{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,8]],"date-time":"2026-06-08T15:25:19Z","timestamp":1780932319919,"version":"3.54.1"},"reference-count":57,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2017,6,9]],"date-time":"2017-06-09T00:00:00Z","timestamp":1496966400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"name":"Institute for the Promotion of Innovation through Science and Technology in Flanders","award":["120028"],"award-info":[{"award-number":["120028"]}]},{"DOI":"10.13039\/501100009873","name":"Regione Autonoma della Sardegna","doi-asserted-by":"crossref","award":["CRP-17938"],"award-info":[{"award-number":["CRP-17938"]}],"id":[{"id":"10.13039\/501100009873","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Empir Software Eng"],"published-print":{"date-parts":[[2018,2]]},"DOI":"10.1007\/s10664-017-9526-0","type":"journal-article","created":{"date-parts":[[2017,6,9]],"date-time":"2017-06-09T07:34:54Z","timestamp":1496993694000},"page":"521-564","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":50,"title":["An exploratory qualitative and quantitative analysis of emotions in issue report comments of open source systems"],"prefix":"10.1007","volume":"23","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8990-0624","authenticated-orcid":false,"given":"Alessandro","family":"Murgia","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Marco","family":"Ortu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Parastou","family":"Tourani","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Bram","family":"Adams","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Serge","family":"Demeyer","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2017,6,9]]},"reference":[{"issue":"1","key":"9526_CR1","doi-asserted-by":"publisher","first-page":"8","DOI":"10.1186\/s13673-017-0091-8","volume":"7","author":"T Ahmed","year":"2017","unstructured":"Ahmed T, Srivastava A (2017) Understanding and evaluating the behavior of technical users. a study of developer interaction at stackoverflow. Human-centric Computing and Information Sciences 7(1):8","journal-title":"Human-centric Computing and Information Sciences"},{"issue":"3","key":"9526_CR2","doi-asserted-by":"publisher","first-page":"367","DOI":"10.2189\/asqu.2005.50.3.367","volume":"50","author":"TM Amabile","year":"2005","unstructured":"Amabile T M, Barsade S G, Mueller J S, Staw B M (2005) Affect and creativity at work. Adm Sci Q 50(3):367\u2013403. doi: 10.2307\/30037208","journal-title":"Adm Sci Q"},{"key":"9526_CR3","doi-asserted-by":"crossref","first-page":"196","DOI":"10.1007\/978-3-540-74628-7_27","volume-title":"10th international conference on text, speech and dialogue (TSD). Springer","author":"S Aman","year":"2007","unstructured":"Aman S, Szpakowicz S (2007) Identifying expressions of emotion in text 10th international conference on text, speech and dialogue (TSD). Springer, pp 196\u2013205"},{"key":"9526_CR4","volume-title":"Agile modeling: effective practices for extreme programming and the unified process","author":"S Ambler","year":"2002","unstructured":"Ambler S (2002) Agile modeling: effective practices for extreme programming and the unified process. Wiley, New York"},{"key":"9526_CR5","first-page":"375","volume-title":"Proceedings of the international conference on software engineering (ICSE)","author":"A Bacchelli","year":"2010","unstructured":"Bacchelli A, Lanza M, Robbes R (2010) Linking e-mails and source code artifacts Proceedings of the international conference on software engineering (ICSE), pp 375\u2013384"},{"key":"9526_CR6","first-page":"375","volume-title":"Proceedings of the international conference on software engineering (ICSE)","author":"A Bacchelli","year":"2012","unstructured":"Bacchelli A, Sasso TD, D\u2019Ambros M, Lanza M (2012) Content classification of development emails Proceedings of the international conference on software engineering (ICSE), pp 375\u2013385"},{"issue":"1","key":"9526_CR7","doi-asserted-by":"publisher","first-page":"48","DOI":"10.5120\/ijais12-450651","volume":"4","author":"R