{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,3]],"date-time":"2025-06-03T09:29:22Z","timestamp":1748942962955,"version":"3.37.3"},"reference-count":60,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2023,4,29]],"date-time":"2023-04-29T00:00:00Z","timestamp":1682726400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,4,29]],"date-time":"2023-04-29T00:00:00Z","timestamp":1682726400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"funder":[{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["72202220","71902086"],"award-info":[{"award-number":["72202220","71902086"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Commer Res"],"published-print":{"date-parts":[[2025,2]]},"DOI":"10.1007\/s10660-023-09703-7","type":"journal-article","created":{"date-parts":[[2023,4,29]],"date-time":"2023-04-29T13:02:20Z","timestamp":1682773340000},"page":"529-551","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Show me your face: investigating the effect of facial features in review images on review helpfulness"],"prefix":"10.1007","volume":"25","author":[{"given":"Yue","family":"Guan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1061-6971","authenticated-orcid":false,"given":"Benjiang","family":"Lu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wei","family":"Yan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Guoqing","family":"Chen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,4,29]]},"reference":[{"key":"9703_CR1","doi-asserted-by":"publisher","first-page":"113099","DOI":"10.1016\/j.dss.2019.113099","volume":"124","author":"X Sun","year":"2019","unstructured":"Sun, X., Han, M., & Feng, J. (2019). Helpfulness of online reviews: Examining review informativeness and classification thresholds by search products and experience products. Decision Support Systems, 124, 113099. https:\/\/doi.org\/10.1016\/j.dss.2019.113099","journal-title":"Decision Support Systems"},{"issue":"4","key":"9703_CR2","doi-asserted-by":"publisher","first-page":"1011","DOI":"10.1007\/s10660-020-09398-0","volume":"21","author":"RY Kim","year":"2021","unstructured":"Kim, R. Y. (2021). When does online review matter to consumers? The effect of product quality information cues. Electronic Commerce Research, 21(4), 1011\u20131030. https:\/\/doi.org\/10.1007\/s10660-020-09398-0","journal-title":"Electronic Commerce Research"},{"issue":"4","key":"9703_CR3","doi-asserted-by":"publisher","first-page":"775","DOI":"10.1007\/s12525-019-00345-y","volume":"30","author":"R Zinko","year":"2020","unstructured":"Zinko, R., Stolk, P., Furner, Z., & Almond, B. (2020). A picture is worth a thousand words: How images influence information quality and information load in online reviews. Electronic Markets, 30(4), 775\u2013789. https:\/\/doi.org\/10.1007\/s12525-019-00345-y","journal-title":"Electronic Markets"},{"issue":"3","key":"9703_CR4","doi-asserted-by":"publisher","first-page":"17","DOI":"10.4018\/JGIM.2020070102","volume":"28","author":"Y Liu","year":"2020","unstructured":"Liu, Y., & Du, R. (2020). Examining the effect of reviewer socioeconomic status disclosure on customers\u2019 purchase intention. Journal of Global Information Management (JGIM), 28(3), 17\u201335. https:\/\/doi.org\/10.4018\/JGIM.2020070102","journal-title":"Journal of Global Information Management (JGIM)"},{"issue":"1","key":"9703_CR5","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/0022243719881113","volume":"57","author":"Y Li","year":"2020","unstructured":"Li, Y., & Xie, Y. (2020). Is a picture worth a thousand words? An empirical study of image content and social media engagement. Journal of Marketing Research, 57(1), 1\u201319. https:\/\/doi.org\/10.1177\/0022243719881113","journal-title":"Journal of Marketing Research"},{"key":"9703_CR6","doi-asserted-by":"publisher","first-page":"260","DOI":"10.1016\/j.paid.2016.03.032","volume":"97","author":"Y