{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,28]],"date-time":"2026-06-28T05:45:43Z","timestamp":1782625543418,"version":"3.54.5"},"reference-count":65,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2020,6,1]],"date-time":"2020-06-01T00:00:00Z","timestamp":1590969600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2020,6,7]],"date-time":"2020-06-07T00:00:00Z","timestamp":1591488000000},"content-version":"vor","delay-in-days":6,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2020,6]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>As smartphones have become ubiquitous across urban India, voice user interfaces (VUIs) are increasingly becoming part of diverse groups of users\u2019 daily experiences. These technologies are now generally accessible as a result of improvements in mobile Internet access, [-8.5pc]Biography is Required. Please provide. introduction of low-cost smartphones and the ongoing process of their localisation into Indian languages. However, when people engage with technologies in their everyday lives, they not only enact the material attributes of the artifact but also draw on their skills, social positions, prior experience and societal norms and expectations to make use of the artifact. Drawing on Orlikowski\u2019s analytical framework of \u201ctechnologies-in-practice\u201d we engage in an interview-based exploratory study among diverse groups of users in urban India to understand use of VUIs as situated practice. We identify three technologies-in-practice emerging through enactment of VUIs on users\u2019 smartphones: looking up, learning and leisure. We argue that \u2013 instead of asking why and how users appropriate VUIs \u2013 identifying different kinds of enactments of VUIs present researchers and practitioners with a more nuanced understanding of existing and potential use of VUIs across varied contexts.<\/jats:p>","DOI":"10.1007\/s10796-020-10015-6","type":"journal-article","created":{"date-parts":[[2020,6,7]],"date-time":"2020-06-07T05:02:18Z","timestamp":1591506138000},"page":"585-605","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":34,"title":["Understanding Technology as Situated Practice: Everyday use of Voice User Interfaces Among Diverse Groups of Users in Urban India"],"prefix":"10.1007","volume":"22","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0336-8009","authenticated-orcid":false,"given":"Linus","family":"Kendall","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Bidisha","family":"Chaudhuri","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Apoorva","family":"Bhalla","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2020,6,7]]},"reference":[{"key":"10015_CR1","unstructured":"Amazon Inc. (2015). Introduction of Amazon echo. https:\/\/www.youtube.com\/watch?v=6V5I8HHFTNQ."},{"issue":"2","key":"10015_CR2","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1080\/01587919.2010.502555","volume":"31","author":"K Balasubramanian","year":"2010","unstructured":"Balasubramanian, K., Thamizoli, P., Umar, A., & Kanwar, A. (2010). Using mobile phones to promote lifelong learning among rural women in Southern India. Distance Education, 31(2), 193\u2013209.","journal-title":"Distance Education"},{"key":"10015_CR3","doi-asserted-by":"publisher","unstructured":"Bardzell, S. (2010). Feminist HCI : Taking stock and outlining an agenda for design. Proceedings of the 28th International Conference on Human Factors in Computing Systems, pp 1301\u20131310. https:\/\/doi.org\/10.1145\/1753326.1753521.","DOI":"10.1145\/1753326.1753521"},{"key":"10015_CR4","doi-asserted-by":"crossref","unstructured":"Bardzell, S., & Bardzell, J. (2011). Towards a feminist HCI methodology: Social science, feminism, and HCI. SIGCHI Conference on Human Factors in Computing Systems (CHI\u201911), pp 675\u2013684. https:\/\/doi.org\/dc47ft.","DOI":"10.1145\/1978942.1979041"},{"key":"10015_CR5","unstructured":"Berg, A.J. (1999). A gendered socio-technical construction: the smart house, in \u201cThe Social Shaping of Technology\u201d"},{"issue":"3","key":"10015_CR6","doi-asserted-by":"crossref","first-page":"332","DOI":"10.1177\/016224399502000304","volume":"20","author":"AJ Berg","year":"1995","unstructured":"Berg, A.J., & Lie, M. (1995). Feminism and constructivism: Do artifacts have gender? Science, Technology, &, Human Values, 20(3), 332\u2013351.","journal-title":"Science, Technology, &, Human Values"},{"issue":"2","key":"10015_CR7","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1177\/097185240701100201","volume":"11","author":"ML Best","year":"2007","unstructured":"Best, M.L., & Maier, S. (2007). Gender, culture and ICT use in rural South India. Gender, Technology and Development, 11(2), 137\u2013155.","journal-title":"Gender, Technology and Development"},{"key":"10015_CR8","doi-asserted-by":"publisher","unstructured":"Biele, C., Jaskulska, A., Kopec, W., Kowalski, J., Skorupska, K., & Zdrodowska, A. (2019). How might voice assistants raise our children?. In Advances in intelligent systems and computing. https:\/\/doi.org\/10.1007\/978-3-030-11051-2_25. http:\/\/link.springer.com\/10.1007\/978-3-030-110, (Vol. 903 pp. 162\u2013167). Cham: Springer.","DOI":"10.1007\/978-3-030-11051-2_25"},{"issue":"4","key":"10015_CR9","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1007\/s10796-008-9098-z","volume":"10","author":"SA Brown","year":"2008","unstructured":"Brown, S.A. (2008). Household technology adoption, use, and impacts: Past, present, and future. Information Systems Frontiers, 10(4), 397.","journal-title":"Information Systems Frontiers"},{"key":"10015_CR10","volume-title":"Brothers","author":"C Cockburn","year":"1983","unstructured":"Cockburn, C. (1983). Brothers. Boulder: Westview Press Inc."},{"key":"10015_CR11","unstructured":"Cohen, M.H., Cohen, M.H., Giangola, J.P., & Balogh, J. (2004). Voice user interface design. Addison-Wesley Professional, google-Books-ID: PI_n2EcJfT0C."},{"key":"10015_CR12","doi-asserted-by":"crossref","unstructured":"Cowan, B.R., Pantidi, N., Coyle, D., Morrissey, K., Clarke, P., Al-Shehri, S., Earley, D., & Bandeira, N. (2017). What can i help you with?:nfrequent users\u2019 experiences of intelligent personal assistants. In: Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services. ACM, p 43.","DOI":"10.1145\/3098279.3098539"},{"key":"10015_CR13","unstructured":"Cowan, R.S. (1983). More work for mother. Basic Books."},{"key":"10015_CR14","doi-asserted-by":"publisher","unstructured":"Dale, R. (2016). The return of the chatbots, (Vol. 22. https:\/\/doi.org\/10.1017\/s1351324916000243, arXiv:0910.0834.","DOI":"10.1017\/s1351324916000243"},{"key":"10015_CR15","doi-asserted-by":"publisher","unstructured":"Druga, S., Williams, R., Breazeal, C., & Resnick, M. (2017). \u201dhey google is it ok if i eat you?\u201d. In Proceedings of the 2017 Conference on Interaction Design and Children. https:\/\/doi.org\/10.1145\/3078072.3084330(pp. 595\u2013600).","DOI":"10.1145\/3078072.3084330"},{"issue":"4","key":"10015_CR16","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1080\/10447318.2014.986642","volume":"31","author":"A Easwara Moorthy","year":"2015","unstructured":"Easwara Moorthy, A., & Vu, K.P.L. (2015). Privacy concerns for use of voice activated personal assistant in the public space. International Journal of Human-Computer Interaction, 31(4), 307\u2013335.","journal-title":"International Journal of Human-Computer Interaction"},{"key":"10015_CR17","unstructured":"van Esch, D. (2017). Type less, talk more. https:\/\/www.blog.google\/products\/search\/type-less-talk-more\/."},{"key":"10015_CR18","unstructured":"E.T. T. (2017). India to have 530mn smartphone users in 2018: Study. https:\/\/telecom.economictimes.indiatimes.com\/news\/india-to-have-530mn-smartphone-users-in-2018-study\/61097817."},{"issue":"1","key":"10015_CR19","doi-asserted-by":"crossref","first-page":"1","DOI":"10.11648\/j.ajtas.20160501.11","volume":"5","author":"I Etikan","year":"2016","unstructured":"Etikan, I., Musa, S.A., & Alkassim, R.S. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics, 5(1), 1\u20134.","journal-title":"American journal of theoretical and applied statistics"},{"key":"10015_CR20","doi-asserted-by":"crossref","unstructured":"Faulkner, W. (2001). The technology question in feminism: a view from feminist technology studies. In Women\u2019s studies international forum, Elsevier, (Vol. 24 pp. 79\u201395).","DOI":"10.1016\/S0277-5395(00)00166-7"},{"issue":"8","key":"10015_CR21","doi-asserted-by":"crossref","first-page":"1348","DOI":"10.1177\/1461444812472322","volume":"15","author":"C Gerlitz","year":"2013","unstructured":"Gerlitz, C., & Helmond, A. (2013). The like economy: Social buttons and the data-intensive web. New Media & Society, 15(8), 1348\u20131365.","journal-title":"New Media & Society"},{"issue":"3","key":"10015_CR22","doi-asserted-by":"crossref","first-page":"347","DOI":"10.1177\/1461444809342738","volume":"12","author":"T Gillespie","year":"2010","unstructured":"Gillespie, T. (2010). The politics of \u2019platforms\u2019 New Media & Society, 12(3), 347\u2013364.","journal-title":"New Media & Society"},{"issue":"4","key":"10015_CR23","doi-asserted-by":"crossref","first-page":"473","DOI":"10.1080\/17524032.2014.993416","volume":"10","author":"J Haider","year":"2016","unstructured":"Haider, J. (2016). The shaping of environmental information in social media: Affordances and technologies of self-control. Environmental Communication, 10(4), 473\u2013491.","journal-title":"Environmental Communication"},{"issue":"2","key":"10015_CR24","doi-asserted-by":"crossref","first-page":"205630511560308","DOI":"10.1177\/2056305115603080","volume":"1","author":"A Helmond","year":"2015","unstructured":"Helmond, A. (2015). The platformization of the web: Making web data platform ready. Social Media+ Society, 1(2), 2056305115603080.","journal-title":"Social Media+ Society"},{"key":"10015_CR25","doi-asserted-by":"crossref","unstructured":"Hsieh, Y.P. (2012). Online social networking skills: The social affordances approach to digital inequality. First Monday 17 (4).","DOI":"10.5210\/fm.v17i4.3893"},{"issue":"2\u20133","key":"10015_CR26","doi-asserted-by":"crossref","first-page":"231","DOI":"10.1080\/02691720500145449","volume":"19","author":"L Humphreys","year":"2005","unstructured":"Humphreys, L. (2005). Reframing social groups, closure, and stabilization in the social construction of technology. Social Epistemology, 19(2\u20133), 231\u2013253.","journal-title":"Social Epistemology"},{"issue":"1","key":"10015_CR27","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1007\/s00779-016-0982-0","volume":"21","author":"M Jones","year":"2017","unstructured":"Jones, M., Robinson, S., Pearson, J., Joshi, M., Raju, D., Mbogo, C.C., Wangari, S., Joshi, A., Cutrell, E., & Harper, R. (2017). Beyond \u201dyesterday\u2019s tomorrow\u201d: future-focused mobile interaction design by and for emergent users. Personal and Ubiquitous Computing, 21(1), 157\u2013171. https:\/\/doi.org\/10.1007\/s00779-016-0982-0. http:\/\/link.springer.com\/10.1007\/s00779-016-0982-0.","journal-title":"Personal and Ubiquitous Computing"},{"key":"10015_CR28","doi-asserted-by":"publisher","unstructured":"Karusala, N., Vishwanath, A., Vashistha, A., Kumar, S., & Kumar, N. (2018). Only if you use English you will get to more things: Using Smartphones to Navigate Multilingualism. Proc of CHI pp 1\u201314, https:\/\/doi.org\/10.1145\/3173574.3174147. http:\/\/dl.acm.org\/citation.cfm?doid=3173574.3174147.","DOI":"10.1145\/3173574.3174147"},{"key":"10015_CR29","first-page":"2009","volume":"23","author":"SH Khandkar","year":"2009","unstructured":"Khandkar, S.H. (2009). Open coding. University of Calgary, 23, 2009.","journal-title":"University of Calgary"},{"issue":"3","key":"10015_CR30","doi-asserted-by":"crossref","first-page":"214","DOI":"10.5014\/ajot.45.3.214","volume":"45","author":"L Krefting","year":"1991","unstructured":"Krefting, L. (1991). Rigor in qualitative research: The assessment of trustworthiness. American journal of occupational therapy, 45(3), 214\u2013222. interactions","journal-title":"American journal of occupational therapy"},{"issue":"4","key":"10015_CR31","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1145\/3098571","volume":"24","author":"N Kumar","year":"2017","unstructured":"Kumar, N., Karusala, N., Seth, A., & Patra, B. (2017). Usability, tested? interactions, 24(4), 74\u201377. https:\/\/doi.org\/10.1145\/3098571. http:\/\/dl.acm.org\/citation.cfm?doid=3115390.3098571.","journal-title":"interactions"},{"issue":"CSCW","key":"10015_CR32","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3274371","volume":"2","author":"J