Balabantaray","year":"2012","unstructured":"Balabantaray R, Mohammad M, Sharma N (2012) Multi-class twitter emotion classification: a new approach. International Journal of Applied Information Systems 4 (1):48\u201353","journal-title":"International Journal of Applied Information Systems"},{"key":"9526_CR8","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1109\/ICSM.2013.72","volume-title":"International conference on software maintenance (ICSM)","author":"B Bazelli","year":"2013","unstructured":"Bazelli B, Hindle A, Stroulia E (2013) On the personality traits of stackoverflow users International conference on software maintenance (ICSM). doi: 10.1109\/ICSM.2013.72 , pp 460\u2013463"},{"issue":"1","key":"9526_CR9","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.jocs.2010.12.007","volume":"2","author":"J Bollen","year":"2011","unstructured":"Bollen J, Mao H, Zeng X (2011) Twitter mood predicts the stock market. Journal of Computational Science 2(1):1\u20138","journal-title":"Journal of Computational Science"},{"key":"9526_CR10","unstructured":"Brodkin J (2013) Linus torvalds defends his right to shame linux kernel developers. http:\/\/www.webcitation.org\/6O2zErgzE"},{"issue":"4","key":"9526_CR11","doi-asserted-by":"publisher","first-page":"10","DOI":"10.1109\/MC.1987.1663532","volume":"20","author":"FPJr Brooks","year":"1987","unstructured":"Brooks FP Jr (1987) No silver bullet essence and accidents of software engineering. Computer 20(4):10\u201319","journal-title":"Computer"},{"key":"9526_CR12","unstructured":"Campbell DT, Stanley JC (1963) Experimental and quasi-experimental designs for generalized causal inference. Houghton Mifflin"},{"issue":"4","key":"9526_CR13","doi-asserted-by":"publisher","first-page":"1149","DOI":"10.1007\/s13278-013-0119-7","volume":"3","author":"M Cataldi","year":"2013","unstructured":"Cataldi M, Ballatore A, Tiddi I, Aufaure M A (2013) Good location, terrible food: detecting feature sentiment in user-generated reviews. Social Netw Analys Mining 3(4):1149\u20131163","journal-title":"Social Netw Analys Mining"},{"issue":"1","key":"9526_CR14","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1177\/001316446002000104","volume":"20","author":"J Cohen","year":"1960","unstructured":"Cohen J (1960) A coefficient of agreement for nominal scales. Educ Psychol Meas 20(1):37\u201346","journal-title":"Educ Psychol Meas"},{"issue":"9","key":"9526_CR15","doi-asserted-by":"publisher","first-page":"1375","DOI":"10.1287\/mnsc.1070.0704","volume":"53","author":"SR Das","year":"2007","unstructured":"Das S R, Chen M Y (2007) Yahoo! for amazon: sentiment extraction from small talk on the web. Manag Sci 53(9):1375\u20131388. http:\/\/EconPapers.repec.org\/RePEc:inm:ormnsc:v:53:y:2007:i:9:p:1375-1388","journal-title":"Manag Sci"},{"key":"9526_CR16","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1145\/2441776.2441812","volume-title":"Proceedings of the conference on computer supported cooperative work. ACM, New York","author":"M De Choudhury","year":"2013","unstructured":"De Choudhury M, Counts S (2013) Understanding affect in the workplace via social media Proceedings of the conference on computer supported cooperative work. ACM, New York. doi: 10.1145\/2441776.2441812 , pp 303\u2013316"},{"key":"9526_CR17","volume-title":"Peopleware: productive projects and teams","author":"T DeMarco","year":"1999","unstructured":"DeMarco T, Lister T (1999) Peopleware: productive projects and teams, 2nd edn. Dorset House Publishing Co. Inc, New York","edition":"2nd edn."