{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,13]],"date-time":"2026-05-13T16:12:24Z","timestamp":1778688744404,"version":"3.51.4"},"reference-count":111,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2023,4,19]],"date-time":"2023-04-19T00:00:00Z","timestamp":1681862400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,4,19]],"date-time":"2023-04-19T00:00:00Z","timestamp":1681862400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2024,4]]},"DOI":"10.1007\/s10796-023-10393-7","type":"journal-article","created":{"date-parts":[[2023,4,19]],"date-time":"2023-04-19T05:02:01Z","timestamp":1681880521000},"page":"689-708","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":32,"title":["IoT-Based Information System on Cold-Chain Logistics Service Quality (ICCLSQ) Management in Logistics 4.0"],"prefix":"10.1007","volume":"26","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8215-4190","authenticated-orcid":false,"given":"Yuk Ming","family":"Tang","sequence":"first","affiliation":[],"role":[{"role":"author","vocab":"crossref"}]},{"given":"Ka Yin","family":"Chau","sequence":"additional","affiliation":[],"role":[{"role":"author","vocab":"crossref"}]},{"given":"Wei Ting","family":"Kuo","sequence":"additional","affiliation":[],"role":[{"role":"author","vocab":"crossref"}]},{"given":"Xiao Xiao","family":"Liu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocab":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,4,19]]},"reference":[{"issue":"2","key":"10393_CR1","doi-asserted-by":"publisher","first-page":"360","DOI":"10.14716\/ijtech.v12i2.4122","volume":"12","author":"AA Agus","year":"2021","unstructured":"Agus, A. A., Yudoko, G., Mulyono, N., & Imaniya, T. (2021). E-Commerce performance, digital marketing capability and supply chain capability within e-commerce platform: longitudinal study before and after COVID-19. International Journal of Technology, 12(2), 360\u2013370. https:\/\/doi.org\/10.14716\/ijtech.v12i2.4122","journal-title":"International Journal of Technology"},{"issue":"1","key":"10393_CR2","doi-asserted-by":"publisher","first-page":"68","DOI":"10.4018\/jisscm.2010092905","volume":"3","author":"I Al Kattan","year":"2010","unstructured":"Al Kattan, I., & Al Khudairi, T. (2010). Simulation of inventory control system in a supply chain using RFID. International Journal of Information Systems Supply Chain Management, 3(1), 68\u201386.","journal-title":"International Journal of Information Systems Supply Chain Management"},{"issue":"3","key":"10393_CR3","doi-asserted-by":"publisher","first-page":"922","DOI":"10.1108\/IJLM-06-2017-0147","volume":"29","author":"I Ali","year":"2018","unstructured":"Ali, I., Nagalingam, S., & Gurd, B. (2018). A resilience model for cold chain logistics of perishable products. The International Journal of Logistics Management, 29(3), 922\u2013941. https:\/\/doi.org\/10.1108\/IJLM-06-2017-0147","journal-title":"The International Journal of Logistics Management"},{"key":"10393_CR4","unstructured":"Ariff, M., Yan, N., Zakuan, N., Rahim, K., & Ismail, K. (2013). Online purchasing behavior of Malaysia\u2019s young consumers. Recent Trends in Social and Behaviour Sciences: Proceedings of the International Congress on Interdisciplinary Behaviour and Social Sciences"},{"issue":"4","key":"10393_CR5","doi-asserted-by":"publisher","first-page":"249","DOI":"10.1108\/13598540710759763","volume":"12","author":"M Attaran","year":"2007","unstructured":"Attaran, M. (2007). RFID: An enabler of supply chain operations. Supply Chain Management: An International Journal, 12(4), 249\u2013257. https:\/\/doi.org\/10.1108\/13598540710759763","journal-title":"Supply Chain Management: An International Journal"},{"key":"10393_CR6","doi-asserted-by":"publisher","first-page":"170","DOI":"10.1016\/j.foodcont.2017.11.022","volume":"86","author":"R Badia-Melis","year":"2018","unstructured":"Badia-Melis, R., Mc Carthy, U., Ruiz-Garcia, L., Garcia-Hierro, J., & Villalba, J. R. (2018). New trends in cold chain monitoring applications-A review. Food Control, 86, 170\u2013182.","journal-title":"Food Control"},{"issue":"1","key":"10393_CR7","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1007\/BF02894507","volume":"25","author":"CC Bienstock","year":"1997","unstructured":"Bienstock, C. C., Mentzer, J. T., & Bird, M. M. (1997). Measuring physical distribution service quality. Journal of the Academy of Marketing Science, 25(1), 31.