Lau","year":"2018","unstructured":"Lau, J., Zimmerman, B., & Schaub, F. (2018). Alexa, Are You Listening? Proceedings of the ACM on Human-Computer Interaction, 2(CSCW), 1\u201331. https:\/\/doi.org\/10.1145\/3274371.","journal-title":"Proceedings of the ACM on Human-Computer Interaction"},{"key":"10015_CR33","doi-asserted-by":"crossref","unstructured":"Lee, K., Lee, K.Y., & Sheehan, L. (2019). Hey alexa! a magic spell of social glue?: Sharing a smart voice assistant speaker and its impact on users\u2019 perception of group harmony. Information Systems Frontiers, 1\u201321.","DOI":"10.1007\/s10796-019-09975-1"},{"key":"10015_CR34","doi-asserted-by":"crossref","unstructured":"Lovato, S., & Piper, A.M. (2015). Siri, is this you?: Understanding young children\u2019s interactions with voice input systems. In Proceedings of the 14th International Conference on Interaction Design and Children (pp. 335\u2013338): ACM.","DOI":"10.1145\/2771839.2771910"},{"key":"10015_CR35","doi-asserted-by":"crossref","unstructured":"Luger, E., & Sellen, A. (2016). Like having a really bad PA: The gulf between user expectation and experience of conversational agents. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (pp. 5286\u20135297): ACM.","DOI":"10.1145\/2858036.2858288"},{"issue":"1","key":"10015_CR36","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1177\/0971852414561615","volume":"19","author":"R Masika","year":"2015","unstructured":"Masika, R., & Bailur, S. (2015). Negotiating women\u2019s agency through ICTs: A comparative study of Uganda and India. Gender, Technology and Development, 19(1), 43\u201369.","journal-title":"Gender, Technology and Development"},{"key":"10015_CR37","unstructured":"Mason, M. (2010). Sample size and saturation in phd studies using qualitative interviews. In: Forum qualitative Sozialforschung\/Forum: qualitative social research, vol 11."},{"key":"10015_CR38","doi-asserted-by":"publisher","unstructured":"McGregor, M., & Tang, J.C. (2017). More to meetings: challenges in using speech-based technology to support meetings. In Proceedings of the 2017 ACM conference on computer supported cooperative work and social computing. https:\/\/doi.org\/10.1145\/2998181.2998335 (pp. 2208\u20132220).","DOI":"10.1145\/2998181.2998335"},{"issue":"1","key":"10015_CR39","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/1959022.1959024","volume":"18","author":"I Medhi","year":"2011","unstructured":"Medhi, I., Patnaik, S., Brunskill, E., Gautama, S.N., Thies, W., & Toyama, K. (2011). Designing mobile interfaces for novice and low-literacy users. ACM Transactions on Computer-Human Interaction, 18(1), 1\u201328. https:\/\/doi.org\/10.1145\/1959022.1959024. http:\/\/portal.acm.org\/citation.cfm?doid=1959022.1959024.","journal-title":"ACM Transactions on Computer-Human Interaction"},{"key":"10015_CR40","unstructured":"Microsoft Research India. (2018). Project M\u00e9lange: Understanding MixEd LANguaGE and Code-mixing. https:\/\/www.microsoft.com\/en-us\/research\/project\/melange\/."},{"key":"10015_CR41","first-page":"181","volume":"13","author":"H Nguyen","year":"2017","unstructured":"Nguyen, H., Chib, A., & Mahalingam, R. (2017). Mobile phones and gender empowerment: Negotiating the essentialist-aspirational dialectic. Information Technologies & International Development, 13, 181\u2013185.","journal-title":"Information Technologies & International Development"},{"issue":"3","key":"10015_CR42","first-page":"pp","volume":"10","author":"E Oreglia","year":"2014","unstructured":"Oreglia, E. (2014). ICT and (personal) development in rural China. Information Technologies & International Development, 10(3), pp\u201319.","journal-title":"Information Technologies & International Development"},{"key":"10015_CR43","unstructured":"Orlikowski, W.J. (1999). Technologies-in-practice: an enacted lens for studying technology in organizations."