{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,19]],"date-time":"2025-10-19T05:58:46Z","timestamp":1760853526070},"reference-count":52,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2010,11,20]],"date-time":"2010-11-20T00:00:00Z","timestamp":1290211200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Inf Syst E-Bus Manage"],"published-print":{"date-parts":[[2012,3]]},"DOI":"10.1007\/s10257-010-0152-2","type":"journal-article","created":{"date-parts":[[2010,11,19]],"date-time":"2010-11-19T06:35:31Z","timestamp":1290148531000},"page":"101-116","source":"Crossref","is-referenced-by-count":8,"title":["Integrating management of customer value and risk in e-commerce"],"prefix":"10.1007","volume":"10","author":[{"given":"Markus","family":"Ruch","sequence":"first","affiliation":[]},{"given":"Stefan","family":"Sackmann","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2010,11,20]]},"reference":[{"key":"152_CR1","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1002\/(SICI)1520-6653(199824)12:1<17::AID-DIR3>3.0.CO;2-K","volume":"12","author":"PD Berger","year":"1998","unstructured":"Berger PD, Nasr NI (1998) Customer lifetime value: marketing models and applications. J Interact Mark 12:17\u201330","journal-title":"J Interact Mark"},{"key":"152_CR2","first-page":"22","volume":"22","author":"D Bernoulli","year":"1954","unstructured":"Bernoulli D (1954) Exposition of a new theory on the measurement of risk, orig. publ. in 1738, transl. by Sommer L. Econ 22:22\u201336","journal-title":"Econ"},{"key":"152_CR3","first-page":"21","volume":"4","author":"PS Bezuidenhout","year":"2003","unstructured":"Bezuidenhout PS, Gloeck JD (2003) Identifying risks in e-commerce payment security for use by the IS auditor. South Afr J Acc Audit Res 4:21\u201335","journal-title":"South Afr J Acc Audit Res"},{"key":"152_CR4","first-page":"21","volume":"5","author":"PS Bezuidenhout","year":"2004","unstructured":"Bezuidenhout PS, Gloeck JD (2004) An audit approach to e-commerce payment security. South Afr J Acc Audit Res 5:21\u201334","journal-title":"South Afr J Acc Audit Res"},{"key":"152_CR5","unstructured":"BITKOM (2007) Der Elektronische Handel boomt. BITKOM\u2014Bundesverband Informationswirtschaft, Telekommunikation und neue Medien e.V. http:\/\/www.bitkom.org\/de\/presse\/49919_43665.aspx . Accessed 7 July 2010"},{"key":"152_CR6","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1287\/mnsc.1070.0746","volume":"54","author":"S Borle","year":"2008","unstructured":"Borle S, Singh S, Jain DC (2008) Customer lifetime value measurements. Manage Sci 54:100\u2013112","journal-title":"Manage Sci"},{"key":"152_CR7","doi-asserted-by":"crossref","first-page":"124","DOI":"10.1057\/palgrave.jt.5740073","volume":"2002","author":"M Calciu","year":"2002","unstructured":"Calciu M, Salerno F (2002) Customer value modelling: synthesis and extension proposals. J Target Meas Anal Mark 2002:124\u2013147","journal-title":"J Target Meas Anal Mark"},{"key":"152_CR8","unstructured":"comScore (2009) Green Tuesday? Tuesday, December 15 Reaches Record $913 Million in Online Spending. comScore, Inc. http:\/\/www.comscore.com\/Press_Events\/Press_Releases\/2009\/12\/Green_Tuesday_Tuesday_December_15_Reaches_Record_913_Million_in_Online_Spending . Accessed 7 July 2010"},{"key":"152_CR9","first-page":"27","volume":"91","author":"RP Degennaro","year":"2006","unstructured":"Degennaro RP (2006) Credit card processing: a look inside the black box. Econ Rev 91:27\u201342","journal-title":"Econ Rev"},{"key":"152_CR10","first-page":"86","volume":"81","author":"R Dhar","year":"2003","unstructured":"Dhar R, Glazer R (2003) Hedging customers. Harv Bus Rev 81:86\u201392","journal-title":"Harv Bus Rev"},{"key":"152_CR11","first-page":"71","volume":"38","author":"GR Dowling","year":"1997","unstructured":"Dowling GR, Uncles M (1997) Do customer loyalty programs really work? Sloan Manage Rev 38:71\u201382","journal-title":"Sloan Manage Rev"},{"key":"152_CR12","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1002\/(SICI)1522-7138(199723)11:4<6::AID-DIR3>3.0.CO;2-T","volume":"11","author":"FR Dwyer","year":"1997","unstructured":"Dwyer FR (1997) Customer lifetime valuation to support marketing decision making. J Direct Mark 11:6\u201313","journal-title":"J Direct