Sung","year":"2016","unstructured":"Sung, Y., Lee, J. A., Kim, E., & Choi, S. M. (2016). Why we post selfies: Understanding motivations for posting pictures of oneself. Personality and Individual Differences, 97, 260\u2013265. https:\/\/doi.org\/10.1016\/j.paid.2016.03.032","journal-title":"Personality and Individual Differences"},{"key":"9703_CR7","doi-asserted-by":"publisher","first-page":"539","DOI":"10.2307\/20650308","volume":"33","author":"D Cyr","year":"2009","unstructured":"Cyr, D., Head, M., Larios, H., & Pan, B. (2009). Exploring human images in website design: a multi-method approach. MIS Quarterly, 33, 539\u2013566. https:\/\/doi.org\/10.2307\/20650308","journal-title":"MIS Quarterly"},{"issue":"3","key":"9703_CR8","doi-asserted-by":"publisher","first-page":"379","DOI":"10.1509\/jmkr.45.3.379","volume":"45","author":"H Hagtvedt","year":"2008","unstructured":"Hagtvedt, H., & Patrick, V. M. (2008). Art infusion: The influence of visual art on the perception and evaluation of consumer products. Journal of Marketing Research, 45(3), 379\u2013389. https:\/\/doi.org\/10.1509\/jmkr.45.3.379","journal-title":"Journal of Marketing Research"},{"key":"9703_CR9","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1016\/j.dss.2017.02.001","volume":"96","author":"S Karimi","year":"2017","unstructured":"Karimi, S., & Wang, F. (2017). Online review helpfulness: Impact of reviewer profile image. Decision Support Systems, 96, 39\u201348. https:\/\/doi.org\/10.1016\/j.dss.2017.02.001","journal-title":"Decision Support Systems"},{"issue":"1","key":"9703_CR10","doi-asserted-by":"publisher","first-page":"90","DOI":"10.1108\/OIR-08-2018-0251","volume":"44","author":"MY Chen","year":"2019","unstructured":"Chen, M. Y., Teng, C. I., & Chiou, K. W. (2019). The helpfulness of online reviews: Images in review content and the facial expressions of reviewers\u2019 avatars. Online Information Review, 44(1), 90\u2013113. https:\/\/doi.org\/10.1108\/OIR-08-2018-0251","journal-title":"Online Information Review"},{"issue":"2","key":"9703_CR11","doi-asserted-by":"publisher","first-page":"116","DOI":"10.1108\/10662241311313277","volume":"23","author":"M Lee","year":"2013","unstructured":"Lee, M., Kim, M., & Peng, W. (2013). Consumer reviews: Reviewer avatar facial expression and review valence. Internet Research, 23(2), 116\u2013132. https:\/\/doi.org\/10.1108\/10662241311313277","journal-title":"Internet Research"},{"key":"9703_CR12","doi-asserted-by":"publisher","first-page":"104235","DOI":"10.1016\/j.tourman.2020.104235","volume":"83","author":"SJ Barnes","year":"2021","unstructured":"Barnes, S. J., & Kirshner, S. N. (2021). Understanding the impact of host facial characteristics on Airbnb pricing: Integrating facial image analytics into tourism research. Tourism Management, 83, 104235. https:\/\/doi.org\/10.1016\/j.tourman.2020.104235","journal-title":"Tourism Management"},{"key":"9703_CR13","doi-asserted-by":"crossref","unstructured":"Paivio, A. (1990). Mental representations: A dual coding approach. Oxford University Press.","DOI":"10.1093\/acprof:oso\/9780195066661.001.0001"},{"issue":"1","key":"9703_CR14","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1287\/isre.14.1.47.14767","volume":"14","author":"SW Sussman","year":"2003","unstructured":"Sussman, S. W., & Siegal, W. S. (2003). Informational influence in organizations: An integrated approach to knowledge adoption. Information SystemsRresearch, 14(1), 47\u201365. https:\/\/doi.org\/10.1287\/isre.14.1.47.14767","journal-title":"Information SystemsRresearch"},{"issue":"3","key":"9703_CR15","doi-asserted-by":"publisher","first-page":"96","DOI":"10.1111\/1467-8721.ep10770953","volume":"2","author":"E Hatfield","year":"1993","unstructured":"Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1993). Emotional