{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,14]],"date-time":"2026-10-14T13:13:53Z","timestamp":1791983633827,"version":"4.4.0"},"reference-count":140,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2018,4,23]],"date-time":"2018-04-23T00:00:00Z","timestamp":1524441600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/501100001809","name":"National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["71472172"],"award-info":[{"award-number":["71472172"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2020,2]]},"DOI":"10.1007\/s10796-018-9852-9","type":"journal-article","created":{"date-parts":[[2018,4,23]],"date-time":"2018-04-23T03:34:22Z","timestamp":1524454462000},"page":"149-170","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":44,"title":["Examining the Role of Tie Strength in Users\u2019 Continuance Intention of Second-Generation Mobile Instant Messaging Services"],"prefix":"10.1007","volume":"22","author":[{"given":"Xiuyuan","family":"Gong","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Matthew K. O.","family":"Lee","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Zhiying","family":"Liu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xiabing","family":"Zheng","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2018,4,23]]},"reference":[{"issue":"5","key":"9852_CR1","first-page":"198","volume":"2","author":"W Afthanorhan","year":"2013","unstructured":"Afthanorhan, W. (2013). A comparison of partial least square structural equation modeling (PLS-SEM) and covariance based structural equation modeling (CB-SEM) for confirmatory factor analysis. International Journal of Engineering Science and Innovative Technology, 2(5), 198\u2013205.","journal-title":"International Journal of Engineering Science and Innovative Technology"},{"issue":"1","key":"9852_CR2","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1057\/dbm.2011.3","volume":"18","author":"L Ang","year":"2011","unstructured":"Ang, L. (2011). Community relationship management and social media. Journal of Database Marketing & Customer Strategy Management, 18(1), 31\u201338.","journal-title":"Journal of Database Marketing & Customer Strategy Management"},{"issue":"3","key":"9852_CR3","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1108\/17473610610705354","volume":"7","author":"D Arthur","year":"2006","unstructured":"Arthur, D., Sherman, C., Appel, D., & Moore, L. (2006). Why young consumers adopt interactive technologies. Young Consumers, 7(3), 33\u201338.","journal-title":"Young Consumers"},{"issue":"4","key":"9852_CR4","doi-asserted-by":"publisher","first-page":"644","DOI":"10.1086\/209376","volume":"20","author":"BJ Babin","year":"1994","unstructured":"Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and\/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644\u2013656.","journal-title":"Journal of Consumer Research"},{"issue":"1","key":"9852_CR5","doi-asserted-by":"publisher","first-page":"154","DOI":"10.1111\/jpim.12222","volume":"32","author":"YF Badir","year":"2015","unstructured":"Badir, Y. F., & O'Connor, G. C. (2015). The formation of tie strength in a strategic alliance's first new product development project: the influence of project and partners' characteristics. Journal of Product Innovation Management, 32(1), 154\u2013169.","journal-title":"Journal of Product Innovation Management"},{"issue":"1","key":"9852_CR6","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1007\/BF02723327","volume":"16","author":"RP Bagozzi","year":"1988","unstructured":"Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74\u201394.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"9852_CR7","doi-asserted-by":"publisher","first-page":"497","DOI":"10.1037\/0033-2909.117.3.497","volume":"117","author":"RF Baumeister","year":"1995","unstructured":"Baumeister, R. F., & Leary, M. R. (1995). The need to belong: desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117(3), 497\u2013529.","journal-title":"Psychological Bulletin"},{"issue":"2","key":"9852_CR8","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1016\/S0167-9236(01)00111-7","volume":"32","author":"A Bhattacherjee","year":"2001","unstructured":"Bhattacherjee, A. (2001a). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201\u2013214.","journal-title":"Decision Support Systems"},{"issue":"3","key":"9852_CR9","doi-asserted-by":"publisher","first-page":"351","DOI":"10.2307\/3250921","volume":"25","author":"A Bhattacherjee","year":"2001","unstructured":"Bhattacherjee, A. (2001b). Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly, 25(3), 351\u2013370.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9852_CR10","doi-asserted-by":"publisher","first-page":"229","DOI":"10.2307\/25148634","volume":"28","author":"A Bhattacherjee","year":"2004","unstructured":"Bhattacherjee, A., & Premkumar, G. (2004). Understanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test. MIS Quarterly, 28(2), 229\u2013254.","journal-title":"MIS Quarterly"},{"issue":"1","key":"9852_CR11","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1080\/08874417.2008.11645302","volume":"49","author":"A Bhattacherjee","year":"2008","unstructured":"Bhattacherjee, A., Perols, J., & Sanford, C. (2008). Information technology continuance: a theoretic extension and empirical test. The Journal of Computer Information Systems, 49(1), 17\u201326.","journal-title":"The Journal of Computer Information Systems"},{"issue":"3","key":"9852_CR12","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1002\/dir.20082","volume":"21","author":"J Brown","year":"2007","unstructured":"Brown, J., Broderick, A. J., & Lee, N. (2007). Word of mouth communication within online communities: conceptualizing the online social network. Journal of Interactive Marketing, 21(3), 2\u201320.","journal-title":"Journal of Interactive Marketing"},{"issue":"2","key":"9852_CR13","doi-asserted-by":"publisher","first-page":"474","DOI":"10.1287\/isre.1110.0357","volume":"23","author":"SA Brown","year":"2012","unstructured":"Brown, S. A., Venkatesh, V., & Goyal, S. (2012). Expectation confirmation in technology use. Information Systems Research, 23(2), 474\u2013487.","journal-title":"Information Systems Research"},{"issue":"3","key":"9852_CR14","doi-asserted-by":"publisher","first-page":"729","DOI":"10.25300\/MISQ\/2014\/38.3.05","volume":"38","author":"SA Brown","year":"2014","unstructured":"Brown, S. A., Venkatesh, V., & Goyal, S. (2014). Expectation confirmation in information systems research: a test of six competing models. MIS Quarterly, 38(3), 729\u2013756.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9852_CR15","doi-asserted-by":"publisher","first-page":"170","DOI":"10.1108\/09564231311323953","volume":"24","author":"H Cao","year":"2013","unstructured":"Cao, H., Jiang, J., Oh, L.