{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,2]],"date-time":"2026-04-02T18:55:15Z","timestamp":1775156115895,"version":"3.50.1"},"reference-count":90,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2015,12,10]],"date-time":"2015-12-10T00:00:00Z","timestamp":1449705600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2017,6]]},"DOI":"10.1007\/s10796-015-9618-6","type":"journal-article","created":{"date-parts":[[2015,12,13]],"date-time":"2015-12-13T02:17:25Z","timestamp":1449973045000},"page":"625-644","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":18,"title":["Integrating switching costs to information systems adoption: An empirical study on learning management systems"],"prefix":"10.1007","volume":"19","author":[{"given":"Yan Mandy","family":"Dang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yulei Gavin","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"James","family":"Morgan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,12,10]]},"reference":[{"issue":"5","key":"9618_CR1","doi-asserted-by":"crossref","first-page":"318","DOI":"10.1108\/00242539710178452","volume":"46","author":"WB Adeoti-Adekeye","year":"1997","unstructured":"Adeoti-Adekeye, W. B. (1997). The importance of managing information systems. Library Review, 46(5), 318\u2013327.","journal-title":"Library Review"},{"issue":"1","key":"9618_CR2","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1016\/j.dss.2004.05.002","volume":"41","author":"M Agrawala","year":"2005","unstructured":"Agrawala, M., Hariharanb, G., Kishorec, R., & Raoc, H. R. (2005). Matching intermediaries for information goods in the presence of direct search: an examination of switching costs and obsolescence of information. Decision Support Systems, 41(1), 20\u201336.","journal-title":"Decision Support Systems"},{"issue":"1","key":"9618_CR3","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1002\/asi.21442","volume":"62","author":"S Akter","year":"2011","unstructured":"Akter, S., D\u2019Ambra, J., & Ray, P. (2011). Trustworthiness in mHealth information services: an assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS). Journal of the American Society for Information Science and Technology (JASIST), 62(1), 100\u2013116.","journal-title":"Journal of the American Society for Information Science and Technology (JASIST)"},{"issue":"4","key":"9618_CR4","doi-asserted-by":"crossref","first-page":"469","DOI":"10.2307\/249732","volume":"16","author":"LM Applegate","year":"1992","unstructured":"Applegate, L. M., & Elam, J. J. (1992). New information systems leaders: a changing role in a changing world. MIS Quarterly, 16(4), 469\u2013490.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9618_CR5","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1111\/j.0022-1821.2004.00231.x","volume":"52","author":"T \u00c5stebro","year":"2004","unstructured":"\u00c5stebro, T. (2004). Sunk costs and the depth and probability of technology adoption. The Journal of Industrial Economics, 52(3), 381\u2013399.","journal-title":"The Journal of Industrial Economics"},{"issue":"1","key":"9618_CR6","doi-asserted-by":"crossref","first-page":"43","DOI":"10.2307\/25148828","volume":"32","author":"N Au","year":"2008","unstructured":"Au, N., Ngai, E., & Cheng, T. (2008). Extending the understanding of end user information systems satisfaction formation: an equitable needs fulfillment model approach. MIS Quarterly, 32(1), 43\u201366.","journal-title":"MIS Quarterly"},{"key":"9618_CR7","doi-asserted-by":"publisher","unstructured":"Baloian, N., & Zurita, G. (2015). Achieving better usability of software supporting learning activities of large groups. Information Systems Frontiers, 1\u201320. doi: 10.1007\/s10796-015-9580-3(forthcoming), .","DOI":"10.1007\/s10796-015-9580-3(forthcoming),"},{"issue":"4","key":"9618_CR8","doi-asserted-by":"crossref","first-page":"415","DOI":"10.1007\/s10796-008-9100-9","volume":"10","author":"R Beck","year":"2008","unstructured":"Beck, R., Beimborn, D., Weitzel, T., & K\u00f6nig, W. (2008). Network effects as drivers of individual technology adoption: analyzing adoption and diffusion of mobile communication services. Information Systems Frontiers, 10(4), 415\u2013429.