{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,15]],"date-time":"2026-07-15T11:41:19Z","timestamp":1784115679490,"version":"3.55.0"},"reference-count":62,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2021,10,26]],"date-time":"2021-10-26T00:00:00Z","timestamp":1635206400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2021,10,26]],"date-time":"2021-10-26T00:00:00Z","timestamp":1635206400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"funder":[{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["71772177"],"award-info":[{"award-number":["71772177"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["72072177"],"award-info":[{"award-number":["72072177"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Commer Res"],"published-print":{"date-parts":[[2023,9]]},"DOI":"10.1007\/s10660-021-09516-6","type":"journal-article","created":{"date-parts":[[2021,10,26]],"date-time":"2021-10-26T07:02:30Z","timestamp":1635231750000},"page":"1775-1805","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":17,"title":["Should doctors use or avoid medical terms? The influence of medical terms on service quality of E-health"],"prefix":"10.1007","volume":"23","author":[{"given":"Jilong","family":"Zhang","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4871-6318","authenticated-orcid":false,"given":"Jin","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kanliang","family":"Wang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Wei","family":"Yan","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2021,10,26]]},"reference":[{"key":"9516_CR1","doi-asserted-by":"publisher","first-page":"104216","DOI":"10.1016\/j.ijmedinf.2020.104216","volume":"141","author":"B Abedin","year":"2020","unstructured":"Abedin, B., Milne, D., & Erfani, E. (2020). Attraction, selection, and attrition in online health communities: Initial conversations and their association with subsequent activity levels. International Journal of Medical Informatics, 141, 104216. https:\/\/doi.org\/10.1016\/j.ijmedinf.2020.104216","journal-title":"International Journal of Medical Informatics"},{"key":"9516_CR2","doi-asserted-by":"publisher","first-page":"106","DOI":"10.1016\/j.chb.2018.01.031","volume":"83","author":"S Atanasova","year":"2018","unstructured":"Atanasova, S., Kamin, T., & Petri\u010d, G. (2018). The benefits and challenges of online professional-patient interaction: Comparing views between users and health professional moderators in an online health community. Computers in Human Behavior, 83, 106\u2013118. https:\/\/doi.org\/10.1016\/j.chb.2018.01.031","journal-title":"Computers in Human Behavior"},{"issue":"10","key":"9516_CR3","doi-asserted-by":"publisher","first-page":"1297","DOI":"10.1109\/TKDE.2008.98","volume":"20","author":"S Bao","year":"2008","unstructured":"Bao, S., Li, R., Yu, Y., & Cao, Y. (2008). Competitor mining with the web. IEEE Transactions on Knowledge and Data Engineering, 20(10), 1297\u20131310. https:\/\/doi.org\/10.1109\/TKDE.2008.98","journal-title":"IEEE Transactions on Knowledge and Data Engineering"},{"issue":"sup2","key":"9516_CR4","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1080\/10810730.2010.499985","volume":"15","author":"ND Berkman","year":"2010","unstructured":"Berkman, N. D., Davis, T. C., & McCormack, L. (2010). Health literacy: What is it? Journal of Health Communication, 15(sup2), 9\u201319. https:\/\/doi.org\/10.1080\/10810730.2010.499985","journal-title":"Journal of Health Communication"},{"issue":"1","key":"9516_CR5","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1002\/mar.4220100104","volume":"10","author":"A Biswas","year":"1993","unstructured":"Biswas, A., & Sherrell, D. L. (1993). The influence of product knowledge and brand name on internal price standards and confidence. Psychology & Marketing, 10(1), 31\u201346. https:\/\/doi.org\/10.1002\/mar.4220100104","journal-title":"Psychology & Marketing"},{"key":"9516_CR6","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9781139013567","volume-title":"Regression analysis of count data","author":"AC Cameron","year":"2013","unstructured":"Cameron, A. C., & Trivedi, P. K. (2013). Regression analysis of count data. Cambridge University Press."