-B., Li, H., Liao, X., & Chen, Z. (2013). A Maslow's hierarchy of needs analysis of social networking services continuance. Journal of Service Management, 24(2), 170\u2013190.","journal-title":"Journal of Service Management"},{"issue":"5","key":"9852_CR16","doi-asserted-by":"publisher","first-page":"1840","DOI":"10.1016\/j.chb.2011.04.006","volume":"27","author":"YP Chang","year":"2011","unstructured":"Chang, Y. P., & Zhu, D. H. (2011). Understanding social networking sites adoption in China: a comparison of pre-adoption and post-adoption. Computers in Human Behavior, 27(5), 1840\u20131848.","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"9852_CR17","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1108\/IntR-02-2012-0025","volume":"24","author":"I-C Chang","year":"2014","unstructured":"Chang, I.-C., Liu, C.-C., & Chen, K. (2014). The effects of hedonic\/utilitarian expectations and social influence on continuance intention to play online games. Internet Research, 24(1), 21\u201345.","journal-title":"Internet Research"},{"issue":"4","key":"9852_CR18","doi-asserted-by":"publisher","first-page":"1022","DOI":"10.1016\/j.tele.2016.03.006","volume":"33","author":"W Chaouali","year":"2016","unstructured":"Chaouali, W. (2016). Once a user, always a user: enablers and inhibitors of continuance intention of mobile social networking sites. Telematics and Informatics, 33(4), 1022\u20131033.","journal-title":"Telematics and Informatics"},{"issue":"12","key":"9852_CR19","doi-asserted-by":"publisher","first-page":"2529","DOI":"10.1016\/j.jbusres.2013.05.045","volume":"66","author":"A Chen","year":"2013","unstructured":"Chen, A., Lu, Y., Wang, B., Zhao, L., & Li, M. (2013). What drives content creation behavior on SNSs? a commitment perspective. Journal of Business Research, 66(12), 2529\u20132535.","journal-title":"Journal of Business Research"},{"issue":"3","key":"9852_CR20","doi-asserted-by":"publisher","first-page":"279","DOI":"10.1177\/0165551508099088","volume":"35","author":"CM Cheung","year":"2009","unstructured":"Cheung, C. M., & Lee, M. K. (2009). Understanding the sustainability of a virtual community: model development and empirical test. Journal of Information Science, 35(3), 279\u2013298.","journal-title":"Journal of Information Science"},{"issue":"2","key":"9852_CR21","doi-asserted-by":"publisher","first-page":"189","DOI":"10.1287\/isre.14.2.189.16018","volume":"14","author":"WW Chin","year":"2003","unstructured":"Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: results from a monte carlo simulation study and an electronic-mail emotion\/adoption atudy. Information Systems Research, 14(2), 189\u2013217.","journal-title":"Information Systems Research"},{"issue":"3","key":"9852_CR22","doi-asserted-by":"publisher","first-page":"364","DOI":"10.1016\/j.ijinfomgt.2015.02.001","volume":"35","author":"C-H Chou","year":"2015","unstructured":"Chou, C.-H., Wang, Y.-S., & Tang, T.-I. (2015). Exploring the determinants of knowledge adoption in virtual communities: a social influence perspective. International Journal of Information Management, 35(3), 364\u2013376.","journal-title":"International Journal of Information Management"},{"key":"9852_CR23","volume-title":"Paper presented at the Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services","author":"K Church","year":"2013","unstructured":"Church, K., & de Oliveira, R. (2013). What's up with whatsapp? comparing mobile instant messaging behaviors with traditional SMS. In Paper presented at the Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services. Munich: GERMANY."},{"key":"9852_CR24","unstructured":"CNNIC. (2016). 2015 Research report on users behavior of social apps in China. Retrieved from http:\/\/www.cnnic.net.cn\/hlwfzyj\/hlwxzbg\/"},{"key":"9852_CR25","volume-title":"Statistical Power Analysis for the Behavioral Sciences","author":"J Cohen","year":"1988","unstructured":"Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum Associates.","edition":"2"},{"key":"9852_CR26","unstructured":"ComScore. (2015). 2015 U.S. digital future in focus. Retrieved from http:\/\/www.comscore.com\/Insights\/Presentations-and-Whitepapers\/2015\/2015-US-Digital-Future-in-Focus ."},{"key":"9852_CR27","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1016\/j.chb.2015.03.047","volume":"50","author":"MJ Oliveira de","year":"2015","unstructured":"de Oliveira, M. J., & Huertas, M. K. Z. (2015). Does life satisfaction influence the intention (We-Intention) to use Facebook? Computers in Human Behavior, 50, 205\u2013210.","journal-title":"Computers in Human Behavior"},{"key":"9852_CR28","volume-title":"Retrieved from","author":"Deloitte","year":"2014","unstructured":"Deloitte. (2014). Short messaging services versus instant messaging: value versus volume. In Retrieved from http:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/au\/Documents\/technology-media-telecommunications\/deloitte-au-tmt-short-messaging-services-versus-instant-messaging-011014.pdf ."},{"issue":"4","key":"9852_CR29","doi-asserted-by":"publisher","first-page":"289","DOI":"10.1016\/j.ijinfomgt.2009.10.001","volume":"30","author":"Z Deng","year":"2010","unstructured":"Deng, Z., Lu, Y., Wei, K. K., & Zhang, J. (2010). Understanding customer satisfaction and loyalty: an empirical study of mobile instant messages in China. International Journal of Information Management, 30(4), 289\u2013300.","journal-title":"International Journal of Information Management"},{"issue":"3","key":"9852_CR30","doi-asserted-by":"publisher","first-page":"241","DOI":"10.1016\/j.ijresmar.2003.12.004","volume":"21","author":"UM Dholakia","year":"2004","unstructured":"Dholakia, U. M., Bagozzi, R. P., & Pearo, L. K. (2004). A social influence model of consumer participation in network-and small-group-based virtual communities. International Journal of Research in Marketing, 21(3), 241\u2013263.","journal-title":"International Journal of Research in Marketing"},{"issue":"1","key":"9852_CR31","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1007\/s10796-014-9500-y","volume":"17","author":"YK Dwivedi","year":"2015","unstructured":"Dwivedi, Y. K., Wastell, D., Laumer, S., Henriksen, H. Z., Myers, M. D., Bunker, D.,. .. Srivastava, S. C. (2015). Research on information systems failures and successes: status update and future directions. Information Systems Frontiers, 17(1), 143-157.","journal-title":"Information Systems Frontiers"},{"key":"9852_CR32","unstructured":"Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2017). Re-examining the unified theory of acceptance and use of technology (UTAUT): towards a revised theoretical model. Information Systems Frontiers, 1\u201316."},{"issue":"4","key":"9852_CR33","doi-asserted-by":"publisher","first-page":"565","DOI":"10.2307\/2393567","volume":"34","author":"PC Earley","year":"1989","unstructured":"Earley, P. C. (1989). Social loafing and collectivism: a comparison of the United States and the People's Republic of China. Administrative Science Quarterly, 34(4), 565\u2013581.","journal-title":"Administrative Science Quarterly"},{"key":"9852_CR34","volume-title":"Spatially bounded online social networks and social capital: the role of Facebook Paper presented at the The annual conference of the international communication association (ICA)","author":"NB Ellison","year":"2006","unstructured":"Ellison, N. B., Steinfield, C., & Lampe, C. (2006). Spatially bounded online social networks and social capital: the role of Facebook Paper presented at the The annual conference of the international communication association (ICA). Germany: Dresden."