{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,14]],"date-time":"2026-05-14T11:46:59Z","timestamp":1778759219690,"version":"3.51.4"},"reference-count":60,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2018,2,28]],"date-time":"2018-02-28T00:00:00Z","timestamp":1519776000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Commer Res"],"published-print":{"date-parts":[[2019,3]]},"DOI":"10.1007\/s10660-018-9294-y","type":"journal-article","created":{"date-parts":[[2018,2,28]],"date-time":"2018-02-28T03:14:16Z","timestamp":1519787656000},"page":"159-187","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":40,"title":["Negative online reviews of popular products: understanding the effects of review proportion and quality on consumers\u2019 attitude and intention to buy"],"prefix":"10.1007","volume":"19","author":[{"given":"Muhammad Rifki","family":"Shihab","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Audry Pragita","family":"Putri","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,2,28]]},"reference":[{"issue":"3","key":"9294_CR1","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1016\/j.elerap.2007.05.004","volume":"7","author":"J Lee","year":"2008","unstructured":"Lee, J., Park, D. H., & Han, I. (2008). The effect of negative online consumer reviews on product attitude: An information processing view. Electronic Commerce Research and Applications,\n                           7(3), 341\u2013352. \n                    https:\/\/doi.org\/10.1016\/j.elerap.2007.05.004\n                    \n                  .","journal-title":"Electronic Commerce Research and Applications"},{"issue":"5","key":"9294_CR2","doi-asserted-by":"publisher","first-page":"90","DOI":"10.1509\/jmkg.73.5.90","volume":"73","author":"M Trusov","year":"2009","unstructured":"Trusov, M., Bucklin, R. E., & Pauwels, K. (2009). Effects of word-of-mouth versus traditional marketing: Findings from an internet social networking site. Journal of Marketing,\n                           73(5), 90\u2013102. \n                    https:\/\/doi.org\/10.1509\/jmkg.73.5.90\n                    \n                  .","journal-title":"Journal of Marketing"},{"issue":"4","key":"9294_CR3","doi-asserted-by":"publisher","first-page":"399","DOI":"10.1016\/j.elerap.2007.12.001","volume":"7","author":"DH Park","year":"2008","unstructured":"Park, D. H., & Kim, S. (2008). The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews. Electronic Commerce Research and Applications,\n                           7(4), 399\u2013410. \n                    https:\/\/doi.org\/10.1016\/j.elerap.2007.12.001\n                    \n                  .","journal-title":"Electronic Commerce Research and Applications"},{"issue":"3","key":"9294_CR4","doi-asserted-by":"publisher","first-page":"226","DOI":"10.1016\/j.jcps.2011.04.002","volume":"21","author":"AE Schlosser","year":"2011","unstructured":"Schlosser, A. E. (2011). Can including pros and cons increase the helpfulness and persuasiveness of online reviews? The interactive effects of ratings and arguments. Journal of Consumer Psychology,\n                           21(3), 226\u2013239. \n                    https:\/\/doi.org\/10.1016\/j.jcps.2011.04.002\n                    \n                  .","journal-title":"Journal of Consumer Psychology"},{"issue":"4","key":"9294_CR5","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1002\/dir.20090","volume":"21","author":"S Sen","year":"2007","unstructured":"Sen, S., & Lerman, D. (2007). Why are you telling me this? An examination into negative consumer reviews on the web. Journal of Interactive Marketing,\n                           21(4), 76\u201394. \n                    https:\/\/doi.org\/10.1002\/dir.20090\n                    \n                  .","journal-title":"Journal of Interactive Marketing"},{"key":"9294_CR6","doi-asserted-by":"publisher","DOI":"10.1002\/dir.10073","author":"T Hennig-Thurau","year":"2004","unstructured":"Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing. \n                    https:\/\/doi.org\/10.1002\/dir.10073\n                    \n                  .","journal-title":"Journal of Interactive Marketing"},{"issue":"5","key":"9294_CR7","doi-asserted-by":"publisher","first-page":"488","DOI":"10.1108\/02634501211231946","volume":"29","author":"YYY Chan","year":"2011","unstructured":"Chan, Y. Y. Y., & Ngai, E. W. T. (2011). Conceptualising electronic word of mouth