{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T14:23:06Z","timestamp":1770992586828,"version":"3.50.1"},"reference-count":79,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2016,7,25]],"date-time":"2016-07-25T00:00:00Z","timestamp":1469404800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2017,4]]},"DOI":"10.1007\/s10796-016-9682-6","type":"journal-article","created":{"date-parts":[[2016,7,25]],"date-time":"2016-07-25T05:39:04Z","timestamp":1469425144000},"page":"253-266","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":21,"title":["Integrating data from user activities of social networks into public administrations"],"prefix":"10.1007","volume":"19","author":[{"given":"Marcel","family":"Rosenberger","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christiane","family":"Lehrer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Reinhard","family":"Jung","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2016,7,25]]},"reference":[{"key":"9682_CR1","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1057\/dddmp.2011.17","volume":"13","author":"O Acker","year":"2011","unstructured":"Acker, O., Gr\u00f6ne, F., Akkad, F., et al. (2011). Social CRM: How companies can link into the social web of consumers. Journal of Direct, Data and Digital Marketing Practice, 13, 3\u201310.","journal-title":"Journal of Direct, Data and Digital Marketing Practice"},{"key":"9682_CR2","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/j.chb.2015.06.025","volume":"53","author":"O Al-Hujran","year":"2015","unstructured":"Al-Hujran, O., Al-Debei, M. M., Chatfield, A., & Migdadi, M. (2015). The imperative of influencing citizen attitude toward e-government adoption and use. Computers in Human Behavior, 53, 189\u2013203.","journal-title":"Computers in Human Behavior"},{"key":"9682_CR3","unstructured":"Archer LB (1984) Systematic method for designers. In: Cross N (ed) Developments in design methodology. Wiley, pp 57\u201382."},{"key":"9682_CR4","doi-asserted-by":"crossref","unstructured":"Atig MF, Cassel S, Kaati L, Shrestha A (2014) Activity profiles in online social media. In: IEEE\/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2014). pp 850\u2013855.","DOI":"10.1109\/ASONAM.2014.6921685"},{"key":"9682_CR5","first-page":"5","volume-title":"Wissenschaftstheorie und Gestaltungsorientierte Wirtschaftsinformatik","author":"J Becker","year":"2008","unstructured":"Becker, J., Niehaves, B., Olbrich, S., & Pfeiffer, D. (2008). Forschungsmethodik einer Integrationsdisziplin - Eine Fortf\u00fchrung und Erg\u00e4nzung zu Lutz Heinrichs \u201cBeitrag zur Geschichte der Wirtschaftsinformatik\u201d aus gestaltungsorientierter Perspektive. In J. Becker, H. Krcmar, & B. Niehaves (Eds.), Wissenschaftstheorie und Gestaltungsorientierte Wirtschaftsinformatik (pp. 5\u201326). M\u00fcnster: Institut f\u00fcr Wirtschaftsinformatik - Westf\u00e4lische Wilhelms-Universit\u00e4t M\u00fcnster."},{"key":"9682_CR6","doi-asserted-by":"crossref","first-page":"264","DOI":"10.1016\/j.giq.2010.03.001","volume":"27","author":"JC Bertot","year":"2010","unstructured":"Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010a). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27, 264\u2013271.","journal-title":"Government Information Quarterly"},{"key":"9682_CR7","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1109\/MC.2010.325","volume":"11","author":"JC Bertot","year":"2010","unstructured":"Bertot, J. C., Jaeger, P. T., Munson, S., & Glaisyer, T. (2010b). Social media technology and government transparency. Computer, 11, 53\u201359.","journal-title":"Computer"},{"key":"9682_CR8","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1016\/j.giq.2011.04.004","volume":"29","author":"JC Bertot","year":"2012","unstructured":"Bertot, J. C., Jaeger, P. T., & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29, 