{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,13]],"date-time":"2026-05-13T23:02:30Z","timestamp":1778713350762,"version":"3.51.4"},"reference-count":70,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2021,3,18]],"date-time":"2021-03-18T00:00:00Z","timestamp":1616025600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,3,18]],"date-time":"2021-03-18T00:00:00Z","timestamp":1616025600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Int J Speech Technol"],"published-print":{"date-parts":[[2021,12]]},"DOI":"10.1007\/s10772-021-09834-y","type":"journal-article","created":{"date-parts":[[2021,3,18]],"date-time":"2021-03-18T21:01:05Z","timestamp":1616101265000},"page":"969-977","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":86,"title":["Are chatbots really useful for human resource management?"],"prefix":"10.1007","volume":"24","author":[{"given":"Soumi","family":"Majumder","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0799-2789","authenticated-orcid":false,"given":"Atreyee","family":"Mondal","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,3,18]]},"reference":[{"issue":"7","key":"9834_CR1","first-page":"73","volume":"6","author":"SA Abdul-Kader","year":"2015","unstructured":"Abdul-Kader, S. A., & Woods, J. C. (2015). Survey on chatbot design techniques in speech conversation systems. International Journal of Advanced Computer Science and Applications, 6(7), 73.","journal-title":"International Journal of Advanced Computer Science and Applications"},{"key":"9834_CR2","doi-asserted-by":"publisher","first-page":"489","DOI":"10.1075\/ijcl.10.4.06sha","volume":"10","author":"B Abu Shawar","year":"2005","unstructured":"Abu Shawar, B., & Atwell, E. (2005a). Using corpora in machine-learning chatbot systems. International Journal of Corpus Linguistics, 10, 489\u2013516.","journal-title":"International Journal of Corpus Linguistics"},{"key":"9834_CR3","first-page":"5","volume":"29","author":"B Abu Shawar","year":"2005","unstructured":"Abu Shawar, B., & Atwell, E. (2005b). A chatbot system as a tool to animate a corpus. ICAME Journal, 29, 5\u201324.","journal-title":"ICAME Journal"},{"issue":"2","key":"9834_CR4","doi-asserted-by":"publisher","first-page":"18","DOI":"10.4018\/IJACI.2019040102","volume":"10","author":"S Aina","year":"2019","unstructured":"Aina, S., Okegbile, S. D., Makanju, P., & Oluwaranti, A. I. (2019). An architectural framework for Facebook messenger chatbot enabled home appliance control system. International Journal of Ambient Computing and Intelligence (IJACI), 10(2), 18\u201333.","journal-title":"International Journal of Ambient Computing and Intelligence (IJACI)"},{"key":"9834_CR5","unstructured":"Amato, F., Marrone, S., Moscato, V., Piantadosi, G., Picariello, A., & Sansone, C. (2017). Chatbots Meet eHealth: Automatizing Healthcare. In\u00a0WAIAH@ AI* IA\u00a0(pp. 40\u201349)."},{"key":"9834_CR6","unstructured":"Beilby, L. J., Zakos, J., & McLaughlin, G. A. (2014).\u00a0U.S. Patent No. 8,630,961. Washington, DC: U.S. Patent and Trademark Office."},{"issue":"2","key":"9834_CR7","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/j.bushor.2019.12.001","volume":"63","author":"JS Black","year":"2020","unstructured":"Black, J. S., & van Esch, P. (2020). AI-enabled recruiting: What is it and how should a manager use it? Business Horizons, 63(2), 215\u2013226.","journal-title":"Business Horizons"},{"key":"9834_CR8","doi-asserted-by":"publisher","first-page":"776","DOI":"10.1108\/JOSM-04-2018-0113","volume":"29","author":"RN Bolton","year":"2018","unstructured":"Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018). Customer experience challenges: Bringing together digital, physical and social realms. Journal of Service Management., 29, 776.","journal-title":"Journal of Service Management."