{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T13:09:39Z","timestamp":1777381779178,"version":"3.51.4"},"reference-count":103,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2008,8,5]],"date-time":"2008-08-05T00:00:00Z","timestamp":1217894400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2010,4]]},"DOI":"10.1007\/s10796-008-9135-y","type":"journal-article","created":{"date-parts":[[2008,8,4]],"date-time":"2008-08-04T11:25:53Z","timestamp":1217849153000},"page":"157-168","source":"Crossref","is-referenced-by-count":48,"title":["A flow-based model of web site intentions when users customize products in business-to-consumer electronic commerce"],"prefix":"10.1007","volume":"12","author":[{"given":"Arnold","family":"Kamis","sequence":"first","affiliation":[]},{"given":"Tziporah","family":"Stern","sequence":"additional","affiliation":[]},{"given":"Daniel M.","family":"Ladik","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2008,8,5]]},"reference":[{"issue":"4","key":"9135_CR1","doi-asserted-by":"crossref","first-page":"665","DOI":"10.2307\/3250951","volume":"24","author":"R. Agarwal","year":"2000","unstructured":"Agarwal, R., & Karahanna, E. (2000). Time flies when you\u2019re having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24(4), 665\u2013694.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9135_CR2","doi-asserted-by":"crossref","first-page":"168","DOI":"10.1287\/isre.13.2.168.84","volume":"13","author":"R. Agarwal","year":"2002","unstructured":"Agarwal, R., & Venkatesh, V. (2002). Assessing a firm\u2019s web presence: A heuristic evaluation procedure for the measurement of usability. Information Systems Research, 13(2), 168\u2013186.","journal-title":"Information Systems Research"},{"key":"9135_CR3","first-page":"15","volume-title":"Conceptual and theoretical developments in marketing","author":"R. P. Bagozzi","year":"1979","unstructured":"Bagozzi, R. P. (1979). The role of measurement in theory construction and hypothesis testing: Toward a holistic model. In O. C. Ferrell, S. W. Brown, & C. W. Lamb (Eds.), Conceptual and theoretical developments in marketing (pp. 15\u201332). Chicago: American Marketing Association."},{"issue":"1","key":"9135_CR4","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","volume":"16","author":"R. P. Bagozzi","year":"1988","unstructured":"Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74\u201394.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"12","key":"9135_CR5","doi-asserted-by":"crossref","first-page":"1676","DOI":"10.1287\/mnsc.43.12.1676","volume":"43","author":"J. Y. Bakos","year":"1997","unstructured":"Bakos, J. Y. (1997). Reducing buyer search costs: implications for electronic marketplaces. Management Science, 43(12), 1676\u20131692.","journal-title":"Management Science"},{"issue":"2","key":"9135_CR6","doi-asserted-by":"crossref","first-page":"122","DOI":"10.1037\/0003-066X.37.2.122","volume":"37","author":"A. Bandura","year":"1982","unstructured":"Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37(2), 122\u2013147.","journal-title":"American Psychologist"},{"key":"9135_CR7","volume-title":"Social foundations of thought and action: A social cognitive theory","author":"A. Bandura","year":"1986","unstructured":"Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood, NJ: Prentice-Hall."},{"issue":"7","key":"9135_CR8","doi-asserted-by":"crossref","first-page":"866","DOI":"10.1016\/j.jbusres.2006.01.021","volume":"59","author":"H. H. Bauer","year":"2006","unstructured":"Bauer, H. H., Falk, T., & Hammerschmidt, M. (2006). eTransQual: A transaction process-based approach for capturing service quality in online shopping. Journal of Business Research, 59(7), 866\u2013875.","journal-title":"Journal of Business Research"},{"issue":"4","key":"9135_CR9","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/S0007-6813(02)00227-6","volume":"45","author":"B. Berman","year":"2002","unstructured":"Berman, B. (2002). Should your firm adopt a mass customization strategy? Business Horizons, 45(4), 51\u201360.","journal-title":"Business Horizons"},{"issue":"2","key":"9135_CR10","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1016\/S0167-9236(03)00006-X","volume":"37","author":"P. Bharati","year":"2004","unstructured":"Bharati, P., & Chaudhury, A. (2004). An empirical investigation of decision-making satisfaction in web-based decision support systems. Decision Support Systems, 37(2), 187\u2013197.","journal-title":"Decision Support Systems"},{"issue":"1","key":"9135_CR11","doi-asserted-by":"crossref","first-page":"137","DOI":"10.2307\/25148784","volume":"31","author":"X. Bo","year":"2007","unstructured":"Bo, X., & Benbasat, I. (2007). E-commerce product recommendation