{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,15]],"date-time":"2025-07-15T03:14:31Z","timestamp":1752549271385},"reference-count":50,"publisher":"Springer Science and Business Media LLC","issue":"2-3","license":[{"start":{"date-parts":[[2009,1,27]],"date-time":"2009-01-27T00:00:00Z","timestamp":1233014400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Comput Supported Coop Work"],"published-print":{"date-parts":[[2009,6]]},"DOI":"10.1007\/s10606-008-9090-7","type":"journal-article","created":{"date-parts":[[2009,1,26]],"date-time":"2009-01-26T12:52:11Z","timestamp":1232974331000},"page":"129-146","source":"Crossref","is-referenced-by-count":8,"title":["Time, Narratives and Participation Frameworks in Software Troubleshooting"],"prefix":"10.1007","volume":"18","author":[{"given":"Francesca","family":"Alby","sequence":"first","affiliation":[]},{"given":"Cristina","family":"Zucchermaglio","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2009,1,27]]},"reference":[{"issue":"7","key":"9090_CR1","doi-asserted-by":"crossref","first-page":"943","DOI":"10.1177\/0170840606065703","volume":"27","author":"F. Alby","year":"2006","unstructured":"Alby, F. and C. Zucchermaglio (2006): \u2018Afterwards we can understand what went wrong, but now let\u2019s fix it\u2019: How Situated Work Practices Shape Group Decision Making. Organization Studies, vol. 27(7), pp. 943\u2013966. doi: 10.1177\/0170840606065703 .","journal-title":"Organization Studies"},{"issue":"2\u20133","key":"9090_CR2","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1080\/08351810701354714","volume":"40","author":"F. Alby","year":"2007","unstructured":"Alby, F. and C. Zucchermaglio (2007): Embodiment at the Interface: Materialization Practices in Web Design. Research on Language and Social Interaction, vol. 40(2\u20133), pp. 255\u2013277.","journal-title":"Research on Language and Social Interaction"},{"issue":"3","key":"9090_CR3","doi-asserted-by":"crossref","first-page":"494","DOI":"10.1016\/j.pragma.2007.10.008","volume":"40","author":"F. Alby","year":"2008","unstructured":"Alby, F. and C. Zucchermaglio (2008): Collaboration in web design: Sharing knowledge, pursuing usability. Journal of Pragmatics, vol. 40(3), pp. 494\u2013506. doi: 10.1016\/j.pragma.2007.10.008 .","journal-title":"Journal of Pragmatics"},{"issue":"5","key":"9090_CR4","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1109\/64.331489","volume":"9","author":"R. Benjamins","year":"1994","unstructured":"Benjamins, R. and W. Jansweijer (1994): Toward a competence theory of diagnosis. Expert, IEEE, vol. 9(5), pp. 43\u201352see also IEEE Intelligent Systems and Their Applications. doi: 10.1109\/64.331489 .","journal-title":"Expert, IEEE"},{"key":"9090_CR5","unstructured":"Boden, D. (1994): The Business of Talk: Organizations in Action: Polity."},{"key":"9090_CR6","first-page":"214","volume-title":"Social Science, Technical Systems and Cooperative Work","author":"S. B\u00f8dker","year":"1997","unstructured":"B\u00f8dker, S. and E. Christiansen (1997): Scenarios as Springboards in CSCW Design. In G. Bowker, S.L. Star, W. Turner and L. Gasser (eds): Social Science, Technical Systems and Cooperative Work. Mahwah NJ: Erlbaum, pp. 214\u2013234."},{"key":"9090_CR7","unstructured":"Brown, B. (2006): \u2018The next line\u2019: Understanding programmers\u2019 work. TeamEthno-online(2), 25\u201333."},{"key":"9090_CR8","volume-title":"Designing Engineers","author":"L.L. Bucciarelli","year":"1994","unstructured":"Bucciarelli, L.L. (1994): Designing Engineers. Cambridge, MA: MIT."},{"key":"9090_CR9","unstructured":"Buscher, M. (2007): Interaction in motion: Embodied conduct in emergency teamwork. In Mondada L. Online Multimedia Proceedings of the 2nd International Society for Gesture Studies Conference \u2018Interacting Bodies\u2019, 15\u201318 June 2005, Lyon, France. http:\/\/gesture-lyon2005.ens-lsh.fr\/article.php3?id_article=259 ."