{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,24]],"date-time":"2025-11-24T09:52:36Z","timestamp":1763977956796,"version":"3.41.0"},"reference-count":74,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2016,10,19]],"date-time":"2016-10-19T00:00:00Z","timestamp":1476835200000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/501100002347","name":"Bundesministerium f\u00fcr Bildung und Forschung","doi-asserted-by":"publisher","award":["01PD14014A"],"award-info":[{"award-number":["01PD14014A"]}],"id":[{"id":"10.13039\/501100002347","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst E-Bus Manage"],"published-print":{"date-parts":[[2017,11]]},"DOI":"10.1007\/s10257-016-0331-x","type":"journal-article","created":{"date-parts":[[2016,10,19]],"date-time":"2016-10-19T14:14:47Z","timestamp":1476886487000},"page":"789-823","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Design and demonstration of an engineering method for service support systems"],"prefix":"10.1007","volume":"15","author":[{"given":"Dirk","family":"Metzger","sequence":"first","affiliation":[]},{"given":"Christina","family":"Niem\u00f6ller","sequence":"additional","affiliation":[]},{"given":"Oliver","family":"Thomas","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,10,19]]},"reference":[{"key":"331_CR1","doi-asserted-by":"publisher","first-page":"445","DOI":"10.1016\/j.procir.2015.03.026","volume":"30","author":"M Abramovici","year":"2015","unstructured":"Abramovici M, Aidi Y (2015) A knowledge-based assistant for real-time planning and execution of PSS engineering change processes. Procedia CIRP 30:445\u2013450. doi: 10.1016\/j.procir.2015.03.026","journal-title":"Procedia CIRP"},{"key":"331_CR2","doi-asserted-by":"publisher","unstructured":"Abramovici M, Aidi Y, Dang HB (2013) Knowledge-based lifecycle management approach for product service systems (PSS). IFIP International Conference on Product Lifecycle Management. Springer, Berlin, pp 239\u2013248. doi: 10.1007\/978-3-642-41501-2_24","DOI":"10.1007\/978-3-642-41501-2_24"},{"key":"331_CR3","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1108\/09564230210421155","volume":"13","author":"S Agnihothri","year":"2002","unstructured":"Agnihothri S, Sivasubramaniam N, Simmons D (2002) Leveraging technology to improve field service. Int J Serv Ind Manag 13:47\u201368. doi: 10.1108\/09564230210421155","journal-title":"Int J Serv Ind Manag"},{"key":"331_CR4","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1080\/09544820600750579","volume":"17","author":"T Alonso-Rasgado","year":"2006","unstructured":"Alonso-Rasgado T, Thompson G (2006) A rapid design process for total care product creation. J Eng Des 17(6):509\u2013531","journal-title":"J Eng Des"},{"key":"331_CR5","doi-asserted-by":"crossref","first-page":"515","DOI":"10.1080\/09544820412331271176","volume":"15","author":"T Alonso-Rasgado","year":"2004","unstructured":"Alonso-Rasgado T, Thompson G, Elfstr\u00f6m B-O (2004) The design of functional (total care) products. J Eng Des 15(6):515\u2013540","journal-title":"J Eng Des"},{"key":"331_CR6","doi-asserted-by":"crossref","first-page":"1543","DOI":"10.1243\/09544054JEM858","volume":"221","author":"TS Baines","year":"2007","unstructured":"Baines TS, Lightfoot HW, Evans S et al (2007) State-of-the-art in product-service systems. Proc Inst Mech Eng Part B J Eng Manuf 221:1543\u20131552","journal-title":"Proc Inst Mech Eng Part B J Eng Manuf"},{"key":"331_CR7","doi-asserted-by":"publisher","first-page":"637","DOI":"10.1108\/17410381311327431","volume":"24","author":"T Baines","year":"2013","unstructured":"Baines T, Lightfoot H, Smart P, Fletcher S (2013) Servitization of manufacture\u2014exploring the deployment and skills of people critical to the delivery of advanced services. J Manuf Technol Manag 24:637\u2013646. doi: 