agents: Use, characteristics, and impact. MIS Quarterly, 31(1), 137\u2013209.","journal-title":"MIS Quarterly"},{"key":"9135_CR12","doi-asserted-by":"crossref","unstructured":"Bowen, D. E. (1986). Managing customers as human resources in service organizations. Human Resource Management, 25, 371\u2013383.","DOI":"10.1002\/hrm.3930250304"},{"issue":"4","key":"9135_CR13","doi-asserted-by":"crossref","first-page":"563","DOI":"10.1287\/mnsc.46.4.563.12061","volume":"46","author":"E. Brynjolfsson","year":"2000","unstructured":"Brynjolfsson, E., & Smith, M. D. (2000). Frictionless commerce? A comparison of internet and conventional retailers. Management Science, 46(4), 563\u2013585.","journal-title":"Management Science"},{"issue":"4","key":"9135_CR14","doi-asserted-by":"crossref","first-page":"272","DOI":"10.1016\/j.elerap.2006.04.004","volume":"5","author":"S. Cai","year":"2006","unstructured":"Cai, S., & Xu, Y. (2006). Effects of outcome, process and shopping enjoyment on online consumer behaviour. Electronic Commerce Research & Applications, 5(4), 272\u2013281.","journal-title":"Electronic Commerce Research & Applications"},{"issue":"1","key":"9135_CR15","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1016\/S0167-9236(03)00005-8","volume":"37","author":"T. Chenoweth","year":"2004","unstructured":"Chenoweth, T., Dowling, K. L., & Louis, R. D. S. (2004). Convincing DSS users that complex models are worth the effort. Decision Support Systems, 37(1), 71\u201382.","journal-title":"Decision Support Systems"},{"key":"9135_CR16","unstructured":"Chin, W. (2000). Frequently asked questions\u2014partial least squares & PLS-graph home page. Retrieved April 12, 2002 from http:\/\/disc-nt.cba.uh.edu\/chin\/plsfaq\/plsfaq.htm ."},{"issue":"2","key":"9135_CR17","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1287\/isre.14.2.189.16018","volume":"14","author":"W. W. Chin","year":"2003","unstructured":"Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion\/adoption study. Information Systems Research, 14(2), 189\u2013217.","journal-title":"Information Systems Research"},{"key":"9135_CR18","volume-title":"Statistical strategies for small-sample research","author":"W. W. Chin","year":"1998","unstructured":"Chin, W. W., & Newsted, P. R. (1998). Structural equation modeling analysis with small samples using partial least squares. In R. H. Hoyle (Ed.), Statistical strategies for small-sample research. Thousand Oaks, CA: Sage."},{"key":"9135_CR19","unstructured":"Cohen, S. L., & Pine, B. J. (2007). Mass customizing the training industry. T+D, 61(6), 50\u201354."},{"issue":"3","key":"9135_CR20","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1177\/002216787501500306","volume":"15","author":"M. Csikszentmihalyi","year":"1975","unstructured":"Csikszentmihalyi, M. (1975). Plan and intrinsic rewards. Journal of Humanistic Psychology, 15(3), 41\u201363.","journal-title":"Journal of Humanistic Psychology"},{"key":"9135_CR21","volume-title":"Beyond boredom and anxiety","author":"M. Csikszentmihalyi","year":"1977","unstructured":"Csikszentmihalyi, M. (1977). Beyond boredom and anxiety. San Francisco: Jossey-Bass."},{"key":"9135_CR22","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9780511621956","volume-title":"Optimal experience: Psychological studies of flow in consciousness","author":"M. Csikszentmihalyi","year":"1988","unstructured":"Csikszentmihalyi, M., & Csikszentmihalyi, I. S. (1988). Optimal experience: Psychological studies of flow in consciousness. Cambridge: Cambridge University Press."},{"issue":"3","key":"9135_CR23","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"F. D. Davis","year":"1989","unstructured":"Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319\u2013340.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9135_CR24","first-page":"72","volume":"4","author":"B. Detlor","year":"2003","unstructured":"Detlor, B., Sproule, S., & Gupta, C. (2003). Pre-purchase online information seeking: Search versus browse. Journal of Electronic Commerce Research, 4(2), 72\u201384.","journal-title":"Journal of Electronic Commerce Research"},{"key":"9135_CR25","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1002\/(SICI)1099-0771(199612)9:4<265::AID-BDM231>3.0.CO;2-4","volume":"9","author":"R. Dhar","year":"1996","unstructured":"Dhar, R. (1996). The effect of decision strategy on deciding to defer choice. Journal of Behavioral Decision Making, 9, 265\u2013281.","journal-title":"Journal of Behavioral Decision Making"},{"issue":"1","key":"9135_CR26","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1086\/374698","volume":"30","author":"K. Diehl","year":"2003","unstructured":"Diehl, K., Kornish, L. J., Lynch