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9618_CR9","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1016\/j.jretai.2014.04.003","volume":"90","author":"L Blut","year":"2014","unstructured":"Blut, L., Beatty, S. E., Evanschitzky, H., & BrockdaNewcastle, C. (2014). The impact of service characteristics on the switching costs - CustomerLoyalty link. Journal of Retailing, 90(2), 275\u2013290.","journal-title":"Journal of Retailing"},{"issue":"4","key":"9618_CR10","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1007\/s10796-008-9098-z","volume":"10","author":"SA Brown","year":"2008","unstructured":"Brown, S. A. (2008). Household technology adoption, use, and impacts: past, present, and future. Information Systems Frontiers, 10(4), 397\u2013402.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9618_CR11","doi-asserted-by":"crossref","first-page":"9","DOI":"10.2753\/MIS0742-1222270201","volume":"27","author":"SA Brown","year":"2010","unstructured":"Brown, S. A., Dennis, A. R., & Venkatesh, V. (2010). Predicting collaboration technology use: integrating technology adoption and collaboration research. Journal of Management Information Systems, 27(2), 9\u201353.","journal-title":"Journal of Management Information Systems"},{"issue":"2","key":"9618_CR12","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1177\/0092070302250897","volume":"31","author":"TA Burnham","year":"2003","unstructured":"Burnham, T. A., Frels, J. K., & Mahajan, V. (2003). Consumer switching costs: a typology, antecedents, and consequences. Journal of the Academy of Marketing Science, 31(2), 109\u2013203.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"9618_CR13","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1177\/0092070302250897","volume":"31","author":"TA Burnham","year":"2015","unstructured":"Burnham, T. A., Frels, J. K., & Mahajan, V. (2015). Consumer switching costs: a typology, antecedents, and consequences. Journal of the Academy of Marketing Science, 31(2), 109\u2013126.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"4","key":"9618_CR14","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1023\/A:1019193513024","volume":"1","author":"JA Campbell","year":"2000","unstructured":"Campbell, J. A. (2000). Using internet technology to support flexible learning in business education. Information Technology and Management, 1(4), 329\u2013350.","journal-title":"Information Technology and Management"},{"key":"9618_CR15","doi-asserted-by":"crossref","first-page":"541","DOI":"10.2307\/25148772","volume":"30","author":"P-Y Chen","year":"2006","unstructured":"Chen, P.-Y., & Forman, C. (2006). Can vendors influence switching costs and compatibility in an environment with open standards? MIS Quarterly, 30, 541\u2013562.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9618_CR16","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1287\/isre.13.3.255.78","volume":"13","author":"P-Y Chen","year":"2003","unstructured":"Chen, P.-Y., & Hitt, L. M. (2003). Measuring switching costs and the determinants of customer retention in internet-enabled businesses: a study of the online brokerage industry. Information Systems Research, 13(3), 255\u2013274.","journal-title":"Information Systems Research"},{"key":"9618_CR17","doi-asserted-by":"crossref","first-page":"437","DOI":"10.1016\/S1574-0145(06)01008-7","volume":"1","author":"P-y Chen","year":"2006","unstructured":"Chen, P.-y., & Hitt, L. M. (2006). Information technology and switching costs. Handbook on Economics and Information Systems, 1, 437\u2013470.","journal-title":"Handbook on Economics and Information Systems"},{"issue":"6","key":"9618_CR18","doi-asserted-by":"crossref","first-page":"869","DOI":"10.1016\/j.ijnurstu.2006.11.011","volume":"45","author":"IJ Chen","year":"2008","unstructured":"Chen, I. J., Yang, K.-F., Tang, F.-I., Huang, C.-H., & Yu, S. (2008). Applying the technology acceptance model to explore public health nurses\u2019 intentions towards web-based learning: a cross-sectional questionnaire survey. International Journal of Nursing Studies, 45(6), 869\u2013878.","journal-title":"International Journal of Nursing Studies"},{"issue":"1","key":"9618_CR19","first-page":"7","volume":"22","author":"WW Chin","year":"1998","unstructured":"Chin, W. W. (1998a). Issues and opinions on structural equation modeling. MIS Quarterly, 22(1), 7\u201316.","journal-title":"MIS Quarterly"},{"key":"9618_CR20","volume-title":"The partial least squares approach to structural equation modeling (modern methods for business research)","author":"WW Chin","year":"1998","unstructured":"Chin, W. W. (1998b). The partial least squares approach to structural equation modeling (modern methods for business research). Mahway, NJ: Lawrence Eribaum Associates Inc.."