{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,28]],"date-time":"2026-03-28T20:27:54Z","timestamp":1774729674286,"version":"3.50.1"},"reference-count":115,"publisher":"Springer Science and Business Media LLC","issue":"6","license":[{"start":{"date-parts":[[2022,11,3]],"date-time":"2022-11-03T00:00:00Z","timestamp":1667433600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,11,3]],"date-time":"2022-11-03T00:00:00Z","timestamp":1667433600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2023,12]]},"DOI":"10.1007\/s10796-022-10349-3","type":"journal-article","created":{"date-parts":[[2022,11,3]],"date-time":"2022-11-03T04:31:23Z","timestamp":1667449883000},"page":"2317-2334","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":35,"title":["Source Credibility Theory: SME Hospitality Sector Blog Posting During the Covid-19 Pandemic"],"prefix":"10.1007","volume":"25","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4676-9347","authenticated-orcid":false,"given":"Zehra Ece","family":"Serman","sequence":"first","affiliation":[]},{"given":"Julian","family":"Sims","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,11,3]]},"reference":[{"key":"10349_CR1","doi-asserted-by":"publisher","unstructured":"Akroush, M. N., & Al-Debei, M. M. (2015). An integrated model of factors affecting consumer attitudes towards online shopping. Business Process Management Journal, 21(6), https:\/\/doi.org\/10.1108\/BPMJ-02-2015-0022. Article 6","DOI":"10.1108\/BPMJ-02-2015-0022"},{"key":"10349_CR2","doi-asserted-by":"publisher","unstructured":"Alam, A., Usman Arshad, M., & Adnan Shabbir, S. (2012). Brand credibility, customer loyalty and the role of religious orientation. Asia Pacific Journal of Marketing and Logistics, 24(4), https:\/\/doi.org\/10.1108\/13555851211259034","DOI":"10.1108\/13555851211259034"},{"key":"10349_CR4","doi-asserted-by":"publisher","unstructured":"Alzahrani, M. G., & O\u2019Toole, J. M. (2017). The Impact of Internet Experience and Attitude on Student Preference for Blended Learning. Journal of Curriculum and Teaching, 6(1), https:\/\/doi.org\/10.5430\/jct.v6n1p65","DOI":"10.5430\/jct.v6n1p65"},{"key":"10349_CR6","doi-asserted-by":"publisher","first-page":"101475","DOI":"10.1016\/j.tele.2020.101475","volume":"56","author":"OD Apuke","year":"2021","unstructured":"Apuke, O. D., & Omar, B. (2021). Fake news and COVID-19: Modelling the predictors of fake news sharing among social media users. Telematics and Informatics, 56, 101475. https:\/\/doi.org\/10.1016\/j.tele.2020.101475","journal-title":"Telematics and Informatics"},{"key":"10349_CR7","unstructured":"Asmelash, L., & Copper, A. (2020). Nearly 80% of hotel rooms in the US are empty, according to new data.https:\/\/edition.cnn.com\/2020\/04\/08\/us\/hotel-rooms-industry-coronavirus-trnd\/index.htm"},{"key":"10349_CR8","doi-asserted-by":"publisher","unstructured":"Austin, E. W., & Dong, Q. (1994). Source v. Content Effects on Judgments of News Believability. Journalism Quarterly, 71(4), https:\/\/doi.org\/10.1177\/107769909407100420. Article 4","DOI":"10.1177\/107769909407100420"},{"key":"10349_CR9","doi-asserted-by":"publisher","unstructured":"Ayeh, J. K., Au, N., & Law, R. (2013). \u201cDo We Believe in TripAdvisor?\u201d Examining Credibility Perceptions and Online Travelers\u2019 Attitude toward Using User-Generated Content. Journal of Travel Research, 52(4), https:\/\/doi.org\/10.1177\/0047287512475217. Article 4","DOI":"10.1177\/0047287512475217"},{"issue":"1","key":"10349_CR10","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1007\/BF02723327","volume":"16","author":"RP Bagozzi","year":"1988","unstructured":"Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74\u201394. https:\/\/doi.org\/10.1007\/BF02723327","journal-title":"Journal of the Academy of Marketing Science"},{"key":"10349_CR13","doi-asserted-by":"publisher","unstructured":"Baum, T., & Hai, N. T. T. (2020). Hospitality, tourism, human rights, and the impact of COVID-19. International Journal of Contemporary Hospitality Management, 32(7), https:\/\/doi.org\/10.1108\/IJCHM-03-2020-0242. Article 7","DOI":"10.1108\/IJCHM-03-2020-0242"},{"issue":"3","key":"10349_CR14","doi-asserted-by":"publisher","first-page":"588","DOI":"10.1037\/0033-2909.88.3.588","volume":"88","author":"PM Bentler","year":"1980","unstructured":"Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588\u2013606. https:\/\/doi.org\/10.1037\/0033-2909.88.3.588","journal-title":"Psychological Bulletin"},{"key":"10349_CR15","doi-asserted-by":"publisher","unstructured":"Bianchi, C., & Andrews, L. (2012). Risk, trust, and consumer online purchasing behaviour: A Chilean perspective. International Marketing Review, 29(3), https:\/\/doi.org\/10.1108\/02651331211229750","DOI":"10.1108\/02651331211229750"},{"key":"10349_CR16","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1016\/j.chb.2016.03.014","volume":"61","author":"A Bilgihan","year":"2016","unstructured":"Bilgihan, A. (2016). Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding. Computers in Human Behavior, 61, 103\u2013113. https:\/\/doi.org\/10.1016\/j.chb.2016.03.014","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"10349_CR19","doi-asserted-by":"publisher","first-page":"124","DOI":"10.1080\/16078055.2016.1166152","volume":"59","author":"HH Chang","year":"2017","unstructured":"Chang, H. H. (2017). Gender differences in leisure involvement and flow experience in professional extreme sport activities. World Leisure Journal, 59(2), 124\u2013139. https:\/\/doi.org\/10.1080\/16078055.2016.1166152","journal-title":"World Leisure Journal"},{"key":"10349_CR20","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1016\/j.dss.2015.07.012","volume":"79","author":"J Chen","year":"2015","unstructured":"Chen, J., & Shen, X. L. (2015). Consumers\u2019 decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55\u201364. https:\/\/doi.org\/10.1016\/j.dss.2015.07.012","journal-title":"Decision Support Systems"},{"issue":"5","key":"10349_CR21","doi-asserted-by":"publisher","first-page":"583","DOI":"10.1016\/j.acalib.2015.07.003","volume":"41","author":"X Chen","year":"2015","unstructured":"Chen, X., Sin, S. C. J., Theng, Y. L., & Lee, C. S. (2015). Why Students Share Misinformation on Social Media: Motivation, Gender, and Study-level Differences. The Journal of Academic Librarianship, 41(5), 583\u2013592. https:\/\/doi.org\/10.1016\/j.acalib.2015.07.003","journal-title":"The Journal of Academic Librarianship"},{"issue":"3","key":"10349_CR24","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1108\/10662240810883290","volume":"18","author":"CMK Cheung","year":"2008","unstructured":"Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The impact of electronic word-of\u2010mouth: The adoption of online opinions in online customer communities. Internet Research, 18(3), 229\u2013247. https:\/\/doi.org\/10.1108\/10662240810883290","journal-title":"Internet Research"},{"key":"10349_CR25","doi-asserted-by":"publisher","unstructured":"Christou, E. (2011). Exploring Online Sales Promotions in the Hospitality Industry. Journal of Hospitality Marketing & Management, 20(7), https:\/\/doi.org\/10.1080\/19368623.2011.605038. Article 7","DOI":"10.1080\/19368623.2011.605038"},{"key":"10349_CR26","doi-asserted-by":"publisher","unstructured":"Clarke, K. (2001). What price on loyalty when a brand switch is just a click away? Qualitative Market Research: An International Journal, 4(3), https:\/\/doi.org\/10.1108\/13522750110393062","DOI":"10.1108\/13522750110393062"},{"key":"10349_CR27","doi-asserted-by":"publisher","unstructured":"Cooley, D., & Parks-Yancy, R. (2019). The Effect of Social Media on Perceived Information Credibility and Decision Making. Journal of Internet Commerce, 18(3), https:\/\/doi.org\/10.1080\/15332861.2019.1595362","DOI":"10.1080\/15332861.2019.1595362"},{"key":"10349_CR28","doi-asserted-by":"publisher","unstructured":"Crano, W. D. (1970). Effects of Sex, Response Order, and Expertise in Conformity: A Dispositional Approach. Sociometry, 33(3), https:\/\/doi.org\/10.2307\/2786155. Article 3","DOI":"10.2307\/2786155"},{"key":"10349_CR29","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1016\/j.jairtraman.2016.01.004","volume":"53","author":"E Crespo-Almendros","year":"2016","unstructured":"Crespo-Almendros, E., & Del Barrio-Garc\u00eda, S. (2016). Online airline ticket purchasing: Influence of online sales promotion type and Internet experience. Journal of Air Transport Management, 53, 23\u201334. https:\/\/doi.org\/10.1016\/j.jairtraman.2016.01.004","journal-title":"Journal of Air Transport Management"},{"key":"10349_CR30","doi-asserted-by":"publisher","unstructured":"Crisci, R., & Kassinove, H. (1973). Effect of Perceived Expertise, Strength of Advice, and Environmental Setting on Parental Compliance. The Journal of Social Psychology, 89(2), https:\/\/doi.org\/10.1080\/00224545.1973.9922597","DOI":"10.1080\/00224545.1973.9922597"},{"key":"10349_CR31","doi-asserted-by":"publisher","unstructured":"Dickinger, A. (2011). The Trustworthiness of Online Channels for Experience- and Goal-Directed Search Tasks. Journal of Travel Research, 50(4), https:\/\/doi.org\/10.1177\/0047287510371694. Article 4","DOI":"10.1177\/0047287510371694"},{"key":"10349_CR32","unstructured":"Dimson, J., & Sharma, R. (2021). UK small and medium size enterprises: Impact of the Covid-19 crisis [McKinsey & Company]. https:\/\/www.mckinsey.com\/industries\/public-and-social-sector\/our-insights\/uk-small-and-medium-size-enterprises-impact-of-the-covid-19-crisis"},{"key":"10349_CR33","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.chb.2016.11.009","volume":"68","author":"E Djafarova","year":"2017","unstructured":"Djafarova, E., & Rushworth, C. (2017). Exploring the credibility of online celebrities\u2019 Instagram profiles in influencing the purchase decisions of young female users. Computers in Human Behavior, 68, 1\u20137. https:\/\/doi.org\/10.1016\/j.chb.2016.11.009","journal-title":"Computers in Human Behavior"},{"key":"10349_CR34","doi-asserted-by":"publisher","first-page":"284","DOI":"10.1016\/j.jbusres.2020.06.008","volume":"117","author":"N Donthu","year":"2020","unstructured":"Donthu, N., & Gustafsson, A. (2020). Effects of COVID-19 on business and research. Journal of Business Research, 117, 284\u2013289. https:\/\/doi.org\/10.1016\/j.jbusres.2020.06.008","journal-title":"Journal of Business Research"},{"key":"10349_CR35","doi-asserted-by":"publisher","unstructured":"Duarte Alonso, A., Kok, S. K., Bressan, A., O\u2019Shea, M., Sakellarios, N., Koresis, A., Buitrago Solis, M. A., & Santoni, L. J. (2020). COVID-19, aftermath, impacts, and hospitality firms: An international perspective. International Journal of Hospitality Management, 91, 