30\u201340.","journal-title":"Government Information Quarterly"},{"key":"9682_CR9","doi-asserted-by":"crossref","first-page":"52","DOI":"10.1016\/j.giq.2014.11.001","volume":"32","author":"E Bons\u00f3n","year":"2014","unstructured":"Bons\u00f3n, E., Royo, S., & Ratkai, M. (2014). Citizens\u2019 engagement on local governments'\u2019 Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe. Government Information Quarterly, 32, 52\u201362.","journal-title":"Government Information Quarterly"},{"key":"9682_CR10","doi-asserted-by":"crossref","unstructured":"Bussler C (2003) Modeling Methodology. In: B2B Integration: Concepts and Architecture. Springer Berlin Heidelberg.","DOI":"10.1007\/978-3-662-05169-6_16"},{"key":"9682_CR11","doi-asserted-by":"crossref","first-page":"422","DOI":"10.1007\/978-3-642-34447-3_38","volume-title":"Contemporary Research on E-business Technology and Strategy","author":"S Cappuccio","year":"2012","unstructured":"Cappuccio, S., Kulkarni, S., Sohail, M., et al. (2012). Social CRM for SMEs: Current Tools and Strategy. In V. Khachidze, T. Wang, S. Siddiqui, et al. (Eds.), Contemporary Research on E-business Technology and Strategy (pp. 422\u2013435). Berlin Heidelberg: Springer."},{"key":"9682_CR12","doi-asserted-by":"crossref","first-page":"441","DOI":"10.1016\/j.giq.2012.07.003","volume":"29","author":"SA Chun","year":"2012","unstructured":"Chun, S. A., & Luna Reyes, L. F. (2012). Social media in government. Government Information Quarterly, 29, 441\u2013445.","journal-title":"Government Information Quarterly"},{"key":"9682_CR13","first-page":"104","volume":"1","author":"HM Cooper","year":"1988","unstructured":"Cooper, H. M. (1988). Organizing knowledge syntheses: A taxonomy of literature reviews. Knowledge in Society, 1, 104\u2013126.","journal-title":"Knowledge in Society"},{"key":"9682_CR14","doi-asserted-by":"crossref","first-page":"319","DOI":"10.1016\/j.giq.2013.10.003","volume":"30","author":"JI Criado","year":"2013","unstructured":"Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30, 319\u2013326.","journal-title":"Government Information Quarterly"},{"key":"9682_CR15","unstructured":"Dinter B, Lorenz A (2013) Social Business Intelligence\u202f: a Literature Review and Research Agenda. Thirty Third International Conference on Information Systems (ICIS 2012) 1\u201321."},{"key":"9682_CR16","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1016\/0142-694X(91)90031-Q","volume":"12","author":"J Eekels","year":"1991","unstructured":"Eekels, J., & Roozenburg, N. F. M. (1991). A methodological comparison of the structures of scientific research and engineering design: their similarities and differences. Design Studies, 12, 197\u2013203.","journal-title":"Design Studies"},{"key":"9682_CR17","unstructured":"Facebook (2015) Graph API Reference. https:\/\/developers.facebook.com\/docs\/graph-api . Accessed August 25, 2015."},{"key":"9682_CR18","doi-asserted-by":"crossref","first-page":"803","DOI":"10.25300\/MISQ\/2013\/37.3.06","volume":"37","author":"P Faulkner","year":"2013","unstructured":"Faulkner, P., & Runde, J. (2013). Technological Objects, Social Positions, Aand the tTransformational mModel of sSocial aActivity. MIS Quarterly, 37, 803\u2013818.","journal-title":"MIS Quarterly"},{"key":"9682_CR19","first-page":"81","volume":"6","author":"S Fliess","year":"2012","unstructured":"Fliess, S., Nadzeika, A., & Nesper, J. (2012). Understanding Patterns of Customer Engagement \u2013 How Companies Can Gain a Surplus from a Social Phenomenon. Journal of Marketing Development and Competitiveness, 6, 81\u201393.","journal-title":"Journal of Marketing Development and Competitiveness"},{"key":"9682_CR20","unstructured":"Gourley D, Totty B, Sayer M, et al (2002) HTTP: The Definitive Guide. O\u2019Reilly Media, Inc."