{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,5]],"date-time":"2026-02-05T11:22:36Z","timestamp":1770290556540,"version":"3.49.0"},"reference-count":126,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2024,1,12]],"date-time":"2024-01-12T00:00:00Z","timestamp":1705017600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2024,1,12]],"date-time":"2024-01-12T00:00:00Z","timestamp":1705017600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"DOI":"10.13039\/100017159","name":"ISCTE \u2013 Instituto Universit\u00e1rio","doi-asserted-by":"crossref","id":[{"id":"10.13039\/100017159","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Electron Commer Res"],"published-print":{"date-parts":[[2024,6]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Pet food subscription-based online services (SOS) fulfill the demand for pet food that fits pets\u2019 characteristics and health necessities. The present research explores the antecedents of pet food SOS customer satisfaction and its effect on continuance intention, positively moderated by price. 28,786 online reviews from 10 pet food SOS brands were collected from Trustpilot to generate a term-frequency matrix through text mining techniques and used as an input to construct a structural equation model. Results suggest that e-service quality (E-SQ), perceived healthfulness, ingredients and nutritional composition, and packaging positively influence customer satisfaction, subsequently predicting continuance intention. In turn, price was not confirmed as a positive moderating factor in the relationship between customer satisfaction and continuance intention.<\/jats:p>","DOI":"10.1007\/s10660-024-09807-8","type":"journal-article","created":{"date-parts":[[2024,1,12]],"date-time":"2024-01-12T05:02:03Z","timestamp":1705035723000},"page":"745-769","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":17,"title":["Customer satisfaction in the pet food subscription-based online services"],"prefix":"10.1007","volume":"24","author":[{"given":"Diogo","family":"Lima","sequence":"first","affiliation":[]},{"given":"Ricardo F.","family":"Ramos","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2559-9852","authenticated-orcid":false,"given":"Pedro Miguel","family":"Oliveira","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,1,12]]},"reference":[{"key":"9807_CR1","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1016\/j.jretconser.2017.11.011","volume":"41","author":"H Woo","year":"2018","unstructured":"Woo, H., & Ramkumar, B. (2018). Who seeks a surprise box? Predictors of consumers\u2019 use of fashion and beauty subscription-based online services (SOS). Journal of Retailing and Consumer Services, 41, 121\u2013130. https:\/\/doi.org\/10.1016\/j.jretconser.2017.11.011","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"3","key":"9807_CR2","doi-asserted-by":"publisher","first-page":"715","DOI":"10.1007\/s10660-020-09430-3","volume":"22","author":"V Agrawal","year":"2022","unstructured":"Agrawal, V., Seth, N., & Dixit, J. K. (2022). A combined AHP\u2013TOPSIS\u2013DEMATEL approach for evaluating success factors of e-service quality: An experience from Indian banking industry. Electronic Commerce Research, 22(3), 715\u2013747. https:\/\/doi.org\/10.1007\/s10660-020-09430-3","journal-title":"Electronic Commerce Research"},{"key":"9807_CR3","doi-asserted-by":"publisher","first-page":"102333","DOI":"10.1016\/j.jretconser.2020.102333","volume":"58","author":"J Bray","year":"2021","unstructured":"Bray, J., De Silva Kanakaratne, M., Dragouni, M., & Douglas, J. (2021). Thinking inside the box: An empirical exploration of subscription retailing. Journal of Retailing and Consumer Services, 58, 102333. https:\/\/doi.org\/10.1016\/j.jretconser.2020.102333","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR4","doi-asserted-by":"publisher","first-page":"102677","DOI":"10.1016\/j.jretconser.2021.102677","volume":"63","author":"IT Toteva","year":"2021","unstructured":"Toteva, I. T., Lutz, R. J., & Shaw, E. H. (2021). The curious case of productivity orientation: The influence of advertising stimuli on affect and preference for subscription boxes. Journal of Retailing and Consumer Services, 63, 102677. https:\/\/doi.org\/10.1016\/j.jretconser.2021.102677","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR5","unstructured":"Subscription E-commerce Global Market Report 2023. Research and Research and Markets, & Markets (2023, March). https:\/\/www.researchandmarkets.com\/reports\/5766838\/subscription-e-commerce-global-market-report"},{"key":"9807_CR6","unstructured":"Subscription Box Global Market Report 2023. Research and Research and Markets, & Markets (2023, March). https:\/\/www.researchandmarkets.com\/reports\/5785587\/subscription-box-global-market-report"},{"issue":"1","key":"9807_CR7","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1111\/ijcs.12145","volume":"39","author":"UO Boya","year":"2015","unstructured":"Boya, U. O., Dotson, M. J., & Hyatt, E. M. (2015). A comparison of dog food choice criteria across dog owner segments: An exploratory study. International Journal of Consumer Studies, 39(1), 74\u201382. https:\/\/doi.org\/10.1111\/ijcs.12145","journal-title":"International Journal of Consumer Studies"},{"issue":"5","key":"9807_CR8","doi-asserted-by":"publisher","first-page":"631","DOI":"10.1016\/j.bushor.2021.02.024","volume":"64","author":"Y Andonova","year":"2021","unstructured":"Andonova, Y., Anaza, N. A., & Bennett, D. H. S. (2021). Riding the subscription box wave: Understanding the landscape, challenges, and critical success factors of the subscription box industry. Business Horizons, 64(5), 631\u2013646. https:\/\/doi.org\/10.1016\/j.bushor.2021.02.024","journal-title":"Business Horizons"},{"key":"9807_CR9","doi-asserted-by":"publisher","first-page":"101822","DOI":"10.1016\/j.jretconser.2019.04.019","volume":"54","author":"SF Bischof","year":"2020","unstructured":"Bischof, S. F., Boettger, T. M., & Rudolph, T. (2020). Curated subscription commerce: A theoretical conceptualization. Journal of Retailing and Consumer Services, 54, 101822. https:\/\/doi.org\/10.1016\/j.jretconser.2019.04.019","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"9807_CR10","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1080\/10454446.2012.715575","volume":"21","author":"A Kumcu","year":"2015","unstructured":"Kumcu, A., & Woolverton, A. E. (2015). Feeding fido: Changing Consumer Food preferences bring pets to the table. Journal of Food Products Marketing, 21(2), 213\u2013230. https:\/\/doi.org\/10.1080\/10454446.2012.715575","journal-title":"Journal of Food Products Marketing"},{"key":"9807_CR11","doi-asserted-by":"publisher","first-page":"11","DOI":"10.1016\/j.rvsc.2020.02.008","volume":"130","author":"LM Viana","year":"2020","unstructured":"Viana, L. M., Moth\u00e9, C. G., & Moth\u00e9, M. G. (2020). Natural food for domestic animals: A national and international technological review. Research in Veterinary Science, 130, 11\u201318. https:\/\/doi.org\/10.1016\/j.rvsc.2020.02.008","journal-title":"Research in Veterinary Science"},{"key":"9807_CR12","doi-asserted-by":"publisher","first-page":"103573","DOI":"10.1016\/j.jretconser.2023.103573","volume":"76","author":"M Jeong","year":"2024","unstructured":"Jeong, M., Yang, K., Kim, H. M., & Min, J. (2024). Curation subscription box services: Implications for the pet industry. Journal of Retailing and Consumer Services, 76, 103573. https:\/\/doi.org\/10.1016\/j.jretconser.2023.103573","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR13","doi-asserted-by":"publisher","first-page":"102232","DOI":"10.1016\/j.jretconser.2020.102232","volume":"57","author":"J Hepola","year":"2020","unstructured":"Hepola, J., Lepp\u00e4niemi, M., & Karjaluoto, H. (2020). Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption. Journal of Retailing and Consumer Services, 57, 102232. https:\/\/doi.org\/10.1016\/j.jretconser.2020.102232","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"15","key":"9807_CR14","doi-asserted-by":"publisher","first-page":"1437","DOI":"10.1080\/10447318.2020.1752478","volume":"36","author":"MRA Mamun","year":"2020","unstructured":"Mamun, M. R. A., Senn, W. D., Peak, D. A., Prybutok, V. R., & Torres, R. A. (2020). Emotional satisfaction and IS Continuance Behavior: Reshaping the expectation-confirmation model. International Journal of Human\u2013Computer Interaction, 36(15), 1437\u20131446. https:\/\/doi.org\/10.1080\/10447318.2020.1752478","journal-title":"International Journal of Human\u2013Computer Interaction"},{"key":"9807_CR15","doi-asserted-by":"publisher","first-page":"106413","DOI":"10.1016\/j.chb.2020.106413","volume":"111","author":"B Osatuyi","year":"2020","unstructured":"Osatuyi, B., Qin, H., Osatuyi, T., & Turel, O. (2020). When it comes to satisfaction \u2026 it depends: An empirical examination of social commerce users. Computers in Human Behavior, 111, 106413. https:\/\/doi.org\/10.1016\/j.chb.2020.106413","journal-title":"Computers in Human Behavior"},{"issue":"5","key":"9807_CR16","doi-asserted-by":"publisher","first-page":"e0250806","DOI":"10.1371\/journal.pone.0250806","volume":"16","author":"S Banton","year":"2021","unstructured":"Banton, S., Baynham, A., Pezzali, J. G., von Massow, M., & Shoveller, A. K. (2021). Grains on the brain: A survey of dog owner purchasing habits related to grain-free dry dog foods. PLOS ONE, 16(5), e0250806. https:\/\/doi.org\/10.1371\/journal.pone.0250806","journal-title":"PLOS ONE"},{"issue":"10","key":"9807_CR17","doi-asserted-by":"publisher","first-page":"e02690","DOI":"10.1016\/j.heliyon.2019.e02690","volume":"5","author":"P Rita","year":"2019","unstructured":"Rita, P., Oliveira, T., & Farisa, A. (2019). The impact of e-service quality and customer satisfaction on customer behavior in online shopping. Heliyon, 5(10), e02690. https:\/\/doi.org\/10.1016\/j.heliyon.2019.e02690","journal-title":"Heliyon"},{"key":"9807_CR18","doi-asserted-by":"publisher","first-page":"102525","DOI":"10.1016\/j.jretconser.2021.102525","volume":"61","author":"WK Tan","year":"2021","unstructured":"Tan, W. K., & Chen, B. H. (2021). Enhancing subscription-based ecommerce services through gambled price discounts. Journal of Retailing and Consumer Services, 61, 102525. https:\/\/doi.org\/10.1016\/j.jretconser.2021.102525","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"4","key":"9807_CR19","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1002\/mar.10076","volume":"20","author":"Z Chen","year":"2003","unstructured":"Chen, Z., & Dubinsky, A. J. (2003). A conceptual model of perceived customer value in e-commerce: A preliminary investigation. Psychology and Marketing, 20(4), 323\u2013347. https:\/\/doi.org\/10.1002\/mar.10076","journal-title":"Psychology and Marketing"},{"key":"9807_CR20","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1016\/j.jretconser.2015.07.010","volume":"27","author":"TH Engler","year":"2015","unstructured":"Engler, T. H., Winter, P., & Schulz, M. (2015). Understanding online product ratings: A customer satisfaction model. Journal of Retailing and Consumer Services, 27, 113\u2013120. https:\/\/doi.org\/10.1016\/j.jretconser.2015.07.010","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR21","doi-asserted-by":"publisher","first-page":"113475","DOI":"10.1016\/j.jbusres.2022.113475","volume":"156","author":"P Cuesta-Vali\u00f1o","year":"2023","unstructured":"Cuesta-Vali\u00f1o, P., Guti\u00e9rrez-Rodr\u00edguez, P., N\u00fanez-Barriopedro, E., & Garc\u00eda-Henche, B. (2023). Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context. Journal of Business Research, 156, 113475. https:\/\/doi.org\/10.1016\/j.jbusres.2022.113475","journal-title":"Journal of Business Research"},{"key":"9807_CR22","doi-asserted-by":"publisher","first-page":"101942","DOI":"10.1016\/j.jretconser.2019.101942","volume":"54","author":"MK Javed","year":"2020","unstructured":"Javed, M. K., & Wu, M. (2020). Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers\u2019 past experience and future confidence with the retailer. Journal of Retailing and Consumer Services, 54, 101942. https:\/\/doi.org\/10.1016\/j.jretconser.2019.101942","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR23","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-022-09534-y","author":"Z He","year":"2022","unstructured":"He, Z., Zheng, L., & He, S. (2022). A novel approach for product competitive analysis based on online reviews. Electronic Commerce Research. https:\/\/doi.org\/10.1007\/s10660-022-09534-y","journal-title":"Electronic Commerce Research"},{"issue":"5","key":"9807_CR24","doi-asserted-by":"publisher","first-page":"693","DOI":"10.1080\/02614367.2022.2131888","volume":"42","author":"RF Ramos","year":"2023","unstructured":"Ramos, R. F., Biscaia, R., Moro, S., & Kunkel, T. (2023). Understanding the importance of sport stadium visits to teams and cities through the eyes of online reviewers. Leisure Studies, 42(5), 693\u2013708. https:\/\/doi.org\/10.1080\/02614367.2022.2131888","journal-title":"Leisure Studies"},{"issue":"5","key":"9807_CR25","doi-asserted-by":"publisher","first-page":"417","DOI":"10.1080\/01973533.2012.711691","volume":"34","author":"H Gehlbach","year":"2012","unstructured":"Gehlbach, H., & Barge, S. (2012). Anchoring and adjusting in questionnaire responses. Basic and Applied Social Psychology, 34(5), 417\u2013433. https:\/\/doi.org\/10.1080\/01973533.2012.711691","journal-title":"Basic and Applied Social Psychology"},{"key":"9807_CR26","doi-asserted-by":"publisher","first-page":"103245","DOI":"10.1016\/j.ijhm.2022.103245","volume":"104","author":"P Rita","year":"2022","unstructured":"Rita, P., Ramos, R., Borges-Tiago, M. T., & Rodrigues, D. (2022). Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study. International Journal of Hospitality Management, 104, 103245. https:\/\/doi.org\/10.1016\/j.ijhm.2022.103245","journal-title":"International Journal of Hospitality Management"},{"issue":"2","key":"9807_CR27","doi-asserted-by":"publisher","first-page":"257","DOI":"10.1007\/s10660-018-9310-2","volume":"19","author":"Y Wang","year":"2019","unstructured":"Wang, Y., Wang, J., & Yao, T. (2019). What makes a helpful online review? A meta-analysis of review characteristics. Electronic Commerce Research, 19(2), 257\u2013284. https:\/\/doi.org\/10.1007\/s10660-018-9310-2","journal-title":"Electronic Commerce Research"},{"key":"9807_CR28","doi-asserted-by":"publisher","first-page":"113344","DOI":"10.1016\/j.dss.2020.113344","volume":"136","author":"X Xu","year":"2020","unstructured":"Xu, X. (2020). Examining the role of emotion in online consumer reviews of various attributes in the surprise box shopping model. Decision Support Systems, 136, 113344. https:\/\/doi.org\/10.1016\/j.dss.2020.113344","journal-title":"Decision Support Systems"},{"issue":"3","key":"9807_CR29","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1177\/1094670504271156","volume":"7","author":"A Parasuraman","year":"2005","unstructured":"Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL: A multiple-item scale for assessing Electronic Service Quality. Journal of Service Research, 7(3), 213\u2013233. https:\/\/doi.org\/10.1177\/1094670504271156","journal-title":"Journal of Service Research"},{"issue":"3","key":"9807_CR30","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1016\/S0022-4359(03)00034-4","volume":"79","author":"M Wolfinbarger","year":"2003","unstructured":"Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: Dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3), 183\u2013198. https:\/\/doi.org\/10.1016\/S0022-4359(03)00034-4","journal-title":"Journal of Retailing"},{"key":"9807_CR31","doi-asserted-by":"publisher","first-page":"106608","DOI":"10.1016\/j.chb.2020.106608","volume":"115","author":"P Kalia","year":"2021","unstructured":"Kalia, P., & Paul, J. (2021). E-service quality and e-retailers: Attribute-based multi-dimensional scaling. Computers in Human Behavior, 115, 106608. https:\/\/doi.org\/10.1016\/j.chb.2020.106608","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"9807_CR32","doi-asserted-by":"publisher","first-page":"679","DOI":"10.1016\/j.jretai.2015.05.004","volume":"91","author":"M Blut","year":"2015","unstructured":"Blut, M., Chowdhry, N., Mittal, V., & Brock, C. (2015). E-Service quality: A Meta-Analytic Review. Journal of Retailing, 91(4), 679\u2013700. https:\/\/doi.org\/10.1016\/j.jretai.2015.05.004","journal-title":"Journal of Retailing"},{"key":"9807_CR33","doi-asserted-by":"publisher","first-page":"100824","DOI":"10.1016\/j.elerap.2019.100824","volume":"34","author":"EL Lopes","year":"2019","unstructured":"Lopes, E. L., de Lam\u00f4nica Freire, O. B., & Herrero Lopes, E. (2019). Competing scales for measuring perceived quality in the electronic retail industry: A comparison between E-S-Qual and E-TailQ. Electronic Commerce Research and Applications, 34, 100824. https:\/\/doi.org\/10.1016\/j.elerap.2019.100824","journal-title":"Electronic Commerce Research and Applications"},{"key":"9807_CR34","doi-asserted-by":"publisher","first-page":"103052","DOI":"10.1016\/j.jretconser.2022.103052","volume":"68","author":"P Meena","year":"2022","unstructured":"Meena, P., & Kumar, G. (2022). Online food delivery companies\u2019 performance and consumers expectations during Covid-19: An investigation using machine learning approach. Journal of Retailing and Consumer Services, 68, 103052. https:\/\/doi.org\/10.1016\/j.jretconser.2022.103052","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"4","key":"9807_CR35","doi-asserted-by":"publisher","first-page":"500","DOI":"10.1016\/j.jretai.2016.09.002","volume":"92","author":"M Blut","year":"2016","unstructured":"Blut, M. (2016). E-Service quality: Development of a hierarchical model. Journal of Retailing, 92(4), 500\u2013517. https:\/\/doi.org\/10.1016\/j.jretai.2016.09.002","journal-title":"Journal of Retailing"},{"issue":"1","key":"9807_CR36","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1007\/s10660-021-09504-w","volume":"23","author":"W Wang","year":"2023","unstructured":"Wang, W., & Guo, Q. (2023). Subscription strategy choices of network video platforms in the presence of social influence. Electronic Commerce Research, 23(1), 577\u2013604. https:\/\/doi.org\/10.1007\/s10660-021-09504-w","journal-title":"Electronic Commerce Research"},{"issue":"12","key":"9807_CR37","doi-asserted-by":"publisher","first-page":"380","DOI":"10.3390\/info10120380","volume":"10","author":"AS Al-Adwan","year":"2019","unstructured":"Al-Adwan, A. S., & Al-Horani, M. A. (2019). Boosting customer E-Loyalty: An extended scale of Online Service Quality. Information, 10(12), 380. https:\/\/doi.org\/10.3390\/info10120380","journal-title":"Information"},{"issue":"6","key":"9807_CR38","doi-asserted-by":"publisher","first-page":"520","DOI":"10.1016\/j.ijinfomgt.2017.03.006","volume":"37","author":"TH Liao","year":"2017","unstructured":"Liao, T. H. (2017). Online shopping post-payment dissonance: Dissonance reduction strategy using online consumer social experiences. International Journal of Information Management, 37(6), 520\u2013538. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2017.03.006","journal-title":"International Journal of Information Management"},{"key":"9807_CR39","doi-asserted-by":"publisher","first-page":"332","DOI":"10.1016\/j.techfore.2017.04.003","volume":"124","author":"TSH Pham","year":"2017","unstructured":"Pham, T. S. H., & Ahammad, M. F. (2017). Antecedents and consequences of online customer satisfaction: A holistic process perspective. Technological Forecasting and Social Change, 124, 332\u2013342. https:\/\/doi.org\/10.1016\/j.techfore.2017.04.003","journal-title":"Technological Forecasting and Social Change"},{"issue":"8","key":"9807_CR40","doi-asserted-by":"publisher","first-page":"624","DOI":"10.1111\/jsap.13375","volume":"62","author":"JM Craig","year":"2021","unstructured":"Craig, J. M. (2021). Additives in pet food: Are they safe? Journal of Small Animal Practice, 62(8), 624\u2013635. https:\/\/doi.org\/10.1111\/jsap.13375","journal-title":"Journal of Small Animal Practice"},{"key":"9807_CR41","doi-asserted-by":"publisher","unstructured":"Sapowicz, S. A., Linder, D. E., & Freeman, L. M. (2016). Body Condition Scores and Evaluation of Feeding Habits of Dogs and Cats at a Low Cost Veterinary Clinic and a General Practice. The Scientific World Journal, 2016, 1\u20137. https:\/\/doi.org\/10.1155\/2016\/1901679","DOI":"10.1155\/2016\/1901679"},{"issue":"1","key":"9807_CR42","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1080\/14649365.2017.1347954","volume":"20","author":"R Fox","year":"2019","unstructured":"Fox, R., & Gee, N. R. (2019). Great expectations: Changing social, spatial and emotional understandings of the companion animal\u2013human relationship. Social & Cultural Geography, 20(1), 43\u201363. https:\/\/doi.org\/10.1080\/14649365.2017.1347954","journal-title":"Social & Cultural Geography"},{"key":"9807_CR43","doi-asserted-by":"publisher","first-page":"748776","DOI":"10.3389\/fvets.2021.748776","volume":"8","author":"AK Shoveller","year":"2021","unstructured":"Shoveller, A. K., Bosch, G., Trevizan, L., Wakshlag, J. J., & Columbus, D. A. (2021). Editorial: Nutrition and Management of animals we keep as companions. Frontiers in Veterinary Science, 8, 748776. https:\/\/doi.org\/10.3389\/fvets.2021.748776","journal-title":"Frontiers in Veterinary