},{"key":"9516_CR7","doi-asserted-by":"publisher","first-page":"403","DOI":"10.1016\/j.chb.2017.03.060","volume":"73","author":"X Cao","year":"2017","unstructured":"Cao, X., Liu, Y., Zhu, Z., Hu, J., & Chen, X. (2017). Online selection of a physician by patients: Empirical study from elaboration likelihood perspective. Computers in Human Behavior, 73, 403\u2013412. https:\/\/doi.org\/10.1016\/j.chb.2017.03.060","journal-title":"Computers in Human Behavior"},{"key":"9516_CR8","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-020-09438-9","author":"T Cerqueus","year":"2020","unstructured":"Cerqueus, T., Bonnaud, J., Dashkov, O., & Morin, E. (2020). Thesaurus matching in electronic commerce. Electronic Commerce Research. https:\/\/doi.org\/10.1007\/s10660-020-09438-9","journal-title":"Electronic Commerce Research"},{"key":"9516_CR9","doi-asserted-by":"publisher","unstructured":"Chau, M., Li, T. M., Wong, P. W., Xu, J. J., Yip, P. S., & Chen, H. (2020). Finding people with emotional distress in online social media: A design combining machine learning and rule-based classification. MIS Quarterly, 44(2), 933\u2013955. https:\/\/doi.org\/10.25300\/MISQ\/2020\/14110","DOI":"10.25300\/MISQ\/2020\/14110"},{"issue":"1","key":"9516_CR10","doi-asserted-by":"publisher","first-page":"194","DOI":"10.1080\/07421222.2018.1550547","volume":"36","author":"L Chen","year":"2019","unstructured":"Chen, L., Baird, A., & Straub, D. (2019). Fostering participant health knowledge and attitudes: An econometric study of a chronic disease-focused online health community. Journal of Management Information Systems, 36(1), 194\u2013229. https:\/\/doi.org\/10.1080\/07421222.2018.1550547","journal-title":"Journal of Management Information Systems"},{"key":"9516_CR11","doi-asserted-by":"publisher","first-page":"113233","DOI":"10.1016\/j.dss.2019.113233","volume":"130","author":"L Chen","year":"2020","unstructured":"Chen, L., Baird, A., & Straub, D. (2020). A linguistic signaling model of social support exchange in online health communities. Decision Support Systems, 130, 113233. https:\/\/doi.org\/10.1016\/j.dss.2019.113233","journal-title":"Decision Support Systems"},{"issue":"5","key":"9516_CR12","doi-asserted-by":"publisher","first-page":"102253","DOI":"10.1016\/j.ipm.2020.102253","volume":"57","author":"S Chen","year":"2020","unstructured":"Chen, S., Guo, X., Wu, T., & Ju, X. (2020). Exploring the online doctor-patient interaction on patient satisfaction based on text mining and empirical analysis. Information Processing & Management, 57(5), 102253. https:\/\/doi.org\/10.1016\/j.ipm.2020.102253","journal-title":"Information Processing & Management"},{"key":"9516_CR13","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-020-09443-y","author":"W Chen","year":"2020","unstructured":"Chen, W., Chen, J., & Yin, G. (2020). Exploring side effects of ridesharing services in urban china: role of pollution-averting behavior. Electronic Commerce Research. https:\/\/doi.org\/10.1007\/s10660-020-09443-y","journal-title":"Electronic Commerce Research"},{"issue":"1","key":"9516_CR14","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1162\/003465302317331982","volume":"84","author":"RH Dehejia","year":"2002","unstructured":"Dehejia, R. H., & Wahba, S. (2002). Propensity score-matching methods for nonexperimental causal studies. Review of Economics and statistics, 84(1), 151\u2013161.","journal-title":"Review of Economics and statistics"},{"issue":"3","key":"9516_CR15","doi-asserted-by":"publisher","first-page":"895","DOI":"10.25300\/MISQ\/2018\/14268","volume":"42","author":"S Deng","year":"2018","unstructured":"Deng, S., Huang, Z. J., Sinha, A. P., & Zhao, H. (2018). The interaction between microblog sentiment and stock returns: An empirical examination. MIS Quarterly, 42(3), 895\u2013918. https:\/\/doi.org\/10.25300\/MISQ\/2018\/14268","journal-title":"MIS Quarterly"},{"key":"9516_CR16","doi-asserted-by":"publisher","unstructured":"Huang, K., Chengalur-Smith, I. (2014). A social capital perspective to understand individual contribution of social