activity: An input-process-output perspective. Marketing Intelligence & Planning,\n                           29(5), 488\u2013516. \n                    https:\/\/doi.org\/10.1108\/02634501211231946\n                    \n                  .","journal-title":"Marketing Intelligence & Planning"},{"issue":"1","key":"9294_CR8","doi-asserted-by":"publisher","first-page":"461","DOI":"10.1016\/j.dss.2012.06.008","volume":"54","author":"CMK Cheung","year":"2012","unstructured":"Cheung, C. M. K., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision Support Systems,\n                           54(1), 461\u2013470. \n                    https:\/\/doi.org\/10.1016\/j.dss.2012.06.008\n                    \n                  .","journal-title":"Decision Support Systems"},{"issue":"4","key":"9294_CR9","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1086\/208671","volume":"3","author":"RR Dholakia","year":"1977","unstructured":"Dholakia, R. R., & Sternthal, B. (1977). Highly credible sources: Persuasive facilitators or persuasive liabilities? Journal of Consumer Research,\n                           3(4), 223. \n                    https:\/\/doi.org\/10.1086\/208671\n                    \n                  .","journal-title":"Journal of Consumer Research"},{"issue":"March","key":"9294_CR10","doi-asserted-by":"publisher","first-page":"454","DOI":"10.1086\/208570","volume":"17","author":"PM Herr","year":"1991","unstructured":"Herr, P. M., Kardes, F. R., & Kim, J. (1991). Effects of word-of-mouth and on product\u2014An attribute persuasion: Perspective. Journal of Consumer Research,\n                           17(March), 454\u2013462.","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"9294_CR11","doi-asserted-by":"publisher","first-page":"285","DOI":"10.1086\/268454","volume":"42","author":"B Sternthal","year":"1978","unstructured":"Sternthal, B., Phillips, L. W., & Dholakia, R. (1978). The persuasive effect of source credibility: A situational analysis. Public Opinion Quarterly,\n                           42(3), 285\u2013314. \n                    https:\/\/doi.org\/10.1086\/268454\n                    \n                  .","journal-title":"Public Opinion Quarterly"},{"issue":"3","key":"9294_CR12","doi-asserted-by":"publisher","first-page":"477","DOI":"10.1287\/mnsc.1070.0810","volume":"54","author":"Y Chen","year":"2008","unstructured":"Chen, Y., & Xie, J. (2008). Online consumer review: Word-of-mouth as a new element of marketing communication mix. Management Science,\n                           54(3), 477\u2013491. \n                    https:\/\/doi.org\/10.1287\/mnsc.1070.0810\n                    \n                  .","journal-title":"Management Science"},{"issue":"4","key":"9294_CR13","doi-asserted-by":"publisher","first-page":"689","DOI":"10.1037\/0022-3514.52.4.689","volume":"52","author":"JJ Skowronski","year":"1987","unstructured":"Skowronski, J. J., & Carlston, D. E. (1987). Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases. Journal of Personality and Social Psychology,\n                           52(4), 689\u2013699. \n                    https:\/\/doi.org\/10.1037\/0022-3514.52.4.689\n                    \n                  .","journal-title":"Journal of Personality and Social Psychology"},{"issue":"3","key":"9294_CR14","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1080\/1352726042000186634","volume":"10","author":"AA Bailey","year":"2004","unstructured":"Bailey, A. A. (2004). Thiscompanysucks.com: The use of the Internet in negative consumer-to-consumer articulations. Journal of Marketing Communications,\n                           10(3), 169\u2013182. \n                    https:\/\/doi.org\/10.1080\/1352726042000186634\n                    \n                  .","journal-title":"Journal of Marketing Communications"},{"issue":"1","key":"9294_CR15","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1080\/15252019.2008.10722143","volume":"9","author":"L Xia","year":"2008","unstructured":"Xia, L., & Bechwati, N. N. (2008). Word of Mouse: The role of cognitive personalization in online consumer reviews. Journal of Interactive Advertising,\n                           9(1), 3\u201313. \n                    https:\/\/doi.org\/10.1080\/15252019.2008.10722143\n                    \n                  .","journal-title":"Journal of Interactive Advertising"},{"issue":"1","key":"9294_CR16","doi-asserted-by":"publisher","first-page":"182","DOI":"10.1016\/j.chb.2013.10.013","volume":"31","author":"EWK See-To","year":"2014","unstructured":"See-To, E. W. K., & Ho, K. K. W. (2014). Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust\u2014A theoretical analysis. Computers in Human Behavior,\n                           31(1), 182\u2013189. \n                    https:\/\/doi.org\/10.1016\/j.chb.2013.10.013\n                    \n                  .","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"9294_CR17","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1016\/j.jretai.2005.01.006","volume":"81","author":"YC Hsieh","year":"2005","unstructured":"Hsieh, Y. C., Chiu, H. C., & Chiang, M. Y. (2005). Maintaining a committed online customer: A study across search-experience-credence products. Journal of Retailing,\n                           81(1), 75\u201382. \n                    https:\/\/doi.org\/10.1016\/j.jretai.2005.01.006\n                    \n                  .","journal-title":"Journal of Retailing"},{"issue":"3","key":"9294_CR18","doi-asserted-by":"publisher","first-page":"226","DOI":"10.1016\/j.intmar.2013.04.004","volume":"27","author":"FR Jim\u00e9nez","year":"2013","unstructured":"Jim\u00e9nez, F. R., & Mendoza, N. A. (2013). Too popular to ignore: The influence of online reviews on purchase intentions of search and experience products. Journal of Interactive Marketing,\n                           27(3), 226\u2013235. \n                    https:\/\/doi.org\/10.1016\/j.intmar.2013.04.004\n                    \n                  .","journal-title":"Journal of Interactive Marketing"},{"key":"9294_CR19","doi-asserted-by":"publisher","first-page":"258","DOI":"10.1016\/j.chb.2014.02.007","volume":"34","author":"LC Lu","year":"2014","unstructured":"Lu, L. C., Chang, W. P., & Chang, H. H. (2014). Consumer attitudes toward blogger\u2019s sponsored recommendations and purchase intention: The effect of sponsorship type, product type, and brand awareness. Computers in Human Behavior,\n                           34, 258\u2013266. \n                    https:\/\/doi.org\/10.1016\/j.chb.2014.02.007\n                    \n                  .","journal-title":"Computers in Human Behavior"},{"key":"9294_CR20","unstructured":"Mudambi, S. M., & Schuff, D. (2010). What makes a helpful review? A study of customer reviews on Amazon.com. MIS Quarterly, 34(1), 185\u2013200. Retrieved from \n                    http:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=2175066\n                    \n                  ."},{"issue":"4","key":"9294_CR21","doi-asserted-by":"publisher","first-page":"393","DOI":"10.1016\/j.jretai.2007.03.009","volume":"83","author":"D Weathers","year":"2007","unstructured":"Weathers, D., Sharma, S., & Wood, S. L. (2007). Effects of online communication practices on consumer perceptions of performance uncertainty for search and experience goods. Journal of Retailing,\n                           83(4), 393\u2013401. \n                    https:\/\/doi.org\/10.1016\/j.jretai.2007.03.009\n                    \n                  .","journal-title":"Journal of Retailing"},{"key":"9294_CR22","doi-asserted-by":"publisher","unstructured":"Cui, J., Pan, Y., & Wang, L. (2012). Impact of online review on sales: An empirical investigation of experience products with different popularities. In Proceedings\u20142012 international conference on management of e-Commerce and e-Government, ICMeCG 2012 (pp. 48\u201353). \n                    https:\/\/doi.org\/10.1109\/icmecg.2012.31\n                    \n                  .","DOI":"10.1109\/icmecg.2012.31"},{"issue":"11","key":"9294_CR23","doi-asserted-by":"publisher","first-page":"1587","DOI":"10.1287\/mnsc.1030.0199","volume":"50","author":"GE Bolton","year":"2004","unstructured":"Bolton, G. E., Katok, E., & Ockenfels, A. (2004). How effective are electronic reputation mechanisms? An experimental investigation. Management Science,\n                           50(11), 1587\u20131602. \n                    https:\/\/doi.org\/10.1287\/mnsc.1030.0199\n                    \n                  .","journal-title":"Management Science"},{"key":"9294_CR24","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1040.0015","author":"PA Pavlou","year":"2004","unstructured":"Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information Systems Research. \n                    https:\/\/doi.org\/10.1287\/isre.1040.0015\n                    \n                  .","journal-title":"Information Systems Research"},{"issue":"2","key":"9294_CR25","doi-asserted-by":"publisher","first-page":"221","DOI":"10.2307\/2555924","volume":"27","author":"R Caminal","year":"1996","unstructured":"Caminal, R., & Vives, X. (1996). Why market shares matter: An information-based theory. The Rand Journal of Economics,\n                           27(2), 221\u2013239. \n                    https:\/\/doi.org\/10.2307\/2555924\n                    \n                  .","journal-title":"The Rand Journal of Economics"},{"key":"9294_CR26","unstructured":"Chen, P.