},{"key":"9682_CR21","doi-asserted-by":"crossref","unstructured":"Gross JL, Yellen J (2004) Handbook of Graph Theory. In: Discrete Mathematics and Its Applications. CRC Press, USA.","DOI":"10.1201\/9780203490204"},{"key":"9682_CR22","doi-asserted-by":"crossref","first-page":"32","DOI":"10.1145\/336460.336472","volume":"43","author":"W Hasselbring","year":"2000","unstructured":"Hasselbring, W. (2000). Information system integration. Communications of the ACM, 43, 32\u201338.","journal-title":"Communications of the ACM"},{"key":"9682_CR23","doi-asserted-by":"crossref","first-page":"356","DOI":"10.1002\/cb.376","volume":"10","author":"K Heinonen","year":"2011","unstructured":"Heinonen, K. (2011). Consumer activity in social media: mManagerial approaches to consumers\u2019 social media behavior. Journal of Consumer Behaviour, 10, 356\u2013364.","journal-title":"Journal of Consumer Behaviour"},{"key":"9682_CR24","doi-asserted-by":"crossref","first-page":"75","DOI":"10.2307\/25148625","volume":"28","author":"AR Hevner","year":"2004","unstructured":"Hevner, A. R., March, S. T., Park, J., & Ram, S. (2004). Design Science in Information Systems Research. MIS Quarterly, 28, 75\u2013105.","journal-title":"MIS Quarterly"},{"key":"9682_CR25","doi-asserted-by":"crossref","unstructured":"Jaeger PT, Bertot JC (2010) Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government. In: Citizens and E-Government. IGI Global, pp 1\u201319.","DOI":"10.4018\/978-1-61520-931-6.ch001"},{"key":"9682_CR26","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1108\/09564231211248444","volume":"23","author":"B Jahn","year":"2012","unstructured":"Jahn, B., & Kunz, W. (2012). How to transform consumers into fans of your brand. Journal of Service Management, 23, 344\u2013361.","journal-title":"Journal of Service Management"},{"key":"9682_CR27","doi-asserted-by":"crossref","first-page":"446","DOI":"10.1016\/j.giq.2011.01.004","volume":"28","author":"K Janssen","year":"2011","unstructured":"Janssen, K. (2011). The influence of the PSI directive on open government data: An overview of recent developments. Government Information Quarterly, 28, 446\u2013456.","journal-title":"Government Information Quarterly"},{"key":"9682_CR28","doi-asserted-by":"crossref","first-page":"202","DOI":"10.1016\/j.giq.2007.06.005","volume":"25","author":"M Janssen","year":"2008","unstructured":"Janssen, M., Kuk, G., & Wagenaar, R. W. (2008). A survey of Web-based business models for e-government in the Netherlands. Government Information Quarterly, 25, 202\u2013220.","journal-title":"Government Information Quarterly"},{"key":"9682_CR29","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1509\/jmkg.2005.69.4.177","volume":"69","author":"S Jayachandran","year":"2005","unstructured":"Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P. (2005). The role of relational information processes and technology use in customer relationship management. Journal of Marketing, 69, 177\u2013192.","journal-title":"Journal of Marketing"},{"issue":"223\u2013236","key":"9682_CR30","first-page":"238","volume":"4","author":"G Kannabiran","year":"2005","unstructured":"Kannabiran, G., Xavier, M. J., & Anantharaaj, A. (2005). Enabling E-Governance Through Citizen Relationship Management-Concept. Model and Applications. Journal of Services Research, 4(223\u2013236), 238\u2013240.","journal-title":"Model and Applications. Journal of Services Research"},{"key":"9682_CR31","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1016\/j.bushor.2009.09.003","volume":"53","author":"AM Kaplan","year":"2010","unstructured":"Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53, 59\u201368.","journal-title":"Business Horizons"},{"key":"9682_CR32","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1016\/j.bushor.2011.01.005","volume":"54","author":"JH Kietzmann","year":"2011","unstructured":"Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54, 