},{"key":"9526_CR18","doi-asserted-by":"publisher","unstructured":"Destefanis G, Marco O, Steve C, Steve S, Michele M, Roberto T (2016) Software development: do good manners matter? PeerJ Comp Sci 2:e73. doi: 10.7717\/peerj-cs.73","DOI":"10.7717\/peerj-cs.73"},{"issue":"2","key":"9526_CR19","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1037\/0033-2909.128.2.203","volume":"128","author":"HA Elfenbein","year":"2002","unstructured":"Elfenbein H A, Ambady N (2002) On the universality and cultural specificity of emotion recognition: a meta-analysis. Psychol Bull 128(2):203","journal-title":"Psychol Bull"},{"issue":"4","key":"9526_CR20","doi-asserted-by":"publisher","first-page":"82","DOI":"10.1145\/2436256.2436274","volume":"56","author":"R Feldman","year":"2013","unstructured":"Feldman R (2013) Techniques and applications for sentiment analysis. Commun ACM 56(4):82\u201389. doi: 10.1145\/2436256.2436274","journal-title":"Commun ACM"},{"issue":"5","key":"9526_CR21","doi-asserted-by":"publisher","first-page":"378","DOI":"10.1037\/h0031619","volume":"76","author":"JL Fleiss","year":"1971","unstructured":"Fleiss J L (1971) Measuring nominal scale agreement among many raters. Psychol Bull 76(5):378","journal-title":"Psychol Bull"},{"key":"9526_CR22","doi-asserted-by":"publisher","unstructured":"Fowler J H, Christakis N A (2008) Dynamic spread of happiness in a large social network: longitudinal analysis over 20 years in the framingham heart study. BMJ 337. doi: 10.1136\/bmj.a2338","DOI":"10.1136\/bmj.a2338"},{"issue":"3","key":"9526_CR23","doi-asserted-by":"publisher","first-page":"218","DOI":"10.1037\/0003-066X.56.3.218","volume":"56","author":"BL Fredrickson","year":"2001","unstructured":"Fredrickson B L (2001) The role of positive emotions in positive psychology: the broaden-and-build theory of positive emotions. Am Psychol 56(3):218","journal-title":"Am Psychol"},{"key":"9526_CR24","volume-title":"International conference on software analysis, evolution and reengeneering (future of software engineering track), s.n","author":"T Fritz","year":"2016","unstructured":"Fritz T, M\u00fcller S (2016) Leveraging biometric data to boost software developer productivity International conference on software analysis, evolution and reengeneering (future of software engineering track), s.n"},{"key":"9526_CR25","unstructured":"Gold J (2015) A prominent linux kernel developer is stepping down from her direct work in the kernel community. http:\/\/www.networkworld.com\/article\/2988850\/opensource-subnet\/linux-kernel-dev-sarah-sharp-quits-citing-brutal-communications-style.html"},{"key":"9526_CR26","doi-asserted-by":"publisher","unstructured":"Graziotin D, Wang X, Abrahamsson P (2014) Happy software developers solve problems better: psychological measurements in empirical software engineering. PeerJ e289. doi: 10.7717\/peerj.289","DOI":"10.7717\/peerj.289"},{"key":"9526_CR27","doi-asserted-by":"crossref","first-page":"745","DOI":"10.1145\/1978942.1979049","volume-title":"Proceedings of the conference on human factors in computing systems (CHI)","author":"J Guillory","year":"2011","unstructured":"Guillory J, Spiegel J, Drislane M, Weiss B, Donner W, Hancock J (2011) Upset now?: emotion contagion in distributed groups Proceedings of the conference on human factors in computing systems (CHI), pp 745\u2013748"},{"key":"9526_CR28","first-page":"671","volume-title":"Proceedings of the joint meeting on foundations of software engineering (ESEC\/FSE)","author":"E Guzman","year":"2013","unstructured":"Guzman E, Bruegge B (2013) Towards emotional awareness in software development teams Proceedings of the joint meeting on foundations of software engineering (ESEC\/FSE), pp 671\u2013674"},{"key":"9526_CR29","doi-asserted-by":"publisher","unstructured":"Guzman E, Az\u00f3car D, Li Y (2014) Sentiment analysis of commit comments in github: an empirical study Proceedings of the working conference on mining software repositories (MSR). ACM, New York, MSR 2014. doi: 10.1145\/2597073.2597118 , pp 352\u2013355","DOI":"10.1145\/2597073.2597118"},{"key":"9526_CR30","doi-asserted-by":"crossref","unstructured":"Guzzi A, Bacchelli A, Lanza M, Pinzger M, van Deursen A (2013) Communication in open source software development mailing lists Proceedings of the working conference on mining software repositories (MSR), pp 277\u2013286","DOI":"10.1109\/MSR.2013.6624039"},{"key":"9526_CR31","doi-asserted-by":"crossref","unstructured":"Hancock JT, Gee K, Ciaccio K, Lin JMH (2008) I\u2019m sad you\u2019re sad: emotional contagion in CMC Proceedings of the 2008 ACM conference on computer supported cooperative work (CSCW), pp 