{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,12]],"date-time":"2026-03-12T12:37:56Z","timestamp":1773319076694,"version":"3.50.1"},"reference-count":168,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2012,10,11]],"date-time":"2012-10-11T00:00:00Z","timestamp":1349913600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Inf Syst E-Bus Manage"],"published-print":{"date-parts":[[2013,9]]},"DOI":"10.1007\/s10257-012-0203-y","type":"journal-article","created":{"date-parts":[[2012,10,10]],"date-time":"2012-10-10T12:04:02Z","timestamp":1349870642000},"page":"457-480","source":"Crossref","is-referenced-by-count":13,"title":["Performance of e-invoicing in Spanish firms"],"prefix":"10.1007","volume":"11","author":[{"given":"Blanca","family":"Hernandez-Ortega","sequence":"first","affiliation":[]},{"given":"Julio","family":"Jimenez-Martinez","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2012,10,11]]},"reference":[{"key":"203_CR1","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1037\/0022-3514.78.1.53","volume":"78","author":"H Aarts","year":"2000","unstructured":"Aarts H, Dijkstehuis A (2000) Habits as knowledge structures: automaticity in goal-directed behavior. J Pers Soc Psychol 78:53\u201363","journal-title":"J Pers Soc Psychol"},{"issue":"15","key":"203_CR2","doi-asserted-by":"crossref","first-page":"1355","DOI":"10.1111\/j.1559-1816.1998.tb01681.x","volume":"28","author":"H Aarts","year":"1998","unstructured":"Aarts H, Verplanken B, van Knippenberg A (1998) Predicting behavior from actions in the past: repeated decision making or a matter of habit. J Appl Soc Psychol 28(15):1355\u20131374","journal-title":"J Appl Soc Psychol"},{"issue":"3","key":"203_CR3","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","volume":"103","author":"JC Anderson","year":"1988","unstructured":"Anderson JC, Gerbing DW (1988) Structural equation modeling in practice: a review and recommend two-step approach. Psychol Bull 103(3):411\u2013423","journal-title":"Psychol Bull"},{"key":"203_CR4","doi-asserted-by":"crossref","first-page":"607","DOI":"10.1037\/0022-3514.41.4.607","volume":"41","author":"RP Bagozzi","year":"1981","unstructured":"Bagozzi RP (1981) Attitudes, intentions and behavior: a test of some key hypotheses. J Pers Soc Psychol 41:607\u2013627","journal-title":"J Pers Soc Psychol"},{"issue":"1","key":"203_CR5","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","volume":"16","author":"RP Bagozzi","year":"1988","unstructured":"Bagozzi RP, Yi PR (1988) On the evaluation of structural equation models. Acad Market Sci 16(1):74\u201394","journal-title":"Acad Market Sci"},{"issue":"1","key":"203_CR6","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1023\/A:1021282523910","volume":"30","author":"S Bamberg","year":"2003","unstructured":"Bamberg S, Rolle D, Weber C (2003) Does habitual car use not lead to more resistance to change of travel mode. Transportation 30(1):97\u2013108","journal-title":"Transportation"},{"issue":"1","key":"203_CR7","doi-asserted-by":"crossref","first-page":"65","DOI":"10.2308\/accr.2000.75.1.65","volume":"75","author":"RJ Banker","year":"2000","unstructured":"Banker RJ, Potter G, Srinivasan D (2000) An empirical investigation of an incentive plan that includes nonfinancial performance measures. Account Rev 75(1):65\u201392","journal-title":"Account Rev"},{"key":"203_CR8","doi-asserted-by":"crossref","first-page":"423","DOI":"10.1016\/S0377-2217(03)00179-6","volume":"154","author":"RD Banker","year":"2004","unstructured":"Banker RD, Chang H, Janakiraman SN, Konstans C (2004) A balanced scorecard analysis of performance metrics. Eur J Oper Res 154:423\u2013436","journal-title":"Eur J Oper Res"},{"key":"203_CR9","doi-asserted-by":"crossref","first-page":"138","DOI":"10.1016\/j.dss.2010.01.010","volume":"49","author":"G Bansal","year":"2010","unstructured":"Bansal G, Zahedi FM, Gefen D (2010) The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online. Decis Support Syst 49:138\u2013150","journal-title":"Decis Support Syst"},{"key":"203_CR10","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1016\/j.im.2011.08.004","volume":"48","author":"SJ Barnes","year":"2012","unstructured":"Barnes SJ (2012) Understanding use continuance in virtual worlds: empirical test of a research model. Inform Manag 48:313\u2013319","journal-title":"Inform Manag"},{"key":"203_CR11","doi-asserted-by":"crossref","first-page":"175","DOI":"10.1002\/smj.4250150912","volume":"15","author":"JB Barney","year":"1994","unstructured":"Barney JB, Hansen MH (1994) Trustworthiness as a source of competitive advantage. Strateg Manag J 15:175\u2013190","journal-title":"Strateg Manag J"},{"key":"203_CR12","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1016\/j.jsis.2007.12.002","volume":"17","author":"F Belanger","year":"2008","unstructured":"Belanger F, Carter L (2008) Trust and risk in e-government adoption. J Strat Inform Syst 17:165\u2013176","journal-title":"J Strat Inform Syst"},{"key":"203_CR13","unstructured":"Bell S (2004) Trapped by the wrong dependent variable: a call for individual technology routinization and infusion. In: Research proceedings of ASAC, information systems division. Quebec City, Quebec, June 2004"},{"key":"203_CR14","volume-title":"EQS structural equations program manual","author":"PM Bentler","year":"1995","unstructured":"Bentler PM (1995) EQS structural equations program manual. Multivariate Software, Inc., CA"},{"issue":"5","key":"203_CR15","doi-asserted-by":"crossref","first-page":"452","DOI":"10.1037\/0033-295X.86.5.452","volume":"86","author":"P Bentler","year":"1979","unstructured":"Bentler P, Speckart G (1979) Models of attitude-behavior relations. Psychol Rev 86(5):452\u2013464","journal-title":"Psychol Rev"},{"issue":"11","key":"203_CR16","first-page":"28","volume":"85","author":"S Berez","year":"2007","unstructured":"Berez S, Sheth A (2007) Break the paper jam in B2B payments. Harvard Bus Rev 85(11):28","journal-title":"Harvard Bus Rev"},{"key":"203_CR17","doi-asserted-by":"crossref","first-page":"363","DOI":"10.1016\/j.omega.2004.07.021","volume":"33","author":"G Bergendahl","year":"2005","unstructured":"Bergendahl G (2005) Models for investment in electronic commerce- financial perspectives with empirical evidence. Omega 33:363\u2013376","journal-title":"Omega"},{"issue":"3","key":"203_CR18","doi-asserted-by":"crossref","first-page":"459","DOI":"10.5465\/amr.1998.926621","volume":"23","author":"R Bhattacharya","year":"1998","unstructured":"Bhattacharya R, Devinney TM, Pillutla MM (1998) A formal model of trust based on outcomes. Acad Manag Rev 23(3):459\u2013472","journal-title":"Acad Manag Rev"},{"issue":"2","key":"203_CR19","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1016\/S0167-9236(01)00111-7","volume":"32","author":"A Bhattacherjee","year":"2001","unstructured":"Bhattacherjee A (2001) An empirical analysis of the antecedents of electronic commerce service continuance. Decis Support Syst 32(2):201\u2013214","journal-title":"Decis Support Syst"},{"key":"203_CR20","unstructured":"Billentis (2011) E-invoicing\/e-billing in Europe and abroad. Available in: http:\/\/www.billentis.com\/e-invoicing_ebilling_market_report_EN.htm"},{"issue":"2","key":"203_CR21","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1037\/0033-2909.110.2.305","volume":"110","author":"K Bollen","year":"1991","unstructured":"Bollen K, Lennox R (1991) Conventional wisdom on measurement: a structural equation perspective. Psychol Bull 110(2):305\u2013314","journal-title":"Psychol Bull"},{"issue":"1","key":"203_CR22","doi-asserted-by":"crossref","first-page":"7","DOI":"10.2307\/3172510","volume":"30","author":"W Boulding","year":"1993","unstructured":"Boulding W, Kalra A, Staelin R, Zeithaml VA (1993) A dynamic process model of service quality: from expectations to behavioral intentions. J Mark Res 30(1):7\u201327","journal-title":"J Mark Res"},{"issue":"1","key":"203_CR23","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1146\/annurev.so.15.080189.000525","volume":"15","author":"JL Bradach","year":"1989","unstructured":"Bradach JL, Eccles RG (1989) Price, authority, and trust: from ideal types to plural forms. Ann Rev Sociol 15(1):97\u2013118","journal-title":"Ann Rev Sociol"},{"key":"203_CR24","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1016\/S1467-0895(03)00026-5","volume":"4","author":"M Bradford","year":"2003","unstructured":"Bradford M, Florin F (2003) Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. Int J Account Inform Syst 4:205\u2013225","journal-title":"Int J Account Inform Syst"},{"key":"203_CR25","volume-title":"Research on negotiation in organizations","author":"P Bromiley","year":"1995","unstructured":"Bromiley P, Cummings LL (1995) Transactions costs in organizations with trust. In: Bies R, Sheppard B, Lewicki R (eds) Research on negotiation in organizations. JAI Press, Greenwich, CT"},{"key":"203_CR26","unstructured":"Buchanan L (1998) Killer apps. Face to Face 20(6):92\u201395"},{"issue":"11","key":"203_CR27","first-page":"3595","volume":"6","author":"S Cao","year":"2010","unstructured":"Cao S, Yin H (2010) Trust and habit in e-service continuance: an integrated model. J Comput Inform Syst 6(11):3595\u20133604","journal-title":"J Comput Inform Syst"},{"issue":"5","key":"203_CR28","doi-asserted-by":"crossref","first-page":"645","DOI":"10.1108\/02635570510600000","volume":"105","author":"M Cao","year":"2005","unstructured":"Cao M, Zhang Q, Seydel J (2005) B2C e-commerce web site quality: an empirical examination. Indus Manag Data Syst 105(5):645\u2013661","journal-title":"Indus Manag Data Syst"},{"issue":"2","key":"203_CR29","doi-asserted-by":"crossref","first-page":"136","DOI":"10.1080\/10696679.1999.11501835","volume":"7","author":"A Chaudhuri","year":"1999","unstructured":"Chaudhuri A (1999) Does brand loyalty mediate brand equity outcomes? J Market Theory Practice 7(2):136\u2013146","journal-title":"J Market Theory Practice"},{"issue":"1","key":"203_CR30","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1108\/02635570710719034","volume":"107","author":"Y-H Chen","year":"2007","unstructured":"Chen Y-H, Barnes S (2007) Initial trust and online buyer behavior. Indus Manag Data Syst 107(1):21\u201336","journal-title":"Indus Manag Data Syst"},{"key":"203_CR31","first-page":"128","volume":"14","author":"C-F Chen","year":"2011","unstructured":"Chen C-F, Chao W-H (2011) Habitual or reasoned? Using the theory of planned behavior, technology acceptance model, and habit to examine switching intentions toward public transit. Transp Res 14:128\u2013137","journal-title":"Transp Res"},{"key":"203_CR32","doi-asserted-by":"crossref","first-page":"8449","DOI":"10.1016\/j.eswa.2008.10.067","volume":"36","author":"M-Y Chen","year":"2009","unstructured":"Chen M-Y, Huang M-J, Cheng Y-C (2009) Measuring knowledge management performance using a competitive perspective: an empirical study. Expert Syst Appl 36:8449\u20138459","journal-title":"Expert Syst Appl"},{"key":"203_CR33","doi-asserted-by":"crossref","first-page":"685","DOI":"10.1016\/j.im.2003.08.006","volume":"41","author":"J-S Chiou","year":"2004","unstructured":"Chiou J-S (2004) The antecedents of consumers\u2019 loyalty toward Internet service providers. Inform Manag 41:685\u2013695","journal-title":"Inform Manag"},{"key":"203_CR34","doi-asserted-by":"crossref","first-page":"264","DOI":"10.1016\/j.jengtecman.2009.10.003","volume":"26","author":"V Cho","year":"2009","unstructured":"Cho V, Cheng TCE, Hung H (2009) Continued usage of technology versus situational factors: an empirical analysis. J Eng Technol Manag 26:264\u2013284","journal-title":"J Eng Technol Manag"},{"issue":"8","key":"203_CR35","doi-asserted-by":"crossref","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","volume":"35","author":"FD Davis","year":"1989","unstructured":"Davis FD, Bagozzi RP, Warshaw PR (1989) User acceptance of computer technology: a comparison of two theoretical models. Manage Sci 35(8):982\u20131002","journal-title":"Manage Sci"},{"key":"203_CR36","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","volume":"3","author":"WH DeLone","year":"1992","unstructured":"DeLone WH, McLean ER (1992) Information systems success: the quest for the dependent variable. Inform Syst Res 3:60\u201395","journal-title":"Inform Syst Res"},{"issue":"3","key":"203_CR37","doi-asserted-by":"crossref","first-page":"316","DOI":"10.1287\/isre.13.3.316.77","volume":"13","author":"S Devaraj","year":"2002","unstructured":"Devaraj S, Fan M, Kohli R (2002) Antecedents of B2C channel satisfaction preference: validating e-commerce metrics. Inform Syst Res 13(3):316\u2013333","journal-title":"Inform Syst Res"},{"key":"203_CR38","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1509\/jmkr.38.2.269.18845","volume":"38","author":"A Diamantopoulos","year":"2001","unstructured":"Diamantopoulos A, Winklhofer HM (2001) Index construction with formative indicators: an alternative to scale development. J Mark Res 38:269\u2013277","journal-title":"J Mark Res"},{"issue":"2","key":"203_CR39","doi-asserted-by":"crossref","first-page":"35","DOI":"10.2307\/1251829","volume":"61","author":"PM Doney","year":"1997","unstructured":"Doney PM, Cannon JP (1997) An examination of the nature of trust in buyer-seller relationships. J Market 61(2):35\u201351","journal-title":"J Market"},{"key":"203_CR40","unstructured":"European Commission Expert Group on E-Invoicing (2009) Mid-term report of the European commission expert group on e-invoicing. Available in: http:\/\/eceuropaeu\/internal_market\/payments\/docs\/einvoicing\/report-2009_01_27_enpdf"},{"key":"203_CR41","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.im.2005.01.002","volume":"43","author":"C Flavi\u00e1n","year":"2006","unstructured":"Flavi\u00e1n C, Guinaliu M, Gurrea R (2006) The role played by perceived usability, satisfaction and consumer trust on website loyalty. Inform Manag 43:1\u201314","journal-title":"Inform Manag"},{"key":"203_CR42","doi-asserted-by":"crossref","first-page":"440","DOI":"10.2307\/3151718","volume":"19","author":"C Fornell","year":"1982","unstructured":"Fornell