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"10393_CR8","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1016\/j.ijpe.2007.03.023","volume":"113","author":"CC Bienstock","year":"2008","unstructured":"Bienstock, C. C., Royne, M. B., Sherrell, D., & Stafford, T. F. (2008). An expanded model of logistics service quality: Incorporating logistics information technology. International Journal of Production Economics, 113(1), 205\u2013222.","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"10393_CR9","doi-asserted-by":"publisher","first-page":"445","DOI":"10.3233\/HSM-18305","volume":"37","author":"PO Boadi","year":"2018","unstructured":"Boadi, P. O., Guoxin, L., Sai, A. A., & Karikari, A. F. (2018). Customer dissatisfaction and unfavorable word of mouth. Human Systems Management, 37(4), 445\u2013451.","journal-title":"Human Systems Management"},{"issue":"3","key":"10393_CR10","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1177\/0049124189017003004","volume":"17","author":"KA Bollen","year":"1989","unstructured":"Bollen, K. A. (1989). A new incremental fit index for general structural equation models. Sociological Methods Research, 17(3), 303\u2013316.","journal-title":"Sociological Methods Research"},{"issue":"4","key":"10393_CR11","doi-asserted-by":"publisher","first-page":"1061","DOI":"10.1037\/0033-295X.111.4.1061","volume":"111","author":"D Borsboom","year":"2004","unstructured":"Borsboom, D., Mellenbergh, G. J., & Van Heerden, J. (2004). The concept of validity. Psychological Review, 111(4), 1061.","journal-title":"Psychological Review"},{"issue":"3","key":"10393_CR12","doi-asserted-by":"publisher","first-page":"52","DOI":"10.1509\/jmkg.73.3.052","volume":"73","author":"JJ Brakus","year":"2009","unstructured":"Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52\u201368.","journal-title":"Journal of Marketing"},{"issue":"4","key":"10393_CR13","doi-asserted-by":"publisher","first-page":"752","DOI":"10.1016\/j.omega.2012.09.004","volume":"41","author":"X Cai","year":"2013","unstructured":"Cai, X., Chen, J., Xiao, Y., Xu, X., & Yu, G. (2013). Fresh-product supply chain management with logistics outsourcing. Omega, 41(4), 752\u2013765.","journal-title":"Omega"},{"key":"10393_CR14","first-page":"100493","volume":"30","author":"Y Cang","year":"2021","unstructured":"Cang, Y., & Wang, D. (2021). A comparative study on the online shopping willingness of fresh agricultural products between experienced consumers and potential consumers. Sustainable Computing: Informatics Systems, 30, 100493.","journal-title":"Sustainable Computing: Informatics Systems"},{"issue":"10","key":"10393_CR15","doi-asserted-by":"publisher","first-page":"1418","DOI":"10.1080\/17517575.2021.1880642","volume":"15","author":"KY Chau","year":"2021","unstructured":"Chau, K. Y., Tang, Y. M., Liu, X., Ip, Y. K., & Tao, Y. (2021). Investigation of critical success factors for improving supply chain quality management in manufacturing. Enterprise Information Systems, 15(10), 1418\u20131437. https:\/\/doi.org\/10.1080\/17517575.2021.1880642","journal-title":"Enterprise Information Systems"},{"issue":"3","key":"10393_CR16","doi-asserted-by":"publisher","first-page":"887","DOI":"10.1108\/IJLM-01-2017-0021","volume":"29","author":"MC Chen","year":"2018","unstructured":"Chen, M. C., Lu, C. C., & Liu, Y. C. (2018). Optimal consolidation of fresh agricultural products in a multi-temperature joint distribution system. The International Journal of Logistics Management, 29(3), 887\u2013901. https:\/\/doi.org\/10.1108\/IJLM-01-2017-0021","journal-title":"The International Journal of Logistics Management"},{"issue":"21","key":"10393_CR17","doi-asserted-by":"publisher","first-page":"4091","DOI":"10.3390\/ijerph16214091","volume":"16","author":"MC Chen","year":"2019","unstructured":"Chen, M. C., Hsu, C. L., & Lee, L. H. (2019). Service quality and customer satisfaction in pharmaceutical