},{"issue":"3","key":"9618_CR21","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319\u2013340.","journal-title":"MIS Quarterly"},{"issue":"1","key":"9618_CR22","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","volume":"3","author":"WH DeLone","year":"1992","unstructured":"DeLone, W. H., & McLean, E. R. (1992). Information systems success: the quest for the dependent variable. Information Systems Research, 3(1), 60\u201395.","journal-title":"Information Systems Research"},{"issue":"4","key":"9618_CR23","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","volume":"19","author":"WH DeLone","year":"2003","unstructured":"DeLone, W. H., & McLean, E. R. (2003). The delone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9\u201330.","journal-title":"Journal of Management Information Systems"},{"key":"9618_CR24","volume-title":"Behavioral Reactions to the Introduction of a Management Information System at the U.S. Post Office: Some Empirical Observations","author":"GW Dickson","year":"1974","unstructured":"Dickson, G. W., Simmons, J. K., & Anderson, J. C. (1974). Behavioral Reactions to the Introduction of a Management Information System at the U.S. Post Office: Some Empirical Observations. New York: McGraw-Hill: (Computers and Management in a Changing Society)."},{"issue":"3","key":"9618_CR25","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1108\/13555851111143240","volume":"23","author":"M Edward","year":"2011","unstructured":"Edward, M., & Sahadev, S. (2011). Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage. Asia Pacific Journal of Marketing and Logistics, 23(3), 327\u2013345.","journal-title":"Asia Pacific Journal of Marketing and Logistics"},{"key":"9618_CR26","doi-asserted-by":"crossref","first-page":"345","DOI":"10.1057\/palgrave.ejis.3000629","volume":"15","author":"EH Ferneley","year":"2006","unstructured":"Ferneley, E. H., & Sobreperez, P. (2006). Resist, comply or workaround? An examination of different facets of user engagement with information systems. European Journal of Information Systems, 15, 345\u2013356.","journal-title":"European Journal of Information Systems"},{"key":"9618_CR27","volume-title":"Belief, attitude, intention, and behavior: An introduction to theory and research","author":"M Fishbein","year":"1975","unstructured":"Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley."},{"key":"9618_CR28","unstructured":"Gao, L., & Waechter, K. A. (2015). Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation. Information Systems Frontiers, doi:10.1007\/s10796-015-9611-0(forthcoming), 1\u201324."},{"issue":"7","key":"9618_CR29","first-page":"1","volume":"4","author":"D Gefen","year":"2000","unstructured":"Gefen, D., Straub, D. W., & Boudreau, M.-C. (2000). Structural equation modeling and regression: guidelines for research practice. Communications of the AIS, 4(7), 1\u201377.","journal-title":"Communications of the AIS"},{"key":"9618_CR30","first-page":"216","volume-title":"Proceedings of the AMA Winter Educator\u2019s Conference","author":"J Guiltinan","year":"1989","unstructured":"Guiltinan, J. (1989). A Classification of Switching Costs with Implications for Relationship Marketing. In T. Childers, R. Bagozzi, & J. Peter (Eds.), Proceedings of the AMA Winter Educator\u2019s Conference (pp. 216\u2013220). IL: Marketing Theory and Practice, Chicago."},{"issue":"2","key":"9618_CR31","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1177\/0092070398262002","volume":"26","author":"K Gwinner","year":"1998","unstructured":"Gwinner, K., Gremler, D., & Bitner, M. J. (1998). Relational benefits in services industries: the customer\u2019s perspective. Journal of the Academy of Marketing Science, 26(2), 101\u2013114.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"9618_CR32","first-page":"91","volume":"14","author":"SH Ha","year":"2012","unstructured":"Ha, S. H., & Yang, J. (2012). Classification of switching intentions toward internet telephony services: a quantitative analysis. Information Technology and Management, 14(2), 91\u2013104.","journal-title":"Information Technology and Management"},{"key":"9618_CR33","volume-title":"Upper saddle river","author":"JF Hair","year":"1998","unstructured":"Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis. In Upper saddle river. NJ: Prentice Hall."