C, Bookstein FL (1982) Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. J Mark Res 19:440\u2013452","journal-title":"J Mark Res"},{"issue":"3","key":"203_CR43","doi-asserted-by":"crossref","first-page":"39","DOI":"10.2307\/3151312","volume":"36","author":"C Fornell","year":"1981","unstructured":"Fornell C, Larcker D (1981) Structural equation models with unobserved variables measurement error. J Mark Res 36(3):39\u201350","journal-title":"J Mark Res"},{"key":"203_CR44","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1016\/S1369-8478(03)00019-6","volume":"6","author":"S Fuji","year":"2003","unstructured":"Fuji S, Garling T (2003) Development of script-based travel mode choice after forced change. Transp Res Part F 6:117\u2013124","journal-title":"Transp Res Part F"},{"key":"203_CR45","unstructured":"Gable G, Sedera D, Chan T (2003) Enterprise systems success: a measurement model. In: Proceedings of the 24th international conference on information systems, Seattle, WA"},{"issue":"11","key":"203_CR46","doi-asserted-by":"crossref","first-page":"713","DOI":"10.1016\/j.technovation.2008.01.001","volume":"28","author":"N Garcia","year":"2008","unstructured":"Garcia N, Sanzo MJ, Trespalacios JA (2008) New product internal performance and market performance: evidence from Spanish firms regarding the role of trust, interfunctional integration, and innovation type. Technovation 28(11):713\u2013725","journal-title":"Technovation"},{"key":"203_CR47","first-page":"725","volume":"28","author":"D Gefen","year":"2000","unstructured":"Gefen D (2000) E-commerce: the role of familiarity and trust. Int J Manag Sci 28:725\u2013737","journal-title":"Int J Manag Sci"},{"issue":"3","key":"203_CR48","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4018\/joeuc.2003070101","volume":"15","author":"D Gefen","year":"2003","unstructured":"Gefen D (2003) TAM o just habit plan: a look at experienced online shoppers. J End User Comput 15(3):1\u201313","journal-title":"J End User Comput"},{"issue":"3","key":"203_CR49","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1109\/TEM.2003.817277","volume":"50","author":"D Gefen","year":"2003","unstructured":"Gefen D, Karahanna E, Straub DW (2003) Inexperience and experience with online stores: the importance of TAM and trust. IEEE Trans Eng Manage 50(3):307","journal-title":"IEEE Trans Eng Manage"},{"issue":"11","key":"203_CR50","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1201\/1078\/44912.22.1.20051201\/85735.3","volume":"22","author":"D Gefen","year":"2005","unstructured":"Gefen D, Karahanna E, Straub DW, Ragowsky A (2005) A multilevel approach to measuring firms. Inform Syst Manag 22(11):18\u201325","journal-title":"Inform Syst Manag"},{"issue":"5","key":"203_CR51","doi-asserted-by":"crossref","first-page":"593","DOI":"10.1108\/02635570910957605","volume":"109","author":"I Gil-Saura","year":"2009","unstructured":"Gil-Saura I, Frasquet-Deltoro M, Cervera-Taulet A (2009) The value of B2B relationships. Indus Manag Data Syst 109(5):593\u2013609","journal-title":"Indus Manag Data Syst"},{"key":"203_CR52","doi-asserted-by":"crossref","first-page":"783","DOI":"10.1016\/S1071-5819(03)00043-0","volume":"58","author":"S Grabner-Kr\u00e4uter","year":"2003","unstructured":"Grabner-Kr\u00e4uter S, Kaluscha EA (2003) Empirical research in on-line trust: a review and critical assessment. Int J Hum Comput Stud 58:783\u2013812","journal-title":"Int J Hum Comput Stud"},{"key":"203_CR53","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1016\/j.im.2003.12.010","volume":"1","author":"E Grandon","year":"2004","unstructured":"Grandon E, Pearson JM (2004) Electronic commerce adoption: an empirical study of small medium US businesses. Inform Manag 1:197\u2013216","journal-title":"Inform Manag"},{"key":"203_CR54","volume-title":"Social change in complex organizations","author":"J Hage","year":"1970","unstructured":"Hage J, Aiken M (1970) Social change in complex organizations. Random House, New York"},{"key":"203_CR55","doi-asserted-by":"crossref","first-page":"1365","DOI":"10.1016\/S0048-7333(02)00137-3","volume":"32","author":"J Hagedoorn","year":"2003","unstructured":"Hagedoorn J, Cloodt M (2003) Measuring innovative performance: is there an advantage in using multiple indicators. Res Policy 32:1365\u20131379","journal-title":"Res Policy"},{"key":"203_CR56","volume-title":"Multivariate data analysis","author":"J Hair","year":"1998","unstructured":"Hair J, Anderson R, Tatham RB (1998) Multivariate data analysis. Prentice Hall, Upper Saddle River"},{"key":"203_CR57","doi-asserted-by":"crossref","first-page":"414","DOI":"10.1007\/s11747-011-0261-6","volume":"40","author":"JF Hair","year":"2012","unstructured":"Hair JF, Sarstedt M, Ringle M, Mena JA (2012) An assessment of the use of partial least squares structural equation modeling in marketing research. J Acad Market Scis 40:414\u2013433","journal-title":"J Acad Market Scis"},{"key":"203_CR58","unstructured":"Hamon TT (2003) Organizational effectiveness between transformational leadership and organizational performance in the largest public companies in Canada. Unpublished doctoral dissertation, Capella University, Minneapolis, MN"},{"key":"203_CR59","unstructured":"Hani EE (2001) The e-invoice\u2014a legal document? Credit Management 22\u201324"},{"issue":"7","key":"203_CR60","first-page":"61","volume":"23","author":"S Haq","year":"2007","unstructured":"Haq S (2007) Electronic invoicing gains as adoption barriers fall. Financ Execut 23(7):61\u201363","journal-title":"Financ Execut"},{"issue":"4","key":"203_CR61","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1287\/mksc.13.4.327","volume":"13","author":"JR Hauser","year":"1994","unstructured":"Hauser JR, Simester D, Wernerfelt B (1994) Customer satisfation incentives. Market Sci 13(4):327\u2013350","journal-title":"Market Sci"},{"issue":"9","key":"203_CR62","doi-asserted-by":"crossref","first-page":"964","DOI":"10.1016\/j.jbusres.2009.01.019","volume":"63","author":"B Hernandez","year":"2010","unstructured":"Hernandez B, Jimenez J, Martin MJ (2010) Customer behavior in electronic commerce: the moderating effect of e-purchasing experience. J Bus Res 63(9):964\u2013971","journal-title":"J Bus Res"},{"issue":"9","key":"203_CR63","doi-asserted-by":"crossref","first-page":"1234","DOI":"10.1108\/02635570810914919","volume":"108","author":"L-A Ho","year":"2008","unstructured":"Ho L-A (2008) What affects organizational performance? The linking of learning and knowledge management. Indus Manag Data Syst 108(9):1234\u20131254","journal-title":"Indus Manag Data Syst"},{"issue":"4","key":"203_CR64","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1007\/s10257-005-0022-5","volume":"3","author":"CW Holsapple","year":"2005","unstructured":"Holsapple CW, Sasidharan S (2005) The dynamics of trust in B2C e-commerce: a research model and agenda. IseB 3(4):377\u2013403","journal-title":"IseB"},{"issue":"1","key":"203_CR65","doi-asserted-by":"crossref","first-page":"118","DOI":"10.1108\/02635570910926627","volume":"109","author":"P