logistics: An analysis based on Kano model and importance-satisfaction model. International Journal of Environmental Research Public Health, 16(21), 4091.","journal-title":"International Journal of Environmental Research Public Health"},{"issue":"1\u20102","key":"10393_CR18","first-page":"3","volume":"14","author":"K Chow","year":"2006","unstructured":"Chow, K., Choy, K. L., & Lee, W. B. (2006). On the design of a real-time knowledge\u2010based system for managing logistics operations. Intelligent Systems in Accounting Finance Management: International Journal, 14(1\u20102), 3\u201325.","journal-title":"Intelligent Systems in Accounting Finance Management: International Journal"},{"key":"10393_CR19","volume-title":"Marketing research: Methodological foundations","author":"GA Churchill","year":"2006","unstructured":"Churchill, G. A., & Iacobucci, D. (2006). Marketing research: Methodological foundations. Dryden Press."},{"issue":"2","key":"10393_CR20","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1016\/S0022-4359(00)00028-2","volume":"76","author":"JJ Cronin Jr","year":"2000","unstructured":"Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193\u2013218.","journal-title":"Journal of Retailing"},{"key":"10393_CR21","doi-asserted-by":"publisher","unstructured":"Cui, L., He, S. S., Deng, H. P., & Wang, X. Y. (n.d.). Sustaining customer loyalty of fresh food e-tailers: an empirical study in China. Asia Pacific Journal of Marketing and Logistics. https:\/\/doi.org\/10.1108\/apjml-01-2022-0013","DOI":"10.1108\/apjml-01-2022-0013"},{"issue":"4","key":"10393_CR22","doi-asserted-by":"publisher","first-page":"2233","DOI":"10.1109\/TII.2014.2300753","volume":"10","author":"L Da Xu","year":"2014","unstructured":"Da Xu, L., He, W., & Li, S. (2014). Internet of things in industries: A survey. IEEE Transactions on Industrial Informatics, 10(4), 2233\u20132243.","journal-title":"IEEE Transactions on Industrial Informatics"},{"issue":"2","key":"10393_CR23","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1002\/j.2158-1592.2006.tb00217.x","volume":"27","author":"BR Davis","year":"2006","unstructured":"Davis, B. R., & Mentzer, J. T. (2006). Logistics service driven loyalty: an exploratory study. Journal of Business Logistics, 27(2), 53\u201373.","journal-title":"Journal of Business Logistics"},{"issue":"6","key":"10393_CR24","doi-asserted-by":"publisher","first-page":"781","DOI":"10.1016\/j.jom.2007.07.001","volume":"26","author":"B Davis-Sramek","year":"2008","unstructured":"Davis-Sramek, B., Mentzer, J. T., & Stank, T. P. (2008). Creating consumer durable retailer customer loyalty through order fulfillment service operations. Journal of Operations Management, 26(6), 781\u2013797.","journal-title":"Journal of Operations Management"},{"issue":"4","key":"10393_CR25","doi-asserted-by":"publisher","first-page":"440","DOI":"10.1007\/s11747-009-0148-y","volume":"37","author":"B Davis-Sramek","year":"2009","unstructured":"Davis-Sramek, B., Droge, C., Mentzer, J. T., & Myers, M. B. (2009). Creating commitment and loyalty behavior among retailers: What are the roles of service quality and satisfaction? Journal of the Academy of Marketing Science, 37(4), 440.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"5","key":"10393_CR26","doi-asserted-by":"publisher","first-page":"508","DOI":"10.1016\/j.jbusres.2010.04.007","volume":"64","author":"DX Ding","year":"2011","unstructured":"Ding, D. X., Hu, P. J. H., & Sheng, O. R. L. (2011). e-SELFQUAL: A scale for measuring online self-service quality. Journal of Business Research, 64(5), 508\u2013515.","journal-title":"Journal of Business Research"},{"key":"10393_CR27","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1016\/j.ijpe.2016.11.011","volume":"184","author":"MA Dulebenets","year":"2017","unstructured":"Dulebenets, M. A., & Ozguven, E. E. (2017). Vessel scheduling in liner shipping: Modeling transport of perishable assets. International Journal of Production Economics, 184, 141\u2013156.","journal-title":"International Journal of Production Economics"},{"issue":"04","key":"10393_CR28","doi-asserted-by":"publisher","first-page":"120","DOI":"10.4236\/ojop.2016.54013","volume":"5","author":"MA