Jr., J. G., Mick, D. G., & Lehmann, D. R. (2003). Smart agents: when lower search costs for quality information increase price sensitivity. Journal of Consumer Research, 30(1), 56\u201371.","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"9135_CR27","doi-asserted-by":"crossref","first-page":"190","DOI":"10.1109\/TEM.2006.889076","volume":"54","author":"A. J. Dietrich","year":"2007","unstructured":"Dietrich, A. J., Kirn, S., & Sugumaran, V. (2007). A service-oriented architecture for mass customization a shoe industry case study. IEEE Transactions on Engineering Management, 54(1), 190\u2013204.","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"4","key":"9135_CR28","doi-asserted-by":"crossref","first-page":"385","DOI":"10.1007\/s10796-008-9101-8","volume":"10","author":"Y. K. Dwivedi","year":"2008","unstructured":"Dwivedi, Y. K., Williams, M. D., & Venkatesh, V. (2008). Guest editorial: A profile of adoption of Information and Communication Technologies (ICT) research in the household context. Information Systems Frontiers, 10(4), 385\u2013390.","journal-title":"Information Systems Frontiers"},{"key":"9135_CR29","volume-title":"Belief, attitude, intention and behavior: An introduction to theory and research","author":"M. Fishbein","year":"1975","unstructured":"Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley."},{"key":"9135_CR30","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1177\/002224378101800104","volume":"18","author":"C. Fornell","year":"1981","unstructured":"Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement errors. Journal of Marketing Research, 18, 39\u201350.","journal-title":"Journal of Marketing Research"},{"issue":"4","key":"9135_CR31","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1080\/00223980.1994.9712742","volume":"128","author":"J. A. Ghani","year":"1994","unstructured":"Ghani, J. A., & Deshpande, S. P. (1994). Task characteristics and the experience of optimal flow in human-computer interaction. Journal of Psychology, 128(4), 381\u2013391.","journal-title":"Journal of Psychology"},{"issue":"3","key":"9135_CR32","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1287\/mksc.1030.0032","volume":"23","author":"T. J. Gilbride","year":"2004","unstructured":"Gilbride, T. J., & Allenby, G. M. (2004). A choice model with conjunctive, disjunctive, and compensatory screening rules. Marketing Science, 23(3), 391\u2013406.","journal-title":"Marketing Science"},{"issue":"5","key":"9135_CR33","doi-asserted-by":"crossref","first-page":"494","DOI":"10.1287\/mksc.1060.0211","volume":"25","author":"T. J. Gilbride","year":"2006","unstructured":"Gilbride, T. J., & Allenby, G. M. (2006). Estimating heterogeneous EBA and economic screening rule choice models. Marketing Science, 25(5), 494\u2013509.","journal-title":"Marketing Science"},{"key":"9135_CR34","doi-asserted-by":"crossref","first-page":"194","DOI":"10.1007\/3-211-27283-6_18","volume-title":"Information and communication technologies in tourism 2005","author":"U. Gretzel","year":"2005","unstructured":"Gretzel, U., & Fesenmaier, D. R. (2005). Persuasiveness of preference elicitation processes in destination recommendation systems. In A. J. Frew (Ed.), Information and communication technologies in tourism 2005 (pp. 194\u2013204). Innsbruck, Austria: Springer."},{"issue":"2","key":"9135_CR35","doi-asserted-by":"crossref","first-page":"81","DOI":"10.2753\/JEC1086-4415110204","volume":"11","author":"U. Gretzel","year":"2006","unstructured":"Gretzel, U., & Fesenmaier, D. R. (2006). Persuasion in recommender systems. International Journal of Electronic Commerce, 11(2), 81\u2013100.","journal-title":"International Journal of Electronic Commerce"},{"key":"9135_CR36","unstructured":"Group, T. I. (2002). Business-to-Consumer E-Commerce Report."},{"issue":"1","key":"9135_CR37","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1080\/10864415.2005.11043965","volume":"10","author":"W. Hampton-Sosa","year":"2005","unstructured":"Hampton-Sosa, W., & Koufaris, M. (2005). The effect of web site perceptions on initial trust in the owner company. International Journal of Electronic Commerce, 10(1), 55\u201381.","journal-title":"International Journal of Electronic Commerce"},{"issue":"2","key":"9135_CR38","doi-asserted-by":"crossref","first-page":"31","DOI":"10.2753\/JEC1086-4415100202","volume":"10","author":"K. Hassanein","year":"2005","unstructured":"Hassanein, K., & Head, M. (2005). The impact of infusing social presence in the web interface: An investigation across product types. International Journal of Electronic Commerce, 10(2), 31\u201355.","journal-title":"International Journal of Electronic