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The impact of hyperautomation and the increasing pace of change require the integration of maturity assessment with the BPM implementation methodology, including the repetition of maturity assessment for selected groups of processes. This causes an urgent need to adapt both process maturity assessment methods and BPM MMs to changing working conditions and business requirements. This conceptual paper is based on a model approach. The framework presented in the article continues and at the same time clearly deviates from the tradition of building BPM MMs on the basis of the Capability Maturity Model (CMM). It proposes a two-stage comprehensive process of organizational process maturity assessment, fully integrated into the process of BPM implementation and further business process management. The presented framework makes it possible to assess the process maturity of Industry 4.0 organizations in which dynamic knowledge-intensive business processes (kiBPs) play a key role in creating value.<\/jats:p>","DOI":"10.1007\/s10257-021-00549-w","type":"journal-article","created":{"date-parts":[[2021,12,27]],"date-time":"2021-12-27T12:03:05Z","timestamp":1640606585000},"page":"171-198","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":30,"title":["How to improve the assessment of BPM maturity in the era of digital transformation"],"prefix":"10.1007","volume":"20","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5114-6793","authenticated-orcid":false,"given":"Marek","family":"Szel\u0105gowski","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3156-5755","authenticated-orcid":false,"given":"Justyna","family":"Berniak-Wo\u017any","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2021,12,27]]},"reference":[{"issue":"3","key":"549_CR1","doi-asserted-by":"publisher","first-page":"507","DOI":"10.1108\/BPMJ-07-2015-0101","volume":"22","author":"O AlShathry","year":"2016","unstructured":"AlShathry O (2016) Business process management: a maturity assessment of Saudi Arabian organizations. 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