10.1108\/17410381311327431","journal-title":"J Manuf Technol Manag"},{"key":"331_CR8","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-8274-2247-7","volume-title":"Lehrbuch der Softwaretechnik: Basiskonzepte und Requirements Engineering","author":"H Balzert","year":"2009","unstructured":"Balzert H (2009) Lehrbuch der Softwaretechnik: Basiskonzepte und Requirements Engineering, 3rd edn. Spektrum Akademischer Verlag, Heidelberg","edition":"3"},{"key":"331_CR9","doi-asserted-by":"publisher","first-page":"79","DOI":"10.1007\/978-0-387-73947-2_8","volume-title":"Situational method engineering: fundamentals and experiences","author":"J Becker","year":"2007","unstructured":"Becker J, Janiesch C, Pfeiffer D (2007a) Reuse mechanisms in situational method engineering. In: Ralyt\u00e9 J, Brinkkemper S, Henderson-Sellers B (eds) In: Proceedings of the IFIP WG 8.1 Working conference on situational method engineering: fundamentals and experiences (ME). International Federation for Information Processing, vol 244. Springer, Boston, pp 79\u201393. doi: 10.1007\/978-0-387-73947-2_8"},{"key":"331_CR10","unstructured":"Becker J, Knackstedt R, Pfeiffer D, Janiesch C (2007b) Configurative method engineering\u2014on the applicability of reference modeling mechanisms in method engineering. In: Proceedings of the 13th Americas Conference on Information System (AMCIS 2007)"},{"key":"331_CR11","doi-asserted-by":"publisher","unstructured":"Becker J, Beverungen D, Knackstedt R, Matzner M (2009) Configurative service engineering\u2014a rule-based configuration approach for versatile service processes in corrective maintenance. In: Proceedings of the 42nd Annual Hawaii International Conference of System Sciences (HICSS 2011), Kauai, HI, pp 1\u201310. doi: 10.1109\/HICSS.2009.127","DOI":"10.1109\/HICSS.2009.127"},{"key":"331_CR12","doi-asserted-by":"publisher","unstructured":"Becker J, Beverungen D, Knackstedt R, Matzner M, Muller O (2011) Information needs in service systems\u2014a framework for integrating service and manufacturing business processes. In: Proceedings of the 44th Hawaii International Conference of System Sciences (HICSS 2011), Big island, Hawaii, pp 1\u201310. doi: 10.1109\/HICSS.2011.243","DOI":"10.1109\/HICSS.2011.243"},{"key":"331_CR13","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1007\/s11576-011-0301-3","volume":"53","author":"M Berkovich","year":"2011","unstructured":"Berkovich M, Leimeister JM, Krcmar H (2011) Requirements engineering f\u00fcr product service systems. Wirtschaftsinformatik 53:357\u2013370","journal-title":"Wirtschaftsinformatik"},{"key":"331_CR14","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1007\/s12599-014-0314-8","volume":"6","author":"T B\u00f6hmann","year":"2014","unstructured":"B\u00f6hmann T, Leimeister JM, M\u00f6slein K (2014) Service systems engineering. Bus Inf Syst Eng 6:73\u201379. doi: 10.1007\/s12599-014-0314-8","journal-title":"Bus Inf Syst Eng"},{"key":"331_CR15","first-page":"1","volume":"2005","author":"N Boughnim","year":"2005","unstructured":"Boughnim N, Yannou B (2005) Using blueprinting method for developing product-service systems. Int Conf Eng Des 2005:1\u201316","journal-title":"Int Conf Eng Des"},{"key":"331_CR16","doi-asserted-by":"publisher","first-page":"275","DOI":"10.1016\/0950-5849(95)01059-9","volume":"38","author":"S Brinkkemper","year":"1996","unstructured":"Brinkkemper S (1996) Method engineering: engineering of information systems development methods and tools. Inf Softw Technol 38:275\u2013280. doi: 10.1016\/0950-5849(95)01059-9","journal-title":"Inf Softw Technol"},{"key":"331_CR17","doi-asserted-by":"publisher","first-page":"278","DOI":"10.1016\/j.compind.2012.02.006","volume":"63","author":"S Cavalieri","year":"2012","unstructured":"Cavalieri S, Pezzotta G (2012) Product-service systems engineering: state of the art and research challenges. Comput Ind 63:278\u2013288. doi: 10.1016\/j.compind.2012.02.006","journal-title":"Comput Ind"},{"key":"331_CR18","doi-asserted-by":"crossref","unstructured":"D\u00e4uble G, \u00d6zcan D, Niem\u00f6ller C et al (2015) Information needs of the mobile technical customer service\u2014a case study in the field of machinery and plant engineering. In: Proceedings of the 48th Annual Hawaii International Conference on System Sciences (HICSS 2015). Manoa, pp 1018\u20131027","DOI":"10.1109\/HICSS.2015.126"},{"key":"331_CR19","doi-asserted-by":"publisher","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","volume":"35","author":"FD Davis","year":"1989","unstructured":"Davis FD, Bagozzi RP, Warshaw PR (1989) User acceptance of computer technology: a comparison of two theoretical models. Manag Sci 35:982\u20131003. doi: 10.1287\/mnsc.35.8.982","journal-title":"Manag Sci"},{"key":"331_CR20","unstructured":"Deng P, Wright I (2001) A conceptual framework for building knowledge management systems. In: Proceedings of the 7th Americas Conference on Information of System (AMCIS 2001)"},{"key":"331_CR21","doi-asserted-by":"publisher","DOI":"10.1002\/sys.21229","author":"C Durugbo","year":"2013","unstructured":"Durugbo C (2013) Integrated product-service analysis using SysML requirement diagrams. Syst Eng. doi: 10.1002\/sys.21229","journal-title":"Syst Eng"},{"key":"331_CR22","doi-asserted-by":"crossref","first-page":"140","DOI":"10.1080\/02642069600000019","volume":"16","author":"B Edvardsson","year":"1996","unstructured":"Edvardsson B, Olsson J (1996) Key concepts for new service development. Serv Ind J 16:140\u2013164","journal-title":"Serv Ind J"},{"key":"331_CR23","unstructured":"Fellmann M, Hucke S, Breitschwerdt RR et al (2011a) Supporting technical customer services with mobile devices: towards an integrated information system architecture. In: Proceedings of the 17th Americas Conference Information of System (AMCIS 2011)"},{"key":"331_CR24","unstructured":"Fellmann M, Kammler F, Reinke P, Matijacic M, Schlicker M, Thomas O, N\u00fcttgens M (2011b) Customer-oriented configuration and specification of mobile support systems for improved TCS productivity and empowerment. In: Proceedings of the 12th International RESER Conference on Services and economic development: local and global challenges. Bucharest, Romania"},{"key":"331_CR25","first-page":"296","volume-title":"10th international conference, MobiWIS 2013","author":"M Fellmann","year":"2013","unstructured":"Fellmann M, \u00d6zcan D, Matijacic M et al (2013) Towards a mobile technical customer service support platform. In: Daniel F, Papadopoulos GA, Thiran P (eds) 10th international conference, MobiWIS 2013. Springer, Berlin, pp 296\u2013299"},{"key":"331_CR26","doi-asserted-by":"crossref","unstructured":"Freina L, Ott M (2015) A literature review on immersive virtual reality in education: state of the art and perspectives. In: Conference proceedings of \u00bbeLearning and software for education\u00ab (eLSE). p 133","DOI":"10.12753\/2066-026X-15-020"},{"key":"331_CR27","first-page":"313","volume":"8","author":"S Gregor","year":"2007","unstructured":"Gregor S, Jones D (2007) The anatomy of a design theory. J Assoc Inf Syst 8:313\u2013335","journal-title":"J Assoc Inf Syst"},{"key":"331_CR28","doi-asserted-by":"publisher","first-page":"265","DOI":"10.2307\/30036531","volume":"27","author":"TL Griffith","year":"2003","unstructured":"Griffith TL, Sawyer JE, Neale MA (2003) Virtualness and knowledge in teams: managing the love triangle of organizations, individuals, and information technology. MIS Q 27:265\u2013287. doi: 10.2307\/30036531","journal-title":"MIS Q"},{"key":"331_CR29","doi-asserted-by":"publisher","unstructured":"Holten R, Dreiling A, Becker J (2005) Ontology-driven method