},{"key":"9834_CR9","first-page":"31","volume":"17","author":"T Bondarouk","year":"2015","unstructured":"Bondarouk, T., Harms, R., & Lepak, D. (2015). Does e-HRM lead to better HRM service? The International Journal of Human Resource Management, 17, 31.","journal-title":"The International Journal of Human Resource Management"},{"issue":"1","key":"9834_CR10","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1080\/09585192.2016.1245672","volume":"28","author":"T Bondarouk","year":"2017","unstructured":"Bondarouk, T., Parry, E., & Furtmueller, E. (2017). Electronic HRM: Four decades of research on adoption and consequences. International Journal of Human Resource Management, 28(1), 98\u2013131.","journal-title":"International Journal of Human Resource Management"},{"key":"9834_CR11","doi-asserted-by":"crossref","unstructured":"Brandtzaeg, P. B., & F\u00f8lstad, A. (2017). Why people use chatbots. In\u00a0International Conference on Internet Science\u00a0(pp. 377\u2013392). Springer.","DOI":"10.1007\/978-3-319-70284-1_30"},{"issue":"1","key":"9834_CR12","doi-asserted-by":"publisher","first-page":"94","DOI":"10.4018\/IJACI.2016010105","volume":"7","author":"V Bure\u0161","year":"2016","unstructured":"Bure\u0161, V., Tu\u010dn\u00edk, P., Mikuleck\u00fd, P., Mls, K., & Blecha, P. (2016). Application of ambient intelligence in educational institutions: Visions and architectures. International Journal of Ambient Computing and Intelligence (IJACI), 7(1), 94\u2013120.","journal-title":"International Journal of Ambient Computing and Intelligence (IJACI)"},{"key":"9834_CR13","doi-asserted-by":"crossref","unstructured":"Cameron, G., Cameron, D., Megaw, G., Bond, R., Mulvenna, M., O\u2019Neill, S., Armour, C., & McTear, M. (2018). Best practices for designing chatbots in mental healthcare: A case study on iHelpr. In\u00a0Proceedings of the 32nd International BCS Human Computer Interaction Conference 32\u00a0(pp. 1\u20135).","DOI":"10.14236\/ewic\/HCI2018.129"},{"issue":"6","key":"9834_CR14","first-page":"53","volume":"101","author":"M Castelluccio","year":"2019","unstructured":"Castelluccio, M. (2019). Creating ethical chatbots. Strategic Finance, 101(6), 53\u201355.","journal-title":"Strategic Finance"},{"key":"9834_CR15","doi-asserted-by":"crossref","unstructured":"Chen, P. J., Hsu, I. H., Huang, Y. Y., & Lee, H. Y. (2017). Mitigating the impact of speech recognition errors on chatbot using sequence-to-sequence model. In\u00a02017 IEEE Automatic Speech Recognition and Understanding Workshop (ASRU)\u00a0(pp. 497\u2013503). IEEE.","DOI":"10.1109\/ASRU.2017.8268977"},{"issue":"2","key":"9834_CR16","doi-asserted-by":"publisher","first-page":"16","DOI":"10.4018\/jaci.2011040102","volume":"3","author":"K Curran","year":"2011","unstructured":"Curran, K., McFadden, D., & Devlin, R. (2011). The role of augmented reality within ambient intelligence. International Journal of Ambient Computing and Intelligence (IJACI), 3(2), 16\u201334.","journal-title":"International Journal of Ambient Computing and Intelligence (IJACI)"},{"issue":"5","key":"9834_CR17","first-page":"158","volume":"5","author":"M Dahiya","year":"2017","unstructured":"Dahiya, M. (2017). A tool of conversation: Chatbot. International Journal of Computer Sciences and Engineering, 5(5), 158\u2013161.","journal-title":"International Journal of Computer Sciences and Engineering"},{"key":"9834_CR19","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-39047-1","volume-title":"Internet of Things: A roadmap Ahead","author":"N Dey","year":"2020","unstructured":"Dey, N., Mahalle, P. N., Shafi, P. M., Kimabahune, V. V., & Hassanien, A. E. (2020). Internet of Things: A roadmap Ahead. Springer International Publishing."