},{"issue":"4","key":"9852_CR35","doi-asserted-by":"publisher","first-page":"1143","DOI":"10.1111\/j.1083-6101.2007.00367.x","volume":"12","author":"NB Ellison","year":"2007","unstructured":"Ellison, N. B., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook \u201cfriends\u201d: social capital and college students\u2019 use of online social network sites. Journal of Computer-Mediated Communication, 12(4), 1143\u20131168.","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"2","key":"9852_CR36","doi-asserted-by":"publisher","first-page":"407","DOI":"10.25300\/MISQ\/2014\/38.2.04","volume":"38","author":"Y Fang","year":"2014","unstructured":"Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., & Lim, K. H. (2014). Trust, satisfaction, and online repurchase intention: the moderating role of perceived effectiveness of e-commerce institutional mechanisms. MIS Quarterly, 38(2), 407\u2013427.","journal-title":"MIS Quarterly"},{"key":"9852_CR37","doi-asserted-by":"crossref","unstructured":"Festinger, L. (1957). A theory of cognitive dissonance (Vol. 2): Stanford university press.","DOI":"10.1515\/9781503620766"},{"issue":"1","key":"9852_CR38","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1177\/002224378101800104","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39\u201350.","journal-title":"Journal of Marketing Research"},{"issue":"4","key":"9852_CR39","doi-asserted-by":"publisher","first-page":"646","DOI":"10.1108\/IMDS-11-2014-0331","volume":"115","author":"C Gan","year":"2015","unstructured":"Gan, C., & Li, H. (2015). Understanding continuance intention of mobile instant messaging. Industrial Management & Data Systems, 115(4), 646\u2013660.","journal-title":"Industrial Management & Data Systems"},{"issue":"3","key":"9852_CR40","doi-asserted-by":"publisher","first-page":"525","DOI":"10.1007\/s10796-015-9611-0","volume":"19","author":"L Gao","year":"2017","unstructured":"Gao, L., & Waechter, K. A. (2017). Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation. Information Systems Frontiers, 19(3), 525\u2013548.","journal-title":"Information Systems Frontiers"},{"key":"9852_CR41","volume-title":"Paper presented at the Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work","author":"E Gilbert","year":"2012","unstructured":"Gilbert, E. (2012). Predicting tie strength in a new medium. In Paper presented at the Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work. Seattle, Washington: USA."},{"key":"9852_CR42","doi-asserted-by":"publisher","DOI":"10.1145\/1518701.1518736","volume-title":"Predicting tie strength with social media","author":"E Gilbert","year":"2009","unstructured":"Gilbert, E., & Karahalios, K. (2009). Predicting tie strength with social media. Paper presented at the Proceedings of the SIGCHI conference on human factors in computing systems."},{"key":"9852_CR43","unstructured":"Gong, X., Lee, M. K., & Liu, Z. (2015). Understanding the effect of tie strength on continuance intention of second-generation mobile instant messaging services. Paper presented at the the 19th Pacific Asia Conference on Information Systems, Singapore."},{"issue":"6","key":"9852_CR44","doi-asserted-by":"publisher","first-page":"1360","DOI":"10.1086\/225469","volume":"78","author":"M Granovetter","year":"1973","unstructured":"Granovetter, M. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360\u20131380.","journal-title":"American Journal of Sociology"},{"issue":"1","key":"9852_CR45","doi-asserted-by":"publisher","first-page":"201","DOI":"10.2307\/202051","volume":"1","author":"M Granovetter","year":"1983","unstructured":"Granovetter, M. (1983). The strength of weak ties: a network theory revisited. Sociological Theory, 1(1), 201\u2013233.","journal-title":"Sociological Theory"},{"issue":"1","key":"9852_CR46","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1016\/j.ijhm.2009.03.009","volume":"29","author":"J Ha","year":"2010","unstructured":"Ha, J., & Jang, S. S. (2010). Perceived values, satisfaction, and behavioral intentions: the role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2\u201313.","journal-title":"International Journal of Hospitality Management"},{"issue":"3","key":"9852_CR47","doi-asserted-by":"publisher","first-page":"172","DOI":"10.1016\/0883-9417(92)90028-H","volume":"6","author":"BM Hagerty","year":"1992","unstructured":"Hagerty, B. M., Lynch-Sauer, J., Patusky, K. L., Bouwsema, M., & Collier, P. (1992). Sense of belonging: a vital mental health concept. Archives of Psychiatric Nursing, 6(3), 172\u2013177.","journal-title":"Archives of Psychiatric Nursing"},{"issue":"2","key":"9852_CR48","doi-asserted-by":"publisher","first-page":"139","DOI":"10.2753\/MTP1069-6679190202","volume":"19","author":"JF Hair","year":"2011","unstructured":"Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139\u2013152.","journal-title":"Journal of Marketing Theory and Practice"},{"issue":"3","key":"9852_CR49","doi-asserted-by":"publisher","first-page":"265","DOI":"10.1016\/j.bushor.2011.01.007","volume":"54","author":"R Hanna","year":"2011","unstructured":"Hanna, R., Rohm, A., & Crittenden, V. L. (2011). We\u2019re all connected: the power of the social media ecosystem. Business Horizons, 54(3), 265\u2013273.","journal-title":"Business Horizons"},{"issue":"1","key":"9852_CR50","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/s11747-014-0403-8","volume":"43","author":"J Henseler","year":"2015","unstructured":"Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115\u2013135.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"9852_CR51","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1016\/0090-2616(74)90007-2","volume":"3","author":"F Herzberg","year":"1974","unstructured":"Herzberg, F. (1974). Motivation-hygiene profiles: pinpointing what ails the organization. Organizational Dynamics, 3(2), 18\u201329.","journal-title":"Organizational Dynamics"},{"issue":"1","key":"9852_CR52","doi-asserted-by":"publisher","first-page":"66","DOI":"10.1287\/isre.14.1.66.14764","volume":"14","author":"VT Ho","year":"2003","unstructured":"Ho, V. T., Ang, S., & Straub, D. (2003). When subordinates become IT contractors: persistent managerial expectations in IT outsourcing. Information Systems Research, 14(1), 66\u201386.","journal-title":"Information Systems Research"},{"issue":"3","key":"9852_CR53","doi-asserted-by":"publisher","first-page":"227","DOI":"10.2190\/DRYC-CXQ9-JQ8V-HT4V","volume":"4","author":"M Hoffman","year":"2002","unstructured":"Hoffman, M., Richmond, J., Morrow, J., & Salomone, K. (2002). Investigating \u201csense of belonging\u201d in first-year college students. Journal of College Student Retention: Research, Theory & Practice, 4(3), 227\u2013256.","journal-title":"Journal of College Student Retention: Research, Theory & Practice"},{"issue":"3","key":"9852_CR54","doi-asserted-by":"publisher","first-page":"1819","DOI":"10.1016\/j.dss.2006.03.009","volume":"42","author":"S Hong","year":"2006","unstructured":"Hong, S., Thong, J. Y., & Tam, K. Y. (2006). Understanding continued information technology usage behavior: a comparison of three models in the context of mobile internet. Decision Support Systems, 42(3), 1819\u20131834.","journal-title":"Decision Support Systems"},{"issue":"4","key":"9852_CR55","doi-asserted-by":"publisher","first-page":"431","DOI":"10.1007\/s10796-008-9096-1","volume":"10","author":"S-J Hong","year":"2008","unstructured":"Hong, S.