},{"issue":"1","key":"9618_CR34","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1007\/s10796-014-9503-8","volume":"17","author":"MA Hossain","year":"2015","unstructured":"Hossain, M. A., & Quaddus, M. (2015). Developing and validating a hierarchical model of external responsiveness: a study on RFID technology. Information Systems Frontiers, 17(1), 109\u2013125.","journal-title":"Information Systems Frontiers"},{"issue":"5","key":"9618_CR35","doi-asserted-by":"crossref","first-page":"983","DOI":"10.1007\/s10796-015-9593-y","volume":"17","author":"C Hota","year":"2015","unstructured":"Hota, C., Upadhyaya, S., & Al-Karaki, J. N. (2015). Advances in secure knowledge management in the big data era. Information Systems Frontiers, 17(5), 983\u2013986.","journal-title":"Information Systems Frontiers"},{"key":"9618_CR36","doi-asserted-by":"crossref","first-page":"152","DOI":"10.1016\/j.dss.2013.11.003","volume":"59","author":"JS-C Hsu","year":"2014","unstructured":"Hsu, J. S.-C. (2014). Understanding the role of satisfaction in the formation of perceived switching value. Decision Support Systems, 59, 152\u2013162.","journal-title":"Decision Support Systems"},{"issue":"3","key":"9618_CR37","doi-asserted-by":"crossref","first-page":"218","DOI":"10.1016\/j.elerap.2011.12.005","volume":"11","author":"L-Y Huang","year":"2012","unstructured":"Huang, L.-Y., & Hsieh, Y.-J. (2012). Consumer electronics acceptance based on innovation attributes and switching costs: the case of e-book readers. Electronic Commerce Research and Applications, 11(3), 218\u2013228.","journal-title":"Electronic Commerce Research and Applications"},{"key":"9618_CR38","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1016\/j.dss.2013.09.016","volume":"57","author":"S-Y Hung","year":"2014","unstructured":"Hung, S.-Y., Tsai, J. C.-A., & Chuang, C.-C. (2014). Investigating primary health care nurses\u2019 intention to use information technology: an empirical study in Taiwan. Decision Support Systems, 57, 331\u2013342.","journal-title":"Decision Support Systems"},{"issue":"1","key":"9618_CR39","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1007\/s10796-014-9511-8","volume":"17","author":"M Janssen","year":"2015","unstructured":"Janssen, M., Voort, H. V. D., & Veenstra, A. F. V. (2015). Failure of large transformation projects from the viewpoint of complex adaptive systems: management principles for dealing with project dynamics. Information Systems Frontiers, 17(1), 15\u201329.","journal-title":"Information Systems Frontiers"},{"key":"9618_CR40","doi-asserted-by":"crossref","first-page":"441","DOI":"10.1016\/S0148-2963(00)00168-5","volume":"55","author":"MA Jones","year":"2002","unstructured":"Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2002). Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. Journal of Business Research, 55, 441\u2013450.","journal-title":"Journal of Business Research"},{"key":"9618_CR41","unstructured":"Kallas, P. (2013). Top 10 social networking sites by market share of visits [June 2013]. Dreamgrow. http:\/\/www.dreamgrow.com\/top-10-social-networking-sites-by-marketshare-of-visits-june-2013\/ . Accessed 28 Dec 2013."},{"issue":"1","key":"9618_CR42","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1016\/j.im.2013.09.001","volume":"51","author":"F Khodakarami","year":"2014","unstructured":"Khodakarami, F., & Chan, Y. E. (2014). Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information Management, 51(1), 27\u201342.","journal-title":"Information Management"},{"issue":"3","key":"9618_CR43","doi-asserted-by":"crossref","first-page":"471","DOI":"10.1109\/TEM.2010.2089630","volume":"58","author":"H-W Kim","year":"2011","unstructured":"Kim, H.-W. (2011). The effects of switching costs on user resistance to enterprise systems implementation. IEEE Transactions on Engineering Management, 58(3), 471\u2013482.","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"3","key":"9618_CR44","doi-asserted-by":"crossref","first-page":"567","DOI":"10.2307\/20650309","volume":"33","author":"H-W Kim","year":"2009","unstructured":"Kim, H.-W., & Kankanhalli, A. (2009). Investigating user resistance to information systems implementation: a status Quo bias perspective. MIS Quarterly, 33(3), 567\u2013582.","journal-title":"MIS Quarterly"},{"key":"9618_CR45","unstructured":"Kim, H.