},{"key":"9834_CR18","doi-asserted-by":"crossref","unstructured":"Dey, N., Wagh, S., Mahalle, P. N., & Pathan, M. S. (Eds.). (2019).\u00a0Applied machine learning for smart data analysis. CRC Press.","DOI":"10.1201\/9780429440953"},{"key":"9834_CR20","doi-asserted-by":"crossref","unstructured":"Fadhil, A., & Gabrielli, S. (2017). Addressing challenges in promoting healthy lifestyles: the al-chatbot approach. In\u00a0Proceedings of the 11th EAI international conference on pervasive computing technologies for healthcare\u00a0(pp. 261\u2013265).","DOI":"10.1145\/3154862.3154914"},{"key":"9834_CR21","doi-asserted-by":"crossref","unstructured":"Fong, S. J., Dey, N., & Chaki, J. (2020). AI-enabled technologies that fight the coronavirus outbreak. In\u00a0Artificial Intelligence for Coronavirus Outbreak\u00a0(pp. 23\u201345). Springer","DOI":"10.1007\/978-981-15-5936-5_2"},{"issue":"3","key":"9834_CR22","doi-asserted-by":"publisher","first-page":"175","DOI":"10.5772\/55791","volume":"10","author":"D Griol","year":"2013","unstructured":"Griol, D., & Callejas, Z. (2013). An architecture to develop multimodal educative applications with chatbots. International Journal of Advanced Robotic Systems, 10(3), 175.","journal-title":"International Journal of Advanced Robotic Systems"},{"key":"9834_CR23","unstructured":"Gulenko, I. (2014). Chatbot for IT security training: Using motivational interviewing to improve security behaviour. In\u00a0AIST (Supplement)\u00a0(pp. 7\u201316)."},{"key":"9834_CR24","unstructured":"Harris, R. (2016). The advantages and disadvantages of chatbots.\u00a0App Developer Magazine, 3."},{"issue":"1","key":"9834_CR25","doi-asserted-by":"publisher","first-page":"41","DOI":"10.22682\/bcrp.2018.1.1.41","volume":"1","author":"M Heo","year":"2018","unstructured":"Heo, M., & Lee, K. J. (2018). Chatbot as a new business communication tool: The case of naver talktalk. Business Communication Research and Practice, 1(1), 41\u201345.","journal-title":"Business Communication Research and Practice"},{"key":"9834_CR26","doi-asserted-by":"crossref","unstructured":"Higashinaka, R., Mizukami, M., Kawabata, H., Yamaguchi, E., Adachi, N., & Tomita, J. (2018). Role play-based question-answering by real users for building chatbots with consistent personalities. In\u00a0Proceedings of the 19th Annual SIGdial Meeting on Discourse and Dialogue\u00a0(pp. 264\u2013272).","DOI":"10.18653\/v1\/W18-5031"},{"issue":"6245","key":"9834_CR27","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1126\/science.aaa8685","volume":"349","author":"J Hirschberg","year":"2015","unstructured":"Hirschberg, J., & Manning, C. D. (2015). Advances in natural language processing. Science, 349(6245), 261\u2013266.","journal-title":"Science"},{"key":"9834_CR28","doi-asserted-by":"crossref","unstructured":"Hristidis, V. (2018). Chatbot technologies and challenges. In\u00a02018 First International Conference on Artificial Intelligence for Industries (AI4I)\u00a0(pp. 126\u2013126). IEEE.","DOI":"10.1109\/AI4I.2018.8665692"},{"key":"9834_CR29","doi-asserted-by":"crossref","unstructured":"Hussain, S., Sianaki, O. A., & Ababneh, N. (2019). A survey on conversational agents\/chatbots classification and design techniques. In\u00a0Workshops of the International Conference on Advanced Information Networking