support in healthcare virtual support communities. In 2014 47th Hawaii international conference on system sciences, pp. 3489\u20133498 https:\/\/doi.org\/10.1109\/HICSS.2014.435.","DOI":"10.1109\/HICSS.2014.435"},{"issue":"1","key":"9516_CR17","doi-asserted-by":"publisher","first-page":"187","DOI":"10.25300\/MISQ\/2014\/38.1.09","volume":"38","author":"W Jabr","year":"2014","unstructured":"Jabr, W., Mookerjee, R., Tan, Y., & Mookerjee, V. S. (2014). Leveraging philanthropic behavior for customer support: The case of user support forums. MIS Quarterly, 38(1), 187\u2013208.","journal-title":"MIS Quarterly"},{"key":"9516_CR18","doi-asserted-by":"publisher","DOI":"10.1007\/978-0-387-77318-6","volume-title":"Applied econometrics with R","author":"C Kleiber","year":"2008","unstructured":"Kleiber, C., & Zeileis, A. (2008). Applied econometrics with R. Springer."},{"issue":"5","key":"9516_CR19","doi-asserted-by":"publisher","first-page":"855","DOI":"10.1542\/peds.42.5.855","volume":"42","author":"BM Korsch","year":"1968","unstructured":"Korsch, B. M., Gozzi, E. K., & Francis, V. (1968). Gaps in doctor-patient communication: I\u2013Doctor-patient interaction and patient satisfaction. Pediatrics, 42(5), 855\u2013871.","journal-title":"Pediatrics"},{"key":"9516_CR20","unstructured":"Le, Q., Mikolov, T. (2014). Distributed representations of sentences and documents. In International conference on machine learning. pp. 1188\u20131196."},{"issue":"3","key":"9516_CR21","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1080\/02642069100000047","volume":"11","author":"U Lehtinen","year":"1991","unstructured":"Lehtinen, U., & Lehtinen, J. R. (1991). Two approaches to service quality dimensions. The Service Industries Journal, 11(3), 287\u2013303. https:\/\/doi.org\/10.1080\/02642069100000047","journal-title":"The Service Industries Journal"},{"issue":"4","key":"9516_CR22","first-page":"99","volume":"65","author":"RC Lewis","year":"1983","unstructured":"Lewis, R. C., & Booms, B. H. (1983). The marketing aspects of service quality. Emerging Perspectives Services Marketing, 65(4), 99\u2013107.","journal-title":"Emerging Perspectives Services Marketing"},{"key":"9516_CR23","unstructured":"Li, X.: The impact of place-of-origin on price premium for agricultural products: Empirical evidence from taobao. com. Electronic Commerce Research pp. 1\u201324 (2020)"},{"key":"9516_CR24","doi-asserted-by":"publisher","first-page":"103951","DOI":"10.1016\/j.ijmedinf.2019.08.011","volume":"130","author":"Y Li","year":"2019","unstructured":"Li, Y., Song, Y., Zhao, W., Guo, X., Ju, X., & Vogel, D. (2019). Exploring the role of online health community information in patients decisions to switch from online to offline medical services. International Journal of Medical Informatics, 130, 103951. https:\/\/doi.org\/10.1016\/j.ijmedinf.2019.08.011","journal-title":"International Journal of Medical Informatics"},{"issue":"2","key":"9516_CR25","doi-asserted-by":"publisher","first-page":"285","DOI":"10.1007\/s10660-018-9308-9","volume":"19","author":"Z Li","year":"2019","unstructured":"Li, Z., Song, Y., & Xu, X. (2019). Incorporating facial attractiveness in photos for online dating recommendation. Electronic Commerce Research, 19(2), 285\u2013310.","journal-title":"Electronic Commerce Research"},{"issue":"6","key":"9516_CR26","doi-asserted-by":"publisher","first-page":"1111","DOI":"10.1016\/j.pec.2019.02.002","volume":"102","author":"A Links","year":"2019","unstructured":"Links, A., Callon, W., Wasserman, C., Walsh, J., Beach, M., & Boss, E. (2019). Surgeon use of medical jargon with parents in the outpatient setting. Patient Education and Counseling, 102(6), 1111\u20131118. https:\/\/doi.org\/10.1016\/j.pec.2019.02.002","journal-title":"Patient Education and Counseling"},{"key":"9516_CR27","doi-asserted-by":"crossref","unstructured":"Liu, F.T., Ting, K.M., Zhou, Z.H. (2008). Isolation forest. In 2008 Eighth IEEE international conference on data mining. pp. 413\u2013422. IEEE.","DOI":"10.1109\/ICDM.2008.17"},{"issue":"8","key":"9516_CR28","doi-asserted-by":"publisher","first-page":"103270","DOI":"10.1016\/j.im.2020.103270","volume":"57","author":"N