{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,6]],"date-time":"2026-05-06T23:01:08Z","timestamp":1778108468297,"version":"3.51.4"},"reference-count":34,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2013,5,1]],"date-time":"2013-05-01T00:00:00Z","timestamp":1367366400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Electron Commer Res"],"published-print":{"date-parts":[[2013,5]]},"DOI":"10.1007\/s10660-013-9125-0","type":"journal-article","created":{"date-parts":[[2013,5,8]],"date-time":"2013-05-08T16:35:24Z","timestamp":1368030924000},"page":"183-198","source":"Crossref","is-referenced-by-count":60,"title":["Real e-customer behavioural responses to free delivery and free returns"],"prefix":"10.1007","volume":"13","author":[{"given":"Bj\u00f6rn","family":"Lantz","sequence":"first","affiliation":[]},{"given":"Klas","family":"Hjort","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2013,5,9]]},"reference":[{"key":"9125_CR1","doi-asserted-by":"crossref","first-page":"749","DOI":"10.1016\/j.indmarman.2004.12.005","volume":"34","author":"C. W. Autry","year":"2005","unstructured":"Autry, C. W. (2005). Formalization of reverse logistics programs: a strategy for managing liberalized returns. Industrial Marketing Management, 34, 749\u2013757.","journal-title":"Industrial Marketing Management"},{"key":"9125_CR2","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1007\/s10660-010-9072-y","volume":"11","author":"S. Bae","year":"2011","unstructured":"Bae, S., & Lee, T. (2011). Gender differences in consumers\u2019 perception of online consumer reviews. Electronic Commerce Research, 11, 201\u2013224.","journal-title":"Electronic Commerce Research"},{"issue":"9\u201310","key":"9125_CR3","doi-asserted-by":"crossref","first-page":"1058","DOI":"10.1016\/j.jbusres.2008.12.009","volume":"63","author":"C. Bonifield","year":"2010","unstructured":"Bonifield, C., Cole, C., & Schultz, R. L. (2010). Product returns on the Internet: a case of mixed signals? Journal of Business Research, 63(9\u201310), 1058\u20131065.","journal-title":"Journal of Business Research"},{"issue":"2","key":"9125_CR4","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1080\/10864415.2003.11044291","volume":"8","author":"Y. Cao","year":"2003","unstructured":"Cao, Y., Gruca, T. S., & Klemz, B. R. (2003). Internet pricing, price satisfaction, and customer satisfaction. International Journal of Electronic Commerce, 8(2), 31\u201350.","journal-title":"International Journal of Electronic Commerce"},{"key":"9125_CR5","doi-asserted-by":"crossref","first-page":"485","DOI":"10.1007\/s10660-012-9102-z","volume":"12","author":"I.-C. Chen","year":"2012","unstructured":"Chen, I.-C., & Hu, S.-C. (2012). Gender differences in shoppers\u2019 behavioural reactions to ultra-low price tags at online merchants. Electronic Commerce Research, 12, 485\u2013504.","journal-title":"Electronic Commerce Research"},{"issue":"5","key":"9125_CR6","doi-asserted-by":"crossref","first-page":"445","DOI":"10.1016\/S0148-6195(98)00013-7","volume":"50","author":"S. Davis","year":"1998","unstructured":"Davis, S., Hagerty, M., & Gerstner, E. (1998). Return policies and the optimal level of \u201chassle\u201d. Journal of Economics and Business, 50(5), 445\u2013460.","journal-title":"Journal of Economics and Business"},{"key":"9125_CR7","unstructured":"EU. (2011). Better protection for online shoppers. Retrieved 26 Jan 2012 from http:\/\/www.europarl.europa.eu\/en\/pressroom\/content\/20110323IPR16151\/html\/Better-protection-for-online-shoppers ."},{"issue":"7","key":"9125_CR8","doi-asserted-by":"crossref","first-page":"745","DOI":"10.1016\/j.jbusres.2010.07.007","volume":"64","author":"P. Girish","year":"2011","unstructured":"Girish, P. (2011). Impulse buying and variety seeking: similarities and differences. Journal of Business Research, 64(7), 745\u2013748.","journal-title":"Journal of Business Research"},{"key":"9125_CR9","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1007\/s10660-009-9031-7","volume":"9","author":"L. Goel","year":"2009","unstructured":"Goel, L., & Prokopec, S. (2009). If you build it will they come?