and Applications\u00a0(pp. 946\u2013956). Springer.","DOI":"10.1007\/978-3-030-15035-8_93"},{"key":"9834_CR30","doi-asserted-by":"crossref","unstructured":"Io, H. N., & Lee, C. B. (2017). Chatbots and conversational agents: A bibliometric analysis. In\u00a02017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)\u00a0(pp. 215\u2013219). IEEE.","DOI":"10.1109\/IEEM.2017.8289883"},{"key":"9834_CR31","doi-asserted-by":"crossref","unstructured":"Jain, M., Kumar, P., Kota, R., & Patel, S. N. (2018). Evaluating and informing the design of chatbots. In\u00a0Proceedings of the 2018 Designing Interactive Systems Conference\u00a0(pp. 895\u2013906).","DOI":"10.1145\/3196709.3196735"},{"issue":"2","key":"9834_CR32","doi-asserted-by":"publisher","first-page":"147","DOI":"10.2308\/acch.2001.15.2.147","volume":"15","author":"RS Kaplan","year":"2001","unstructured":"Kaplan, R. S., & Norton, D. P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: Part II. Accounting Horizons, 15(2), 147\u2013160.","journal-title":"Accounting Horizons"},{"key":"9834_CR33","first-page":"19","volume-title":"The uses of mass communications: Current perspectives on gratifications research","author":"E Katz","year":"1974","unstructured":"Katz, E., Blumler, J. G., & Gurevitch, M. (1974). Utilization of mass communication by the individual. In J. G. Blumler & E. Katz (Eds.), The uses of mass communications: Current perspectives on gratifications research (pp. 19\u201332). Sage."},{"issue":"4","key":"9834_CR34","doi-asserted-by":"publisher","first-page":"339","DOI":"10.1016\/S1053-4822(01)00045-6","volume":"11","author":"BE Kaufman","year":"2001","unstructured":"Kaufman, B. E. (2001). Human resources and industrial relations: Commonalities and differences. Human Resource Management Review, 11(4), 339\u2013374.","journal-title":"Human Resource Management Review"},{"issue":"7","key":"9834_CR35","doi-asserted-by":"publisher","first-page":"277","DOI":"10.14257\/ijunesst.2015.8.7.28","volume":"8","author":"A Khanna","year":"2015","unstructured":"Khanna, A., Pandey, B., Vashishta, K., Kalia, K., Pradeepkumar, B., & Das, T. (2015). A study of today\u2019s AI through chatbots and rediscovery of machine intelligence. International Journal of u-and e-Service, Science and Technology, 8(7), 277\u2013284.","journal-title":"International Journal of u-and e-Service, Science and Technology"},{"key":"9834_CR36","unstructured":"Kowatsch, T., Ni\u00dfen, M., Shih, C. H. I., R\u00fcegger, D., Volland, D., Filler, A., K\u00fcnzler, F., Barata, F., B\u00fcchter, D., Brogle, B., & Heldt, K. (2017). Text-based healthcare chatbots supporting patient and health professional teams: Preliminary results of a randomized controlled trial on childhood obesity."},{"issue":"1","key":"9834_CR37","doi-asserted-by":"publisher","first-page":"267","DOI":"10.2753\/MIS0742-1222250110","volume":"25","author":"Y Malhotra","year":"2008","unstructured":"Malhotra, Y., Galletta, D. F., & Kirsch, L. J. (2008). How endogenous motivations influence user intentions: Beyond the dichotomy of extrinsic and intrinsic user motivations. Journal of Management Information Systems, 25(1), 267\u2013300.","journal-title":"Journal of Management Information Systems"},{"key":"9834_CR38","first-page":"2","volume":"2","author":"A Mittal","year":"2016","unstructured":"Mittal, A., Agrawal, A., Chouksey, A., Shriwas, R., & Agrawal, S. (2016). A comparative study of chatbots and humans. Situations, 2, 2.","journal-title":"Situations"},{"key":"9834_CR39","unstructured":"Mohan, R. (2019). The Chat bot revolution and the Indian HR Professionals."