contagion. Current directions in psychological science, 2(3), 96\u2013100. https:\/\/doi.org\/10.1111\/1467-8721.ep10770953","journal-title":"Current directions in psychological science"},{"issue":"2","key":"9703_CR16","doi-asserted-by":"publisher","first-page":"539","DOI":"10.25300\/MISQ\/2014\/38.2.10","volume":"38","author":"D Yin","year":"2014","unstructured":"Yin, D., Bond, S. D., & Zhang, H. (2014). Anxious or angry? Effects of discrete emotions on the perceived helpfulness of online reviews. MIS quarterly, 38(2), 539\u2013560.","journal-title":"MIS quarterly"},{"issue":"2","key":"9703_CR17","doi-asserted-by":"publisher","first-page":"257","DOI":"10.1007\/s10660-018-9310-2","volume":"19","author":"Y Wang","year":"2019","unstructured":"Wang, Y., Wang, J., & Yao, T. (2019). What makes a helpful online review? A meta-analysis of review characteristics. Electronic Commerce Research, 19(2), 257\u2013284. https:\/\/doi.org\/10.1007\/s10660-018-9310-2","journal-title":"Electronic Commerce Research"},{"issue":"1","key":"9703_CR18","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1287\/isre.2015.0617","volume":"27","author":"D Yin","year":"2016","unstructured":"Yin, D., Mitra, S., & Zhang, H. (2016). Research note\u2014When do consumers value positive vs. negative reviews? An empirical investigation of confirmation bias in online word of mouth. Information Systems Research, 27(1), 131\u2013144. https:\/\/doi.org\/10.1287\/isre.2015.0617","journal-title":"Information Systems Research"},{"key":"9703_CR19","doi-asserted-by":"publisher","first-page":"449","DOI":"10.2307\/3250969","volume":"24","author":"KH Lim","year":"2000","unstructured":"Lim, K. H., & Benbasat, I. (2000). The effect of multimedia on perceived equivocality and perceived usefulness of information systems. MIS Quarterly, 24, 449\u2013471. https:\/\/doi.org\/10.2307\/3250969","journal-title":"MIS Quarterly"},{"issue":"2","key":"9703_CR20","doi-asserted-by":"publisher","first-page":"643","DOI":"10.1086\/209001","volume":"11","author":"TL Childers","year":"1984","unstructured":"Childers, T. L., & Houston, M. J. (1984). Conditions for a picture-superiority effect on consumer memory. Journal of Consumer Research, 11(2), 643\u2013654. https:\/\/doi.org\/10.1086\/209001","journal-title":"Journal of Consumer Research"},{"key":"9703_CR21","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1016\/j.dss.2016.09.016","volume":"93","author":"S Zhou","year":"2017","unstructured":"Zhou, S., & Guo, B. (2017). The order effect on online review helpfulness: A social influence perspective. Decision Support Systems, 93, 77\u201387. https:\/\/doi.org\/10.1016\/j.dss.2016.09.016","journal-title":"Decision Support Systems"},{"issue":"1","key":"9703_CR22","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1515\/roms-2019-0072","volume":"18","author":"L Osterbrink","year":"2020","unstructured":"Osterbrink, L., Alpar, P., & Seher, A. (2020). Influence of images in online reviews for search goods on helpfulness. Review of Marketing Science, 18(1), 43\u201373. https:\/\/doi.org\/10.1515\/roms-2019-0072","journal-title":"Review of Marketing Science"},{"issue":"4","key":"9703_CR23","doi-asserted-by":"publisher","first-page":"883","DOI":"10.1016\/j.jbusres.2014.11.046","volume":"68","author":"YH Cheng","year":"2015","unstructured":"Cheng, Y. H., & Ho, H. Y. (2015). Social influence\u2019s impact on reader perceptions of online reviews. Journal of Business Research, 68(4), 883\u2013887.","journal-title":"Journal of Business Research"},{"key":"9703_CR24","doi-asserted-by":"publisher","first-page":"134","DOI":"10.1016\/j.chb.2018.05.042","volume":"88","author":"R Filieri","year":"2018","unstructured":"Filieri, R., Raguseo, E., & Vitari, C. (2018). When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type. Computers in Human