295\u2013298","DOI":"10.1145\/1460563.1460611"},{"key":"9526_CR32","unstructured":"Heritage Dictionary A (2005) The american heritage science dictionary. http:\/\/dictionary.reference.com\/browse\/"},{"key":"9526_CR33","doi-asserted-by":"publisher","unstructured":"Hu M, Liu B (2004) Mining and summarizing customer reviews Proceedings of the international conference on knowledge discovery and data mining, ACM, New York, KDD \u201904. doi: 10.1145\/1014052.1014073 , pp 168\u2013177","DOI":"10.1145\/1014052.1014073"},{"key":"9526_CR34","doi-asserted-by":"crossref","unstructured":"Jongeling R, Datta S, Serebrenik A (2015) (2015) Choosing Your weapons: On sentiment analysis tools for software engineering research IEEE international conference on software maintenance and evolution (ICSME)","DOI":"10.1109\/ICSM.2015.7332508"},{"key":"9526_CR35","doi-asserted-by":"crossref","unstructured":"M\u00e4ntyl\u00e4 M, Adams B, Destefanis G, Graziotin D, Ortu M (2016) Mining valence, arousal, and dominance: possibilities for detecting burnout and productivity? Proceedings of the 13th international workshop on mining software repositories, ACM, pp 247\u2013258","DOI":"10.1145\/2901739.2901752"},{"key":"9526_CR36","volume-title":"Machine learning","author":"TM Mitchell","year":"1997","unstructured":"Mitchell T M (1997) Machine learning, 1st edn. McGraw-Hill Inc, New York","edition":"1st edn."},{"key":"9526_CR37","unstructured":"Murgia A, Tourani P, Adams B, Ortu M (2014) Do developers feel emotions? An exploratory analysis of emotions in software artifacts Proceedings of the working conference on mining software repositories (MSR). ACM, pp 262\u2013271"},{"key":"9526_CR38","doi-asserted-by":"publisher","unstructured":"Nagappan M, Zimmermann T, Bird C (2013) Diversity in software engineering research Proceedings of the 2013 9th joint meeting on foundations of software engineering, ACM, New York, ESEC\/FSE 2013. doi: 10.1145\/2491411.2491415 , pp 466\u2013476","DOI":"10.1145\/2491411.2491415"},{"key":"9526_CR39","doi-asserted-by":"crossref","unstructured":"Ortu M, Adams B, Destefanis G, Tourani P, Marchesi M, Tonelli R (2015a) Are bullies more productive? Empirical study of affectiveness vs. issue fixing time Proceedings of the working conference on mining software repositories (MSR). Florence, Italy","DOI":"10.1109\/MSR.2015.35"},{"key":"9526_CR40","doi-asserted-by":"crossref","unstructured":"Ortu M, Destefanis G, Kassab M, Counsell S, Marchesi M, Tonelli R (2015b) Would you mind fixing this issue? International conference on agile software development. Springer, pp 129\u2013140","DOI":"10.1007\/978-3-319-18612-2_11"},{"key":"9526_CR41","doi-asserted-by":"crossref","unstructured":"Ortu M, Destefanis G, Counsell S, Swift S, Tonelli R, Marchesi M (2016a) Arsonists or firefighters? Affectiveness in agile software development International conference on agile software development. Springer, pp 144\u2013155","DOI":"10.1007\/978-3-319-33515-5_12"},{"key":"9526_CR42","doi-asserted-by":"publisher","unstructured":"Ortu M, Murgia A, Destefanis G, Tourani P, Tonelli R, Marchesi M, Adams B (2016b) The emotional side of software developers in jira Proceedings of the 13th international conference on mining software repositories, ACM, New York, MSR \u201916. doi: 10.1145\/2901739.2903505 , pp 480\u2013483","DOI":"10.1145\/2901739.2903505"},{"key":"9526_CR43","unstructured":"Pak A, Paroubek P (2010) Twitter as a corpus for sentiment analysis and opinion mining. In: Chair N C C, Choukri K, Maegaard B, Mariani J, Odijk J, Piperidis S, Rosner M, Tapias D (eds) Proceedings of the international conference on language resources and evaluation (LREC), European language resources association (ELRA). Valletta, Malta"},{"issue":"1-2","key":"9526_CR44","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1561\/1500000011","volume":"2","author":"B Pang","year":"2008","unstructured":"Pang B, Lee L (2008) Opinion mining and sentiment analysis. Found Trends Inf Retr 2(1-2):1\u2013135","journal-title":"Found Trends Inf Retr"},{"key":"9526_CR45","unstructured":"Parrott W (2001) Emotions in social