-Y., Wu, S., & Yoon, J. (2004). The impact of online recommendations and consumer feedback on sales. In Twenty-fifth international conference on information systems (pp. 711\u2013723). Retrieved from \n                    http:\/\/aisel.aisnet.org\/cgi\/viewcontent.cgi?article=1146&context=icis2004\n                    \n                  ."},{"key":"9294_CR27","unstructured":"Zhu, F., & Zhang, X. (2010). Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics. Journal of Marketing, 74(March), 133\u2013148. Retrieved from \n                    http:\/\/journals.ama.org\/doi\/abs\/10.1509\/jmkg.74.2.133\n                    \n                  ."},{"key":"9294_CR28","first-page":"47","volume-title":"Attribution: Perceiving the causes of behavior","author":"DE Kanouse","year":"1972","unstructured":"Kanouse, D. E., & Hanson Jr., R. L. (1972). Negativity in evaluations. In E. E. Jones, D. E. Kanouse, H. H. Kelley, R. E. Nisbett, S. Valins & B. Weiner (Eds.), Attribution: Perceiving the causes of behavior (pp. 47\u201362). Hillsdale: Lawrence Erlbaum Associates, Inc."},{"issue":"2","key":"9294_CR29","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1111\/j.1536-7150.2011.00774.x","volume":"47","author":"D Kahneman","year":"1979","unstructured":"Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica,\n                           47(2), 263\u2013292. \n                    https:\/\/doi.org\/10.1111\/j.1536-7150.2011.00774.x\n                    \n                  .","journal-title":"Econometrica"},{"issue":"6","key":"9294_CR30","doi-asserted-by":"publisher","first-page":"1261","DOI":"10.1016\/j.jbusres.2014.11.006","volume":"68","author":"R Filieri","year":"2015","unstructured":"Filieri, R. (2015). What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM. Journal of Business Research,\n                           68(6), 1261\u20131270. \n                    https:\/\/doi.org\/10.1016\/j.jbusres.2014.11.006\n                    \n                  .","journal-title":"Journal of Business Research"},{"issue":"4","key":"9294_CR31","doi-asserted-by":"publisher","first-page":"125","DOI":"10.2753\/JEC1086-4415110405","volume":"11","author":"D-H Park","year":"2007","unstructured":"Park, D.-H., Lee, J., & Han, I. (2007). The effect of on-line consumer reviews on consumer purchasing intention: The moderating role of involvement. International Journal of Electronic Commerce,\n                           11(4), 125\u2013148. \n                    https:\/\/doi.org\/10.2753\/JEC1086-4415110405\n                    \n                  .","journal-title":"International Journal of Electronic Commerce"},{"issue":"5","key":"9294_CR32","doi-asserted-by":"publisher","first-page":"530","DOI":"10.1287\/mnsc.29.5.530","volume":"29","author":"JE Bailey","year":"1983","unstructured":"Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science,\n                           29(5), 530\u2013545. \n                    https:\/\/doi.org\/10.1287\/mnsc.29.5.530\n                    \n                  .","journal-title":"Management Science"},{"issue":"10","key":"9294_CR33","doi-asserted-by":"publisher","first-page":"785","DOI":"10.1145\/358413.358430","volume":"26","author":"B Ives","year":"1983","unstructured":"Ives, B., Olson, M., & Baroudi, J. (1983). The measurement of user information satisfaction. Communications of the ACM,\n                           26(10), 785\u2013793. \n                    https:\/\/doi.org\/10.1145\/358413.358430\n                    \n                  .","journal-title":"Communications of the ACM"},{"issue":"4","key":"9294_CR34","doi-asserted-by":"publisher","first-page":"5","DOI":"10.2307\/40398176","volume":"12","author":"RYW Wang","year":"1996","unstructured":"Wang, R. Y. W., & Strong, D. M. (1996). Beyond accuracy: What data quality means to data consumers. Source