{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,22]],"date-time":"2025-12-22T12:50:01Z","timestamp":1766407801501,"version":"3.37.3"},"reference-count":83,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2022,11,2]],"date-time":"2022-11-02T00:00:00Z","timestamp":1667347200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,11,2]],"date-time":"2022-11-02T00:00:00Z","timestamp":1667347200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Commer Res"],"published-print":{"date-parts":[[2024,12]]},"DOI":"10.1007\/s10660-022-09621-0","type":"journal-article","created":{"date-parts":[[2022,11,2]],"date-time":"2022-11-02T07:02:31Z","timestamp":1667372551000},"page":"2519-2546","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Investigation of the factors influencing the online consumer\u2019s choice of a service provider for home improvement"],"prefix":"10.1007","volume":"24","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5912-4206","authenticated-orcid":false,"given":"Amal","family":"Ponathil","sequence":"first","affiliation":[]},{"given":"Aasish","family":"Bhanu","sequence":"additional","affiliation":[]},{"given":"Kalyan","family":"Piratla","sequence":"additional","affiliation":[]},{"given":"Vivek","family":"Sharma","sequence":"additional","affiliation":[]},{"given":"Kapil","family":"Chalil Madathil","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,11,2]]},"reference":[{"issue":"4","key":"9621_CR1","doi-asserted-by":"publisher","first-page":"369","DOI":"10.1006\/jhec.1996.0019","volume":"5","author":"JR Knight","year":"1996","unstructured":"Knight, J. R., & Sirmans, C. F. (1996). Depreciation, Maintenance, and Housing Prices. Journal of housing economics, 5(4), 369\u2013389","journal-title":"Journal of housing economics"},{"key":"9621_CR2","unstructured":"American Housing Survey (AHS) - AHS Table Creator. (n.d.). Retrieved April 20 (2020). from https:\/\/www.census.gov\/programs-surveys\/ahs\/data\/interactive\/ahstablecreator.html"},{"issue":"5","key":"9621_CR3","doi-asserted-by":"publisher","first-page":"621","DOI":"10.1016\/j.buildenv.2005.02.019","volume":"41","author":"EK Zavadskas","year":"2006","unstructured":"Zavadskas, E. K., & Vilutien\u0117, T. (2006). A multiple criteria evaluation of multi-family apartment block\u2019s maintenance contractors: I\u2014Model for maintenance contractor evaluation and the determination of its selection criteria. Building and environment, 41(5), 621\u2013632","journal-title":"Building and environment"},{"issue":"5","key":"9621_CR4","doi-asserted-by":"publisher","first-page":"607","DOI":"10.1016\/S0360-1323(98)00050-X","volume":"34","author":"ST Ng","year":"1999","unstructured":"Ng, S. T., & Skitmore, R. M. (1999). Client and consultant perspectives of prequalification criteria. Building and environment, 34(5), 607\u2013621","journal-title":"Building and environment"},{"key":"9621_CR5","unstructured":"2017 Complaint and Inquiry Statistics. (n.d.). Retrieved April 3 (2019). from https:\/\/www.bbb.org\/2017-complaint-and-inquiry-statistics\/"},{"issue":"7","key":"9621_CR6","doi-asserted-by":"publisher","first-page":"896","DOI":"10.1016\/j.autcon.2011.03.006","volume":"20","author":"UK Lee","year":"2011","unstructured":"Lee, U. K., Jeong, D. H. S., Ju, K. B., & Han, C. (2011). Multi-layered assessment of emerging internet based business for construction product information. Automation in Construction, 20(7), 896\u2013904","journal-title":"Automation in Construction"},{"key":"9621_CR7","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2013.02.012","author":"AG Mauri","year":"2013","unstructured":"Mauri, A. G., & Minazzi, R. (2013). Web reviews influence on expectations and purchasing intentions of hotel potential customers. International Journal of Hospitality Management. https:\/\/doi.org\/10.1016\/j.ijhm.2013.02.012","journal-title":"International Journal of Hospitality Management"},{"key":"9621_CR8","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2010.12.011","author":"BA