{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,6]],"date-time":"2026-02-06T06:46:08Z","timestamp":1770360368859,"version":"3.49.0"},"reference-count":70,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2022,11,8]],"date-time":"2022-11-08T00:00:00Z","timestamp":1667865600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2022,11,8]],"date-time":"2022-11-08T00:00:00Z","timestamp":1667865600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Ann Oper Res"],"published-print":{"date-parts":[[2025,5]]},"abstract":"<jats:title>Abstract<\/jats:title>\n          <jats:p>This study aims to identify the types of value co-destruction (VCD) emerging in healthcare services that cause patients to reduce or extinguish their intentions to continue using the services; it also aims to identify the VCD antecedents. Complaints from 1075 dental clinic patients, which are collected as textual data, are analysed in this study. The authors adopt an exploratory approach comprising a quantitative analysis based mainly on the topic model, a type of machine learning, and a qualitative analysis based on the KJ method. Twelve types of VCD were empirically identified, three of which had a significant negative effect on the intention to continue using the service. Ten antecedents that cause these types of VCD were identified, when examined based on a multi-level perspective, institutional factors and social norms were found to be related to the VCD process. This study contributes to understanding the mechanisms by which failures in healthcare services occur and to developing effective decision making to overcome them.<\/jats:p>","DOI":"10.1007\/s10479-022-05045-z","type":"journal-article","created":{"date-parts":[[2022,11,8]],"date-time":"2022-11-08T17:16:56Z","timestamp":1667927816000},"page":"1691-1711","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data"],"prefix":"10.1007","volume":"348","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9001-569X","authenticated-orcid":false,"given":"Hikaru","family":"Goto","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6737-1445","authenticated-orcid":false,"given":"H. M.","family":"Belal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3432-1948","authenticated-orcid":false,"given":"Kunio","family":"Shirahada","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,11,8]]},"reference":[{"issue":"4","key":"5045_CR1","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jim.13.0032","volume":"21","author":"MA Akaka","year":"2013","unstructured":"Akaka, M. A., Vargo, S. L., & Lusch, R. F. (2013). The complexity of context: A service ecosystems approach for international marketing. J. Int. Marketing., 21(4), 1\u201320. https:\/\/doi.org\/10.1509\/jim.13.0032","journal-title":"J. Int. Marketing."},{"issue":"1","key":"5045_CR2","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1007\/s10479-022-04596-5","volume":"315","author":"I Ali","year":"2022","unstructured":"Ali, I., & Kannan, D. (2022). Mapping research on healthcare operations and supply chain management: A topic modelling-based literature review. Annals of Operations Research, 315(1), 29\u201355. https:\/\/doi.org\/10.1007\/s10479-022-04596-5","journal-title":"Annals of Operations Research"},{"key":"5045_CR3","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-021-04006-2","author":"R Alizadehsani","year":"2021","unstructured":"Alizadehsani, R., Roshanzamir, M., Hussain, S., Khosravi, A., Koohestani, A., Zangooei, M. H., Abdar, M., Beykikhoshk, A., Shoeibi, A., Zare, A., Panahiazar, M., Nahavandi, S., Srinivasan, D., Atiya, A. F., & Acharya, U. R. (2021). Handling of uncertainty in medical data using machine learning and probability theory techniques: A review of 30 years (1991\u20132020). Annals of Operations Research. https:\/\/doi.org\/10.1007\/s10479-021-04006-2","journal-title":"Annals of Operations Research"},{"issue":"2","key":"5045_CR4","doi-asserted-by":"publisher","first-page":"227","DOI":"10.1108\/JOSM-11-2015-0357","volume":"28","author":"G Beir\u00e3o","year":"2017","unstructured":"Beir\u00e3o, G., Patr\u00edcio, L., & Fisk, R. P. (2017). Value