{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,9]],"date-time":"2026-04-09T14:41:45Z","timestamp":1775745705449,"version":"3.50.1"},"reference-count":142,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2017,5,13]],"date-time":"2017-05-13T00:00:00Z","timestamp":1494633600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2019,4]]},"DOI":"10.1007\/s10796-017-9762-2","type":"journal-article","created":{"date-parts":[[2017,5,13]],"date-time":"2017-05-13T08:41:47Z","timestamp":1494664907000},"page":"469-484","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":61,"title":["Using sentiment analysis to improve supply chain intelligence"],"prefix":"10.1007","volume":"21","author":[{"given":"Ajaya Kumar","family":"Swain","sequence":"first","affiliation":[]},{"given":"Ray Qing","family":"Cao","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,5,13]]},"reference":[{"issue":"1","key":"9762_CR1","doi-asserted-by":"crossref","first-page":"17","DOI":"10.5465\/amr.2002.5922314","volume":"27","author":"PS Adler","year":"2002","unstructured":"Adler, P. S., & Kwon, S. W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17\u201340.","journal-title":"Academy of Management Review"},{"key":"9762_CR2","doi-asserted-by":"crossref","unstructured":"Ahn, J., Ma, K., Lee, O., & Sura, S. (2016). Do big data support TV viewing rate forecasting? A case study of a Korean TV drama. Information Systems Frontiers, 19(2), 411\u2013420.","DOI":"10.1007\/s10796-016-9659-5"},{"issue":"1","key":"9762_CR3","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/j.2044-8325.1990.tb00506.x","volume":"63","author":"NJ Allen","year":"1990","unstructured":"Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1\u201318.","journal-title":"Journal of Occupational Psychology"},{"issue":"1","key":"9762_CR4","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1002\/j.2158-1592.2004.tb00171.x","volume":"25","author":"A Angulo","year":"2004","unstructured":"Angulo, A., Nachtmann, H., & Waller, M. A. (2004). Supply chain information sharing in a vendor managed inventory partnership. Journal of Business Logistics, 25(1), 101\u2013120.","journal-title":"Journal of Business Logistics"},{"issue":"1","key":"9762_CR5","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1287\/isre.1120.0470","volume":"24","author":"S Aral","year":"2013","unstructured":"Aral, S., Dellarocas, C., & Godes, D. (2013). Introduction to the special issue-social media and business transformation: A framework for research. Information Systems Research, 24(1), 3\u201313.","journal-title":"Information Systems Research"},{"issue":"2","key":"9762_CR6","first-page":"9","volume":"2","author":"SL Avery","year":"2009","unstructured":"Avery, S. L., & Swafford, P. M. (2009). Social capital impact on service supply chains. Journal of Service Science, 2(2), 9.","journal-title":"Journal of Service Science"},{"issue":"10","key":"9762_CR7","doi-asserted-by":"crossref","first-page":"1326","DOI":"10.1287\/mnsc.47.10.1326.10260","volume":"47","author":"Y Aviv","year":"2001","unstructured":"Aviv, Y. (2001). The effect of collaborative forecasting on supply chain performance. Management Science, 47(10), 1326\u20131343.","journal-title":"Management Science"},{"key":"9762_CR8","unstructured":"Baker, S. (2009). Beware social media snake oil. Business week (December 3). http:\/\/www.Businessweek.Com\/magazine\/content\/09_50\/64159048693735.Htm."},{"issue":"4","key":"9762_CR9","doi-asserted-by":"crossref","first-page":"428","DOI":"10.1016\/j.ipm.2015.05.005","volume":"51","author":"A Balahur","year":"2015","unstructured":"Balahur, A., & Jacquet, G. (2015). Sentiment analysis meets social media\u2013challenges and solutions of the field in view of the current information sharing context. Information Processing & Management, 51(4), 428\u2013432.","journal-title":"Information Processing & Management"},{"issue":"1","key":"9762_CR10","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/j.1937-5956.2004.tb00140.x","volume":"13","author":"A Balakrishnan","year":"2004","unstructured":"Balakrishnan, A., & Geunes, J. (2004). Collaboration and coordination in supply chain management and E-commerce. Production and Operations Management, 13(1), 1\u20132.","journal-title":"Production and Operations Management"},{"issue":"1","key":"9762_CR11","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1016\/S0019-8501(99)00107-8","volume":"29","author":"RH Ballou","year":"2000","unstructured":"Ballou, R. H., Gilbert, S. M., & Mukherjee, A. (2000). New managerial challenges from supply chain opportunities. Industrial Marketing Management, 29(1), 7\u201318.","journal-title":"Industrial Marketing Management"},{"issue":"1","key":"9762_CR12","doi-asserted-by":"crossref","first-page":"115","DOI":"10.25300\/MISQ\/2017\/41.1.06","volume":"41","author":"R Bapna","year":"2017","unstructured":"Bapna, R., Gupta, A., Rice, S., & Sundararajan, A. (2017). Trust and the strength of ties in online social networks: An exploratory field experiment. MIS Quarterly, 41(1), 115\u2013130.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9762_CR13","doi-asserted-by":"crossref","first-page":"691","DOI":"10.1007\/s10796-013-9448-3","volume":"17","author":"S Barkataki","year":"2015","unstructured":"Barkataki, S., & Zeineddine, H. (2015). On achieving secure collaboration in supply chains. Information Systems Frontiers, 17(3), 691\u2013705.","journal-title":"Information Systems Frontiers"},{"issue":"4","key":"9762_CR14","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1509\/jmkg.67.4.103.18692","volume":"67","author":"S Basuroy","year":"2003","unstructured":"Basuroy, S., Chatterjee, S., & Ravid, S. A. (2003). How critical are critical reviews? The box office effects of film critics, star power, and budgets. Journal of Marketing, 67(4), 103\u2013117.","journal-title":"Journal of Marketing"},{"key":"9762_CR15","unstructured":"Benbya, H., & Van Alstyne, M.W. (2010). How to find answers within your company?"