{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,3]],"date-time":"2026-06-03T07:55:45Z","timestamp":1780473345396,"version":"3.54.1"},"reference-count":114,"publisher":"Springer Science and Business Media LLC","issue":"5","license":[{"start":{"date-parts":[[2021,7,27]],"date-time":"2021-07-27T00:00:00Z","timestamp":1627344000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2021,7,27]],"date-time":"2021-07-27T00:00:00Z","timestamp":1627344000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2022,10]]},"DOI":"10.1007\/s10796-021-10166-0","type":"journal-article","created":{"date-parts":[[2021,7,27]],"date-time":"2021-07-27T17:02:31Z","timestamp":1627405351000},"page":"1585-1599","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Examining Client-Vendor Relationship in the Outsourcing of a Work Environment Virtualisation: An Activity Theory Perspective"],"prefix":"10.1007","volume":"24","author":[{"given":"John","family":"Effah","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7742-7473","authenticated-orcid":false,"given":"Ibrahim Osman","family":"Adam","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2021,7,27]]},"reference":[{"key":"10166_CR1","unstructured":"Adam, I. O. (2017). Work environment virtualization in a developing country higher education context: Activity and agency theory perspective. PhD Thesis,\u00a0 University of Ghana"},{"key":"10166_CR2","unstructured":"Alborz, S., Seddon, P., & Scheepers, R. (2003).\u00a0 A model for studying IT outsourcing relationships. In: Proceedings of the 7th Pacific Asia Conference on Information Systems, Adelaide, South Australia (pp. 1297\u20131313)"},{"key":"10166_CR3","doi-asserted-by":"publisher","first-page":"402","DOI":"10.1016\/j.jss.2016.03.069","volume":"117","author":"S Ali","year":"2016","unstructured":"Ali, S., & Khan, S. U. (2016). Software outsourcing partnership model: An evaluation framework for vendor organizations. Journal of Systems and Software, 117, 402\u2013425.","journal-title":"Journal of Systems and Software"},{"key":"10166_CR4","doi-asserted-by":"publisher","first-page":"23589","DOI":"10.1109\/ACCESS.2017.2764946","volume":"5","author":"S Ali","year":"2017","unstructured":"Ali, S., Hongqi, L., Khan, S. U., Zhongguo, Y., & Liping, Z. (2017). Success factors for software outsourcing partnership management: An exploratory study using systematic literature review. IEEE Access, 5, 23589\u201323612.","journal-title":"IEEE Access"},{"key":"10166_CR5","doi-asserted-by":"crossref","unstructured":"Ali, S., Hongqi, L., & Abrar, M. F. (2018). Systematic literature review of critical barriers to software outsourcing partnership. In: Proceedings of the 5th international multi\u2010topic ICT conference (IMTIC), Pakistan: Jamshoro","DOI":"10.1109\/IMTIC.2018.8467254"},{"key":"10166_CR6","doi-asserted-by":"publisher","first-page":"535","DOI":"10.2307\/249554","volume":"22","author":"S Ang","year":"1998","unstructured":"Ang, S., & Straub, D. W. (1998). Production and transaction economies and IS outsourcing: A study of the US banking industry. MIS Quarterly, 22, 535\u2013552.","journal-title":"MIS Quarterly"},{"issue":"1","key":"10166_CR7","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1177\/014920639101700108","volume":"17","author":"J Barney","year":"1991","unstructured":"Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99\u2013120.","journal-title":"Journal of Management"},{"issue":"2","key":"10166_CR8","doi-asserted-by":"publisher","first-page":"168","DOI":"10.1057\/ejis.2010.8","volume":"19","author":"SS Bharadwaj","year":"2010","unstructured":"Bharadwaj, S. S., Saxena, K. B. C., & Halemane, M. D. (2010). Building a successful relationship in business process outsourcing: An exploratory study. European Journal of Information Systems, 19(2), 168\u2013180.","journal-title":"European Journal of Information Systems"},{"key":"10166_CR9","doi-asserted-by":"crossref","unstructured":"Blumenberg, S., Beimborn, D., & Koenig, W. (2008). Determinants of IT outsourcing relationships: A conceptual model. In: Proceedings of the 41th Hawaii international conference on system sciences, Waikoloa","DOI":"10.1109\/HICSS.2008.119"},{"key":"10166_CR10","unstructured":"Bosire, J. K. (2015). A client-vendor relationship perspective of cultural differences on cross-border information technology outsourcing. PhD Thesis, Walden University"},{"issue":"1","key":"10166_CR11","doi-asserted-by":"publisher","first-page":"9","DOI":"10.17705\/1jais.00009","volume":"1","author":"N Bryson","year":"2000","unstructured":"Bryson, N. (2000). Structuring IS outsourcing contracts for mutual gain: An approach to analyzing performance incentive schemes. Journal of the Association for Information Systems, 1(1), 9.","journal-title":"Journal of the Association for Information Systems"},{"issue":"1","key":"10166_CR12","doi-asserted-by":"publisher","first-page":"e12198","DOI":"10.1111\/exsy.12198","volume":"35","author":"VDH