Sparks","year":"2011","unstructured":"Sparks, B. A., & Browning, V. (2011). The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management. https:\/\/doi.org\/10.1016\/j.tourman.2010.12.011","journal-title":"Tourism Management"},{"key":"9621_CR9","doi-asserted-by":"publisher","DOI":"10.1002\/dir.20078","author":"P Dwyer","year":"2007","unstructured":"Dwyer, P. (2007). Measuring the value of electronic word of mouth and its impact in consumer communities. Journal of Interactive Marketing. https:\/\/doi.org\/10.1002\/dir.20078","journal-title":"Journal of Interactive Marketing"},{"key":"9621_CR10","doi-asserted-by":"publisher","DOI":"10.2501\/s002184990707050x","author":"KH Hung","year":"2007","unstructured":"Hung, K. H., & Li, S. Y. (2007). The Influence of eWOM on Virtual Consumer Communities: Social Capital, Consumer Learning, and Behavioral Outcomes. Journal of Advertising Research. https:\/\/doi.org\/10.2501\/s002184990707050x","journal-title":"Journal of Advertising Research"},{"key":"9621_CR11","doi-asserted-by":"publisher","unstructured":"Sun, T., Youn, S., Wu, G., & Kuntaraporn, M. (2006). Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences. Journal of Computer-Mediated Communication. https:\/\/doi.org\/10.1111\/j.1083-6101.2006.00310.x","DOI":"10.1111\/j.1083-6101.2006.00310.x"},{"key":"9621_CR12","doi-asserted-by":"publisher","DOI":"10.1016\/j.intmar.2014.02.001","author":"RA King","year":"2014","unstructured":"King, R. A., Racherla, P., & Bush, V. D. (2014). What We Know and Don\u2019t Know About Online Word-of-Mouth: A Review and Synthesis of the Literature. Journal of Interactive Marketing. https:\/\/doi.org\/10.1016\/j.intmar.2014.02.001","journal-title":"Journal of Interactive Marketing"},{"key":"9621_CR13","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.1070.0810","author":"Y Chen","year":"2008","unstructured":"Chen, Y., & Xie, J. (2008). Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix. Management Science. https:\/\/doi.org\/10.1287\/mnsc.1070.0810","journal-title":"Management Science"},{"issue":"3","key":"9621_CR14","doi-asserted-by":"publisher","first-page":"458","DOI":"10.1016\/j.tourman.2007.05.011","volume":"29","author":"SW Litvin","year":"2008","unstructured":"Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458\u2013468","journal-title":"Tourism Management"},{"key":"9621_CR15","doi-asserted-by":"publisher","DOI":"10.1177\/0047287509355324","author":"F Bronner","year":"2011","unstructured":"Bronner, F., & de Hoog, R. (2011). Vacationers and eWOM: Who Posts, and Why, Where, and What? Journal of Travel Research. https:\/\/doi.org\/10.1177\/0047287509355324","journal-title":"Journal of Travel Research"},{"key":"9621_CR16","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.dss.2017.03.010","volume":"98","author":"E Maslowska","year":"2017","unstructured":"Maslowska, E., Malthouse, E. C., & Viswanathan, V. (2017). Do customer reviews drive purchase decisions? The moderating roles of review exposure and price. Decision support systems, 98, 1\u20139","journal-title":"Decision support systems"},{"key":"9621_CR17","doi-asserted-by":"publisher","DOI":"10.1002\/dir.1014","author":"B Bickart","year":"2001","unstructured":"Bickart, B., & Schindler, R. M. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing. https:\/\/doi.org\/10.1002\/dir.1014","journal-title":"Journal of Interactive Marketing"},{"issue":"4","key":"9621_CR18","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1509\/jmkg.2005.69.4.133","volume":"69","author":"Y Bart","year":"2005","unstructured":"Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005). Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study. Journal of marketing, 69(4), 133\u2013152","journal-title":"Journal of marketing"},{"issue":"2","key":"9621_CR19","doi-asserted-by":"publisher","first-page":"32","DOI":"10.3390\/mti4020032","volume":"4","author":"A Ponathil","year":"2020","unstructured":"Ponathil, A., Gramopadhye, A., & Chalil Madathil, K. (2020). Decision Aids in Online Review Portals: An Empirical Study Investigating Their Effectiveness in the Sensemaking Process of Online Information Consumers. Multimodal Technologies and Interaction, 4(2), 32","journal-title":"Multimodal Technologies and Interaction"},{"key":"9621_CR20","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.1050.0137","author":"D Mayzlin","year":"2006","unstructured":"Mayzlin, D. (2006). Promotional Chat on the Internet. Marketing Science. https:\/\/doi.org\/10.1287\/mksc.1050.0137","journal-title":"Marketing Science"},{"issue":"2","key":"9621_CR21","first-page":"99","volume":"56","author":"J Abraham","year":"2011","unstructured":"Abraham, J., Sick, B., Anderson, J., Berg, A., Dehmer, C., & Tufano, A. (2011). Selecting a provider: what factors influence patients\u2019 decision making? Journal of healthcare management \/ American College of Healthcare Executives, 56(2), 99\u2013114. discussion 114\u20135","journal-title":"Journal of healthcare management \/ American College of Healthcare Executives"},{"key":"9621_CR22","doi-asserted-by":"publisher","first-page":"206","DOI":"10.1016\/j.ergon.2018.03.003","volume":"66","author":"S Agnisarman","year":"2018","unstructured":"Agnisarman, S., Ponathil, A., Lopes, S., & Chalil Madathil, K. (2018). An investigation of consumer\u2019s choice of a healthcare facility when user-generated anecdotal information is integrated into healthcare public reports. International journal of industrial ergonomics, 66, 206\u2013220","journal-title":"International journal of industrial ergonomics"},{"key":"9621_CR23","doi-asserted-by":"crossref","unstructured":"Dellarocas, C., Zhang, X. (michael), & Awad, N. F. (2007). Exploring the value of online product reviews in forecasting sales: The case of motion pictures. Journal of Interactive Marketing, 21(4), 23\u201345","DOI":"10.1002\/dir.20087"},{"key":"9621_CR24","unstructured":"Guernsey, L. (2000, March 2). Bookbag Of the Future; Dental Schools Stuff 4 Years\u2019 Worth of Manuals And Books Into 1 DVD. The New York Times. Retrieved from https:\/\/www.nytimes.com\/2000\/03\/02\/technology\/bookbag-future-dental-schools-stuff-4-years-worth-manuals-books-into-1-dvd.html"},{"issue":"3","key":"9621_CR25","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1509\/jmkg.70.3.074","volume":"70","author":"Y Liu","year":"2006","unstructured":"Liu, Y. (2006). Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue. Journal of marketing, 70(3), 74\u201389","journal-title":"Journal of marketing"},{"issue":"2","key":"9621_CR26","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1016\/j.jretai.2004.04.001","volume":"80","author":"S Senecal","year":"2004","unstructured":"Senecal, S., & Nantel, J. (2004). The influence of online product recommendations on consumers\u2019 online choices. Journal of Retailing, 80(2), 159\u2013169","journal-title":"Journal of Retailing"},{"issue":"3","key":"9621_CR27","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1002\/dir.20041","volume":"19","author":"D Smith","year":"2005","unstructured":"Smith, D., Menon, S., & Sivakumar, K. (2005). Online peer and editorial recommendations, trust, and choice in virtual markets. Journal of Interactive Marketing, 19(3), 15\u201337","journal-title":"Journal of Interactive Marketing"},{"key":"9621_CR28","doi-asserted-by":"crossref","unstructured":"Zhu, F., & Zhang, X. (2010). (michael). Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics. Journal of marketing, 74(2), 133\u2013148","DOI":"10.1509\/jmkg.74.2.133"},{"key":"9621_CR29","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2010.04.014","author":"Q Ye","year":"2011","unstructured":"Ye, Q., Law, R., Gu, B., & Chen, W. (2011). The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings. Computers in Human Behavior. https:\/\/doi.org\/10.1016\/j.chb.2010.04.014","journal-title":"Computers in Human Behavior"},{"key":"9621_CR30","doi-asserted-by":"publisher","DOI":"10.1007\/s11628-008-0054-2","author":"G Akehurst","year":"2009","unstructured":"Akehurst, G. (2009). User generated content: the use of blogs for tourism organisations and tourism consumers. Service Business. https:\/\/doi.org\/10.1007\/s11628-008-0054-2","journal-title":"Service Business"},{"key":"9621_CR31","doi-asserted-by":"publisher","unstructured":"Fotis, J., Buhalis, D., & Rossides, N. (2012). Social