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However, it is not always possible to handle SPL evolution directly through these reusable assets. Time-to-market pressure, expedited bug fixes, or product specifics lead to the evolution to first happen at the product level, and to be later merged back into the SPL platform where the core assets reside. This is referred to as product-based evolution. In this scenario, deciding when and what should go into the next SPL release is far from trivial. Distinct questions arise. How much effort are developers spending on product customization? Which are the most customized core assets? To which extent is the core asset code being reused for a given product? We refer to this endeavor as <jats:italic>Customization Analysis<\/jats:italic>, i.e., understanding the functional increments in adjusting products from the last SPL platform release. The scale of the SPLs\u2019 code-base calls for customization analysis to be conducted through <jats:italic>Visual Analytics<\/jats:italic> tools. This work addresses the design principles for such tools through a joint effort between academia and industry, specifically, Danfoss Drives, a company division in charge of the P400 SPL. Accordingly, we adopt an <jats:italic>Action Design Research<\/jats:italic> approach where answers are sought by interacting with the practitioners in the studied situations. We contribute by providing informed goals for customization analysis as well as an intervention in terms of a visual analytics tool. We conclude by discussing to what extent this experience can be generalized to product-based evolving SPL organizations other than Danfoss Drives.<\/jats:p>","DOI":"10.1007\/s10664-021-10101-6","type":"journal-article","created":{"date-parts":[[2022,3,18]],"date-time":"2022-03-18T10:04:59Z","timestamp":1647597899000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":6,"title":["Visualizing the customization endeavor in product-based-evolving software product lines: a case of action design research"],"prefix":"10.1007","volume":"27","author":[{"given":"Oscar","family":"D\u00edaz","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Leticia","family":"Montalvillo","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Raul","family":"Medeiros","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4537-1572","authenticated-orcid":false,"given":"Maider","family":"Azanza","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Thomas","family":"Fogdal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,3,18]]},"reference":[{"issue":"2","key":"10101_CR1","doi-asserted-by":"publisher","first-page":"204","DOI":"10.1287\/isre.9.2.204","volume":"9","author":"R Agarwal","year":"1998","unstructured":"Agarwal R, Prasad J (1998) A conceptual and operational definition of personal innovativeness in the domain of information technology. 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