engineering for information systems development. In: Green P, Rosemann M (eds) Business sstems analysis with ontologies. Hershey, PA: Idea Group Publishing. pp 174\u2013217. doi: 10.4018\/978-1-59140-339-5.ch007","DOI":"10.4018\/978-1-59140-339-5.ch007"},{"key":"331_CR30","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1080\/09544820903152663","volume":"20","author":"O Isaksson","year":"2009","unstructured":"Isaksson O, Larsson TC, R\u00f6nnb\u00e4ck \u00d6 (2009) Development of product-service systems: challenges and opportunities for the manufacturing firm. J Eng Des 20:329\u2013348","journal-title":"J Eng Des"},{"key":"331_CR31","doi-asserted-by":"publisher","unstructured":"Kalfoglou Y, Schorlemmer M (2003) IF-map: an ontology-mapping method based on information-flow theory. Journal on data semantics I, Springer, Berlin, Heidelberg, pp 98\u2013127. doi: 10.1007\/978-3-540-39733-5_5","DOI":"10.1007\/978-3-540-39733-5_5"},{"key":"331_CR32","unstructured":"Kett H, Voigt K, Scheithauer G, Cardoso J (2008) Service engineering in business ecosystems. In: XVIII international RESER conference. pp 1\u201322"},{"key":"331_CR33","unstructured":"Lee SW, Kim YS (2010) A product-service systems design method integrating service function and service activity and case studies. In: Proceedings of the 2nd CIRP international conference on industrial product service systems. pp 275\u2013282"},{"key":"331_CR34","unstructured":"Legner C, Nolte C, Nils U (2011) Evaluating mobile business applications in service maintenance processes: results of a quantitative-empirical study. In: ECIS 2011 Proceedings. p 247"},{"key":"331_CR35","doi-asserted-by":"publisher","first-page":"248","DOI":"10.1365\/s11576-008-0051-z","volume":"50","author":"JM Leimeister","year":"2008","unstructured":"Leimeister JM, Glauner C (2008) Hybride Produkte\u2014Einordnung und Herausforderungen f\u00fcr die Wirtschaftsinformatik. Wirtschaftsinformatik 50:248\u2013251. doi: 10.1365\/s11576-008-0051-z","journal-title":"Wirtschaftsinformatik"},{"key":"331_CR36","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1049\/sej.1996.0024","volume":"11","author":"NAM Maiden","year":"1996","unstructured":"Maiden NAM, Rugg G (1996) ACRE: selecting methods for requirements acquisition. Softw Eng J 11(3):183\u2013192","journal-title":"Softw Eng J"},{"key":"331_CR37","doi-asserted-by":"publisher","first-page":"251","DOI":"10.1016\/0167-9236(94)00041-2","volume":"15","author":"ST March","year":"1995","unstructured":"March ST, Smith GF (1995) Design and natural science research on information technology. Decis Support Syst 15:251\u2013266. doi: 10.1016\/0167-9236(94)00041-2","journal-title":"Decis Support Syst"},{"key":"331_CR38","doi-asserted-by":"crossref","unstructured":"Marques P, Cunha PF, Valente F, Leit\u00e3o A (2013) A methodology for product-service systems development. In: Procedia CIRP","DOI":"10.1016\/j.procir.2013.06.001"},{"key":"331_CR39","unstructured":"Matijacic M, Fellmann M, \u00d6zcan D et al (2013) Elicitation and consolidation of requirements for mobile technical customer services support systems. In: Proceedings of the 34th international conference on information systems (ICIS 2013). Mailand, pp 1\u201316"},{"key":"331_CR40","unstructured":"Maussang N, Sakao T, Zwolinski P, Brissaud D (2007) A model for designing product-service systems using functional analysis and agent based model. In: International conference on engineering design, ICED\u201907. Paris, pp 1\u201311"},{"key":"331_CR41","first-page":"125","volume":"23","author":"T McAloone","year":"2006","unstructured":"McAloone T (2006) Teaching and implementation models for sustainable PSS development. Sustain Consum Prod Oppor Chall 23:125","journal-title":"Sustain Consum Prod Oppor Chall"},{"key":"331_CR42","unstructured":"Moody DL (2003) The method