-J., Thong, J. Y., Moon, J.-Y., & Tam, K.-Y. (2008). Understanding the behavior of mobile data services consumers. Information Systems Frontiers, 10(4), 431.","journal-title":"Information Systems Frontiers"},{"key":"9852_CR56","unstructured":"Hossain, M. A., & Quaddus, M. (2012). Expectation\u2013confirmation theory in information system research: A review and analysis. Information systems theory (pp. 441-469): Springer."},{"issue":"1","key":"9852_CR57","doi-asserted-by":"publisher","first-page":"750","DOI":"10.1016\/j.dss.2012.09.003","volume":"54","author":"C-C Hsiao","year":"2012","unstructured":"Hsiao, C.-C., & Chiou, J.-S. (2012). The effect of social capital on community loyalty in a virtual community: test of a tripartite-process model. Decision Support Systems, 54(1), 750\u2013757.","journal-title":"Decision Support Systems"},{"issue":"2","key":"9852_CR58","doi-asserted-by":"publisher","first-page":"342","DOI":"10.1016\/j.tele.2015.08.014","volume":"33","author":"C-H Hsiao","year":"2016","unstructured":"Hsiao, C.-H., Chang, J.-J., & Tang, K.-Y. (2016). Exploring the influential factors in continuance usage of mobile social Apps: satisfaction, habit, and customer value perspectives. Telematics and Informatics, 33(2), 342\u2013355.","journal-title":"Telematics and Informatics"},{"issue":"7","key":"9852_CR59","doi-asserted-by":"publisher","first-page":"853","DOI":"10.1016\/j.im.2003.08.014","volume":"41","author":"C-L Hsu","year":"2004","unstructured":"Hsu, C.-L., & Lu, H.-P. (2004). Why do people play on-line games? an extended TAM with social influences and flow experience. Information Management, 41(7), 853\u2013868.","journal-title":"Information Management"},{"issue":"9","key":"9852_CR60","doi-asserted-by":"publisher","first-page":"766","DOI":"10.1108\/02635570410567757","volume":"104","author":"MH Hsu","year":"2004","unstructured":"Hsu, M. H., Chiu, C. M., & Ju, T. L. (2004). Determinants of continued use of the WWW: an integration of two theoretical models. Industrial Management & Data Systems, 104(9), 766\u2013775.","journal-title":"Industrial Management & Data Systems"},{"key":"9852_CR61","unstructured":"Huffaker, D. (February 2006). Teen blogs exposed: the private lives of teens made public. Paper presented at the Proceedings of American Association for the Advancement of Science (AAS), St. Louis, MO."},{"issue":"4","key":"9852_CR62","doi-asserted-by":"publisher","first-page":"383","DOI":"10.1080\/01449290903398190","volume":"29","author":"X-L Jin","year":"2010","unstructured":"Jin, X.-L., Lee, M. K. O., & Cheung, C. M. K. (2010). Predicting continuance in online communities: model development and empirical test. Behaviour & Information Technology, 29(4), 383\u2013394.","journal-title":"Behaviour & Information Technology"},{"issue":"6","key":"9852_CR63","doi-asserted-by":"publisher","first-page":"11","DOI":"10.1061\/(ASCE)0742-597X(1996)12:6(11.2)","volume":"12","author":"TO Jones","year":"1996","unstructured":"Jones, T. O. (1996). Why satisfied customers defect. Journal of Management in Engineering, 12(6), 11\u201311.","journal-title":"Journal of Management in Engineering"},{"issue":"1","key":"9852_CR64","doi-asserted-by":"publisher","first-page":"275","DOI":"10.25300\/MISQ\/2014\/38.1.13","volume":"38","author":"GC Kane","year":"2014","unstructured":"Kane, G. C., Alavi, M., Labianca, G. J., & Borgatti, S. P. (2014). What's different about social media networks? a framework and research agenda. MIS Quarterly, 38(1), 275\u2013304.","journal-title":"MIS Quarterly"},{"issue":"5","key":"9852_CR65","doi-asserted-by":"publisher","first-page":"1039","DOI":"10.1007\/s10796-014-9484-7","volume":"17","author":"KK Kapoor","year":"2015","unstructured":"Kapoor, K. K., Dwivedi, Y. K., & Williams, M. D. (2015). Examining the role of three sets of innovation attributes for determining adoption of the interbank mobile payment service. Information Systems Frontiers, 17(5), 1039\u20131056.","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"9852_CR66","doi-asserted-by":"publisher","first-page":"34","DOI":"10.1057\/palgrave.jt.5740065","volume":"11","author":"AA Khatibi","year":"2002","unstructured":"Khatibi, A. A., Ismail, H., & Thyagarajan, V. (2002). What drives customer loyalty: an analysis from the telecommunications industry. Journal of Targeting, Measurement and Analysis for Marketing, 11(1), 34\u201344.","journal-title":"Journal of Targeting, Measurement and Analysis for Marketing"},{"issue":"3","key":"9852_CR67","doi-asserted-by":"publisher","first-page":"241","DOI":"10.1016\/j.bushor.2011.01.005","volume":"54","author":"JH Kietzmann","year":"2011","unstructured":"Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? get serious! understanding the functional building blocks of social media. Business Horizons, 54(3), 241\u2013251.","journal-title":"Business Horizons"},{"issue":"10","key":"9852_CR68","doi-asserted-by":"publisher","first-page":"7033","DOI":"10.1016\/j.eswa.2010.03.015","volume":"37","author":"B Kim","year":"2010","unstructured":"Kim, B. (2010). An empirical investigation of mobile data service continuance: incorporating the theory of planned behavior into the expectation\u2013confirmation model. Expert Systems with Applications, 37(10), 7033\u20137039.","journal-title":"Expert Systems with Applications"},{"key":"9852_CR69","doi-asserted-by":"publisher","first-page":"268","DOI":"10.1016\/j.ssresearch.2016.11.003","volume":"65","author":"M Kim","year":"2017","unstructured":"Kim, M., & Fernandez, R. M. (2017). Strength matters: tie strength as a causal driver of networks\u2019 information benefits. Social Science Research, 65, 268\u2013281.","journal-title":"Social Science Research"},{"issue":"2","key":"9852_CR70","doi-asserted-by":"publisher","first-page":"409","DOI":"10.1007\/s10796-010-9267-8","volume":"14","author":"DJ Kim","year":"2012","unstructured":"Kim, D. J., & Hwang, Y. (2012). A study of mobile internet user\u2019s service quality perceptions from a user\u2019s utilitarian and hedonic value tendency perspectives. Information Systems Frontiers, 14(2), 409\u2013421.","journal-title":"Information Systems Frontiers"},{"issue":"7","key":"9852_CR71","doi-asserted-by":"publisher","first-page":"571","DOI":"10.1016\/j.im.2013.07.011","volume":"50","author":"Y-C Ku","year":"2013","unstructured":"Ku, Y.