Mark"},{"key":"152_CR13","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-322-93428-4","volume-title":"Kundenwertmanagement: Konzept zur wertorientierten Analyse und Gestaltung von Kundenbeziehungen","author":"G Eberling","year":"2002","unstructured":"Eberling G (2002) Kundenwertmanagement: Konzept zur wertorientierten Analyse und Gestaltung von Kundenbeziehungen. Deutscher Universit\u00e4tsverlag, Wiesbaden"},{"key":"152_CR14","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1080\/10196780701797706","volume":"18","author":"TY Eng","year":"2008","unstructured":"Eng TY (2008) The effects of the internet on network structures and business performance. Electron Mark 18:91\u2013101","journal-title":"Electron Mark"},{"key":"152_CR15","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1002\/dir.10045","volume":"17","author":"S Gupta","year":"2003","unstructured":"Gupta S, Lehmann D (2003) Customers as assets. J Interact Mark 17:9\u201324","journal-title":"J Interact Mark"},{"key":"152_CR16","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1509\/jmkr.41.1.7.25084","volume":"41","author":"S Gupta","year":"2004","unstructured":"Gupta S, Lehmann D, Stuart J (2004) Valuing customers. J Mark Res 41:7\u201318","journal-title":"J Mark Res"},{"key":"152_CR17","doi-asserted-by":"crossref","first-page":"26","DOI":"10.1177\/1094670502005001004","volume":"5","author":"J Hogan","year":"2002","unstructured":"Hogan J, Lehmann D, Merino M, Srivastava R, Thomas J, Verhoef P (2002) Linking customer assets to financial performance. J Serv Res 5:26\u201338","journal-title":"J Serv Res"},{"key":"152_CR18","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1057\/palgrave.jt.5740048","volume":"10","author":"G Hopkinson","year":"2002","unstructured":"Hopkinson G, Lum C (2002) Valuing customer relationships: using the capital asset pricing model (CAPM) to corporate relationship risk. J Target Meas Anal Mark 10:220\u2013232","journal-title":"J Target Meas Anal Mark"},{"key":"152_CR19","doi-asserted-by":"crossref","first-page":"34","DOI":"10.1002\/dir.10032","volume":"16","author":"D Jain","year":"2002","unstructured":"Jain D, Singh S (2002) Customer lifetime research in marketing: review and future directions. J Interact Mark 16:34\u201346","journal-title":"J Interact Mark"},{"key":"152_CR20","unstructured":"Jerath K, Fader P, Hardie B (2008) New perspectives on customer \u2018Death\u2019 using a generalization of the pareto\/NBD model. Soc Sci Res Netw. http:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=995558 . Accessed 5 Sep 2009"},{"key":"152_CR21","volume-title":"Kundenbindung und Kundenwert","author":"M Krafft","year":"2007","unstructured":"Krafft M (2007) Kundenbindung und Kundenwert, 2nd edn. Physica, Heidelberg","edition":"2"},{"key":"152_CR22","doi-asserted-by":"crossref","DOI":"10.1515\/9780691215747","volume-title":"A course in microeconomic theory","author":"DM Kreps","year":"1990","unstructured":"Kreps DM (1990) A course in microeconomic theory. Person Education, Harlow"},{"key":"152_CR23","volume-title":"Customer lifetime value","author":"V Kumar","year":"2008","unstructured":"Kumar V (2008) Customer lifetime value. Now Publishers, Hanover"},{"key":"152_CR24","doi-asserted-by":"crossref","unstructured":"Kundisch D, Sackmann S, Ruch M (2008a) CRM and customer portfolio management for e-tailers. In: Proceedings of 41st Hawaii International Conference Systems Science. Waikoloa, Hawaii, Jan 7\u201310","DOI":"10.1109\/HICSS.2008.107"},{"key":"152_CR25","first-page":"32","volume-title":"Lect notes bus inf process","author":"D Kundisch","year":"2008","unstructured":"Kundisch D, Sackmann S, Ruch M (2008b) E-tailers and their customer portfolio\u2013a risk perspective. In: Aalst WMP et al (eds) Lect notes bus inf process. Springer, Berlin, pp 32\u201349"},{"key":"152_CR26","doi-asserted-by":"crossref","first-page":"20","DOI":"10.2307\/1252308","volume":"58","author":"RM Morgan","year":"1994","unstructured":"Morgan RM, Hunt SD (1994) The commitment-trust theory of relationship marketing. J Mark 58:20\u201338","journal-title":"J Mark"},{"key":"152_CR27","unstructured":"Premium-Services (2009) Project from the German Federal Ministry of Education and Research for the development of innovate pricing mechanisms. http:\/\/www.premium-services.de . Accessed on 7 July 