Commerce"},{"issue":"1","key":"9135_CR39","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1287\/mksc.19.1.4.15178","volume":"19","author":"G. H\u00e4ubl","year":"2000","unstructured":"H\u00e4ubl, G., & Trifts, V. (2000). Consumer decision making in online shopping environments: The effects of interactive decision aids. Marketing Science, 19(1), 4\u201321.","journal-title":"Marketing Science"},{"issue":"3","key":"9135_CR40","doi-asserted-by":"crossref","first-page":"50","DOI":"10.2307\/1251841","volume":"60","author":"D. L. Hoffman","year":"1996","unstructured":"Hoffman, D. L., & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60(3), 50\u201368.","journal-title":"Journal of Marketing"},{"issue":"4","key":"9135_CR41","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1509\/jmkg.70.4.019","volume":"70","author":"M. Holzwarth","year":"2006","unstructured":"Holzwarth, M., Janiszewski, C., & Neumann, M. M. (2006). The Influence of Avatars on Online Consumer Shopping Behavior. Journal of Marketing, 70(4), 19\u201336.","journal-title":"Journal of Marketing"},{"issue":"4","key":"9135_CR42","doi-asserted-by":"crossref","first-page":"431","DOI":"10.1007\/s10796-008-9096-1","volume":"10","author":"S.-J. Hong","year":"2008","unstructured":"Hong, S.-J., Thong, J. Y. L., Moon, J.-Y., & Tam, K.-Y. (2008). Understanding the behavior of mobile data services consumers. Information Systems Frontiers, 10(4), 431\u2013445.","journal-title":"Information Systems Frontiers"},{"issue":"3","key":"9135_CR43","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1080\/07421222.2004.11045812","volume":"21","author":"W. Hong","year":"2005","unstructured":"Hong, W., Thong, J. Y. L., & Tam, K. Y. (2005). The effects of information format and shopping task on consumers\u2019 online shopping behavior: A cognitive fit perspective. Journal of Management Information Systems, 21(3), 149\u2013184.","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"9135_CR44","doi-asserted-by":"crossref","first-page":"491","DOI":"10.1016\/S0022-4359(99)80105-5","volume":"74","author":"C. Huffman","year":"1998","unstructured":"Huffman, C., & Kahn, B. E. (1998). Variety for sale: Mass customization or mass confusion? Journal of Retailing, 74(4), 491\u2013513.","journal-title":"Journal of Retailing"},{"issue":"2","key":"9135_CR45","doi-asserted-by":"crossref","first-page":"195","DOI":"10.1002\/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7","volume":"20","author":"J. Hulland","year":"1999","unstructured":"Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195\u2013204.","journal-title":"Strategic Management Journal"},{"issue":"11","key":"9135_CR46","first-page":"79","volume":"2003","author":"B. Ives","year":"2003","unstructured":"Ives, B., & Piccoli, G. (2003). Custom made apparel and individualized service at lands\u2019 end. Communications of AIS, 2003(11), 79\u201393.","journal-title":"Communications of AIS"},{"issue":"6","key":"9135_CR47","doi-asserted-by":"crossref","first-page":"1185","DOI":"10.1109\/TSMCA.2006.878977","volume":"36","author":"J. Jahng","year":"2006","unstructured":"Jahng, J., Jain, H. K., & Ramatnurthy, K. (2006). An empirical study of the impact of product characteristics and electronic commerce interface richness on consumer attitude and purchase intentions. IEEE Transactions on Systems, Man & Cybernetics: Part A, 36(6), 1185\u20131201.","journal-title":"IEEE Transactions on Systems, Man & Cybernetics: Part A"},{"issue":"2","key":"9135_CR48","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1086\/376806","volume":"30","author":"C. B. Jarvis","year":"2003","unstructured":"Jarvis, C. B., Mackenzie, S. B., & Podsakoff, P. M. (2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30(2), 199\u2013218.","journal-title":"Journal of Consumer Research"},{"issue":"3","key":"9135_CR49","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1080\/07421222.2004.11045817","volume":"21","author":"Z. Jiang","year":"2005","unstructured":"Jiang, Z., & Benbasat, I. (2005). Virtual product experience: Effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping. Journal of Management Information Systems, 21(3), 111\u2013148.","journal-title":"Journal of Management Information Systems"},{"issue":"13\/14","key":"9135_CR50","doi-asserted-by":"crossref","first-page":"1332","DOI":"10.1080\/00140130310001610865","volume":"46","author":"D. Johnson","year":"2003","unstructured":"Johnson, D., & Wiles, J. (2003). Effective affective user interface design in games. Ergonomics, 46(13\/14), 1332\u20131345.","journal-title":"Ergonomics"},{"issue":"1","key":"9135_CR51","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1177\/0092070398261005","volume":"26","author":"B. E. Kahn","year":"1998","unstructured":"Kahn, B. E. (1998). Dynamic relationships with customers: High-variety strategies. Journal of the Academy of Marketing Science, 26(1), 45\u201353.