{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,11]],"date-time":"2025-07-11T10:17:29Z","timestamp":1752229049667,"version":"3.40.4"},"reference-count":55,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2013,4,4]],"date-time":"2013-04-04T00:00:00Z","timestamp":1365033600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Lang Resources & Evaluation"],"published-print":{"date-parts":[[2013,12]]},"DOI":"10.1007\/s10579-013-9224-5","type":"journal-article","created":{"date-parts":[[2013,4,3]],"date-time":"2013-04-03T05:55:08Z","timestamp":1364968508000},"page":"1089-1125","source":"Crossref","is-referenced-by-count":15,"title":["Spontaneous speech and opinion detection: mining call-centre transcripts"],"prefix":"10.1007","volume":"47","author":[{"given":"Chlo\u00e9","family":"Clavel","sequence":"first","affiliation":[]},{"given":"Gilles","family":"Adda","sequence":"additional","affiliation":[]},{"given":"Frederik","family":"Cailliau","sequence":"additional","affiliation":[]},{"given":"Martine","family":"Garnier-Rizet","sequence":"additional","affiliation":[]},{"given":"Ariane","family":"Cavet","sequence":"additional","affiliation":[]},{"given":"G\u00e9raldine","family":"Chapuis","sequence":"additional","affiliation":[]},{"given":"Sandrine","family":"Courcinous","sequence":"additional","affiliation":[]},{"given":"Charlotte","family":"Danesi","sequence":"additional","affiliation":[]},{"given":"Anne-Laure","family":"Daquo","sequence":"additional","affiliation":[]},{"given":"Myrtille","family":"Deldossi","sequence":"additional","affiliation":[]},{"given":"Sylvie","family":"Guillemin-Lanne","sequence":"additional","affiliation":[]},{"given":"Marjorie","family":"Seizou","sequence":"additional","affiliation":[]},{"given":"Philippe","family":"Suignard","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2013,4,4]]},"reference":[{"key":"9224_CR1","unstructured":"Adda-Decker, M., & Lamel, L. (2005). Do speech recognizers prefer female speakers? In Proceedings of the 9th international conference on speech communication and technology (Interspeech\u201905) (pp. 2205\u20132208)."},{"key":"9224_CR2","unstructured":"Adda-Decker, M., Habert, B., Barras, C., Adda, G., & Boula De Mareuil, P. (2003). A disfluency study for cleaning spontaneous speech automatic transcripts and improving speech language models. In Proceedings of disfluency in spontaneous speech workshop (pp. 67\u201370), G\u00f6teborg, Sweden."},{"key":"9224_CR3","doi-asserted-by":"crossref","unstructured":"Allauzen, A. (2007). Error detection in confusion network. In Proceedings of the 8th annual conference of the international speech communication association (Interspeech\u2019 07) (pp. 1749\u20131752), Antwerp, Belgium.","DOI":"10.21437\/Interspeech.2007-490"},{"key":"9224_CR52","unstructured":"Appelt D., Hobbs J., Bear J., Israel D., Kameyama M., & Tyson, M. (1993). FASTUS: A finite state processor for information extraction from real-world text. In Proceedings of the international joint conference on artificial intelligence (pp. 1172\u20131178), Chamb\u00e9ry, France."},{"key":"9224_CR4","unstructured":"Barras, C., Geoffrois, E., Wu, Z., & Liberman, M. (2000). Transcriber: Development and use of a tool for assisting speech corpora production. Speech Communication (special issue on speech annotation and corpus tools), 33(1\u20132)."},{"issue":"5","key":"9224_CR5","doi-asserted-by":"crossref","first-page":"1505","DOI":"10.1109\/TASL.2006.878261","volume":"14","author":"C Barras","year":"2006","unstructured":"Barras, C., Zhu, X., Meignier, S., & Gauvain, J.