Science"},{"issue":"1","key":"9807_CR44","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1080\/10942912.2021.1879133","volume":"24","author":"MK Kwak","year":"2021","unstructured":"Kwak, M. K., & Cha, S. S. (2021). A study on the selection attributes affecting Pet Food Purchase: After COVID-19 pandemic. International Journal of Food Properties, 24(1), 291\u2013303. https:\/\/doi.org\/10.1080\/10942912.2021.1879133","journal-title":"International Journal of Food Properties"},{"issue":"1","key":"9807_CR45","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1186\/s12917-022-03258-9","volume":"18","author":"S Hoummady","year":"2022","unstructured":"Hoummady, S., Fantinati, M., Maso, D., Bynens, A., Banuls, D., Santos, N. R., Roche, M., & Priymenko, N. (2022). Comparison of canine owner profile according to food choice: An online preliminary survey in France. BMC Veterinary Research, 18(1), 163. https:\/\/doi.org\/10.1186\/s12917-022-03258-9","journal-title":"BMC Veterinary Research"},{"issue":"1","key":"9807_CR46","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1186\/s12917-020-02357-9","volume":"16","author":"M Vinassa","year":"2020","unstructured":"Vinassa, M., Vergnano, D., Valle, E., Giribaldi, M., Nery, J., Prola, L., Bergero, D., & Schiavone, A. (2020). Profiling Italian cat and dog owners\u2019 perceptions of pet food quality traits. BMC Veterinary Research, 16(1), 131. https:\/\/doi.org\/10.1186\/s12917-020-02357-9","journal-title":"BMC Veterinary Research"},{"issue":"11","key":"9807_CR47","doi-asserted-by":"publisher","first-page":"3301","DOI":"10.3390\/ani11113301","volume":"11","author":"M Rombach","year":"2021","unstructured":"Rombach, M., & Dean, D. L. (2021). It keeps the good boy healthy from nose to tail: Understanding Pet Food Attribute preferences of US consumers. Animals, 11(11), 3301. https:\/\/doi.org\/10.3390\/ani11113301","journal-title":"Animals"},{"issue":"20","key":"9807_CR48","doi-asserted-by":"publisher","first-page":"2775","DOI":"10.3390\/ani12202775","volume":"12","author":"JC Prata","year":"2022","unstructured":"Prata, J. C. (2022). Survey of Pet Owner attitudes on Diet choices and Feeding practices for their pets in Portugal. Animals, 12(20), 2775. https:\/\/doi.org\/10.3390\/ani12202775","journal-title":"Animals"},{"key":"9807_CR49","doi-asserted-by":"publisher","first-page":"106374","DOI":"10.1016\/j.chb.2020.106374","volume":"110","author":"C Lombart","year":"2020","unstructured":"Lombart, C., Millan, E., Normand, J. M., Verhulst, A., Labb\u00e9-Pinlon, B., & Moreau, G. (2020). Effects of physical, non-immersive virtual, and immersive virtual store environments on consumers\u2019 perceptions and purchase behavior. Computers in Human Behavior, 110, 106374. https:\/\/doi.org\/10.1016\/j.chb.2020.106374","journal-title":"Computers in Human Behavior"},{"issue":"10","key":"9807_CR50","doi-asserted-by":"publisher","first-page":"3518","DOI":"10.3390\/nu13103518","volume":"13","author":"B Plasek","year":"2021","unstructured":"Plasek, B., Lakner, Z., & Temesi, \u00c1. (2021). I believe it is healthy\u2014impact of extrinsic product attributes in demonstrating healthiness of functional Food products. Nutrients, 13(10), 3518. https:\/\/doi.org\/10.3390\/nu13103518","journal-title":"Nutrients"},{"key":"9807_CR51","doi-asserted-by":"publisher","first-page":"103228","DOI":"10.1016\/j.jretconser.2022.103228","volume":"71","author":"R Meena","year":"2023","unstructured":"Meena, R., & Sarabhai, S. (2023). Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps. Journal of Retailing and Consumer Services, 71, 103228. https:\/\/doi.org\/10.1016\/j.jretconser.2022.103228","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR52","doi-asserted-by":"publisher","first-page":"102954","DOI":"10.1016\/j.jretconser.2022.102954","volume":"66","author":"A Griva","year":"2022","unstructured":"Griva, A. (2022). I can get no e-satisfaction. What analytics say? Evidence using satisfaction data from e-commerce. Journal of Retailing and Consumer Services, 66, 102954. https:\/\/doi.org\/10.1016\/j.jretconser.2022.102954","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"1","key":"9807_CR53","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1007\/s11301-018-0146-6","volume":"69","author":"C Symmank","year":"2019","unstructured":"Symmank, C. (2019). Extrinsic and intrinsic food product attributes in consumer and sensory research: Literature review and quantification of the findings. Management Review Quarterly, 69(1), 39\u201374. https:\/\/doi.org\/10.1007\/s11301-018-0146-6","journal-title":"Management Review Quarterly"},{"issue":"4","key":"9807_CR54","doi-asserted-by":"publisher","first-page":"460","DOI":"10.2307\/3150499","volume":"17","author":"RL Oliver","year":"1980","unstructured":"Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460\u2013469. https:\/\/doi.org\/10.2307\/3150499. JSTOR.","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"9807_CR55","doi-asserted-by":"publisher","first-page":"543","DOI":"10.1007\/s11747-019-00657-7","volume":"48","author":"AS Otto","year":"2020","unstructured":"Otto, A. S., Szymanski, D. M., & Varadarajan, R. (2020). Customer satisfaction and firm performance: Insights from over a quarter century of empirical research. Journal of the Academy of Marketing Science, 48(3), 543\u2013564. https:\/\/doi.org\/10.1007\/s11747-019-00657-7","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"9807_CR56","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1007\/s10660-021-09459-y","volume":"21","author":"T Ozansoy \u00c7ad\u0131rc\u0131","year":"2021","unstructured":"Ozansoy \u00c7ad\u0131rc\u0131, T., & Sa\u011fkaya G\u00fcng\u00f6r, A. (2021). 26 years left behind: A historical and predictive analysis of electronic business research. Electronic Commerce Research, 21(1), 223\u2013243. https:\/\/doi.org\/10.1007\/s10660-021-09459-y","journal-title":"Electronic Commerce Research"},{"key":"9807_CR57","doi-asserted-by":"publisher","first-page":"103211","DOI":"10.1016\/j.jretconser.2022.103211","volume":"71","author":"CL Hsu","year":"2023","unstructured":"Hsu, C. L., & Lin, J. C. C. (2023). Understanding the user satisfaction and loyalty of customer service chatbots. Journal of Retailing and Consumer Services, 71, 103211. https:\/\/doi.org\/10.1016\/j.jretconser.2022.103211","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR58","doi-asserted-by":"publisher","first-page":"33","DOI":"10.2307\/1252099","volume":"63","author":"RL Oliver","year":"1999","unstructured":"Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33\u201344. https:\/\/doi.org\/10.2307\/1252099. JSTOR.","journal-title":"Journal of Marketing"},{"issue":"4","key":"9807_CR59","doi-asserted-by":"publisher","first-page":"491","DOI":"10.2307\/3151722","volume":"19","author":"GA Churchill","year":"1982","unstructured":"Churchill, G. A., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. Journal of Marketing Research, 19(4), 491\u2013504. https:\/\/doi.org\/10.2307\/3151722. JSTOR.","journal-title":"Journal of Marketing Research"},{"issue":"7","key":"9807_CR60","doi-asserted-by":"publisher","first-page":"784","DOI":"10.1080\/10941665.2012.708351","volume":"18","author":"H Li","year":"2013","unstructured":"Li, H., Ye, Q., & Law, R. (2013). Determinants of customer satisfaction in the Hotel industry: An application of Online Review analysis. Asia Pacific Journal of Tourism Research, 18(7), 784\u2013802. https:\/\/doi.org\/10.1080\/10941665.2012.708351","journal-title":"Asia Pacific Journal of Tourism Research"},{"key":"9807_CR61","unstructured":"Oliver, R. L. (2010). Satisfaction: A behavioral perspective on the consumer (2nd ed.). M.E. Sharpe."