{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,17]],"date-time":"2025-10-17T14:18:34Z","timestamp":1760710714188,"version":"3.37.3"},"reference-count":37,"publisher":"Springer Science and Business Media LLC","issue":"1-2","license":[{"start":{"date-parts":[[2021,9,23]],"date-time":"2021-09-23T00:00:00Z","timestamp":1632355200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,9,23]],"date-time":"2021-09-23T00:00:00Z","timestamp":1632355200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Ann Oper Res"],"published-print":{"date-parts":[[2021,12]]},"DOI":"10.1007\/s10479-021-04168-z","type":"journal-article","created":{"date-parts":[[2021,9,23]],"date-time":"2021-09-23T12:14:08Z","timestamp":1632399248000},"page":"93-110","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Appointment games with unobservable and observable schedules"],"prefix":"10.1007","volume":"307","author":[{"given":"Matthias","family":"Deceuninck","sequence":"first","affiliation":[]},{"given":"Stijn","family":"De Vuyst","sequence":"additional","affiliation":[]},{"given":"Dieter","family":"Claeys","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5284-602X","authenticated-orcid":false,"given":"Dieter","family":"Fiems","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,9,23]]},"reference":[{"issue":"4","key":"4168_CR1","doi-asserted-by":"publisher","first-page":"519","DOI":"10.1111\/j.1937-5956.2003.tb00218.x","volume":"12","author":"T Cayirli","year":"2003","unstructured":"Cayirli, T., & Veral, E. (2003). Outpatient scheduling in health care: A review of literature. Production and Operations Management, 12(4), 519\u2013549.","journal-title":"Production and Operations Management"},{"key":"4168_CR2","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1016\/j.jmateco.2018.12.005","volume":"81","author":"Y Chun","year":"2019","unstructured":"Chun, Y., Mitra, M., & Mutuswami, S. (2019). Egalitarianism in the queueing problem. Journal of Mathematical Economics, 81, 48\u201356.","journal-title":"Journal of Mathematical Economics"},{"issue":"3","key":"4168_CR3","doi-asserted-by":"publisher","first-page":"699","DOI":"10.1007\/s00182-015-0478-6","volume":"45","author":"Y Chun","year":"2016","unstructured":"Chun, Y., Park, N., & Yengin, D. (2016). Coincidence of cooperative game theoretic solutions in the appointment problem. International Journal of Game Theory, 45(3), 699\u2013708.","journal-title":"International Journal of Game Theory"},{"issue":"3","key":"4168_CR4","doi-asserted-by":"publisher","first-page":"344","DOI":"10.1016\/0377-2217(89)90427-X","volume":"40","author":"I Curiel","year":"1989","unstructured":"Curiel, I., Pederzoli, G., & Tijs, S. (1989). Sequencing games. European Journal of Operational Research, 40(3), 344\u2013351.","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"4168_CR5","doi-asserted-by":"publisher","first-page":"1142","DOI":"10.1016\/j.ejor.2014.02.058","volume":"237","author":"S De Vuyst","year":"2014","unstructured":"De Vuyst, S., Bruneel, H., & Fiems, D. (2014). Computationally efficient evaluation of appointment schedules in health care. European Journal of Operational Research, 237(3), 1142\u20131154.","journal-title":"European Journal of Operational Research"},{"issue":"5","key":"4168_CR6","doi-asserted-by":"publisher","first-page":"876","DOI":"10.1287\/mnsc.1110.1454","volume":"58","author":"LG Debo","year":"2012","unstructured":"Debo, L. G., Parlour, C., & Rajan, U. (2012). Signaling quality via queues. Management Science, 58(5), 876\u2013891.","journal-title":"Management Science"},{"issue":"4","key":"4168_CR7","doi-asserted-by":"publisher","first-page":"794","DOI":"10.1287\/opre.2014.1286","volume":"62","author":"J Feldman","year":"2014","unstructured":"Feldman, J., Liu, N., Topaloglu, H., & Ziya, S. (2014). Appointment scheduling under patient preference and no-show behavior. Operations Research, 62(4), 794\u2013811.","journal-title":"Operations Research"},{"key":"4168_CR8","doi-asserted-by":"crossref","unstructured":"Fiems, D., & Prabhu, B. (2020). Macroscopic