2010"},{"key":"152_CR28","doi-asserted-by":"crossref","first-page":"34","DOI":"10.1007\/s11576-007-0006-9","volume":"1","author":"P Raab","year":"2007","unstructured":"Raab P, Siegl M (2007) Nutzung von Kundendaten zur Minimierung des Forderungsausfallrisikos im Distanzhandel. Wirtschaftsinformatik 1:34\u201341","journal-title":"Wirtschaftsinformatik"},{"key":"152_CR29","first-page":"105","volume":"68","author":"FF Reichheld","year":"1990","unstructured":"Reichheld FF, Sasser EW (1990) Zero defections: quality comes to service. Harv Bus Rev 68:105\u2013111","journal-title":"Harv Bus Rev"},{"key":"152_CR30","volume-title":"The loyalty effect","author":"FF Reichheld","year":"1996","unstructured":"Reichheld FF, Teal T (1996) The loyalty effect. Harv Bus Sch Press, Boston"},{"key":"152_CR31","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1509\/jmkg.64.4.17.18077","volume":"64","author":"WJ Reinartz","year":"2000","unstructured":"Reinartz WJ, Kumar V (2000) On the profitability of long-life customers in a noncontractual setting: an empirical investigation and implications for marketing. J Mark 64:17\u201335","journal-title":"J Mark"},{"key":"152_CR32","first-page":"86","volume":"80","author":"WJ Reinartz","year":"2002","unstructured":"Reinartz WJ, Kumar V (2002) The mismanagement of customer loyalty. Harv Bus Rev 80:86\u201394","journal-title":"Harv Bus Rev"},{"key":"152_CR33","volume-title":"Erfolgsfaktor Risiko-Management","author":"F Romeike","year":"2004","unstructured":"Romeike F, Finke R (2004) Erfolgsfaktor Risiko-Management. Gabler, Wiesbaden"},{"key":"152_CR34","volume-title":"Entscheidungstheorie: Klassische Konzepte und Fuzzy-Erweiterungen","author":"HJ Rommelfanger","year":"2001","unstructured":"Rommelfanger HJ, Eickemeier SH (2001) Entscheidungstheorie: Klassische Konzepte und Fuzzy-Erweiterungen. Springer, Berlin"},{"key":"152_CR35","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2307\/25148826","volume":"32","author":"M Rosemann","year":"2008","unstructured":"Rosemann M, Vessey I (2008) Toward improving the relevance of information systems research to practice: the role of applicability checks. MIS Q 32:1\u201322","journal-title":"MIS Q"},{"key":"152_CR36","unstructured":"Ruch M (2009) Kundenindividuelle Steuerung von Transaktionsrisiken im E-Commerce. In: Eymann T (ed) Bayreuther Arbeitspapiere zur Wirtschaftsinformatik, Universit Bayreuth, pp 155\u2013167. http:\/\/opus.ub.uni-bayreuth.de\/volltexte\/2009\/546\/pdf\/widc09.pdf . Accessed 7 July 2010"},{"key":"152_CR37","doi-asserted-by":"crossref","first-page":"68","DOI":"10.1007\/978-3-642-03132-8_6","volume-title":"Value creation in e-business management. Lect notes bus inf process 36","author":"M Ruch","year":"2009","unstructured":"Ruch M, Sackmann S (2009) Customer-specific transaction risk management in e-commerce. In: Nelson M, Shaw M, Strader T (eds) Value creation in e-business management. Lect notes bus inf process 36. Springer, Berlin, pp 68\u201379"},{"key":"152_CR38","volume-title":"Kundenwert: Konzepte\u2013Determinanten\u2013Management","author":"E Rudolf-Sip\u00f6tz","year":"2001","unstructured":"Rudolf-Sip\u00f6tz E (2001) Kundenwert: Konzepte\u2013Determinanten\u2013Management. Thexis, St. Gallen"},{"key":"152_CR39","volume-title":"Driving customer equity: how customer lifetime value is reshaping corporate strategy","author":"RT Rust","year":"2000","unstructured":"Rust RT, Zeithaml V, Lemon KN (2000) Driving customer equity: how customer lifetime value is reshaping corporate strategy. Free Press, New York"},{"key":"152_CR40","doi-asserted-by":"crossref","unstructured":"Ryals L (2003) Making customers pay: measuring and managing customer risk and returns. J Strateg Mark 165\u2013175","DOI":"10.1080\/0965254032000133476"},{"key":"152_CR41","volume-title":"Electronic Commerce Enqu\u00eate 2005: 10 Jahre Electronic Commerce\u2013Eine stille Revolution in deutschen Unternehmen","author":"S Sackmann","year":"2005","unstructured":"Sackmann S, Str\u00fcker J (2005) Electronic Commerce Enqu\u00eate 2005: 10 Jahre Electronic Commerce\u2013Eine stille Revolution in deutschen Unternehmen. Konradin IT-Verlag, Leinfelden"},{"key":"152_CR42","volume-title":"Customer relationship Management\u2013Einsatz, Potentiale und H\u00fcrden in deutschen Unternehmen","author":"S