102654. https:\/\/doi.org\/10.1016\/j.ijhm.2020.102654","DOI":"10.1016\/j.ijhm.2020.102654"},{"issue":"3","key":"10349_CR36","doi-asserted-by":"publisher","first-page":"419","DOI":"10.1007\/s10796-018-9848-5","volume":"20","author":"YK Dwivedi","year":"2018","unstructured":"Dwivedi, Y. K., Kelly, G., Janssen, M., Rana, N. P., Slade, E. L., & Clement, M. (2018). Social Media: The Good, the Bad, and the Ugly. Information Systems Frontiers, 20(3), 419\u2013423. https:\/\/doi.org\/10.1007\/s10796-018-9848-5","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"10349_CR37","doi-asserted-by":"publisher","first-page":"120","DOI":"10.1016\/j.jretconser.2012.10.013","volume":"20","author":"A Ellahi","year":"2013","unstructured":"Ellahi, A., & Bokhari, R. H. (2013). Key quality factors affecting users\u2019 perception of social networking websites. Journal of Retailing and Consumer Services, 20(1), 120\u2013129. https:\/\/doi.org\/10.1016\/j.jretconser.2012.10.013","journal-title":"Journal of Retailing and Consumer Services"},{"key":"10349_CR38","doi-asserted-by":"publisher","unstructured":"Esteban-Santos, L., Garc\u00eda Medina, I., Carey, L., & Bellido-P\u00e9rez, E. (2018). Fashion bloggers: Communication tools for the fashion industry. Journal of Fashion Marketing and Management: An International Journal, 22(3). https:\/\/doi.org\/10.1108\/JFMM-10-2017-0101","DOI":"10.1108\/JFMM-10-2017-0101"},{"key":"10349_CR39","doi-asserted-by":"publisher","unstructured":"Etikan, I. (2016). Comparison of Convenience Sampling and Purposive Sampling. American Journal of Theoretical and Applied Statistics, 5(1), https:\/\/doi.org\/10.11648\/j.ajtas.20160501.11","DOI":"10.11648\/j.ajtas.20160501.11"},{"issue":"2","key":"10349_CR40","doi-asserted-by":"publisher","first-page":"195","DOI":"10.1108\/10662240510590360","volume":"15","author":"JR Evans","year":"2005","unstructured":"Evans, J. R., & Mathur, A. (2005). The value of online surveys. Internet Research, 15(2), 195\u2013219. https:\/\/doi.org\/10.1108\/10662240510590360","journal-title":"Internet Research"},{"key":"10349_CR42","unstructured":"Federation of Small Business (2020). SMEs and the Economy. https:\/\/www.fsb.org.uk\/uk-small-business-statistics.html"},{"key":"10349_CR43","doi-asserted-by":"publisher","unstructured":"Fink, J. S., Cunningham, G. B., & Kensicki, L. J. (2004). Using Athletes as Endorsers to Sell Women\u2019s Sport: Attractiveness vs. Expertise. Journal of Sport Management, 18(4), https:\/\/doi.org\/10.1123\/jsm.18.4.350","DOI":"10.1123\/jsm.18.4.350"},{"key":"10349_CR45","doi-asserted-by":"publisher","unstructured":"Fogg, B. J., Lee, E., & Marshall, J. (2002). Interactive Technology and Persuasion. In J. Dillard, & M. Pfau (Eds.), The Persuasion Handbook: Developments in Theory and Practice (pp. 765\u2013788). SAGE Publications, Inc. https:\/\/doi.org\/10.4135\/9781412976046.n34","DOI":"10.4135\/9781412976046.n34"},{"issue":"1","key":"10349_CR46","doi-asserted-by":"publisher","first-page":"39","DOI":"10.2307\/3151312","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39. https:\/\/doi.org\/10.2307\/3151312","journal-title":"Journal of Marketing Research"},{"key":"10349_CR48","unstructured":"Hair, J. F. (2010). Multivariate data analysis: A global perspective (7. ed., global ed). Pearson"},{"key":"10349_CR50","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1016\/j.jbusres.2016.10.004","volume":"71","author":"N Hajli","year":"2017","unstructured":"Hajli, N., Sims, J., Zadeh, A. H., & Richard, M. O. (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 71, 133\u2013141. https:\/\/doi.org\/10.1016\/j.jbusres.2016.10.004","journal-title":"Journal of Business Research"},{"key":"10349_CR51","doi-asserted-by":"crossref","unstructured":"Hao, F., Xiao, Q., & Chon, K. (2020). COVID-19 and China\u2019s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda.International Journal Hospitality Management, 102(90), Article 90.","DOI":"10.1016\/j.ijhm.2020.102636"},{"key":"10349_CR53","doi-asserted-by":"publisher","unstructured":"Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics & P. N. Ghauri (Eds.), Advances in International Marketing (Vol.\u00a020, pp.\u00a0277\u2013319). Emerald Group Publishing Limited. https:\/\/doi.org\/10.1108\/S1474-7979(2009)0000020014","DOI":"10.1108\/S1474-7979(2009)0000020014"},{"key":"10349_CR54","doi-asserted-by":"publisher","unstructured":"Hou, Z., Du, F., Jiang, H., Zhou, X., & Lin, L. (2020). Assessment of public attention, risk perception, emotional and behavioural responses to the COVID-19 outbreak: Social media surveillance in China [Preprint]. Public and Global Health. https:\/\/doi.org\/10.1101\/2020.03.14.20035956","DOI":"10.1101\/2020.03.14.20035956"},{"key":"10349_CR144","doi-asserted-by":"publisher","unstructured":"Hovland, C. I., & Weiss, W. (1951). The Influence of Source Credibility on Communication Effectiveness. Public Opinion Quarterly 15(4), 635. https:\/\/doi.org\/10.1086\/266350","DOI":"10.1086\/266350"},{"issue":"3","key":"10349_CR55","doi-asserted-by":"publisher","first-page":"581","DOI":"10.1037\/h0059833","volume":"47","author":"CI Hovland","year":"1952","unstructured":"Hovland, C. I., & Mandell, W. (1952). An experimental comparison of conclusion-drawing by the communicator and by the audience. The Journal of Abnormal and Social Psychology, 47(3), 581\u2013588. https:\/\/doi.org\/10.1037\/h0059833","journal-title":"The