},{"issue":"4","key":"9807_CR62","doi-asserted-by":"publisher","first-page":"495","DOI":"10.1086\/209131","volume":"14","author":"RL Oliver","year":"1988","unstructured":"Oliver, R. L., & DeSarbo, W. S. (1988). Response determinants in satisfaction judgments. Journal of Consumer Research, 14(4), 495. https:\/\/doi.org\/10.1086\/209131","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"9807_CR63","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1016\/S0148-2963(97)00178-1","volume":"44","author":"J Wirtz","year":"1999","unstructured":"Wirtz, J., & Bateson, J. E. G. (1999). Consumer satisfaction with services. Journal of Business Research, 44(1), 55\u201366. https:\/\/doi.org\/10.1016\/S0148-2963(97)00178-1","journal-title":"Journal of Business Research"},{"key":"9807_CR64","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-022-09562-8","author":"K Klein","year":"2022","unstructured":"Klein, K., & Martinez, L. F. (2022). The impact of anthropomorphism on customer satisfaction in chatbot commerce: An experimental study in the food sector. Electronic Commerce Research. https:\/\/doi.org\/10.1007\/s10660-022-09562-8","journal-title":"Electronic Commerce Research"},{"issue":"4","key":"9807_CR65","doi-asserted-by":"publisher","first-page":"585","DOI":"10.1007\/s10660-015-9202-7","volume":"15","author":"H Li","year":"2015","unstructured":"Li, H., Aham-Anyanwu, N., Tevrizci, C., & Luo, X. (2015). The interplay between value and service quality experience: E-loyalty development process through the eTailQ scale and value perception. Electronic Commerce Research, 15(4), 585\u2013615. https:\/\/doi.org\/10.1007\/s10660-015-9202-7","journal-title":"Electronic Commerce Research"},{"key":"9807_CR66","doi-asserted-by":"publisher","first-page":"102315","DOI":"10.1016\/j.ijinfomgt.2021.102315","volume":"58","author":"M Yan","year":"2021","unstructured":"Yan, M., Filieri, R., & Gorton, M. (2021). Continuance intention of online technologies: A systematic literature review. International Journal of Information Management, 58, 102315. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2021.102315","journal-title":"International Journal of Information Management"},{"key":"9807_CR67","doi-asserted-by":"publisher","first-page":"102568","DOI":"10.1016\/j.jretconser.2021.102568","volume":"61","author":"S Antwi","year":"2021","unstructured":"Antwi, S. (2021). I just like this e-Retailer: Understanding online consumers repurchase intention from relationship quality perspective. Journal of Retailing and Consumer Services, 61, 102568. https:\/\/doi.org\/10.1016\/j.jretconser.2021.102568","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"1","key":"9807_CR68","doi-asserted-by":"publisher","first-page":"76","DOI":"10.3390\/joitmc7010076","volume":"7","author":"YT Prasetyo","year":"2021","unstructured":"Prasetyo, Y. T., Tanto, H., Mariyanto, M., Hanjaya, C., Young, M. N., Persada, S. F., Miraja, B. A., & Redi, A. A. N. P (2021). Factors affecting customer satisfaction and loyalty in Online Food Delivery Service during the COVID-19 pandemic: Its relation with Open Innovation. Journal of Open Innovation: Technology Market and Complexity, 7(1), 76. https:\/\/doi.org\/10.3390\/joitmc7010076","journal-title":"Journal of Open Innovation: Technology Market and Complexity"},{"key":"9807_CR69","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1016\/j.jretconser.2015.09.001","volume":"28","author":"C Lombart","year":"2016","unstructured":"Lombart, C., Louis, D., & Labb\u00e9-Pinlon, B. (2016). Price image consequences. Journal of Retailing and Consumer Services, 28, 107\u2013116. https:\/\/doi.org\/10.1016\/j.jretconser.2015.09.001","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR70","doi-asserted-by":"publisher","first-page":"189","DOI":"10.1016\/j.jretconser.2016.06.014","volume":"32","author":"R Casidy","year":"2016","unstructured":"Casidy, R., & Wymer, W. (2016). A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price. Journal of Retailing and Consumer Services, 32, 189\u2013197. https:\/\/doi.org\/10.1016\/j.jretconser.2016.06.014","journal-title":"Journal of Retailing and Consumer Services"},{"key":"9807_CR71","doi-asserted-by":"publisher","first-page":"196","DOI":"10.1016\/j.jairtraman.2016.08.004","volume":"57","author":"T Osaki","year":"2016","unstructured":"Osaki, T., & Kubota, Y. (2016). Perceptions of premium service and superiority: Why do customers pay more for high-value-added domestic airline services in Japan? Journal of Air Transport Management, 57, 196\u2013201. https:\/\/doi.org\/10.1016\/j.jairtraman.2016.08.004","journal-title":"Journal of Air Transport Management"},{"key":"9807_CR72","doi-asserted-by":"publisher","first-page":"107272","DOI":"10.1016\/j.chb.2022.107272","volume":"133","author":"Q Wang","year":"2022","unstructured":"Wang, Q., Zhang, W., Li, J., Mai, F., & Ma, Z. (2022). Effect of online review sentiment on product sales: The moderating role of review credibility perception. Computers in Human Behavior, 133, 107272. https:\/\/doi.org\/10.1016\/j.chb.2022.107272","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"9807_CR73","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/0022242919873106","volume":"84","author":"J Berger","year":"2020","unstructured":"Berger, J., Humphreys, A., Ludwig, S., Moe, W. W., Netzer, O., & Schweidel, D. A. (2020). Uniting the tribes: Using text for marketing insight. Journal of Marketing, 84(1), 1\u201325. https:\/\/doi.org\/10.1177\/0022242919873106","journal-title":"Journal of Marketing"},{"key":"9807_CR74","doi-asserted-by":"publisher","unstructured":"Moro, S., & Rita, P. (2022). Data and text mining from online reviews: An automatic literature analysis. WIREs Data Mining and Knowledge Discovery, 12(3). https:\/\/doi.org\/10.1002\/widm.1448","DOI":"10.1002\/widm.1448"},{"issue":"1","key":"9807_CR75","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1108\/EJMBE-10-2019-0192","volume":"30","author":"P Rita","year":"2020","unstructured":"Rita, P., Ramos, R. F., Moro, S., Mealha, M., & Radu, L. (2020). Online dating apps as a marketing channel: A generational approach. European Journal of Management and Business Economics, 30(1), 1\u201317. https:\/\/doi.org\/10.1108\/EJMBE-10-2019-0192","journal-title":"European Journal of Management and Business Economics"},{"issue":"5","key":"9807_CR76","doi-asserted-by":"publisher","first-page":"1035","DOI":"10.1002\/mar.21640","volume":"39","author":"M Sarstedt","year":"2022","unstructured":"Sarstedt, M., Hair, J. F., Pick, M., Liengaard, B. D., Radomir, L., & Ringle, C. M. (2022). Progress in partial least squares structural equation modeling use in marketing research in the