-W., & Perera, N. (2008). Software continuance from the Switching Costs Perspective: a Case of Web Browser. In Proceedings of Pacific Asia Conference on Information Systems (PACIS), Paper 13."},{"issue":"7","key":"9618_CR46","doi-asserted-by":"crossref","first-page":"884","DOI":"10.1016\/j.im.2006.08.004","volume":"43","author":"G Kim","year":"2006","unstructured":"Kim, G., Shin, B., & Lee, H. G. (2006). A study of factors that affect user intentions toward email service switching. Information Management, 43(7), 884\u2013893.","journal-title":"Information Management"},{"issue":"2","key":"9618_CR47","doi-asserted-by":"crossref","first-page":"375","DOI":"10.2307\/1885068","volume":"102","author":"P Klemperer","year":"1987","unstructured":"Klemperer, P. (1987). Markets with consumer switching costs. The Quarterly Journal of Economics, 102(2), 375\u2013394.","journal-title":"The Quarterly Journal of Economics"},{"issue":"4","key":"9618_CR48","doi-asserted-by":"crossref","first-page":"887","DOI":"10.1016\/j.chb.2009.03.003","volume":"25","author":"Y-F Kuo","year":"2009","unstructured":"Kuo, Y.-F., Wu, C.-M., & Deng, W.-J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. Computers in Human Behavior, 25(4), 887\u2013896.","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"9618_CR49","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1016\/S0167-9236(00)00076-2","volume":"29","author":"AL Lederer","year":"2000","unstructured":"Lederer, A. L., Maupin, D. J., Sena, M. P., & Zhuang, Y. (2000). The technology acceptance model and the world wide web. Decision Support Systems, 29(3), 269\u2013282.","journal-title":"Decision Support Systems"},{"issue":"4","key":"9618_CR50","first-page":"364","volume":"48","author":"KC Lee","year":"2011","unstructured":"Lee, K. C., Chung, N., & Lee, S. (2011). Exploring the influence of personal schema on trust transfer and switching costs in brick-and-click bookstores. Information Management, 48(4), 364\u2013370.","journal-title":"Information Management"},{"key":"9618_CR51","unstructured":"Lin, T.-C., Liu, C.-C., & Wang, F.-S. (2013). Empirical Study of Online Auction Seller Switching: The Case of Yahoo vs. Ruten in Taiwan (vol. 2013, p. Paper 258). In Pacific Asia Conference on Information Systems (PACIS)."},{"issue":"6","key":"9618_CR52","doi-asserted-by":"crossref","first-page":"497","DOI":"10.1016\/S0378-7206(02)00064-2","volume":"40","author":"J Lu","year":"2003","unstructured":"Lu, J., Yu, C.-S., & Liu, C. (2003). Learning style, learning patterns, and learning performance in a WebCT-based MIS course. Information Management, 40(6), 497\u2013507.","journal-title":"Information Management"},{"issue":"1","key":"9618_CR53","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1016\/j.im.2012.12.002","volume":"50","author":"S Matook","year":"2013","unstructured":"Matook, S. (2013). Conceptualizing means-end chains of user goals as networks. Information Management, 50(1), 24\u201332.","journal-title":"Information Management"},{"issue":"7","key":"9618_CR54","doi-asserted-by":"crossref","first-page":"526","DOI":"10.1108\/JSM-01-2012-0019","volume":"27","author":"CAD Matos","year":"2013","unstructured":"Matos, C. A. D., Henrique, J. L., & Rosa, F. D. (2013). Customer reactions to service failure and recovery in the banking industry: the influence of switching costs. Journal of Services Marketing, 27(7), 526\u2013538.","journal-title":"Journal of Services Marketing"},{"issue":"2","key":"9618_CR55","first-page":"54","volume":"9","author":"J Meng","year":"2009","unstructured":"Meng, J., & Elliott, K. M. (2009). Investigating structural relationships between service quality, switching costs, and customer satisfaction. Journal of Applied Business and Economics, 9(2), 54\u201366.","journal-title":"Journal of Applied Business and Economics"},{"key":"9618_CR56","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1016\/j.dss.2013.05.010","volume":"56","author":"CL Miltgen","year":"2013","unstructured":"Miltgen, C. L., Popovi\u010d, A., & Oliveira, T. (2013). Determinants of end-user acceptance of biometrics: integrating the \"big 3\" of technology acceptance with privacy context. Decision Support Systems, 56, 103\u2013114.","journal-title":"Decision Support