Ifinedo","year":"2009","unstructured":"Ifinedo P, Nahar N (2009) Interactions between contingency, organizational IT factors, and ERP success. Indus Manag Data Syst 109(1):118\u2013137","journal-title":"Indus Manag Data Syst"},{"issue":"3","key":"203_CR66","doi-asserted-by":"crossref","first-page":"279","DOI":"10.2307\/249498","volume":"21","author":"M Igbaria","year":"1997","unstructured":"Igbaria M, Zinatelli N, Cragg P, Cavaye ALM (1997) Personal computing acceptance factors in small firms: a structural equation model. MIS Q 21(3):279\u2013305","journal-title":"MIS Q"},{"key":"203_CR67","unstructured":"Ittner C, Larcker D (2000) Non-financial performance measures: what works and what doesn\u2019t. Financial Times\u2019 Mastering Management series, Oct 16, 2000"},{"key":"203_CR68","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1086\/376806","volume":"30","author":"CB Jarvis","year":"2003","unstructured":"Jarvis CB, MacKenzie SB, Podsakoff PM (2003) A critical review of construct indicators measurement model mispecifications in marketing consumer research. J Consum Res 30:199\u2013218","journal-title":"J Consum Res"},{"issue":"3","key":"203_CR69","doi-asserted-by":"crossref","first-page":"525","DOI":"10.2307\/25148694","volume":"29","author":"J Jasperson","year":"2005","unstructured":"Jasperson J, Carter PE, Zmud RW (2005) A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems. MIS Q 29(3):525\u2013557","journal-title":"MIS Q"},{"issue":"7\u20138","key":"203_CR70","doi-asserted-by":"crossref","first-page":"811","DOI":"10.1016\/S0048-7333(97)00045-0","volume":"26","author":"J Jimenez","year":"1998","unstructured":"Jimenez J, Polo Y (1998) International diffusion of a new tool: the case of Electronic Data Interchange (EDI) in the retailing sector. Res Policy 26(7\u20138):811\u2013827","journal-title":"Res Policy"},{"key":"203_CR71","volume-title":"LISREL 8 structural equation modeling with the simplis command language","author":"K J\u00f6reskog","year":"1993","unstructured":"J\u00f6reskog K, S\u00f6rbom D (1993) LISREL 8 structural equation modeling with the simplis command language. Scientific Software International, Chicago-Illinois"},{"key":"203_CR72","doi-asserted-by":"crossref","unstructured":"Joseph K, Srinivasan D, Thevaranjan A (1999) Managerial myopia and nonfinancial performance measures: the case of customer satisfaction mitigating hard-selling. Working paper. University of Arkansas, Lawrence, KS, University of Pittsburgh, Pittsburgh, PA and Syracuse University, Syracuse, NY","DOI":"10.2139\/ssrn.208388"},{"key":"203_CR73","doi-asserted-by":"crossref","first-page":"337","DOI":"10.1007\/s10660-006-8678-6","volume":"6","author":"A Kaliontzoglou","year":"2006","unstructured":"Kaliontzoglou A, Boutsi P, Polemi D (2006) eInvoke: secure e-invoicing based on web services. Electron Commerce Res 6:337\u2013353","journal-title":"Electron Commerce Res"},{"issue":"1","key":"203_CR74","first-page":"71","volume":"70","author":"R Kaplan","year":"1992","unstructured":"Kaplan R, Norton D (1992) The balanced-scorecard: measures that drive performance. Harvard Bus Rev 70(1):71\u201379","journal-title":"Harvard Bus Rev"},{"issue":"2","key":"203_CR75","doi-asserted-by":"crossref","first-page":"183","DOI":"10.2307\/249751","volume":"23","author":"E Karahanna","year":"1999","unstructured":"Karahanna E, Straub DW, Chervany N (1999) Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Q 23(2):183\u2013213","journal-title":"MIS Q"},{"issue":"2","key":"203_CR76","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1007\/s10257-010-0136-2","volume":"10","author":"DJ Kim","year":"2012","unstructured":"Kim DJ (2012a) An investigation of the effect of online consumer trust on expectation, satisfaction, and post-expectation. IseB 10(2):219\u2013240","journal-title":"IseB"},{"key":"203_CR77","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1016\/j.telpol.2011.11.011","volume":"36","author":"B Kim","year":"2012","unstructured":"Kim B (2012b) The diffusion of mobile data services and applications: exploring the role of habit and its antecedents. Telecommun Policy 36:69\u201381","journal-title":"Telecommun Policy"},{"key":"203_CR78","first-page":"84","volume":"47","author":"H-S Kim","year":"2006","unstructured":"Kim H-S, Ahn J-H (2006) Comparison of trust sources of an online market-marker in the e-marketplace: buyer\u2019s and seller\u2019s perspectives. J Comput Inform Syst 47:84\u201394","journal-title":"J Comput Inform Syst"},{"issue":"5","key":"203_CR79","doi-asserted-by":"crossref","first-page":"741","DOI":"10.1287\/mnsc.1040.0326","volume":"51","author":"SS Kim","year":"2005","unstructured":"Kim SS, Malhotra NK (2005) A longitudinal model of continued is use: an integrative view of four mechanisms underlying post-adoption phenomena. Manage Sci 51(5):741\u2013755","journal-title":"Manage Sci"},{"key":"203_CR80","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1016\/j.jretconser.2008.11.019","volume":"16","author":"J Kim","year":"2009","unstructured":"Kim J, Jin B, Swinney J (2009) The role of e-tail quality, e-satisfaction and e-trust in online loyalty development process. J Retail Consumer Serv 16:239\u2013247","journal-title":"J Retail Consumer Serv"},{"issue":"1","key":"203_CR81","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1016\/j.elerap.2009.04.014","volume":"9","author":"C Kim","year":"2010","unstructured":"Kim C, Tao W, Shin N, Kim KS (2010a) An empirical study of customers\u2019 perceptions of security and trust in e-payment systems. Electron Commer Res Appl 9(1):84\u201395","journal-title":"Electron Commer Res Appl"},{"key":"203_CR82","doi-asserted-by":"crossref","first-page":"1208","DOI":"10.1016\/j.chb.2010.03.032","volume":"26","author":"JU Kim","year":"2010","unstructured":"Kim JU, Kim WJ, Park SC (2010b) Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping. Comput Hum Behav 26:1208\u20131222","journal-title":"Comput Hum Behav"},{"issue":"1","key":"203_CR83","first-page":"35","volume":"22","author":"I Klopping","year":"2004","unstructured":"Klopping I, McKinney E (2004) Extending the technology acceptance model the task-technology fit model to consumer e-commerce. Inform Technol Learn Perform J 22(1):35\u201348","journal-title":"Inform Technol Learn Perform J"},{"issue":"4","key":"203_CR84","doi-asserted-by":"crossref","first-page":"206","DOI":"10.1108\/02634500210431595","volume":"20","author":"A Kolsaker","year":"2002","unstructured":"Kolsaker A, Payne C (2002) Engendering trust in e-commerce: a study of gender-based concerns. Market Intell Plan 20(4):206\u2013214","journal-title":"Market Intell Plan"},{"key":"203_CR85","doi-asserted-by":"crossref","first-page":"1141","DOI":"10.1016\/j.ijhcs.2006.07.001","volume":"64","author":"U Konradt","year":"2006","unstructured":"Konradt U, Christophersen T, Schaeffer-Kuelz U (2006) Predicting user satisfaction, strain and system usage of employee self-services. Int J Human Comput Stud 64:1141\u20131153","journal-title":"Int J Human Comput