},{"issue":"4","key":"9834_CR40","doi-asserted-by":"publisher","first-page":"13","DOI":"10.4018\/jaci.2010100102","volume":"2","author":"SB Mokhtar","year":"2010","unstructured":"Mokhtar, S. B., Raverdy, P. G., Urbieta, A., & Cardoso, R. S. (2010). Interoperable semantic and syntactic service discovery for ambient computing environments. International Journal of Ambient Computing and Intelligence (IJACI), 2(4), 13\u201332.","journal-title":"International Journal of Ambient Computing and Intelligence (IJACI)"},{"key":"9834_CR41","doi-asserted-by":"crossref","unstructured":"Morrissey, K., & Kirakowski, J. (2013). \u2018Realness\u2019 in chatbots: Establishing quantifiable criteria. In\u00a0International conference on human-computer interaction\u00a0(pp. 87\u201396). Springer.","DOI":"10.1007\/978-3-642-39330-3_10"},{"key":"9834_CR42","doi-asserted-by":"publisher","DOI":"10.1201\/9781351120340","volume-title":"Smart computing with open source platforms","author":"A Mukherjee","year":"2019","unstructured":"Mukherjee, A., & Dey, N. (2019). Smart computing with open source platforms. CRC Press."},{"issue":"2","key":"9834_CR43","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1016\/S0048-7333(98)00037-7","volume":"27","author":"K Narayanan","year":"1998","unstructured":"Narayanan, K. (1998). Technology acquisition, de-regulation and competitiveness: A study of Indian automobile industry. Research Policy, 27(2), 215\u2013228.","journal-title":"Research Policy"},{"issue":"4","key":"9834_CR44","first-page":"15","volume":"7","author":"N Nawaz","year":"2017","unstructured":"Nawaz, N. (2017). A comprehensive literature review of the digital HR research filed. Information and Knowledge Management, 7(4), 15\u201320.","journal-title":"Information and Knowledge Management"},{"issue":"3","key":"9834_CR46","first-page":"92","volume":"9","author":"N Nawaz","year":"2017","unstructured":"Nawaz, N., & Gomes, A. M. (2017). Human resource information system: A review of previous studies. Journal of Management Research, 9(3), 92.","journal-title":"Journal of Management Research"},{"key":"9834_CR45","doi-asserted-by":"crossref","unstructured":"Nawaz, N., & Gomes, A. M. (2019). Artificial intelligence chatbots are new recruiters.\u00a0IJACSA International Journal of Advanced Computer Science and Applications,\u00a010(9).","DOI":"10.14569\/IJACSA.2019.0100901"},{"issue":"2","key":"9834_CR47","first-page":"27","volume":"34","author":"D Papageorgiou","year":"2018","unstructured":"Papageorgiou, D. (2018). Transforming the HR function through robotic process automation. Benefits Quarterly, 34(2), 27\u201330.","journal-title":"Benefits Quarterly"},{"key":"9834_CR49","doi-asserted-by":"publisher","first-page":"3338","DOI":"10.24297\/ijmit.v14i0.7921","volume":"14","author":"M Park","year":"2019","unstructured":"Park, M., Aiken, M., & Salvador, L. (2019a). How do humans interact with chatbots?: An analysis of transcripts. International Journal of Management & Information Technology, 14, 3338\u20133350.","journal-title":"International Journal of Management & Information Technology"},{"issue":"4","key":"9834_CR48","doi-asserted-by":"publisher","first-page":"e12231","DOI":"10.2196\/12231","volume":"21","author":"S Park","year":"2019","unstructured":"Park, S., Choi, J., Lee, S., Oh, C., Kim, C., La, S., Lee, J., & Suh, B. (2019). Designing a chatbot for a brief motivational interview on stress management: Qualitative case study. Journal of Medical Internet Research, 21(4), e12231.","journal-title":"Journal of Medical Internet Research"},{"key":"9834_CR50","unstructured":"Payne, E. M., Peltier, J. W., & Barger, V. A. (2018). Mobile banking and AI-enabled mobile banking. Journal of Research in Interactive Marketing."