},{"issue":"1","key":"9762_CR16","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1111\/j.1745-493X.2009.03185.x","volume":"46","author":"ES Bernardes","year":"2010","unstructured":"Bernardes, E. S. (2010). The effect of supply management on aspects of social capital and the impact on performance: A social network perspective. Journal of Supply Chain Management, 46(1), 45\u201355.","journal-title":"Journal of Supply Chain Management"},{"issue":"2","key":"9762_CR17","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1007\/s10796-013-9433-x","volume":"16","author":"P Bharati","year":"2014","unstructured":"Bharati, P., Zhang, C., & Chaudhury, A. (2014). Social media assimilation in firms: Investigating the roles of absorptive capacity and institutional pressures. Information Systems Frontiers, 16(2), 257\u2013272.","journal-title":"Information Systems Frontiers"},{"key":"9762_CR18","volume-title":"Consumer-generated media (CGM) 101: Word-of-mouth in the age of the web-fortified consumer","author":"P Blackshaw","year":"2006","unstructured":"Blackshaw, P., & Nazzaro, M. (2006). Consumer-generated media (CGM) 101: Word-of-mouth in the age of the web-fortified consumer. New York: Nielsen BuzzMetrics."},{"issue":"2","key":"9762_CR19","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1111\/j.1745-493X.2009.03166.x","volume":"45","author":"SP Borgatti","year":"2009","unstructured":"Borgatti, S. P., & Li, X. (2009). On social network analysis in a supply chain context. Journal of Supply Chain Management, 45(2), 5\u201322.","journal-title":"Journal of Supply Chain Management"},{"key":"9762_CR20","unstructured":"Bourdiue, P. (1985). The forms of capital. In handbook of theory and research for the sociology of education. NY: Greenwood, Richardson publisher."},{"issue":"4","key":"9762_CR21","doi-asserted-by":"crossref","first-page":"593","DOI":"10.5465\/amr.2004.14497613","volume":"29","author":"MY Brannen","year":"2004","unstructured":"Brannen, M. Y. (2004). When Mickey loses face: Recontextualization, semantic fit, and the semiotics of foreignness. Academy of Management Review, 29(4), 593\u2013616.","journal-title":"Academy of Management Review"},{"issue":"3","key":"9762_CR22","doi-asserted-by":"crossref","first-page":"350","DOI":"10.1086\/209118","volume":"14","author":"JJ Brown","year":"1987","unstructured":"Brown, J. J., & Reingen, P. H. (1987). Social ties and word-of-mouth referral behavior. Journal of Consumer Research, 14(3), 350\u2013362.","journal-title":"Journal of Consumer Research"},{"issue":"1\u20132","key":"9762_CR23","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1007\/s12063-012-0065-y","volume":"5","author":"K Burgess","year":"2012","unstructured":"Burgess, K., & Singh, P. J. (2012). Using the social system of a supply chain to improve a focal organization\u2019s operating performance. Operations Management Research, 5(1\u20132), 57\u201368.","journal-title":"Operations Management Research"},{"issue":"7","key":"9762_CR24","doi-asserted-by":"crossref","first-page":"703","DOI":"10.1108\/01443570610672202","volume":"26","author":"K Burgess","year":"2006","unstructured":"Burgess, K., Singh, P. J., & Koroglu, R. (2006). Supply chain management: A structured literature review and implications for future research. International Journal of Operations & Production Management, 26(7), 703\u2013729.","journal-title":"International Journal of Operations & Production Management"},{"issue":"2","key":"9762_CR25","doi-asserted-by":"crossref","first-page":"221","DOI":"10.1007\/s10796-009-9192-x","volume":"13","author":"S Burgess","year":"2011","unstructured":"Burgess, S., Sellitto, C., Cox, C., & Buultjens, J. (2011). Trust perceptions of online travel information by different content creators: Some social and legal implications. Information Systems Frontiers, 13(2), 221\u2013235.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9762_CR26","doi-asserted-by":"crossref","first-page":"351","DOI":"10.1007\/s10796-013-9473-2","volume":"17","author":"X Cao","year":"2015","unstructured":"Cao, X., Guo, X., Liu, H., & Gu, J. (2015). The role of social media in supporting knowledge integration: A social capital analysis. Information Systems Frontiers, 17(2), 351\u2013362.","journal-title":"Information Systems Frontiers"},{"key":"9762_CR27","first-page":"2012","volume":"29","author":"S Casemore","year":"2012","unstructured":"Casemore, S. (2012). Social media and the coming supply-chain revolution. CFO. February, 29, 2012.","journal-title":"CFO. February"},{"key":"9762_CR28","doi-asserted-by":"publisher","unstructured":"Chang, W.L., & Jung, C.F. (2015). A hybrid approach for personalized service staff recommendation. Information systems Frontiers, 19(1), 149-163. doi: 10.1007\/s10796-015-9597-7","DOI":"10.1007\/s10796-015-9597-7"},{"issue":"6","key":"9762_CR29","doi-asserted-by":"crossref","first-page":"1165","DOI":"10.1007\/s10796-016-9629-y","volume":"18","author":"HH Chang","year":"2016","unstructured":"Chang, H. H., Tsai, Y. C., Fu, C. S., Chen, S. H., & De Peng, Y. (2016). Exploring the antecedents and consequences of technology and knowledge integration mechanisms in the context of NPD. Information Systems Frontiers, 18(6), 1165\u20131189.","journal-title":"Information Systems Frontiers"},{"issue":"6","key":"9762_CR30","doi-asserted-by":"crossref","first-page":"1131","DOI":"10.1007\/s10796-016-9628-z","volume":"18","author":"Y Charband","year":"2016","unstructured":"Charband, Y., & Navimipour, N. J. (2016). Online knowledge sharing mechanisms: A systematic review of the state of the art literature and recommendations for future research. Information Systems Frontiers, 18(6), 1131\u20131151.","journal-title":"Information Systems Frontiers"},{"issue":"3","key":"9762_CR31","doi-asserted-by":"crossref","first-page":"345","DOI":"10.1509\/jmkr.43.3.345","volume":"43","author":"JA Chevalier","year":"2006","unstructured":"Chevalier, J. A., & Mayzlin, D. (2006). The effect of word of mouth on sales: Online book reviews. Journal of Marketing Research, 43(3), 345\u2013354.","journal-title":"Journal of Marketing Research"},{"issue":"4","key":"9762_CR32","doi-asserted-by":"crossref","first-page":"274","DOI":"10.1016\/S0090-2616(01)00033-X","volume":"29","author":"J Child","year":"2001","unstructured":"Child, J. (2001). Trust\u2014The fundamental bond in global collaboration. Organizational Dynamics, 29(4), 274\u2013288.","journal-title":"Organizational Dynamics"},{"key":"9762_CR33","doi-asserted-by":"crossref","unstructured":"Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International journal of Advertising, 30(1), 47\u201375.","DOI":"10.2501\/IJA-30-1-047-075"},{"key":"9762_CR34","unstructured":"Cole, J. (2000). Surveying the digital future. UCLA Center for communication policy, University of California\u2013Los Angeles."