Journal of Abnormal and Social Psychology"},{"issue":"4","key":"10349_CR56","doi-asserted-by":"publisher","first-page":"635","DOI":"10.1086\/266350","volume":"15","author":"CI Hovland","year":"1952","unstructured":"Hovland, C. I., & Weiss, W. (1952). The Influence of Source Credibility on Communication Effectiveness. Public Opinion Quarterly, 15(4), 635. https:\/\/doi.org\/10.1086\/266350","journal-title":"Public Opinion Quarterly"},{"key":"10349_CR57","unstructured":"Hovland, C., Janis, I., & Kelley, H. (1953). Communication and persuasion. Yale University Press"},{"key":"10349_CR58","doi-asserted-by":"publisher","unstructured":"Hsu, C., Chuan-Chuan Lin, J., & Chiang, H. (2013). The effects of blogger recommendations on customers\u2019 online shopping intentions. Internet Research, 23(1), https:\/\/doi.org\/10.1108\/10662241311295782","DOI":"10.1108\/10662241311295782"},{"key":"10349_CR59","doi-asserted-by":"publisher","unstructured":"Hsu, C. P., Huang, H. C., Ko, C. H., & Wang, S. J. (2014). Basing bloggers\u2019 power on readers\u2019 satisfaction and loyalty. Online Information Review, 38(1), https:\/\/doi.org\/10.1108\/OIR-10-2012-0184","DOI":"10.1108\/OIR-10-2012-0184"},{"issue":"6","key":"10349_CR60","doi-asserted-by":"publisher","first-page":"511","DOI":"10.1002\/mar.4220110602","volume":"11","author":"KA Hunt","year":"1994","unstructured":"Hunt, K. A., & Keaveney, S. M. (1994). A process model of the effects of price promotions on brand image. Psychology and Marketing, 11(6), 511\u2013532. https:\/\/doi.org\/10.1002\/mar.4220110602","journal-title":"Psychology and Marketing"},{"key":"10349_CR61","doi-asserted-by":"publisher","unstructured":"Hyan Yoo, K., & Gretzel, U. (2008). The Influence of Perceived Credibility on Preferences for Recommender Systems as Sources of Advice. Information Technology & Tourism, 10(2), https:\/\/doi.org\/10.3727\/109830508784913059. Article 2","DOI":"10.3727\/109830508784913059"},{"key":"10349_CR62","doi-asserted-by":"publisher","first-page":"102701","DOI":"10.1016\/j.ijhm.2020.102701","volume":"92","author":"J Im","year":"2021","unstructured":"Im, J., Kim, H., & Miao, L. (2021). CEO letters: Hospitality corporate narratives during the COVID-19 pandemic. International Journal of Hospitality Management, 92, 102701. https:\/\/doi.org\/10.1016\/j.ijhm.2020.102701","journal-title":"International Journal of Hospitality Management"},{"key":"10349_CR63","doi-asserted-by":"publisher","unstructured":"Irawan, A. (2020). Challenges and Opportunities for Small and Medium Enterprises in Eastern Indonesia in Facing the COVID-19 Pandemic and the New Normal Era. TIJAB (The International Journal of Applied Business), 4(2), https:\/\/doi.org\/10.20473\/tijab.V4.I2.2020.79-89. Article 2","DOI":"10.20473\/tijab.V4.I2.2020.79-89"},{"issue":"5","key":"10349_CR65","doi-asserted-by":"publisher","first-page":"1172","DOI":"10.1016\/j.chb.2009.04.008","volume":"25","author":"XL Jin","year":"2009","unstructured":"Jin, X. L., Cheung, C. M. K., Lee, M. K. O., & Chen, H. P. (2009). How to keep members using the information in a computer-supported social network. Computers in Human Behavior, 25(5), 1172\u20131181. https:\/\/doi.org\/10.1016\/j.chb.2009.04.008","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"10349_CR66","doi-asserted-by":"publisher","first-page":"106","DOI":"10.1080\/07370016.2012.670579","volume":"29","author":"K Jones","year":"2012","unstructured":"Jones, K., Baldwin, K. A., & Lewis, P. R. (2012). The Potential Influence of a Social Media Intervention on Risky Sexual Behavior and Chlamydia Incidence. Journal of Community Health Nursing, 29(2), 106\u2013120. https:\/\/doi.org\/10.1080\/07370016.2012.670579","journal-title":"Journal of Community Health Nursing"},{"key":"10349_CR68","doi-asserted-by":"publisher","unstructured":"Kaiser, H. F., & Cerny, B. A. (1979). Factor Analysis of the Image Correlation Matrix. Educational and Psychological Measurement, 39(4), https:\/\/doi.org\/10.1177\/001316447903900402. Article 4","DOI":"10.1177\/001316447903900402"},{"key":"10349_CR72","doi-asserted-by":"publisher","unstructured":"Keh, H. T., & Xie, Y. (2009). Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment. Industrial Marketing Management, 38(7), https:\/\/doi.org\/10.1016\/j.indmarman.2008.02.005. Article 7","DOI":"10.1016\/j.indmarman.2008.02.005"},{"key":"10349_CR145","doi-asserted-by":"publisher","unstructured":"Kelman, H. C. (1961). Processes of Opinion Change. Public Opinion Quarterly 25(1), 57 https:\/\/doi.org\/10.1086\/266996","DOI":"10.1086\/266996"},{"key":"10349_CR73","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1016\/j.jhtm.2020.07.008","volume":"45","author":"J Kim","year":"2020","unstructured":"Kim, J., & Lee, J. C. (2020). Effects of COVID-19 on preferences for private dining facilities in restaurants. Journal of Hospitality and Tourism Management, 45, 67\u201370. https:\/\/doi.org\/10.1016\/j.jhtm.2020.07.008","journal-title":"Journal of Hospitality and Tourism Management"},{"key":"10349_CR74","doi-asserted-by":"publisher","unstructured":"Kim, S. B., & Kim, D. Y. (2014). The Effects of Message Framing and Source Credibility on Green Messages in Hotels. Cornell Hospitality Quarterly, 55(1), https:\/\/doi.org\/10.1177\/1938965513503400","DOI":"10.1177\/1938965513503400"},{"key":"10349_CR75","doi-asserted-by":"publisher","unstructured":"Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & Management, 