de Carvalho","year":"2018","unstructured":"de Carvalho, V. D. H., Poleto, T., & Seixas, A. P. C. (2018). Information technology outsourcing relationship integration: A critical success factors study based on ranking problems (P. \u03b3) and correlation analysis. Expert Systems, 35(1), e12198.","journal-title":"Expert Systems"},{"issue":"2","key":"10166_CR13","doi-asserted-by":"publisher","first-page":"167","DOI":"10.2189\/asqu.2005.50.2.167","volume":"50","author":"T Casciaro","year":"2005","unstructured":"Casciaro, T., & Piskorski, M. J. (2005). Power imbalance, mutual dependence, and constraint absorption: A closer look at resource dependence theory. Administrative Science Quarterly, 50(2), 167\u2013199.","journal-title":"Administrative Science Quarterly"},{"key":"10166_CR14","doi-asserted-by":"publisher","first-page":"125","DOI":"10.25300\/MISQ\/2013\/37.1.06","volume":"37","author":"R Chen","year":"2013","unstructured":"Chen, R., Sharman, R., Rao, H. R., & Upadhyaya, S. J. (2013). Data model development for fire related extreme events: An activity theory approach. Mis Quarterly, 37, 125\u2013147.","journal-title":"Mis Quarterly"},{"key":"10166_CR15","unstructured":"Cohen, L., & Young, A. (2006). Multisourcing: Moving beyond outsourcing to achieve growth and agility. MA, Harvard Business School Press"},{"issue":"6","key":"10166_CR16","doi-asserted-by":"publisher","first-page":"820","DOI":"10.1057\/palgrave.ejis.3000725","volume":"16","author":"M Cole","year":"2007","unstructured":"Cole, M., & Avison, D. (2007). The potential of hermeneutics in information systems research. European Journal of Information Systems, 16(6), 820\u2013833.","journal-title":"European Journal of Information Systems"},{"key":"10166_CR17","doi-asserted-by":"crossref","unstructured":"Crawford, K., & Hasan, H. (2007). Demonstrations of the activity theory framework for research in information systems. Australasian Journal of Information Systems, 13(2), 49\u201368","DOI":"10.3127\/ajis.v13i2.40"},{"key":"10166_CR18","doi-asserted-by":"crossref","unstructured":"Cullen, S. (2016). The contract scorecard: Successful outsourcing by design.\u00a0CRC Press","DOI":"10.4324\/9781315615004"},{"key":"10166_CR19","unstructured":"Cullen, S., Seddon, P. B., & Willcocks, L. (2006). Managing outsourcing: The lifecycle imperative. London School of Economics and Political Science."},{"key":"10166_CR20","doi-asserted-by":"crossref","unstructured":"Dibbern, J., Goles, T., Hirschheim, R., & Jayatilaka, B. (2004). Information systems outsourcing: a survey and analysis of the literature.\u00a0ACM SIGMIS Database: the DATABASE for Advances in Information Systems,\u00a035(4), 6\u2013102","DOI":"10.1145\/1035233.1035236"},{"issue":"6","key":"10166_CR21","doi-asserted-by":"publisher","first-page":"1","DOI":"10.17705\/1jais.00298","volume":"13","author":"J Dibbern","year":"2012","unstructured":"Dibbern, J., Chin, W. W., & Heinzl, A. (2012). Systemic determinants of the information systems outsourcing decision: A comparative study of German and United States firms. Journal of the Association for Information Systems, 13(6), 1.","journal-title":"Journal of the Association for Information Systems"},{"key":"10166_CR22","doi-asserted-by":"crossref","unstructured":"Diesing, P. (1991). How does social science work? Reflections on practice. University of Pittsburgh Press.","DOI":"10.2307\/j.ctt5hjpmm"},{"issue":"6","key":"10166_CR23","doi-asserted-by":"publisher","first-page":"1666","DOI":"10.1177\/0149206312471391","volume":"39","author":"JM Drees","year":"2013","unstructured":"Drees, J. M., & Heugens, P. P. (2013). Synthesizing and extending resource dependence theory: A meta-analysis. Journal of Management, 39(6), 1666\u20131698.","journal-title":"Journal of Management"},{"issue":"1","key":"10166_CR24","doi-asserted-by":"publisher","first-page":"57","DOI":"10.2307\/258191","volume":"14","author":"KM Eisenhardt","year":"1989","unstructured":"Eisenhardt, K. M. (1989). Agency theory: An assessment and review. Academy of Management Review, 14(1), 57\u201374.","journal-title":"Academy of Management Review"},{"key":"10166_CR25","unstructured":"Engestrom, Y. (1987a). Learning by expanding. Orienta-Konsultit. Helsinki"},{"key":"10166_CR26","unstructured":"Engestrom, Y. (1987b). Learning by expanding: An activity-theoretical approach to developmental research. zugl. Diss., Univ. Helsinki, Helsinki"},{"key":"10166_CR27","doi-asserted-by":"crossref","unstructured":"Engestr\u00f6m, Y. (2001). Expansive learning at work: Toward an activity theoretical reconceptualization. Journal of Education and Work, 14(1), 133\u2013156","DOI":"10.1080\/13639080020028747"},{"issue":"2","key":"10166_CR28","doi-asserted-by":"publisher","first-page":"95","DOI":"10.3127\/ajis.v14i2.472","volume":"14","author":"R Flemming","year":"2007","unstructured":"Flemming, R., & Low, G. (2007). Information systems outsourcing relationship model. Australasian Journal of Information Systems, 14(2), 95.","journal-title":"Australasian Journal of Information Systems"},{"key":"10166_CR29","unstructured":"Gadamer, H. G. (1976). Philosophical hermeneutics. University of California Press"},{"key":"10166_CR30","unstructured":"Goles, T. (2002). The impact of the client-vendor relationship on information systems outsourcing success.