},{"key":"9762_CR35","doi-asserted-by":"publisher","unstructured":"Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95\u2013S120. doi: 10.1086\/228943","DOI":"10.1086\/228943"},{"issue":"5","key":"9762_CR36","doi-asserted-by":"crossref","first-page":"747","DOI":"10.1007\/s10796-013-9414-0","volume":"15","author":"J Corbett","year":"2013","unstructured":"Corbett, J. (2013). Using information systems to improve energy efficiency: Do smart meters make a difference? Information Systems Frontiers, 15(5), 747\u2013760.","journal-title":"Information Systems Frontiers"},{"key":"9762_CR37","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1016\/j.dss.2014.12.001","volume":"70","author":"JW Dam van","year":"2015","unstructured":"van Dam, J. W., & van de Velden, M. (2015). Online profiling and clustering of Facebook users. Decision Support Systems, 70, 60\u201372.","journal-title":"Decision Support Systems"},{"issue":"1\u20132","key":"9762_CR38","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1080\/13527266.2013.797764","volume":"20","author":"T Daugherty","year":"2014","unstructured":"Daugherty, T., & Hoffman, E. (2014). eWOM and the importance of capturing consumer attention within social media. Journal of Marketing Communications, 20(1\u20132), 82\u2013102.","journal-title":"Journal of Marketing Communications"},{"issue":"4","key":"9762_CR39","first-page":"187","volume":"10","author":"PC Deans","year":"2011","unstructured":"Deans, P. C. (2011). The impact of social media on C-level roles. MIS Quarterly Executive, 10(4), 187\u2013200.","journal-title":"MIS Quarterly Executive"},{"issue":"1","key":"9762_CR40","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1016\/j.dss.2009.04.004","volume":"48","author":"PM Di Gangi","year":"2009","unstructured":"Di Gangi, P. M., & Wasko, M. (2009). Steal my idea! Organizational adoption of user innovations from a user innovation community: A case study of Dell IdeaStorm. Decision Support Systems, 48(1), 303\u2013312.","journal-title":"Decision Support Systems"},{"key":"9762_CR41","doi-asserted-by":"publisher","unstructured":"Di Gangi, P.M., Johnston, A.C., Worrell, J.L., & Thompson, S.C. (2016). What could possibly go wrong? A multi-panel Delphi study of organizational social media risk. Information Systems Frontiers, 1\u201320. doi: 10.1007\/s10796-016-9714-2","DOI":"10.1007\/s10796-016-9714-2"},{"issue":"1","key":"9762_CR42","doi-asserted-by":"crossref","first-page":"164","DOI":"10.1287\/isre.1120.0463","volume":"24","author":"Y Dou","year":"2013","unstructured":"Dou, Y., Niculescu, M. F., & Wu, D. J. (2013). Engineering optimal network effects via social media features and seeding in markets for digital goods and services. Information Systems Research, 24(1), 164\u2013185.","journal-title":"Information Systems Research"},{"issue":"4","key":"9762_CR43","doi-asserted-by":"crossref","first-page":"1007","DOI":"10.1016\/j.dss.2008.04.001","volume":"45","author":"W Duan","year":"2008","unstructured":"Duan, W., Gu, B., & Whinston, A. B. (2008). Do online reviews matter?\u2014An empirical investigation of panel data. Decision Support Systems, 45(4), 1007\u20131016.","journal-title":"Decision Support Systems"},{"issue":"4","key":"9762_CR44","doi-asserted-by":"crossref","first-page":"1143","DOI":"10.1111\/j.1083-6101.2007.00367.x","volume":"12","author":"NB Ellison","year":"2007","unstructured":"Ellison, N. B., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook \u201cfriends:\u201d social capital and college students\u2019 use of online social network sites. Journal of Computer-Mediated Communication, 12(4), 1143\u20131168.","journal-title":"Journal of Computer-Mediated Communication"},{"key":"9762_CR45","unstructured":"Escudero, G., M\u00e0rquez, L., & Rigau, G. (2000). Naive Bayes and exemplar-based approaches to word sense disambiguation revisited. arXiv preprint cs\/0007011."},{"issue":"1","key":"9762_CR46","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1111\/0045-3609.00066","volume":"105","author":"CJ Fombrun","year":"2000","unstructured":"Fombrun, C. J., Gardberg, N. A., & Barnett, M. L. (2000). Opportunity platforms and safety nets: Corporate citizenship and reputational risk. Business and Society Review, 105(1), 85\u2013106.","journal-title":"Business and Society Review"},{"issue":"3\/4","key":"9762_CR47","doi-asserted-by":"crossref","first-page":"384","DOI":"10.1108\/03090560010311911","volume":"34","author":"M Gabbott","year":"2000","unstructured":"Gabbott, M., & Hogg, G. (2000). An empirical investigation of the impact of non-verbal communication on service evaluation. European Journal of Marketing, 34(3\/4), 384\u2013398.","journal-title":"European Journal of Marketing"},{"key":"9762_CR48","unstructured":"Gallaugher, J., & Ransbotham, S. (2010). Social media and customer dialog management at Starbucks. MIS Quarterly Executive, 9(4), 197\u2013212."},{"key":"9762_CR49","doi-asserted-by":"crossref","unstructured":"Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. The Journal of marketing, 58(2), 1\u201319.","DOI":"10.1177\/002224299405800201"},{"key":"9762_CR50","doi-asserted-by":"crossref","unstructured":"Godes, D. (2016). Product policy in markets with word-of-mouth communication. Management Science, 63(1), 267\u2013278.","DOI":"10.1287\/mnsc.2015.2330"},{"issue":"4","key":"9762_CR51","doi-asserted-by":"crossref","first-page":"545","DOI":"10.1287\/mksc.1040.0071","volume":"23","author":"D Godes","year":"2004","unstructured":"Godes, D., & Mayzlin, D. (2004). Using online conversations to study word-of-mouth communication. Marketing Science, 23(4), 545\u2013560.","journal-title":"Marketing Science"},{"key":"9762_CR52","doi-asserted-by":"crossref","unstructured":"Granovetter, M. S. (1973). The strength of weak ties. American Journal of Sociology, 1360\u20131380.","DOI":"10.1086\/225469"},{"issue":"1","key":"9762_CR53","doi-asserted-by":"crossref","first-page":"201","DOI":"10.2307\/202051","volume":"1","author":"M Granovetter","year":"1983","unstructured":"Granovetter, M. (1983). The strength of weak ties: A network theory revisited. Sociological Theory, 1(1), 201\u2013233.","journal-title":"Sociological Theory"},{"key":"9762_CR54","first-page":"35","volume":"2008","author":"U Gretzel","year":"2008","unstructured":"Gretzel, U., & Yoo, K. H. (2008). Use and impact of online travel reviews. Information and communication technologies in tourism, 2008, 35\u201346.","journal-title":"Information and communication technologies in