Liu","year":"2020","unstructured":"Liu, N., Tong, Y., & Chan, H. C. (2020). Dual effects of social support seeking in patient-centric online healthcare communities: A longitudinal study. Information & Management, 57(8), 103270. https:\/\/doi.org\/10.1016\/j.im.2020.103270","journal-title":"Information & Management"},{"key":"9516_CR29","doi-asserted-by":"publisher","first-page":"101398","DOI":"10.1016\/j.tele.2020.101398","volume":"50","author":"S Liu","year":"2020","unstructured":"Liu, S., Xiao, W., Fang, C., Zhang, X., & Lin, J. (2020). Social support, belongingness, and value co-creation behaviors in online health communities. Telematics and Informatics, 50, 101398. https:\/\/doi.org\/10.1016\/j.tele.2020.101398","journal-title":"Telematics and Informatics"},{"issue":"5","key":"9516_CR30","doi-asserted-by":"publisher","first-page":"103233","DOI":"10.1016\/j.im.2019.103233","volume":"57","author":"S Liu","year":"2020","unstructured":"Liu, S., Zhang, M., Gao, B., & Jiang, G. (2020). Physician voice characteristics and patient satisfaction in online health consultation. Information & Management, 57(5), 103233. https:\/\/doi.org\/10.1016\/j.im.2019.103233","journal-title":"Information & Management"},{"issue":"4","key":"9516_CR31","doi-asserted-by":"publisher","first-page":"551","DOI":"10.1080\/10864415.2016.1171977","volume":"20","author":"X Liu","year":"2016","unstructured":"Liu, X., Guo, X., Wu, H., & Wu, T. (2016). The impact of individual and organizational reputation on physicians appointments online. International Journal of Electronic Commerce, 20(4), 551\u2013577. https:\/\/doi.org\/10.1080\/10864415.2016.1171977","journal-title":"International Journal of Electronic Commerce"},{"issue":"5","key":"9516_CR32","doi-asserted-by":"publisher","first-page":"102259","DOI":"10.1016\/j.ipm.2020.102259","volume":"57","author":"Y Liu","year":"2020","unstructured":"Liu, Y., Ren, C., Shi, D., Li, K., & Zhang, X. (2020). Evaluating the social value of online health information for third-party patients: Is uncertainty always bad? Information Processing & Management, 57(5), 102259. https:\/\/doi.org\/10.1016\/j.ipm.2020.102259","journal-title":"Information Processing & Management"},{"issue":"3","key":"9516_CR33","doi-asserted-by":"publisher","first-page":"267","DOI":"10.1331\/JAPhA.2014.13163","volume":"54","author":"MR Locke","year":"2014","unstructured":"Locke, M. R., Shiyanbola, O. O., & Gripentrog, E. (2014). Improving prescription auxiliary labels to increase patient understanding. Journal of the American Pharmacists Association, 54(3), 267\u2013274. https:\/\/doi.org\/10.1331\/JAPhA.2014.13163","journal-title":"Journal of the American Pharmacists Association"},{"issue":"2","key":"9516_CR34","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1080\/13557858.2010.543950","volume":"16","author":"MC Masland","year":"2011","unstructured":"Masland, M. C., Kang, S. H., & Ma, Y. (2011). Association between limited english proficiency and understanding prescription labels among five ethnic groups in california. Ethnicity & Health, 16(2), 125\u2013144. https:\/\/doi.org\/10.1080\/13557858.2010.543950","journal-title":"Ethnicity & Health"},{"issue":"1","key":"9516_CR35","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1016\/j.pec.2005.10.006","volume":"63","author":"M McMullan","year":"2006","unstructured":"McMullan, M. (2006). Patients using the internet to obtain health information: How this affects the patient-health professional relationship. Patient Education and Counseling, 63(1), 24\u201328. https:\/\/doi.org\/10.1016\/j.pec.2005.10.006","journal-title":"Patient Education and Counseling"},{"issue":"1","key":"9516_CR36","doi-asserted-by":"publisher","first-page":"103404","DOI":"10.1016\/j.im.2020.103404","volume":"58","author":"T Mirzaei","year":"2021","unstructured":"Mirzaei, T., & Esmaeilzadeh, P. (2021). Engagement in online health communities: Channel expansion and social exchanges. Information & Management, 58(1), 103404. https:\/\/doi.org\/10.1016\/j.im.2020.103404","journal-title":"Information & Management"},{"issue":"5","key":"9516_CR37","doi-asserted-by":"publisher","first-page":"e16965","DOI":"10.2196\/16965","volume":"22","author":"T Mirzaei","year":"2020","unstructured":"Mirzaei, T., & Kashian, N. (2020). Revisiting effective communication between patients and physicians: Cross-sectional questionnaire study comparing text-based electronic versus face-to-face communication. Journal of Medicle Internet Research, 22(5), e16965. https:\/\/doi.org\/10.2196\/16965","journal-title":"Journal of Medicle Internet Research"},{"issue":"2","key":"9516_CR38","doi-asserted-by":"publisher","first-page":"255","DOI":"10.1007\/s10660-015-9205-4","volume":"17","author":"J Mou","year":"2017","unstructured":"Mou, J., Shin, D. H., & Cohen, J. F. (2017). Trust and risk in consumer acceptance of e-services. Electronic Commerce Research, 17(2), 255\u2013288.","journal-title":"Electronic Commerce Research"},{"issue":"5","key":"9516_CR39","doi-asserted-by":"publisher","first-page":"836","DOI":"10.1016\/j.breast.2013.02.019","volume":"22","author":"R O\u2018Connell","year":"2013","unstructured":"O\u2018Connell, R., Hartridge-Lambert, S., Din, N., St John, E., Hitchins, C., & Johnson, T. (2013). Patients understanding of medical terminology used in the breast clinic. The Breast, 22(5), 836\u2013838. https:\/\/doi.org\/10.1016\/j.breast.2013.02.019","journal-title":"The Breast"},{"issue":"4","key":"9516_CR40","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1177\/002224298504900403","volume":"49","author":"A Parasuraman","year":"1985","unstructured":"Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41\u201350.","journal-title":"Journal of Marketing"},{"issue":"2","key":"9516_CR41","doi-asserted-by":"publisher","first-page":"217","DOI":"10.1007\/s10660-016-9221-z","volume":"16","author":"LG Pee","year":"2016","unstructured":"Pee, L. G. (2016). Customer co-creation in b2c e-commerce: Does it lead to better new products? Electronic Commerce Research, 16(2), 217\u2013243.","journal-title":"Electronic Commerce Research"},{"issue":"5","key":"9516_CR42","doi-asserted-by":"publisher","first-page":"1186","DOI":"10.1002\/pon.3096","volume":"22","author":"AH Pieterse","year":"2013","unstructured":"Pieterse, A. H., Jager, N. A., Smets, E. M., & Henselmans, I. (2013). Lay understanding of common medical terminology in oncology. Psycho-Oncology, 22(5), 1186\u20131191. https:\/\/doi.org\/10.1002\/pon.3096","journal-title":"Psycho-Oncology"},{"issue":"1","key":"9516_CR43","doi-asserted-by":"publisher","first-page":"112","DOI":"10.1016\/j.pec.2016.08.006","volume":"100","author":"L Schnitzler","year":"2017","unstructured":"Schnitzler, L., Smith, S. K., Shepherd, H. L., Shaw, J., Dong, S., Carpenter, D. M., Nguyen, F., & Dhillon, H. M. (2017). Communication during radiation therapy education sessions: The role of medical jargon and emotional support in clarifying patient confusion. Patient Education and Counseling, 100(1), 112\u2013120. https:\/\/doi.org\/10.1016\/j.pec.2016.08.006","journal-title":"Patient Education and Counseling"},{"key":"9516_CR44","first-page":"582","volume":"12","author":"B Sch\u00f6lkopf","year":"2000","unstructured":"Sch\u00f6lkopf, B., Williamson, R. C., Smola, A. J., Shawe-Taylor, J., & Platt, J. C. (2000). Support vector method for novelty detection. Advances in Neural Information Processing Systems, 12, 582\u2013588.","journal-title":"Advances in Neural Information Processing Systems"},{"key":"9516_CR45","doi-asserted-by":"publisher","unstructured":"Shang, Y., Liu, J. (2016). Health literacy: Exploring health knowledge transfer in online healthcare communities. In 2016 49th Hawaii International conference on system sciences (HICSS), pp. 3143\u20133151. https:\/\/doi.org\/10.1109\/HICSS.2016.395.","DOI":"10.1109\/HICSS.2016.395"},{"key":"9516_CR46","volume-title":"Applied multivariate techniques","author":"S Sharma","year":"1996","unstructured":"Sharma, S. (1996). Applied multivariate techniques. Wiley."