cocreation in service ecosystems. Journal of Service Management, 28(2), 227\u2013249. https:\/\/doi.org\/10.1108\/JOSM-11-2015-0357","journal-title":"Journal of Service Management"},{"issue":"2","key":"5045_CR5","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1177\/1094670507306682","volume":"10","author":"LL Berry","year":"2007","unstructured":"Berry, L. L., & Bendapudi, N. (2007). Health care: A fertile field for service research. Journal of Service Research, 10(2), 111\u2013122. https:\/\/doi.org\/10.1177\/1094670507306682","journal-title":"Journal of Service Research"},{"issue":"2","key":"5045_CR6","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1177\/002224299205600205","volume":"56","author":"MJ Bitner","year":"1992","unstructured":"Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57\u201371. https:\/\/doi.org\/10.1177\/002224299205600205","journal-title":"Journal of Marketing"},{"issue":"1","key":"5045_CR7","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1177\/002224299005400105","volume":"54","author":"MJ Bitner","year":"1990","unstructured":"Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing, 54(1), 71\u201384. https:\/\/doi.org\/10.1177\/002224299005400105","journal-title":"Journal of Marketing"},{"issue":"4","key":"5045_CR8","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1145\/2133806.2133826","volume":"55","author":"DM Blei","year":"2012","unstructured":"Blei, D. M. (2012). Probabilistic topic models. Communications of the ACM, 55(4), 77\u201384. https:\/\/doi.org\/10.1145\/2133806.2133826","journal-title":"Communications of the ACM"},{"key":"5045_CR9","doi-asserted-by":"publisher","first-page":"993","DOI":"10.5555\/944919.944937","volume":"3","author":"DM Blei","year":"2003","unstructured":"Blei, D. M., Ng, A. Y., & Jordan, M. I. (2003). Latent dirichlet allocation. Journal of Machine Learning Research, 3, 993\u20131022. https:\/\/doi.org\/10.5555\/944919.944937","journal-title":"Journal of Machine Learning Research"},{"issue":"2","key":"5045_CR10","doi-asserted-by":"publisher","first-page":"178","DOI":"10.1108\/JOSM-07-2017-0179","volume":"29","author":"M \u010cai\u0107","year":"2018","unstructured":"\u010cai\u0107, M., Odekerken-Schr\u00f6der, G., & Mahr, D. (2018). Service robots: Value co-creation and co-destruction in elderly care networks. Journal of Service Management, 29(2), 178\u2013205. https:\/\/doi.org\/10.1108\/JOSM-07-2017-0179","journal-title":"Journal of Service Management"},{"issue":"1","key":"5045_CR11","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1177\/1470593110393713","volume":"11","author":"JD Chandler","year":"2011","unstructured":"Chandler, J. D., & Vargo, S. L. (2011). Contextualization and value-in-context: How context frames exchange. Marketing Theory, 11(1), 35\u201349. https:\/\/doi.org\/10.1177\/1470593110393713","journal-title":"Marketing Theory"},{"key":"5045_CR12","unstructured":"Chang J (2010) lda: Collapsed Gibbs Sampling Methods for Topic Models: R package version 1.2.3. http:\/\/CRAN.R-project.org\/package=lda. Accessed 24 Aug 2020"},{"issue":"1","key":"5045_CR13","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1007\/s10479-017-2516-1","volume":"278","author":"Y Chen","year":"2019","unstructured":"Chen, Y., Wang, J., Zhu, J., Sherman, H. D., & Chou, S. (2019). How the great recession affects performance: A case of Pennsylvania hospitals using DEA. Annals of Operations Research, 278(1), 77\u201399. https:\/\/doi.org\/10.1007\/s10479-017-2516-1","journal-title":"Annals of Operations Research"},{"issue":"6","key":"5045_CR14","doi-asserted-by":"publisher","first-page":"7143","DOI":"10.1016\/j.eswa.2010.12.047","volume":"38","author":"YM Cheng","year":"2011","unstructured":"Cheng, Y. M., & Leu, S. S. (2011). Integrating data mining with KJ method to classify bridge construction defects. Expert Systems with Applications, 38(6), 7143\u20137150. https:\/\/doi.org\/10.1016\/j.eswa.2010.12.047","journal-title":"Expert Systems with