},{"issue":"5","key":"9834_CR51","doi-asserted-by":"publisher","first-page":"314","DOI":"10.1365\/s35764-019-00208-3","volume":"11","author":"S Pierer","year":"2019","unstructured":"Pierer, S. (2019). Digitale Personalvermittlung: Hilfe vom Robo-Recruiter. Wirtschaftsinformatik & Management, 11(5), 314\u2013315.","journal-title":"Wirtschaftsinformatik & Management"},{"key":"9834_CR52","doi-asserted-by":"crossref","unstructured":"Proctor, T., & Doukakis, I. (2003). Change management: the role of internal communication and employee development. Corporate Communications: An International Journal.","DOI":"10.1108\/13563280310506430"},{"key":"9834_CR53","doi-asserted-by":"crossref","unstructured":"Rahman, A. M., Al Mamun, A., & Islam, A. (2017). Programming challenges of chatbot: Current and future prospective. In\u00a02017 IEEE Region 10 Humanitarian Technology Conference (R10-HTC)\u00a0(pp. 75\u201378). IEEE.","DOI":"10.1109\/R10-HTC.2017.8288910"},{"key":"9834_CR54","doi-asserted-by":"crossref","unstructured":"Raj, S. (2019). The Beloved Chatbots. In\u00a0Building Chatbots with Python\u00a0(pp. 1\u201328). Apress.","DOI":"10.1007\/978-1-4842-4096-0_1"},{"key":"9834_CR55","doi-asserted-by":"crossref","unstructured":"Rana, D. (2018). The future of HR in the presence of AI: A conceptual study.\u00a0The Future of HR in the Presence of AI: A Conceptual Study (November 24, 2018).","DOI":"10.2139\/ssrn.3335670"},{"key":"9834_CR56","doi-asserted-by":"crossref","unstructured":"Reshmi, S., & Balakrishnan, K. (2018). Empowering chatbots with business intelligence by big data integration. International Journal of Advanced Research in Computer Science,\u00a09(1).","DOI":"10.26483\/ijarcs.v9i1.5398"},{"key":"9834_CR57","unstructured":"Serban, I. V., Sankar, C., Germain, M., Zhang, S., Lin, Z., Subramanian, S., Kim, T., Pieper, M., Chandar, S., Ke, N. R., & Rajeshwar, S. (2017). A deep reinforcement learning chatbot.\u00a0arXiv:1709.02349."},{"key":"9834_CR58","unstructured":"Shakhovska, N., Basystiuk, O., & Shakhovska, K. (2019). Development of the Speech-to-Text Chatbot Interface Based on Google API. In\u00a0MoMLeT\u00a0(pp. 212\u2013221)."},{"key":"9834_CR59","unstructured":"Shawar, B. A., & Atwell, E. (2007). Chatbots: Are they really useful?. In\u00a0Ldv forum\u00a0(Vol. 22, No. 1, pp. 29\u201349)."},{"issue":"2","key":"9834_CR60","doi-asserted-by":"publisher","first-page":"6","DOI":"10.1109\/MIC.2018.2889231","volume":"23","author":"A Sheth","year":"2019","unstructured":"Sheth, A., Yip, H. Y., Iyengar, A., & Tepper, P. (2019). Cognitive services and intelligent chatbots: Current perspectives and special issue introduction. IEEE Internet Computing, 23(2), 6\u201312.","journal-title":"IEEE Internet Computing"},{"issue":"4","key":"9834_CR61","doi-asserted-by":"publisher","first-page":"427","DOI":"10.1080\/13678868.2011.601587","volume":"14","author":"B Shuck","year":"2011","unstructured":"Shuck, B., Reio, T. G., Jr., & Rocco, T. S. (2011). Employee engagement: An examination of antecedent and outcome variables. Human Resource Development International, 14(4), 427\u2013445.","journal-title":"Human Resource Development International"},{"issue":"1","key":"9834_CR62","doi-asserted-by":"publisher","first-page":"10","DOI":"10.1631\/FITEE.1700826","volume":"19","author":"HY Shum","year":"2018","unstructured":"Shum, H. Y., He, X. D., & Li, D. (2018). From Eliza to XiaoIce: Challenges and opportunities with social chatbots. Frontiers of Information Technology & Electronic Engineering, 19(1), 10\u201326.","journal-title":"Frontiers of Information Technology & Electronic Engineering"},{"key":"9834_CR63","unstructured":"Soutar, K. (2019). How chatbots can be used to re-engage with applicants during recruitment."