},{"key":"9090_CR10","first-page":"217","volume-title":"Requirements Engineering: Social and Technical Issues","author":"G. Button","year":"1994","unstructured":"Button, G. and W. Sharrock (1994): Occasioned practises in the work of implementing development methodologies. In M. Jirotka and J. Goguen (eds): Requirements Engineering: Social and Technical Issues. London: Academic, pp. 217\u2013240."},{"key":"9090_CR11","first-page":"231","volume-title":"Situated Order. Studies in the Social Organization of Talk and Embodied Activities","author":"G. Button","year":"1995","unstructured":"Button, G. and W.W. Sharrock (1995): The Mundane Work of Writing and Reading Computer Programs. In G. Psathas and P. ten Have (eds): Situated Order. Studies in the Social Organization of Talk and Embodied Activities. Washington, D.C.: University Press of America, pp. 231\u2013258."},{"issue":"4","key":"9090_CR12","doi-asserted-by":"crossref","first-page":"369","DOI":"10.1007\/BF00136711","volume":"5","author":"G. Button","year":"1996","unstructured":"Button, G. and W. Sharrock (1996): Project work: The organization of collaborative design and development in software engineering. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 5(4), pp. 369\u2013386. doi: 10.1007\/BF00136711 .","journal-title":"Computer Supported Cooperative Work: The Journal of Collaborative Computing"},{"issue":"1","key":"9090_CR13","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1177\/030631298028001003","volume":"28","author":"G. Button","year":"1998","unstructured":"Button, G. and W. Sharrock (1998): The Organizational Accountability of Technological Work. Social Studies of Science, vol. 28(1), p. 73. doi: 10.1177\/030631298028001003 .","journal-title":"Social Studies of Science"},{"issue":"4","key":"9090_CR14","doi-asserted-by":"crossref","first-page":"416","DOI":"10.1287\/mnsc.49.4.416.14419","volume":"49","author":"A. Das","year":"2003","unstructured":"Das, A. (2003): Knowledge and Productivity in Technical Support WorkManagement Science, vol. 49(4), pp. 416\u2013431. doi: 10.1287\/mnsc.49.4.416.14419 .","journal-title":"Management Science"},{"key":"9090_CR15","first-page":"365","volume-title":"Mechanisms of insight","author":"K Dunbar","year":"1995","unstructured":"Dunbar, K (1995): How scientists really reason: Scientific reasoning in real-world laboratories. In R. J. Sternberg and J. Davidson (eds): Mechanisms of insight. Cambridge:MA: MIT, pp. 365\u2013395."},{"key":"9090_CR16","doi-asserted-by":"crossref","unstructured":"Fasulo, A. and C. Zucchermaglio (2008): Narratives in the workplace: Facts, fiction and canonicity. Text and Talk, vol. 28(3).","DOI":"10.1515\/TEXT.2008.017"},{"issue":"3","key":"9090_CR17","doi-asserted-by":"crossref","first-page":"606","DOI":"10.1525\/aa.1994.96.3.02a00100","volume":"96","author":"C. Goodwin","year":"1994","unstructured":"Goodwin, C. (1994): Professional Vision. American Anthropologist, vol. 96(3), pp. 606\u2013633. doi: 10.1525\/aa.1994.96.3.02a00100 .","journal-title":"American Anthropologist"},{"key":"9090_CR18","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1007\/978-3-662-03362-3_6","volume-title":"Discourse, tools, and reasoning: Essays on situated cognition","author":"C. Goodwin","year":"1997","unstructured":"Goodwin, C. (1997): The blackness of black: Color categories as situated practice. In L.B. Resnick, R. S\u00e4lj\u00f6, C. Pontecorvo and B. Burge (eds): Discourse, tools, and reasoning: Essays on situated cognition. Berlin\/Heidelberg\/New York: Springer, pp. 111\u2013140."},{"key":"9090_CR19","first-page":"157","volume-title":"Handbook of Visual Analysis","author":"C Goodwin","year":"2000","unstructured":"Goodwin, C (2000): Practices of Seeing, Visual Analysis: An Ethnomethodological Approach. In T. van Leeuwen and C. Jewitt (eds): Handbook of Visual Analysis. London: Sage, pp. 157\u2013182."