Dulebenets","year":"2016","unstructured":"Dulebenets, M. A., Ozguven, E. E., Moses, R., & Ulak, M. B. (2016). Intermodal freight network design for transport of perishable products. Open Journal of Optimization, 5(04), 120.","journal-title":"Open Journal of Optimization"},{"key":"10393_CR29","doi-asserted-by":"publisher","first-page":"637","DOI":"10.1007\/s00038-012-0416-3","volume":"58","author":"R Eisinga","year":"2013","unstructured":"Eisinga, R., Grotenhuis, Mt., & Pelzer, B. (2013). The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown? International Journal of Public Health, 58, 637\u2013642. https:\/\/doi.org\/10.1007\/s00038-012-0416-3","journal-title":"International Journal of Public Health"},{"issue":"6","key":"10393_CR30","doi-asserted-by":"publisher","first-page":"926","DOI":"10.1631\/jzus.2007.A0926","volume":"8","author":"Y Feng","year":"2007","unstructured":"Feng, Y., Zheng, B., & Tan, J. (2007). Exploratory study of logistics service quality scale based on online shopping malls. Journal of Zhejiang University-Science A, 8(6), 926\u2013931.","journal-title":"Journal of Zhejiang University-Science A"},{"key":"10393_CR31","doi-asserted-by":"crossref","unstructured":"Fernandes, D. W., Moori, R. G., & Vitorino Filho, V. A. (2018). Logistic service quality as a mediator between logistics capabilities and customer satisfaction. Revista de Gest\u00e3o.","DOI":"10.1108\/REGE-01-2018-0015"},{"issue":"4","key":"10393_CR32","doi-asserted-by":"publisher","first-page":"334","DOI":"10.1108\/08876041311330807","volume":"27","author":"M Fraering","year":"2013","unstructured":"Fraering, M., & Minor, M. S. (2013). Beyond loyalty: Customer satisfaction, loyalty, and fortitude. Journal of Services Marketing, 27(4), 334\u2013344. https:\/\/doi.org\/10.1108\/08876041311330807","journal-title":"Journal of Services Marketing"},{"issue":"1","key":"10393_CR33","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1002\/j.2158-1592.2010.tb00127.x","volume":"31","author":"BS Fugate","year":"2010","unstructured":"Fugate, B. S., Mentzer, J. T., & Stank, T. P. (2010). Logistics performance: Efficiency, effectiveness, and differentiation. Journal of Business Logistics, 31(1), 43\u201362.","journal-title":"Journal of Business Logistics"},{"key":"10393_CR34","unstructured":"Fung-Business-Intelligence (2020). Overview of the Innovative B2C Business Models in China. Retrieved 6 April from https:\/\/www.fbicgroup.com\/report\/business-model-innovation-part-1-overview-of-the-innovative-b2c-business-models-in-china\/"},{"issue":"6","key":"10393_CR35","first-page":"167","volume":"18","author":"Z Gao","year":"2020","unstructured":"Gao, Z., Kim, H. H., & Sim, J. (2020). Research on influencing factors of consumer behavior of fresh agricultural products e-commerce in China. Journal of Digital Convergence, 18(6), 167\u2013175.","journal-title":"Journal of Digital Convergence"},{"issue":"3","key":"10393_CR36","doi-asserted-by":"publisher","first-page":"68","DOI":"10.1111\/jscm.12185","volume":"55","author":"S Garc\u00eda-Dastugue","year":"2019","unstructured":"Garc\u00eda-Dastugue, S., & Eroglu, C. (2019). Operating performance effects of service quality and environmental sustainability capabilities in logistics. Journal of Supply Chain Management, 55(3), 68\u201387.","journal-title":"Journal of Supply Chain Management"},{"issue":"7","key":"10393_CR37","doi-asserted-by":"publisher","first-page":"1109","DOI":"10.1080\/02642060903100380","volume":"31","author":"I Gil-Saura","year":"2011","unstructured":"Gil-Saura, I., & Ruiz-Molina, M. E. (2011). Logistics service quality and buyer-customer relationships: The moderating role of technology in B2B and B2C contexts. Service Industries Journal, 31(7), 1109\u20131123. https:\/\/doi.org\/10.1080\/02642060903100380. (Article Pii 927977149).","journal-title":"Service Industries Journal"},{"issue":"4","key":"10393_CR38","doi-asserted-by":"publisher","first-page":"282","DOI":"10.1016\/j.jom.2012.02.002","volume":"30","author":"SE Griffis","year":"2012","unstructured":"Griffis, S. E., Rao, S., Goldsby, T. J., & Niranjan, T. T. (2012). The customer consequences of returns