-C., Chen, R., & Zhang, H. (2013). Why do users continue using social networking sites? an exploratory study of members in the United States and Taiwan. Information Management, 50(7), 571\u2013581.","journal-title":"Information Management"},{"issue":"4","key":"9852_CR72","doi-asserted-by":"publisher","first-page":"353","DOI":"10.1023\/B:ISFI.0000046377.32617.3d","volume":"6","author":"TL Lai","year":"2004","unstructured":"Lai, T. L. (2004). Service quality and perceived value's impact on satisfaction, intention and usage of short message service (SMS). Information Systems Frontiers, 6(4), 353\u2013368.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9852_CR73","doi-asserted-by":"publisher","first-page":"506","DOI":"10.1016\/j.compedu.2009.09.002","volume":"54","author":"M-C Lee","year":"2010","unstructured":"Lee, M.-C. (2010). Explaining and predicting users\u2019 continuance intention toward e-learning: an extension of the expectation\u2013confirmation model. Computers & Education, 54(2), 506\u2013516.","journal-title":"Computers & Education"},{"issue":"2","key":"9852_CR74","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1177\/0275074010373803","volume":"41","author":"J Lee","year":"2011","unstructured":"Lee, J., & Kim, S. (2011). Exploring the role of social networks in affective organizational commitment: network centrality, strength of ties, and structural holes. The American Review of Public Administration, 41(2), 205\u2013223.","journal-title":"The American Review of Public Administration"},{"key":"9852_CR75","volume-title":"Paper presented at the the Proceedings of the Twelfth Americas Conference on Information Systems (AMCIS)","author":"Y Lee-Xian","year":"2006","unstructured":"Lee-Xian, Y., & Gilbert, B. (2006). Investigation of the effects of members' closeness size and IT in virtual communities: the social network perspective. In Paper presented at the the Proceedings of the Twelfth Americas Conference on Information Systems (AMCIS). Acapulco: Mexico."},{"issue":"11","key":"9852_CR76","doi-asserted-by":"publisher","first-page":"1477","DOI":"10.1287\/mnsc.1030.0136","volume":"50","author":"DZ Levin","year":"2004","unstructured":"Levin, D. Z., & Cross, R. (2004). The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer. Management Science, 50(11), 1477\u20131490.","journal-title":"Management Science"},{"issue":"3","key":"9852_CR77","doi-asserted-by":"publisher","first-page":"208","DOI":"10.1057\/jit.2014.15","volume":"29","author":"L Li","year":"2014","unstructured":"Li, L., Gao, P., & Mao, J.-Y. (2014). Research on IT in China: a call for greater contextualization. Journal of Information Technology, 29(3), 208\u2013222.","journal-title":"Journal of Information Technology"},{"key":"9852_CR78","unstructured":"Liang, H., & Fu, K.-w. (2016). Network redundancy and information diffusion: the impacts of information redundancy, similarity, and tie strength. Communication Research, 1\u201323."},{"issue":"1","key":"9852_CR79","doi-asserted-by":"publisher","first-page":"59","DOI":"10.2307\/25148781","volume":"31","author":"H Liang","year":"2007","unstructured":"Liang, H., Saraf, N., Hu, Q., & Xue, Y. (2007). Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management. MIS Quarterly, 31(1), 59\u201387.","journal-title":"MIS Quarterly"},{"issue":"2","key":"9852_CR80","doi-asserted-by":"publisher","first-page":"69","DOI":"10.2753\/JEC1086-4415160204","volume":"16","author":"T-P Liang","year":"2011","unstructured":"Liang, T.-P., Ho, Y.-T., Li, Y.-W., & Turban, E. (2011). What drives social commerce: the role of social support and relationship quality. International Journal of Electronic Commerce, 16(2), 69\u201390.","journal-title":"International Journal of Electronic Commerce"},{"key":"9852_CR81","doi-asserted-by":"publisher","first-page":"104","DOI":"10.1016\/j.chb.2014.08.013","volume":"41","author":"CH Lien","year":"2014","unstructured":"Lien, C. H., & Cao, Y. (2014). Examining WeChat users\u2019 motivations, trust, attitudes, and positive word-of-mouth: evidence from China. Computers in Human Behavior, 41, 104\u2013111.","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"9852_CR82","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1057\/palgrave.ejis.3000358","volume":"9","author":"H Lou","year":"2000","unstructured":"Lou, H., Luo, W., & Strong, D. (2000). Perceived critical mass effect on groupware acceptance. European Journal of Information Systems, 9(2), 91\u2013103.","journal-title":"European Journal of Information Systems"},{"issue":"7","key":"9852_CR83","doi-asserted-by":"publisher","first-page":"515","DOI":"10.17705\/1jais.00403","volume":"16","author":"PB Lowry","year":"2015","unstructured":"Lowry, P. B., Gaskin, J., & Moody, G. D. (2015). Proposing the multi-motive information systems continuance model (MISC) to better explain end-user system evaluations and continuance intentions. Journal of the Association for Information Systems, 16(7), 515\u2013579.","journal-title":"Journal of the Association for Information Systems"},{"key":"9852_CR84","volume-title":"Paper presented at the 43rd Hawaii International Conference on System Sciences","author":"M M\u00e4ntym\u00e4ki","year":"2010","unstructured":"M\u00e4ntym\u00e4ki, M., & Merikivi, J. (2010). Investigating the drivers of the continuous use of social virtual worlds. In Paper presented at the 43rd Hawaii International Conference on System Sciences. Hawaii: USA."},{"issue":"6","key":"9852_CR85","doi-asserted-by":"publisher","first-page":"2088","DOI":"10.1016\/j.chb.2011.06.003","volume":"27","author":"M M\u00e4ntym\u00e4ki","year":"2011","unstructured":"M\u00e4ntym\u00e4ki, M., & Salo, J. (2011). Teenagers in social virtual worlds: continuous use and purchasing behavior in Habbo hotel. Computers in Human Behavior, 27(6), 2088\u20132097.","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"9852_CR86","doi-asserted-by":"publisher","first-page":"482","DOI":"10.2307\/2579058","volume":"63","author":"PV Marsden","year":"1984","unstructured":"Marsden, P. V., & Campbell, K. E. (1984). Measuring tie strength. Social Forces, 63(2), 482\u2013501.","journal-title":"Social Forces"},{"issue":"6","key":"9852_CR87","doi-asserted-by":"publisher","first-page":"896","DOI":"10.1109\/TMC.2011.123","volume":"11","author":"L-S Meng","year":"2012","unstructured":"Meng, L.-S., Shiu, D.-s., Yeh, P.-C., Chen, K.-C., & Lo, H.-Y. (2012). Low power consumption solutions for mobile instant messaging. IEEE Transactions on Mobile Computing, 11(6), 896\u2013904.","journal-title":"IEEE Transactions on Mobile Computing"},{"issue":"6","key":"9852_CR88","doi-asserted-by":"publisher","first-page":"894","DOI":"10.2307\/2084615","volume":"1","author":"RK Merton","year":"1936","unstructured":"Merton, R. K. (1936). The unanticipated consequences of purposive social action. American Sociological Review, 1(6), 894\u2013904.","journal-title":"American Sociological Review"},{"issue":"3","key":"9852_CR89","doi-asserted-by":"publisher","first-page":"177","DOI":"10.1108\/08876049810219502","volume":"12","author":"B Mittal","year":"1998","unstructured":"Mittal, B., & Lassar, W. M. (1998). Why do customers switch? the dynamics of satisfaction versus loyalty. Journal of Services Marketing, 12(3), 177\u2013194.","journal-title":"Journal of Services Marketing"},{"issue":"2","key":"9852_CR90","doi-asserted-by":"publisher","first-page":"195","DOI":"10.1016\/j.jretai.2008.01.006","volume":"84","author":"V Mittal","year":"2008","unstructured":"Mittal, V., Huppertz, J. W., & Khare, A. (2008). Customer complaining: the role of tie strength and information control. Journal of Retailing, 84(2), 195\u2013204.","journal-title":"Journal of Retailing"},{"issue":"8","key":"9852_CR91","doi-asserted-by":"publisher","first-page":"609","DOI":"10.1016\/j.im.2013.08.002","volume":"50","author":"CS-P Ng","year":"2013","unstructured":"Ng, C. S.