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"9135_CR52","doi-asserted-by":"crossref","first-page":"63","DOI":"10.2753\/JEC1086-4415110103","volume":"11","author":"A. Kamis","year":"2006","unstructured":"Kamis, A. (2006). Search strategies in shopping engines: An experimental investigation. International Journal of Electronic Commerce, 11(1), 63\u201384.","journal-title":"International Journal of Electronic Commerce"},{"key":"9135_CR53","doi-asserted-by":"crossref","first-page":"159","DOI":"10.2307\/25148832","volume":"32-1","author":"A. Kamis","year":"2008","unstructured":"Kamis, A., Koufaris, M., & Stern, T. (2008). Using an attribute-based DSS for user-customized products online: An experimental investigation. MIS Quarterly, 32-1, 159\u2013177.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9135_CR54","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1177\/002224299505900206","volume":"59","author":"S. M. Keaveney","year":"1995","unstructured":"Keaveney, S. M. (1995). Customer switching behavior in service industries: An exploratory study. Journal of Marketing, 59(2), 71\u201385.","journal-title":"Journal of Marketing"},{"issue":"3","key":"9135_CR55","first-page":"315","volume":"66","author":"S. W. Kelley","year":"1990","unstructured":"Kelley, S. W., Donnelley J. H., Jr., & Skinner, S. J. (1990). Customer participation in service production and delivery. Journal of Retailing, 66(3), 315\u2013335.","journal-title":"Journal of Retailing"},{"issue":"2","key":"9135_CR56","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1287\/isre.13.2.205.83","volume":"13","author":"M. Koufaris","year":"2002","unstructured":"Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13(2), 205\u2013223.","journal-title":"Information Systems Research"},{"issue":"2","key":"9135_CR57","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1080\/10864415.2001.11044233","volume":"6","author":"M. Koufaris","year":"2001-2002","unstructured":"Koufaris, M., Kambil, A., & LaBarbera, P. A. (2001-2002). Consumer behavior in web-based commerce: An empirical study. International Journal of Electronic Commerce, 6(2), 115\u2013138.","journal-title":"International Journal of Electronic Commerce"},{"issue":"2003","key":"9135_CR58","doi-asserted-by":"crossref","first-page":"39","DOI":"10.17705\/1jais.00029","volume":"4","author":"J.-N. Lee","year":"2003","unstructured":"Lee, J.-N., Pi, S.-M., Kwok, R. C.-w., & Huynh, M. Q. (2003). The contribution of commitment value in internet commerce: An empirical investigation. Journal of the Association for Information systems, 4(2003), 39\u201364.","journal-title":"Journal of the Association for Information systems"},{"issue":"1","key":"9135_CR59","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1207\/s15327590ijhc1901_6","volume":"19","author":"Q. Lingyun","year":"2005","unstructured":"Lingyun, Q., & Benbasat, I. (2005). Online consumer trust and live help interfaces: The effects of text-to-speech voice and three-dimensional avatars. International Journal of Human-Computer Interaction, 19(1), 75\u201394.","journal-title":"International Journal of Human-Computer Interaction"},{"issue":"3","key":"9135_CR60","first-page":"168","volume":"57","author":"C. H. Lovelock","year":"1979","unstructured":"Lovelock, C. H., & Young, R. F. (1979). Look to consumers to increase productivity. Harvard Business Review, 57(3), 168\u2013178.","journal-title":"Harvard Business Review"},{"issue":"2","key":"9135_CR61","doi-asserted-by":"crossref","first-page":"301","DOI":"10.5465\/amr.1983.4284740","volume":"8","author":"P. K. Mills","year":"1983","unstructured":"Mills, P. K., Chase, R., & Margulies, N. (1983). Motivating the client\/employee system as a service production strategy. Academy of Management Review, 8(2), 301\u2013310.","journal-title":"Academy of Management Review"},{"issue":"4","key":"9135_CR62","first-page":"726","volume":"11","author":"P. K. Mills","year":"1986","unstructured":"Mills, P. K., & Morris, J. H. (1986). Clients as \u2018partial\u2019 employees of service organizations: Role development in client participation. Academy of Management Review, 11(4), 726\u2013735.","journal-title":"Academy of Management Review"},{"issue":"1&2","key":"9135_CR63","first-page":"29","volume":"13","author":"W. W. Moe","year":"2001","unstructured":"Moe, W. W. (2001). Buying, searching, or browsing: Differentiating between online shoppers using in-store navigational clickstream. Journal of Consumer Psychology, 13(1&2), 29\u201340.","journal-title":"Journal of Consumer Psychology"},{"issue":"3","key":"9135_CR64","doi-asserted-by":"crossref","first-page":"326","DOI":"10.1287\/mnsc.1040.0153","volume":"50","author":"W. W. Moe","year":"2004","unstructured":"Moe, W. W., & Fader, P. S. (2004). Dynamic conversion behavior at E-commerce sites. Management Science, 50(3), 326\u2013335.","journal-title":"Management Science"},{"key":"9135_CR65","volume-title":"Designing web usability","author":"J. Nielsen","year":"2000","unstructured":"Nielsen, J. (2000). Designing web usability. Indianapolis, IN: New Riders."