Stud"},{"issue":"6","key":"203_CR86","doi-asserted-by":"crossref","first-page":"556","DOI":"10.1057\/palgrave.ejis.3000654","volume":"15","author":"B Kositanurit","year":"2006","unstructured":"Kositanurit B, Ngwenyama O, Osei-Bryson K (2006) An exploration of factors that impact individual performance in an ERP. Eur J Inform Syst 15(6):556\u2013568","journal-title":"Eur J Inform Syst"},{"key":"203_CR87","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1016\/j.im.2003.08.004","volume":"41","author":"M Koufaris","year":"2004","unstructured":"Koufaris M, Hampton-Sosa W (2004) The development of initial trust in an online company by new customers. Inform Manag 41:377\u2013397","journal-title":"Inform Manag"},{"issue":"2","key":"203_CR88","doi-asserted-by":"crossref","first-page":"232","DOI":"10.1016\/j.elerap.2007.04.003","volume":"7","author":"A Kousaridas","year":"2008","unstructured":"Kousaridas A, Parissis G, Apostolopoulos T (2008) An open financial services architecture based on the use of intelligent mobile devices. Electron Commer Res Appl 7(2):232\u2013246","journal-title":"Electron Commer Res Appl"},{"issue":"November","key":"203_CR89","doi-asserted-by":"crossref","first-page":"393","DOI":"10.2307\/3151443","volume":"20","author":"PA LaBarbera","year":"1983","unstructured":"LaBarbera PA, Mazursky D (1983) A longitudinal assessment of consumer satisfaction dissatisfaction: the dynamic aspect of the cognitive standardization. J Mark Res 20(November):393\u2013404","journal-title":"J Mark Res"},{"key":"203_CR90","doi-asserted-by":"crossref","first-page":"300","DOI":"10.1016\/j.im.2010.06.004","volume":"47","author":"NK Lankton","year":"2010","unstructured":"Lankton NK, Wilson EV, Mao E (2010) Antecedents and determinants of information technology habit. Inform Manag 47:300\u2013307","journal-title":"Inform Manag"},{"issue":"1","key":"203_CR91","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1080\/10864415.2001.11044227","volume":"6","author":"MKO Lee","year":"2001","unstructured":"Lee MKO, Turban E (2001) A trust model for consumer internet shopping. Int J Electron Commerce 6(1):75\u201391","journal-title":"Int J Electron Commerce"},{"key":"203_CR92","doi-asserted-by":"crossref","first-page":"349","DOI":"10.1016\/j.im.2008.04.003","volume":"45","author":"Z Lee","year":"2007","unstructured":"Lee Z, Wagner C, Shin HK (2007) The effect of decision support system expertise on system use behavior and performance. Inform Manag 45:349\u2013358","journal-title":"Inform Manag"},{"issue":"11","key":"203_CR93","doi-asserted-by":"crossref","first-page":"723","DOI":"10.1016\/j.ijmedinf.2008.03.002","volume":"77","author":"M Lemire","year":"2008","unstructured":"Lemire M, Par\u00e9 G, Sicotte C, Harvey C (2008) Determinants of Internet use as a preferred source of information on personal health. Int J Med Informatics 77(11):723\u2013734","journal-title":"Int J Med Informatics"},{"key":"203_CR94","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1016\/j.jsis.2008.01.001","volume":"17","author":"X Li","year":"2008","unstructured":"Li X, Hess TJ, Valacich JS (2008) Why do we trust new technology? A study of initial trust formation with organizational information systems. J Strat Inform Syst 17:39\u201371","journal-title":"J Strat Inform Syst"},{"key":"203_CR95","doi-asserted-by":"crossref","first-page":"469","DOI":"10.1016\/j.ijinfomgt.2006.09.001","volume":"26","author":"C Liao","year":"2006","unstructured":"Liao C, Palvia P, Lin H-N (2006) The roles of habit and web site quality in e-commerce. Int J Inf Manage 26:469\u2013483","journal-title":"Int J Inf Manage"},{"key":"203_CR96","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1016\/j.ijinfomgt.2009.03.004","volume":"29","author":"C Liao","year":"2009","unstructured":"Liao C, Palvia P, Che J-L (2009) Information technology adoption behavior life cycle: toward a Technology Continuance Theory (TCT). Int J Inf Manage 29:309\u2013320","journal-title":"Int J Inf Manage"},{"issue":"4","key":"203_CR97","doi-asserted-by":"crossref","first-page":"227","DOI":"10.1016\/j.im.2008.02.005","volume":"45","author":"M Limayem","year":"2008","unstructured":"Limayem M, Cheung CMK (2008) Understanding information systems continuance: the case of Internet-based learning technologies. Inform Manag 45(4):227\u2013232","journal-title":"Inform Manag"},{"key":"203_CR98","first-page":"65","volume":"4","author":"M Limayem","year":"2003","unstructured":"Limayem M, Hirt SG (2003) Force of habit and information system usage: theory and initial validation. J Assoc Inform Syst 4:65\u201397","journal-title":"J Assoc Inform Syst"},{"key":"203_CR99","unstructured":"Limayem M, Hirt SG, Cheung CMK (2003) Habit in the context of IS Continuance: theory extension and scale development. ECIS proceedings, paper 90"},{"issue":"4","key":"203_CR100","doi-asserted-by":"crossref","first-page":"705","DOI":"10.2307\/25148817","volume":"31","author":"M Limayem","year":"2007","unstructured":"Limayem M, Hirt SG, Cheung CMK (2007) How habit limits the predictive power of intention: the case of information systems continuance. MIS Q 31(4):705\u2013737","journal-title":"MIS Q"},{"issue":"3","key":"203_CR101","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1016\/j.im.2005.08.001","volume":"43","author":"H\u2013H Lin","year":"2006","unstructured":"Lin H\u2013H, Wang Y-S (2006) An examination of the determinants of customer loyalty in mobile commerce contexts. Inform Manag 43(3):271\u2013282","journal-title":"Inform Manag"},{"key":"203_CR102","unstructured":"Linck K, Pousttchi K, Wiedemann DG (2006) Security issues in mobile payment from the customer viewpoint. In: Proceedings of the 14th European conference on information systems (ECIS 2006) Goteborg (Schweden), pp 1\u201311"},{"issue":"2","key":"203_CR103","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1016\/j.im.2004.01.003","volume":"42","author":"C Liu","year":"2005","unstructured":"Liu C, Marchewka JT, Lu J, Yu C-S (2005) Beyond concern\u2014a privacy-trust-behavioral intention model of electronic commerce. Inform Manag 42(2):289\u2013304","journal-title":"Inform Manag"},{"issue":"3","key":"203_CR104","doi-asserted-by":"crossref","first-page":"146","DOI":"10.1016\/j.technovation.2007.05.017","volume":"28","author":"S-K Lo","year":"2008","unstructured":"Lo S-K, Lie T (2008) Selection of communication technologies. A perspective based on information richness theory and trust. Technovation 28(3):146\u2013153","journal-title":"Technovation"},{"issue":"1","key":"203_CR105","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1007\/BF02683510","volume":"1","author":"C Loebbecke","year":"2003","unstructured":"Loebbecke C (2003) e-Business trust concepts based on seals and insurance solutions. IseB 1(1):55\u201372","journal-title":"IseB"},{"issue":"1","key":"203_CR106","doi-asserted-by":"crossref","first-page":"355","DOI":"10.1016\/j.chb.2010.08.013","volume":"27","author":"Y Lu","year":"2011","unstructured":"Lu Y, Cao Y, Wang B, Yang S (2011) A study on factors that affect users\u2019 behavioral intention to transfer usage from the offline