in online retailing: An empirical analysis. Journal of Operations Management, 30(4), 282\u2013294.","journal-title":"Journal of Operations Management"},{"issue":"4","key":"10393_CR39","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1108\/EUM0000000004784","volume":"18","author":"C Gr\u00f6nroos","year":"1984","unstructured":"Gr\u00f6nroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36\u201344. https:\/\/doi.org\/10.1108\/EUM0000000004784","journal-title":"European Journal of Marketing"},{"issue":"3","key":"10393_CR40","doi-asserted-by":"publisher","first-page":"S130","DOI":"10.1177\/0972150918758098","volume":"19","author":"A Gupta","year":"2018","unstructured":"Gupta, A., Singh, R. K., & Suri, P. K. (2018). Sustainable service quality management by logistics service providers: an Indian perspective. Global Business Review, 19(3), S130\u2013S150. https:\/\/doi.org\/10.1177\/0972150918758098","journal-title":"Global Business Review"},{"key":"10393_CR41","unstructured":"Hair Jr.,\u00a0J. F., Black, W. C., Babin, B. J., Anderson,\u00a0R. E. (2010).\u00a0Multivariate data analysis\n(7th ed.). New York: Prentice Hall."},{"issue":"3","key":"10393_CR42","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1177\/002224299606000304","volume":"60","author":"DL Hoffman","year":"1996","unstructured":"Hoffman, D. L., & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60(3), 50\u201368.","journal-title":"Journal of Marketing"},{"issue":"13","key":"10393_CR43","doi-asserted-by":"publisher","first-page":"3570","DOI":"10.3390\/su11133570","volume":"11","author":"W Hong","year":"2019","unstructured":"Hong, W., Zheng, C., Wu, L., & Pu, X. (2019). Analyzing the relationship between consumer satisfaction and fresh e-commerce logistics service using text mining techniques. Sustainability, 11(13), 3570.","journal-title":"Sustainability"},{"issue":"3","key":"10393_CR44","doi-asserted-by":"publisher","first-page":"862","DOI":"10.1108\/IJLM-01-2017-0002","volume":"29","author":"YH Hsiao","year":"2018","unstructured":"Hsiao, Y. H., Chen, M. C., Lu, K. Y., & Chin, C. L. (2018). Last-mile distribution planning for fruit-and-vegetable cold chains. The International Journal of Logistics Management, 29(3), 862\u2013886. https:\/\/doi.org\/10.1108\/IJLM-01-2017-0002","journal-title":"The International Journal of Logistics Management"},{"key":"10393_CR45","unstructured":"iResearch (2020). 2019 China\u2019s Fresh Food E-commerce Report. http:\/\/www.iresearchchina.com\/Upload\/201907\/20190730083818_7003.pdf.\u00a0Accessed 21 Feb 2023."},{"issue":"1","key":"10393_CR46","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1504\/IJSTL.2012.044133","volume":"4","author":"J Juga","year":"2012","unstructured":"Juga, J., Juntunen, J., & Juntunen, M. (2012). Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships. International Journal of Shipping Transport Logistics, 4(1), 17\u201328.","journal-title":"International Journal of Shipping Transport Logistics"},{"key":"10393_CR47","doi-asserted-by":"publisher","first-page":"88","DOI":"10.1016\/j.tranpol.2021.10.023","volume":"115","author":"T Kawasaki","year":"2022","unstructured":"Kawasaki, T., Wakashima, H., & Shibasaki, R. (2022). The use of e-commerce and the COVID-19 outbreak: A panel data analysis in Japan. Transport Policy, 115, 88\u2013100. https:\/\/doi.org\/10.1016\/j.tranpol.2021.10.023","journal-title":"Transport Policy"},{"issue":"2","key":"10393_CR48","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1108\/02656711011014302","volume":"27","author":"W Kersten","year":"2010","unstructured":"Kersten, W., & Koch, J. (2010). The effect of quality management on the service quality and business success of logistics service providers. International Journal of Quality Reliability Management, 27(2), 185\u2013200. https:\/\/doi.org\/10.1108\/02656711011014302","journal-title":"International Journal of Quality Reliability Management"},{"issue":"3","key":"10393_CR49","doi-asserted-by":"publisher","first-page":"235","DOI":"10.13106\/jafeb.2019.vol6.no3.235","volume":"6","author":"MJ Kim","year":"2019","unstructured":"Kim, M. J., & Park, C. J. (2019). Does customer delight matter in