modelling and analysis of rush-hour congestion. In Proceedings of the 13th EAI international conference on performance evaluation methodologies and tools.","DOI":"10.1145\/3388831.3388849"},{"key":"4168_CR9","doi-asserted-by":"publisher","first-page":"412","DOI":"10.1016\/j.physa.2019.04.127","volume":"524","author":"D Fiems","year":"2019","unstructured":"Fiems, D., Prabhu, B., & De Turck, K. (2019). Travel times, rational queueing and the macroscopic fundamental diagram of traffic flow. Physica A, 524, 412\u2013421.","journal-title":"Physica A"},{"issue":"2","key":"4168_CR10","doi-asserted-by":"publisher","first-page":"443","DOI":"10.1090\/S0002-9904-1975-13779-7","volume":"81","author":"MV Golitschek","year":"1975","unstructured":"Golitschek, M. V. (1975). Linear approximation by exponential sums on finite intervals. Bulletin of the American Mathematical Society, 81(2), 443\u2013445.","journal-title":"Bulletin of the American Mathematical Society"},{"issue":"9","key":"4168_CR11","doi-asserted-by":"publisher","first-page":"800","DOI":"10.1080\/07408170802165880","volume":"40","author":"D Gupta","year":"2008","unstructured":"Gupta, D., & Denton, B. (2008). Appointment scheduling in health care: Challenges and opportunities. IIE Transactions, 40(9), 800\u2013819.","journal-title":"IIE Transactions"},{"issue":"3","key":"4168_CR12","doi-asserted-by":"publisher","first-page":"576","DOI":"10.1287\/opre.1080.0542","volume":"56","author":"D Gupta","year":"2008","unstructured":"Gupta, D., & Wang, L. (2008). Revenue management for a primary-care clinic in the presence of patient choice. Operations Research, 56(3), 576\u2013592.","journal-title":"Operations Research"},{"issue":"2","key":"4168_CR13","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1007\/s00291-003-0122-x","volume":"25","author":"PR Harper","year":"2003","unstructured":"Harper, P. R., & Gamlin, H. M. (2003). Reduced outpatient waiting times with improved appointment scheduling: A simulation modelling approach. Or Spectrum, 25(2), 207\u2013222.","journal-title":"Or Spectrum"},{"key":"4168_CR14","volume-title":"To queue or not to queue","author":"R Hassin","year":"2009","unstructured":"Hassin, R., & Haviv, M. (2009). To queue or not to queue. Amsterdam: Kluwer."},{"issue":"4","key":"4168_CR15","doi-asserted-by":"publisher","first-page":"421","DOI":"10.1016\/j.orl.2006.09.005","volume":"35","author":"M Haviv","year":"2007","unstructured":"Haviv, M., & Roughgarden, T. (2007). The price of anarchy in an exponential multi-server. Operations Research Letters, 35(4), 421\u2013426.","journal-title":"Operations Research Letters"},{"key":"4168_CR16","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1007\/s10626-010-0097-0","volume":"21","author":"R Jain","year":"2011","unstructured":"Jain, R., Juneja, S., & Shimkin, N. (2011). The concert queueing game: To wait or to be late. Discrete Event Dynamical Systems, 21, 103\u2013138.","journal-title":"Discrete Event Dynamical Systems"},{"key":"4168_CR17","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1016\/j.peva.2014.06.003","volume":"80","author":"N Kortbeek","year":"2014","unstructured":"Kortbeek, N., Zonderland, M. E., Braaksma, A., Vliegen, I. M. H., Boucherie, R. J., Litvak, N., & Hans, E. W. (2014). Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals. Performance Evaluation, 80, 5\u201326.","journal-title":"Performance Evaluation"},{"key":"4168_CR18","doi-asserted-by":"crossref","unstructured":"Koutsoupias, E., & Papadimitriou, C. (1999). Worst-case equilibria. In: Annual symposium on theoretical aspects of computer science (pp. 404\u2013413). Springer.","DOI":"10.1007\/3-540-49116-3_38"},{"issue":"5","key":"4168_CR19","doi-asserted-by":"publisher","first-page":"1975","DOI":"10.1287\/mnsc.2016.2704","volume":"64","author":"N Liu","year":"2017","unstructured":"Liu, N., Finkelstein, S. R., Kruk, M. E., & Rosenthal, D. (2017). When waiting to see a doctor is less irritating: Understanding patient preferences and choice behavior in appointment scheduling. Management Science, 64(5), 1975\u20131996.","journal-title":"Management Science"},{"issue":"1","key":"4168_CR20","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1007\/s11134-014-9427-5","volume":"79","author":"J Luo","year":"2015","unstructured":"Luo, J., Kulkarni, V. G., & Ziya, S. (2015). A tandem queueing model for an appointment-based service system. Queueing Systems, 79(1), 53\u201385.","journal-title":"Queueing Systems"},{"key":"4168_CR21","doi-asserted-by":"publisher","first-page":"90","DOI":"10.1016\/S0022-0531(02)00036-4","volume":"109","author":"F Maniquet","year":"2003","unstructured":"Maniquet, F. (2003). A characterization of the Shapley value in queueing problems. Journal of Economic Theory, 109, 90\u2013103.","journal-title":"Journal of Economic Theory"},{"issue":"12","key":"4168_CR22","doi-asserted-by":"publisher","first-page":"915","DOI":"10.7326\/0003-4819-148-12-200806170-00004","volume":"148","author":"A Mehrotra","year":"2008","unstructured":"Mehrotra, A., Keehl-Markowitz, L., & Ayanian, J. Z. (2008). Implementing open-access scheduling of visits in primary care practices: A cautionary tale. Annals of Internal Medicine, 148(12), 915\u2013922.","journal-title":"Annals of Internal Medicine"},{"issue":"8","key":"4168_CR23","doi-asserted-by":"publisher","first-page":"1035","DOI":"10.1001\/jama.289.8.1035","volume":"289","author":"M Murray","year":"2003","unstructured":"Murray, M., & Berwick, D. M. (2003). Advanced access: Reducing waiting and delays in primary care. JAMA, 289(8), 1035\u20131040.","journal-title":"JAMA"},{"issue":"1","key":"4168_CR24","doi-asserted-by":"publisher","first-page":"15","DOI":"10.2307\/1909200","volume":"37","author":"P Naor","year":"1969","unstructured":"Naor, P. (1969). The regulation of queue size by levying tolls. Econometrica, 37(1), 15\u201324.","journal-title":"Econometrica"},{"issue":"3","key":"4168_CR25","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1111\/poms.12659","volume":"26","author":"N Osadchiy","year":"2017","unstructured":"Osadchiy, N., & KC, D. (2017). Are patients patient? The role of time to appointment in patient flow. Production and Operations Management, 26(3), 469\u2013490.","journal-title":"Production and Operations Management"},{"issue":"6","key":"4168_CR26","doi-asserted-by":"publisher","first-page":"1507","DOI":"10.1287\/opre.1080.0590","volume":"56","author":"J Patrick","year":"2008","unstructured":"Patrick, J., Puterman, M. L., & Queyranne, M. (2008). Dynamic multipriority patient scheduling for a diagnostic resource. Operations Research, 56(6), 1507\u20131525.","journal-title":"Operations Research"},{"issue":"6","key":"4168_CR27","doi-asserted-by":"publisher","first-page":"537","DOI":"10.1056\/NEJMsa1413299","volume":"372","author":"D Polsky","year":"2015","unstructured":"Polsky, D., Richards, M., Basseyn, S., Wissoker, D., Kenney, G. M., Zuckerman, S., & Rhodes, K. V. (2015). Appointment availability after increases in medicaid payments for primary care. New England Journal of Medicine, 372(6), 537\u2013545.","journal-title":"New England Journal of Medicine"},{"issue":"2","key":"4168_CR28","doi-asserted-by":"publisher","first-page":"330","DOI":"10.1287\/msom.1090.0270","volume":"12","author":"LW Robinson","year":"2010","unstructured":"Robinson, L. W., & Chen, R. R. (2010). A comparison of traditional and open-access policies for appointment scheduling. Manufacturing & Service Operations Management, 12(2), 330\u2013346.","journal-title":"Manufacturing & Service Operations Management"},{"issue":"13","key":"4168_CR29","doi-asserted-by":"publisher","first-page":"1150","DOI":"10.1001\/archinternmed.2011.168","volume":"171","author":"KD Rose","year":"2011","unstructured":"Rose, K. D., Ross, J. S., & Horwitz, L. I. (2011). Advanced access scheduling outcomes: A systematic review. Archives of Internal Medicine, 171(13), 1150\u20131159.","journal-title":"Archives of Internal