Journal of Management Information Systems,\n                           12(4), 5\u201333. \n                    https:\/\/doi.org\/10.2307\/40398176\n                    \n                  .","journal-title":"Source Journal of Management Information Systems"},{"issue":"3","key":"9294_CR35","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1108\/10662240810883290","volume":"18","author":"CMK Cheung","year":"2008","unstructured":"Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research,\n                           18(3), 229\u2013247. \n                    https:\/\/doi.org\/10.1108\/10662240810883290\n                    \n                  .","journal-title":"Internet Research"},{"issue":"2","key":"9294_CR36","doi-asserted-by":"publisher","first-page":"135","DOI":"10.2307\/2488919","volume":"10","author":"RE Petty","year":"1983","unstructured":"Petty, R. E., Cacioppo, J. T., & Schumann, D. (1983). Central and peripheral routes to advertising effectiveness: The moderating role of involvement. Journal of Consumer Research,\n                           10(2), 135\u2013146. \n                    https:\/\/doi.org\/10.2307\/2488919\n                    \n                  .","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"9294_CR37","doi-asserted-by":"publisher","first-page":"310","DOI":"10.1016\/j.jretai.2010.04.002","volume":"86","author":"RL Benedicktus","year":"2010","unstructured":"Benedicktus, R. L., Brady, M. K., Darke, P. R., & Voorhees, C. M. (2010). Conveying trustworthiness to online consumers: Reactions to consensus, physical store presence, brand familiarity, and generalized suspicion. Journal of Retailing,\n                           86(4), 310\u2013323. \n                    https:\/\/doi.org\/10.1016\/j.jretai.2010.04.002\n                    \n                  .","journal-title":"Journal of Retailing"},{"key":"9294_CR38","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1080.0193","author":"C Forman","year":"2008","unstructured":"Forman, C., Ghose, A., & Wiesenfeld, B. (2008). Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets. Information Systems Research. \n                    https:\/\/doi.org\/10.1287\/isre.1080.0193\n                    \n                  .","journal-title":"Information Systems Research"},{"issue":"4","key":"9294_CR39","doi-asserted-by":"publisher","first-page":"598","DOI":"10.1016\/j.jretai.2011.05.002","volume":"87","author":"Y Pan","year":"2011","unstructured":"Pan, Y., & Zhang, J. Q. (2011). Born unequal: A study of the helpfulness of user-generated product reviews. Journal of Retailing,\n                           87(4), 598\u2013612. \n                    https:\/\/doi.org\/10.1016\/j.jretai.2011.05.002\n                    \n                  .","journal-title":"Journal of Retailing"},{"key":"9294_CR40","unstructured":"Maryanchyk, I. (2008). Are ratings informative signals? The analysis of the netflix data. NET Institute working paper no. 08-22, (October), pp. 1\u201340. Retrieved from \n                    http:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=1286307\n                    \n                  ."},{"issue":"1","key":"9294_CR41","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1086\/339923","volume":"29","author":"WS DeSarbo","year":"2002","unstructured":"DeSarbo, W. S., Kim, J., Choi, S. C., & Spaulding, M. (2002). A gravity-based multidimensional scaling model for deriving spatial structures underlying consumer preference\/choice judgments. Journal of Consumer Research,\n                           29(1), 91\u2013100. \n                    https:\/\/doi.org\/10.1086\/339923\n                    \n                  .","journal-title":"Journal of Consumer Research"},{"issue":"2","key":"9294_CR42","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1509\/jmkg.73.2.55","volume":"73","author":"P Huang","year":"2009","unstructured":"Huang, P., Lurie, N. H., & Mitra, S. (2009). Searching for experience on the Web: An empirical examination of consumer behavior for search and experience goods. Journal of Marketing,\n                           73(2), 55\u201369. \n                    https:\/\/doi.org\/10.1509\/jmkg.73.2.55\n                    \n                  .","journal-title":"Journal of Marketing"},{"issue":"2","key":"9294_CR43","doi-asserted-by":"publisher","first-page":"130","DOI":"10.2307\/3151660","volume":"23","author":"SB