41(3), https:\/\/doi.org\/10.1016\/j.im.2003.08.004","DOI":"10.1016\/j.im.2003.08.004"},{"key":"10349_CR76","doi-asserted-by":"publisher","unstructured":"Lafferty, B. A., Goldsmith, R. E., & Newell, S. J. (2002). The Dual Credibility Model: The Influence of Corporate and Endorser Credibility on Attitudes and Purchase Intentions. Journal of Marketing Theory and Practice, 10(3), https:\/\/doi.org\/10.1080\/10696679.2002.11501916","DOI":"10.1080\/10696679.2002.11501916"},{"key":"10349_CR77","doi-asserted-by":"publisher","unstructured":"Lampos, V., Majumder, M. S., Yom-Tov, E., Edelstein, M., Moura, S., Hamada, Y., Rangaka, M. X., McKendry, R. A., & Cox, I. J. (2021). Tracking COVID-19 using online search. Npj Digital Medicine, 4(1), https:\/\/doi.org\/10.1038\/s41746-021-00384-w","DOI":"10.1038\/s41746-021-00384-w"},{"key":"10349_CR78","doi-asserted-by":"publisher","unstructured":"Lee, Y., & Koo, J. (2015). Athlete Endorsement, Attitudes, and Purchase Intention: The Interaction Effect Between Athlete Endorser-Product Congruence and Endorser Credibility. Journal of Sport Management, 29(5), https:\/\/doi.org\/10.1123\/jsm.2014-0195","DOI":"10.1123\/jsm.2014-0195"},{"key":"10349_CR79","unstructured":"de Leeuw, E. D., Hox, J. J., & Dillman, D. A. (2008). International handbook of survey methodology. Lawrence Erlbaum Associates"},{"key":"10349_CR80","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-022-10296-z","author":"J Li","year":"2022","unstructured":"Li, J., & Chang, X. (2022). Combating Misinformation by Sharing the Truth: A Study on the Spread of Fact-Checks on Social Media. Information Systems Frontiers. https:\/\/doi.org\/10.1007\/s10796-022-10296-z","journal-title":"Information Systems Frontiers"},{"key":"10349_CR81","doi-asserted-by":"publisher","unstructured":"Lou, C., & Yuan, S. (2019). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Journal of Interactive Advertising, 19(1), https:\/\/doi.org\/10.1080\/15252019.2018.1533501","DOI":"10.1080\/15252019.2018.1533501"},{"key":"10349_CR84","doi-asserted-by":"publisher","unstructured":"MacKenzie, S. B., & Lutz, R. J. (1989). An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context. Journal of Marketing, 53(2), https:\/\/doi.org\/10.2307\/1251413","DOI":"10.2307\/1251413"},{"key":"10349_CR85","doi-asserted-by":"publisher","unstructured":"Majerczak, P., & Strzelecki, A. (2022). Trust, Media Credibility, Social Ties, and the Intention to Share towards Information Verification in an Age of Fake News. Behavioral Sciences, 12(2), https:\/\/doi.org\/10.3390\/bs12020051","DOI":"10.3390\/bs12020051"},{"key":"10349_CR86","doi-asserted-by":"publisher","unstructured":"McCroskey, J. C., & McCain, T. A. (1974). The measurement of interpersonal attraction. Speech Monographs, 41(3), https:\/\/doi.org\/10.1080\/03637757409375845","DOI":"10.1080\/03637757409375845"},{"key":"10349_CR87","doi-asserted-by":"publisher","unstructured":"McGonagle, T. (2017). \u201cFake news\u201d: False fears or real concerns? Netherlands Quarterly of Human Rights, 35(4), https:\/\/doi.org\/10.1177\/0924051917738685. Article 4","DOI":"10.1177\/0924051917738685"},{"key":"10349_CR88","doi-asserted-by":"publisher","unstructured":"Nam, J., Ekinci, Y., & Whyatt, G. (2011). Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research, 38(3), https:\/\/doi.org\/10.1016\/j.annals.2011.01.015","DOI":"10.1016\/j.annals.2011.01.015"},{"issue":"2","key":"10349_CR89","doi-asserted-by":"publisher","first-page":"517","DOI":"10.1007\/s10796-020-10090-9","volume":"24","author":"F Namisango","year":"2022","unstructured":"Namisango, F., Kang, K., & Beydoun, G. (2022). How the Structures Provided by Social Media Enable Collaborative Outcomes: A Study of Service Co-creation in Nonprofits. Information Systems Frontiers, 24(2), 517\u2013535. https:\/\/doi.org\/10.1007\/s10796-020-10090-9","journal-title":"Information Systems Frontiers"},{"key":"10349_CR90","unstructured":"National Restaurant Association (2020). Restaurants on Track to Lose $80 Billion in Sales by End of April; 8 Million Employees out of Work. https:\/\/restaurant.org\/education-and-resources\/resource-library\/restaurants-on-track-to-lose-$80-billion-in-sales-by-end-of-april;-8-million-employees-out-of-work\/"},{"key":"10349_CR91","unstructured":"Newsdesk Cambridge (2020). Small businesses likely to be hardest hit by the coronavirus. https:\/\/www.cambridgeindependent.co.uk\/business\/small-businesses-likely-to-be-hardest-hit-by-the-coronavirus-warns-ian-sandison-of-cambridge-bid-9102934\/"},{"key":"10349_CR92","unstructured":"OECD (2020). Tourism Policy Responses to the coronavirus (COVID-19). https:\/\/www.oecd.org\/coronavirus\/policy-responses\/tourism-policy-responses-to-the-coronavirus-covid-19-6466aa20\/"},{"key":"10349_CR93","doi-asserted-by":"publisher","unstructured":"Oghazi, P., Karlsson, S., Hellstr\u00f6m, D., Mostaghel, R., & Sattari, S. (2021). From Mars to Venus: Alteration of trust and reputation in online shopping. Journal of Innovation & Knowledge, 6(4), 197\u2013202. https:\/\/doi.org\/10.1016\/j.jik.2020.06.002","DOI":"10.1016\/j.jik.2020.06.002"},{"issue":"3","key":"10349_CR94","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1080\/00913367.1990.10673191","volume":"19","author":"R Ohanian","year":"1990","unstructured":"Ohanian, R. (1990). Construction