Systems"},{"issue":"3","key":"9618_CR57","doi-asserted-by":"crossref","first-page":"408","DOI":"10.1016\/j.jretai.2014.04.001","volume":"90","author":"L Nagengast","year":"2014","unstructured":"Nagengast, L., Evanschitzky, H., Blut, M., & Rudolph, T. (2014). New insights in the moderating effect of switching costs on theSatisfaction-repurchase behavior link. Journal of Retailing, 90(3), 408\u2013427.","journal-title":"Journal of Retailing"},{"issue":"8","key":"9618_CR58","doi-asserted-by":"crossref","first-page":"1702","DOI":"10.1002\/asi.21068","volume":"60","author":"O Nov","year":"2009","unstructured":"Nov, O., & Ye, C. (2009). Resistance to change and the adoption of digital libraries: an integrative model. Journal of the American Society for Information Science and Technology (JASIST), 60(8), 1702\u20131708.","journal-title":"Journal of the American Society for Information Science and Technology (JASIST)"},{"key":"9618_CR59","doi-asserted-by":"crossref","unstructured":"Oztekin, A., Delen, D., Turkyilmaz, A., & Zaim, S. (2013). A machine learning-based usability evaluation method for eLearning systems. Decision Support Systems, 56(63\u201373).","DOI":"10.1016\/j.dss.2013.05.003"},{"key":"9618_CR60","unstructured":"Pogue, D. (2006). New Tricks of a Browser Look Familiar, New York Times."},{"key":"9618_CR61","doi-asserted-by":"publisher","unstructured":"Rana, N. P., Dwivedi, Y. K., Lal, B., Williams, M. D., & Clement, M. (2015). Citizens\u2019 adoption of an electronic government system: towards a unified view. Information Systems Frontiers, 1\u201320. doi: 10.1007\/s10796-015-9613-y(forthcoming) .","DOI":"10.1007\/s10796-015-9613-y(forthcoming)"},{"issue":"3","key":"9618_CR62","doi-asserted-by":"crossref","first-page":"287","DOI":"10.1007\/s10796-009-9194-8","volume":"12","author":"D Rau","year":"2010","unstructured":"Rau, D., & Haerem, T. (2010). Applying an organizational learning perspective to new technology deployment by technological gatekeepers: a theoretical model and key issues for future research. Information Systems Frontiers, 12(3), 287\u2013297.","journal-title":"Information Systems Frontiers"},{"key":"9618_CR63","unstructured":"Ringle, C. M., Wende, S., & Will, A H. H. W. S. D. (2005). SmartPLS 2.0 (M3) beta. Hamburg: http:\/\/www.smartpls.de ."},{"issue":"2","key":"9618_CR64","doi-asserted-by":"crossref","first-page":"7","DOI":"10.2307\/248937","volume":"2","author":"JW Schmitt","year":"1978","unstructured":"Schmitt, J. W., & Kozar, K. A. (1978). Management\u2019s role in information systems development failures: a case study. MIS Quarterly, 2(2), 7\u201316.","journal-title":"MIS Quarterly"},{"key":"9618_CR65","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1016\/j.compedu.2013.09.016","volume":"71","author":"J Schoonenboom","year":"2014","unstructured":"Schoonenboom, J. (2014). Using an adapted, task-level technology acceptance model to explain why instructors in higher education intend to use some learning management system tools more than others. Computers & Education, 71, 247\u2013256.","journal-title":"Computers & Education"},{"key":"9618_CR66","unstructured":"Shareef, M. A., Kumar, V., Dwivedi, Y. K., & Kumar, U. (2015). Service delivery through mobile-government (mGov): driving factors and cultural impacts. Information Systems Frontiers, Forthcoming."},{"issue":"4","key":"9618_CR67","doi-asserted-by":"crossref","first-page":"677","DOI":"10.1007\/s10796-012-9347-z","volume":"15","author":"G Sharma","year":"2013","unstructured":"Sharma, G., Qiang, Y., Wenjun, S., & Qi, L. (2013). Communication in virtual world: second life and business opportunities. Information Systems Frontiers, 15(4), 677\u2013694.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9618_CR68","doi-asserted-by":"crossref","first-page":"953","DOI":"10.1016\/j.dss.2012.09.018","volume":"54","author":"R Shibl","year":"2013","unstructured":"Shibl, R., Lawley, M., & Debuse, J. (2013). Factors influencing decision support system acceptance. Decision Support Systems, 54(2), 953\u2013961.","journal-title":"Decision Support Systems"},{"issue":"1","key":"9618_CR69","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1509\/jmkg.66.1.15.18449","volume":"66","author":"D Sirdeshmukh","year":"2002","unstructured":"Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value and loyalty in relational exchange. Journal of Marketing, 66(1), 15\u201337.","journal-title":"Journal of