-L. (2006). Multi-stage speaker diarization of broadcast news. IEEE Transactions on Audio, Speech and Language Processing, 14(5), 1505\u20131512.","journal-title":"IEEE Transactions on Audio, Speech and Language Processing"},{"key":"9224_CR6","doi-asserted-by":"crossref","unstructured":"Baumann, T., Bu\u00df, O., Atterer, M., & Schlangen, D. (2009). Evaluating the potential utility of ASR N-best lists for incremental spoken dialogue systems. In Proceedings of interspeech (pp. 1031\u20131034), Brighton.","DOI":"10.21437\/Interspeech.2009-318"},{"key":"9224_CR7","doi-asserted-by":"crossref","unstructured":"Benveniste, E. (1970). L\u2019appareil formel de l\u2019\u00e9nonciation. In Probl\u00e8mes de linguistique g\u00e9n\u00e9rale II (pp. 79\u201388). Gallimard, 1974.","DOI":"10.3406\/lgge.1970.2572"},{"key":"9224_CR8","volume-title":"Le fran\u00e7ais parl\u00e9 : Etudes grammaticales","author":"C Blanche-Benveniste","year":"1990","unstructured":"Blanche-Benveniste, C. (1990). Le fran\u00e7ais parl\u00e9 : Etudes grammaticales. Paris: Didier-Erudition."},{"key":"9224_CR9","unstructured":"Bloom, K., Garg, N., & Argamon, S. (2007). Extracting appraisal expressions. In Proceedings of HLT-NAACL (pp. 308\u2013315)."},{"key":"9224_CR10","unstructured":"Bozzi, L., Suignard, P., & Waast-Richard, C. (2009). Segmentation et classification non supervis\u00e9e de conversations t\u00e9l\u00e9phoniques automatiquement retranscrites. In Proceedings of TALN\u2014Traitement Automatique des Langues Naturelles, Juillet 2009."},{"issue":"4","key":"9224_CR11","first-page":"1","volume":"21","author":"E Brill","year":"1995","unstructured":"Brill, E. (1995). Transformation-based error-driven learning and natural language processing: A case study in part of speech tagging. Computational Linguistics, 21(4), 1\u201337.","journal-title":"Computational Linguistics"},{"issue":"3","key":"9224_CR12","first-page":"131","volume":"51","author":"F Cailliau","year":"2010","unstructured":"Cailliau, F., & Cavet, A. (2010). Analyse des sentiments et transcription automatique: mod\u00e9lisation du d\u00e9roulement de conversations t\u00e9l\u00e9phoniques. Revue Traitement Automatique des Langues, 51(3), 131\u2013154.","journal-title":"Revue Traitement Automatique des Langues."},{"key":"9224_CR13","unstructured":"Cailliau, F., & Giraudel, A. (2008). Enhanced search and navigation on conversational speech. In Proceedings of SIGIR workshop of searching spontaneous conversational speech, Singapour."},{"key":"9224_CR14","volume-title":"Grammaire du sens et de l\u2019expression","author":"P Charaudeau","year":"1992","unstructured":"Charaudeau, P. (1992). Grammaire du sens et de l\u2019expression. Paris: Hachette Education."},{"key":"9224_CR15","unstructured":"Clavel, C., & Richard, G. (2011). Recognition of acoustic emotion. In C. Pelachaud (Ed.), Emotional interaction system, John Wisley."},{"key":"9224_CR16","unstructured":"Dubreil E., Vernier M., Monceaux L., & Daille, B. (2008). Annotating opinion\u2014evaluation of blogs. In Proceedings of the LREC workshop on sentiment analysis: metaphor, ontology and terminology (EMOT-08), Marrakech, 2008."},{"key":"9224_CR17","doi-asserted-by":"crossref","unstructured":"Danesi, C., & Clavel, C. (2010). Impact of spontaneous speech features on business concept detection: A study of call-centre data. In Proceedings of the ACM multimedia workshop on searching spontaneous conversational speech, Firenze, Italy.","DOI":"10.1145\/1878101.1878105"},{"key":"9224_CR18","doi-asserted-by":"crossref","unstructured":"Dave, K., Lawrence, S., & Pennock, D. (2003). Mining the peanut gallery: opinion extraction and semantic classification of product reviews. In Proceedings of the twelfth international world wide web conference (pp. 519\u2013528).","DOI":"10.1145\/775152.775226"},{"key":"9224_CR19","doi-asserted-by":"crossref","unstructured":"Devillers, L., Vaudable, C., & Chastagnol, C. (2010). Real-life emotion-related states detection in call centers: A cross-corpora study. In Proceedings of interspeech (pp. 2350\u20132353), Makhuari, Japan.","DOI":"10.21437\/Interspeech.2010-643"},{"key":"9224_CR20","doi-asserted-by":"crossref","unstructured":"Galliano, S., Gravier, G., & Chaubard, L. (2009). The ESTER2 evaluation campaign for the rich transcription of French radio broadcasts. In Proceedings of interspeech (pp. 2583\u20132586), Brighton.","DOI":"10.21437\/Interspeech.2009-680"},{"key":"9224_CR21","unstructured":"Garnier-Rizet, M., Adda, G., Cailliau, F., Gauvain, J.