Applications"},{"key":"5045_CR15","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1016\/j.indmarman.2016.02.016","volume":"55","author":"IN Chowdhury","year":"2016","unstructured":"Chowdhury, I. N., Gruber, T., & Zolkiewski, J. (2016). Every cloud has a silver lining\u2014Exploring the dark side of value co-creation in B2B service networks. Industrial Marketing Management, 55, 97\u2013109. https:\/\/doi.org\/10.1016\/j.indmarman.2016.02.016","journal-title":"Industrial Marketing Management"},{"key":"5045_CR16","doi-asserted-by":"publisher","first-page":"166","DOI":"10.1016\/j.jretconser.2017.05.013","volume":"38","author":"KL Daunt","year":"2017","unstructured":"Daunt, K. L., & Harris, L. C. (2017). Consumer showrooming: Value co-destruction. Journal of Retailing and Consumer Services, 38, 166\u2013176. https:\/\/doi.org\/10.1016\/j.jretconser.2017.05.013","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"6","key":"5045_CR17","doi-asserted-by":"publisher","first-page":"570","DOI":"10.1016\/j.poetic.2013.08.004","volume":"41","author":"P DiMaggio","year":"2013","unstructured":"DiMaggio, P., Nag, M., & Blei, D. (2013). Exploiting affinities between topic modeling and the sociological perspective on culture: Application to newspaper coverage of US government arts funding. Poetics, 41(6), 570\u2013606. https:\/\/doi.org\/10.1016\/j.poetic.2013.08.004","journal-title":"Poetics"},{"key":"5045_CR18","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1016\/j.tourman.2019.01.017","volume":"73","author":"R Dolan","year":"2019","unstructured":"Dolan, R., Seo, Y., & Kemper, J. (2019). Complaining practices on social media in tourism: A value co-creation and co-destruction perspective. Tourism Management, 73, 35\u201345. https:\/\/doi.org\/10.1016\/j.tourman.2019.01.017","journal-title":"Tourism Management"},{"issue":"3","key":"5045_CR19","doi-asserted-by":"publisher","first-page":"351","DOI":"10.1177\/1470593111408181","volume":"11","author":"P Echeverri","year":"2011","unstructured":"Echeverri, P., & Sk\u00e5l\u00e9n, P. (2011). Co-creation and co-destruction: A practice-theory based study of interactive value formation. Marketing Theory, 11(3), 351\u2013373. https:\/\/doi.org\/10.1177\/1470593111408181","journal-title":"Marketing Theory"},{"issue":"3","key":"5045_CR20","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1177\/1470593114534343","volume":"14","author":"B Edvardsson","year":"2014","unstructured":"Edvardsson, B., Kleinaltenkamp, M., Tronvoll, B., McHugh, P., & Windahl, C. (2014). Institutional logics matter when coordinating resource integration. Marketing Theory, 14(3), 291\u2013309. https:\/\/doi.org\/10.1177\/1470593114534343","journal-title":"Marketing Theory"},{"issue":"1","key":"5045_CR21","doi-asserted-by":"publisher","first-page":"567","DOI":"10.1007\/s10479-018-2818-y","volume":"294","author":"W Fan","year":"2020","unstructured":"Fan, W., Liu, J., Zhu, S., & Pardalos, P. M. (2020). Investigating the impacting factors for the healthcare professionals to adopt artificial intelligence-based medical diagnosis support system (AIMDSS). Annals of Operations Research, 294(1), 567\u2013592. https:\/\/doi.org\/10.1007\/s10479-018-2818-y","journal-title":"Annals of Operations Research"},{"issue":"5","key":"5045_CR22","doi-asserted-by":"publisher","first-page":"834","DOI":"10.1108\/JOSM-05-2018-0121","volume":"29","author":"RP Fisk","year":"2018","unstructured":"Fisk, R. P., Dean, A. M., Alkire, L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. S. (2018). Design for service inclusion: Creating inclusive service systems by 2050. Journal of Service Management, 29(5), 834\u2013858. https:\/\/doi.org\/10.1108\/JOSM-05-2018-0121","journal-title":"Journal of Service Management"},{"key":"5045_CR23","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1016\/j.indmarman.2016.03.007","volume":"56","author":"P Frow","year":"2016","unstructured":"Frow, P., McColl-Kennedy, J. R., & Payne, A. (2016). Co-creation practices: Their role in shaping a health care ecosystem. Industrial Marketing Management, 56, 24\u201339. https:\/\/doi.org\/10.1016\/j.indmarman.2016.03.007","journal-title":"Industrial