evaluation model: a theoretical model for validating information systems design methods. Paper presented at the European Conference on Information Systems (ECIS), Naples, Italy"},{"key":"331_CR43","unstructured":"Moore C, Rugullies E (2005) The information workplace will redefine the world of work at last. Forrester Research, Cambridge"},{"key":"331_CR44","unstructured":"M\u00fcller P, Stark R (2010) A generic PSS development process model based on theory and an empirical study. In: DS 60: proceedings of DESIGN 2010, the 11th international design conference, Dubrovnik"},{"key":"331_CR45","first-page":"714","volume":"12","author":"F M\u00fcller-Wienbergen","year":"2011","unstructured":"M\u00fcller-Wienbergen F, M\u00fcller O, Seidel S, Becker J (2011) Leaving the beaten tracks in creative work\u2014a design theory for systems that support convergent and divergent thinking. J Assoc Inf 12:714\u2013740","journal-title":"J Assoc Inf"},{"key":"331_CR46","doi-asserted-by":"crossref","DOI":"10.4135\/9781036208417","volume-title":"Qualitative research in business and management","author":"M Myers","year":"2009","unstructured":"Myers M (2009) Qualitative research in business and management. Sage Publications Ltd., London"},{"key":"331_CR47","unstructured":"Ncube C, Maiden NAM (1999) PORE: procurement-oriented requirements engineering method for the component-based systems engineering development paradigm 2: PORE: a requirements engineering method for the CBSE process. In: International workshop on component-based software engineering. pp 1\u201312"},{"key":"331_CR48","doi-asserted-by":"crossref","unstructured":"Niem\u00f6ller C, \u00d6zcan D, Metzger D, Thomas O (2014) Towards a design science-driven product-service system engineering methodology. In: Tremblay M, VanderMeer D, Rothenberger M, et al. (eds) Advancing the Impact of Design Science: Moving from Theory to Practice SE - 12 (Proceedings of DESRIST 2014). Springer International Publishing, pp 180\u2013193","DOI":"10.1007\/978-3-319-06701-8_12"},{"key":"331_CR49","unstructured":"Niem\u00f6ller C, Metzger D, Fellmann M et al (2016) Shaping the future of mobile service support systems\u2014ex-ante evaluation of smart glasses in technical customer service processes. In: Mayr HC, Pinzger M (eds) Informatik 2016. Lecture Notes in Informatics (LNI), vol P-259. GI Bonn 2016"},{"key":"331_CR50","volume-title":"Researching information systems and computing","author":"BJ Oates","year":"2006","unstructured":"Oates BJ (2006) Researching information systems and computing. Sage Publications Ltd., London"},{"key":"331_CR51","doi-asserted-by":"publisher","first-page":"295","DOI":"10.1007\/s12599-010-0120-x","volume":"2","author":"P Offermann","year":"2010","unstructured":"Offermann P, Blom S, Levina O, Bub U (2010) Proposal for components of method design theories. Bus Inf Syst Eng 2:295\u2013304. doi: 10.1007\/s12599-010-0120-x","journal-title":"Bus Inf Syst Eng"},{"key":"331_CR52","doi-asserted-by":"publisher","first-page":"806","DOI":"10.1016\/j.respol.2011.03.009","volume":"40","author":"P Oliveira","year":"2011","unstructured":"Oliveira P, von Hippel E (2011) Users as service innovators: the case of banking services. Res Policy 40:806\u2013818. doi: 10.1016\/j.respol.2011.03.009","journal-title":"Res Policy"},{"key":"331_CR53","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1057\/ejis.2010.55","volume":"20","author":"H \u00d6sterle","year":"2011","unstructured":"\u00d6sterle H, Becker J, Frank U et al (2011) Memorandum on design-oriented information systems research. Eur J Inf Syst 20:7\u201310. doi: 10.1057\/ejis.2010.55","journal-title":"Eur J Inf Syst"},{"key":"331_CR54","unstructured":"\u00d6zcan D, Niem\u00f6ller C, Fellmann M et al (2013) A use case-driven approach to the design of service support systems: making use