tourism"},{"issue":"4","key":"9762_CR55","doi-asserted-by":"crossref","first-page":"449","DOI":"10.1016\/j.jbusres.2005.10.004","volume":"59","author":"TW Gruen","year":"2006","unstructured":"Gruen, T. W., Osmonbekov, T., & Czaplewski, A. J. (2006). eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty. Journal of Business Research, 59(4), 449\u2013456.","journal-title":"Journal of Business Research"},{"issue":"4","key":"9762_CR56","first-page":"1","volume":"1","author":"P Gundecha","year":"2012","unstructured":"Gundecha, P., & Liu, H. (2012). Mining social media: A brief introduction. Tutorials in Operations Research, 1(4), 1\u201317.","journal-title":"Tutorials in Operations Research"},{"issue":"2","key":"9762_CR57","doi-asserted-by":"crossref","first-page":"264","DOI":"10.1108\/09574091111156587","volume":"22","author":"T Hammervoll","year":"2011","unstructured":"Hammervoll, T. (2011). Honeymoons in supply chain relationships: The effects of financial capital, social capital and psychological commitment. The International Journal of Logistics Management, 22(2), 264\u2013279.","journal-title":"The International Journal of Logistics Management"},{"key":"9762_CR58","doi-asserted-by":"crossref","first-page":"130","DOI":"10.1177\/000271621606700118","volume":"67","author":"LJ Hanifan","year":"1916","unstructured":"Hanifan, L. J. (1916). The rural school community center. The Annals of the American Academy of Political and Social Science, 67, 130\u2013138.","journal-title":"The Annals of the American Academy of Political and Social Science"},{"issue":"1","key":"9762_CR59","first-page":"5","volume":"2","author":"JK Harris","year":"2013","unstructured":"Harris, J. K., Snider, D., & Mueller, N. (2013). Social media adoption in health departments nationwide: The state of the states. Frontiers in Public Health Services and Systems Research, 2(1), 5.","journal-title":"Frontiers in Public Health Services and Systems Research"},{"issue":"10","key":"9762_CR60","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1016\/j.jom.2015.11.004","volume":"41","author":"MA Hitt","year":"2016","unstructured":"Hitt, M. A., Carnes, C. M., & Xu, K. (2016). A current view of resource based theory in operations management: A response to Bromiley and Rau. Journal of Operations Management, 41(10), 107\u2013109.","journal-title":"Journal of Operations Management"},{"issue":"1","key":"9762_CR61","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1007\/s10796-007-9060-5","volume":"10","author":"CW Holsapple","year":"2008","unstructured":"Holsapple, C. W., & Wu, J. (2008). Building effective online game websites with knowledge-based trust. Information Systems Frontiers, 10(1), 47\u201360.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9762_CR62","doi-asserted-by":"crossref","first-page":"410","DOI":"10.1111\/j.1937-5956.2012.01372.x","volume":"22","author":"K Inderfurth","year":"2013","unstructured":"Inderfurth, K., Sadrieh, A., & Voigt, G. (2013). The impact of information sharing on supply chain performance under asymmetric information. Production and Operations Management, 22(2), 410\u2013425.","journal-title":"Production and Operations Management"},{"issue":"2","key":"9762_CR63","doi-asserted-by":"crossref","first-page":"409","DOI":"10.1016\/j.dss.2007.05.001","volume":"44","author":"P Jackson","year":"2008","unstructured":"Jackson, P., & Klobas, J. (2008). Transactive memory Systems in Organizations: Implications for knowledge directories. Decision Support Systems, 44(2), 409\u2013424.","journal-title":"Decision Support Systems"},{"issue":"2","key":"9762_CR64","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1080\/01972240590925320","volume":"21","author":"AL Kavanaugh","year":"2005","unstructured":"Kavanaugh, A. L., Reese, D. D., Carroll, J. M., & Rosson, M. B. (2005). Weak ties in networked communities. The Information Society, 21(2), 119\u2013131.","journal-title":"The Information Society"},{"issue":"2","key":"9762_CR65","doi-asserted-by":"crossref","first-page":"173","DOI":"10.1207\/s15506878jobem5002_1","volume":"50","author":"K Kenski","year":"2006","unstructured":"Kenski, K., & Stroud, N. J. (2006). Connections between internet use and political efficacy, knowledge, and participation. Journal of Broadcasting & Electronic Media, 50(2), 173\u2013192.","journal-title":"Journal of Broadcasting & Electronic Media"},{"key":"9762_CR66","doi-asserted-by":"crossref","unstructured":"Kernighan, M.D., Church, K.W., & Gale, W.A. (1990). A spelling correction program based on a noisy channel model. In proceedings of the 13th conference on computational linguistics-volume 2 (pp. 205-210). Association for computational linguistics.","DOI":"10.3115\/997939.997975"},{"issue":"5","key":"9762_CR67","doi-asserted-by":"crossref","first-page":"582","DOI":"10.1080\/13691180600965575","volume":"9","author":"T Kobayashi","year":"2006","unstructured":"Kobayashi, T., Ikeda, K. I., & Miyata, K. (2006). Social capital online: Collective use of the internet and reciprocity as lubricants of democracy. Information, Community & Society, 9(5), 582\u2013611.","journal-title":"Information, Community & Society"},{"issue":"1","key":"9762_CR68","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1057\/palgrave.ejis.3000520","volume":"14","author":"J Kotlarsky","year":"2005","unstructured":"Kotlarsky, J., & Oshri, I. (2005). Social ties, knowledge sharing and successful collaboration in globally distributed system development projects. European Journal of Information Systems, 14(1), 37\u201348.","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"9762_CR69","doi-asserted-by":"crossref","first-page":"528","DOI":"10.1016\/j.jom.2006.05.007","volume":"25","author":"DR Krause","year":"2007","unstructured":"Krause, D. R., Handfield, R. B., & Tyler, B. B. (2007). The relationships between supplier development, commitment, social capital accumulation and performance improvement. Journal of Operations Management, 25(2), 528\u2013545.","journal-title":"Journal of Operations Management"},{"key":"9762_CR70","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1016\/j.jom.2016.06.001","volume":"47","author":"HK Lam","year":"2016","unstructured":"Lam, H. K., Yeung, A. C., & Cheng, T. E. (2016). The impact of firms\u2019 social media initiatives on operational efficiency and innovativeness. Journal of Operations Management, 47, 28\u201343.","journal-title":"Journal of Operations Management"},{"key":"9762_CR71","unstructured":"Laumann, E. O. (1966). Prestige and association in an urban community: An analysis of an urban stratification system. Bobbs-Merrill Company."