Behavior, 88, 134\u2013142.","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"9703_CR25","doi-asserted-by":"publisher","first-page":"817","DOI":"10.1108\/IJCHM-11-2015-0643","volume":"29","author":"SB Yang","year":"2017","unstructured":"Yang, S. B., Hlee, S., Lee, J., & Koo, C. (2017). An empirical examination of online restaurant reviews on Yelp.com. International Journal of Contemporary Hospitality Management, 29(2), 817\u2013839.","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"7","key":"9703_CR26","doi-asserted-by":"publisher","first-page":"963","DOI":"10.1080\/10548408.2016.1251872","volume":"34","author":"SB Yang","year":"2017","unstructured":"Yang, S. B., Shin, S. H., Joun, Y., & Koo, C. (2017). Exploring the comparative importance of online hotel reviews\u2019 heuristic attributes in review helpfulness: A conjoint analysis approach. Journal of Travel & Tourism Marketing, 34(7), 963\u2013985.","journal-title":"Journal of Travel & Tourism Marketing"},{"key":"9703_CR27","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2022.104559","volume":"92","author":"H Li","year":"2022","unstructured":"Li, H., Ji, H., Liu, H., Cai, D., & Gao, H. (2022). Is a picture worth a thousand words? Understanding the role of review photo sentiment and text-photo sentiment disparity using deep learning algorithms. Tourism Management, 92, 104559.","journal-title":"Tourism Management"},{"key":"9703_CR28","doi-asserted-by":"publisher","first-page":"120","DOI":"10.1016\/j.ijhm.2017.12.008","volume":"71","author":"YF Ma","year":"2018","unstructured":"Ma, Y. F., Xiang, Z., Du, Q. Z., & Fan, W. G. (2018). Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning. International Journal of Hospitality Management, 71, 120\u2013131.","journal-title":"International Journal of Hospitality Management"},{"issue":"4","key":"9703_CR29","doi-asserted-by":"publisher","first-page":"700","DOI":"10.1108\/IMDS-04-2017-0151","volume":"118","author":"I Lee","year":"2018","unstructured":"Lee, I. (2018). Usefulness, funniness, and coolness votes of viewers: An analysis of social shoppers\u2019 online reviews. Industrial Management & Data Systems, 118(4), 700\u2013713.","journal-title":"Industrial Management & Data Systems"},{"key":"9703_CR30","doi-asserted-by":"crossref","unstructured":"Li, C., Kwok, L., Xie, K., Liu, J., & Ye, Q. (2021). Let photos speak: The effect of user generated visual content on hotel review helpfulness. Journal of Hospitality & Tourism Research, ahead-of-print.","DOI":"10.1177\/10963480211019113"},{"issue":"4","key":"9703_CR31","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1177\/0022242920914861","volume":"84","author":"L Peng","year":"2020","unstructured":"Peng, L., Cui, G., Chung, Y., & Zheng, W. (2020). The faces of success: Beauty and ugliness premiums in e-commerce platforms. Journal of Marketing, 84(4), 67\u201385. https:\/\/doi.org\/10.1177\/0022242920914861","journal-title":"Journal of Marketing"},{"issue":"10","key":"9703_CR32","doi-asserted-by":"publisher","first-page":"2","DOI":"10.17705\/1jais.00470","volume":"18","author":"DD Fehrenbacher","year":"2017","unstructured":"Fehrenbacher, D. D. (2017). Affect infusion and detection through faces in computer-mediated knowledge-sharing decisions. Journal of the Association for Information Systems, 18(10), 2. https:\/\/doi.org\/10.17705\/1jais.00470","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"9703_CR33","doi-asserted-by":"publisher","first-page":"484","DOI":"10.1287\/mksc.2016.0984","volume":"35","author":"S Lu","year":"2016","unstructured":"Lu, S., Xiao, L., & Ding, M. (2016). A video-based automated recommender (VAR) system for garments. Marketing Science, 35(3), 484\u2013510. https:\/\/doi.org\/10.1287\/mksc.2016.0984","journal-title":"Marketing