\u00a0University of Houston"},{"issue":"4","key":"10166_CR31","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1145\/1104004.1104009","volume":"36","author":"T Goles","year":"2005","unstructured":"Goles, T., & Chin, W. W. (2005). Information systems outsourcing relationship factors: Detailed conceptualization and initial evidence. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 36(4), 47\u201367.","journal-title":"ACM SIGMIS Database: the DATABASE for Advances in Information Systems"},{"issue":"2","key":"10166_CR32","doi-asserted-by":"publisher","first-page":"553","DOI":"10.2307\/41703467","volume":"36","author":"A Gopal","year":"2012","unstructured":"Gopal, A., & Koka, B. R. (2012). The asymmetric benefits of relational flexibility: Evidence from software development outsourcing. MIS Quarterly, 36(2), 553.","journal-title":"MIS Quarterly"},{"issue":"2","key":"10166_CR33","doi-asserted-by":"publisher","first-page":"202","DOI":"10.1287\/isre.1070.0162","volume":"19","author":"A Gopal","year":"2008","unstructured":"Gopal, A., & Sivaramakrishnan, K. (2008). Research note\u2014on vendor preferences for contract types in offshore software projects: The case of fixed price vs. time and materials contracts. Information Systems Research, 19(2), 202\u2013220.","journal-title":"Information Systems Research"},{"key":"10166_CR34","doi-asserted-by":"publisher","first-page":"407","DOI":"10.1016\/j.jbusres.2017.12.023","volume":"103","author":"S Gopalakrishnan","year":"2019","unstructured":"Gopalakrishnan, S., & Zhang, H. (2019). Client dependence: A boon or bane for vendor innovation? A competitive mediation framework in IT outsourcing. Journal of Business Research, 103, 407\u2013416.","journal-title":"Journal of Business Research"},{"issue":"2","key":"10166_CR35","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1017\/S0094837300005224","volume":"3","author":"SJ Gould","year":"1977","unstructured":"Gould, S. J., & Eldredge, N. (1977). Punctuated equilibria: The tempo and mode of evolution reconsidered. Paleobiology, 3(2), 115\u2013151.","journal-title":"Paleobiology"},{"issue":"6","key":"10166_CR36","doi-asserted-by":"publisher","first-page":"545","DOI":"10.1111\/j.1753-6405.2007.00141.x","volume":"31","author":"J Green","year":"2007","unstructured":"Green, J., Willis, K., Hughes, E., Small, R., Welch, N., Gibbs, L., & Daly, J. (2007). Generating best evidence from qualitative research: The role of data analysis. Australian and New Zealand Journal of Public Health, 31(6), 545\u2013550.","journal-title":"Australian and New Zealand Journal of Public Health"},{"key":"10166_CR37","doi-asserted-by":"publisher","first-page":"1211","DOI":"10.25300\/MISQ\/2013\/37.4.10","volume":"37","author":"RW Gregory","year":"2013","unstructured":"Gregory, R. W., Beck, R., & Keil, M. (2013). Control balancing in information systems development offshoring projects. MIS Quarterly, 37, 1211\u20131232.","journal-title":"MIS Quarterly"},{"issue":"1","key":"10166_CR38","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1177\/1525822X05279903","volume":"18","author":"G Guest","year":"2006","unstructured":"Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? An experiment with data saturation and variability. Field Methods, 18(1), 59\u201382.","journal-title":"Field Methods"},{"key":"10166_CR39","doi-asserted-by":"crossref","unstructured":"Gurung, A., & Prater, E. (2017). A research framework for the impact of cultural differences on IT outsourcing. In Global sourcing of services: Strategies, issues and challenges (pp. 49\u201382). World Scientific.","DOI":"10.1142\/9789813109315_0002"},{"key":"10166_CR40","unstructured":"Hashim, N. H., & Jones, M. L. (2007). Activity theory: A framework for qualitative analysis. In: 4th International Qualitative Research Convention (QRC), Malaysia"},{"issue":"4","key":"10166_CR41","doi-asserted-by":"publisher","first-page":"268","DOI":"10.1016\/j.jsis.2008.10.001","volume":"17","author":"A Heiskanen","year":"2008","unstructured":"Heiskanen, A., Newman, M., & Eklin, M. (2008). Control, trust, power, and the dynamics of information system outsourcing relationships: A process study of contractual software development. The Journal of Strategic Information Systems, 17(4), 268\u2013286.","journal-title":"The Journal of Strategic Information Systems"},{"issue":"1","key":"10166_CR42","doi-asserted-by":"publisher","first-page":"98","DOI":"10.2307\/4134371","volume":"27","author":"J Hendry","year":"2002","unstructured":"Hendry, J. (2002). The principal\u2019s other problems: Honest