MacKenzie","year":"1986","unstructured":"MacKenzie, S. B., Lutz, R. J., & Belch, G. E. (1986). The role of attitude toward the ad as a mediator of advertising effectiveness: A test of competing explanations. Journal of Marketing Research,\n                           23(2), 130\u2013143. \n                    https:\/\/doi.org\/10.2307\/3151660\n                    \n                  .","journal-title":"Journal of Marketing Research"},{"key":"9294_CR44","doi-asserted-by":"publisher","DOI":"10.2307\/2065853","volume-title":"Belief, attitude, intention and behaviour: An introduction to theory and research","author":"M Fishbein","year":"1975","unstructured":"Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behaviour: An introduction to theory and research (Vol. 480). Reading, MA: Addison Wesley. \n                    https:\/\/doi.org\/10.2307\/2065853\n                    \n                  ."},{"issue":"9","key":"9294_CR45","doi-asserted-by":"publisher","first-page":"929","DOI":"10.1108\/00070700810900620","volume":"110","author":"T De Magistris","year":"2008","unstructured":"De Magistris, T., & Gracia, A. (2008). The decision to buy organic food products in Southern Italy. British Food Journal,\n                           110(9), 929\u2013947. \n                    https:\/\/doi.org\/10.1108\/00070700810900620\n                    \n                  .","journal-title":"British Food Journal"},{"issue":"2","key":"9294_CR46","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1080\/10641734.2004.10505164","volume":"26","author":"N Spears","year":"2004","unstructured":"Spears, N., & Singh, S. N. (2004). Measuring attitude toward the brand and purchase intentions. Journal of Current Issues & Research in Advertising,\n                           26(2), 53\u201366. \n                    https:\/\/doi.org\/10.1080\/10641734.2004.10505164\n                    \n                  .","journal-title":"Journal of Current Issues & Research in Advertising"},{"issue":"1","key":"9294_CR47","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1016\/j.ausmj.2010.11.001","volume":"19","author":"PCS Wu","year":"2011","unstructured":"Wu, P. C. S., Yeh, G. Y. Y., & Hsiao, C. R. (2011). The effect of store image and service quality on brand image and purchase intention for private label brands. Australasian Marketing Journal,\n                           19(1), 30\u201339. \n                    https:\/\/doi.org\/10.1016\/j.ausmj.2010.11.001\n                    \n                  .","journal-title":"Australasian Marketing Journal"},{"issue":"1","key":"9294_CR48","doi-asserted-by":"publisher","first-page":"51","DOI":"10.2307\/30036519","volume":"27","author":"D Gefen","year":"2003","unstructured":"Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly,\n                           27(1), 51\u201390.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9294_CR49","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1287\/isre.1080.0188","volume":"20","author":"DJ Kim","year":"2009","unstructured":"Kim, D. J., Ferrin, D. L., & Raghav Rao, H. (2009). Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration. Information Systems Research,\n                           20(2), 237\u2013257. \n                    https:\/\/doi.org\/10.1287\/isre.1080.0188\n                    \n                  .","journal-title":"Information Systems Research"},{"issue":"3","key":"9294_CR50","doi-asserted-by":"publisher","first-page":"491","DOI":"10.2307\/20650306","volume":"33","author":"CL Sia","year":"2009","unstructured":"Sia, C. L., Lim, K. H., Leung, K., Lee, M. K. O., Huang, W. W., & Benbasat, I. (2009). Web strategies to promote internet shopping: Is cultural-customization needed? MIS Quarterly,\n                           33(3), 491\u2013512.","journal-title":"MIS Quarterly"},{"key":"9294_CR51","unstructured":"Freedman, L. (2008). Merchant and customer perspectives on customer reviews and user-generated content. \n                    http:\/\/www.powerreviews.com\/socialshopping\/solutions\/whitepaper\/2008\\_WhitePaper\\_0204\\_4.pdf\n                    \n                  ."},{"key":"9294_CR52","unstructured":"Goh, Y. S. (2010). The influence of product-brand fit and product-category fit on product attitude and purchase intention: The role of brand strength and processing fluency. ProQuest dissertations and theses. Retrieved from \n                    http:\/\/search.proquest.com\/docview\/768026318?accountid=51189\n                    \n                  ."