psychology. Psychology Press"},{"issue":"12","key":"9526_CR46","first-page":"A1","volume":"3","author":"C Piller","year":"1999","unstructured":"Piller C (1999) Everyone is a critic in cyberspace. Los Angeles Times 3(12):A1","journal-title":"Los Angeles Times"},{"issue":"4","key":"9526_CR47","doi-asserted-by":"publisher","first-page":"344","DOI":"10.1511\/2001.4.344","volume":"89","author":"R Plutchik","year":"2001","unstructured":"Plutchik R (2001) The nature of emotions human emotions have deep evolutionary roots, a fact that may explain their complexity and provide tools for clinical practice. Am Sci 89(4):344\u2013350","journal-title":"Am Sci"},{"key":"9526_CR48","doi-asserted-by":"crossref","unstructured":"Rigby PC, Hassan AE (2007) What can OSS mailing lists tell us? a preliminary psychometric text analysis of the apache developer mailing list Proceedings of the working conference on mining software repositories (MSR), p 23","DOI":"10.1109\/MSR.2007.35"},{"issue":"3","key":"9526_CR49","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1111\/j.0963-7214.2004.00290.x","volume":"13","author":"MD Robinson","year":"2004","unstructured":"Robinson M D (2004) Personality as performance categorization tendencies and their correlates. Curr Dir Psychol Sci 13(3):127\u2013129","journal-title":"Curr Dir Psychol Sci"},{"key":"9526_CR50","unstructured":"Sehgal V, Song C (2007) Sops: stock prediction using web sentiment Proceedings of the international conference on data mining workshops (ICDMW). IEEE Computer Society, Washington, DC, pp 21\u201326"},{"key":"9526_CR51","unstructured":"semotion (2016) The first international workshop on emotion awareness in software engineering, ICSE 2016, Workshop, Austin, Texas (USA)"},{"key":"9526_CR52","doi-asserted-by":"crossref","unstructured":"Shivhare S N, Khethawat S (2012) Emotion detection from text. Computer Science, Engineering and Applications","DOI":"10.5121\/csit.2012.2237"},{"key":"9526_CR53","unstructured":"Strapparava C, Valitutti A, et al. (2004) Wordnet affect: an affective extension of wordnet LREC, vol 4, pp 1083\u20131086"},{"key":"9526_CR54","doi-asserted-by":"crossref","unstructured":"Tepperman J, Traum D, Narayanan SS (2006) \u201cYeah right\u201d: sarcasm recognition for spoken dialogue systems Proceedings of interspeech, pp 1838\u20131841","DOI":"10.21437\/Interspeech.2006-507"},{"key":"9526_CR55","unstructured":"Tourani P, Adams B (2016) The impact of human discussions on just-in-time quality assurance Proceedings of the 23rd IEEE international conference on software analysis, evolution, and reengineering (SANER). Osaka, Japan, pp 189\u2013200"},{"key":"9526_CR56","unstructured":"Tourani P, Jiang Y, Adams B (2014) Monitoring sentiment in open source mailing lists \u2014 exploratory study on the apache ecosystem Proceedings of the 2014 conference of the center for advanced studies on collaborative research (CASCON). Toronto, ON, Canada, pp 34\u201344"},{"key":"9526_CR57","doi-asserted-by":"crossref","unstructured":"Witten IH, Frank E, Hall MA (2011) Data mining: practical machine learning tools and techniques, 3rd edn. Morgan Kaufmann","DOI":"10.1016\/B978-0-12-374856-0.00001-8"}],"container-title":["Empirical Software Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10664-017-9526-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10664-017-9526-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10664-017-9526-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,29]],"date-time":"2022-07-29T11:34:55Z","timestamp":1659094495000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10664-017-9526-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,6,9]]},"references-count":57,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2018,2]]}},"alternative-id":["9526"],"URL":"https:\/\/doi.org\/10.1007\/s10664-017-9526-0","relation":{},"ISSN":["1382-3256","1573-7616"],"issn-type":[{"value":"1382-3256","type":"print"},{"value":"1573-7616","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,6,9]]},"assertion":[{"value":"9 June 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}