Marketing Management"},{"issue":"4","key":"5045_CR24","doi-asserted-by":"publisher","first-page":"839","DOI":"10.1108\/BPMJ-07-2019-0278","volume":"26","author":"A Gkritzali","year":"2019","unstructured":"Gkritzali, A., Mavragani, E., & Gritzalis, D. (2019). Negative MWOM and value co-destruction during destination crises. Business Process Management Journal, 26(4), 839\u2013856. https:\/\/doi.org\/10.1108\/BPMJ-07-2019-0278","journal-title":"Business Process Management Journal"},{"issue":"1\/2","key":"5045_CR25","doi-asserted-by":"publisher","first-page":"238","DOI":"10.1108\/EJM-07-2012-0411","volume":"49","author":"DA Greer","year":"2015","unstructured":"Greer, D. A. (2015). Defective co-creation. European Journal of Marketing, 49(1\/2), 238\u2013261. https:\/\/doi.org\/10.1108\/EJM-07-2012-0411","journal-title":"European Journal of Marketing"},{"issue":"4","key":"5045_CR26","doi-asserted-by":"publisher","first-page":"322","DOI":"10.1108\/08876040310482757","volume":"17","author":"KD Hoffman","year":"2003","unstructured":"Hoffman, K. D., Kelley, S. W., & Chung, B. C. (2003). A CIT investigation of servicescape failures and associated recovery strategies. J. Ser. Mark., 17(4), 322\u2013340. https:\/\/doi.org\/10.1108\/08876040310482757","journal-title":"J. Ser. Mark."},{"key":"5045_CR27","doi-asserted-by":"publisher","unstructured":"Hornik K, Gr\u00fcn B (2011) topicmodels: An R package for fitting topic models. J. Stat. Softw. 40(13):1\u201330. https:\/\/doi.org\/10.18637\/jss.v040.i13","DOI":"10.18637\/jss.v040.i13"},{"issue":"1","key":"5045_CR28","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1016\/j.scaman.2018.01.002","volume":"34","author":"H J\u00e4rvi","year":"2018","unstructured":"J\u00e4rvi, H., K\u00e4hk\u00f6nen, A. K., & Torvinen, H. (2018). When value co-creation fails: Reasons that lead to value co-destruction. Scandinavian Journal of Management, 34(1), 63\u201377. https:\/\/doi.org\/10.1016\/j.scaman.2018.01.002","journal-title":"Scandinavian Journal of Management"},{"key":"5045_CR29","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-020-03872-6","author":"M Johnson","year":"2020","unstructured":"Johnson, M., Albizri, A., & Simsek, S. (2020). Artificial intelligence in healthcare operations to enhance treatment outcomes: A framework to predict lung cancer prognosis. Annals of Operations Research. https:\/\/doi.org\/10.1007\/s10479-020-03872-6","journal-title":"Annals of Operations Research"},{"issue":"1","key":"5045_CR30","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s10479-015-1839-z","volume":"230","author":"H Jung","year":"2015","unstructured":"Jung, H., Lee, C. G., & White, C. C. (2015). Socially responsible service operations management: An overview. Annals of Operations Research, 230(1), 1\u201316. https:\/\/doi.org\/10.1007\/s10479-015-1839-z","journal-title":"Annals of Operations Research"},{"issue":"4","key":"5045_CR31","doi-asserted-by":"publisher","first-page":"158244018820482","DOI":"10.1177\/2158244018820482","volume":"8","author":"V Kaartemo","year":"2018","unstructured":"Kaartemo, V., & K\u00e4ns\u00e4koski, H. (2018). Information and knowledge processes in health care value co-creation and co-destruction. SAGE Open, 8(4), 158244018820482. https:\/\/doi.org\/10.1177\/2158244018820482","journal-title":"SAGE Open"},{"issue":"6","key":"5045_CR32","doi-asserted-by":"publisher","first-page":"672","DOI":"10.1108\/IJBM-09-2014-0121","volume":"33","author":"M Kashif","year":"2015","unstructured":"Kashif, M., & Zarkada, A. (2015). Value co-destruction between customers and frontline employees. Int. J. Bank. Mark., 33(6), 672\u2013691. https:\/\/doi.org\/10.1108\/IJBM-09-2014-0121","journal-title":"Int. J. Bank. Mark."