Media Use and Impact during the Holiday Travel Planning Process. Information and Communication Technologies in Tourism 2012. https:\/\/doi.org\/10.1007\/978-3-7091-1142-0_2","DOI":"10.1007\/978-3-7091-1142-0_2"},{"key":"9621_CR32","doi-asserted-by":"publisher","DOI":"10.1177\/0047287510371694","author":"A Dickinger","year":"2011","unstructured":"Dickinger, A. (2011). The Trustworthiness of Online Channels for Experience- and Goal-Directed Search Tasks. Journal of Travel Research. https:\/\/doi.org\/10.1177\/0047287510371694","journal-title":"Journal of Travel Research"},{"issue":"3","key":"9621_CR33","doi-asserted-by":"publisher","first-page":"285","DOI":"10.1177\/135676670300900307","volume":"9","author":"NJ Morgan","year":"2003","unstructured":"Morgan, N. J., Pritchard, A., & Piggott, R. (2003). Destination branding and the role of the stakeholders: The case of New Zealand. Journal of Vacation Marketing, 9(3), 285\u2013299","journal-title":"Journal of Vacation Marketing"},{"key":"9621_CR34","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2008.04.008","author":"IE Vermeulen","year":"2009","unstructured":"Vermeulen, I. E., & Seegers, D. (2009). Tried and tested: The impact of online hotel reviews on consumer consideration. Tourism Management. https:\/\/doi.org\/10.1016\/j.tourman.2008.04.008","journal-title":"Tourism Management"},{"key":"9621_CR35","unstructured":"Gretzel, U., Yoo, K. H., & Purifoy, M. (2007). Online travel review study: Role and impact of online travel reviews. Laboratory for intelligent systems in tourism"},{"issue":"4","key":"9621_CR36","doi-asserted-by":"publisher","first-page":"694","DOI":"10.1016\/j.ijhm.2010.02.002","volume":"29","author":"Z Zhang","year":"2010","unstructured":"Zhang, Z., Ye, Q., Law, R., & Li, Y. (2010). The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews. International Journal of Hospitality Management, 29(4), 694\u2013700","journal-title":"International Journal of Hospitality Management"},{"key":"9621_CR37","doi-asserted-by":"crossref","unstructured":"Jeong, E., & Jang, S. (2011). (shawn). Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations. International Journal of Hospitality Management, 30(2), 356\u2013366","DOI":"10.1016\/j.ijhm.2010.08.005"},{"key":"9621_CR38","unstructured":"Sundaram, D. S., Mitra, K., & Webster, C. (1998). Word-of-mouth communications: A motivational analysis. ACR North American Advances. Retrieved from http:\/\/w.acrwebsite.org\/search\/view-conference-proceedings.aspx?Id=8208"},{"issue":"4","key":"9621_CR39","doi-asserted-by":"publisher","first-page":"563","DOI":"10.1016\/j.ijhm.2007.07.025","volume":"27","author":"R Ladhari","year":"2008","unstructured":"Ladhari, R., Brun, I., & Morales, M. (2008). Determinants of dining satisfaction and post-dining behavioral intentions. International Journal of Hospitality Management, 27(4), 563\u2013573","journal-title":"International Journal of Hospitality Management"},{"issue":"1","key":"9621_CR40","doi-asserted-by":"publisher","first-page":"180","DOI":"10.1016\/j.ijhm.2008.06.011","volume":"28","author":"Q Ye","year":"2009","unstructured":"Ye, Q., Law, R., & Gu, B. (2009). The impact of online user reviews on hotel room sales. International Journal of Hospitality Management, 28(1), 180\u2013182","journal-title":"International Journal of Hospitality Management"},{"issue":"2","key":"9621_CR41","doi-asserted-by":"publisher","first-page":"132","DOI":"10.1108\/08876040010320957","volume":"14","author":"AM D\u00edaz-Mart\u00edn","year":"2000","unstructured":"D\u00edaz-Mart\u00edn, A. M., Iglesias, V., V\u00e1zquez, R., & Ruiz, A. V. (2000). The use of quality expectations to segment a service market. Journal of professional services marketing, 14(2), 132\u2013146","journal-title":"Journal of professional services marketing"},{"key":"9621_CR42","doi-asserted-by":"publisher","DOI":"10.1177\/0047287513481274","author":"R Filieri","year":"2014","unstructured":"Filieri, R., & McLeay, F. (2014). E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers\u2019 