},{"key":"9516_CR47","doi-asserted-by":"publisher","first-page":"104093","DOI":"10.1016\/j.ijmedinf.2020.104093","volume":"137","author":"M Shim","year":"2020","unstructured":"Shim, M., & Jo, H. S. (2020). What quality factors matter in enhancing the perceived benefits of online health information sites? application of the updated delone and mclean information systems success model. International Journal of Medical Informatics, 137, 104093. https:\/\/doi.org\/10.1016\/j.ijmedinf.2020.104093","journal-title":"International Journal of Medical Informatics"},{"issue":"12","key":"9516_CR48","doi-asserted-by":"publisher","first-page":"1805","DOI":"10.1016\/j.socscimed.2009.09.056","volume":"69","author":"SK Smith","year":"2009","unstructured":"Smith, S. K., Dixon, A., Trevena, L., Nutbeam, D., & McCaffery, K. J. (2009). Exploring patient involvement in healthcare decision making across different education and functional health literacy groups. Social Science & Medicine, 69(12), 1805\u20131812. https:\/\/doi.org\/10.1016\/j.socscimed.2009.09.056","journal-title":"Social Science & Medicine"},{"key":"9516_CR49","doi-asserted-by":"publisher","first-page":"416","DOI":"10.1016\/j.chb.2016.12.068","volume":"70","author":"B Swar","year":"2017","unstructured":"Swar, B., Hameed, T., & Reychav, I. (2017). Information overload, psychological ill-being, and behavioral intention to continue online healthcare information search. Computers in Human Behavior, 70, 416\u2013425. https:\/\/doi.org\/10.1016\/j.chb.2016.12.068","journal-title":"Computers in Human Behavior"},{"key":"9516_CR50","volume-title":"TREC experiment and evaluation in information retrieval","author":"EM Voorhees","year":"2005","unstructured":"Voorhees, E. M., & Harman, D. K. (2005). TREC experiment and evaluation in information retrieval. MIT press."},{"key":"9516_CR51","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1016\/j.ijinfomgt.2019.01.003","volume":"49","author":"H Wu","year":"2019","unstructured":"Wu, H., & Deng, Z. (2019). Knowledge collaboration among physicians in online health communities: A transactive memory perspective. International Journal of Information Management, 49, 13\u201333. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2019.01.003","journal-title":"International Journal of Information Management"},{"issue":"5","key":"9516_CR52","doi-asserted-by":"publisher","first-page":"103230","DOI":"10.1016\/j.im.2019.103230","volume":"57","author":"H Wu","year":"2020","unstructured":"Wu, H., Deng, Z., Wang, B., & Wu, T. (2020). Online service qualities in the multistage process and patients compliments: A transaction cycle perspective. Information & Management, 57(5), 103230. https:\/\/doi.org\/10.1016\/j.im.2019.103230","journal-title":"Information & Management"},{"key":"9516_CR53","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1016\/j.ijmedinf.2017.11.009","volume":"110","author":"H Wu","year":"2018","unstructured":"Wu, H., & Lu, N. (2018). Service provision, pricing, and patient satisfaction in online health communities. International Journal of Medical Informatics, 110, 77\u201389. https:\/\/doi.org\/10.1016\/j.ijmedinf.2017.11.009","journal-title":"International Journal of Medical Informatics"},{"issue":"2","key":"9516_CR54","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1007\/s10660-019-09354-7","volume":"20","author":"H Xia","year":"2020","unstructured":"Xia, H., Yang, Y., Pan, X., Zhang, Z., & An, W. (2020). Sentiment analysis for online reviews using conditional random fields and support vector machines. Electronic Commerce Research, 20(2), 343\u2013360.","journal-title":"Electronic Commerce Research"},{"key":"9516_CR55","doi-asserted-by":"publisher","first-page":"417","DOI":"10.1016\/j.dss.2012.10.047","volume":"57","author":"N Xiao","year":"2014","unstructured":"Xiao, N., Sharman, R., Rao, H., & Upadhyaya, S. (2014). Factors influencing online health information search: An empirical analysis of a national cancer-related survey. Decision Support Systems, 57, 417\u2013427.","journal-title":"Decision Support Systems"},{"issue":"4","key":"9516_CR56","doi-asserted-by":"publisher","first-page":"690","DOI":"10.1287\/isre.2014.0538","volume":"25","author":"L Yan","year":"2014","unstructured":"Yan, L., & Tan, Y. (2014). Feeling blue? go online: An empirical study of social support among patients. Information