},{"issue":"4","key":"10015_CR44","doi-asserted-by":"publisher","first-page":"404","DOI":"10.1287\/orsc.11.4.404.14600","volume":"11","author":"WJ Orlikowski","year":"2000","unstructured":"Orlikowski, W.J. (2000). Using technology and constituting structures: a practice lens for studying technology in organizations. Organization Science, 11(4), 404\u2013428. https:\/\/doi.org\/10.1287\/orsc.11.4.404.14600.","journal-title":"Organization Science"},{"key":"10015_CR45","doi-asserted-by":"publisher","unstructured":"Patel, N., & Agarwal, S. (2008). Experiences designing a voice interface for rural India. In Spoken Language Technology Workshop. https:\/\/doi.org\/10.1109\/SLT.2008.4777830, http:\/\/ieeexplore.ieee.org\/xpls\/abs_all.jsp?arnumber=4777830 (pp. 21\u201324).","DOI":"10.1109\/SLT.2008.4777830"},{"key":"10015_CR46","doi-asserted-by":"crossref","first-page":"614","DOI":"10.1016\/j.chb.2013.07.045","volume":"30","author":"D Persico","year":"2014","unstructured":"Persico, D., Manca, S., & Pozzi, F. (2014). Adapting the technology acceptance model to evaluate the innovative potential of e-learning systems. Computers in Human Behavior, 30, 614\u2013 622.","journal-title":"Computers in Human Behavior"},{"key":"10015_CR47","doi-asserted-by":"publisher","unstructured":"Porcheron, M., Fischer, J.E., Reeves, S., & Sharples, S. (2018a). Voice interfaces in everyday life. In Proceedings of the 2018 CHI conference on human factors in computing systems - CHI \u201918. https:\/\/doi.org\/10.1145\/3173574.3174214 (pp. 1\u201312). New York: ACM Press.","DOI":"10.1145\/3173574.3174214"},{"key":"10015_CR48","doi-asserted-by":"publisher","unstructured":"Porcheron, M., Fischer, J.E., & Sharples, S. (2018b). Do animals have accents?: Talking with agents in multi-party conversation. https:\/\/doi.org\/10.1145\/2998181.2998298.","DOI":"10.1145\/2998181.2998298"},{"key":"10015_CR49","unstructured":"Pozzi, G., Pigni, F., & Vitari, C. (2013). Affordance Theory in the IS discipline: A review and synthesis of the literature. In: AMCIS, 2014. Proceedings."},{"key":"10015_CR50","unstructured":"Price, J. (2010). Coding: Open coding. Encyclopedia of case study research, pp 155\u2013157."},{"key":"10015_CR51","unstructured":"PTI. (2018). Mobile internet users in India seen at 478 million by June. https:\/\/www.thehindubusinessline.com\/info-tech\/mobile-internet-users-in-india-seen-at-478-million-by-june\/article23383790.ece."},{"issue":"5","key":"10015_CR52","doi-asserted-by":"publisher","first-page":"599","DOI":"10.1007\/s10796-008-9137-9","volume":"11","author":"HJ Richardson","year":"2009","unstructured":"Richardson, H.J. (2009). A \u2019smart house\u2019 is not a home: The domestication of ICTs. Information Systems Frontiers, 11(5), 599\u2013608. https:\/\/doi.org\/10.1007\/s10796-008-9137-9, https:\/\/link-springer-com.lcproxy.shu.ac.uk\/content\/pdf\/10.1007%2Fs10796-008-9137-9.pdf.","journal-title":"Information Systems Frontiers"},{"key":"10015_CR53","doi-asserted-by":"publisher","unstructured":"Robinson, S., Pearson, J., Ahire, S., Ahirwar, R., Bhikne, B., Maravi, N., & Jones, M. (2018). Revisiting \u201dHole in the Wall\u201d computing: Private smart speakers and public slum settings. In Proceedings of the 2018 CHI conference on human factors in computing systems - CHI \u201918. https:\/\/doi.org\/10.1145\/3173574.3174072. http:\/\/dl.acm.org\/citation.cfm?doid=3173574.3174072 (pp. 1\u201311). New York: ACM Press.","DOI":"10.1145\/3173574.3174072"},{"key":"10015_CR54","doi-asserted-by":"publisher","unstructured":"Sambasivan, N., Weber, J., & Cutrell, E. (2011). Designing a phone broadcasting system for urban sex workers in India. In Proceedings of the 2011 annual conference on human factors in computing systems - CHI \u201911. https:\/\/doi.org\/10.1145\/1978942.1978980. http:\/\/dl.acm.org\/citation.cfm?doid=1978942.1978980 (p. 267). New York: ACM Press.","DOI":"10.1145\/1978942.1978980"},{"key":"10015_CR55","doi-asserted-by":"publisher","unstructured":"Schlesinger, A., Edwards, W.K., & Grinter, R.E. (2017). Intersectional HCI. In Proceedings of the 2017 CHI conference on human factors in computing systems - CHI \u201917. https:\/\/doi.org\/10.1145\/3025453.3025766. http:\/\/dl.acm.org\/citation.cfm?doid=3025453.3025766 (pp. 5412\u20135427). New York: ACM Press.","DOI":"10.1145\/3025453.3025766"},{"issue":"2","key":"10015_CR56","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1080\/19313150701489655","volume":"1","author":"J