},{"issue":"2","key":"9834_CR64","doi-asserted-by":"publisher","first-page":"216","DOI":"10.1016\/j.hrmr.2015.01.002","volume":"25","author":"DL Stone","year":"2015","unstructured":"Stone, D. L., Deadrick, D. L., Lukaszewski, K. M., & Johnson, R. (2015). The influence of technology on the future of human resource management. Human Resource Management Review, 25(2), 216\u2013231.","journal-title":"Human Resource Management Review"},{"issue":"1","key":"9834_CR65","doi-asserted-by":"publisher","first-page":"15","DOI":"10.4018\/jaci.2009010102","volume":"1","author":"DI Tapia","year":"2009","unstructured":"Tapia, D. I., & Corchado, J. M. (2009). An ambient intelligence based multi-agent system for Alzheimer health care. International Journal of Ambient Computing and Intelligence (IJACI), 1(1), 15\u201326.","journal-title":"International Journal of Ambient Computing and Intelligence (IJACI)"},{"issue":"1","key":"9834_CR66","doi-asserted-by":"publisher","first-page":"108","DOI":"10.1080\/0144929X.2019.1637025","volume":"39","author":"S Valtolina","year":"2020","unstructured":"Valtolina, S., Barricelli, B. R., & Di Gaetano, S. (2020). Communicability of traditional interfaces VS chatbots in healthcare and smart home domains. Behaviour & Information Technology, 39(1), 108\u2013132.","journal-title":"Behaviour & Information Technology"},{"key":"9834_CR67","doi-asserted-by":"crossref","unstructured":"Waghmare, C. (2019a). Business benefits of using chatbots. In\u00a0Introducing Azure Bot service\u00a0(pp. 147\u2013165). Apress.","DOI":"10.1007\/978-1-4842-4888-1_6"},{"key":"9834_CR68","doi-asserted-by":"crossref","unstructured":"Waghmare, C. (2019b). Deploy chatbots in your business. In\u00a0Introducing Azure Bot Service\u00a0(pp. 31\u201360). Apress.","DOI":"10.1007\/978-1-4842-4888-1_2"},{"key":"9834_CR69","unstructured":"Westberg, S. (2019). Applying a chatbot for assistance in the onboarding process: A process of requirements elicitation and prototype creation."},{"key":"9834_CR70","doi-asserted-by":"crossref","unstructured":"Xu, A., Liu, Z., Guo, Y., Sinha, V., Akkiraju, R.: A new chatbot for customer service on social media. In: Proceedings of the ACM conference on human factors in computing systems (2017).","DOI":"10.1145\/3025453.3025496"}],"container-title":["International Journal of Speech Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10772-021-09834-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10772-021-09834-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10772-021-09834-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,11,18]],"date-time":"2021-11-18T22:05:27Z","timestamp":1637273127000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10772-021-09834-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,3,18]]},"references-count":70,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2021,12]]}},"alternative-id":["9834"],"URL":"https:\/\/doi.org\/10.1007\/s10772-021-09834-y","relation":{},"ISSN":["1381-2416","1572-8110"],"issn-type":[{"value":"1381-2416","type":"print"},{"value":"1572-8110","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,3,18]]},"assertion":[{"value":"19 September 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"1 March 2021","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"18 March 2021","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}