241\u2013251.","journal-title":"Business Horizons"},{"key":"9682_CR33","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1016\/j.giq.2006.02.012","volume":"24","author":"SF King","year":"2007","unstructured":"King, S. F. (2007). Citizens as customers: eExploring the future of CRM in UK local government. Government Information Quarterly, 24, 47\u201363.","journal-title":"Government Information Quarterly"},{"key":"9682_CR34","doi-asserted-by":"crossref","first-page":"333","DOI":"10.1080\/03003930701289430","volume":"33","author":"S King","year":"2007","unstructured":"King, S., & Cotterill, S. (2007). Transformational Government? The role of information technology in delivering citizen-centric local public services. Local Government Studies, 33, 333\u2013354.","journal-title":"Local Government Studies"},{"key":"9682_CR35","unstructured":"K\u00fcpper T, Lehmkuhl T, Jung R, Wieneke A (2014) Features for Social CRM Technology \u2013 An Organizational Perspective. AMCIS 2014 Proceedings 1\u201310."},{"key":"9682_CR36","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1016\/0167-9236(94)00041-2","volume":"15","author":"ST March","year":"1995","unstructured":"March, S. T., & Smith, G. F. (1995). Design and natural science research on information technology. Decision Support Systems, 15, 251\u2013266.","journal-title":"Decision Support Systems"},{"key":"9682_CR37","doi-asserted-by":"crossref","unstructured":"Mergel I (2015) Social media institutionalization in the U.S. federal government.","DOI":"10.1145\/2612733.2612740"},{"key":"9682_CR38","doi-asserted-by":"crossref","unstructured":"Mohan S, Choi E, Min D (2008) Conceptual Modeling of Enterprise Application System Using Social Networking and Web 2.0 \u201cSocial CRM System.\u201d 2008 International Conference on Convergence and Hybrid Information Technology 237\u2013244.","DOI":"10.1109\/ICHIT.2008.263"},{"key":"9682_CR39","unstructured":"Musser J, O\u2019Reilly T (2007) Web 2.0 - Principles and Best Practices O\u2019Reilly Media, Inc., Sebastopol, CA, USA."},{"key":"9682_CR40","doi-asserted-by":"crossref","first-page":"89","DOI":"10.1080\/07421222.1990.11517898","volume":"7","author":"JF Nunamaker","year":"1991","unstructured":"Nunamaker, J. F., & Chen, M. (1991). Systems Development in Information Systems Research. Journal of Management Information Systems, 7, 89\u2013106.","journal-title":"Journal of Management Information Systems"},{"key":"9682_CR41","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1016\/j.giq.2013.05.019","volume":"30","author":"GHM Oliveira","year":"2013","unstructured":"Oliveira, G. H. M., & Welch, E. W. (2013). Social media use in local government: Linkage of technology, task, and organizational context. Government Information Quarterly, 30, 397\u2013405.","journal-title":"Government Information Quarterly"},{"key":"9682_CR42","doi-asserted-by":"crossref","unstructured":"\u00d6sterle H, Becker J, Frank U, et al (2010) Memorandum zur gestaltungsorientierten Wirtschaftsinformatik. Zeitschrift f\u00fcr Betriebswirtschaftliche ForschungZeitschrift f\u00fcr betriebswirtschaftliche Forschung 662\u2013672.","DOI":"10.1007\/BF03372838"},{"key":"9682_CR43","doi-asserted-by":"crossref","unstructured":"Pankong N, Prakancharoen S, Buranarach M (2012) A combined semantic social network analysis framework to integrate social media data. Proceedings of the 2012 4th International Conference on Knowledge and Smart Technology, KST 2012 37\u201342.","DOI":"10.1109\/KST.2012.6287736"},{"key":"9682_CR44","unstructured":"Peffers K, Tuunanen T, Gengler CE, et al (2006) The Design Science Research Process: A Model for Producing and Presenting Information Systems Research. the Proceedings of Design Research in Information Systems and Technology DESRIST\u201906 24:83\u2013106."