Spring","year":"2007","unstructured":"Spring, J. (2007). The triumph of the industrial-consumer paradigm and english as the global language. International Multilingual Research Journal, 1(2), 61\u201378. https:\/\/doi.org\/10.1080\/19313150701489655. http:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/19313150701489655.","journal-title":"International Multilingual Research Journal"},{"issue":"1","key":"10015_CR57","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1080\/23808985.2013.11679130","volume":"36","author":"JW Treem","year":"2013","unstructured":"Treem, J.W., & Leonardi, P.M. (2013). Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association. Annals of the International Communication Association, 36(1), 143\u2013189.","journal-title":"Annals of the International Communication Association"},{"key":"10015_CR58","unstructured":"Turovsky, B. (2017). Bringing down the language barriers - making the internet more inclusive. https:\/\/india.googleblog.com\/2017\/04\/bringing-down-language-barriers-making.html."},{"issue":"4","key":"10015_CR59","doi-asserted-by":"crossref","first-page":"391","DOI":"10.1007\/s10796-008-9097-0","volume":"10","author":"A Venkatesh","year":"2008","unstructured":"Venkatesh, A. (2008). Digital home technologies and transformation of households. Information Systems Frontiers, 10(4), 391\u2013395.","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"10015_CR60","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1016\/S0360-1315(04)00072-7","volume":"45","author":"M Volman","year":"2005","unstructured":"Volman, M., Van Eck, E., Heemskerk, I., & Kuiper, E. (2005). New technologies, new differences. Gender and ethnic differences in pupils\u2019 use of ICT in primary and secondary education. Computers & Education, 45(1), 35\u201355.","journal-title":"Computers & Education"},{"key":"10015_CR61","unstructured":"Wicks, D. (2010). Coding: axial coding. Encyclopedia of case study research, 154\u2013156."},{"key":"10015_CR62","doi-asserted-by":"publisher","unstructured":"Zamora, J. (2017). Rise of the Chatbots. In Proceedings of the 22nd international conference on intelligent user interfaces companion - IUI \u201917 Companion. https:\/\/doi.org\/10.1145\/3030024.3040201. http:\/\/dl.acm.org\/citation.cfm?doid=3030024.3040201 (pp. 109\u2013112). New York: ACM Press.","DOI":"10.1145\/3030024.3040201"},{"issue":"3","key":"10015_CR63","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1111\/isj.12096","volume":"26","author":"Y Zheng","year":"2016","unstructured":"Zheng, Y., & Yu, A. (2016). Affordances of social media in collective action: The case of Free Lunch for Children in China. Information Systems Journal, 26(3), 289\u2013313.","journal-title":"Information Systems Journal"},{"key":"10015_CR64","volume-title":"In the age ofthe smart machine","author":"S Zuboff","year":"1988","unstructured":"Zuboff, S. (1988). In the age ofthe smart machine. New York: Basic Book."},{"issue":"1","key":"10015_CR65","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1109\/89.817460","volume":"8","author":"V Zue","year":"2000","unstructured":"Zue, V., Seneff, S., Glass, J.R., Polifroni, J., Pao, C., Hazen, T.J., & Hetherington, L. (2000). JUPLTER: A telephone-based conversational interface for weather information. IEEE Transactions on speech and audio processing, 8(1), 85\u201396.","journal-title":"IEEE Transactions on speech and audio processing"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-020-10015-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10796-020-10015-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-020-10015-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,6,6]],"date-time":"2021-06-06T23:37:40Z","timestamp":1623022660000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10796-020-10015-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,6]]},"references-count":65,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2020,6]]}},"alternative-id":["10015"],"URL":"https:\/\/doi.org\/10.1007\/s10796-020-10015-6","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,6]]},"assertion":[{"value":"7 June 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}