and Validation of a Scale to Measure Celebrity Endorsers\u2019 Perceived Expertise, Trustworthiness, and Attractiveness. Journal of Advertising, 19(3), 39\u201352. https:\/\/doi.org\/10.1080\/00913367.1990.10673191","journal-title":"Journal of Advertising"},{"key":"10349_CR95","unstructured":"O\u2019Keefe, D. J. (2002). Persuasion: Theory & research (2nd ed.). Sage Publications"},{"key":"10349_CR96","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-022-10242-z","author":"F Olan","year":"2022","unstructured":"Olan, F., Jayawickrama, U., Arakpogun, E. O., Suklan, J., & Liu, S. (2022). Fake news on Social Media: The Impact on Society. Information Systems Frontiers. https:\/\/doi.org\/10.1007\/s10796-022-10242-z","journal-title":"Information Systems Frontiers"},{"key":"10349_CR98","doi-asserted-by":"publisher","unstructured":"Papadopoulos, T., Baltas, K. N., & Balta, M. E. (2020). The use of digital technologies by small and medium enterprises during COVID-19: Implications for theory and practice. International Journal of Information Management, 55, 102192. https:\/\/doi.org\/10.1016\/j.ijinfomgt.2020.102192","DOI":"10.1016\/j.ijinfomgt.2020.102192"},{"issue":"1","key":"10349_CR100","doi-asserted-by":"publisher","first-page":"4","DOI":"10.3390\/ijfs6010004","volume":"6","author":"M Pervan","year":"2017","unstructured":"Pervan, M., Curak, M., & Pavic Kramaric, T. (2017). The Influence of Industry Characteristics and Dynamic Capabilities on Firms\u2019 Profitability. International Journal of Financial Studies, 6(1), 4. https:\/\/doi.org\/10.3390\/ijfs6010004","journal-title":"International Journal of Financial Studies"},{"issue":"2","key":"10349_CR101","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1111\/j.1559-1816.2004.tb02547.x","volume":"34","author":"C Pornpitakpan","year":"2004","unstructured":"Pornpitakpan, C. (2004). The Persuasiveness of Source Credibility: A Critical Review of Five Decades\u2019 Evidence. Journal of Applied Social Psychology, 34(2), 243\u2013281. https:\/\/doi.org\/10.1111\/j.1559-1816.2004.tb02547.x","journal-title":"Journal of Applied Social Psychology"},{"key":"10349_CR102","doi-asserted-by":"publisher","unstructured":"Priyono, A., Moin, A., & Putri, V. N. A. O. (2020). Identifying Digital Transformation Paths in the Business Model of SMEs during the COVID-19 Pandemic. Journal of Open Innovation: Technology Market and Complexity, 6(4), https:\/\/doi.org\/10.3390\/joitmc6040104. Article 4","DOI":"10.3390\/joitmc6040104"},{"key":"10349_CR103","doi-asserted-by":"publisher","unstructured":"Pulido, C. M., Villarejo-Carballido, B., Redondo-Sama, G., & G\u00f3mez, A. (2020). COVID-19 infodemic: More retweets for science-based information on coronavirus than for false information. International Sociology, 35(4), https:\/\/doi.org\/10.1177\/0268580920914755","DOI":"10.1177\/0268580920914755"},{"issue":"1","key":"10349_CR104","doi-asserted-by":"publisher","first-page":"e28","DOI":"10.2196\/jmir.1878","volume":"14","author":"DE Ramo","year":"2012","unstructured":"Ramo, D. E., & Prochaska, J. J. (2012). Broad Reach and Targeted Recruitment Using Facebook for an Online Survey of Young Adult Substance Use. Journal of Medical Internet Research, 14(1), e28. https:\/\/doi.org\/10.2196\/jmir.1878","journal-title":"Journal of Medical Internet Research"},{"key":"10349_CR105","doi-asserted-by":"publisher","unstructured":"Rather, R. A., Hollebeek, L. D., Vo-Thanh, T., Ramkissoon, H., Leppiman, A., & Smith, D. (2022). Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement. Journal of Consumer Behaviour, 21(5), https:\/\/doi.org\/10.1002\/cb.2070","DOI":"10.1002\/cb.2070"},{"issue":"2","key":"10349_CR106","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1177\/1356766707087519","volume":"14","author":"D Schmallegger","year":"2008","unstructured":"Schmallegger, D., & Carson, D. (2008). Blogs in tourism: Changing approaches to information exchange. Journal of Vacation Marketing, 14(2), 99\u2013110. https:\/\/doi.org\/10.1177\/1356766707087519","journal-title":"Journal of Vacation Marketing"},{"issue":"3","key":"10349_CR107","doi-asserted-by":"publisher","first-page":"371","DOI":"10.1086\/267813","volume":"34","author":"GI Schulman","year":"1970","unstructured":"Schulman, G. I., & Worrall, C. (1970). Salience Patterns, Source Credibility, and the Sleeper Effect. Public Opinion Quarterly, 34(3), 371. https:\/\/doi.org\/10.1086\/267813","journal-title":"Public Opinion Quarterly"},{"key":"10349_CR108","doi-asserted-by":"publisher","first-page":"100018","DOI":"10.1016\/j.resglo.2020.100018","volume":"2","author":"M Shafi","year":"2020","unstructured":"Shafi, M., Liu, J., & Ren, W. (2020). Impact of COVID-19 pandemic on micro, small, and medium-sized Enterprises operating in Pakistan. Research in Globalization, 2, 100018. https:\/\/doi.org\/10.1016\/j.resglo.2020.100018","journal-title":"Research in Globalization"},{"issue":"4","key":"10349_CR109","doi-asserted-by":"publisher","first-page":"7","DOI":"10.2501\/JAR-41-4-7-21","volume":"41","author":"PN Shamdasani","year":"2001","unstructured":"Shamdasani, P. N., Stanaland, A. J. S., & Tan, J. (2001). Location, Location, Location: Insights for Advertising Placement on the Web. Journal of Advertising Research, 41(4), 7\u201321. https:\/\/doi.org\/10.2501\/JAR-41-4-7-21","journal-title":"Journal of Advertising Research"},{"key":"10349_CR110","unstructured":"Shamdasani, P., Sabandi, N., & Subramanyam, S. (2001). Comparing Browsing Behavior in Physical and Virtual Stories: An Exploratory Study. 