},{"key":"9682_CR45","doi-asserted-by":"crossref","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","volume":"24","author":"K Peffers","year":"2007","unstructured":"Peffers, K., Tuunanen, T., Rothenberger, M. A., & Chatterjee, S. (2007). A Design Science Research Methodology for Information Systems Research. Journal of Management Information Systems, 24, 45\u201377.","journal-title":"Journal of Management Information Systems"},{"key":"9682_CR46","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1109\/MC.2010.315","volume":"43","author":"P Pirolli","year":"2010","unstructured":"Pirolli, P., Preece, J., & Shneiderman, B. (2010). Cyberinfrastructure for Social Action on National Priorities. Computer, 43, 20\u201321.","journal-title":"Computer"},{"key":"9682_CR47","unstructured":"Porter J (2010) Designing for the social web. Peachpit Press."},{"key":"9682_CR48","doi-asserted-by":"crossref","first-page":"88","DOI":"10.3233\/GOV-2010-0216","volume":"33","author":"CG Reddik","year":"2010","unstructured":"Reddik, C. G. (2010). Impact of cCitizen rRelationship mManagement (CRM) on gGovernment: eEvidence from U.S. Local Governments. Journal of E-Governance, 33, 88\u201399.","journal-title":"Journal of E-Governance"},{"key":"9682_CR49","unstructured":"Reinhold O, Alt R (2011) Analytical Social CRM: Concept and Tool Support. In: Proceedings 24th Bled eConference. pp 226\u2013241."},{"key":"9682_CR50","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1186\/s13635-014-0011-7","volume":"2014","author":"C Richthammer","year":"2014","unstructured":"Richthammer, C., Netter, M., Riesner, M., et al. (2014). Taxonomy of social network data types. EURASIP Journal on Information Security, 2014, 11.","journal-title":"EURASIP Journal on Information Security"},{"key":"9682_CR51","unstructured":"Roberts A (2006) Government Secrecy in the Information Age."},{"key":"9682_CR52","doi-asserted-by":"crossref","first-page":"573","DOI":"10.1016\/0010-0285(75)90024-9","volume":"7","author":"E Rosch","year":"1975","unstructured":"Rosch, E., & Mervis, C. B. (1975). Family resemblances: Studies in the internal structure of categories. Cognitive Psychology, 7, 573\u2013605.","journal-title":"Cognitive Psychology"},{"key":"9682_CR53","unstructured":"Rosemann M, Eggert M, Voigt M, Beverungen D (2012) Leveraging Social Network Data for Analytical CRM Strategies - The Introductioin of Social BI."},{"key":"9682_CR54","doi-asserted-by":"crossref","unstructured":"Rosenberger M, Lehmkuhl T, Jung R (2015) Conceptualising and Exploring User Activities in Social Media. In: Janssen M, M\u00e4ntym\u00e4ki M, Hidders J, et al. (eds) Open and Big Data Management and Innovation. Springer International Publishing, pp 107\u2013118.","DOI":"10.1007\/978-3-319-25013-7_9"},{"key":"9682_CR55","first-page":"1179","volume-title":"Multikonferenz Wirtschaftsinformatik (MKWI)","author":"M Rosenberger","year":"2016","unstructured":"Rosenberger, M., Lehrer, C., & Jung, R. (2016). A System Architecture for Integrating User Activities in Social Networks with Customer Relationship Management. In V. Nissen, D. Stelzer, S. Stra\u00dfburger, & D. Fischer (Eds.), Multikonferenz Wirtschaftsinformatik (MKWI) (pp. 1179\u20131190). Ilmenau: Universit\u00e4tsverlag Ilmenau."},{"key":"9682_CR56","unstructured":"Rossi M, Sein MK (2003) Design research workshop: a proactive research approach. In: 26th Information Systems Research Seminar in Scandinavia. The IRIS Association, Haikko Finland."},{"key":"9682_CR57","doi-asserted-by":"crossref","unstructured":"Sarkar A, Waxman R, Cohoon JP (1995) High-Level System Modeling. In: Berg\u00e9 J-M, Levia O, Rouillard J (eds) High-Level System Modeling: Specification Languages. Springer US, pp 1\u201334.","DOI":"10.1007\/978-1-4615-2303-1_1"},{"key":"9682_CR58","unstructured":"Sarner, A., Thompson, E., Sussin, J., et al. (2012). Magic Quadrant for Social CRM. Gartner Research September, 1\u201320."