},{"issue":"3","key":"9762_CR72","doi-asserted-by":"crossref","first-page":"446","DOI":"10.1016\/j.jom.2007.10.001","volume":"26","author":"B Lawson","year":"2008","unstructured":"Lawson, B., Tyler, B. B., & Cousins, P. D. (2008). Antecedents and consequences of social capital on buyer performance improvement. Journal of Operations Management, 26(3), 446\u2013460.","journal-title":"Journal of Operations Management"},{"issue":"7","key":"9762_CR73","doi-asserted-by":"crossref","first-page":"692","DOI":"10.1002\/mar.20232","volume":"25","author":"DH Lee","year":"2008","unstructured":"Lee, D. H., Im, S., & Taylor, C. R. (2008). Voluntary self-disclosure of information on the internet: A multimethod study of the motivations and consequences of disclosing information on blogs. Psychology & Marketing, 25(7), 692\u2013710.","journal-title":"Psychology & Marketing"},{"key":"9762_CR74","doi-asserted-by":"publisher","unstructured":"Lee, K., Park, J., Kim, I., & Choi, Y. (2016). Predicting movie success with machine learning techniques: Ways to improve accuracy. Information Systems Frontiers, 1\u201312. doi: 10.1007\/s10796-016-9689-z","DOI":"10.1007\/s10796-016-9689-z"},{"issue":"1","key":"9762_CR75","doi-asserted-by":"crossref","first-page":"81","DOI":"10.1016\/j.jom.2004.09.004","volume":"23","author":"MA Lejeune","year":"2005","unstructured":"Lejeune, M. A., & Yakova, N. (2005). On characterizing the 4 C's in supply chain management. Journal of Operations Management, 23(1), 81\u2013100.","journal-title":"Journal of Operations Management"},{"issue":"4","key":"9762_CR76","doi-asserted-by":"crossref","first-page":"747","DOI":"10.25300\/MISQ\/2015\/39.4.1","volume":"39","author":"PM Leonardi","year":"2015","unstructured":"Leonardi, P. M. (2015). Ambient awareness and knowledge acquisition: Using social media to learn \u201cwho knows what\u201d and \u201cwho knows whom\u201d. MIS Quarterly, 39(4), 747\u2013762.","journal-title":"MIS Quarterly"},{"key":"9762_CR77","unstructured":"Levi, D. S., Kaminsky, P., & Levi, E. S. (2003). Designing and managing the supply chain: Concepts, strategies, and case studies. McGraw-Hill."},{"issue":"1","key":"9762_CR78","doi-asserted-by":"crossref","first-page":"125","DOI":"10.2501\/S0265048709090441","volume":"28","author":"H Li","year":"2009","unstructured":"Li, H., Li, A., & Zhao, S. (2009). Internet advertising strategy of multinationals in China: A cross-cultural analysis. International Journal of Advertising, 28(1), 125\u2013145.","journal-title":"International Journal of Advertising"},{"issue":"2","key":"9762_CR79","doi-asserted-by":"crossref","first-page":"591","DOI":"10.1016\/j.ejor.2015.01.048","volume":"245","author":"Y Li","year":"2015","unstructured":"Li, Y., Lin, Z., Xu, L., & Swain, A. (2015). \u201cdo the electronic books reinforce the dynamics of book supply chain market?\u201d\u2013a theoretical analysis. European Journal of Operational Research, 245(2), 591\u2013601.","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"9762_CR80","first-page":"49","volume":"1","author":"C Lin","year":"2010","unstructured":"Lin, C., Kuei, C. H., Madu, C. N., & Winch, J. (2010). Identifying critical success factors for supply chain excellence. IJSDS, 1(3), 49\u201370.","journal-title":"IJSDS"},{"issue":"1","key":"9762_CR81","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2200\/S00416ED1V01Y201204HLT016","volume":"5","author":"B Liu","year":"2012","unstructured":"Liu, B. (2012). Sentiment analysis and opinion mining. Synthesis lectures on human language technologies, 5(1), 1\u2013167.","journal-title":"Synthesis lectures on human language technologies"},{"key":"9762_CR82","doi-asserted-by":"crossref","unstructured":"Liu, Y. (2006) Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue. Journal of Marketing 70(3), 74\u201389.","DOI":"10.1509\/jmkg.70.3.074"},{"issue":"1","key":"9762_CR83","doi-asserted-by":"crossref","first-page":"146","DOI":"10.1287\/isre.1120.0462","volume":"24","author":"X Luo","year":"2013","unstructured":"Luo, X., Zhang, J., & Duan, W. (2013). Social media and firm equity value. Information Systems Research, 24(1), 146\u2013163.","journal-title":"Information Systems Research"},{"key":"9762_CR84","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1016\/j.chb.2014.06.015","volume":"39","author":"WW Ma","year":"2014","unstructured":"Ma, W. W., & Chan, A. (2014). Knowledge sharing and social media: Altruism, perceived online attachment motivation, and perceived online relationship commitment. Computers in Human Behavior, 39, 51\u201358.","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"9762_CR85","doi-asserted-by":"crossref","first-page":"537","DOI":"10.1111\/j.1540-5915.1998.tb01353.x","volume":"29","author":"VA Mabert","year":"1998","unstructured":"Mabert, V. A., & Venkataramanan, M. A. (1998). Special research focus on supply chain linkages: Challenges for design and management in the 21st century. Decision Sciences, 29(3), 537\u2013552.","journal-title":"Decision Sciences"},{"key":"9762_CR86","unstructured":"Madison, I. (2012). Why your social media metrics are a waste of time. Harvard Business Review Blog Network."},{"issue":"4","key":"9762_CR87","doi-asserted-by":"crossref","first-page":"357","DOI":"10.1016\/j.bushor.2009.03.002","volume":"52","author":"WG Mangold","year":"2009","unstructured":"Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357\u2013365.","journal-title":"Business Horizons"},{"issue":"2","key":"9762_CR88","doi-asserted-by":"crossref","first-page":"281","DOI":"10.2307\/256443","volume":"34","author":"AA Marcus","year":"1991","unstructured":"Marcus, A. A., & Goodman, R. S. (1991). Victims and shareholders: The dilemmas of presenting corporate policy during a crisis. Academy of Management Journal, 34(2), 281\u2013305.","journal-title":"Academy of Management Journal"},{"issue":"33","key":"9762_CR89","first-page":"89","volume":"15","author":"S Markova","year":"2013","unstructured":"Markova, S., & Petkovska-Mircevska, T. (2013). Social media and supply chain. Amfiteatru Economic, 15(33), 89.","journal-title":"Amfiteatru Economic"},{"issue":"4","key":"9762_CR90","doi-asserted-by":"crossref","first-page":"496","DOI":"10.2501\/S0021849907070511","volume":"47","author":"PR Mason","year":"2007","unstructured":"Mason, P. R., & Davis, B. H. (2007). More