},{"issue":"1","key":"9090_CR20","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1177\/0957926507069457","volume":"18","author":"C. Goodwin","year":"2007","unstructured":"Goodwin, C. (2007): Participation, stance and affect in the organization of activities. Discourse & Society, vol. 18(1), p. 53. doi: 10.1177\/0957926507069457 .","journal-title":"Discourse & Society"},{"key":"9090_CR21","first-page":"222","volume-title":"A Companion to Linguistic Anthropology","author":"C. Goodwin","year":"2003","unstructured":"Goodwin, C. and M.H. Goodwin (2003): Participation. In A. Duranti (ed): A Companion to Linguistic Anthropology. Oxford: Basil Blackwell, pp. 222\u2013244."},{"key":"9090_CR22","volume-title":"The Machine at Work: Technology, Work, and Organization","author":"K. Grint","year":"1997","unstructured":"Grint, K. and S. Woolgar (1997): The Machine at Work: Technology, Work, and Organization. Cambridge: Polity."},{"issue":"3","key":"9090_CR23","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1023\/A:1021247413718","volume":"11","author":"C. Heath","year":"2002","unstructured":"Heath, C., M.S. Svensson, J. Hindmarsh, P. Luff and D. vom Lehn (2002): Configuring Awareness. Computer Supported Cooperative Work, vol. 11(3), pp. 317\u2013347CSCW. doi: 10.1023\/A:1021247413718 .","journal-title":"Configuring Awareness. Computer Supported Cooperative Work"},{"key":"9090_CR24","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1017\/CBO9780511625510.003","volume-title":"Understanding Practice: Perspectives on Activity and Context","author":"E. Hutchins","year":"1993","unstructured":"Hutchins, E. (1993): Learning to navigate. In S. Chaiklin and J. Lave (eds): Understanding Practice: Perspectives on Activity and Context. Cambridge: Cambridge University Press, pp. 35\u201363."},{"key":"9090_CR25","first-page":"166","volume-title":"Conversation: An interdisciplinary perspective","author":"G. Jefferson","year":"1989","unstructured":"Jefferson, G. (1989): Preliminary notes on a possible metric which provides for a \u2018standard maximum\u2019 silence of approximately one second in conversation. In D. Roger and P. Bull (eds): Conversation: An interdisciplinary perspective. Clevedon: Multilingual Matters, pp. 166\u2013196."},{"key":"9090_CR26","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780199256044.001.0001","volume-title":"Reassembling the Social: An Introduction to Actor-Network-Theory","author":"B. Latour","year":"2005","unstructured":"Latour, B. (2005): Reassembling the Social: An Introduction to Actor-Network-Theory. New York: Oxford University Press."},{"key":"9090_CR27","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9780511609268","volume-title":"Cognition in practice","author":"J. Lave","year":"1988","unstructured":"Lave, J. (1988): Cognition in practice. New York: Cambridge University Press."},{"issue":"6","key":"9090_CR28","doi-asserted-by":"crossref","first-page":"772","DOI":"10.1177\/0002764294037006005","volume":"37","author":"N. Lee","year":"1994","unstructured":"Lee, N. and S. Brown (1994): Otherness and the Actor Network: The Undiscovered Continent. The American Behavioral Scientist, vol. 37(6), p. 772. doi: 10.1177\/0002764294037006005 .","journal-title":"The American Behavioral Scientist"},{"issue":"5","key":"9090_CR29","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1002\/bdm.381","volume":"14","author":"R. Lipshitz","year":"2001","unstructured":"Lipshitz, R., G. Klein, J. Orasanu and E. Salas (2001): Focus article: Taking stock of naturalistic decision making. Journal of Behavioral Decision Making, vol. 14(5), pp. 331\u2013352. doi: 10.1002\/bdm.381 .","journal-title":"Journal of Behavioral Decision Making"},{"issue":"7","key":"9090_CR30","doi-asserted-by":"crossref","first-page":"917","DOI":"10.1177\/0170840606065711","volume":"27","author":"R. Lipshitz","year":"2006","unstructured":"Lipshitz, R., G. Klein and J.S. Carroll (2006): ntroduction to the Special Issue. Naturalistic Decision Making and Organizational Decision Making: Exploring the Intersections. Organization Studies, vol. 27(7), p. 917. doi: 10.1177\/0170840606065711 .","journal-title":"Organization Studies"},{"key":"9090_CR31","volume-title":"Art and Artifact in Laboratory Science: A Study of Shop Work and Shop Talk in a Research Laboratory","author":"M. Lynch","year":"1985","unstructured":"Lynch, M. (1985): Art and Artifact in Laboratory Science: A Study of Shop Work and Shop Talk in a Research Laboratory. London: Paul."