Medicine"},{"issue":"554","key":"4168_CR30","doi-asserted-by":"publisher","first-page":"641","DOI":"10.3399\/bjgp08X330780","volume":"58","author":"F Sampson","year":"2008","unstructured":"Sampson, F., Pickin, M., O\u2019Cathain, A., Goodall, S., & Salisbury, C. (2008). Impact of same-day appointments on patient satisfaction with general practice appointment systems. British Journal of General Practice, 58(554), 641\u2013643.","journal-title":"British Journal of General Practice"},{"key":"4168_CR31","doi-asserted-by":"publisher","first-page":"258","DOI":"10.1016\/j.neucom.2013.07.020","volume":"127","author":"DK Sundar","year":"2014","unstructured":"Sundar, D. K., & Ravikumar, K. (2014). An actor-critic algorithm for multi-agent learning in queue-based stochastic games. Neurocomputing, 127, 258\u2013265.","journal-title":"Neurocomputing"},{"key":"4168_CR32","doi-asserted-by":"publisher","first-page":"5111","DOI":"10.1021\/jp970984n","volume":"101","author":"DJ Wales","year":"1997","unstructured":"Wales, D. J., & Doye, J. P. K. (1997). Global optimization by basin-hopping and the lowest energy structures of Lennard\u2013Jones clusters containing up to 110 atoms. Journal of Physical Chemistry A, 101, 5111\u20135116.","journal-title":"Journal of Physical Chemistry A"},{"issue":"4","key":"4168_CR33","doi-asserted-by":"publisher","first-page":"700","DOI":"10.1108\/IMDS-12-2014-0372","volume":"115","author":"J Wang","year":"2015","unstructured":"Wang, J., & Fung, R. Y. K. (2015). Dynamic appointment scheduling with patient preferences and choices. Industrial Management & Data Systems, 115(4), 700\u2013717.","journal-title":"Industrial Management & Data Systems"},{"key":"4168_CR34","first-page":"2011","volume":"2716\u20132729","author":"J Wang","year":"2018","unstructured":"Wang, J., & Zhang, F. (2018). Equilibrium analysis of the observable queues with balking and delayed repairs. Applied Mathematics and Computation, 2716\u20132729, 2011.","journal-title":"Applied Mathematics and Computation"},{"issue":"3","key":"4168_CR35","doi-asserted-by":"publisher","first-page":"373","DOI":"10.1287\/msom.1110.0332","volume":"13","author":"W-Y Wang","year":"2011","unstructured":"Wang, W.-Y., & Gupta, D. (2011). Adaptive appointment systems with patient preferences. Manufacturing & Service Operations Management, 13(3), 373\u2013389.","journal-title":"Manufacturing & Service Operations Management"},{"issue":"11","key":"4168_CR36","doi-asserted-by":"publisher","first-page":"3978","DOI":"10.1287\/mnsc.2016.2532","volume":"63","author":"C Zacharias","year":"2016","unstructured":"Zacharias, C., & Armony, M. (2016). Joint panel sizing and appointment scheduling in outpatient care. Management Science, 63(11), 3978\u20133997.","journal-title":"Management Science"},{"key":"4168_CR37","unstructured":"Zander, A. (2016). Modeling indirect waiting times with an M\/D\/1\/K\/N queue. In Proceedings of the second KSS research workshop, Karlsruhe, Germany."}],"container-title":["Annals of Operations Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10479-021-04168-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10479-021-04168-z\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10479-021-04168-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,11,15]],"date-time":"2021-11-15T16:29:39Z","timestamp":1636993779000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10479-021-04168-z"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,9,23]]},"references-count":37,"journal-issue":{"issue":"1-2","published-print":{"date-parts":[[2021,12]]}},"alternative-id":["4168"],"URL":"https:\/\/doi.org\/10.1007\/s10479-021-04168-z","relation":{},"ISSN":["0254-5330","1572-9338"],"issn-type":[{"type":"print","value":"0254-5330"},{"type":"electronic","value":"1572-9338"}],"subject":[],"published":{"date-parts":[[2021,9,23]]},"assertion":[{"value":"14 June 2021","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"23 September 2021","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}