},{"key":"9682_CR59","doi-asserted-by":"crossref","first-page":"683","DOI":"10.1002\/tie.21493","volume":"54","author":"N Singh","year":"2012","unstructured":"Singh, N., Lehnert, K., & Bostick, K. (2012). Global Social Media Usage\u202f: Insights Into Reaching Consumers Worldwide. Thunderbird International Business Review, 54, 683\u2013700.","journal-title":"Thunderbird International Business Review"},{"key":"9682_CR60","doi-asserted-by":"crossref","unstructured":"Sivarajah U, Irani Z, Weerakkody V (2015) Evaluating the use and impact of Web 2.0 technologies in local government.","DOI":"10.1016\/j.giq.2015.06.004"},{"key":"9682_CR61","doi-asserted-by":"crossref","first-page":"559","DOI":"10.2501\/S1470785309200773","volume":"51","author":"T Smith","year":"2009","unstructured":"Smith, T. (2009). Conference notes \u2013 The social media revolution. International Journal of Market Research, 51, 559.","journal-title":"International Journal of Market Research"},{"key":"9682_CR62","doi-asserted-by":"crossref","unstructured":"Smith M, Shneiderman B, Milic-Frayling N, et al (2009) Analyzing (Social Media) Networks with NodeXL. In: Proceedings of the fourth international conference on Communities and technologies. ACM, pp 255\u2013264.","DOI":"10.1145\/1556460.1556497"},{"key":"9682_CR63","doi-asserted-by":"crossref","unstructured":"Spagnoletti P, Resca A (2012) A Design Theory for IT Supporting Online Communities. 2012 45th Hawaii International Conference on System Sciences 4082\u20134091.","DOI":"10.1109\/HICSS.2012.54"},{"key":"9682_CR64","unstructured":"Statista (2014) Leading social networks worldwide as of June 2014, ranked by number of active users. http:\/\/www.statista.com\/statistics\/272014\/global-social-networks-ranked-by-num-ber-of-users\/ . Accessed July 14, 2014."},{"issue":"4","key":"9682_CR65","first-page":"37","volume":"11","author":"H Takeda","year":"1990","unstructured":"Takeda, H., Veerkamp, P., Tomiyama, T., & Yoshikawam, H. (1990). Modeling Design Processes. AI Magazine, 11(4), 37\u201348.","journal-title":"AI Magazine"},{"key":"9682_CR66","doi-asserted-by":"crossref","first-page":"1201","DOI":"10.1016\/j.jbusres.2013.05.002","volume":"67","author":"KJ Trainor","year":"2014","unstructured":"Trainor, K. J., Andzulis, J.(. M.)., Rapp, A., & Agnihotri, R. (2014). Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research, 67, 1201\u20131208.","journal-title":"Journal of Business Research"},{"key":"9682_CR67","doi-asserted-by":"crossref","first-page":"713","DOI":"10.1080\/0267257X.2014.977931","volume":"31","author":"M Valos","year":"2015","unstructured":"Valos, M., Polonsky, M. J., Mavondo, F., & Lipscomb, J. (2015). Senior marketers\u2019 insights into the challenges of social media implementation in large organisations: assessing generic and electronic orientation models as potential solutions. Journal of Marketing Management, 31, 713\u2013746.","journal-title":"Journal of Marketing Management"},{"key":"9682_CR68","doi-asserted-by":"crossref","first-page":"549","DOI":"10.1007\/s10606-005-9005-9","volume":"14","author":"WMP Aalst van der","year":"2005","unstructured":"van der Aalst, W. M. P., Reijers, H. a., & Song, M. (2005). Discovering Social Networks from Event Logs. Computer Supported Cooperative Work (CSCW), 14, 549\u2013593.","journal-title":"Computer Supported Cooperative Work (CSCW)"},{"key":"9682_CR69","unstructured":"vom Brocke J, Simons A, Niehaves B, et al (2009) Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process. In: 17th European Conference on Information Systems."},{"key":"9682_CR70","unstructured":"W3C Social Web Working Group (2015) Social Web Working Group (SocialWG) Home Page. http:\/\/www.w3.org\/Social\/WG . Accessed August 03, 2015."