\u2014an empirical investigation of consumer perceptions and strategy in virtual worlds. Electronic Commerce Research, 9, 115\u2013134.","journal-title":"Electronic Commerce Research"},{"issue":"1","key":"9125_CR10","doi-asserted-by":"crossref","first-page":"127","DOI":"10.2753\/JEC1086-4415120105","volume":"12","author":"S. Gupta","year":"2007","unstructured":"Gupta, S., & Hee-Woong, K. (2007). The moderating effect of transaction experience on the decision calculus in on-line repurchase. International Journal of Electronic Commerce, 12(1), 127\u2013158.","journal-title":"International Journal of Electronic Commerce"},{"issue":"2","key":"9125_CR11","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1016\/j.jretai.2010.02.001","volume":"86","author":"H. Gurnani","year":"2010","unstructured":"Gurnani, H., Sharma, A., & Grewal, D. (2010). Optimal returns policy under demand uncertainty. Journal of Retailing, 86(2), 137\u2013147.","journal-title":"Journal of Retailing"},{"issue":"3","key":"9125_CR12","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1016\/j.jretai.2009.07.002","volume":"85","author":"D. M. Hardesty","year":"2009","unstructured":"Hardesty, D. M., & Bearden, W. O. (2009). Consumer behavior and retailing. Journal of Retailing, 85(3), 239\u2013244.","journal-title":"Journal of Retailing"},{"issue":"9\u201310","key":"9125_CR13","doi-asserted-by":"crossref","first-page":"964","DOI":"10.1016\/j.jbusres.2009.01.019","volume":"63","author":"B. Hern\u00e1ndez","year":"2010","unstructured":"Hern\u00e1ndez, B., Jim\u00e9nez, J., & Mart\u00edn, M. J. (2010). Customer behavior in electronic commerce: the moderating effect of e-purchasing experience. Journal of Business Research, 63(9\u201310), 964\u2013971. doi: 10.1016\/j.jbusres.2009.01.019 .","journal-title":"Journal of Business Research"},{"issue":"4","key":"9125_CR14","doi-asserted-by":"crossref","first-page":"694","DOI":"10.1007\/BF02729830","volume":"4","author":"R. Horton","year":"1976","unstructured":"Horton, R. (1976). The structure of perceived risk: some further progress. Journal of the Academy of Marketing Science, 4(4), 694\u2013706. doi: 10.1007\/bf02729830 .","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"9125_CR15","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1177\/097215091001200109","volume":"12","author":"S. M. Kalla","year":"2011","unstructured":"Kalla, S. M., & Arora, A. P. (2011). Impulse buying. Global Business Review, 12(1), 145\u2013157. doi: 10.1177\/097225091001200109 .","journal-title":"Global Business Review"},{"issue":"2","key":"9125_CR16","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1080\/10864415.2001.11044233","volume":"6","author":"M. Koufaris","year":"2001","unstructured":"Koufaris, M., Kambil, A., & Labarbera, P. A. (2001). Consumer behavior in Web-based commerce: an empirical study. International Journal of Electronic Commerce, 6(2), 115\u2013138.","journal-title":"International Journal of Electronic Commerce"},{"issue":"3","key":"9125_CR17","doi-asserted-by":"crossref","first-page":"298","DOI":"10.1016\/j.jretai.2009.05.002","volume":"85","author":"M. Kukar-Kinney","year":"2009","unstructured":"Kukar-Kinney, M., Ridgway, N. M., & Monroe, K. B. (2009). The relationship between consumers\u2019 tendencies to buy compulsively and their motivations to shop and buy on the Internet. Journal of Retailing, 85(3), 298\u2013307.","journal-title":"Journal of Retailing"},{"key":"9125_CR18","doi-asserted-by":"crossref","first-page":"434","DOI":"10.1016\/j.ejor.2008.04.007","volume":"196","author":"B. Lantz","year":"2009","unstructured":"Lantz, B. (2009). The double marginalization problem of transfer pricing: theory and experiment. European Journal of Operational Research, 196, 434\u2013439.","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"9125_CR19","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/j.jretai.2005.11.005","volume":"82","author":"M. Lewis","year":"2006","unstructured":"Lewis, M. (2006). The effect of shipping fees on customer acquisition, customer retention, and purchase quantities. Journal of Retailing, 82(1), 13\u201323.","journal-title":"Journal of Retailing"},{"issue":"1","key":"9125_CR20","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1287\/mksc.1050.0150","volume":"25","author":"M. Lewis","year":"2006","unstructured":"Lewis, M., Singh, V., & Fay, S. (2006). An empirical study of the impact of nonlinear shipping and handling fees on purchase incidence and expenditure decisions. Marketing Science, 25(1), 51\u201364.","journal-title":"Marketing Science"},{"issue":"1","key":"9125_CR21","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1016\/j.jbusres.2009.10.003","volume":"64","author":"J. Lindsey-Mullikin","year":"2011","unstructured":"Lindsey-Mullikin, J., & Petty, R. D. (2011). Marketing tactics discouraging price search: deception and competition. Journal of Business Research, 64(1), 67\u201373.","journal-title":"Journal of Business Research"},{"key":"9125_CR22","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1007\/s10660-008-9018-9","volume":"8","author":"J. M. L\u00f3pez-Bonilla","year":"2008","unstructured":"L\u00f3pez-Bonilla, J. M., & L\u00f3pez-Bonilla, L. M. (2008). Sensation seeking and e-shoppers. Electronic Commerce Research, 8, 143\u2013154.","journal-title":"Electronic Commerce