},{"issue":"1","key":"9135_CR66","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1287\/mksc.19.1.22.15184","volume":"19","author":"T. P. Novak","year":"2000","unstructured":"Novak, T. P. (2000). Measuring the customer experience in online environments: A structural modeling approach. Marketing Science, 19(1), 22\u201342.","journal-title":"Marketing Science"},{"issue":"1","key":"9135_CR67","doi-asserted-by":"crossref","first-page":"115","DOI":"10.2307\/25148720","volume":"30","author":"P. A. Pavlou","year":"2006","unstructured":"Pavlou, P. A., & Fygenson, M. (2006). Understanding and prediction electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly, 30(1), 115\u2013143.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9135_CR68","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1016\/0030-5073(76)90022-2","volume":"16","author":"J. W. Payne","year":"1976","unstructured":"Payne, J. W. (1976). Task complexity and contingent processing in decision-making\u2014an information search and protocol analysis. Organizational Behavior and Human Decision Processes, 16(2), 366\u2013387.","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"3","key":"9135_CR69","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1080\/07421222.2003.11045777","volume":"20","author":"R. Pennington","year":"2003-2004","unstructured":"Pennington, R., Wilcox, H. D., & Grover, V. (2003-2004). The role of system trust in business-to-consumer transactions. Journal of Management Information Systems, 20(3), 197\u2013226.","journal-title":"Journal of Management Information Systems"},{"key":"9135_CR70","volume-title":"Mass customization","author":"J. P. Pine","year":"1993","unstructured":"Pine, J. P. (1993). Mass customization. Boston, MA: Harvard Business School Press."},{"key":"9135_CR71","volume-title":"The flow principle in interactivity. Australasian conference on Interactive entertainment","author":"A. Polaine","year":"2005","unstructured":"Polaine, A. (2005). The flow principle in interactivity. Australasian conference on Interactive entertainment. Sydney, Australia: Creativity & Cognition Studios Press."},{"key":"9135_CR72","doi-asserted-by":"crossref","unstructured":"Pu, P., & Chen, L. (2005). Integrating tradeoff support in product search tools for e-commerce sites. ACM conference on Electronic commerce.","DOI":"10.1145\/1064009.1064038"},{"key":"9135_CR73","doi-asserted-by":"crossref","unstructured":"Pu, P., & Kumar, P. (2004). Evaluating example-based search tools. ACM Conference on Electronic Commerce New York.","DOI":"10.1145\/988772.988804"},{"issue":"4","key":"9135_CR74","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1145\/1121112.1121113","volume":"12","author":"L. Qiu","year":"2005","unstructured":"Qiu, L., & Benbasat, I. (2005). An investigation into the effects of text-to-speech voice and 3d avatars on the perception of presence and flow of live help in electronic commerce. ACM Transactions on Computer-Human Interaction, 12(4), 329\u2013355.","journal-title":"ACM Transactions on Computer-Human Interaction"},{"issue":"2","key":"9135_CR75","first-page":"56","volume":"74","author":"F. F. Reichheld","year":"1996","unstructured":"Reichheld, F. F. (1996). Learning from customer defections. Harvard Business Review, 74(2), 56\u201369.","journal-title":"Harvard Business Review"},{"issue":"2","key":"9135_CR76","doi-asserted-by":"crossref","first-page":"5","DOI":"10.2753\/JEC1086-4415110200","volume":"11","author":"F. Ricci","year":"2006\u20132007","unstructured":"Ricci, F., & Werthner, H. (2006\u20132007). Introduction to the special issue: Recommender systems. International Journal of Electronic Commerce, 11(2), 5\u20139.","journal-title":"International Journal of Electronic Commerce"},{"key":"9135_CR77","unstructured":"Richard, R.-B. (2007). Four keyboards to sustainable mass customization in architecture & construction. MCPC 2007 World Conference on Mass Customization & Personalization, Cambridge, MA."