to the online channel. Comput Hum Behav 27(1):355\u2013364","journal-title":"Comput Hum Behav"},{"key":"203_CR107","volume-title":"Trust and power","author":"N Luhman","year":"1979","unstructured":"Luhman N (1979) Trust and power. Wiley, London"},{"issue":"4","key":"203_CR108","doi-asserted-by":"crossref","first-page":"710","DOI":"10.1037\/0021-9010.90.4.710","volume":"90","author":"SB Mackenzie","year":"2005","unstructured":"Mackenzie SB, Podsakoff PM, Jarvis CB (2005) The problem of measurement model misspecification in behavioral and organizational research and some recommended solutions. J Appl Psychol 90(4):710\u2013730","journal-title":"J Appl Psychol"},{"key":"203_CR109","volume-title":"Organizations","author":"JG March","year":"1958","unstructured":"March JG, Herbert SA (1958) Organizations. Wiley, London"},{"issue":"3","key":"203_CR110","doi-asserted-by":"crossref","first-page":"47","DOI":"10.4018\/joeuc.2006070103","volume":"18","author":"DW McCloskey","year":"2006","unstructured":"McCloskey DW (2006) The importance of ease of use, usefulness, and trust to online consumers: an examination of the technology acceptance model with older customers. J Organ End User Comput 18(3):47\u201365","journal-title":"J Organ End User Comput"},{"issue":"9\u201310","key":"203_CR111","doi-asserted-by":"crossref","first-page":"1018","DOI":"10.1016\/j.jbusres.2009.02.025","volume":"63","author":"P McCole","year":"2010","unstructured":"McCole P, Ramsey E, Williams J (2010) Trust considerations on attitudes towards online purchasing: the moderating effect of privacy and security concerns. J Bus Res 63(9\u201310):1018\u20131024","journal-title":"J Bus Res"},{"key":"203_CR112","doi-asserted-by":"crossref","first-page":"473","DOI":"10.5465\/amr.1998.926622","volume":"23","author":"DH McKnight","year":"1998","unstructured":"McKnight DH, Cummings LL, Chervany NL (1998) Initial trust formation in new organizational relationships. Acad Manag Rev 23:473\u2013490","journal-title":"Acad Manag Rev"},{"key":"203_CR113","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1016\/j.im.2010.02.003","volume":"47","author":"B McNaughton","year":"2010","unstructured":"McNaughton B, Ray P, Lewis L (2010) Designing an evaluation framework for IT service management. Inform Manag 47:219\u2013225","journal-title":"Inform Manag"},{"issue":"4","key":"203_CR114","doi-asserted-by":"crossref","first-page":"448","DOI":"10.1177\/0092070303254408","volume":"31","author":"MM Montoya-Weiss","year":"2003","unstructured":"Montoya-Weiss MM, Voss GB, Grewal D (2003) Determinants of online channel use and overall satisfaction with a relational multichannel service provider. J Acad Mark Sci 31(4):448\u2013458","journal-title":"J Acad Mark Sci"},{"key":"203_CR115","doi-asserted-by":"crossref","first-page":"192","DOI":"10.1287\/isre.2.3.192","volume":"2\u20133","author":"GC Moore","year":"1991","unstructured":"Moore GC, Benbasat I (1991) Development of an instrument to measure the perceptions of adopting an information technology innovation. Inform Syst Res 2\u20133:192\u2013222","journal-title":"Inform Syst Res"},{"key":"203_CR116","volume-title":"Psychometric theory","author":"JC Nunnally","year":"1994","unstructured":"Nunnally JC, Bernstein IJ (1994) Psychometric theory, 3rd edn. McGraw-Hill, New York","edition":"3"},{"key":"203_CR117","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1016\/S0969-6989(02)00004-8","volume":"10","author":"A O\u2019Cass","year":"2003","unstructured":"O\u2019Cass A, Fenech T (2003) Web retailing adoption: exploring the nature of internet users web retailing behavior. Journal of Retailing Consumer Services 10:81\u201394","journal-title":"Journal of Retailing Consumer Services"},{"issue":"1","key":"203_CR118","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1111\/j.1559-1816.2001.tb02480.x","volume":"31","author":"S Orbell","year":"2001","unstructured":"Orbell S, Blair C, Sherlock K, Conner M (2001) The theory of planned behavior and ecstasy use: roles for habit and perceived control over taking versus obtaining substances. J Appl Soc Psychol 31(1):31\u201347","journal-title":"J Appl Soc Psychol"},{"issue":"1","key":"203_CR119","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1037\/0033-2909.124.1.54","volume":"124","author":"JA Ouellette","year":"1998","unstructured":"Ouellette JA, Wood W (1998) Habit and intention in everyday life: the multiple processes by which past behavior predicts future behavior. Psychol Bull 124(1):54\u201374","journal-title":"Psychol Bull"},{"key":"203_CR120","doi-asserted-by":"crossref","unstructured":"Palmer JW, Bailey JP, Faraj S (2000) The role of intermediaries in the development of trust on the WWW: the use and prominence of trusted third parties and privacy statements. J Comput Mediat Commun 5(3)","DOI":"10.1111\/j.1083-6101.2000.tb00342.x"},{"key":"203_CR121","doi-asserted-by":"crossref","first-page":"300","DOI":"10.1016\/j.im.2007.02.001","volume":"44","author":"J-H Park","year":"2007","unstructured":"Park J-H, Suh H-J, Yang H-D (2007) Perceived absorptive capacity of individual users in performance of Enterprise Resource Planning (ERP) usage: the case for Korean firms. Inform Manag 44:300\u2013312","journal-title":"Inform Manag"},{"key":"203_CR122","doi-asserted-by":"crossref","first-page":"196","DOI":"10.1016\/j.ijinfomgt.2008.07.001","volume":"29","author":"N Park","year":"2009","unstructured":"Park N, Roman R, Lee S, Chung JE (2009) User acceptance of a digital library system in developing countries: an application of the technology acceptance model. Int J Inf Manage 29:196\u2013209","journal-title":"Int J Inf Manage"},{"key":"203_CR123","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1016\/S0148-2963(98)00051-4","volume":"47","author":"AR Parker","year":"2000","unstructured":"Parker AR (2000) Impact on the organizational performance if the strategy\u2014technology policy interaction. J Bus Res 47:55\u201364","journal-title":"J Bus Res"},{"issue":"4","key":"203_CR124","first-page":"105","volume":"11","author":"PA Pavlou","year":"2002","unstructured":"Pavlou PA (2002) Institutional trust in interorganizational exchange relationships: the role of electronic B2B marketplaces. J Strat Inform Syst 11(4):105\u2013143","journal-title":"J Strat Inform Syst"},{"issue":"3","key":"203_CR125","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1080\/10864415.2003.11044275","volume":"7","author":"PA Pavlou","year":"2003","unstructured":"Pavlou PA (2003) Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int J Electron Commerce 7(3):101\u2013134","journal-title":"Int J Electron Commerce"},{"issue":"1","key":"203_CR126","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1287\/isre.1040.0015","volume":"15","author":"PA Pavlou","year":"2004","unstructured":"Pavlou PA, Gefen D (2004) Building effective online marketplaces with institution-based trust. Inform Syst Res 15(1):37\u201359","journal-title":"Inform Syst Res"},{"key":"203_CR127","doi-asserted-by":"crossref","unstructured":"Pennington R, Dixon H, Grover V (2003\u20132004) The