incompetence and the specification of objectives. Academy of Management Review, 27(1), 98\u2013113.","journal-title":"Academy of Management Review"},{"issue":"2","key":"10166_CR43","doi-asserted-by":"publisher","first-page":"338","DOI":"10.1108\/BIJ-04-2014-0029","volume":"23","author":"DM Jain","year":"2016","unstructured":"Jain, D. M., & Khurana, R. (2016). A framework to study vendors\u2019 contribution in a client vendor relationship in information technology service outsourcing in India. Benchmarking: An International Journal, 23(2), 338\u2013358. https:\/\/doi.org\/10.1108\/BIJ-04-2014-0029.","journal-title":"Benchmarking: An International Journal"},{"issue":"4","key":"10166_CR44","first-page":"363","volume":"14","author":"MS Janita","year":"2013","unstructured":"Janita, M. S., & Miranda, F. J. (2013). Exploring service quality dimensions in b2b e-marketplaces. Journal of Electronic Commerce Research, 14(4), 363.","journal-title":"Journal of Electronic Commerce Research"},{"key":"10166_CR45","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1016\/j.indmarman.2015.12.011","volume":"59","author":"RE Johnsen","year":"2016","unstructured":"Johnsen, R. E., & Lacoste, S. (2016). An exploration of the \u2018dark side\u2019associations of conflict, power and dependence in customer\u2013supplier relationships. Industrial Marketing Management, 59, 76\u201395.","journal-title":"Industrial Marketing Management"},{"key":"10166_CR46","doi-asserted-by":"crossref","unstructured":"Kaptelinin, V., & Nardi, B. A. (1997). Activity theory: Basic concepts and applications. In: Proceedings of the Computer-Human Interaction (CHI) interest group, Conference on Human Factors in computing systems, Atlanta, Georgia","DOI":"10.1145\/1120212.1120321"},{"key":"10166_CR47","doi-asserted-by":"crossref","unstructured":"Kaptelinin, V., & Nardi, B. (2018). Activity theory as a framework for human-technology interaction research. Mind, Culture, and Activity, 25(1), 3\u20135","DOI":"10.1080\/10749039.2017.1393089"},{"key":"10166_CR48","doi-asserted-by":"crossref","unstructured":"Karanasios, S. (2018). Toward a unified view of technology and activity. Information Technology & People,\u00a031(1), 134\u2013155","DOI":"10.1108\/ITP-04-2016-0074"},{"issue":"4","key":"10166_CR49","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1111\/isj.12011","volume":"23","author":"S Karanasios","year":"2013","unstructured":"Karanasios, S., & Allen, D. (2013). ICT for development in the context of the closure of Chernobyl nuclear power plant: An activity theory perspective. Information Systems Journal, 23(4), 287\u2013306.","journal-title":"Information Systems Journal"},{"key":"10166_CR50","unstructured":"Kern, T. (1997). The Gestalt of an information technology outsourcing relationship: An exploratory analysis. In: Proceedings of International Conference on Information Systems, Atlanta, Georgia, (pp. 37\u201357)\u00a0"},{"key":"10166_CR51","doi-asserted-by":"crossref","unstructured":"Kern, T., & Willcocks, L. (2002). Exploring relationships in information technology outsourcing: the interaction approach.\u00a0European Journal of Information Systems,\u00a011(1), 3-19","DOI":"10.1057\/palgrave.ejis.3000415"},{"issue":"3","key":"10166_CR52","doi-asserted-by":"publisher","first-page":"305","DOI":"10.1057\/ejis.2008.18","volume":"17","author":"J Kietzmann","year":"2008","unstructured":"Kietzmann, J. (2008). Interactive innovation of technology for mobile work. European Journal of Information Systems, 17(3), 305\u2013320.","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"10166_CR53","doi-asserted-by":"publisher","first-page":"205","DOI":"10.2307\/25148838","volume":"32","author":"WR King","year":"2008","unstructured":"King, W. R., & Torkzadeh, G. (2008). Information systems offshoring: Research status and issues. MIS Quarterly, 32(2), 205\u2013225.","journal-title":"MIS Quarterly"},{"key":"10166_CR54","unstructured":"Kroeze, J. H. (2011). Interpretivism in information systems: A postmodern epistemology? All Sprouts Content. 485.\u00a0https:\/\/aisel.aisnet.org\/sprouts_all\/485"},{"key":"10166_CR55","unstructured":"Kuzel, A. J. (1992). Sampling in qualitative inquiry. iry. In B. Crabtree & W. Miller (Eds.), Doing qualitative research (pp. 33-47). Sage"},{"key":"10166_CR56","doi-asserted-by":"crossref","unstructured":"Lacity, & Willcocks, L. P. (2008). Information systems and outsourcing: Studies in theory and practice. Palgrave","DOI":"10.1057\/9780230594838"},{"issue":"3","key":"10166_CR57","doi-asserted-by":"publisher","first-page":"130","DOI":"10.1016\/j.jsis.2009.06.002","volume":"18","author":"MC Lacity","year":"2009","unstructured":"Lacity, M. C., Khan, S. A., & Willcocks, L. P. (2009). A review of the IT outsourcing literature: Insights for practice. The Journal of Strategic Information Systems, 18(3), 130\u2013146. https:\/\/doi.org\/10.1016\/j.jsis.2009.06.002.","journal-title":"The Journal of Strategic Information Systems"},{"key":"10166_CR58","unstructured":"Lacity, Willcocks, L., & Feeny, D. (2012a). The value of selective IT sourcing.