69"},{"key":"10349_CR112","unstructured":"Shimp, T. A. (2000). Advertising promotion. Supplemental aspects of integrated marketing communications (5th ed.). Harcourt College Publishers"},{"key":"10349_CR114","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1016\/j.jbusres.2020.06.015","volume":"117","author":"M Sigala","year":"2020","unstructured":"Sigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of Business Research, 117, 312\u2013321. https:\/\/doi.org\/10.1016\/j.jbusres.2020.06.015","journal-title":"Journal of Business Research"},{"key":"10349_CR115","doi-asserted-by":"publisher","first-page":"464","DOI":"10.1016\/j.jbusres.2020.03.039","volume":"119","author":"J Singh","year":"2020","unstructured":"Singh, J., Crisafulli, B., Quamina, L. T., & Xue, M. T. (2020). \u2018To trust or not to trust\u2019: The impact of social media influencers on the reputation of corporate brands in crisis. Journal of Business Research, 119, 464\u2013480. https:\/\/doi.org\/10.1016\/j.jbusres.2020.03.039","journal-title":"Journal of Business Research"},{"key":"10349_CR116","doi-asserted-by":"publisher","unstructured":"Sinha, I., & Smith, M. F. (2000). Consumers\u2019 perceptions of promotional framing of price. Psychology and Marketing, 17(3), https:\/\/doi.org\/10.1002\/(SICI)1520-6793(200003)17:3<257::AID-MAR4>3.0.CO;2-P. Article 3","DOI":"10.1002\/(SICI)1520-6793(200003)17:3<257::AID-MAR4>3.0.CO;2-P"},{"key":"10349_CR117","doi-asserted-by":"publisher","first-page":"101742","DOI":"10.1016\/j.jretconser.2019.01.011","volume":"53","author":"K Sokolova","year":"2020","unstructured":"Sokolova, K., & Kefi, H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services, 53, 101742. https:\/\/doi.org\/10.1016\/j.jretconser.2019.01.011","journal-title":"Journal of Retailing and Consumer Services"},{"key":"10349_CR118","unstructured":"Statista (2020). Decline in pub, bar and restaurant sales due to COVID-19 in the UK 2020. https:\/\/www.statista.com\/statistics\/1105174\/uk-pub-and-restaurant-sales-fall-due-to-covid-19"},{"issue":"1","key":"10349_CR120","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1287\/isre.14.1.47.14767","volume":"14","author":"SW Sussman","year":"2003","unstructured":"Sussman, S. W., & Siegal, W. S. (2003). Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption. Information Systems Research, 14(1), 47\u201365. https:\/\/doi.org\/10.1287\/isre.14.1.47.14767","journal-title":"Information Systems Research"},{"key":"10349_CR122","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1016\/j.jretconser.2019.05.026","volume":"51","author":"S Talwar","year":"2019","unstructured":"Talwar, S., Dhir, A., Kaur, P., Zafar, N., & Alrasheedy, M. (2019). Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior. Journal of Retailing and Consumer Services, 51, 72\u201382. https:\/\/doi.org\/10.1016\/j.jretconser.2019.05.026","journal-title":"Journal of Retailing and Consumer Services"},{"key":"10349_CR123","doi-asserted-by":"publisher","unstructured":"Tandoc, E. C. Jr., Duffy, A., Jones-Jang, S. M., & Wen Pin, W. G. (2021). Poisoning the information well?: The impact of fake news on news media credibility. Journal of Language and Politics, 20(5), https:\/\/doi.org\/10.1075\/jlp.21029.tan","DOI":"10.1075\/jlp.21029.tan"},{"key":"10349_CR124","doi-asserted-by":"publisher","unstructured":"Thong, J. Y. L., Hong, S. J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human-Computer Studies, 64(9), https:\/\/doi.org\/10.1016\/j.ijhcs.2006.05.001. Article 9","DOI":"10.1016\/j.ijhcs.2006.05.001"},{"key":"10349_CR125","doi-asserted-by":"publisher","unstructured":"Till, B. D., & Busler, M. (2000). The Match-Up Hypothesis: Physical Attractiveness, Expertise, and the Role of Fit on Brand Attitude, Purchase Intent and Brand Beliefs. Journal of Advertising, 29(3), https:\/\/doi.org\/10.1080\/00913367.2000.10673613","DOI":"10.1080\/00913367.2000.10673613"},{"key":"10349_CR126","doi-asserted-by":"publisher","first-page":"110265","DOI":"10.1016\/j.envres.2020.110265","volume":"193","author":"HN Tran","year":"2021","unstructured":"Tran, H. N., Le, G. T., Nguyen, D. T., Juang, R. S., Rinklebe, J., Bhatnagar, A., Lima, E. C., Iqbal, H. M. N., Sarmah, A. K., & Chao, H. P. (2021). SARS-CoV-2 coronavirus in water and wastewater: A critical review about presence and concern. Environmental Research, 193, 110265. https:\/\/doi.org\/10.1016\/j.envres.2020.110265","journal-title":"Environmental Research"},{"key":"10349_CR127","doi-asserted-by":"publisher","unstructured":"Turel, O., & Osatuyi, B. (2021). Biased Credibility and Sharing of Fake News on Social Media: Considering Peer Context and Self-Objectivity State. Journal of Management Information Systems, 38(4), https:\/\/doi.org\/10.1080\/07421222.2021.1990614. Article 4","DOI":"10.1080\/07421222.2021.1990614"},{"key":"10349_CR128","doi-asserted-by":"publisher","unstructured":"Umeogu, B. (2012). Source Credibility: A Philosophical Analysis. Open Journal of Philosophy, 02(02), https:\/\/doi.org\/10.4236\/ojpp.2012.22017. Article 02","DOI":"10.4236\/ojpp.2012.22017"},{"issue":"7","key":"10349_CR129","doi-asserted-by":"publisher","first-page":"778","DOI":"10.1108\/MIP-01-2018-0027","volume":"36","author":"P