than the words: Using stance-shift analysis to identify crucial opinions and attitudes in online focus groups. Journal of Advertising Research, 47(4), 496\u2013506.","journal-title":"Journal of Advertising Research"},{"issue":"4","key":"9762_CR91","doi-asserted-by":"crossref","first-page":"383","DOI":"10.1037\/h0092499","volume":"40","author":"JP Meyer","year":"1999","unstructured":"Meyer, J. P., Allen, N. J., & Sulsky, L. M. (1999). Commitment in the workplace: Theory, research & application. Canadian Psychology, 40(4), 383.","journal-title":"Canadian Psychology"},{"issue":"1","key":"9762_CR92","doi-asserted-by":"crossref","first-page":"52","DOI":"10.1287\/isre.1120.0466","volume":"24","author":"AR Miller","year":"2013","unstructured":"Miller, A. R., & Tucker, C. (2013). Active social media management: The case of health care. Information Systems Research, 24(1), 52\u201370.","journal-title":"Information Systems Research"},{"issue":"1","key":"9762_CR93","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1002\/j.2158-1592.2008.tb00079.x","volume":"29","author":"S Min","year":"2008","unstructured":"Min, S., Kim, S. K., & Chen, H. (2008). Developing social identity and social capital for supply chain management. Journal of Business Logistics, 29(1), 283\u2013304.","journal-title":"Journal of Business Logistics"},{"key":"9762_CR94","doi-asserted-by":"crossref","unstructured":"Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. The Journal of Marketing, 58(3), 20\u201338.","DOI":"10.1177\/002224299405800302"},{"issue":"2","key":"9762_CR95","doi-asserted-by":"crossref","first-page":"242","DOI":"10.5465\/amr.1998.533225","volume":"23","author":"J Nahapiet","year":"1998","unstructured":"Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242\u2013266.","journal-title":"Academy of Management Review"},{"issue":"2\u20133","key":"9762_CR96","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1002\/isaf.327","volume":"18","author":"DE O'leary","year":"2011","unstructured":"O'leary, D. E. (2011). The use of social media in the supply chain: Survey and extensions. Intelligent Systems in Accounting, Finance and Management, 18(2\u20133), 121\u2013144.","journal-title":"Intelligent Systems in Accounting, Finance and Management"},{"key":"9762_CR97","doi-asserted-by":"crossref","unstructured":"Pang, B., & Lee, L. (2005). Seeing stars: Exploiting class relationships for sentiment categorization with respect to rating scales. In proceedings of the 43rd annual meeting on Association for Computational Linguistics (pp. 115-124). Association for computational linguistics.","DOI":"10.3115\/1219840.1219855"},{"key":"9762_CR98","unstructured":"Pedersen, T. (2000). A simple approach to building ensembles of Naive Bayesian classifiers for word sense disambiguation. In proceedings of the 1st north American chapter of the Association for Computational Linguistics conference (pp. 63-69). Association for computational linguistics."},{"issue":"3","key":"9762_CR99","doi-asserted-by":"crossref","first-page":"486","DOI":"10.2307\/1556406","volume":"43","author":"MW Peng","year":"2000","unstructured":"Peng, M. W., & Luo, Y. (2000). Managerial ties and firm performance in a transition economy: The nature of a micro-macro link. Academy of Management Journal, 43(3), 486\u2013501.","journal-title":"Academy of Management Journal"},{"key":"9762_CR100","doi-asserted-by":"publisher","unstructured":"Popovi\u010d, A., Hackney, R., Tassabehji, R., & Castelli, M. (2016). The impact of big data analytics on firms\u2019 high value business performance. Information Systems Frontiers, 1\u201314. doi: 10.1007\/s10796-016-9720-4","DOI":"10.1007\/s10796-016-9720-4"},{"key":"9762_CR101","doi-asserted-by":"crossref","first-page":"108","DOI":"10.1016\/j.knosys.2014.06.011","volume":"69","author":"S Poria","year":"2014","unstructured":"Poria, S., Gelbukh, A., Cambria, E., Hussain, A., & Huang, G. B. (2014). EmoSenticSpace: A novel framework for affective common-sense reasoning. Knowledge-Based Systems, 69, 108\u2013123.","journal-title":"Knowledge-Based Systems"},{"key":"9762_CR102","doi-asserted-by":"crossref","unstructured":"Portes, A. (1998). Social capital: Its origins and applications in modern sociology. Annual review of sociology, 24(1), 1\u201324.\u00a0","DOI":"10.1146\/annurev.soc.24.1.1"},{"key":"9762_CR103","unstructured":"Putnam, R. D. (2001). Bowling alone: The collapse and revival of American community. Simon and Schuster."},{"issue":"4","key":"9762_CR104","doi-asserted-by":"crossref","first-page":"296","DOI":"10.1108\/13598540810882189","volume":"13","author":"G Quesada","year":"2008","unstructured":"Quesada, G., Rachamadugu, R., Gonzalez, M., & Luis Martinez, J. (2008). Linking order winning and external supply chain integration strategies. Supply Chain Management: An International Journal, 13(4), 296\u2013303.","journal-title":"Supply Chain Management: An International Journal"},{"key":"9762_CR105","unstructured":"Quesenberry, K.A. (2016). Fix your social media strategy by taking it back to basics. Harvard Business Review, July 25. https:\/\/hbr.org\/2016\/07\/fix-your-social-media-strategy-by-taking-it-back-to-basics . Accessed 25 June 2017"},{"key":"9762_CR106","unstructured":"Ramos, L., & Young, G.O. (2009). The social technographics of business buyers. Forrester research, Cambridge, MA, February, 20."},{"key":"9762_CR107","unstructured":"Ransbotham, S., Kiron, D., & Prentice, P.K. (2016). Beyond the hype: The hard work behind analytics success. MIT Sloan Management Review, March 8."