},{"issue":"9\u201310","key":"5045_CR33","doi-asserted-by":"publisher","first-page":"633","DOI":"10.1080\/02642069.2019.1586887","volume":"40","author":"K Kim","year":"2020","unstructured":"Kim, K., Byon, K. K., & Baek, W. (2020). Customer-to-customer value co-creation and co-destruction in sporting events. The Service Industries Journal, 40(9\u201310), 633\u2013655. https:\/\/doi.org\/10.1080\/02642069.2019.1586887","journal-title":"The Service Industries Journal"},{"issue":"1","key":"5045_CR34","doi-asserted-by":"publisher","first-page":"679","DOI":"10.1007\/s10479-018-2789-z","volume":"271","author":"G Kong","year":"2018","unstructured":"Kong, G., Jiang, L., Yin, X., Wang, T., Xu, D. L., Yang, J. B., & Hu, Y. (2018). Combining principal component analysis and the evidential reasoning approach for healthcare quality assessment. Annals of Operations Research, 271(1), 679\u2013699. https:\/\/doi.org\/10.1007\/s10479-018-2789-z","journal-title":"Annals of Operations Research"},{"issue":"7","key":"5045_CR35","doi-asserted-by":"publisher","first-page":"866","DOI":"10.1108\/JSM-01-2019-0022","volume":"33","author":"G Laud","year":"2019","unstructured":"Laud, G., Bove, L., Ranaweera, C., Leo, W. W. C., Sweeney, J., & Smith, S. (2019). Value co-destruction: A typology of resource misintegration manifestations. Journal of Services Marketing, 33(7), 866\u2013889. https:\/\/doi.org\/10.1108\/JSM-01-2019-0022","journal-title":"Journal of Services Marketing"},{"issue":"4","key":"5045_CR36","doi-asserted-by":"publisher","first-page":"618","DOI":"10.1108\/JOSM-11-2015-0366","volume":"28","author":"S Leroi-Weldens","year":"2017","unstructured":"Leroi-Weldens, S., Sandra, S., Van Vaerenbergh, Y., & Gr\u00f6nroos, C. (2017). Does communicating the customer\u2019s resource integrating role improve or diminish value proposition effectiveness? Journal of Service Management, 28(4), 618\u2013639. https:\/\/doi.org\/10.1108\/JOSM-11-2015-0366","journal-title":"Journal of Service Management"},{"issue":"5","key":"5045_CR37","doi-asserted-by":"publisher","first-page":"650","DOI":"10.1108\/JOSM-03-2019-0074","volume":"30","author":"S Leroi-Werelds","year":"2019","unstructured":"Leroi-Werelds, S. (2019). An update on customer value: State of the art, revised typology, and research agenda. Journal of Service Management, 30(5), 650\u2013680. https:\/\/doi.org\/10.1108\/JOSM-03-2019-0074","journal-title":"Journal of Service Management"},{"issue":"3","key":"5045_CR38","doi-asserted-by":"publisher","first-page":"491","DOI":"10.1108\/JOSM-08-2016-0235","volume":"29","author":"LP Li","year":"2018","unstructured":"Li, L. P., Juric, B., & Brodie, R. J. (2018). Actor engagement valence: Conceptual foundations, propositions and research directions. Journal of Service Management, 29(3), 491\u2013516. https:\/\/doi.org\/10.1108\/JOSM-08-2016-0235","journal-title":"Journal of Service Management"},{"issue":"1","key":"5045_CR39","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1007\/s10479-016-2393-z","volume":"270","author":"MM Malik","year":"2018","unstructured":"Malik, M. M., Abdallah, S., & Ala\u2019raj, M. (2018). Data mining and predictive analytics applications for the delivery of healthcare services: A systematic literature review. Annals of Operations Research, 270(1), 287\u2013312. https:\/\/doi.org\/10.1007\/s10479-016-2393-z","journal-title":"Annals of Operations Research"},{"key":"5045_CR40","unstructured":"Matsumura N, Miura A (2014) TTM: Tiny Text Miner. Accessed August 24, 2020, http:\/\/mtmr.jp\/ttm\/."},{"issue":"4","key":"5045_CR41","doi-asserted-by":"publisher","first-page":"370","DOI":"10.1177\/1094670512442806","volume":"15","author":"JR McColl-Kennedy","year":"2012","unstructured":"McColl-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. C., & Yvan, K. (2012). Health care customer value cocreation practice styles. Journal of Service Research, 15(4), 370\u2013389. https:\/\/doi.org\/10.1177\/1094670512442806","journal-title":"Journal of Service Research"},{"issue":"4\u20135","key":"5045_CR42","doi-asserted-by":"publisher","first-page":"286","DOI":"10.1080\/01446193.2016.1187284","volume":"34","author":"GRW Mills","year":"2016","unstructured":"Mills, G. R. W., & Razmdoost, K. (2016). Managing value co-creation\/destruction: A longitudinal education capital programme\/project case study. Construction Management and Economics, 34(4\u20135), 