Science"},{"issue":"3","key":"9703_CR34","doi-asserted-by":"publisher","first-page":"338","DOI":"10.1287\/mksc.2013.0837","volume":"33","author":"L Xiao","year":"2014","unstructured":"Xiao, L., & Ding, M. (2014). Just the faces: Exploring the effects of facial features in print advertising. Marketing Science, 33(3), 338\u2013352. https:\/\/doi.org\/10.1287\/mksc.2013.0837","journal-title":"Marketing Science"},{"issue":"1","key":"9703_CR35","doi-asserted-by":"publisher","first-page":"185","DOI":"10.2307\/20721420","volume":"34","author":"SM Mudambi","year":"2010","unstructured":"Mudambi, S. M., & Schuff, D. (2010). What makes a helpful online review? A study of customer reviews on amazon. com. MIS Quarterly, 34(1), 185\u2013200.","journal-title":"MIS Quarterly"},{"issue":"12","key":"9703_CR36","doi-asserted-by":"publisher","first-page":"1336","DOI":"10.1016\/j.jbusres.2009.12.011","volume":"63","author":"JQ Zhang","year":"2010","unstructured":"Zhang, J. Q., Craciun, G., & Shin, D. (2010). When does electronic word-of-mouth matter? A study of consumer product reviews. Journal of Business Research, 63(12), 1336\u20131341. https:\/\/doi.org\/10.1016\/j.jbusres.2009.12.011","journal-title":"Journal of Business Research"},{"issue":"1","key":"9703_CR37","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1287\/ijoc.2019.0951","volume":"33","author":"X Guo","year":"2021","unstructured":"Guo, X., Chen, G., Wang, C., Wei, Q., & Zhang, Z. (2021). Calibration of voting-based helpfulness measurement for online reviews: An iterative bayesian probability approach. INFORMS Journal on Computing, 33(1), 246\u2013261. https:\/\/doi.org\/10.1287\/ijoc.2019.0951","journal-title":"INFORMS Journal on Computing"},{"key":"9703_CR38","doi-asserted-by":"publisher","first-page":"140","DOI":"10.1016\/j.tourman.2014.09.020","volume":"47","author":"Z Liu","year":"2015","unstructured":"Liu, Z., & Park, S. (2015). What makes a useful online review? Implication for travel product websites. Tourism management, 47, 140\u2013151. https:\/\/doi.org\/10.1016\/j.tourman.2014.09.020","journal-title":"Tourism management"},{"key":"9703_CR39","doi-asserted-by":"publisher","first-page":"290","DOI":"10.1016\/j.chb.2017.03.053","volume":"73","author":"MSI Malik","year":"2017","unstructured":"Malik, M. S. I., & Hussain, A. (2017). Helpfulness of product reviews as a function of discrete positive and negative emotions. Computers in Human Behavior, 73, 290\u2013302.","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"9703_CR40","doi-asserted-by":"publisher","first-page":"127","DOI":"10.25300\/MISQ\/2022\/16600","volume":"47","author":"Y Yu","year":"2023","unstructured":"Yu, Y., Yang, Y., Huang, J., & Tan, Y. (2023). Unifying algorithmic and theoretical perspectives: Emotions in online reviews and sales. MIS Quarterly, 47(1), 127\u2013160.","journal-title":"MIS Quarterly"},{"issue":"4","key":"9703_CR41","doi-asserted-by":"publisher","first-page":"456","DOI":"10.1287\/isre.1070.0154","volume":"19","author":"X Li","year":"2008","unstructured":"Li, X., & Hitt, L. M. (2008). Self-selection and information role of online product reviews. Information Systems Research, 19(4), 456\u2013474. https:\/\/doi.org\/10.1287\/isre.1070.0154","journal-title":"Information Systems Research"},{"issue":"6","key":"9703_CR42","doi-asserted-by":"publisher","first-page":"3","DOI":"10.17705\/1jais.00499","volume":"19","author":"L Huang","year":"2018","unstructured":"Huang, L., Tan, C. H., Ke, W., & Wei, K. K. (2018). Helpfulness of online review content: The moderating effects of temporal and social cues. Journal of the Association for Information Systems, 19(6), 3. https:\/\/doi.org\/10.17705\/1jais.00499","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"9703_CR43","doi-asserted-by":"publisher","first-page":"272","DOI":"10.1080\/0960085X.2018.1524419","volume":"28","author":"J