},{"issue":"3","key":"9294_CR53","doi-asserted-by":"publisher","first-page":"473","DOI":"10.2501\/S0265048709200709","volume":"28","author":"M Lee","year":"2009","unstructured":"Lee, M., & Youn, S. (2009). Electronic word of mouth (eWOM). International Journal of Advertising,\n                           28(3), 473\u2013499. \n                    https:\/\/doi.org\/10.2501\/S0265048709200709\n                    \n                  .","journal-title":"International Journal of Advertising"},{"key":"9294_CR54","doi-asserted-by":"publisher","DOI":"10.1037\/018882","volume-title":"Psychometric theory","author":"J Nunnally","year":"1978","unstructured":"Nunnally, J. (1978). Psychometric theory. New York: McGraw-Hill. \n                    https:\/\/doi.org\/10.1037\/018882\n                    \n                  ."},{"issue":"1","key":"9294_CR55","doi-asserted-by":"publisher","first-page":"64","DOI":"10.2307\/3150876","volume":"16","author":"GA Churchill","year":"1979","unstructured":"Churchill, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research,\n                           16(1), 64. \n                    https:\/\/doi.org\/10.2307\/3150876\n                    \n                  .","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"9294_CR56","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1037\/0021-9010.78.1.98","volume":"78","author":"JM Cortina","year":"1993","unstructured":"Cortina, J. M. (1993). What is coefficient alpha? An examination of theory and applications. Journal of Applied Psychology,\n                           78(1), 98\u2013104. \n                    https:\/\/doi.org\/10.1037\/0021-9010.78.1.98\n                    \n                  .","journal-title":"Journal of Applied Psychology"},{"key":"9294_CR57","unstructured":"Gefen, D., & Straub, D. W. (2005). A practical guide to factorial validity using PLS-GRAPH:tutorial and annotated example. Communications of the Association for Information Systems, 16(5), 20. Retrieved from file:\/\/\/F:\/Mendeley\/2005\/Gefen\/Gefen-2005-PLS-GRAPHTUTORIALANDANNOTATEDEXAMPLE.pdf."},{"key":"9294_CR58","doi-asserted-by":"publisher","DOI":"10.1016\/j.lrp.2013.01.002","author":"JFJ Hair","year":"2014","unstructured":"Hair, J. F. J., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Long Range Planning. \n                    https:\/\/doi.org\/10.1016\/j.lrp.2013.01.002\n                    \n                  .","journal-title":"Long Range Planning"},{"issue":"1","key":"9294_CR59","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/s11747-014-0403-8","volume":"43","author":"J Henseler","year":"2014","unstructured":"Henseler, J., Ringle, C. M., & Sarstedt, M. (2014). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science,\n                           43(1), 115\u2013135. \n                    https:\/\/doi.org\/10.1007\/s11747-014-0403-8\n                    \n                  .","journal-title":"Journal of the Academy of Marketing Science"},{"key":"9294_CR60","doi-asserted-by":"crossref","unstructured":"Zhu, L., Zhang, W., & Zhu., Y. (2012). Research on the influence of online reviews on internet consumer purchasing decision. In 2012 international conference on management of e-Commerce and e-Government (ICMeCG) (pp. 38\u201341). IEEE.","DOI":"10.1109\/ICMeCG.2012.97"}],"container-title":["Electronic Commerce Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10660-018-9294-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-018-9294-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-018-9294-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,4,27]],"date-time":"2019-04-27T02:07:36Z","timestamp":1556330856000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10660-018-9294-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,2,28]]},"references-count":60,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2019,3]]}},"alternative-id":["9294"],"URL":"https:\/\/doi.org\/10.1007\/s10660-018-9294-y","relation":{},"ISSN":["1389-5753","1572-9362"],"issn-type":[{"value":"1389-5753","type":"print"},{"value":"1572-9362","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,2,28]]},"assertion":[{"value":"28 February 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Compliance with ethical standards"}},{"value":"On behalf of all authors, the corresponding author states that there is no conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}