Marketing"},{"key":"9618_CR70","doi-asserted-by":"crossref","first-page":"688","DOI":"10.1016\/j.compedu.2011.09.013","volume":"58","author":"CD Smet","year":"2012","unstructured":"Smet, C. D., Bourgonjon, J., Wever, B. D., Schellens, T., & Valcke, M. (2012). Researching instructional use and the technology acceptation of learning management systems by secondary school teachers. Computers & Education, 58, 688\u2013696.","journal-title":"Computers & Education"},{"key":"9618_CR71","first-page":"115","volume-title":"Industrial marketing","author":"RE Spekman","year":"1986","unstructured":"Spekman, R. E., & Strauss, D. (1986). An exploratory investigation of a buyers concern for factors affecting cooperative buyer-seller relationships. In K. Backhaus, & D. T. Wilson (Eds.), Industrial marketing (pp. 115\u2013133). Berlin: Springer."},{"key":"9618_CR72","unstructured":"Sullivan, M. (2011). 9 reasons to switch from facebook to google\u00a0+\u00a0. PCWorld,"},{"key":"9618_CR73","doi-asserted-by":"crossref","first-page":"293","DOI":"10.1016\/j.dss.2009.08.007","volume":"48","author":"P-c Sun","year":"2009","unstructured":"Sun, P.-c., Cheng, H. K., & Finger, G. (2009). Critical functionalities of a successful e-learning system - an analysis from instructors\u2019 cognitive structure toward system usage. Decision Support Systems, 48, 293\u2013302.","journal-title":"Decision Support Systems"},{"issue":"4","key":"9618_CR74","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1007\/s10799-011-0089-2","volume":"12","author":"AA Techatassanasoontorn","year":"2011","unstructured":"Techatassanasoontorn, A. A., & Suo, S. (2011). Influences on standards adoption in de facto standardization. Information Technology and Management, 12(4), 357\u2013385.","journal-title":"Information Technology and Management"},{"issue":"1","key":"9618_CR75","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1016\/j.im.2006.10.005","volume":"44","author":"O Turel","year":"2007","unstructured":"Turel, O., Serenko, A., & Bontis, N. (2007). User acceptance of wireless short messaging services: deconstructing perceived value. Information Management, 44(1), 63\u201373.","journal-title":"Information Management"},{"issue":"4","key":"9618_CR76","doi-asserted-by":"crossref","first-page":"395","DOI":"10.1023\/A:1011450617798","volume":"2","author":"CK Tyran","year":"2001","unstructured":"Tyran, C. K., & Shepherd, M. (2001). Collaborative technology in the classroom: a review of the GSS research and a research framework. Information Technology and Management, 2(4), 395\u2013418.","journal-title":"Information Technology and Management"},{"issue":"4","key":"9618_CR77","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1108\/13555850610703281","volume":"18","author":"H Vasudevan","year":"2006","unstructured":"Vasudevan, H., Gaur, S. S., & Shinde, R. K. (2006). Relational switching costs, satisfaction and commitment: a study in the Indian manufacturing context. Asia Pacific Journal of Marketing and Logistics, 18(4), 342\u2013353.","journal-title":"Asia Pacific Journal of Marketing and Logistics"},{"issue":"2","key":"9618_CR78","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1111\/j.1540-5915.2008.00192.x","volume":"39","author":"V Venkatesh","year":"2008","unstructured":"Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273\u2013315.","journal-title":"Decision Sciences"},{"issue":"2","key":"9618_CR79","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1287\/mnsc.46.2.186.11926","volume":"46","author":"V Venkatesh","year":"2000","unstructured":"Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science, 46(2), 186\u2013204.","journal-title":"Management Science"},{"issue":"3","key":"9618_CR80","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V Venkatesh","year":"2003","unstructured":"Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: toward a unified view. MIS Quarterly, 27(3), 425\u2013478.","journal-title":"MIS Quarterly"},{"issue":"1","key":"9618_CR81","doi-asserted-by":"crossref","first-page":"157","DOI":"10.2307\/41410412","volume":"36","author":"V Venkatesh","year":"2012","unstructured":"Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157\u2013178.","journal-title":"MIS Quarterly"},{"issue":"4","key":"9618_CR82","doi-asserted-by":"crossref","first-page":"350","DOI":"10.1016\/j.ijinfomgt.2010.09.001","volume":"31","author":"Y-S Wang","year":"2011","unstructured":"Wang, Y.