},{"issue":"3","key":"9762_CR108","doi-asserted-by":"crossref","first-page":"771","DOI":"10.1086\/209013","volume":"11","author":"PH Reingen","year":"1984","unstructured":"Reingen, P. H., Foster, B. L., Brown, J. J., & Seidman, S. B. (1984). Brand congruence in interpersonal relations: A social network analysis. Journal of Consumer Research, 11(3), 771\u2013783.","journal-title":"Journal of Consumer Research"},{"issue":"3 & 4","key":"9762_CR109","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1016\/S0963-8687(02)00021-5","volume":"11","author":"CM Ridings","year":"2002","unstructured":"Ridings, C. M., Gefen, D., & Arinze, B. (2002). Some antecedents and effects of trust in virtual communities. Journal of Strategic Information Systems, 11(3 & 4), 271\u2013295.","journal-title":"Journal of Strategic Information Systems"},{"issue":"3","key":"9762_CR110","doi-asserted-by":"crossref","first-page":"365","DOI":"10.2753\/PSS0885-3134320306","volume":"32","author":"M Rodriguez","year":"2012","unstructured":"Rodriguez, M., Peterson, R. M., & Krishnan, V. (2012). Social media\u2019s influence on business-to-business sales performance. Journal of Personal Selling & Sales Management, 32(3), 365\u2013378.","journal-title":"Journal of Personal Selling & Sales Management"},{"issue":"1","key":"9762_CR111","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1111\/j.1745-493X.2008.00043.x","volume":"44","author":"AV Roth","year":"2008","unstructured":"Roth, A. V., Tsay, A. A., Pullman, M. E., & Gray, J. V. (2008). Unraveling the food supply chain: Strategic insights from China and the 2007 recalls. Journal of Supply Chain Management, 44(1), 22\u201339.","journal-title":"Journal of Supply Chain Management"},{"issue":"4","key":"9762_CR112","doi-asserted-by":"crossref","first-page":"505","DOI":"10.1111\/j.1540-5915.2002.tb01654.x","volume":"33","author":"F Sahin","year":"2002","unstructured":"Sahin, F., & Robinson, E. P. (2002). Flow coordination and information sharing in supply chains: Review, implications, and directions for future research. Decision Sciences, 33(4), 505\u2013536.","journal-title":"Decision Sciences"},{"key":"9762_CR113","unstructured":"Sch\u00f6nsleben, P. (2003). Integral logistics management: planning and control of comprehensive supply chains. CRC Press."},{"issue":"2","key":"9762_CR114","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1080\/105846001750322952","volume":"18","author":"V Shah","year":"2001","unstructured":"Shah, V., Nojin Kwak, R., & Lance Holbert, D. (2001). \"Connecting\" and\" disconnecting\" with civic life: Patterns of Internet use and the production of social capital. Political communication, 18(2), 141\u2013162.","journal-title":"Political communication"},{"issue":"4","key":"9762_CR115","doi-asserted-by":"crossref","first-page":"677","DOI":"10.1007\/s10796-012-9347-z","volume":"15","author":"G Sharma","year":"2013","unstructured":"Sharma, G., Qiang, Y., Wenjun, S., & Qi, L. (2013). Communication in virtual world: Second life and business opportunities. Information Systems Frontiers, 15(4), 677\u2013694.","journal-title":"Information Systems Frontiers"},{"key":"9762_CR116","unstructured":"Shipilov, A. (2012). Use social media to develop emotional capital with your employees. INSEAD BLOG, http:\/\/blog.Insead.Edu\/2012\/09\/use-social-media-to-develop-emotional-capital-with-your-employees\/ accessed on April 5th, 2012."},{"key":"9762_CR117","unstructured":"Simatupang, T.M., & Sridharan, R. (2001, November). A characterization of information sharing in supply chains. In ORSNZ Conference University of Canterbury, New Zealand."},{"key":"9762_CR118","unstructured":"Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2003). Designing and management the supply chain. Editorial: McGraw-Hill, Irwin, New York, NY."},{"issue":"1","key":"9762_CR119","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1108\/13598540910927287","volume":"14","author":"AN Snub","year":"2009","unstructured":"Snub, A. N., & Stonebraker, P. W. (2009). The human impact on supply chains: Evaluating the importance of \u2018soft\u2019 areas on investigation and performance. Supply Chain Management International Journal, 14(1), 31\u201340.","journal-title":"Supply Chain Management International Journal"},{"issue":"3","key":"9762_CR120","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1145\/2317307.2317316","volume":"42","author":"R Sofia","year":"2012","unstructured":"Sofia, R., Mendes, P., Dam\u00e1sio, M. J., Henriques, S., Giglietto, F., Giambitto, E., & Bogliolo, A. (2012). Moving towards a socially-driven internet architectural design. ACM SIGCOMM Computer Communication Review, 42(3), 39\u201346.","journal-title":"ACM SIGCOMM Computer Communication Review"},{"key":"9762_CR121","doi-asserted-by":"crossref","unstructured":"Standing, C., Holzweber, M., &Mattsson, J. (2016). Exploring emotional expressions in e-word-of-mouth from online communities. Information Processing & Management.","DOI":"10.1016\/j.ipm.2016.01.001"},{"key":"9762_CR122","volume-title":"Plans and situated actions: The problem of human machine communication","author":"L Suchman","year":"1987","unstructured":"Suchman, L. (1987). Plans and situated actions: The problem of human machine communication. Cambridge: Cambridge University Press."},{"issue":"3","key":"9762_CR123","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1080\/15228053.2016.1223497","volume":"18","author":"AK Swain","year":"2016","unstructured":"Swain, A. K. (2016a). Big data analytics: An expert interview with Bipin Chadha, data scientist for united services automobile association (USAA). Journal of Information Technology Case and Application Research, 18(3), 181\u2013185. doi: 10.1080\/15228053.2016.1223497 .","journal-title":"Journal of Information Technology Case and Application Research"},{"issue":"3","key":"9762_CR124","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1080\/15228053.2016.1245522","volume":"18","author":"AK Swain","year":"2016","unstructured":"Swain, A. K. (2016b). Mining big data to support decision making in healthcare. Journal of Information Technology Case and Application Research, 18(3), 141\u2013154. doi: 10.1080\/15228053.2016.1245522 .","journal-title":"Journal of Information Technology Case and Application Research"},{"key":"9762_CR125","first-page":"16","volume-title":"The proceedings of 44th Annual Meeting, Decision Sciences Institute, November","author":"A Swain","year":"2013","unstructured":"Swain, A., & Cao, Q. (2013). Exploring the impact of social media on supply chain performance: A sentiment analysis. In The proceedings of 44th Annual Meeting, Decision Sciences Institute, November (pp. 16\u201319). Maryland: Baltimore."},{"key":"9762_CR126","doi-asserted-by":"crossref","unstructured":"Swain, A.K., & Cao, Q. (2014a). Impact of online firm generated content (FGC) on supply chain performance: An empirical analysis, in 2014 47th Hawaii International conference on system sciences (pp. 561-573). IEEE.","DOI":"10.1109\/HICSS.2014.77"},{"key":"9762_CR127","unstructured":"Swain, A., & Cao, Q. (2014b). Strategic alignment and sustainability performance: An operations management perspective. In the proceedings of 45th Annual Meeting, Decision Sciences Institute, November 22-25, Tampa, Florida, USA. 1695-1715."