},{"key":"9682_CR71","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1287\/isre.3.1.36","volume":"3","author":"J Walls","year":"1992","unstructured":"Walls, J., Widmeyer, G., & El Sawy, O. (1992). Building an Information System Design Theory for Vigilant EIS. Information Systems Research, 3, 36\u201359.","journal-title":"Information Systems Research"},{"key":"9682_CR72","first-page":"xiii","volume":"26","author":"J Webster","year":"2002","unstructured":"Webster, J., & Watson, R. T. (2002). Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly, 26, xiii\u2013xxiii.","journal-title":"MIS Quarterly"},{"key":"9682_CR73","volume-title":"Connected CRM: implementing a data-driven, customer-centric business strategy","author":"DS Williams","year":"2014","unstructured":"Williams, D. S. (2014). Connected CRM: implementing a data-driven, customer-centric business strategy. New Jersey: Hoboken."},{"key":"9682_CR74","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1007\/s11576-010-0242-2","volume":"52","author":"R Winter","year":"2010","unstructured":"Winter, R., & Baskerville, R. (2010). Methodik der WirtschaftsinformatikWirtschaftsinformatik. Wirtschaftsinformatik, 52, 257\u2013258.","journal-title":"Wirtschaftsinformatik"},{"key":"9682_CR75","doi-asserted-by":"crossref","unstructured":"Woerndl W, Manhardt A, Schulze F, Prinz V (2011) Logging User Activities and Sensor Data on Mobile Devices. In: Atzmueller, M, Hotho A, Strohmaier M, Chin A (eds) Analysis of Social Media and Ubiquitous Data. Springer, pp 1\u201319.","DOI":"10.1007\/978-3-642-23599-3_1"},{"key":"9682_CR76","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1057\/dddmp.2010.45","volume":"12","author":"N Woodcock","year":"2011","unstructured":"Woodcock, N., Broomfield, N., Downer, G., & McKee, S. (2011). The evolving data architecture of social customer relationship management. Journal of Direct, Data and Digital Marketing Practice, 12, 249\u2013266.","journal-title":"Journal of Direct, Data and Digital Marketing Practice"},{"key":"9682_CR77","doi-asserted-by":"crossref","first-page":"73","DOI":"10.2753\/JEC1086-4415180203","volume":"18","author":"CC Yang","year":"2013","unstructured":"Yang, C. C., Tang, X., Dai, Q., et al. (2013). Identifying Implicit and Explicit Relationships Through User Activities in Social Media. International Journal of Electronic Commerce, 18, 73\u201396.","journal-title":"International Journal of Electronic Commerce"},{"key":"9682_CR78","doi-asserted-by":"crossref","unstructured":"Yu Y, Tang S, Zimmermann R, Aizawa K (2014) Empirical Observation of User Activities. In: Proceedings of the First International Workshop on Internet-Scale Multimedia Management - WISMM \u2018\u201914. pp 31\u201334.","DOI":"10.1145\/2661714.2661724"},{"key":"9682_CR79","volume-title":"Acceptance and use predictors of open data technologies: Drawing upon the unified theory of acceptance and use of technology","author":"A Zuiderwijk","year":"2015","unstructured":"Zuiderwijk A, Janssen M, Dwivedi YK (2015) Acceptance and use predictors of open data technologies: Drawing upon the unified theory of acceptance and use of technology. Government Information Quarterly."}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-016-9682-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10796-016-9682-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-016-9682-6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-016-9682-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,9,24]],"date-time":"2020-09-24T08:16:39Z","timestamp":1600935399000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10796-016-9682-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,7,25]]},"references-count":79,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2017,4]]}},"alternative-id":["9682"],"URL":"https:\/\/doi.org\/10.1007\/s10796-016-9682-6","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,7,25]]}}}