-P. (2013). Intention to purchase on social commerce websites across cultures: a cross-regional study. Information Management, 50(8), 609\u2013620.","journal-title":"Information Management"},{"key":"9852_CR92","unstructured":"Nguyen, T. T., Harper, F. M., Terveen, L., & Konstan, J. A. (2017). User personality and user satisfaction with recommender systems. Information Systems Frontiers, 1\u201317."},{"issue":"4","key":"9852_CR93","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1177\/002224378001700405","volume":"17","author":"RL Oliver","year":"1980","unstructured":"Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460\u2013469.","journal-title":"Journal of Marketing Research"},{"issue":"18","key":"9852_CR94","doi-asserted-by":"publisher","first-page":"7332","DOI":"10.1073\/pnas.0610245104","volume":"104","author":"J-P Onnela","year":"2007","unstructured":"Onnela, J.-P., Saram\u00e4ki, J., Hyv\u00f6nen, J., Szab\u00f3, G., Lazer, D., Kaski, K., et al. (2007). Structure and tie strengths in mobile communication networks. Proceedings of the National Academy of Sciences, 104(18), 7332\u20137336.","journal-title":"Proceedings of the National Academy of Sciences"},{"issue":"2","key":"9852_CR95","doi-asserted-by":"publisher","first-page":"333","DOI":"10.4301\/S1807-17752015000200008","volume":"12","author":"FA d M Pereira","year":"2015","unstructured":"Pereira, F. A. d. M., Ramos, A. S. M., Andrade, A. P. V. d., & Oliveira, B. M. K. d. (2015). Use of virtual learning environments: a theoretical model using decomposed expectancy disconfirmation theory. Journal of Information Systems and Technology Management, 12(2), 333\u2013350.","journal-title":"Journal of Information Systems and Technology Management"},{"issue":"5","key":"9852_CR96","doi-asserted-by":"publisher","first-page":"831","DOI":"10.1037\/a0036385","volume":"99","author":"JE Perry-Smith","year":"2014","unstructured":"Perry-Smith, J. E. (2014). Social network ties beyond nonredundancy: an experimental investigation of the effect of knowledge content and tie strength on creativity. Journal of Applied Psychology, 99(5), 831\u2013846.","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"9852_CR97","doi-asserted-by":"publisher","first-page":"412","DOI":"10.1016\/j.tele.2016.06.004","volume":"34","author":"J Phua","year":"2017","unstructured":"Phua, J., Jin, S. V., & Kim, J. J. (2017). Gratifications of using Facebook, Twitter, Instagram, or Snapchat to follow brands: The moderating effect of social comparison, trust, tie strength, and network homophily on brand identification, brand engagement, brand commitment, and membership intention. Telematics and Informatics, 34(1), 412\u2013424.","journal-title":"Telematics and Informatics"},{"issue":"5","key":"9852_CR98","doi-asserted-by":"publisher","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","volume":"88","author":"PM Podsakoff","year":"2003","unstructured":"Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879\u2013902.","journal-title":"Journal of Applied Psychology"},{"issue":"5","key":"9852_CR99","doi-asserted-by":"publisher","first-page":"350","DOI":"10.1177\/0270467610380009","volume":"30","author":"A Quan-Haase","year":"2010","unstructured":"Quan-Haase, A., & Young, A. L. (2010). Uses and gratifications of social media: a comparison of Facebook and instant messaging. Bulletin of Science, Technology & Society, 30(5), 350\u2013361.","journal-title":"Bulletin of Science, Technology & Society"},{"issue":"3","key":"9852_CR100","doi-asserted-by":"publisher","first-page":"547","DOI":"10.1007\/s10796-013-9431-z","volume":"17","author":"NP Rana","year":"2015","unstructured":"Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2015a). A meta-analysis of existing research on citizen adoption of e-government. Information Systems Frontiers, 17(3), 547\u2013563.","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"9852_CR101","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1007\/s10796-014-9504-7","volume":"17","author":"NP Rana","year":"2015","unstructured":"Rana, N. P., Dwivedi, Y. K., Williams, M. D., & Weerakkody, V. (2015b). Investigating success of an e-government initiative: validation of an integrated IS success model. Information Systems Frontiers, 17(1), 127\u2013142.","journal-title":"Information Systems Frontiers"},{"issue":"3","key":"9852_CR102","doi-asserted-by":"publisher","first-page":"549","DOI":"10.1007\/s10796-015-9613-y","volume":"19","author":"NP Rana","year":"2017","unstructured":"Rana, N. P., Dwivedi, Y. K., Lal, B., Williams, M. D., & Clement, M. (2017). Citizens\u2019 adoption of an electronic government system: towards a unified view. Information Systems Frontiers, 19(3), 549\u2013568.","journal-title":"Information Systems Frontiers"},{"issue":"6","key":"9852_CR103","doi-asserted-by":"publisher","first-page":"2757","DOI":"10.1016\/j.chb.2008.04.001","volume":"24","author":"P-LP Rau","year":"2008","unstructured":"Rau, P.-L. P., Gao, Q., & Ding, Y. (2008). Relationship between the level of intimacy and lurking in online social network services. Computers in Human Behavior, 24(6), 2757\u20132770.","journal-title":"Computers in Human Behavior"},{"key":"9852_CR104","doi-asserted-by":"crossref","unstructured":"Risjord, M. (2014). Philosophy of social science: a contemporary introduction. Routledge.","DOI":"10.4324\/9780203802540"},{"issue":"3","key":"9852_CR105","doi-asserted-by":"publisher","first-page":"416","DOI":"10.1108\/09596111011035981","volume":"22","author":"K Ryu","year":"2010","unstructured":"Ryu, K., Han, H., & Jang, S. (2010). Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry. International Journal of Contemporary Hospitality Management, 22(3), 416\u2013432.","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"2","key":"9852_CR106","doi-asserted-by":"crossref","first-page":"219","DOI":"10.2307\/3069452","volume":"44","author":"SE Seibert","year":"2001","unstructured":"Seibert, S. E., Kraimer, M. L., & Liden, R. C. (2001). A social capital theory of career success. Academy of Management Journal, 44(2), 219\u2013237.","journal-title":"Academy of Management Journal"},{"issue":"2","key":"9852_CR107","doi-asserted-by":"publisher","first-page":"315","DOI":"10.1007\/s10796-014-9533-2","volume":"18","author":"MA Shareef","year":"2016","unstructured":"Shareef, M. A., Kumar, V., Dwivedi, Y. K., & Kumar, U. (2016). Service delivery through mobile-government (mGov): driving factors and cultural impacts. Information Systems Frontiers, 18(2), 315\u2013332.","journal-title":"Information Systems Frontiers"},{"key":"9852_CR108","unstructured":"Sharma, S. K. (2017). Integrating cognitive antecedents into TAM to explain mobile banking behavioral intention: a SEM-neural network modeling. Information Systems Frontiers, 1\u201313."