-L., Guillemin-Lanne, S., & Lamel, L. (2008). CallSurf: Automatic transcription, indexing and structuration of call center conversational speech for knowledge extraction and query by content. In Proceedings of the sixth international language resources and evaluation (LREC) European Language Resources Association (ELRA) (pp. 2623\u20132628), Marrakech, Morocco."},{"key":"9224_CR22","doi-asserted-by":"crossref","unstructured":"Garofolo, J., Auzanne, C., & Voorhees, E. (1999). The TREC spoken document retrieval track: A success story. In Proceedings of text retrieval conference (TREC) (Vol. 8, pp. 16\u201319).","DOI":"10.6028\/NIST.SP.500-246.sdr-overview"},{"key":"9224_CR23","doi-asserted-by":"crossref","unstructured":"Gauvain, J.-L., Lamel, L., & Adda, G. (1998). Partitioning and transcription of broadcast news data. In International conference on speech and language processing (Vol. 4, pp. 1335\u20131338), Sydney, Australia.","DOI":"10.21437\/ICSLP.1998-618"},{"key":"9224_CR24","doi-asserted-by":"crossref","unstructured":"Gauvain, J. L., Lamel, L., Schwenk, H., Adda, G., Chen, L., & Lefevre, F. (2003). Conversational telephone speech recognition. In Proceedings of ICASSP (pp. 212\u2013215), Hong Kong, 2003.","DOI":"10.1109\/ICASSP.2003.1198755"},{"key":"9224_CR25","doi-asserted-by":"crossref","unstructured":"Gillick, L., Ito, Y., & Young, J. (1997). A probabilistic approach to confidence estimation and evaluation. In Proceedings of the IEEE international conference on acoustics, speech, and signal processing (Vol. 2, pp. 879\u2013882), Munich, Germany.","DOI":"10.1109\/ICASSP.1997.596076"},{"key":"9224_CR26","doi-asserted-by":"crossref","unstructured":"Godfrey, J. J., Holliman, E. C. & Mcdaniel, J. (1992). Switchboard: Telephone speech corpus for research and development. In Proceedings of ICASSP (Vol. 1, pp. 517\u2013520), San Francisco.","DOI":"10.1109\/ICASSP.1992.225858"},{"key":"9224_CR27","doi-asserted-by":"crossref","unstructured":"Goldwater, S., Jurafsky, D., & Manning, C. D. (2010). Which words are hard to recognize? Prosodic, lexical, and disfluency factors that increase speech recognition error rates. Speech Communication, 52(3), 181\u2013200.","DOI":"10.1016\/j.specom.2009.10.001"},{"key":"9224_CR28","volume-title":"The CU-HTK Hub5e Transcription System","author":"T Hain","year":"2000","unstructured":"Hain, T., Woodland, P. C., Evermann, G., & Povey, D. (2000). The CU-HTK Hub5e Transcription System. College Park, MD: In Proceedings of NIST Speech Transcription Workshop."},{"key":"9224_CR29","volume-title":"Introduction to functional grammar","author":"M Halliday","year":"1994","unstructured":"Halliday, M. (1994). Introduction to functional grammar (2nd ed.). London: Edward Arnold.","edition":"2"},{"key":"9224_CR30","doi-asserted-by":"crossref","unstructured":"Hardya, H., Bierman, A., Bryce Inouye, R., Mckenzie, A., Strzalkowski, T., Ursu, C., et al. (2006). The Amities system: Data-driven techniques for automated dialogue. Speech Communication (issue Spoken Language Understanding in Conversational Systems), 48(3\u20134), 354\u2013373.","DOI":"10.1016\/j.specom.2005.07.006"},{"key":"9224_CR31","unstructured":"Hazen, T., Burianek, T., Polifroni, J., & Seneff, S. (2000). Recognition confidence scoring for use in speech understanding systems. In Proceedings of the ISCA ASR2000 tutorial and research workshop (pp. 213\u2013220). Paris."