role of system trust in business-to-consumer transactions. J Manag Inform Syst 20(3):197\u2013226","DOI":"10.1080\/07421222.2003.11045777"},{"issue":"3","key":"203_CR128","first-page":"224","volume":"14","author":"T Pikkarainen","year":"2004","unstructured":"Pikkarainen T, Pikkarainen K, Karjaluoto H, Pahnila S (2004) Consumer acceptance of online banking: an extension of the technology acceptance model. Int Res 14(3):224\u2013235","journal-title":"Int Res"},{"key":"203_CR129","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1007\/s10257-003-0015-1","volume":"1","author":"R Plant","year":"2003","unstructured":"Plant R, Willcocks L, Olson N (2003) Measuring e-business performance: towards a revised balanced scorecard approach. IseB 1:265\u2013281","journal-title":"IseB"},{"key":"203_CR130","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","volume":"88","author":"PM Podsakoff","year":"2003","unstructured":"Podsakoff PM, MacKenzie SB, Lee J-Y, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommend remedies. J Appl Psychol 88:879\u2013903","journal-title":"J Appl Psychol"},{"key":"203_CR131","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1016\/j.omega.2005.12.002","volume":"36","author":"G Premkumar","year":"2008","unstructured":"Premkumar G, Bhattacherjee A (2008) Explaining information technology usage: a test of competing models. OMEGA 36:64\u201375","journal-title":"OMEGA"},{"issue":"6","key":"203_CR132","doi-asserted-by":"crossref","first-page":"457","DOI":"10.1016\/S0378-7206(01)00112-4","volume":"39","author":"C Ranganathan","year":"2002","unstructured":"Ranganathan C, Ganapathy E (2002) Key dimensions of business-to-consumer web sites. Inform Manag 39(6):457\u2013465","journal-title":"Inform Manag"},{"issue":"4","key":"203_CR133","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1080\/07421222.2005.11045820","volume":"21","author":"T Ravichandran","year":"2005","unstructured":"Ravichandran T, Lertwongsatien C (2005) Effect of information systems resources and capabilities on firm performance: a resource-based perspective. J Manag Inform Syst 21(4):237\u2013276","journal-title":"J Manag Inform Syst"},{"key":"203_CR134","volume-title":"Management","author":"PS Robbins","year":"2002","unstructured":"Robbins PS, Coulter M (2002) Management. Prentice-Hall, Upper-Saddle River"},{"key":"203_CR135","volume-title":"Diffusion of innovations","author":"EM Rogers","year":"1983","unstructured":"Rogers EM (1983) Diffusion of innovations. Free Press, New York"},{"issue":"8","key":"203_CR136","doi-asserted-by":"crossref","first-page":"1069","DOI":"10.1108\/02635570910991300","volume":"109","author":"S Rotchanakitumnuai","year":"2009","unstructured":"Rotchanakitumnuai S, Speece M (2009) Modeling electronic service acceptance of an e-securities trading system. Indus Manag Data Syst 109(8):1069\u20131084","journal-title":"Indus Manag Data Syst"},{"key":"203_CR137","first-page":"67","volume-title":"Diffusion","author":"V Saga","year":"1994","unstructured":"Saga V, Zmud R (1994) The nature and determinants of information technology acceptance, routinization and infusion. In: Levine L (ed) Diffusion. Transfer and Implementation of Information Technology, North-Holland, pp 67\u201386"},{"issue":"4","key":"203_CR138","doi-asserted-by":"crossref","first-page":"371","DOI":"10.69554\/TGYB1602","volume":"4","author":"M Salmony","year":"2010","unstructured":"Salmony M, Harald B (2010) e-Invoicing in Europe: now and the future. J Paym Strat Syst 4(4):371\u2013380","journal-title":"J Paym Strat Syst"},{"key":"203_CR139","volume-title":"Organizational behavior","author":"JR Schermerhorn","year":"2002","unstructured":"Schermerhorn JR, Hunt JM, Osborn RN (2002) Organizational behavior, 7th edn. Wiley, New York","edition":"7"},{"issue":"4","key":"203_CR140","doi-asserted-by":"crossref","first-page":"843","DOI":"10.1037\/0022-3514.49.3.843","volume":"49","author":"DB Schiffer","year":"1985","unstructured":"Schiffer DB, Ajzen I (1985) Intention, perceived control, and weight loss: an application of the theory of planned behavior. J Pers Soc Psychol 49(4):843\u2013851","journal-title":"J Pers Soc Psychol"},{"issue":"3","key":"203_CR141","doi-asserted-by":"crossref","first-page":"240","DOI":"10.1287\/isre.8.3.240","volume":"8","author":"PB Seddon","year":"1997","unstructured":"Seddon PB (1997) A respecification and extension of the DeLone and McLean model of IS success. Inform Syst Res 8(3):240\u2013253","journal-title":"Inform Syst Res"},{"key":"203_CR142","first-page":"99","volume":"94","author":"PB Seddon","year":"1994","unstructured":"Seddon PB, Kiew M-Y (1994) A partial least test development of the DeLone McLean Model of IS success. Proc Int Conf Inform Syst Vancouver Canada ICI 94:99\u2013110","journal-title":"Proc Int Conf Inform Syst Vancouver Canada ICI"},{"key":"203_CR143","doi-asserted-by":"crossref","first-page":"428","DOI":"10.1016\/j.intcom.2010.05.001","volume":"22","author":"D-H Shin","year":"2010","unstructured":"Shin D-H (2010) The effects of trust, security and privacy in social networking: a security-based approach to understand the pattern of adoption. Interact Comput 22:428\u2013438","journal-title":"Interact Comput"},{"key":"203_CR144","first-page":"46","volume":"44","author":"BP Stivers","year":"1998","unstructured":"Stivers BP, Covin TJ, Hall NG, Smalt SW (1998) How nonfinancial performance measures are used. Manag Account 44:46\u201349","journal-title":"Manag Account"},{"issue":"3","key":"203_CR145","first-page":"135","volume":"7","author":"YH Tan","year":"2000","unstructured":"Tan YH, Thoen W (2000) Toward a generic model of trust for electronic commerce. Int J Electron Commerce 7(3):135\u2013161","journal-title":"Int J Electron Commerce"},{"issue":"4","key":"203_CR146","doi-asserted-by":"crossref","first-page":"561","DOI":"10.2307\/249633","volume":"19","author":"S Taylor","year":"1995","unstructured":"Taylor S, Todd PA (1995) Assessing IT usage: the role of prior experience. MIS Q 19(4):561\u2013570","journal-title":"MIS Q"},{"key":"203_CR147","unstructured":"Telefonica (2008) La sociedad de la informaci\u00f3n en Espa\u00f1a. Avilable in: http:\/\/e-libros.fundacion.telefonica.com\/sie08\/aplicacion_sie.html"},{"key":"203_CR148","unstructured":"Tempest N, McFarlan FW (2000) Charles Schwab Corporation (A) & (B) Harvard Business School Case: 9-300-024 and 9-300-0025 Harvard Business School, Boston"},{"key":"203_CR149","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1016\/j.omega.2005.02.001","volume":"35","author":"TSH Teo","year":"2007","unstructured":"Teo TSH, Liu J (2007) Consumer trust in e-commerce in the United States, Singapore and China. OMEGA 35:22\u201338","journal-title":"OMEGA"},{"issue":"1","key":"203_CR150","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1080\/07421222.1994.11518035","volume":"11","author":"RL Thompson","year":"1994","unstructured":"Thompson RL, Higgins CA, Howell JM (1994) Influence of experience on personal computer utilization: testing a conceptual model. J Manag Inform Syst 