Ren","year":"2019","unstructured":"Ren, J., & Nickerson, J. V. (2019). Arousal, valence, and volume: How the influence of online review characteristics differs with respect to utilitarian and hedonic products. European Journal of Information Systems, 28(3), 272\u2013290. https:\/\/doi.org\/10.1080\/0960085X.2018.1524419","journal-title":"European Journal of Information Systems"},{"key":"9703_CR44","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4612-4964-1","volume-title":"Communication and persuasion: Central and peripheral routes to attitude change","author":"RE Petty","year":"1986","unstructured":"Petty, R. E., & Cacioppo, J. T. (1986). Communication and persuasion: Central and peripheral routes to attitude change. Springer-Verlag."},{"key":"9703_CR45","doi-asserted-by":"publisher","first-page":"231","DOI":"10.1016\/j.chb.2015.07.046","volume":"54","author":"E Go","year":"2016","unstructured":"Go, E., You, K. H., Jung, E., & Shim, H. (2016). Why do we use different types of websites and assign them different levels of credibility? Structural relations among users\u2019 motives, types of websites, information credibility, and trust in the press. Computers in Human Behavior, 54, 231\u2013239.","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"9703_CR46","doi-asserted-by":"publisher","first-page":"395","DOI":"10.2307\/41703461","volume":"36","author":"A Dimoka","year":"2012","unstructured":"Dimoka, A., Hong, Y. L., & Pavlou, P. A. (2012). On product uncertainty in online markets: Theory and evidence. MIS Quarterly, 36(2), 395\u2013426.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9703_CR47","doi-asserted-by":"publisher","first-page":"328","DOI":"10.1287\/isre.2014.0520","volume":"25","author":"Y Hong","year":"2014","unstructured":"Hong, Y., & Pavlou, P. A. (2014). Product fit uncertainty in online markets: Nature, effects, and antecedents. Information Systems Research, 25(2), 328\u2013344.","journal-title":"Information Systems Research"},{"key":"9703_CR48","doi-asserted-by":"crossref","unstructured":"S\u00f6llner, M., Benbasat, I., Gefen, D., Leimeister, J.M. and Pavlou, P.A. 2016. Trust: An MIS quarterly research curation.","DOI":"10.5465\/ambpp.2016.10167abstract"},{"issue":"1","key":"9703_CR49","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1086\/429599","volume":"32","author":"LA Peracchio","year":"2005","unstructured":"Peracchio, L. A., & Meyers-Levy, J. (2005). Using stylistic properties of ad pictures to communicate with consumers. Journal of Consumer Research, 32(1), 29\u201340. https:\/\/doi.org\/10.1086\/429599","journal-title":"Journal of Consumer Research"},{"issue":"7","key":"9703_CR50","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2021.103509","volume":"58","author":"B Lu","year":"2021","unstructured":"Lu, B., & Chen, Z. (2021). Live streaming commerce and consumers\u2019 purchase intention: An uncertainty reduction perspective. Information & Management, 58(7), 103509.","journal-title":"Information & Management"},{"key":"9703_CR51","unstructured":"Altman, I. and Taylor, D. A. 1973. Social penetration: The development of interpersonal relationships (Vol. viii). Holt, Rinehart & Winston."},{"issue":"2","key":"9703_CR52","doi-asserted-by":"publisher","first-page":"69","DOI":"10.1016\/S0376-6357(02)00078-5","volume":"60","author":"M Cabanac","year":"2002","unstructured":"Cabanac, M. (2002). What is emotion? Behavioural Processes, 60(2), 69\u201383. https:\/\/doi.org\/10.1016\/S0376-6357(02)00078-5","journal-title":"Behavioural Processes"},{"issue":"6","key":"9703_CR53","doi-asserted-by":"publisher","first-page":"836","DOI":"10.1509\/jmr.13.0081","volume":"52","author":"J Hasford","year":"2015","unstructured":"Hasford, J., Hardesty, D. M., & Kidwell, B. (2015). More than a feeling: Emotional contagion effects in persuasive communication. Journal of Marketing Research, 