},{"key":"9224_CR32","doi-asserted-by":"crossref","unstructured":"Kneser, R., & Ney, H. (1995). Improved backing-off for m-gram language modeling. In Proceedings of the IEEE international conference on acoustics, speech, and signal processing (Vol. 1, p. 181).","DOI":"10.1109\/ICASSP.1995.479394"},{"key":"9224_CR33","unstructured":"Ljolje, A., Hindle, D., Riley, M., & Sproat, R. (2000). The AT&T LVCSR-2000 system. In Proceedings of NIST speech transcription workshop, College Park, MD."},{"key":"9224_CR34","doi-asserted-by":"crossref","DOI":"10.1057\/9780230511910","volume-title":"The language of evaluation, appraisal in English","author":"JR Martin","year":"2005","unstructured":"Martin, J. R., & White, P. R. R. (2005). The language of evaluation, appraisal in English. London, New York: Palgrave Macmillan."},{"key":"9224_CR35","doi-asserted-by":"crossref","unstructured":"Matsoukas, S., Colthurst, T., Kimball, O., Solomonoff, A., Richardson, F., Quillen, C., et al. (2002). The 2001 Byblos English large vocabulary conversational speech recognition system. In Proceedings of ICASSP (Vol. 1, pp. 721\u2013724).","DOI":"10.1109\/ICASSP.2002.1005841"},{"key":"9224_CR36","doi-asserted-by":"crossref","unstructured":"Olsson, J. S., Wintrode, J., & Lee, M. (2007). Fast unconstrained audio search in numerous human languages. In Proceedings of the IEEE international conference on acoustics, speech, and signal processing (Vol. 4, pp. 77\u201380), Honolulu, Hawaii.","DOI":"10.1109\/ICASSP.2007.367167"},{"key":"9224_CR37","unstructured":"Ostendorf, M., (2009). Transcribing human-directed speech for spoken language processing, In Proceedings of interspeech (pp. 21\u201326), Brighton, United Kingdom."},{"key":"9224_CR38","doi-asserted-by":"crossref","unstructured":"Pang, B., & Lee, L. (2008). Opinion mining and sentiment analysis. In Foundation and trends in information retrieval (Vol. 2(1\u20132), pp. 1\u2013135). Hanover, USA: Now Publishers Inc.","DOI":"10.1561\/9781601981516"},{"key":"9224_CR39","doi-asserted-by":"crossref","unstructured":"Pang, B., Lee, L., & Vaithyanathan, S. (2002). Thumbs up?: Sentiment classification using machine learning techniques. In Proceedings of the Acl-02 conference on empirical methods in natural language processing (Vol. 10, pp. 79\u201386), Morristown, NJ.","DOI":"10.3115\/1118693.1118704"},{"key":"9224_CR40","doi-asserted-by":"crossref","unstructured":"Park, Y., Patwardhan, S., Visweswariah, K., & Gates, S. C. (2008). An empirical analysis of word error rate and keyword error rate. In Proceedings of Interspeech (pp. 2070\u20132073).","DOI":"10.21437\/Interspeech.2008-537"},{"key":"9224_CR41","unstructured":"Paumier S. (2002). Manuel d\u2019utilisation d\u2019Unitex, Universit\u00e9 de Marne-la-Vall\u00e9e. http:\/\/www-lipn.univ-paris13.fr\/~rozenknop\/Cours\/MICR_REI\/Seance2\/ManuelUnitex1.2.pdf . Accessed 31 Jan 2012."},{"key":"9224_CR42","unstructured":"Poibeau, T. (2002). Extraction d\u2019information \u00e0 base de connaissances hybrides, PhD Thesis, Universit\u00e9 Paris-Nord, March 2002."},{"key":"9224_CR43","volume-title":"A comprehensive grammar of the English language","author":"R Quirk","year":"1985","unstructured":"Quirk, R., Greenbaum, S., Leech, G., & Svartvik, J. (1985). A comprehensive grammar of the English language. Harlow: Longman."},{"key":"9224_CR44","doi-asserted-by":"crossref","unstructured":"Riloff, E., & Wiebe, J. (2003). Learning extraction patterns for subjective expressions. In Proceedings of the conference on empirical methods in natural language processing\u2014theoretical issues in natural language processing. association for computational linguistics (Vol. 10, pp. 105\u2013112), Morristown, NJ.","DOI":"10.3115\/1119355.1119369"},{"key":"9224_CR45","unstructured":"Shriberg, E. (1994). Preliminaries to a theory of speech disfluencies. PhD Thesis, University of Berkeley, California."