Sackmann","year":"2007","unstructured":"Sackmann S, Kundisch D, Ruch M (2007) Customer relationship Management\u2013Einsatz, Potentiale und H\u00fcrden in deutschen Unternehmen. Universit Freiburg, Instit Inform Ges, Abt Telemat, Freiburg"},{"key":"152_CR43","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1007\/BF03341171","volume":"259","author":"S Sackmann","year":"2008","unstructured":"Sackmann S, Kundisch D, Ruch M (2008) CRM, Kundenbewertung und integrierte Risk-Return-Steuerung\u2014Zum Status quo des betrieblichen Einsatzes. HMD\u2014Praxis der Wirtschaftsinformatik 259:21\u201331","journal-title":"HMD\u2014Praxis der Wirtschaftsinformatik"},{"key":"152_CR44","volume-title":"Ertragsorientiertes Bankenmanagement: Risiko-Controlling und integrierte Rendite-\/Risikosteuerung","author":"H Schierenbeck","year":"2001","unstructured":"Schierenbeck H (2001) Ertragsorientiertes Bankenmanagement: Risiko-Controlling und integrierte Rendite-\/Risikosteuerung. Gabler, Wiesbaden"},{"key":"152_CR45","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1287\/mksc.13.1.41","volume":"13","author":"DC Schmittlein","year":"1994","unstructured":"Schmittlein DC, Peterson RA (1994) Customer base analysis: an industrial purchase process application. Mark Sci 13:41\u201367","journal-title":"Mark Sci"},{"key":"152_CR46","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1287\/mnsc.33.1.1","volume":"33","author":"DC Schmittlein","year":"1987","unstructured":"Schmittlein DC, Morrison DG, Colombo R (1987) Counting your Customers: who are they and what will they do next? Manag Sci 33:1\u201323","journal-title":"Manag Sci"},{"key":"152_CR47","volume-title":"Kundenwert als zentrale Gr\u00f6\u00dfe zur wertorientierten Unternehmenssteuerung","author":"N Schroeder","year":"2006","unstructured":"Schroeder N (2006) Kundenwert als zentrale Gr\u00f6\u00dfe zur wertorientierten Unternehmenssteuerung. Kovac, Hamburg"},{"key":"152_CR48","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1080\/10196780802045013","volume":"18","author":"M Schwind","year":"2008","unstructured":"Schwind M, Hinz O, Stockheim T, Bernhardt M (2008) Standardizing interactive pricing for electronic business. Electron Mark 18:161\u2013174","journal-title":"Electron Mark"},{"key":"152_CR49","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1080\/10196780701296436","volume":"17","author":"EWK See-To","year":"2007","unstructured":"See-To EWK (2007) When do you pay? The business impact of payment time perception. Electron Mark 17:153\u2013163","journal-title":"Electron Mark"},{"key":"152_CR50","first-page":"73","volume-title":"Risikomanagement im e-commerce","author":"M Siegl","year":"2008","unstructured":"Siegl M, Sackmann S (2008) Strategien und Instrumente f\u00fcr den Umgang mit dem Forderungsausfall-Risiko im E-Commerce (B2C). In: Baal S, van Hudetz K (eds) Risikomanagement im e-commerce. Dtsch Betriebswirte-Verlag, K\u00f6ln, pp 73\u2013101"},{"key":"152_CR51","volume-title":"Risiken der Zahlungsabwicklung im Internet","author":"E Stahl","year":"2007","unstructured":"Stahl E, Breitschaft M, Krabichler T, Wittmann G (2007) Risiken der Zahlungsabwicklung im Internet. Universit Regensburg, ibi res, Regensburg"},{"key":"152_CR52","volume-title":"Erfolgsfaktor payment","author":"E Stahl","year":"2008","unstructured":"Stahl E, Breitschaft M, Krabichler T, Wittmann G (2008) Erfolgsfaktor payment. Universit Regensburg, ibi res, Regensburg"}],"container-title":["Information Systems and e-Business Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10257-010-0152-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10257-010-0152-2\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10257-010-0152-2","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,11,13]],"date-time":"2021-11-13T19:38:59Z","timestamp":1636832339000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10257-010-0152-2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,11,20]]},"references-count":52,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2012,3]]}},"alternative-id":["152"],"URL":"https:\/\/doi.org\/10.1007\/s10257-010-0152-2","relation":{},"ISSN":["1617-9846","1617-9854"],"issn-type":[{"value":"1617-9846","type":"print"},{"value":"1617-9854","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,11,20]]}}}