52(6), 836\u2013847. https:\/\/doi.org\/10.1509\/jmr.13.0081","journal-title":"Journal of Marketing Research"},{"issue":"5","key":"9703_CR54","doi-asserted-by":"publisher","first-page":"736","DOI":"10.1037\/0022-3514.88.5.736","volume":"88","author":"JR Dunn","year":"2005","unstructured":"Dunn, J. R., & Schweitzer, M. E. (2005). Feeling and believing: The influence of emotion on trust. Journal of personality and social psychology, 88(5), 736.","journal-title":"Journal of personality and social psychology"},{"key":"9703_CR55","doi-asserted-by":"publisher","DOI":"10.4324\/9780203720752","volume-title":"Affect in social thinking and behavior","author":"JP Forgas","year":"2012","unstructured":"Forgas, J. P. (2012). Affect in social thinking and behavior. Taylor & Francis."},{"key":"9703_CR56","first-page":"99","volume-title":"Theories of mood and cognition: A user's guidebook","author":"JP Forgas","year":"2001","unstructured":"Forgas, J. P. (2001). The Affect Infusion Model (AIM): An integrative theory of mood effects on cognition and judgments. In L. L. Martin & G. L. Clore (Eds.), Theories of mood and cognition: A user\u2019s guidebook (pp. 99\u2013134). Lawrence Erlbaum Associates Publishers."},{"issue":"10","key":"9703_CR57","doi-asserted-by":"publisher","first-page":"1499","DOI":"10.1109\/LSP.2016.2603342","volume":"23","author":"K Zhang","year":"2016","unstructured":"Zhang, K., Zhang, Z., Li, Z., & Qiao, Y. (2016). Joint face detection and alignment using multitask cascaded convolutional networks. IEEE signal processing letters, 23(10), 1499\u20131503.","journal-title":"IEEE signal processing letters"},{"key":"9703_CR58","unstructured":"Pennebaker, J. W., Francis, M. E., & Booth, R. J. (2001). Linguistic inquiry and word count: LIWC 2001.\u00a0Mahway:Lawrence Erlbaum Associates,\u00a071(2001):2001."},{"issue":"1","key":"9703_CR59","doi-asserted-by":"publisher","first-page":"28","DOI":"10.1016\/j.im.2018.06.002","volume":"56","author":"ST Li","year":"2019","unstructured":"Li, S. T., Pham, T. T., & Chuang, H. C. (2019). Do reviewers\u2019 words affect predicting their helpfulness ratings? Locating helpful reviewers by linguistics styles. Information & Management, 56(1), 28\u201338.","journal-title":"Information & Management"},{"issue":"1","key":"9703_CR60","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1287\/isre.2017.0727","volume":"29","author":"M Yang","year":"2018","unstructured":"Yang, M., Adomavicius, G., Burtch, G., & Ren, Y. (2018). Mind the gap: Accounting for measurement error and misclassification in variables generated via data mining. Information Systems Research, 29(1), 4\u201324.","journal-title":"Information Systems Research"}],"container-title":["Electronic Commerce Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-023-09703-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10660-023-09703-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-023-09703-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,2,22]],"date-time":"2025-02-22T06:40:45Z","timestamp":1740206445000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10660-023-09703-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,4,29]]},"references-count":60,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2025,2]]}},"alternative-id":["9703"],"URL":"https:\/\/doi.org\/10.1007\/s10660-023-09703-7","relation":{},"ISSN":["1389-5753","1572-9362"],"issn-type":[{"type":"print","value":"1389-5753"},{"type":"electronic","value":"1572-9362"}],"subject":[],"published":{"date-parts":[[2023,4,29]]},"assertion":[{"value":"17 April 2023","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"29 April 2023","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare that there is no conflict of interests regarding the publication of this article.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}