286\u2013301. https:\/\/doi.org\/10.1080\/01446193.2016.1187284","journal-title":"Construction Management and Economics"},{"issue":"1","key":"5045_CR43","doi-asserted-by":"publisher","first-page":"337","DOI":"10.1007\/s10479-016-2303-4","volume":"270","author":"N Mishra","year":"2018","unstructured":"Mishra, N., & Singh, A. (2018). Use of twitter data for waste minimisation in beef supply chain. Annals of Operations Research, 270(1), 337\u2013359. https:\/\/doi.org\/10.1007\/s10479-016-2303-4","journal-title":"Annals of Operations Research"},{"key":"5045_CR44","unstructured":"Mitsuzawa, K., Tauchi, M., Domoulin, M., Nakashima, M., & Mizumoto, T. (2016). FKC Corpus: A Japanese Corpus from new opinion survey service. In Proceedings of the novel incentives for collecting data and annotation from people: Types, implementation, tasking requirements, workflow and results (pp. 11\u201318)."},{"issue":"1","key":"5045_CR45","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1007\/s10796-018-9849-4","volume":"22","author":"K Nam","year":"2020","unstructured":"Nam, K., Baker, J., Ahmad, N., & Goo, J. (2020). Dissatisfaction, disconfirmation, and distrust: An empirical examination of value co-destruction through negative electronic word-of-mouth (eWOM). Information Systems Frontiers, 22(1), 113\u2013130. https:\/\/doi.org\/10.1007\/s10796-018-9849-4","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"5045_CR46","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1177\/1094670515576315","volume":"18","author":"AL Ostrom","year":"2015","unstructured":"Ostrom, A. L., Parasuraman, A., Bowen, D. E., Patr\u00edcio, L., & Voss, C. A. (2015). Service research priorities in a rapidly changing context. Journal of Service Research, 18(2), 127\u2013159. https:\/\/doi.org\/10.1177\/1094670515576315","journal-title":"Journal of Service Research"},{"issue":"1","key":"5045_CR47","doi-asserted-by":"publisher","first-page":"361","DOI":"10.1007\/s10479-017-2493-4","volume":"270","author":"A Oztekin","year":"2018","unstructured":"Oztekin, A. (2018). Creating a marketing strategy in healthcare industry: A holistic data analytic approach. Annals of Operations Research, 270(1), 361\u2013382. https:\/\/doi.org\/10.1007\/s10479-017-2493-4","journal-title":"Annals of Operations Research"},{"key":"5045_CR48","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2020.102093","volume":"52","author":"B Pathak","year":"2020","unstructured":"Pathak, B., Ashok, M., & Tan, Y. L. (2020). Value co-destruction: Exploring the role of actors\u2019 opportunism in the B2B context. International Journal of Information Management, 52, 102093. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2020.102093","journal-title":"International Journal of Information Management"},{"issue":"2","key":"5045_CR49","doi-asserted-by":"publisher","first-page":"152","DOI":"10.1108\/JSM-02-2015-0065","volume":"30","author":"L Pl\u00e9","year":"2016","unstructured":"Pl\u00e9, L. (2016). Studying customers\u2019 resource integration by service employees in interactional value co-creation. Journal of Services Marketing, 30(2), 152\u2013164. https:\/\/doi.org\/10.1108\/JSM-02-2015-0065","journal-title":"Journal of Services Marketing"},{"issue":"2","key":"5045_CR50","doi-asserted-by":"publisher","first-page":"162","DOI":"10.1177\/2394964317726451","volume":"3","author":"L Pl\u00e9","year":"2017","unstructured":"Pl\u00e9, L. (2017). Why Do We Need Research on Value Co-destruction? J. Creat. Value., 3(2), 162\u2013169. https:\/\/doi.org\/10.1177\/2394964317726451","journal-title":"J. Creat. Value."