Adoption of Information from Online Reviews. Journal of Travel Research. https:\/\/doi.org\/10.1177\/0047287513481274","journal-title":"Journal of Travel Research"},{"key":"9621_CR43","doi-asserted-by":"publisher","first-page":"140","DOI":"10.1016\/j.tourman.2014.09.020","volume":"47","author":"Liu","year":"2015","unstructured":"Liu, & Park (2015). What makes a useful online review? Implication for travel product websites. Tourism Management, 47, 140\u2013151","journal-title":"Tourism Management"},{"key":"9621_CR44","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2015.01.010","author":"R Ladhari","year":"2015","unstructured":"Ladhari, R., & Michaud, M. (2015). eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions. International Journal of Hospitality Management. https:\/\/doi.org\/10.1016\/j.ijhm.2015.01.010","journal-title":"International Journal of Hospitality Management"},{"key":"9621_CR45","doi-asserted-by":"publisher","unstructured":"O\u2019Connor, P. (2008). User-Generated Content and Travel: A Case Study on Tripadvisor.Com. Information and Communication Technologies in Tourism 2008. https:\/\/doi.org\/10.1007\/978-3-211-77280-5_5","DOI":"10.1007\/978-3-211-77280-5_5"},{"issue":"4","key":"9621_CR46","doi-asserted-by":"publisher","first-page":"465","DOI":"10.1177\/0047287513478498","volume":"52","author":"P Duverger","year":"2013","unstructured":"Duverger, P. (2013). Curvilinear effects of user-generated content on hotels\u2019 market share: a dynamic panel-data analysis. Journal of Travel Research, 52(4), 465\u2013478","journal-title":"Journal of Travel Research"},{"issue":"2","key":"9621_CR47","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/j.tourman.2009.02.016","volume":"31","author":"Z Xiang","year":"2010","unstructured":"Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179\u2013188","journal-title":"Tourism Management"},{"key":"9621_CR48","unstructured":"Chatterjee, P. (2006, May 9). Online Reviews: Do Consumers Use Them? Retrieved from https:\/\/papers.ssrn.com\/abstract=900158"},{"issue":"3","key":"9621_CR49","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1287\/isre.1080.0193","volume":"19","author":"C Forman","year":"2008","unstructured":"Forman, C., Ghose, A., & Wiesenfeld, B. (2008). Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets. Information Systems Research, 19(3), 291\u2013313","journal-title":"Information Systems Research"},{"issue":"1","key":"9621_CR50","doi-asserted-by":"publisher","first-page":"461","DOI":"10.1016\/j.dss.2012.06.008","volume":"54","author":"CMK Cheung","year":"2012","unstructured":"Cheung, C. M. K., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision support systems, 54(1), 461\u2013470","journal-title":"Decision support systems"},{"key":"9621_CR51","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00149","author":"S Watts","year":"2008","unstructured":"Watts, S., & Zhang, W. (2008). Capitalizing on Content: Information Adoption in Two Online communities. Journal of the Association for Information Systems. https:\/\/doi.org\/10.17705\/1jais.00149","journal-title":"Journal of the Association for Information Systems"},{"key":"9621_CR52","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2011.09.003","author":"Lee","year":"2011","unstructured":"Lee, & Xia (2011). A longitudinal experimental study on the interaction effects of persuasion quality, user training, and first-hand use on user perceptions of new information technology. Information & Management. https:\/\/doi.org\/10.1016\/j.im.2011.09.003","journal-title":"Information & Management"},{"issue":"4","key":"9621_CR53","doi-asserted-by":"publisher","first-page":"399","DOI":"10.1016\/j.elerap.2007.12.001","volume":"7","author":"Park","year":"2008","unstructured":"Park, & Kim (2008). The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews. Electronic commerce research and applications, 7(4), 399\u2013410","journal-title":"Electronic commerce research and applications"},{"issue":"5","key":"9621_CR54","doi-asserted-by":"publisher","first-page":"302","DOI":"10.1016\/j.im.2009.05.004","volume":"46","author":"Lee","year":"2009","unstructured":"Lee, & Lee, J. N. (2009). Understanding