van Esch","year":"2018","unstructured":"van Esch, P., Arli, D., Castner, J., Talukdar, N., & Northey, G. (2018). Consumer attitudes towards bloggers and paid blog advertisements: What\u2019s new? Marketing Intelligence & Planning, 36(7), 778\u2013793. https:\/\/doi.org\/10.1108\/MIP-01-2018-0027","journal-title":"Marketing Intelligence & Planning"},{"key":"10349_CR130","doi-asserted-by":"publisher","first-page":"741065","DOI":"10.3389\/fpsyg.2021.741065","volume":"12","author":"J Wang","year":"2021","unstructured":"Wang, J., Fan, X., Shen, X., & Gao, Y. (2021). Understanding the Dark Side of Online Reviews on Consumers\u2019 Purchase Intentions in E-Commerce: Evidence From a Consumer Experiment in China. Frontiers in Psychology, 12, 741065. https:\/\/doi.org\/10.3389\/fpsyg.2021.741065","journal-title":"Frontiers in Psychology"},{"issue":"4","key":"10349_CR131","doi-asserted-by":"publisher","first-page":"456","DOI":"10.1080\/03637756909375639","volume":"36","author":"ID Warren","year":"1969","unstructured":"Warren, I. D. (1969). The effect of credibility in sources of testimony on audience attitudes toward speaker and message. Speech Monographs, 36(4), 456\u2013458. https:\/\/doi.org\/10.1080\/03637756909375639","journal-title":"Speech Monographs"},{"issue":"3","key":"10349_CR132","doi-asserted-by":"publisher","first-page":"233","DOI":"10.1037\/h0041081","volume":"68","author":"WA Watts","year":"1964","unstructured":"Watts, W. A., & McGuire, W. J. (1964). Persistence of induced opinion change, and retention of the inducing message contents. The Journal of Abnormal and Social Psychology, 68(3), 233\u2013241. https:\/\/doi.org\/10.1037\/h0041081","journal-title":"The Journal of Abnormal and Social Psychology"},{"key":"10349_CR133","unstructured":"Weiss, R. (1974). The Provisions of Social Relationships. In: Rubin, Z., Ed., Doing unto Others. Prentice Hall"},{"issue":"2","key":"10349_CR134","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1080\/00207596808247232","volume":"3","author":"JO Whittaker","year":"1968","unstructured":"Whittaker, J. O., & Meade, R. D. (1968). Retention of Opinion Change as a Function of Differential Source Credibility: A Cross-Cultural Study. International Journal of Psychology, 3(2), 103\u2013108. https:\/\/doi.org\/10.1080\/00207596808247232","journal-title":"International Journal of Psychology"},{"issue":"5","key":"10349_CR135","doi-asserted-by":"publisher","first-page":"707","DOI":"10.1108\/JPBM-06-2019-2442","volume":"30","author":"KP Wiedmann","year":"2021","unstructured":"Wiedmann, K. P., & von Mettenheim, W. (2021). Attractiveness, trustworthiness and expertise \u2013 social influencers\u2019 winning formula? Journal of Product & Brand Management, 30(5), 707\u2013725. https:\/\/doi.org\/10.1108\/JPBM-06-2019-2442","journal-title":"Journal of Product & Brand Management"},{"key":"10349_CR136","doi-asserted-by":"publisher","unstructured":"Xiao, M., Wang, R., & Chan-Olmsted, S. (2018). Factors affecting YouTube influencer marketing credibility: A heuristic-systematic model. Journal of Media Business Studies, 15(3), https:\/\/doi.org\/10.1080\/16522354.2018.1501146","DOI":"10.1080\/16522354.2018.1501146"},{"key":"10349_CR139","doi-asserted-by":"publisher","unstructured":"Yi, Y., & Yoo, J. (2011). The long-term effects of sales promotions on brand attitude across monetary and non-monetary promotions: Long-Term Effects of Sales Promotions. Psychology & Marketing, 28(9), https:\/\/doi.org\/10.1002\/mar.20416. Article 9","DOI":"10.1002\/mar.20416"},{"key":"10349_CR141","doi-asserted-by":"publisher","unstructured":"Yoon, J., Lee, Y., & Kim, S. (2001). Investigation of the reaction pathway of OH radicals produced by Fenton oxidation in the conditions of wastewater treatment. Water Science and Technology, 44(5), https:\/\/doi.org\/10.2166\/wst.2001.0242","DOI":"10.2166\/wst.2001.0242"},{"key":"10349_CR143","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1016\/j.jhtm.2014.03.001","volume":"21","author":"X Zhao","year":"2014","unstructured":"Zhao, X., Liu, Y., Bi, H., & Law, R. (2014). Influence of coupons on online travel reservation service recovery. Journal of Hospitality and Tourism Management, 21, 18\u201326. https:\/\/doi.org\/10.1016\/j.jhtm.2014.03.001","journal-title":"Journal of Hospitality and Tourism Management"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-022-10349-3.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10796-022-10349-3\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-022-10349-3.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,11,24]],"date-time":"2023-11-24T08:26:19Z","timestamp":1700814379000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10796-022-10349-3"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,11,3]]},"references-count":115,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2023,12]]}},"alternative-id":["10349"],"URL":"https:\/\/doi.org\/10.1007\/s10796-022-10349-3","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,11,3]]},"assertion":[{"value":"4 October 2022","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"3 November 2022","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The author(s) declared no potential conflicts of interest with respect to the research, authorship, and\/or publication of this article.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}