last decade. Psychology & Marketing, 39(5), 1035\u20131064. https:\/\/doi.org\/10.1002\/mar.21640","journal-title":"Psychology & Marketing"},{"key":"9807_CR77","doi-asserted-by":"publisher","first-page":"101297","DOI":"10.1016\/j.jup.2021.101297","volume":"73","author":"S Littlechild","year":"2021","unstructured":"Littlechild, S. (2021). Exploring customer satisfaction in Great Britain\u2019s retail energy sector part II: The increasing use of Trustpilot online reviews. Utilities Policy, 73, 101297. https:\/\/doi.org\/10.1016\/j.jup.2021.101297","journal-title":"Utilities Policy"},{"key":"9807_CR78","unstructured":"Trustpilot (2022). Trustpilot Reviews: Experience the power of customer reviews. Trustpilot. https:\/\/www.trustpilot.com\/"},{"key":"9807_CR79","unstructured":"Octoparse (2022). Web Scraping Tool & Free Web Crawlers | Octoparse. Octoparse. https:\/\/www.octoparse.com\/"},{"issue":"2","key":"9807_CR80","doi-asserted-by":"publisher","first-page":"231","DOI":"10.1177\/10506519211064619","volume":"36","author":"JR Gallagher","year":"2022","unstructured":"Gallagher, J. R., & Beveridge, A. (2022). Project-oriented web scraping in Technical Communication Research. Journal of Business and Technical Communication, 36(2), 231\u2013250. https:\/\/doi.org\/10.1177\/10506519211064619","journal-title":"Journal of Business and Technical Communication"},{"issue":"1","key":"9807_CR81","doi-asserted-by":"publisher","first-page":"279","DOI":"10.1007\/s10660-022-09630-z","volume":"23","author":"AL Karn","year":"2023","unstructured":"Karn, A. L., Karna, R. K., Kondamudi, B. R., Bagale, G., Pustokhin, D. A., Pustokhina, I. V., & Sengan, S. (2023). Customer centric hybrid recommendation system for E-Commerce applications by integrating hybrid sentiment analysis. Electronic Commerce Research, 23(1), 279\u2013314. https:\/\/doi.org\/10.1007\/s10660-022-09630-z","journal-title":"Electronic Commerce Research"},{"key":"9807_CR82","unstructured":"R Core Team (2022). R: A language and environment for statistical computing (4.2.1) [Computer software]. R Foundation for Statistical Computing. https:\/\/www.R-project.org\/"},{"issue":"7","key":"9807_CR83","doi-asserted-by":"publisher","first-page":"675","DOI":"10.1080\/19368623.2017.1310075","volume":"26","author":"AC Calheiros","year":"2017","unstructured":"Calheiros, A. C., Moro, S., & Rita, P. (2017). Sentiment classification of consumer-generated online reviews using topic modeling. Journal of Hospitality Marketing & Management, 26(7), 675\u2013693. https:\/\/doi.org\/10.1080\/19368623.2017.1310075","journal-title":"Journal of Hospitality Marketing & Management"},{"issue":"2","key":"9807_CR84","doi-asserted-by":"publisher","first-page":"765","DOI":"10.5194\/essd-10-765-2018","volume":"10","author":"HX Do","year":"2018","unstructured":"Do, H. X., Gudmundsson, L., Leonard, M., & Westra, S. (2018). The global streamflow indices and Metadata Archive (GSIM) \u2013 part 1: The production of a daily streamflow archive and metadata. Earth System Science Data, 10(2), 765\u2013785. https:\/\/doi.org\/10.5194\/essd-10-765-2018","journal-title":"Earth System Science Data"},{"key":"9807_CR85","doi-asserted-by":"publisher","unstructured":"Ohri, A. (2014). Training Literature for Cloud Computing and R. In A. Ohri (Ed.), R for Cloud Computing: An Approach for Data Scientists (pp. 247\u2013260). Springer New York. https:\/\/doi.org\/10.1007\/978-1-4939-1702-0_9","DOI":"10.1007\/978-1-4939-1702-0_9"},{"issue":"5","key":"9807_CR86","doi-asserted-by":"publisher","first-page":"2041","DOI":"10.1111\/ijcs.12800","volume":"46","author":"PM Oliveira","year":"2022","unstructured":"Oliveira, P. M., Guerreiro, J., & Rita, P. (2022). Neuroscience research in consumer behavior: A review and future research agenda. International Journal of Consumer Studies, 46(5), 2041\u20132067. https:\/\/doi.org\/10.1111\/ijcs.12800","journal-title":"International Journal of Consumer Studies"},{"issue":"7","key":"9807_CR87","doi-asserted-by":"publisher","first-page":"4172","DOI":"10.3390\/su14074172","volume":"14","author":"C Lemos","year":"2022","unstructured":"Lemos, C., Ramos, R. F., Moro, S., & Oliveira, P. M. (2022). Stick or twist\u2014the rise of Blockchain Applications in Marketing Management. Sustainability, 14(7), 4172. https:\/\/doi.org\/10.3390\/su14074172","journal-title":"Sustainability"},{"key":"9807_CR88","doi-asserted-by":"publisher","first-page":"275","DOI":"10.1016\/j.jbusres.2019.01.053","volume":"103","author":"S Moro","year":"2019","unstructured":"Moro, S., Pires, G., Rita, P., & Cortez, P. (2019). A text mining and topic modelling perspective of ethnic marketing research. Journal of Business Research, 103, 275\u2013285. https:\/\/doi.org\/10.1016\/j.jbusres.2019.01.053","journal-title":"Journal of Business Research"},{"key":"9807_CR89","doi-asserted-by":"publisher","first-page":"104313","DOI":"10.1016\/j.tourman.2021.104313","volume":"85","author":"S Piccinelli","year":"2021","unstructured":"Piccinelli, S., Moro, S., & Rita, P. (2021). Air-travelers\u2019 concerns emerging from online comments during the COVID-19 outbreak. Tourism Management, 85, 104313. https:\/\/doi.org\/10.1016\/j.tourman.2021.104313","journal-title":"Tourism Management"},{"issue":"3","key":"9807_CR90","doi-asserted-by":"publisher","first-page":"373","DOI":"10.1080\/13032917.2022.2041444","volume":"34","author":"A Correia","year":"2023","unstructured":"Correia, A., Moro, S., & Rita, P. (2023). The travel dream experience in pandemic times. Anatolia, 34(3), 373\u2013388. https:\/\/doi.org\/10.1080\/13032917.2022.2041444","journal-title":"Anatolia"},{"key":"9807_CR91","doi-asserted-by":"publisher","first-page":"101","DOI":"10.1016\/j.jbusres.2019.11.069","volume":"109","author":"JF Hair","year":"2020","unstructured":"Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101\u2013110. https:\/\/doi.org\/10.1016\/j.jbusres.2019.11.069","journal-title":"Journal of Business Research"},{"issue":"1","key":"9807_CR92","doi-asserted-by":"publisher","first-page":"321","DOI":"10.1108\/IJCHM-04-2022-0474","volume":"35","author":"JM Becker","year":"2023","unstructured":"Becker, J. M., Cheah, J. H., Gholamzade, R., Ringle, C. M., & Sarstedt, M. (2023). PLS-SEM\u2019s most wanted guidance. International Journal of Contemporary Hospitality Management, 35(1), 321\u2013346. https:\/\/doi.org\/10.1108\/IJCHM-04-2022-0474","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"1","key":"9807_CR93","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1108\/EBR-11-2018-0203","volume":"31","author":"JF Hair","year":"2019","unstructured":"Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2\u201324. https:\/\/doi.org\/10.1108\/EBR-11-2018-0203","journal-title":"European Business Review"},{"issue":"3","key":"9807_CR94","doi-asserted-by":"publisher","first-page":"442","DOI":"10.1108\/IMDS-04-2016-0130","volume":"117","author":"J Hair","year":"2017","unstructured":"Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management & Data Systems, 117(3), 442\u2013458. https:\/\/doi.org\/10.1108\/IMDS-04-2016-0130","journal-title":"Industrial Management & Data