the customer satisfaction-loyalty linkage? The Journal of Asian Finance Economics Business, 6(3), 235\u2013245.","journal-title":"The Journal of Asian Finance Economics Business"},{"key":"10393_CR50","doi-asserted-by":"crossref","unstructured":"Kim, M., Park, J. H., & Lee, N. Y. (2016). A quality model for IoT service. Advances in computer science and ubiquitous computing (pp. 497\u2013504). Springer.","DOI":"10.1007\/978-981-10-3023-9_77"},{"issue":"1","key":"10393_CR51","doi-asserted-by":"publisher","first-page":"553","DOI":"10.2478\/mape-2018-0070","volume":"1","author":"M Kuczy\u0144ska-Cha\u0142ada","year":"2018","unstructured":"Kuczy\u0144ska-Cha\u0142ada, M., Furman, J., & Poloczek, R. (2018). The challenges for logistics in the aspect of industry 4.0. Multidisciplinary Aspects of Production Engineering, 1(1), 553\u2013559.","journal-title":"Multidisciplinary Aspects of Production Engineering"},{"issue":"3","key":"10393_CR52","doi-asserted-by":"publisher","first-page":"403","DOI":"10.1080\/03088839.2017.1405291","volume":"45","author":"Y Lau","year":"2018","unstructured":"Lau, Y., Tam, K., Ng, A. K., Fu, X., Jing, Z., & Feng, J. (2018). Effects of the \u2018belt and road\u2019 initiative on the wine import logistics of China. Maritime Policy Management, 45(3), 403\u2013417.","journal-title":"Maritime Policy Management"},{"issue":"8","key":"10393_CR53","doi-asserted-by":"publisher","first-page":"1549","DOI":"10.3390\/healthcare10081549","volume":"10","author":"YY Lau","year":"2022","unstructured":"Lau, Y. Y., Dulebenets, M. A., Yip, H. T., & Tang, Y. M. (2022). Healthcare supply chain management under COVID-19 settings: The existing practices in Hong Kong and the United States. Healthcare, 10(8), 1549. https:\/\/doi.org\/10.3390\/healthcare10081549","journal-title":"Healthcare"},{"key":"10393_CR54","doi-asserted-by":"publisher","first-page":"103565","DOI":"10.1016\/j.micpro.2020.103565","volume":"80","author":"GE Li","year":"2021","unstructured":"Li, G. E. (2021). Development of cold chain logistics transportation system based on 5G network and internet of things system. Microprocessors and Microsystems, 80, 103565. https:\/\/doi.org\/10.1016\/j.micpro.2020.103565","journal-title":"Microprocessors and Microsystems"},{"key":"10393_CR55","doi-asserted-by":"crossref","unstructured":"Li, P., & Mohammed, T. (2008). Integration of virtualization technology into network security laboratory. 2008 38th Annual Frontiers in Education Conference","DOI":"10.1109\/FIE.2008.4720550"},{"key":"10393_CR56","doi-asserted-by":"crossref","unstructured":"Li, H., & Suomi, R. (2008). Dimensions of e-service quality: an alternative model. 2008 Second International Conference on Future Generation Communication and Networking Symposia","DOI":"10.1109\/FGCNS.2008.104"},{"key":"10393_CR57","doi-asserted-by":"crossref","unstructured":"Liu, L., & Liu, C. (2014). Empirical study of express logistics service quality\u2013A survey of changdao county express sector. 2nd International Conference on Education Technology and Information System (ICETIS 2014)","DOI":"10.2991\/icetis-14.2014.121"},{"key":"10393_CR58","doi-asserted-by":"publisher","unstructured":"Ma, S. Y., Ding, W., Liu, Y., Ren, S., & Yang, H. D. (2022). Digital twin and big data-driven sustainable smart manufacturing based on information management systems for energy-intensive industries. Applied Energy, 326, Article 119986. https:\/\/doi.org\/10.1016\/j.apenergy.2022.119986","DOI":"10.1016\/j.apenergy.2022.119986"},{"issue":"3","key":"10393_CR59","doi-asserted-by":"publisher","first-page":"256","DOI":"10.1080\/10919392.2012.696947","volume":"22","author":"MA Mahmood","year":"2012","unstructured":"Mahmood, M. A., Siponen, M., L\u00f3pez, F. J., & Vance, A. (2012). Measuring electronic commerce technology\u2013Enabled business value: an empirical investigation. Journal of Organizational Computing Electronic Commerce, 22(3), 256\u2013279.","journal-title":"Journal of Organizational Computing Electronic Commerce"},{"issue":"4","key":"10393_CR60","doi-asserted-by":"publisher","first-page":"333","DOI":"10.1504\/IJSAMI.2015.075053","volume":"1","author":"M