},{"issue":"1","key":"9090_CR32","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1023\/B:COSU.0000014873.27735.10","volume":"13","author":"A. Mackenzie","year":"2004","unstructured":"Mackenzie, A. and S. Monk (2004): From Cards to Code: How Extreme Programming Re-Embodies Programming as a Collective Practice. Computer Supported Cooperative Work, vol. 13(1), pp. 91\u2013117CSCW. doi: 10.1023\/B:COSU.0000014873.27735.10.","journal-title":"Computer Supported Cooperative Work"},{"issue":"1","key":"9090_CR33","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1287\/orsc.2.1.71","volume":"2","author":"J.G. March","year":"1991","unstructured":"March, J.G. (1991): Exploration and exploitation in organizational learning. Organization Science, vol. 2(1), pp. 71\u201387.","journal-title":"Organization Science"},{"key":"9090_CR34","first-page":"3","volume":"2","author":"D. Martin","year":"2006","unstructured":"Martin, D. and J. Rooksby (2006): Knowledge and Reasoning About Code in a Large Code Base. TeamEthno-online, vol. 2, pp. 3\u201312.","journal-title":"TeamEthno-online"},{"key":"9090_CR35","doi-asserted-by":"crossref","unstructured":"Martin, D., J. Rooksby and M. Rouncefield (2007): Users as contextual features of software product development and testing. Proceedings of the 2007 international ACM conference on Conference on supporting group work, 301\u2013310.","DOI":"10.1145\/1316624.1316670"},{"issue":"4","key":"9090_CR36","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1207\/s15327884mca1104_3","volume":"11","author":"K.M. Murphy","year":"2004","unstructured":"Murphy, K.M. (2004): Imagination as Joint Activity: The Case of Architectural Interaction. Mind, Culture, and Activity, vol. 11(4), pp. 267\u2013278. doi: 10.1207\/s15327884mca1104_3 .","journal-title":"Mind, Culture, and Activity"},{"key":"9090_CR37","doi-asserted-by":"crossref","unstructured":"Ochs, E., P. Gonzales and S. Jacoby (1996): \u201cWhen I come down I\u2019m in the domain state\u201d: Grammar and graphic representation in the interpretive activity of physicists. Interaction and grammar, 328\u2013369.","DOI":"10.1017\/CBO9780511620874.007"},{"key":"9090_CR38","unstructured":"Orr, J.E. (1996): Talking about Machines: An Ethnography of a Modern Job: Cornell University Press."},{"issue":"9","key":"9090_CR39","first-page":"13","volume":"16","author":"L.B. Resnick","year":"1987","unstructured":"Resnick, L.B. (1987): Learning in School and out. Educational Researcher, vol. 16(9), pp. 13\u201354.","journal-title":"Educational Researcher"},{"key":"9090_CR40","first-page":"23","volume":"1","author":"A. Sattar","year":"1990","unstructured":"Sattar, A. and R. Goebel (1990): On the efficiency of logic-based diagnosis. Proceedings of the third international conference on Industrial and engineering applications of artificial intelligence and expert systems, vol. 1, pp. 23\u201331.","journal-title":"Proceedings of the third international conference on Industrial and engineering applications of artificial intelligence and expert systems"},{"key":"9090_CR41","first-page":"13","volume-title":"Practical intelligence: Nature and origins of competence in the everyday world","author":"S. Scribner","year":"1986","unstructured":"Scribner, S. (1986): Thinking in action: Some characteristics of practical thought. In R.J. Stemberg and W. Wagner (eds): Practical intelligence: Nature and origins of competence in the everyday world. New York: Cambridge University Press, pp. 13\u201330."