Systems Research, 25(4), 690\u2013709. https:\/\/doi.org\/10.1287\/isre.2014.0538","journal-title":"Information Systems Research"},{"key":"9516_CR57","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1016\/j.dss.2015.05.006","volume":"78","author":"H Yang","year":"2015","unstructured":"Yang, H., Guo, X., & Wu, T. (2015). Exploring the influence of the online physician service delivery process on patient satisfaction. Decision Support Systems, 78, 113\u2013121. https:\/\/doi.org\/10.1016\/j.dss.2015.05.006","journal-title":"Decision Support Systems"},{"issue":"3","key":"9516_CR58","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1016\/j.elerap.2015.04.001","volume":"14","author":"H Yang","year":"2015","unstructured":"Yang, H., Guo, X., Wu, T., & Ju, X. (2015). Exploring the effects of patient-generated and system-generated information on patients online search, evaluation and decision. Electronic Commerce Research and Applications, 14(3), 192\u2013203. https:\/\/doi.org\/10.1016\/j.elerap.2015.04.001","journal-title":"Electronic Commerce Research and Applications"},{"key":"9516_CR59","doi-asserted-by":"publisher","first-page":"113140","DOI":"10.1016\/j.dss.2019.113140","volume":"127","author":"J Zhang","year":"2019","unstructured":"Zhang, J., Zhang, J., & Zhang, M. (2019). From free to paid: Customer expertise and customer satisfaction on knowledge payment platforms. Decision Support Systems, 127, 113140. https:\/\/doi.org\/10.1016\/j.dss.2019.113140","journal-title":"Decision Support Systems"},{"issue":"2","key":"9516_CR60","doi-asserted-by":"publisher","first-page":"102166","DOI":"10.1016\/j.ipm.2019.102166","volume":"57","author":"X Zhang","year":"2020","unstructured":"Zhang, X., Guo, F., Xu, T., & Li, Y. (2020). What motivates physicians to share free health information on online health platforms? Information Processing & Management, 57(2), 102166. https:\/\/doi.org\/10.1016\/j.ipm.2019.102166","journal-title":"Information Processing & Management"},{"issue":"3","key":"9516_CR61","doi-asserted-by":"publisher","first-page":"336","DOI":"10.1080\/0960085X.2018.1547354","volume":"28","author":"X Zhang","year":"2019","unstructured":"Zhang, X., Guo, X., Hung Lai, K., & Yi, W. (2019). How does online interactional unfairness matter for patient-doctor relationship quality in online health consultation? the contingencies of professional seniority and disease severity. European Journal of Information Systems, 28(3), 336\u2013354.","journal-title":"European Journal of Information Systems"},{"issue":"6","key":"9516_CR62","doi-asserted-by":"publisher","first-page":"102354","DOI":"10.1016\/j.ipm.2020.102354","volume":"57","author":"H Zhao","year":"2020","unstructured":"Zhao, H., Fu, S., & Chen, X. (2020). Promoting users intention to share online health articles on social media: The role of confirmation bias. Information Processing & Management, 57(6), 102354. https:\/\/doi.org\/10.1016\/j.ipm.2020.102354","journal-title":"Information Processing & Management"}],"container-title":["Electronic Commerce Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-021-09516-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10660-021-09516-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-021-09516-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,9]],"date-time":"2025-04-09T09:56:20Z","timestamp":1744192580000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10660-021-09516-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,10,26]]},"references-count":62,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2023,9]]}},"alternative-id":["9516"],"URL":"https:\/\/doi.org\/10.1007\/s10660-021-09516-6","relation":{},"ISSN":["1389-5753","1572-9362"],"issn-type":[{"value":"1389-5753","type":"print"},{"value":"1572-9362","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,10,26]]},"assertion":[{"value":"5 October 2021","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"26 October 2021","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"On behalf of all the authors, the corresponding author states that there is no conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}