Maksimovi\u0107","year":"2015","unstructured":"Maksimovi\u0107, M., Vujovi\u0107, V., & Omanovi\u0107-Mikli\u0107 anin, E. (2015). Application of internet of things in food packaging and transportation. International Journal of Sustainable Agricultural Management Informatics, 1(4), 333\u2013350.","journal-title":"International Journal of Sustainable Agricultural Management Informatics"},{"issue":"1","key":"10393_CR61","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1007\/BF02726354","volume":"17","author":"JT Mentzer","year":"1989","unstructured":"Mentzer, J. T., Gomes, R., & Krapfel, R. E. (1989). Physical distribution service: A fundamental marketing concept? Journal of the Academy of Marketing Science, 17(1), 53\u201362.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"10393_CR62","first-page":"9","volume":"20","author":"JT Mentzer","year":"1999","unstructured":"Mentzer, J. T., Flint, D. J., & Kent, J. L. (1999). Developing a logistics service quality scale. Journal of Business Logistics, 20(1), 9\u201332.","journal-title":"Journal of Business Logistics"},{"issue":"1","key":"10393_CR63","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1016\/S0022-4359(96)90007-X","volume":"72","author":"B Mittal","year":"1996","unstructured":"Mittal, B., & Lassar, W. M. (1996). The role of personalization in service encounters. Journal of Retailing, 72(1), 95\u2013109.","journal-title":"Journal of Retailing"},{"key":"10393_CR64","doi-asserted-by":"crossref","unstructured":"Morana, J. (2014). Sustainable supply chain management in urban logistics. In\u00a0Sustainable urban logistics: Concepts, methods and information systems (pp. 21\u201335). Springer.","DOI":"10.1007\/978-3-642-31788-0_2"},{"issue":"4","key":"10393_CR65","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1108\/IJPDLM-06-2016-0161","volume":"47","author":"M Murfield","year":"2017","unstructured":"Murfield, M., Boone, C. A., Rutner, P., & Thomas, R. (2017). Investigating logistics service quality in omni-channel retailing. International Journal of Physical Distribution Logistics Management, 47(4), 263\u2013296. https:\/\/doi.org\/10.1108\/IJPDLM-06-2016-0161","journal-title":"International Journal of Physical Distribution Logistics Management"},{"issue":"8","key":"10393_CR66","doi-asserted-by":"publisher","first-page":"757","DOI":"10.1016\/S0378-7206(02)00101-5","volume":"40","author":"S Negash","year":"2003","unstructured":"Negash, S., Ryan, T., & Igbaria, M. (2003). Quality and effectiveness in web-based customer support systems. Information Management, 40(8), 757\u2013768.","journal-title":"Information Management"},{"key":"10393_CR67","unstructured":"Oliveira, C. M., D., Soares,\u00a0P. J., Morales,\u00a0G., Arica, J., & Matias, I. D. O. \u00a0(2017).\u00a0 RFID and its applications on supply chain in Brazil: A structured literature review (2006\u20132016). Revista ESPACIOS, 38(31)."},{"issue":"3","key":"10393_CR68","doi-asserted-by":"publisher","first-page":"559","DOI":"10.1108\/JEIM-09-2019-0295","volume":"33","author":"AK Othman","year":"2020","unstructured":"Othman, A. K., Hamzah, M. I., & Hassan, L. F. A. (2020). Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs. Journal of Enterprise Information Management, 33(3), 559\u2013578. https:\/\/doi.org\/10.1108\/JEIM-09-2019-0295","journal-title":"Journal of Enterprise Information Management"},{"issue":"3","key":"10393_CR69","doi-asserted-by":"publisher","first-page":"1504","DOI":"10.1002\/bse.2449","volume":"29","author":"TM Ozbekler","year":"2020","unstructured":"Ozbekler, T. M., & Ozturkoglu, Y. (2020). Analysing the importance of sustainability-oriented service quality in competition environment. Business Strategy and the Environment, 29(3), 1504\u20131516. https:\/\/doi.org\/10.1002\/bse.2449","journal-title":"Business Strategy and the Environment"},{"key":"10393_CR70","unstructured":"Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. 64(1), 12\u201340."