the product information inference process in electronic word-of-mouth: An objectivity\u2013subjectivity dichotomy perspective. Information & Management, 46(5), 302\u2013311","journal-title":"Information & Management"},{"key":"9621_CR55","doi-asserted-by":"publisher","first-page":"78","DOI":"10.1016\/j.dss.2014.08.005","volume":"67","author":"KZK Zhang","year":"2014","unstructured":"Zhang, K. Z. K., Zhao, S. J., Cheung, C. M. K., & Lee, M. K. O. (2014). Examining the influence of online reviews on consumers\u2019 decision-making: A heuristic\u2013systematic model. Decision support systems, 67, 78\u201389","journal-title":"Decision support systems"},{"issue":"1","key":"9621_CR56","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1016\/j.jbusres.2007.11.017","volume":"62","author":"C Park","year":"2009","unstructured":"Park, C., & Lee, T. M. (2009). Information direction, website reputation and eWOM effect: A moderating role of product type. Journal of business research, 62(1), 61\u201367","journal-title":"Journal of business research"},{"key":"9621_CR57","doi-asserted-by":"publisher","unstructured":"Ponathil, A., Agnisarman, S., Khasawneh, A., Narasimha, S., & Madathil, K. C. (2017). An Empirical Study Investigating the Effectiveness of Decision Aids in Supporting the Sensemaking Process on Anonymous Social Media. Proceedings of the Human Factors and Ergonomics Society Annual Meeting. https:\/\/doi.org\/10.1177\/1541931213601693","DOI":"10.1177\/1541931213601693"},{"key":"9621_CR58","doi-asserted-by":"publisher","unstructured":"Agnisarman, S., Ponathil, A., Lopes, S., & Chalil Madathil, K. (2018). An empirical study investigating the effectiveness of integrating anecdotal patient experiences into healthcare public reports. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 62(1), 533\u2013537. https:\/\/doi.org\/10.1177\/1541931218621121","DOI":"10.1177\/1541931218621121"},{"key":"9621_CR59","doi-asserted-by":"crossref","unstructured":"Khasawneh, A., Ponathil, A., Firat Ozkan, N., & Chalil Madathil, K. (2018). How Should I Choose My Dentist? A Preliminary Study Investigating the Effectiveness of Decision Aids on Healthcare Online Review Portals. Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting Human Factors and Ergonomics Society. Meeting, 62(1), 1694\u20131698.","DOI":"10.1177\/1541931218621383"},{"issue":"1","key":"9621_CR60","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1080\/24725579.2020.1854394","volume":"11","author":"A Ponathil","year":"2020","unstructured":"Ponathil, A., Khasawneh, A., Byrne, K., & Chalil Madathil, K. (2020). Factors affecting the choice of a dental care provider by older adults based on online consumer reviews. IISE Transactions on Healthcare Systems Engineering, 11(1), 51\u201369. https:\/\/doi.org\/10.1080\/24725579.2020.1854394","journal-title":"IISE Transactions on Healthcare Systems Engineering"},{"key":"9621_CR61","doi-asserted-by":"publisher","first-page":"268","DOI":"10.1016\/j.sbspro.2012.09.043","volume":"62","author":"IR Gheorghe","year":"2012","unstructured":"Gheorghe, I. R., & Liao, M. N. (2012). Investigating Romanian Healthcare Consumer Behaviour in Online Communities: Qualitative Research on Negative eWOM. Procedia - Social and Behavioral Sciences, 62, 268\u2013274","journal-title":"Procedia - Social and Behavioral Sciences"},{"key":"9621_CR62","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.tourman.2013.03.007","volume":"39","author":"BA Sparks","year":"2013","unstructured":"Sparks, B. A., Perkins, H. E., & Buckley, R. (2013). Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior. Tourism Management, 39, 1\u20139","journal-title":"Tourism Management"},{"key":"9621_CR63","unstructured":"Greene, B. (2017, January 17). Google Guaranteed - Good, Bad & Ugly, Google Launches Guaranteed. Front Street Media - Website Design El Dorado Hills, Folsom, CA. Retrieved April 9, 2019, from https:\/\/frontstreetmedia.com\/google-guaranteed\/"},{"key":"9621_CR64","unstructured":"The Google Guarantee - Google Ads Help. (n.d.). Retrieved April 9 (2019). from https:\/\/support.google.com\/google-ads\/answer\/7549288?hl=en&ref_topic=6224863"},{"issue":"1","key":"9621_CR65","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1108\/17505931211241341","volume":"6","author":"TMY Lin","year":"2012","unstructured":"Lin, T. M. Y., Lu, K., & Wu, J. (2012). The effects of visual information in eWOM communication. Journal of Research in Interactive Marketing, 6(1), 7\u201326","journal-title":"Journal of Research in Interactive Marketing"},{"key":"9621_CR66","doi-asserted-by":"publisher","DOI":"10.1007\/bf02504715","author":"C Angeli","year":"2004","unstructured":"Angeli, C., & Valanides, N. (2004). Examining the effects of text-only and text-and-visual instructional materials on the achievement of field-dependent and field-independent learners during problem-solving with modeling software. Educational Technology Research and Development. https:\/\/doi.org\/10.1007\/bf02504715","journal-title":"Educational Technology Research and Development"},{"issue":"4","key":"9621_CR67","doi-asserted-by":"publisher","first-page":"351","DOI":"10.3727\/109830511X13049763022014","volume":"12","author":"G Lee","year":"2010","unstructured":"Lee, G., & Tussyadiah, I. P. (2010). Textual and Visual Information in eWOM: A Gap Between Preferences in Information Search and Diffusion. Information Technology & Tourism, 12(4), 351\u2013361","journal-title":"Information Technology & Tourism"},{"issue":"1","key":"9621_CR68","doi-asserted-by":"publisher","first-page":"54","DOI":"10.1177\/002224378402100106","volume":"21","author":"J Kisielius","year":"1984","unstructured":"Kisielius, J., & Sternthal, B. (1984). Detecting and Explaining Vividness Effects in Attitudinal Judgments. JMR Journal of marketing research, 21(1), 54\u201364","journal-title":"JMR Journal of marketing research"},{"issue":"1","key":"9621_CR69","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1023\/A:1008132422468","volume":"12","author":"JZ Sojka","year":"2001","unstructured":"Sojka, J. Z., & Giese, J. L. (2001). The Influence of Personality Traits on the Processing of Visual and Verbal Information. Marketing letters, 12(1), 91\u2013106","journal-title":"Marketing letters"},{"key":"9621_CR70","unstructured":"Qualtrics, X. M. (2019). - Experience Management Software. (n.d.). Qualtrics. Retrieved October 23, from https:\/\/www.qualtrics.com\/"},{"key":"9621_CR71","doi-asserted-by":"crossref","unstructured":"Padgett, D. K. (2011). Qualitative and Mixed Methods in Public Health. SAGE Publications","DOI":"10.4135\/9781483384511"},{"issue":"2","key":"9621_CR72","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1177\/1098214005283748","volume":"27","author":"DR Thomas","year":"2006","unstructured":"Thomas, D. R. (2006). A General Inductive Approach for Analyzing Qualitative Evaluation Data. American Journal of Evaluation, 27(2), 237\u2013246","journal-title":"American Journal of Evaluation"},{"key":"9621_CR73","doi-asserted-by":"publisher","unstructured":"Corbin, J., & Strauss, A. (2008). Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory. https:\/\/doi.org\/10.4135\/9781452230153","DOI":"10.4135\/9781452230153"},{"key":"9621_CR74","unstructured":"Saldana, J. (2012). The Coding Manual for Qualitative Researchers. SAGE"},{"key":"9621_CR75","unstructured":"ATLAS.ti: The Qualitative Data Analysis & Research Software. (n.d.). ATLAS.ti. Retrieved November 6 (2019). from https:\/\/atlasti.com\/"},{"key":"9621_CR76","doi-asserted-by":"publisher","DOI":"10.1109\/mis.2006.75","author":"G Klein","year":"2006","unstructured":"Klein, G., Moon, B., & Hoffman, R. R. (2006). Making Sense of Sensemaking 1: Alternative Perspectives. IEEE Intelligent Systems. https:\/\/doi.org\/10.1109\/mis.2006.75","journal-title":"IEEE Intelligent Systems"},{"key":"9621_CR77","unstructured":"Klein, G., Phillips, J. K., Rall, E. L., & Peluso, D. A. (2007). A data-frame theory of sensemaking. In Expertise out of context: Proceedings of the sixth international conference on naturalistic decision making (pp.