},{"issue":"4","key":"9090_CR42","doi-asserted-by":"crossref","first-page":"353","DOI":"10.1023\/B:EMSE.0000039884.79385.54","volume":"9","author":"H. Sharp","year":"2004","unstructured":"Sharp, H. and H. Robinson (2004): An Ethnographic Study of XP Practice. Empirical Software Engineering, vol. 9(4), pp. 353\u2013375. doi: 10.1023\/B:EMSE.0000039884.79385.54 .","journal-title":"Empirical Software Engineering"},{"issue":"1","key":"9090_CR43","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1016\/0142-694X(94)90036-1","volume":"15","author":"W. Sharrock","year":"1994","unstructured":"Sharrock, W. and B. Anderson (1994): The User as a Scenic Feature of Design Space. Design Studies, vol. 15(1), pp. 5\u201318. doi: 10.1016\/0142-694X(94)90036-1 .","journal-title":"Design Studies"},{"key":"9090_CR44","first-page":"79","volume-title":"Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide","author":"W. Sharrock","year":"1997","unstructured":"Sharrock, W. and G. Button (1997): Engineering Investigations: Practical Sociological Reasoning in the Work of Engineers. In G. Bowker, S.L. Star, W. Turner and L. Gasser (eds): Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide. Hillsdale, NJ: Lawrence Erlbaum, pp. 79\u2013104."},{"key":"9090_CR45","unstructured":"Suchman, L.A. (1987): Plans and Situated Actions: The Problem of Human-Machine Communication: Cambridge University Press."},{"key":"9090_CR46","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1007\/978-3-662-03362-3_3","volume-title":"Discourse, Tools, and Reasoning: Essays on Situated Cognition","author":"L. Suchman","year":"1997","unstructured":"Suchman, L. (1997): Centers of Coordination: A Case and Some Themes. In L.B. Resnick, R. Saljo, C. Pontecorvo and B. Burge (eds): Discourse, Tools, and Reasoning: Essays on Situated CognitionBerlin: Springer-Verlag, pp. 41\u201362."},{"issue":"1&2","key":"9090_CR47","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1080\/10749039.2000.9677645","volume":"7","author":"L. Suchman","year":"2000","unstructured":"Suchman, L. (2000): Embodied practices of engineering work. Mind, Culture, and Activity, vol. 7(1&2), pp. 4\u201318. doi: 10.1207\/S15327884MCA0701&2_02 .","journal-title":"Mind, Culture, and Activity"},{"key":"9090_CR48","unstructured":"Suchman, L. (2002): Replicants and Irreductions: Affective encounters at the interface. Paper presented at the European Association for the Study of Science and Technology (EASST)."},{"issue":"3","key":"9090_CR49","doi-asserted-by":"crossref","first-page":"392","DOI":"10.1177\/00027649921955335","volume":"43","author":"L. Suchman","year":"1999","unstructured":"Suchman, L., J. Blomberg, J.E. Orr and R. Trigg (1999): Reconstructing Technologies as Social Practice. The American Behavioral Scientist, vol. 43(3), p. 392. doi: 10.1177\/00027649921955335 .","journal-title":"The American Behavioral Scientist"},{"key":"9090_CR50","first-page":"201","volume-title":"Requirements Engineering: Social and Technical Issues","author":"S. Woolgar","year":"1994","unstructured":"Woolgar, S. (1994): Rethinking requirements analysis: some implications of recent research into producer-consumer relationships in IT development. In M. Jirotka and J. Goguen (eds): Requirements Engineering: Social and Technical Issues. London: Academic, pp. 201\u2013216."}],"container-title":["Computer Supported Cooperative Work (CSCW)"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10606-008-9090-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10606-008-9090-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10606-008-9090-7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,9]],"date-time":"2024-03-09T13:06:48Z","timestamp":1709989608000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10606-008-9090-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,1,27]]},"references-count":50,"journal-issue":{"issue":"2-3","published-print":{"date-parts":[[2009,6]]}},"alternative-id":["9090"],"URL":"https:\/\/doi.org\/10.1007\/s10606-008-9090-7","relation":{},"ISSN":["0925-9724","1573-7551"],"issn-type":[{"value":"0925-9724","type":"print"},{"value":"1573-7551","type":"electronic"}],"subject":[],"published":{"date-parts":[[2009,1,27]]}}}