},{"issue":"3","key":"9852_CR109","doi-asserted-by":"publisher","first-page":"221","DOI":"10.1177\/0010880404265231","volume":"45","author":"I Skogland","year":"2004","unstructured":"Skogland, I., & Siguaw, J. A. (2004). Are your satisfied customers loyal? Cornell Hotel and Restaurant Administration Quarterly, 45(3), 221\u2013234.","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"key":"9852_CR110","doi-asserted-by":"publisher","first-page":"534","DOI":"10.1016\/j.chb.2016.02.092","volume":"60","author":"MK Sohrabi","year":"2016","unstructured":"Sohrabi, M. K., & Akbari, S. (2016). A comprehensive study on the effects of using data mining techniques to predict tie strength. Computers in Human Behavior, 60, 534\u2013541.","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"9852_CR111","doi-asserted-by":"publisher","first-page":"42","DOI":"10.1108\/10662240910927812","volume":"19","author":"EM Steffes","year":"2009","unstructured":"Steffes, E. M., & Burgee, L. E. (2009). Social ties and online word of mouth. Internet Research, 19(1), 42\u201359.","journal-title":"Internet Research"},{"issue":"4","key":"9852_CR112","doi-asserted-by":"publisher","first-page":"1195","DOI":"10.1287\/isre.1120.0421","volume":"23","author":"Y Sun","year":"2012","unstructured":"Sun, Y., Fang, Y., Lim, K. H., & Straub, D. (2012). User satisfaction with information technology service delivery: a social capital perspective. Information Systems Research, 23(4), 1195\u20131211.","journal-title":"Information Systems Research"},{"key":"9852_CR113","volume-title":"Paper presented at the the 20th Pacific Asia Conference on Information Systems","author":"J Tang","year":"2016","unstructured":"Tang, J., Sun, Y., Yang, S., & Sun, Y. (2016). Revisit the information adoption model by exploring the moderating role of tie strength: a perspective from construal level theory. In Paper presented at the the 20th Pacific Asia Conference on Information Systems. Chiayi: Taiwan."},{"issue":"9","key":"9852_CR114","doi-asserted-by":"publisher","first-page":"1369","DOI":"10.1177\/1461444816638458","volume":"19","author":"SH Taylor","year":"2017","unstructured":"Taylor, S. H., & Ledbetter, A. M. (2017). Extending media multiplexity theory to the extended family: communication satisfaction and tie strength as moderators of violations of media use expectations. New Media & Society, 19(9), 1369\u20131387.","journal-title":"New Media & Society"},{"issue":"9","key":"9852_CR115","doi-asserted-by":"publisher","first-page":"799","DOI":"10.1016\/j.ijhcs.2006.05.001","volume":"64","author":"JY Thong","year":"2006","unstructured":"Thong, J. Y., Hong, S.-J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human-Computer Studies, 64(9), 799\u2013810.","journal-title":"International Journal of Human-Computer Studies"},{"issue":"3","key":"9852_CR116","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1111\/j.1468-2958.2002.tb00811.x","volume":"28","author":"LC Tidwell","year":"2002","unstructured":"Tidwell, L. C., & Walther, J. B. (2002). Computer-mediated communication effects on disclosure, impressions, and interpersonal evaluations: getting to know one another a bit at a time. Human Communication Research, 28(3), 317\u2013348.","journal-title":"Human Communication Research"},{"issue":"9","key":"9852_CR117","doi-asserted-by":"publisher","first-page":"1157","DOI":"10.1177\/0002764215580620","volume":"59","author":"S-F Tseng","year":"2015","unstructured":"Tseng, S.-F., & Hsieh, Y. P. (2015). The implications of networked individualism for social participation: how mobile phone, e-mail, and IM networks afford social participation for rural residents in Taiwan. American Behavioral Scientist, 59(9), 1157\u20131172.","journal-title":"American Behavioral Scientist"},{"issue":"3","key":"9852_CR118","doi-asserted-by":"publisher","first-page":"520","DOI":"10.1108\/IntR-06-2016-0181","volume":"27","author":"F-C Tseng","year":"2017","unstructured":"Tseng, F.-C., Cheng, T., Li, K., & Teng, C.-I. (2017). How does media richness contribute to customer loyalty to mobile instant messaging? Internet Research, 27(3), 520\u2013537.","journal-title":"Internet Research"},{"issue":"4","key":"9852_CR119","doi-asserted-by":"publisher","first-page":"875","DOI":"10.1111\/j.1083-6101.2009.01474.x","volume":"14","author":"S Valenzuela","year":"2009","unstructured":"Valenzuela, S., Park, N., & Kee, K. F. (2009). Is there social capital in a social network site?: Facebook use and college students' life satisfaction, trust, and participation. Journal of Computer-Mediated Communication, 14(4), 875\u2013901.","journal-title":"Journal of Computer-Mediated Communication"},{"key":"9852_CR120","doi-asserted-by":"publisher","DOI":"10.1093\/acprof:oso\/9780199970773.001.0001","volume-title":"The culture of connectivity: a critical history of social media","author":"J Dijck Van","year":"2013","unstructured":"Van Dijck, J. (2013). The culture of connectivity: a critical history of social media. UK: Oxford University Press."},{"issue":"3","key":"9852_CR121","doi-asserted-by":"publisher","first-page":"270","DOI":"10.1057\/palgrave.ejis.3000680","volume":"16","author":"C Slyke Van","year":"2007","unstructured":"Van Slyke, C., Ilie, V., Lou, H., & Stafford, T. (2007). Perceived critical mass and the adoption of a communication technology. European Journal of Information Systems, 16(3), 270\u2013283.","journal-title":"European Journal of Information Systems"},{"issue":"7","key":"9852_CR122","doi-asserted-by":"publisher","first-page":"419","DOI":"10.1016\/j.im.2008.03.005","volume":"45","author":"B Vatanasombut","year":"2008","unstructured":"Vatanasombut, B., Igbaria, M., Stylianou, A. C., & Rodgers, W. (2008). Information systems continuance intention of web-based applications customers: the case of online banking. Information Management, 45(7), 419\u2013428.","journal-title":"Information Management"},{"issue":"2","key":"9852_CR123","doi-asserted-by":"publisher","first-page":"281","DOI":"10.2307\/20721428","volume":"34","author":"V Venkatesh","year":"2010","unstructured":"Venkatesh, V., & Goyal, S. (2010). Expectation disconfirmation and technology adoption: polynomial modeling and response surface analysis. MIS Quarterly, 34(2), 281\u2013303.","journal-title":"MIS Quarterly"},{"issue":"3","key":"9852_CR124","doi-asserted-by":"publisher","first-page":"231","DOI":"10.1037\/1040-3590.16.3.231","volume":"16","author":"DS Vogt","year":"2004","unstructured":"Vogt, D. S., King, D. W., & King, L. A. (2004). Focus groups in psychological assessment: enhancing content validity by consulting members of the target population. Psychological Assessment, 16(3), 231\u2013243.","journal-title":"Psychological Assessment"},{"issue":"1","key":"9852_CR125","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1007\/s11747-015-0455-4","volume":"44","author":"CM Voorhees","year":"2016","unstructured":"Voorhees, C. M., Brady, M. K., Calantone, R., & Ramirez, E. (2016). Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies. Journal of the Academy of Marketing Science, 44(1), 119\u2013134.","journal-title":"Journal of the Academy of Marketing Science"},{"key":"9852_CR126","volume-title":"Space collapse: reinforcing, reconfiguring and enhancing Chinese social practices through WeChat. Paper presented at the the Proceedings of the Tenth International AAAI Conference on Web and Social Media","author":"Y Wang","year":"2016","unstructured":"Wang, Y., Li, Y., Semaan, B., & Tang, J. (2016). Space collapse: reinforcing, reconfiguring and enhancing Chinese social practices through WeChat. Paper presented at the the Proceedings of the Tenth International AAAI Conference on Web and Social Media. Germany: Cologne."},{"key":"9852_CR127","unstructured":"WeAreSocial. (2015). Digital, social & mobile in 2015. Retrieved from http:\/\/www.199it.com\/archives\/326417.html"},{"issue":"2","key":"9852_CR128","doi-asserted-by":"publisher","first-page":"150","DOI":"10.1111\/j.1552-3934.2011.02101.x","volume":"40","author":"AL Williams","year":"2011","unstructured":"Williams, A. L., & Merten, M. J. (2011). iFamily: internet and social media technology in the family context. Family and Consumer Sciences Research Journal, 40(2), 150\u2013170.","journal-title":"Family and Consumer Sciences Research Journal"},{"issue":"8","key":"9852_CR129","doi-asserted-by":"publisher","first-page":"800","DOI":"10.1016\/j.jbusres.2010.10.007","volume":"64","author":"DM Woisetschl\u00e4ger","year":"2011","unstructured":"Woisetschl\u00e4ger, D. M., Lentz, P., & Evanschitzky, H. (2011). How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings. Journal of Business Research, 64(8), 800\u2013808.","journal-title":"Journal of Business Research"},{"issue":"2","key":"9852_CR130","doi-asserted-by":"publisher","first-page":"153","DOI":"10.1177\/0266666916646814","volume":"33","author":"T Wu","year":"2017","unstructured":"Wu, T., Lu, Y., Gong, X., & Gupta, S. (2017). A study of active usage of mobile instant messaging application: an attachment theory perspective. Information Development, 33(2), 153\u2013168.","journal-title":"Information Development"},{"issue":"5","key":"9852_CR131","doi-asserted-by":"publisher","first-page":"508","DOI":"10.1177\/0193945903252998","volume":"25","author":"CA Wynd","year":"2003","unstructured":"Wynd, C. A., Schmidt, B., & Schaefer, M. A. (2003). Two quantitative approaches for estimating content validity. Western Journal of Nursing Research, 25(5), 508\u2013518.","journal-title":"Western Journal of Nursing Research"},{"issue":"6","key":"9852_CR132","doi-asserted-by":"crossref","first-page":"1641","DOI":"10.2307\/257072","volume":"39","author":"KK Xin","year":"1996","unstructured":"Xin, K. K., & Pearce, J. L. (1996). Guanxi: connections as substitutes for formal institutional support. Academy of Management Journal, 39(6), 1641\u20131658.","journal-title":"Academy of Management Journal"},{"issue":"3","key":"9852_CR133","doi-asserted-by":"publisher","first-page":"311","DOI":"10.1007\/s10796-008-9139-7","volume":"12","author":"X Xu","year":"2010","unstructured":"Xu, X., Ma, W. W. K., & See-Too, E. W. K. (2010). Will mobile video become the killer application for 3G mobile Internet? a model of media convergence acceptance. Information Systems Frontiers, 12(3), 311\u2013322.","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"9852_CR134","doi-asserted-by":"publisher","first-page":"102","DOI":"10.1080\/07421222.2017.1297172","volume":"34","author":"X Xu","year":"2017","unstructured":"Xu, X., Thong, J. Y., & Tam, K. Y. (2017). Winning back technology disadopters: testing a technology readoption model in the context of mobile internet services. Journal of Management Information Systems, 34(1), 102\u2013140.","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"9852_CR135","first-page":"68","volume":"4","author":"Y Yi","year":"1990","unstructured":"Yi, Y. (1990). A critical review of consumer satisfaction. Review of. Marketing, 4(1), 68\u2013123.","journal-title":"Marketing"},{"issue":"4","key":"9852_CR136","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1023\/B:ISFI.0000046376.10364.16","volume":"6","author":"S Yoon","year":"2004","unstructured":"Yoon, S., & Suh, H. (2004). Ensuring IT consulting SERVQUAL and user satisfaction: a modified measurement tool. Information Systems Frontiers, 6(4), 341\u2013351.","journal-title":"Information Systems Frontiers"},{"key":"9852_CR137","doi-asserted-by":"publisher","first-page":"284","DOI":"10.1016\/j.chb.2016.11.069","volume":"69","author":"C-B Zhang","year":"2017","unstructured":"Zhang, C.-B., Li, Y.-N., Wu, B., & Li, D.-J. (2017). How WeChat can retain users: roles of network externalities, social interaction ties, and perceived values in building continuance intention. Computers in Human Behavior, 69, 284\u2013293.","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"9852_CR138","doi-asserted-by":"publisher","first-page":"825","DOI":"10.1016\/j.dss.2012.05.019","volume":"53","author":"L Zhao","year":"2012","unstructured":"Zhao, L., & Lu, Y. (2012). Enhancing perceived interactivity through network externalities: an empirical study on micro-blogging service satisfaction and continuance intention. Decision Support Systems, 53(4), 825\u2013834.","journal-title":"Decision Support Systems"},{"issue":"6","key":"9852_CR139","doi-asserted-by":"publisher","first-page":"1261","DOI":"10.1007\/s10796-017-9766-y","volume":"19","author":"C Zheng","year":"2017","unstructured":"Zheng, C., Yu, X., & Jin, Q. (2017). How user relationships affect user perceived value propositions of enterprises on social commerce platforms. Information Systems Frontiers, 19(6), 1261\u20131271.","journal-title":"Information Systems Frontiers"},{"issue":"2","key":"9852_CR140","doi-asserted-by":"publisher","first-page":"883","DOI":"10.1016\/j.chb.2010.11.013","volume":"27","author":"T Zhou","year":"2011","unstructured":"Zhou, T., & Lu, Y. (2011). Examining mobile instant messaging user loyalty from the perspectives of network externalities and flow experience. Computers in Human Behavior, 27(2), 883\u2013889.","journal-title":"Computers in Human Behavior"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-018-9852-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10796-018-9852-9\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-018-9852-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,9,2]],"date-time":"2023-09-02T07:10:33Z","timestamp":1693638633000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10796-018-9852-9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,4,23]]},"references-count":140,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2020,2]]}},"alternative-id":["9852"],"URL":"https:\/\/doi.org\/10.1007\/s10796-018-9852-9","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,4,23]]},"assertion":[{"value":"23 April 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}