\u00a0113\u2013155). New York, NY: Lawrence Erlbaum Assoc Inc"},{"key":"9621_CR78","doi-asserted-by":"publisher","first-page":"104314","DOI":"10.1016\/j.jobe.2022.104314","volume":"52","author":"S Agnisarman","year":"2022","unstructured":"Agnisarman, S., Madathil, K. C., Khasawneh, A., Ponathil, A., Lopes, S., Piratla, K., & Gajjar, D. (2022). Sensemaking perspective on infrastructure risk-related mental model development of Windstorm Loss Prevention Engineers. Journal of Building Engineering, 52, 104314. https:\/\/doi.org\/10.1016\/j.jobe.2022.104314","journal-title":"Journal of Building Engineering"},{"key":"9621_CR79","doi-asserted-by":"publisher","unstructured":"Agnisarman, S., Khasawneh, A., Ponathil, A., Lopes, S., & Madathil, K. C. (2018). A qualitative study investigating the sensemaking process of engineers performing windstorm risk surveys. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 62(1), 1776\u20131776. https:\/\/doi.org\/10.1177\/1541931218621402","DOI":"10.1177\/1541931218621402"},{"issue":"8","key":"9621_CR80","doi-asserted-by":"publisher","first-page":"953","DOI":"10.1080\/10548408.2014.956165","volume":"32","author":"CH Chen","year":"2015","unstructured":"Chen, C. H., Nguyen, B., Klaus, P., \u201cphil, & Wu, M. S. (2015). Exploring electronic word-of-mouth (eWOM) in the consumer purchase decision-making process: the case of online holidays\u2013evidence from United Kingdom (UK) consumers. Journal of Travel & Tourism Marketing, 32(8), 953\u2013970","journal-title":"Journal of Travel & Tourism Marketing"},{"issue":"2","key":"9621_CR81","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1089\/cpb.2008.0109","volume":"12","author":"SJ Doh","year":"2009","unstructured":"Doh, S. J., & Hwang, J. S. (2009). How consumers evaluate eWOM (electronic word-of-mouth) messages. Cyberpsychology & behavior: the impact of the Internet multimedia and virtual reality on behavior and society, 12(2), 193\u2013197","journal-title":"Cyberpsychology & behavior: the impact of the Internet multimedia and virtual reality on behavior and society"},{"issue":"4","key":"9621_CR82","doi-asserted-by":"publisher","first-page":"386","DOI":"10.1016\/j.elerap.2007.11.004","volume":"7","author":"DH Park","year":"2008","unstructured":"Park, D. H., & Lee, J. (2008). eWOM overload and its effect on consumer behavioral intention depending on consumer involvement. Electronic commerce research and applications, 7(4), 386\u2013398","journal-title":"Electronic commerce research and applications"},{"issue":"6","key":"9621_CR83","doi-asserted-by":"publisher","first-page":"783","DOI":"10.1016\/S1071-5819(03)00043-0","volume":"58","author":"S Grabner-Kr\u00e4uter","year":"2003","unstructured":"Grabner-Kr\u00e4uter, S., & Kaluscha, E. A. (2003). Empirical research in on-line trust: a review and critical assessment. International journal of human-computer studies, 58(6), 783\u2013812","journal-title":"International journal of human-computer studies"}],"container-title":["Electronic Commerce Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-022-09621-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10660-022-09621-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-022-09621-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,12,20]],"date-time":"2024-12-20T19:05:32Z","timestamp":1734721532000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10660-022-09621-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,11,2]]},"references-count":83,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2024,12]]}},"alternative-id":["9621"],"URL":"https:\/\/doi.org\/10.1007\/s10660-022-09621-0","relation":{},"ISSN":["1389-5753","1572-9362"],"issn-type":[{"type":"print","value":"1389-5753"},{"type":"electronic","value":"1572-9362"}],"subject":[],"published":{"date-parts":[[2022,11,2]]},"assertion":[{"value":"21 September 2022","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"2 November 2022","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"On behalf of all authors, the corresponding author states that there is no conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}