-S., Wu, S.-C., Lin, H.-H., & Wang, Y.-Y. (2011). The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing. International Journal of Information Management, 31(4), 350\u2013359.","journal-title":"International Journal of Information Management"},{"issue":"3","key":"9618_CR83","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1016\/j.jsis.2005.11.002","volume":"15","author":"D Whitten","year":"2006","unstructured":"Whitten, D., & Wakefield, R. L. (2006). Measuring switching costs in IT outsourcing services. Journal of Strategic Information Systems, 15(3), 219\u2013248.","journal-title":"Journal of Strategic Information Systems"},{"issue":"3","key":"9618_CR84","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1016\/j.im.2010.01.006","volume":"47","author":"D Whitten","year":"2010","unstructured":"Whitten, D., Chakrabarty, S., & Wakefield, R. (2010). The strategic choice to continue outsourcing, switch vendors, or backsource: do switching costs matter? Information Management, 47(3), 167\u2013175.","journal-title":"Information Management"},{"issue":"5","key":"9618_CR85","doi-asserted-by":"crossref","first-page":"719","DOI":"10.1016\/j.im.2004.07.001","volume":"42","author":"J-H Wu","year":"2005","unstructured":"Wu, J.-H., & Wang, S.-C. (2005). What drives mobile commerce? An empirical evaluation of the revised technology acceptance model. Information Management, 42(5), 719\u2013729.","journal-title":"Information Management"},{"issue":"4","key":"9618_CR86","doi-asserted-by":"crossref","first-page":"430","DOI":"10.1016\/j.im.2014.02.009","volume":"51","author":"D Xu","year":"2014","unstructured":"Xu, D., Huang, W. W., Wang, H., & Heales, J. (2014). Enhancing e-learning effectiveness using an intelligent agent-supported personalized virtual learning environment: an empirical investigation. Information Management, 51(4), 430\u2013440.","journal-title":"Information Management"},{"issue":"13","key":"9618_CR87","doi-asserted-by":"crossref","first-page":"2115","DOI":"10.1002\/asi.20921","volume":"59","author":"C Ye","year":"2008","unstructured":"Ye, C., Seo, D., Desouza, K. C., Sangareddy, S. P., & Jha, S. (2008). Influences of IT substitutes and user experience on post-adoption user switching: an empirical investigation. Journal of the American Society for Information Science and Technology (JASIST), 59(13), 2115\u20132132.","journal-title":"Journal of the American Society for Information Science and Technology (JASIST)"},{"issue":"2","key":"9618_CR88","doi-asserted-by":"crossref","first-page":"207","DOI":"10.1023\/A:1022609809036","volume":"5","author":"D Zhang","year":"2003","unstructured":"Zhang, D., & Nunamaker, J. F. (2003). Powering E-learning in the new millennium: an overview of E-learning and enabling technology. Information Systems Frontiers, 5(2), 207\u2013218.","journal-title":"Information Systems Frontiers"},{"issue":"4","key":"9618_CR89","doi-asserted-by":"crossref","first-page":"540","DOI":"10.1016\/j.dss.2009.05.013","volume":"47","author":"KZK Zhang","year":"2009","unstructured":"Zhang, K. Z. K., Lee, M. K. O., Cheung, C. M. K., & Chen, H. (2009). Understanding the role of gender in bloggers\u2019 switching behavior. Decision Support Systems, 47(4), 540\u2013546.","journal-title":"Decision Support Systems"},{"issue":"3","key":"9618_CR90","first-page":"184","volume":"13","author":"KZK Zhang","year":"2012","unstructured":"Zhang, K. Z. K., Cheung, C. M. K., & Lee, M. K. O. (2012). Online service switching behavior: the case of blog service providers. Journal of Electronic Commerce Research, 13(3), 184\u2013197.","journal-title":"Journal of Electronic Commerce Research"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-015-9618-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10796-015-9618-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-015-9618-6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-015-9618-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,2]],"date-time":"2019-09-02T11:53:33Z","timestamp":1567425213000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10796-015-9618-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,12,10]]},"references-count":90,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2017,6]]}},"alternative-id":["9618"],"URL":"https:\/\/doi.org\/10.1007\/s10796-015-9618-6","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015,12,10]]}}}