},{"issue":"1\/2","key":"9762_CR128","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1108\/03090561211189310","volume":"46","author":"JC Sweeney","year":"2012","unstructured":"Sweeney, J. C., Soutar, G. N., & Mazzarol, T. (2012). Word of mouth: Measuring the power of individual messages. European Journal of Marketing, 46(1\/2), 237\u2013257.","journal-title":"European Journal of Marketing"},{"issue":"3","key":"9762_CR129","doi-asserted-by":"crossref","first-page":"621","DOI":"10.1007\/s10796-015-9553-6","volume":"18","author":"KH Tan","year":"2016","unstructured":"Tan, K. H., Wong, W. P., & Chung, L. (2016). Information and knowledge leakage in supply chain. Information Systems Frontiers, 18(3), 621\u2013638.","journal-title":"Information Systems Frontiers"},{"issue":"4","key":"9762_CR130","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1509\/jmkr.47.4.643","volume":"47","author":"M Trusov","year":"2010","unstructured":"Trusov, M., Bodapati, A., & Bucklin, R. (2010). Determining influential users in internet social networks. Journal of Marketing Research, 47(4), 643\u2013658.","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"9762_CR131","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1016\/j.ipm.2013.08.006","volume":"50","author":"AK Uysal","year":"2014","unstructured":"Uysal, A. K., & Gunal, S. (2014). The impact of preprocessing on text classification. Information Processing & Management, 50(1), 104\u2013112.","journal-title":"Information Processing & Management"},{"issue":"4","key":"9762_CR132","doi-asserted-by":"crossref","first-page":"875","DOI":"10.1111\/j.1083-6101.2009.01474.x","volume":"14","author":"S Valenzuela","year":"2009","unstructured":"Valenzuela, S., Park, N., & Kee, K. F. (2009). Is there social capital in a social network site?: Facebook use and college students\u2019 life satisfaction, trust, and participation1. Journal of Computer-Mediated Communication, 14(4), 875\u2013901.","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"1","key":"9762_CR133","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1509\/jmkr.45.1.48","volume":"45","author":"J Villanueva","year":"2008","unstructured":"Villanueva, J., Yoo, S., & Hanssens, D. M. (2008). The impact of marketing-induced versus word-of-mouth customer acquisition on customer equity growth. Journal of Marketing Research, 45(1), 48\u201359.","journal-title":"Journal of Marketing Research"},{"key":"9762_CR134","doi-asserted-by":"crossref","unstructured":"Villena, V. H., Revilla, E., & Choi, T. Y. (2011). The dark side of buyer\u2013supplier relationships: A social capital perspective. Journal of Operations Management, 29(6), 561\u2013576.","DOI":"10.1016\/j.jom.2010.09.001"},{"issue":"3","key":"9762_CR135","doi-asserted-by":"crossref","first-page":"691","DOI":"10.1016\/j.ejor.2015.07.022","volume":"250","author":"X Wang","year":"2016","unstructured":"Wang, X., & Disney, S. M. (2016). The bullwhip effect: Progress, trends and directions. European Journal of Operational Research, 250(3), 691\u2013701.","journal-title":"European Journal of Operational Research"},{"issue":"4","key":"9762_CR136","doi-asserted-by":"crossref","first-page":"975","DOI":"10.1111\/j.1540-5915.1997.tb01338.x","volume":"28","author":"ME Warkentin","year":"1997","unstructured":"Warkentin, M. E., Sayeed, L., & Hightower, R. (1997). Virtual teams versus face-to-face teams: An exploratory study of a web-based conference system. Decision Sciences, 28(4), 975\u2013996.","journal-title":"Decision Sciences"},{"key":"9762_CR137","doi-asserted-by":"crossref","unstructured":"Wei, H.L., & Ju, P.H. (2010). Dimensions of social capital and supply chain knowledge creation: The mediating role of learning information exchange. In computers and Industrial Engineering (CIE), 2010 40th International conference on (pp. 1-5). IEEE.","DOI":"10.1109\/ICCIE.2010.5668294"},{"issue":"4","key":"9762_CR138","doi-asserted-by":"crossref","first-page":"322","DOI":"10.1108\/02635570410530739","volume":"104","author":"WY Wu","year":"2004","unstructured":"Wu, W. Y., Chiag, C. Y., Wu, Y. J., & Tu, H. J. (2004). The influencing factors of commitment and business integration on supply chain management. Industrial Management and Data Systems, 104(4), 322\u2013333.","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"9762_CR139","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1016\/j.ipm.2015.04.003","volume":"52","author":"R Xia","year":"2016","unstructured":"Xia, R., Xu, F., Yu, J., Qi, Y., & Cambria, E. (2016). Polarity shift detection, elimination and ensemble: A three-stage model for document-level sentiment analysis. Information Processing & Management, 52(1), 36\u201345.","journal-title":"Information Processing & Management"},{"issue":"3","key":"9762_CR140","doi-asserted-by":"crossref","first-page":"324","DOI":"10.1108\/02635571311312640","volume":"113","author":"B Yim","year":"2013","unstructured":"Yim, B., & Leem, B. (2013). The effect of the supply chain social capital. Industrial Management & Data Systems, 113(3), 324\u2013349.","journal-title":"Industrial Management & Data Systems"},{"key":"9762_CR141","doi-asserted-by":"publisher","unstructured":"Zhang, J., & Piramuthu, S. (2016). Product recommendation with latent review topics. Information Systems Frontiers, 1\u20139. doi: 10.1007\/s10796-016-9697-z","DOI":"10.1007\/s10796-016-9697-z"},{"issue":"3\u20134","key":"9762_CR142","doi-asserted-by":"crossref","first-page":"373","DOI":"10.1007\/s10791-012-9196-x","volume":"15","author":"D Zhang","year":"2012","unstructured":"Zhang, D., Si, L., & Rego, V. J. (2012). Sentiment detection with auxiliary data. Information Retrieval, 15(3\u20134), 373\u2013390.","journal-title":"Information Retrieval"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-017-9762-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10796-017-9762-2\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-017-9762-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,24]],"date-time":"2024-06-24T03:22:45Z","timestamp":1719199365000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10796-017-9762-2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,5,13]]},"references-count":142,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2019,4]]}},"alternative-id":["9762"],"URL":"https:\/\/doi.org\/10.1007\/s10796-017-9762-2","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,5,13]]},"assertion":[{"value":"13 May 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}