},{"issue":"1","key":"9135_CR78","doi-asserted-by":"crossref","first-page":"172","DOI":"10.1109\/TEM.2006.889075","volume":"54","author":"Y. K. Ro","year":"2007","unstructured":"Ro, Y. K., Liker, J. K., & Fixson, S. K. (2007). Modularity as a strategy for supply chain coordination: The case of U.S. auto. IEEE Transactions on Engineering Management, 54(1), 172\u2013189.","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"4","key":"9135_CR79","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1007\/s11031-006-9051-8","volume":"30","author":"R. Ryan","year":"2006","unstructured":"Ryan, R., Rigby, C., & Przybylski, A. (2006). The motivational pull of video games: A self-determination theory approach. Motivation & Emotion, 30(4), 344\u2013360.","journal-title":"Motivation & Emotion"},{"issue":"1\u20132","key":"9135_CR80","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1023\/A:1009804230409","volume":"5","author":"J. B. Schafer","year":"2001","unstructured":"Schafer, J. B., Konstan, J. A., & Riedl, J. (2001). E-commerce recommendation applications. Data Mining and Knowledge Discovery, 5(1\u20132), 115\u2013153.","journal-title":"Data Mining and Knowledge Discovery"},{"key":"9135_CR81","unstructured":"Silpakit, P., Fiskin, R. P., Eds. (1985). \u2019Participatizing\u2019 the service encounter: A theoretical framework. Services marketing in a changing environment. Chicago, American Marketing Association."},{"key":"9135_CR82","volume-title":"Decision and organisation","author":"H. A. Simon","year":"1972","unstructured":"Simon, H. A. (1972). Theories of bounded rationality. In R. a. Radner (Ed.), Decision and organisation. Amsterdam: North Holland."},{"key":"9135_CR83","volume-title":"Models of bounded rationality","author":"H. A. Simon","year":"1982","unstructured":"Simon, H. A. (1982). Models of bounded rationality. Cambridge, MA: MIT Press."},{"key":"9135_CR84","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1145\/1077246.1077253","volume":"3","author":"P. Sweetser","year":"2005","unstructured":"Sweetser, P., & Wyeth, P. (2005). GameFlow: a model for evaluating player enjoyment in games. Computers in Entertainment, 3, 3.","journal-title":"Computers in Entertainment"},{"issue":"4","key":"9135_CR85","doi-asserted-by":"crossref","first-page":"381","DOI":"10.2307\/4132314","volume":"26","author":"J. B. Thatcher","year":"2002","unstructured":"Thatcher, J. B., & Perrewe, P. L. (2002). An empirical examination of individual traits as antecedents to computer anxiety and computer self-efficacy. MIS Quarterly, 26(4), 381\u2013396.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9135_CR86","doi-asserted-by":"crossref","first-page":"373","DOI":"10.2307\/249534","volume":"16","author":"P. Todd","year":"1992","unstructured":"Todd, P., & Benbasat, I. (1992). The use of information in decision making: An experimental investigation of the impact of computer-based decision aids. MIS Quarterly, 16(3), 373\u2013393.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9135_CR87","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1111\/j.00117315.2004.02663.x","volume":"35","author":"Q. Tu","year":"2004","unstructured":"Tu, Q., Vonderembse, M. A., Ragu-Nathan, T. S., & Ragu-Nathan, B. (2004). Measuring modularity-based manufacturing practices and their impact on mass customization capability: A customer-driven perspective. Decision Sciences, 35(2), 147\u2013168.","journal-title":"Decision Sciences"},{"issue":"2","key":"9135_CR88","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1086\/209065","volume":"13","author":"J. E. Urbany","year":"1986","unstructured":"Urbany, J. E. (1986). An experimental examination of the economics of information. Journal of Consumer Research, 13(2), 257\u2013271.","journal-title":"Journal of Consumer Research"},{"issue":"4","key":"9135_CR89","doi-asserted-by":"crossref","first-page":"695","DOI":"10.2307\/25148660","volume":"28","author":"H. Heijden Van der","year":"2004","unstructured":"Van der Heijden, H. (2004). User acceptance of hedonic information systems. MIS Quarterly, 28(4), 695\u2013704.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9135_CR90","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1287\/mnsc.1050.0442","volume":"52","author":"V. Venkatesh","year":"2006","unstructured":"Venkatesh, V., & Agarwal, R. (2006). Turning visitors into customers: a usability-centric perspective on purchase behavior in electronic channels. Management Science, 52(3), 367\u2013382.","journal-title":"Management Science"},{"issue":"3","key":"9135_CR91","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V. Venkatesh","year":"2003","unstructured":"Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425\u2013478.