of semantic technologies. In: Proceedings of the international symposium on services science (ISSS). Leipzig, pp 105\u2013116"},{"key":"331_CR55","first-page":"1","volume-title":"Big data in mobility and logistics (BDMobiLog)\u2014Informatik","author":"D \u00d6zcan","year":"2014","unstructured":"\u00d6zcan D, Fellmann M, Thomas O (2014) Towards a big data-based technical customer service management. In: Pl\u00f6dereder E, Grunske L, Schneider E, Ull D (eds) Big data in mobility and logistics (BDMobiLog)\u2014Informatik. Bonner K\u00f6llen Verlag, Stuttgart, pp 1\u201312"},{"key":"331_CR56","doi-asserted-by":"publisher","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","volume":"24","author":"K Peffers","year":"2007","unstructured":"Peffers K, Tuunanen T, Rothenberger MA, Chatterjee S (2007) A design science research methodology for information systems research. J Manag Inf Syst 24:45\u201377. doi: 10.2753\/MIS0742-1222240302","journal-title":"J Manag Inf Syst"},{"key":"331_CR57","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-7506-9718-7.50010-X","author":"M Polanyi","year":"1966","unstructured":"Polanyi M (1966) The tacit dimension. Knowl Organ. doi: 10.1016\/B978-0-7506-9718-7.50010-X","journal-title":"Knowl Organ"},{"key":"331_CR58","doi-asserted-by":"publisher","first-page":"625","DOI":"10.2307\/25148703","volume":"29","author":"G Ray","year":"2005","unstructured":"Ray G, Muhanna WA, Barney JB (2005) Information technology and the performance of the customer service process: a resource-based analysis. MIS Q 29:625\u2013652. doi: 10.2307\/25148703","journal-title":"MIS Q"},{"key":"331_CR59","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1207\/s15327590ijhc1003_2","volume":"10","author":"H Regenbrecht","year":"1998","unstructured":"Regenbrecht H, Schubert T (1998) Measuring the sense of presence and its relations to fear of heights in virtual environments. Int J Human-Comp Interact 10(3):233\u2013249","journal-title":"Int J Human-Comp Interact"},{"key":"331_CR60","unstructured":"Santanen EL, Briggs RO, de Vreede GJ (1999) A cognitive network model of creativity: a renewed focus on brainstorming methodology. Proc 20th Int Conf Inf Syst 489\u2013494"},{"key":"331_CR61","unstructured":"Sarnikar S, Deokar AV (2009) Towards a design theory for process-based knowledge management systems. Proc 30th Int Conf Inf Syst Paper 63"},{"key":"331_CR62","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1007\/978-1-4471-0947-1_11","volume-title":"Business object design and implementation SE-11","author":"K Schwaber","year":"1997","unstructured":"Schwaber K (1997) SCRUM Development process. In: Sutherland J, Casanave C, Miller J et al (eds) Business object design and implementation SE-11. Springer, London, pp 117\u2013134"},{"key":"331_CR63","doi-asserted-by":"publisher","first-page":"49","DOI":"10.1108\/EUM0000000004799","volume":"16","author":"GL Shostack","year":"1982","unstructured":"Shostack GL (1982) How to design a service. Eur J Mark 16:49\u201363. doi: 10.1108\/EUM0000000004799","journal-title":"Eur J Mark"},{"key":"331_CR64","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1109\/MS.2005.13","volume":"22","author":"I Sommerville","year":"2005","unstructured":"Sommerville I (2005) Integrated requirements engineering: a tutorial. IEEE Softw 22:16\u201323. doi: 10.1109\/MS.2005.13","journal-title":"IEEE Softw"},{"key":"331_CR65","first-page":"381","volume-title":"DESRIST 2012, LNCS 7286","author":"C Sonnenberg","year":"2012","unstructured":"Sonnenberg C, vom Brocke J (2012) Evaluations in the science of the artificial\u2014reconsidering the build-evaluate pattern in design science research. In: Peffers K, Rothenberger M, Kuechler B (eds) DESRIST 2012, LNCS 7286. Springer, Berlin, pp 381\u2013397"},{"key":"331_CR66","doi-asserted-by":"crossref","unstructured":"Spath