11(1):167\u2013187","journal-title":"J Manag Inform Syst"},{"key":"203_CR151","unstructured":"Tornatzky LG, Eveland JD, Boylan MG, Hetzner WA, Jonson EC, Roitman D, Schneider J (1983) Innovation processes and their management: a conceptual empirical and policy review of innovation process research, Washington, DG. National Science Foundation"},{"key":"203_CR152","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1016\/j.ijinfomgt.2009.07.003","volume":"30","author":"P Trkman","year":"2010","unstructured":"Trkman P (2010) The critical success factors of business process management. Int J Inf Manage 30:125\u2013134","journal-title":"Int J Inf Manage"},{"key":"203_CR153","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.cose.2004.11.001","volume":"24","author":"T Tsiakis","year":"2005","unstructured":"Tsiakis T, Sthephanides G (2005) The concept of security and trust in electronic payments. Comput Sec 24:10\u201315","journal-title":"Comput Sec"},{"key":"203_CR154","doi-asserted-by":"crossref","first-page":"324","DOI":"10.1016\/j.ijmedinf.2007.06.006","volume":"77","author":"F-C Tung","year":"2008","unstructured":"Tung F-C, Chang S-C, Chou C-M (2008) An extension of trust and TAM model with IDT in the adoption of the electronic logistics information system in HIS in the medical industry. Int J Med Informatics 77:324\u2013335","journal-title":"Int J Med Informatics"},{"issue":"3\/4","key":"203_CR155","doi-asserted-by":"crossref","first-page":"311","DOI":"10.1108\/03090560610648075","volume":"40","author":"W Ulaga","year":"2006","unstructured":"Ulaga W, Eggert A (2006) Relationship value and relationship quality broadening the nomological network of business-to-business relationships. Eur J Mark 40(3\/4):311\u2013327","journal-title":"Eur J Mark"},{"key":"203_CR156","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/j.intmar.2009.03.001","volume":"23","author":"GL Urban","year":"2009","unstructured":"Urban GL, Amyx C, Lorenzon A (2009) Online trust: state of the art, new frontiers, and research potential. J Interact Market 23:179\u2013190","journal-title":"J Interact Market"},{"issue":"3\u20134","key":"203_CR157","doi-asserted-by":"crossref","first-page":"190","DOI":"10.1016\/j.im.2012.04.002","volume":"49","author":"A Vance","year":"2012","unstructured":"Vance A, Siponen M, Pahnila S (2012) Motivating IS security compliance: insights from habit and protection motivation theory. Inform Manag 49(3\u20134):190\u2013198","journal-title":"Inform Manag"},{"key":"203_CR158","doi-asserted-by":"crossref","first-page":"419","DOI":"10.1016\/j.im.2008.03.005","volume":"45","author":"B Vatanasombut","year":"2008","unstructured":"Vatanasombut B, Igbaria M, Stylianou AC, Rodgers W (2008) Information systems continuance intention of web-based applications customers: the case of online banking. Inform Manag 45:419\u2013428","journal-title":"Inform Manag"},{"issue":"6","key":"203_CR159","doi-asserted-by":"crossref","first-page":"1313","DOI":"10.1111\/j.1559-1816.2003.tb01951.x","volume":"33","author":"B Verplanken","year":"2003","unstructured":"Verplanken B, Orbell S (2003) Reflections on past behavior: a self-report index of habit strength. J Appl Social Psychol 33(6):1313\u20131330","journal-title":"J Appl Social Psychol"},{"issue":"1","key":"203_CR160","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1111\/j.2044-8309.1998.tb01160.x","volume":"37","author":"B Verplanken","year":"1998","unstructured":"Verplanken B, Aarts H, van Knippenberg A, Moonen A (1998) Habit versus planned behavior: a field experiment. Br J Soc Psychol 37(1):111\u2013128","journal-title":"Br J Soc Psychol"},{"issue":"2","key":"203_CR161","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1016\/j.im.2006.10.008","volume":"44","author":"F Wang","year":"2007","unstructured":"Wang F, Lead M (2007) How can the Web help build customer relationships? An empirical study on e-tailing. Inform Manag 44(2):115","journal-title":"Inform Manag"},{"issue":"1","key":"203_CR162","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2307\/248694","volume":"13","author":"P Weill","year":"1989","unstructured":"Weill P, Olson MH (1989) Managing investment in information technology: mini case examples and implications. MIS Q 13(1):1\u201317","journal-title":"MIS Q"},{"key":"203_CR163","volume-title":"Making IT count: strategy, delivery","author":"L Willcocks","year":"2002","unstructured":"Willcocks L, Petherbridge P, Olson N (2002) Making IT count: strategy, delivery. Infrastructure, Butterworth"},{"issue":"4","key":"203_CR164","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1145\/1453794.1453801","volume":"39","author":"M-C Wu","year":"2008","unstructured":"Wu M-C, Kuo F-Y (2008) An empirical investigation of habitual usage and past usage on technology acceptance evaluations and continuance intention. DATABASE Adv Inform Syst 39(4):48\u201373","journal-title":"DATABASE Adv Inform Syst"},{"issue":"2","key":"203_CR165","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1002\/dir.10008","volume":"16","author":"SI Yoon","year":"2002","unstructured":"Yoon SI (2002) The antecedents and consequences of trust in online purchase decisions. J Interact Market 16(2):47\u201363","journal-title":"J Interact Market"},{"key":"203_CR166","doi-asserted-by":"crossref","first-page":"847","DOI":"10.1016\/S0166-4972(03)00130-5","volume":"23","author":"S Yousafzai","year":"2003","unstructured":"Yousafzai S, Pallister JG, Foxall GR (2003) A proposed model of e-trust for electronic banking. Technovation 23:847\u2013860","journal-title":"Technovation"},{"issue":"2","key":"203_CR167","doi-asserted-by":"crossref","first-page":"92","DOI":"10.1016\/j.technovation.2008.07.007","volume":"29","author":"CS Yu","year":"2009","unstructured":"Yu CS, Tao YH (2009) Understanding business-level innovation technology adoption. Technovation 29(2):92\u2013109","journal-title":"Technovation"},{"issue":"77","key":"203_CR168","doi-asserted-by":"crossref","first-page":"965","DOI":"10.1016\/j.im.2004.11.001","volume":"42","author":"J Yu","year":"2005","unstructured":"Yu J, Ha I, Choi M, Rho J (2005) Extending the TAM for a t-commerce. Inform Manag 42(77):965\u2013976","journal-title":"Inform Manag"}],"container-title":["Information Systems and e-Business Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10257-012-0203-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10257-012-0203-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10257-012-0203-y","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,10]],"date-time":"2025-04-10T10:18:31Z","timestamp":1744280311000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10257-012-0203-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,10,11]]},"references-count":168,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2013,9]]}},"alternative-id":["203"],"URL":"https:\/\/doi.org\/10.1007\/s10257-012-0203-y","relation":{},"ISSN":["1617-9846","1617-9854"],"issn-type":[{"value":"1617-9846","type":"print"},{"value":"1617-9854","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,10,11]]}}}