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9135_CR92","first-page":"386","volume":"17","author":"G. Wan","year":"2000","unstructured":"Wan, G. (2000). Internet based customer decision support systems for mass customization. International Journal of Management, 17(3), 386\u2013393.","journal-title":"International Journal of Management"},{"issue":"3","key":"9135_CR93","doi-asserted-by":"crossref","first-page":"72","DOI":"10.17705\/1jais.00065","volume":"6","author":"W. Wang","year":"2005","unstructured":"Wang, W., & Benbasat, I. (2005). Trust in and adoption of online recommendation agents. Journal of the Association for Information Systems, 6(3), 72\u2013101.","journal-title":"Journal of the Association for Information Systems"},{"issue":"5","key":"9135_CR94","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1037\/h0040934","volume":"66","author":"R. W. White","year":"1959","unstructured":"White, R. W. (1959). Motivation considered: The concept of competence. Psychological Review, 66(5), 297\u2013333.","journal-title":"Psychological Review"},{"issue":"1","key":"9135_CR95","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1002\/1520-6653(200124)15:1<13::AID-DIR1001>3.0.CO;2-#","volume":"15","author":"J. Wind","year":"2001","unstructured":"Wind, J., & Rangaswamy, A. (2001). Customerization: the next revolution in mass customization. Journal of Interactive Marketing, 15(1), 13\u201332.","journal-title":"Journal of Interactive Marketing"},{"issue":"3","key":"9135_CR96","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1080\/10864415.2005.11044336","volume":"9","author":"C. Wujin","year":"2005","unstructured":"Wujin, C., Beomjoon, C., & Mee Ryoung, S. (2005). The role of on-line retailer brand and infomediary reputation in increasing consumer purchase intention. International Journal of Electronic Commerce, 9(3), 115\u2013127.","journal-title":"International Journal of Electronic Commerce"},{"key":"9135_CR97","first-page":"8295","volume":"81","author":"A. C. Yao","year":"2003","unstructured":"Yao, A. C., & Carlson, J. G. H. (2003). Agility and mixed-model furniture production. International Journal of Production Economics, 81, 8295.","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"9135_CR98","doi-asserted-by":"crossref","first-page":"599","DOI":"10.1109\/TSMCA.2007.897698","volume":"37","author":"B. P. C. Yen","year":"2007","unstructured":"Yen, B. P. C., & Ng, K. (2007). Virtual objects in electronic catalogs: A human-computer interface issue. IEEE Transactions on Systems, Man & Cybernetics: Part A, 37(4), 599\u2013608.","journal-title":"IEEE Transactions on Systems, Man & Cybernetics: Part A"},{"issue":"4","key":"9135_CR99","doi-asserted-by":"crossref","first-page":"362","DOI":"10.1177\/009207002236911","volume":"30","author":"V. A. Zeithaml","year":"2002","unstructured":"Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362\u2013375.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"4","key":"9135_CR100","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1007\/s10796-008-9099-y","volume":"10","author":"X. Zhang","year":"2008","unstructured":"Zhang, X., & Maruping, L. M. (2008). Household technology adoption in a global marketplace: Incorporating the role of espoused cultural values. Information Systems Frontiers, 10(4), 403\u2013413.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9135_CR101","doi-asserted-by":"crossref","first-page":"460","DOI":"10.1016\/j.dss.2006.11.003","volume":"43","author":"C.-N. Ziegler","year":"2007","unstructured":"Ziegler, C.-N., & Golbeck, J. (2007). Investigating interactions of trust and interest similarity. Decision Support Systems, 43(2), 460\u2013475.","journal-title":"Decision Support Systems"},{"issue":"3","key":"9135_CR102","doi-asserted-by":"crossref","first-page":"313","DOI":"10.2307\/249668","volume":"22","author":"I. Zigurs","year":"1998","unstructured":"Zigurs, I., & Buckland, B. (1998). A theory of task\/technology fit and group support systems effectiveness. MIS Quarterly, 22(3), 313\u2013334.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9135_CR103","first-page":"81","volume":"42","author":"P. Zipkin","year":"2001","unstructured":"Zipkin, P. (2001). The limits of mass customization. MIT Sloan Management Review, 42(3), 81\u201387.","journal-title":"MIT Sloan Management Review"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-008-9135-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10796-008-9135-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-008-9135-y","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,31]],"date-time":"2019-05-31T00:36:11Z","timestamp":1559262971000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10796-008-9135-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,8,5]]},"references-count":103,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2010,4]]}},"alternative-id":["9135"],"URL":"https:\/\/doi.org\/10.1007\/s10796-008-9135-y","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2008,8,5]]}}}