Systems"},{"key":"9807_CR95","unstructured":"Ringle, C. M., Wende, S., & Becker, J. M. (2022). SmartPLS (Version 4) [Computer software]. SmartPLS GmbH. https:\/\/www.smartpls.com"},{"issue":"3","key":"9807_CR96","doi-asserted-by":"publisher","first-page":"260","DOI":"10.1177\/1094670505278867","volume":"8","author":"JE Collier","year":"2006","unstructured":"Collier, J. E., & Bienstock, C. C. (2006). Measuring Service Quality in E-Retailing. Journal of Service Research, 8(3), 260\u2013275. https:\/\/doi.org\/10.1177\/1094670505278867","journal-title":"Journal of Service Research"},{"issue":"2","key":"9807_CR97","doi-asserted-by":"publisher","first-page":"e001791","DOI":"10.1136\/bmjoq-2021-001791","volume":"11","author":"I Blotenberg","year":"2022","unstructured":"Blotenberg, I., Schang, L., & Boywitt, D. (2022). Should indicators be correlated? Formative indicators for healthcare quality measurement. BMJ Open Quality, 11(2), e001791. https:\/\/doi.org\/10.1136\/bmjoq-2021-001791","journal-title":"BMJ Open Quality"},{"key":"9807_CR98","doi-asserted-by":"crossref","unstructured":"Hair, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. (2018). Advanced issues in partial least squares structural equation modeling. SAGE.","DOI":"10.1007\/978-3-319-05542-8_15-1"},{"issue":"12","key":"9807_CR99","doi-asserted-by":"publisher","first-page":"1238","DOI":"10.1016\/j.jbusres.2008.01.012","volume":"61","author":"SP Gudergan","year":"2008","unstructured":"Gudergan, S. P., Ringle, C. M., Wende, S., & Will, A. (2008). Confirmatory tetrad analysis in PLS path modeling. Journal of Business Research, 61(12), 1238\u20131249. https:\/\/doi.org\/10.1016\/j.jbusres.2008.01.012","journal-title":"Journal of Business Research"},{"issue":"2","key":"9807_CR100","doi-asserted-by":"publisher","first-page":"182","DOI":"10.1177\/1094428114526928","volume":"17","author":"J Henseler","year":"2014","unstructured":"Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., Ketchen, D. J., Hair, J. F., Hult, G. T. M., & Calantone, R. J. (2014). Common beliefs and reality about PLS: Comments on R\u00f6nkk\u00f6 and Evermann (2013). Organizational Research Methods, 17(2), 182\u2013209. https:\/\/doi.org\/10.1177\/1094428114526928","journal-title":"Organizational Research Methods"},{"issue":"4","key":"9807_CR101","doi-asserted-by":"publisher","first-page":"424","DOI":"10.1037\/1082-989X.3.4.424","volume":"3","author":"L Hu","year":"1998","unstructured":"Hu, L., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424\u2013453. https:\/\/doi.org\/10.1037\/1082-989X.3.4.424","journal-title":"Psychological Methods"},{"issue":"12","key":"9807_CR102","doi-asserted-by":"publisher","first-page":"1250","DOI":"10.1016\/j.jbusres.2008.01.013","volume":"61","author":"T Coltman","year":"2008","unstructured":"Coltman, T., Devinney, T. M., Midgley, D. F., & Venaik, S. (2008). Formative versus reflective measurement models: Two applications of formative measurement. Journal of Business Research, 61(12), 1250\u20131262. https:\/\/doi.org\/10.1016\/j.jbusres.2008.01.013","journal-title":"Journal of Business Research"},{"issue":"3","key":"9807_CR103","doi-asserted-by":"publisher","first-page":"581","DOI":"10.1037\/met0000056","volume":"22","author":"KA Bollen","year":"2017","unstructured":"Bollen, K. A., & Diamantopoulos, A. (2017). In defense of causal-formative indicators: A minority report. Psychological Methods, 22(3), 581\u2013596. https:\/\/doi.org\/10.1037\/met0000056","journal-title":"Psychological Methods"},{"key":"9807_CR104","unstructured":"Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295\u2013336). Lawrence Erlbaum Associates Publishers."},{"key":"9807_CR105","doi-asserted-by":"crossref","unstructured":"Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (Third edition). SAGE.","DOI":"10.1007\/978-3-030-80519-7"},{"issue":"11","key":"9807_CR106","doi-asserted-by":"publisher","first-page":"2322","DOI":"10.1108\/EJM-02-2019-0189","volume":"53","author":"G Shmueli","year":"2019","unstructured":"Shmueli, G., Sarstedt, M., Hair, J. F., Cheah, J. H., Ting, H., Vaithilingam, S., & Ringle, C. M. (2019). Predictive model assessment in PLS-SEM: Guidelines for using PLSpredict. European Journal of Marketing, 53(11), 2322\u20132347. https:\/\/doi.org\/10.1108\/EJM-02-2019-0189","journal-title":"European Journal of Marketing"},{"key":"9807_CR107","doi-asserted-by":"publisher","unstructured":"Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Evaluation of formative measurement models. In J. F. Hair, G. T. M. Hult, C. M. Ringle, M. Sarstedt, N. P. Danks, & S. Ray (Eds.), Partial Least Squares Structural Equation Modeling (PLS-SEM) using R (pp. 91\u2013113). Springer International Publishing. https:\/\/doi.org\/10.1007\/978-3-030-80519-7_5","DOI":"10.1007\/978-3-030-80519-7_5"},{"key":"9807_CR108","doi-asserted-by":"publisher","first-page":"102151","DOI":"10.1016\/j.ijinfomgt.2020.102151","volume":"54","author":"P Harrigan","year":"2020","unstructured":"Harrigan, P., Miles, M. P., Fang, Y., & Roy, S. K. (2020). The role of social media in the engagement and information processes of social CRM. International Journal of Information Management, 54, 102151. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2020.102151","journal-title":"International Journal of Information Management"},{"issue":"3","key":"9807_CR109","doi-asserted-by":"publisher","first-page":"1001","DOI":"10.25300\/MISQ\/2018\/13587","volume":"42","author":"MI Aguirre-Urreta","year":"2018","unstructured":"Aguirre-Urreta, M. I., & R\u00f6nkk\u00f6, M. (2018). Statistical inference with PLSc using bootstrap confidence intervals. MIS Quarterly, 42(3), 1001\u20131020. https:\/\/doi.org\/10.25300\/MISQ\/2018\/13587","journal-title":"MIS Quarterly"},{"issue":"12","key":"9807_CR110","doi-asserted-by":"publisher","first-page":"1865","DOI":"10.1287\/mnsc.1060.0597","volume":"52","author":"NK Malhotra","year":"2006","unstructured":"Malhotra, N. K., Kim, S. S., & Patil, A. (2006). Common method variance in Is Research: A comparison of alternative approaches and a reanalysis of past Research. Management Science, 52(12), 1865\u20131883.","journal-title":"Management Science"},{"issue":"5","key":"9807_CR111","doi-asserted-by":"publisher","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","volume":"88","author":"PM Podsakoff","year":"2003","unstructured":"Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879\u2013903. https:\/\/doi.org\/10.1037\/0021-9010.88.5.879","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"9807_CR112","doi-asserted-by":"publisher","first-page":"539","DOI":"10.1146\/annurev-psych-120710-100452","volume":"63","author":"PM Podsakoff","year":"2012","unstructured":"Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of Method Bias in Social Science Research and recommendations on how to control it. Annual Review of Psychology, 63(1), 539\u2013569. https:\/\/doi.org\/10.1146\/annurev-psych-120710-100452","journal-title":"Annual Review of Psychology"},{"issue":"2","key":"9807_CR113","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1145\/3330472.3330477","volume":"50","author":"MI Aguirre-Urreta","year":"2019","unstructured":"Aguirre-Urreta, M. I., & Hu, J. (2019). Detecting