},{"issue":"6","key":"5045_CR51","doi-asserted-by":"publisher","first-page":"430","DOI":"10.1108\/08876041011072546","volume":"24","author":"L Pl\u00e9","year":"2010","unstructured":"Pl\u00e9, L., & Chumpitaz C\u00e1ceres, R. (2010). Not always co-creation: Introducing interactional co-destruction of value in service-dominant logic. Journal of Services Marketing, 24(6), 430\u2013437. https:\/\/doi.org\/10.1108\/08876041011072546","journal-title":"Journal of Services Marketing"},{"issue":"4","key":"5045_CR52","doi-asserted-by":"publisher","first-page":"593","DOI":"10.1108\/JOSM-02-2017-0041","volume":"29","author":"OM Pop","year":"2018","unstructured":"Pop, O. M., Leroi-Werelds, S., Roijakkers, N., & Andreassen, T. W. (2018). Institutional types and institutional change in healthcare ecosystems. Journal of Service Management, 29(4), 593\u2013614. https:\/\/doi.org\/10.1108\/JOSM-02-2017-0041","journal-title":"Journal of Service Management"},{"issue":"4","key":"5045_CR53","doi-asserted-by":"publisher","first-page":"533","DOI":"10.1177\/1470593116649792","volume":"16","author":"DD Prior","year":"2016","unstructured":"Prior, D. D., & Marcos-Cuevas, J. (2016). Value co-destruction in interfirm relationships. Marketing Theory, 16(4), 533\u2013552. https:\/\/doi.org\/10.1177\/1470593116649792","journal-title":"Marketing Theory"},{"key":"5045_CR54","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1016\/j.jbusres.2017.06.015","volume":"81","author":"S Quach","year":"2017","unstructured":"Quach, S., & Thaichon, P. (2017). From connoisseur luxury to mass luxury: Value co-creation and co-destruction in the online environment. Journal of Business Research, 81, 163\u2013172. https:\/\/doi.org\/10.1016\/j.jbusres.2017.06.015","journal-title":"Journal of Business Research"},{"key":"5045_CR55","unstructured":"R Core Team (2017). R: A language and environment for statistical computing. Vienna: R Foundation for Statistical Computing. https:\/\/www.R-project.org\/. Accessed 24 Aug 2020"},{"issue":"3","key":"5045_CR56","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1016\/j.ausmj.2014.08.009","volume":"22","author":"N Robertson","year":"2014","unstructured":"Robertson, N., Polonsky, M., & McQuilken, L. (2014). Are my symptoms serious Dr Google? A resource-based typology of value co-destruction in online self-diagnosis. Australasian Marketing Journal, 22(3), 246\u2013256. https:\/\/doi.org\/10.1016\/j.ausmj.2014.08.009","journal-title":"Australasian Marketing Journal"},{"key":"5045_CR57","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-022-04955-2","author":"G Sariyer","year":"2022","unstructured":"Sariyer, G., Ataman, M. G., Mangla, S. K., Kazancoglu, Y., & Dora, M. (2022). Big data analytics and the effects of government restrictions and prohibitions in the COVID-19 pandemic on emergency department sustainable operations. Annals of Operations Research. https:\/\/doi.org\/10.1007\/s10479-022-04955-2","journal-title":"Annals of Operations Research"},{"issue":"2","key":"5045_CR58","doi-asserted-by":"publisher","first-page":"233","DOI":"10.17730\/humo.56.2.x335923511444655","volume":"56","author":"R Scupin","year":"1997","unstructured":"Scupin, R. (1997). The KJ method: A technique for analyzing data derived from Japanese ethnology. Human Organs, 56(2), 233\u2013237. https:\/\/doi.org\/10.17730\/humo.56.2.x335923511444655","journal-title":"Human Organs"},{"issue":"11\/12","key":"5045_CR59","doi-asserted-by":"publisher","first-page":"1889","DOI":"10.1108\/EJM-08-2011-0420","volume":"47","author":"AM Smith","year":"2013","unstructured":"Smith, A. M. (2013). The value co-destruction process: A customer resource perspective. European Journal of Marketing, 47(11\/12), 1889\u20131909. https:\/\/doi.org\/10.1108\/EJM-08-2011-0420","journal-title":"European Journal of Marketing"},{"issue":"4","key":"5045_CR60","doi-asserted-by":"publisher","first-page":"780","DOI":"10.1108\/TR-12-2018-0176","volume":"74","author":"E Sthapit","year":"2019","unstructured":"Sthapit, E., & Bj\u00f6rk, P. (2019). Sources of value co-destruction: Uber customer perspectives. Tourism Review, 74(4), 780\u2013794. https:\/\/doi.org\/10.1108\/TR-12-2018-0176","journal-title":"Tourism Review"},{"issue":"4","key":"5045_CR61","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1177\/1470593116652005","volume":"16","author":"M Vafeas","year":"2016","unstructured":"Vafeas, M., Hughes, T., & Hilton, T. (2016). Antecedents to Value Diminution. Marketing Theory, 16(4), 469\u2013491. https:\/\/doi.org\/10.1177\/1470593116652005","journal-title":"Marketing