\u00a0Sloan management review,\u00a037, 13\u201325"},{"key":"10166_CR59","doi-asserted-by":"crossref","unstructured":"Lacity, M. C., Khan, S., Yan, A., & Willcocks, L. P. (2012b). Mapping the IT outsourcing landscape: Review and future directions.\u00a0 In Willcocks, L. P., & Lacity, M. C. (Eds.), The new IT outsourcing landscape (pp. 25\u201388). Palgrave Macmillan","DOI":"10.1057\/9781137012296_2"},{"key":"10166_CR60","doi-asserted-by":"crossref","unstructured":"Lahmiri, S. (2018). Information technology outsourcing risk factors and provider selection. In:\u00a0Gupta, M., Sharman, R., Walp, J., & \u00a0Mulgund, P. (Eds.), Information technology risk management and compliance in modern organizations (pp. 214\u2013228). IGI Global","DOI":"10.4018\/978-1-5225-2604-9.ch008"},{"issue":"4","key":"10166_CR61","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1080\/07421222.1999.11518221","volume":"15","author":"J-N Lee","year":"1999","unstructured":"Lee, J.-N., & Kim, Y.-G. (1999). Effect of partnership quality on IS outsourcing success: Conceptual framework and empirical validation. Journal of Management Information Systems, 15(4), 29\u201361.","journal-title":"Journal of Management Information Systems"},{"issue":"5","key":"10166_CR62","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1145\/769800.769807","volume":"46","author":"J-N Lee","year":"2003","unstructured":"Lee, J.-N., Huynh, M. Q., Kwok, R. C.-W., & Pi, S.-M. (2003). IT outsourcing evolution \u2013: Past, present, and future. Communications of the ACM, 46(5), 84\u201389.","journal-title":"Communications of the ACM"},{"key":"10166_CR63","doi-asserted-by":"crossref","unstructured":"Leimeister, S., & Krcmar, H. (2008). Exploring relationships in information systems outsourcing: A typology of IS outsourcing relationships. In: Oshri, I., Kotlarsky, J. and Willcocks, L.P. (Eds), Outsourcing Global Services: Knowledge, Innovation and Social Capital (pp. 9-43), Palgrave Macmillan","DOI":"10.1057\/9780230227415_2"},{"key":"10166_CR64","unstructured":"Leont\u2019ev, A. N. (1978). Activity, consciousness, and personality. Prentice"},{"key":"10166_CR65","unstructured":"Linden, R., & Hovestadt, C. (2017). An innovation-focused client-vendor relationship model for IT outsourcing.\u00a0Pacific Asia Conference on Information Systems (PACIS), Langkawi, Malaysia,\u00a0p.\u00a0197"},{"key":"10166_CR66","doi-asserted-by":"crossref","unstructured":"Linden, R., Schmidt, N., & Rosenkranz, C. (2017). Outsourcing 2.0: Towards an innovation-driven process model for client-vendor relationships in information technology outsourcing.\u00a0In: Oshri I., Kotlarsky J., Willcocks L. (eds) Global Sourcing of Digital Services: Micro and Macro Perspectives\u00a0(pp. 39-64). Global Sourcing 2017. Lecture Notes in Business Information Processing, 306. Springer","DOI":"10.1007\/978-3-319-70305-3_3"},{"key":"10166_CR67","unstructured":"Linden, R., M\u00fcller, M., & \u00d6zel, A. (2018). Challenges of client-vendor relationships in information technology outsourcing engagements: An interpretive structural modelling approach.\u00a0 Research Papers. 94. https:\/\/aisel.aisnet.org\/ecis2018_rp\/94"},{"key":"10166_CR68","doi-asserted-by":"crossref","unstructured":"Lioliou, E., & Willcocks, L. P. (2019). The study of information technology outsourcing. In: Global outsourcing discourse (pp. 21\u201357).\u00a0Palgrave Macmillan","DOI":"10.1007\/978-3-319-74045-4_2"},{"issue":"1","key":"10166_CR69","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1080\/07421222.2015.1029379","volume":"32","author":"D Mani","year":"2015","unstructured":"Mani, D., & Barua, A. (2015). The impact of firm learning on value creation in strategic outsourcing relationships. Journal of Management Information Systems, 32(1), 9\u201338.","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"10166_CR70","doi-asserted-by":"publisher","first-page":"864","DOI":"10.1016\/j.dss.2011.02.005","volume":"51","author":"A Mann","year":"2011","unstructured":"Mann, A., Kauffman, R. J., Han, K., & Nault, B. R. (2011). Are there contagion effects in information technology and business process outsourcing? Decision Support Systems, 51(4), 864\u2013874.","journal-title":"Decision Support Systems"},{"key":"10166_CR71","unstructured":"Munkvold, B. E., & Bygstad, B. (2016). The land of confusion\u2013clearing up some common misunderstandings of interpretive research. Paper presented at the NOKOBIT-Norsk konferanse for organisasjoners bruk av informasjonsteknologi"},{"key":"10166_CR72","doi-asserted-by":"publisher","first-page":"241","DOI":"10.2307\/249422","volume":"21","author":"MD Myers","year":"1997","unstructured":"Myers, M. D. (1997). Qualitative research in information systems. Management Information Systems Quarterly, 21, 241\u2013242.","journal-title":"Management Information Systems Quarterly"},{"key":"10166_CR73","unstructured":"Myers, M. D. (2013). Qualitative research in business and management. Sage."