D, Demu\u00df L (2006) Entwicklung hybrider Produkte\u2014Gestaltung materieller und immaterieller Leistungsb\u00fcndel. In: Service Engineering. Springer, pp 463\u2013502","DOI":"10.1007\/3-540-29473-2_20"},{"key":"331_CR67","unstructured":"Tan A, McAloone TC, Lauridsen EH (2009) Reflections on Product\/Service-System (PSS) conceptualisation in a course setting. Int J Des Eng"},{"key":"331_CR68","unstructured":"Tautz C (2001) Traditional process representations are ill-suited for knowledge intensive processes. In: Proceedings of the workshop program at the 4th international conference on case-based reasoning"},{"key":"331_CR69","doi-asserted-by":"publisher","first-page":"208","DOI":"10.1365\/s11576-008-0048-7","volume":"50","author":"O Thomas","year":"2008","unstructured":"Thomas O, Walter P, Loos P (2008a) Product-Service Systems: Konstruktion und Anwendung einer Entwicklungsmethodik. Wirtschaftsinformatik 50:208\u2013219. doi: 10.1365\/s11576-008-0048-7","journal-title":"Wirtschaftsinformatik"},{"key":"331_CR70","doi-asserted-by":"publisher","first-page":"177","DOI":"10.1504\/JDR.2008.020854","volume":"7","author":"O Thomas","year":"2008","unstructured":"Thomas O, Walter P, Loos P (2008b) Design and usage of an engineering methodology for product-service systems. J Des Res 7:177\u2013195. doi: 10.1504\/JDR.2008.020854","journal-title":"J Des Res"},{"key":"331_CR71","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-642-11855-5","volume-title":"Hybride Wertsch\u00f6pfung\u2014Mobile Anwendungssysteme f\u00fcr effiziente Dienstleistungsproduktivit\u00e4t im technischen Kundendienst","author":"O Thomas","year":"2010","unstructured":"Thomas O, Loos P, N\u00fcttgens M (2010) Hybride Wertsch\u00f6pfung\u2014Mobile Anwendungssysteme f\u00fcr effiziente Dienstleistungsproduktivit\u00e4t im technischen Kundendienst. Springer, Berlin"},{"key":"331_CR72","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1007\/s11301-011-0070-5","volume":"61","author":"VK Velamuri","year":"2011","unstructured":"Velamuri VK, Neyer A-K, M\u00f6slein KM (2011) Hybrid value creation: a systematic review of an evolving research area. J f\u00fcr Betriebswirtschaft 61:3\u201335. doi: 10.1007\/s11301-011-0070-5","journal-title":"J f\u00fcr Betriebswirtschaft"},{"key":"331_CR73","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1007\/978-3-642-11855-5_2","volume-title":"Hybride Wertsch\u00f6pfung","author":"P Walter","year":"2010","unstructured":"Walter P (2010) Technische Kundendienstleistungen: Einordnung, Charakterisierung und Klassifikation. In: Thomas O, Loos P, N\u00fcttgens M (eds) Hybride Wertsch\u00f6pfung, 1st edn. Springer, Berlin, pp 24\u201341","edition":"1"},{"key":"331_CR74","unstructured":"Weber C, Steinbach M, Botta C, Deubel T (2004) Modelling of product-service systems (PSS) based on the PDD approach. In: DS 32: Proceedings of DESIGN 2004, the 8th International Design Conference. Dubrovnik, Croatia"}],"container-title":["Information Systems and e-Business Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10257-016-0331-x\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10257-016-0331-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10257-016-0331-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,11]],"date-time":"2025-06-11T17:42:46Z","timestamp":1749663766000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10257-016-0331-x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,10,19]]},"references-count":74,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2017,11]]}},"alternative-id":["331"],"URL":"https:\/\/doi.org\/10.1007\/s10257-016-0331-x","relation":{},"ISSN":["1617-9846","1617-9854"],"issn-type":[{"type":"print","value":"1617-9846"},{"type":"electronic","value":"1617-9854"}],"subject":[],"published":{"date-parts":[[2016,10,19]]}}}