},{"key":"9224_CR46","volume-title":"Dictionnaires \u00e9lectroniques et analyse automatique de textes: le syst\u00e8me INTEX","author":"M Silberztein","year":"1994","unstructured":"Silberztein, M. (1994). Dictionnaires \u00e9lectroniques et analyse automatique de textes: le syst\u00e8me INTEX. Paris: Masson."},{"key":"9224_CR47","unstructured":"Stolcke, A., Bratt, H., Butzberger, J., Franco, H., Rao Gadde, V. R., Plauche, M., et al. (2000). The SRI March 2000 Hub-5 Conversational speech transcription system. In Proceedings of NIST Speech Transcription Workshop, College Park, MD."},{"issue":"7","key":"9224_CR48","doi-asserted-by":"crossref","first-page":"10760","DOI":"10.1016\/j.eswa.2009.02.063","volume":"36","author":"H Tang","year":"2009","unstructured":"Tang, H., Tan, S., & Cheng, X. (2009). A survey on sentiment detection of reviews. Expert Systems with Applications, 36(7), 10760\u201310773.","journal-title":"Expert Systems with Applications"},{"key":"9224_CR49","doi-asserted-by":"crossref","unstructured":"Ten Bosch, L., & Boves, L. (2004). Survey of spontaneous speech phenomena in a multimodal dialogue system and some implications for ASR. In Proceedings of Interspeech (pp. 1505\u20131508), Korea.","DOI":"10.21437\/Interspeech.2004-568"},{"key":"9224_CR50","unstructured":"Turney, P. D. (2002). Thumbs up or thumbs down?: Semantic orientation applied to unsupervised classification of reviews. In Proceedings of the 40th annual meeting on association for computational linguistics (pp. 417\u2013424), Morristown, NJ."},{"issue":"4","key":"9224_CR51","doi-asserted-by":"crossref","first-page":"315","DOI":"10.1145\/944012.944013","volume":"21","author":"PD Turney","year":"2003","unstructured":"Turney, P. D., & Littman, M. L. (2003). Measuring praise and criticism: Inference of semantic orientation from association. ACM Transactions on Information Systems, 21(4), 315\u2013346.","journal-title":"ACM Transactions on Information Systems"},{"key":"9224_CR53","doi-asserted-by":"crossref","unstructured":"Whitelaw, C., Garg, N., & Argamon, S. (2005). Using appraisal groups for sentiment analysis. In Proceedings of the 14th ACM international conference on information and knowledge management- CIKM (pp. 625\u2013631), Bremen, Germany,.","DOI":"10.1145\/1099554.1099714"},{"key":"9224_CR54","unstructured":"Wiebe, J. (2000). Learning subjective adjectives from corpora. In Proceedings of the seventeenth national conference on artificial intelligence and twelfth conference on innovative applications of artificial intelligence (pp. 735\u2013740)."},{"key":"9224_CR55","unstructured":"Wiebe, J., & Riloff, E. (2005). Creating subjective and objective sentence classifiers from unannotated texts. In Proceedings of the 6th international conference on computational linguistics and intelligent text processing (CICLing-05), invited paper, springer LNC (p. 3406). Berlin: Springer."}],"container-title":["Language Resources and Evaluation"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10579-013-9224-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10579-013-9224-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10579-013-9224-5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,30]],"date-time":"2025-04-30T02:58:33Z","timestamp":1745981913000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10579-013-9224-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,4,4]]},"references-count":55,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2013,12]]}},"alternative-id":["9224"],"URL":"https:\/\/doi.org\/10.1007\/s10579-013-9224-5","relation":{},"ISSN":["1574-020X","1574-0218"],"issn-type":[{"type":"print","value":"1574-020X"},{"type":"electronic","value":"1574-0218"}],"subject":[],"published":{"date-parts":[[2013,4,4]]}}}