},{"issue":"1","key":"10166_CR74","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1016\/j.infoandorg.2006.11.001","volume":"17","author":"MD Myers","year":"2007","unstructured":"Myers, M. D., & Newman, M. (2007). The qualitative interview in IS research: Examining the craft. Information and Organization, 17(1), 2\u201326.","journal-title":"Information and Organization"},{"issue":"2","key":"10166_CR75","doi-asserted-by":"publisher","first-page":"242","DOI":"10.2307\/259373","volume":"23","author":"J Nahapiet","year":"1998","unstructured":"Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242\u2013266.","journal-title":"Academy of Management Review"},{"issue":"1","key":"10166_CR76","doi-asserted-by":"publisher","first-page":"231","DOI":"10.1177\/0149206318804027","volume":"45","author":"N Oliveira","year":"2019","unstructured":"Oliveira, N., & Lumineau, F. (2019). The dark side of interorganizational relationships: An integrative review and research agenda. Journal of Management, 45(1), 231\u2013261.","journal-title":"Journal of Management"},{"issue":"1","key":"10166_CR77","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1287\/isre.2.1.1","volume":"2","author":"WJ Orlikowski","year":"1991","unstructured":"Orlikowski, W. J., & Baroudi, J. J. (1991). Studying information technology in organizations: Research approaches and assumptions. Information Systems Research, 2(1), 1\u201328.","journal-title":"Information Systems Research"},{"issue":"1","key":"10166_CR78","doi-asserted-by":"publisher","first-page":"245","DOI":"10.1016\/j.ejor.2005.01.060","volume":"174","author":"K-M Osei-Bryson","year":"2006","unstructured":"Osei-Bryson, K.-M., & Ngwenyama, O. K. (2006). Managing risks in information systems outsourcing: An approach to analyzing outsourcing risks and structuring incentive contracts. European Journal of Operational Research, 174(1), 245\u2013264.","journal-title":"European Journal of Operational Research"},{"key":"10166_CR79","unstructured":"Oshri, I., Kotlarsky, J., & Willcocks, L. P. (2011). The handbook of global outsourcing and offshoring. Palgrave Macmillan."},{"issue":"4","key":"10166_CR80","doi-asserted-by":"publisher","first-page":"136","DOI":"10.1509\/jmkg.70.4.136","volume":"70","author":"RW Palmatier","year":"2006","unstructured":"Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing, 70(4), 136\u2013153.","journal-title":"Journal of Marketing"},{"key":"10166_CR81","unstructured":"Paravastu, N. (2007). Effect of trust and risk on IT outsourcing relationship quality and outsourcing success.\u00a0Drexel University"},{"key":"10166_CR82","unstructured":"Patton, M. Q. (1990). Qualitative evaluation and research methods. SAGE Publications, Inc."},{"key":"10166_CR83","doi-asserted-by":"crossref","unstructured":"Patton, M. Q. (2005). Qualitative research. Wiley","DOI":"10.1002\/0470013192.bsa514"},{"issue":"2","key":"10166_CR84","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1111\/j.1745-493X.2007.00027.x","volume":"43","author":"A Paulraj","year":"2007","unstructured":"Paulraj, A., & Chen, I. J. (2007). Strategic buyer\u2013supplier relationships, information technology and external logistics integration. Journal of Supply Chain Management, 43(2), 2\u201314.","journal-title":"Journal of Supply Chain Management"},{"key":"10166_CR85","doi-asserted-by":"crossref","unstructured":"Payne, A., & Frow, P. (2017). Relationship marketing: Looking backwards towards the future. Journal of Services Marketing, 31(1), 11\u201315","DOI":"10.1108\/JSM-11-2016-0380"},{"key":"10166_CR86","unstructured":"Rubin, H. J., & Rubin, I. S. (2011). Qualitative interviewing: The art of hearing data. Sage Publications."},{"issue":"3","key":"10166_CR87","doi-asserted-by":"publisher","first-page":"200","DOI":"10.17705\/1jais.00153","volume":"9","author":"C Rui","year":"2008","unstructured":"Rui, C., Sharman, R., Chakravarti, N., Rao, H. R., & Upadhyaya, S. J. (2008). Emergency response information system interoperability: Development of chemical incident response data model. Journal of the Association for Information Systems, 9(3), 200\u2013230.","journal-title":"Journal of the Association for Information Systems"},{"key":"10166_CR88","doi-asserted-by":"publisher","first-page":"224","DOI":"10.2307\/2392563","volume":"23","author":"GR Salancik","year":"1978","unstructured":"Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 23, 224\u2013253.","journal-title":"Administrative Science Quarterly"},{"key":"10166_CR89","doi-asserted-by":"crossref","unstructured":"Sannino, A., & Engestr\u00f6m, Y. (2018).\u00a0Cultural-historical activity theory.\u00a0Cultural-Historical Psychology, 14(3), 43\u201356","DOI":"10.17759\/chp.2018140304"},{"key":"10166_CR90","doi-asserted-by":"crossref","unstructured":"Sargent, A. (2006). Outsourcing relationship literature: An examination and implications for future research.