Theory"},{"issue":"5","key":"5045_CR62","doi-asserted-by":"publisher","first-page":"831","DOI":"10.1108\/JOSM-04-2016-0092","volume":"27","author":"S Van de Walle","year":"2016","unstructured":"Van de Walle, S. (2016). When public services fail: A research agenda on public service failure. Journal of Service Management, 27(5), 831\u2013846. https:\/\/doi.org\/10.1108\/JOSM-04-2016-0092","journal-title":"Journal of Service Management"},{"issue":"3","key":"5045_CR63","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1287\/serv.1120.0019","volume":"4","author":"SL Vargo","year":"2012","unstructured":"Vargo, S. L., & Akaka, M. A. (2012). Value cocreation and service systems (re) formation: A service ecosystems view. Servi. Sci., 4(3), 207\u2013217. https:\/\/doi.org\/10.1287\/serv.1120.0019","journal-title":"Servi. Sci."},{"issue":"2","key":"5045_CR64","doi-asserted-by":"publisher","first-page":"117","DOI":"10.1177\/2394964317732861","volume":"3","author":"SL Vargo","year":"2017","unstructured":"Vargo, S. L., Akaka, M. A., & Vaughan, C. M. (2017). Conceptualizing Value: A Service-ecosystem view. J. Creat Value., 3(2), 117\u2013124. https:\/\/doi.org\/10.1177\/2394964317732861","journal-title":"J. Creat Value."},{"issue":"1","key":"5045_CR65","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1\u201317. https:\/\/doi.org\/10.1509\/jmkg.68.1.1.24036","journal-title":"Journal of Marketing"},{"issue":"1","key":"5045_CR66","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1\u201310. https:\/\/doi.org\/10.1007\/s11747-007-0069-6","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"5045_CR67","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1007\/s11747-015-0456-3","volume":"44","author":"SL Vargo","year":"2016","unstructured":"Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5\u201323. https:\/\/doi.org\/10.1007\/s11747-015-0456-3","journal-title":"Journal of the Academy of Marketing Science"},{"key":"5045_CR68","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-022-04961-4","author":"D Vasdev","year":"2022","unstructured":"Vasdev, D., Gupta, V., Shubham, S., Chaudhary, A., Jain, N., Salimi, M., & Ahmadian, A. (2022). Periapical dental X-ray image classification using deep neural networks. Annals of Operations Research. https:\/\/doi.org\/10.1007\/s10479-022-04961-4","journal-title":"Annals of Operations Research"},{"issue":"1","key":"5045_CR69","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1023\/A:1020767501233","volume":"110","author":"V Verter","year":"2002","unstructured":"Verter, V., & Lapierre, S. D. (2002). Location of preventive health care facilities. Annals of Operations Research, 110(1), 123\u2013132. https:\/\/doi.org\/10.1023\/A:1020767501233","journal-title":"Annals of Operations Research"},{"key":"5045_CR70","unstructured":"World Health Organization. (2022, March 15). Retrieved from July 28, 2022, from https:\/\/www.who.int\/news-room\/fact-sheets\/detail\/oral-health"}],"container-title":["Annals of Operations Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10479-022-05045-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10479-022-05045-z\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10479-022-05045-z.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,12]],"date-time":"2025-05-12T09:09:25Z","timestamp":1747040965000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10479-022-05045-z"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,11,8]]},"references-count":70,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2025,5]]}},"alternative-id":["5045"],"URL":"https:\/\/doi.org\/10.1007\/s10479-022-05045-z","relation":{},"ISSN":["0254-5330","1572-9338"],"issn-type":[{"value":"0254-5330","type":"print"},{"value":"1572-9338","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,11,8]]},"assertion":[{"value":"24 October 2022","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"8 November 2022","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors have no relevant financial or non-financial interests to disclose.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interests"}}]}}