Common Method Bias: Performance of the Harman\u2019s single-factor test. SIGMIS Database, 50(2), 45\u201370. https:\/\/doi.org\/10.1145\/3330472.3330477","journal-title":"SIGMIS Database"},{"issue":"4","key":"9807_CR114","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/ijec.2015100101","volume":"11","author":"N Kock","year":"2015","unstructured":"Kock, N. (2015). Common Method Bias in PLS-SEM: A full collinearity Assessment Approach. International Journal of E-Collaboration, 11(4), 1\u201310. https:\/\/doi.org\/10.4018\/ijec.2015100101","journal-title":"International Journal of E-Collaboration"},{"issue":"7","key":"9807_CR115","doi-asserted-by":"publisher","first-page":"546","DOI":"10.17705\/1jais.00302","volume":"13","author":"N Kock","year":"2012","unstructured":"Kock, N., Lynn, G., & Stevens Institute of Technology. (2012). Lateral collinearity and misleading results in Variance-based SEM: An illustration and recommendations. Journal of the Association for Information Systems, 13(7), 546\u2013580. https:\/\/doi.org\/10.17705\/1jais.00302","journal-title":"Journal of the Association for Information Systems"},{"issue":"22","key":"9807_CR116","doi-asserted-by":"publisher","first-page":"12393","DOI":"10.3390\/su132212393","volume":"13","author":"G Antonides","year":"2021","unstructured":"Antonides, G., & Hovestadt, L. (2021). Product attributes, evaluability, and consumer satisfaction. Sustainability, 13(22), 12393. https:\/\/doi.org\/10.3390\/su132212393","journal-title":"Sustainability"},{"key":"9807_CR117","doi-asserted-by":"publisher","unstructured":"Khan, M. I., Loh, J. (M. I.), Hossain, A., & Hasan Talukder, M. J. (2023). Cynicism as strength: Privacy cynicism, satisfaction and trust among social media users. Computers in Human Behavior, 142, 107638. https:\/\/doi.org\/10.1016\/j.chb.2022.107638","DOI":"10.1016\/j.chb.2022.107638"},{"key":"9807_CR118","doi-asserted-by":"publisher","first-page":"581659","DOI":"10.3389\/fpsyg.2020.581659","volume":"11","author":"MD M\u00e9ndez-Aparicio","year":"2020","unstructured":"M\u00e9ndez-Aparicio, M. D., Jim\u00e9nez-Zarco, A., Izquierdo-Yusta, A., & Blazquez-Resino, J. J. (2020). Customer experience and satisfaction in private insurance web areas. Frontiers in Psychology, 11, 581659. https:\/\/doi.org\/10.3389\/fpsyg.2020.581659","journal-title":"Frontiers in Psychology"},{"issue":"3","key":"9807_CR119","doi-asserted-by":"publisher","first-page":"138","DOI":"10.1016\/j.iedeen.2019.07.001","volume":"25","author":"RF Ramos","year":"2019","unstructured":"Ramos, R. F., Rita, P., & Moro, S. (2019). From institutional websites to social media and mobile applications: A usability perspective. European Research on Management and Business Economics, 25(3), 138\u2013143. https:\/\/doi.org\/10.1016\/j.iedeen.2019.07.001","journal-title":"European Research on Management and Business Economics"},{"key":"9807_CR120","doi-asserted-by":"publisher","first-page":"446","DOI":"10.1016\/j.jbusres.2019.05.017","volume":"129","author":"MS Rosenbaum","year":"2021","unstructured":"Rosenbaum, M. S., Ramirez, G. C., Campbell, J., & Klaus, P. (2021). The product is me: Hyper-personalized consumer goods as unconventional luxury. Journal of Business Research, 129, 446\u2013454. https:\/\/doi.org\/10.1016\/j.jbusres.2019.05.017","journal-title":"Journal of Business Research"},{"key":"9807_CR121","doi-asserted-by":"publisher","first-page":"107329","DOI":"10.1016\/j.chb.2022.107329","volume":"134","author":"H Jiang","year":"2022","unstructured":"Jiang, H., Cheng, Y., Yang, J., & Gao, S. (2022). AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior. Computers in Human Behavior, 134, 107329. https:\/\/doi.org\/10.1016\/j.chb.2022.107329","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"9807_CR122","doi-asserted-by":"publisher","first-page":"529","DOI":"10.1016\/j.cvsm.2021.01.009","volume":"51","author":"SL Sanderson","year":"2021","unstructured":"Sanderson, S. L. (2021). Pros and cons of Commercial Pet Foods (Including Grain\/Grain Free) for dogs and cats. Veterinary Clinics of North America: Small Animal Practice, 51(3), 529\u2013550. https:\/\/doi.org\/10.1016\/j.cvsm.2021.01.009","journal-title":"Veterinary Clinics of North America: Small Animal Practice"},{"issue":"1","key":"9807_CR123","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1080\/10496491.2020.1809596","volume":"27","author":"D Jamshidi","year":"2021","unstructured":"Jamshidi, D., & Rousta, A. (2021). Brand commitment role in the relationship between brand loyalty and brand satisfaction: Phone industry in Malaysia. Journal of Promotion Management, 27(1), 151\u2013176. https:\/\/doi.org\/10.1080\/10496491.2020.1809596","journal-title":"Journal of Promotion Management"},{"key":"9807_CR124","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1016\/j.resconrec.2018.10.001","volume":"141","author":"Y Hao","year":"2019","unstructured":"Hao, Y., Liu, H., Chen, H., Sha, Y., Ji, H., & Fan, J. (2019). What affect consumers\u2019 willingness to pay for green packaging? Evidence from China. Resources Conservation and Recycling, 141, 21\u201329. https:\/\/doi.org\/10.1016\/j.resconrec.2018.10.001","journal-title":"Resources Conservation and Recycling"},{"issue":"4","key":"9807_CR125","doi-asserted-by":"publisher","first-page":"414","DOI":"10.1108\/RJTA-06-2020-0066","volume":"25","author":"S Jain","year":"2021","unstructured":"Jain, S., & Sundstr\u00f6m, M. (2021). Toward a conceptualization of personalized services in apparel e-commerce fulfillment. Research Journal of Textile and Apparel, 25(4), 414\u2013430. https:\/\/doi.org\/10.1108\/RJTA-06-2020-0066","journal-title":"Research Journal of Textile and Apparel"},{"issue":"11","key":"9807_CR126","doi-asserted-by":"publisher","first-page":"3101","DOI":"10.3390\/ani11113101","volume":"11","author":"M Rombach","year":"2021","unstructured":"Rombach, M., & Dean, D. L. (2021). Just love me, feed me, never leave me: Understanding Pet Food anxiety, feeding and shopping behavior of US Pet Owners in Covidian Times. Animals, 11(11), 3101. https:\/\/doi.org\/10.3390\/ani11113101","journal-title":"Animals"}],"container-title":["Electronic Commerce Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-024-09807-8.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10660-024-09807-8\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10660-024-09807-8.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,22]],"date-time":"2024-07-22T14:46:14Z","timestamp":1721659574000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10660-024-09807-8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,1,12]]},"references-count":126,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2024,6]]}},"alternative-id":["9807"],"URL":"https:\/\/doi.org\/10.1007\/s10660-024-09807-8","relation":{},"ISSN":["1389-5753","1572-9362"],"issn-type":[{"value":"1389-5753","type":"print"},{"value":"1572-9362","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,1,12]]},"assertion":[{"value":"4 January 2024","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"12 January 2024","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}