\u00a0In:Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty-four years of computer personnel research: Achievements, challenges & the future\u00a0(pp. 280\u2013287). Association for Computing Machinery","DOI":"10.1145\/1125170.1125234"},{"issue":"10","key":"10166_CR91","doi-asserted-by":"publisher","first-page":"1","DOI":"10.17705\/1jais.00209","volume":"10","author":"A Schwarz","year":"2009","unstructured":"Schwarz, A., Jayatilaka, B., Hirschheim, R., & Goles, T. (2009). A conjoint approach to understanding IT application services outsourcing. Journal of the Association for Information Systems, 10(10), 1.","journal-title":"Journal of the Association for Information Systems"},{"issue":"9","key":"10166_CR92","doi-asserted-by":"publisher","first-page":"775","DOI":"10.17705\/1jais.00509","volume":"19","author":"M Slavova","year":"2018","unstructured":"Slavova, M., & Karanasios, S. (2018). When institutional logics meet information and communication technologies: Examining hybrid information practices in Ghana\u2019s agriculture. Journal of the Association for Information Systems, 19(9), 775\u2013812.","journal-title":"Journal of the Association for Information Systems"},{"issue":"4","key":"10166_CR93","doi-asserted-by":"publisher","first-page":"347","DOI":"10.1016\/j.intman.2013.04.004","volume":"19","author":"A-M S\u00f8derberg","year":"2013","unstructured":"S\u00f8derberg, A.-M., Krishna, S., & Bj\u00f8rn, P. (2013). Global software development: Commitment, trust and cultural sensitivity in strategic partnerships. Journal of International Management, 19(4), 347\u2013361.","journal-title":"Journal of International Management"},{"issue":"2","key":"10166_CR94","doi-asserted-by":"publisher","first-page":"120","DOI":"10.1080\/10580530.2014.890429","volume":"31","author":"J St. John","year":"2014","unstructured":"St. John, J., Guynes, C. S., & Vedder, R. (2014). The client\u2013vendor offshore relationship: Success factors. Information Systems Management, 31(2), 120\u2013125.","journal-title":"Information Systems Management"},{"issue":"2","key":"10166_CR95","doi-asserted-by":"publisher","first-page":"63","DOI":"10.3316\/QRJ1102063","volume":"11","author":"H Suri","year":"2011","unstructured":"Suri, H. (2011). Purposeful sampling in qualitative research synthesis. Qualitative Research Journal, 11(2), 63\u201375.","journal-title":"Qualitative Research Journal"},{"issue":"2","key":"10166_CR96","first-page":"146","volume":"13","author":"MH Tafti","year":"2012","unstructured":"Tafti, M. H. (2012). Changes in the it outsourcing practice: A client-vendor viewpoint. Issues in Information Systems, 13(2), 146\u2013154.","journal-title":"Issues in Information Systems"},{"issue":"3","key":"10166_CR97","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/IJIDE.2017070101","volume":"8","author":"ADP Talpeanu","year":"2017","unstructured":"Talpeanu, A. D. P., & Rusu, L. (2017). Influential factors in IT outsourcing relationship in a Swedish municipality: A client and vendor perspective. International Journal of Innovation in the Digital Economy (IJIDE), 8(3), 1\u201317.","journal-title":"International Journal of Innovation in the Digital Economy (IJIDE)"},{"issue":"1","key":"10166_CR98","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1504\/IJMLO.2007.011190","volume":"1","author":"L Uden","year":"2007","unstructured":"Uden, L. (2007). Activity theory for designing mobile learning. International Journal of Mobile Learning and Organisation, 1(1), 81\u2013102.","journal-title":"International Journal of Mobile Learning and Organisation"},{"key":"10166_CR99","doi-asserted-by":"publisher","first-page":"588","DOI":"10.1016\/j.protcy.2014.10.007","volume":"16","author":"A Vorontsova","year":"2014","unstructured":"Vorontsova, A., & Rusu, L. (2014). Determinants of IT outsourcing relationships: A recipient\u2013provider perspective. Procedia Technology, 16, 588\u2013597.","journal-title":"Procedia Technology"},{"key":"10166_CR100","unstructured":"Vygotsky, L. S. (1978). Mind in society: The development of higher psychological processes. Harvard University Press."},{"key":"10166_CR101","unstructured":"Walsham, G. (1993). Interpreting information systems in organizations. Wiley."