Research"},{"issue":"1","key":"9125_CR23","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1108\/09600030410515691","volume":"34","author":"S. K. Mukhopadhyay","year":"2004","unstructured":"Mukhopadhyay, S. K., & Setoputro, R. (2004). Reverse logistics in e-business: optimal price and return policy. International Journal of Physical Distribution & Logistics Management, 34(1), 70\u201388.","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"key":"9125_CR24","first-page":"65","volume":"Fall","author":"V. Padmanabhan","year":"1995","unstructured":"Padmanabhan, V., & Png, I. P. L. (1995). Returns policies: make money by making good. Sloan Management Review, Fall, 65\u201372.","journal-title":"Sloan Management Review"},{"issue":"3","key":"9125_CR25","first-page":"84","volume":"51","author":"J. A. Petersen","year":"2010","unstructured":"Petersen, J. A., & Kumar, V. (2010). Can product returns make you money? MIT Sloan Management Review, 51(3), 84\u201389.","journal-title":"MIT Sloan Management Review"},{"issue":"2","key":"9125_CR26","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/1248439","volume":"26","author":"H. Stern","year":"1962","unstructured":"Stern, H. (1962). The significance of impulse buying today. Journal of Marketing, 26(2), 59\u201362.","journal-title":"Journal of Marketing"},{"issue":"4","key":"9125_CR27","doi-asserted-by":"crossref","first-page":"595","DOI":"10.1287\/msom.1080.0240","volume":"11","author":"X. Su","year":"2009","unstructured":"Su, X. (2009). Consumer returns policies and supply chain performance. Manufacturing & Service Operations Management, 11(4), 595\u2013612.","journal-title":"Manufacturing & Service Operations Management"},{"key":"9125_CR28","doi-asserted-by":"crossref","first-page":"181","DOI":"10.1007\/s10660-010-9073-x","volume":"11","author":"F. Ulbrich","year":"2011","unstructured":"Ulbrich, F., Christensen, T., & Stankus, L. (2011). Gender-specific on-line shopping preferences. Electronic Commerce Research, 11, 181\u2013199.","journal-title":"Electronic Commerce Research"},{"key":"9125_CR29","doi-asserted-by":"crossref","unstructured":"Wang, X. (2009). Retail return policy, endowment effect, and consumption propensity: an experimental study. The B.E. Journal of Economic Analysis & Policy, 9(1).","DOI":"10.2202\/1935-1682.2288"},{"issue":"1","key":"9125_CR30","doi-asserted-by":"crossref","first-page":"32","DOI":"10.17705\/1jais.00254","volume":"12","author":"J. D. Wells","year":"2011","unstructured":"Wells, J. D., Parboteeah, V., & Valacich, J. S. (2011). Online impulse buying: understanding the interplay between consumer impulsiveness and website quality. Journal of the Association for Information Systems, 12(1), 32\u201356.","journal-title":"Journal of the Association for Information Systems"},{"key":"9125_CR31","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195068856.001.0001","volume-title":"Nonlinear pricing","author":"R. Wilson","year":"1993","unstructured":"Wilson, R. (1993). Nonlinear pricing. New York: Oxford University Press."},{"issue":"2","key":"9125_CR32","doi-asserted-by":"crossref","first-page":"157","DOI":"10.1509\/jmkr.38.2.157.18847","volume":"38","author":"S. L. Wood","year":"2001","unstructured":"Wood, S. L. (2001). Remote purchase environments: the influence of return policy leniency on two-stage decision processes. Journal of Marketing Research, 38(2), 157\u2013169.","journal-title":"Journal of Marketing Research"},{"key":"9125_CR33","doi-asserted-by":"crossref","unstructured":"Yan, R. (2009). Product categories, returns policy and pricing strategy for e-marketers. Journal of Product & Brand Management, 452\u2013460.","DOI":"10.1108\/10610420910989776"},{"key":"9125_CR34","volume-title":"Exploring marketing research","author":"W. G. Zikmund","year":"2007","unstructured":"Zikmund, W. G., & Babin, B. J. (2007). Exploring marketing research (9th ed.). Mason: Thomson Higher Education.","edition":"9"}],"container-title":["Electronic Commerce Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-013-9125-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10660-013-9125-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-013-9125-0","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,5,10]],"date-time":"2024-05-10T10:39:38Z","timestamp":1715337578000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10660-013-9125-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,5]]},"references-count":34,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2013,5]]}},"alternative-id":["9125"],"URL":"https:\/\/doi.org\/10.1007\/s10660-013-9125-0","relation":{},"ISSN":["1389-5753","1572-9362"],"issn-type":[{"value":"1389-5753","type":"print"},{"value":"1572-9362","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,5]]}}}