},{"issue":"2","key":"10166_CR102","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1057\/ejis.1995.9","volume":"4","author":"G Walsham","year":"1995","unstructured":"Walsham, G. (1995). Interpretive case studies in IS research: Nature and method. European Journal of Information Systems, 4(2), 74\u201381.","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"10166_CR103","doi-asserted-by":"publisher","first-page":"320","DOI":"10.1057\/palgrave.ejis.3000589","volume":"15","author":"G Walsham","year":"2006","unstructured":"Walsham, G. (2006). Doing interpretive research. European Journal of Information Systems, 15(3), 320\u2013330.","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"10166_CR104","doi-asserted-by":"publisher","first-page":"111","DOI":"10.17705\/1jais.00355","volume":"15","author":"C Wang","year":"2014","unstructured":"Wang, C., & Kaarst-Brown, M. L. (2014). The IT compensation challenge: Theorizing the balance among multi-level internal and external uncertainties. Journal of the Association for Information Systems, 15(3), 111\u2013146.","journal-title":"Journal of the Association for Information Systems"},{"issue":"2","key":"10166_CR105","doi-asserted-by":"publisher","first-page":"316","DOI":"10.1016\/j.ibusrev.2018.10.004","volume":"28","author":"L Wang","year":"2019","unstructured":"Wang, L., Zhang, C., & Jiang, F. (2019). Matching governance mechanisms with transaction-specific investment types and supplier roles: An empirical study of cross-border outsourcing relationships. International Business Review, 28(2), 316\u2013327.","journal-title":"International Business Review"},{"key":"10166_CR106","doi-asserted-by":"crossref","unstructured":"Wang, J.-J., Sasanipoor, N., & Wang, M.-M. (2020). The influence of PRINCE2 standard on customer satisfaction in information technology outsourcing: An investigation of a mediated moderation model. Journal of Enterprise Information Management,\u00a033(6), 1419\u20131442","DOI":"10.1108\/JEIM-08-2019-0223"},{"key":"10166_CR107","doi-asserted-by":"crossref","unstructured":"Waycott, J., Scheepers, R., Davis, H., Howard, S., & Sonenberg, L. (2014). The individual in multiple interacting activity systems: IT-supported diabetes management. Information Technology & People, 27(4), 463\u2013481","DOI":"10.1108\/ITP-11-2013-0195"},{"key":"10166_CR108","unstructured":"Weeger, A., & Ulrich, H. (2016). How contradictions facilitate evolutionary transformation: An exploration into the dynamics of business-IT alignment from the perspective of activity theory. In Proceedings of the 24th European Conference on Information Systems. Istanbul, Turkey"},{"issue":"2","key":"10166_CR109","doi-asserted-by":"publisher","first-page":"28","DOI":"10.1109\/MITP.2009.21","volume":"11","author":"C Weinhardt","year":"2009","unstructured":"Weinhardt, C., Anandasivam, A., Blau, B., & Stosser, J. (2009). Business models in the service world. IT Professional, 11(2), 28\u201333. https:\/\/doi.org\/10.1109\/MITP.2009.21.","journal-title":"IT Professional"},{"key":"10166_CR110","unstructured":"Willcocks, L. P., & Lacity, M. C. (2016). The new IT outsourcing landscape: From innovation to cloud services. Springer"},{"key":"10166_CR111","doi-asserted-by":"crossref","unstructured":"Willcocks, L., Fitzgerald, G., & Lacity, M. (1996). To outsource IT or not? Recent research on economics and evaluation practice.\u00a0European Journal of Information Systems,\u00a05(3), 143\u2013160","DOI":"10.1057\/ejis.1996.21"},{"key":"10166_CR112","doi-asserted-by":"publisher","first-page":"269","DOI":"10.2307\/2393356","volume":"36","author":"OE Williamson","year":"1991","unstructured":"Williamson, O. E. (1991). Comparative economic organization: The analysis of discrete structural alternatives. Administrative Science Quarterly, 36, 269\u2013296.","journal-title":"Administrative Science Quarterly"},{"issue":"1","key":"10166_CR113","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1007\/s13174-010-0007-6","volume":"1","author":"Q Zhang","year":"2010","unstructured":"Zhang, Q., Cheng, L., & Boutaba, R. (2010). Cloud computing: State-of-the-art and research challenges. Journal of Internet Services and Applications, 1(1), 7\u201318.","journal-title":"Journal of Internet Services and Applications"},{"issue":"2","key":"10166_CR114","doi-asserted-by":"publisher","first-page":"167","DOI":"10.1111\/isj.12027","volume":"24","author":"A Zimmermann","year":"2014","unstructured":"Zimmermann, A., & Ravishankar, M. (2014). Knowledge transfer in IT offshoring relationships: The roles of social capital, efficacy and outcome expectations. Information Systems Journal, 24(2), 167\u2013202.","journal-title":"Information Systems Journal"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-021-10166-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10796-021-10166-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-021-10166-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,5]],"date-time":"2022-12-05T18:08:55Z","timestamp":1670263735000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10796-021-10166-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,7,27]]},"references-count":114,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2022,10]]}},"alternative-id":["10166"],"URL":"https:\/\/doi.org\/10.1007\/s10796-021-10166-0","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,7,27]]},"assertion":[{"value":"25 June 2021","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"27 July 2021","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}