},{"issue":"3","key":"10393_CR71","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1177\/1094670504271156","volume":"7","author":"A Parasuraman","year":"2005","unstructured":"Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213\u2013233.","journal-title":"Journal of Service Research"},{"issue":"3","key":"10393_CR72","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1108\/00070700910941453","volume":"111","author":"S P\u00e9neau","year":"2009","unstructured":"P\u00e9neau, S., Linke, A., Escher, F., & Nuessli, J. (2009). Freshness of fruits and vegetables: consumer language and perception. British Food Journal, 111(3), 243\u2013256. https:\/\/doi.org\/10.1108\/00070700910941453","journal-title":"British Food Journal"},{"issue":"1","key":"10393_CR73","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/s0001-6918(99)00050-5","volume":"104","author":"CC Preston","year":"2000","unstructured":"Preston, C. C., & Colman, A. M. (2000). Optimal number of response categories in rating scales: Reliability, validity, discriminating power, and respondent preferences. Acta Psychologica, 104(1), 1\u201315. https:\/\/doi.org\/10.1016\/s0001-6918(99)00050-5","journal-title":"Acta Psychologica"},{"key":"10393_CR74","unstructured":"Qin, E. (2013). Information and Interaction for Health, Safety, Mobility and Complex Environments. International Conference on Human Interface and the Management of Information"},{"issue":"6","key":"10393_CR75","doi-asserted-by":"publisher","first-page":"651","DOI":"10.1016\/j.jom.2003.11.004","volume":"21","author":"E Rabinovich","year":"2004","unstructured":"Rabinovich, E., & Bailey, J. P. (2004). Physical distribution service quality in internet retailing: Service pricing, transaction attributes, and firm attributes. Journal of Operations Management, 21(6), 651\u2013672.","journal-title":"Journal of Operations Management"},{"issue":"2","key":"10393_CR76","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1002\/j.2158-1592.2007.tb00062.x","volume":"28","author":"M Rafiq","year":"2007","unstructured":"Rafiq, M., & Jaafar, H. S. (2007). Measuring customers\u2019 perceptions of logistics service quality OF 3PL service providers. Journal of Business Logistics, 28(2), 159\u2013175.","journal-title":"Journal of Business Logistics"},{"issue":"2","key":"10393_CR77","doi-asserted-by":"publisher","first-page":"167","DOI":"10.1111\/j.2158-1592.2011.01014.x","volume":"32","author":"S Rao","year":"2011","unstructured":"Rao, S., Goldsby, T. J., Griffis, S. E., & Iyengar, D. (2011a). Electronic logistics service quality (e-LSQ): Its impact on the customer\u2019s purchase satisfaction and retention. Journal of Business Logistics, 32(2), 167\u2013179.","journal-title":"Journal of Business Logistics"},{"issue":"7\u20138","key":"10393_CR78","doi-asserted-by":"publisher","first-page":"692","DOI":"10.1016\/j.jom.2011.04.001","volume":"29","author":"S Rao","year":"2011","unstructured":"Rao, S., Griffis, S. E., & Goldsby, T. J. (2011b). Failure to deliver? Linking online order fulfillment glitches with future purchase behavior. Journal of Operations Management, 29(7\u20138), 692\u2013703.","journal-title":"Journal of Operations Management"},{"issue":"2","key":"10393_CR79","doi-asserted-by":"publisher","first-page":"226","DOI":"10.1177\/002224378402100212","volume":"21","author":"RW Ruekert","year":"1984","unstructured":"Ruekert, R. W., & Churchill, G. A., Jr. (1984). Reliability and validity of alternative measures of channel member satisfaction. Journal of Marketing Research, 21(2), 226\u2013233.","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"10393_CR80","doi-asserted-by":"publisher","first-page":"144","DOI":"10.1007\/s11747-006-0001-5","volume":"35","author":"K Seiders","year":"2007","unstructured":"Seiders, K., Voss, G. B., Godfrey, A. L., & Grewal, D. (2007). SERVCON: Development and validation of a multidimensional service convenience scale. Journal of the Academy of Marketing Science, 35(1), 144\u2013156.","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"10393_CR81","doi-asserted-by":"publisher","first-page":"392","DOI":"10.1007\/s11424-017-5007-6","volume":"30","author":"Y Shi","year":"2017","unstructured":"Shi, Y., Yang, Z. F., Yan, H., & Tian, X. (2017). Delivery efficiency and supplier performance evaluation in China\u2019s e-retailing industry. Journal of Systems Science & Complexity, 30(2), 392\u2013410. https:\/\/doi.org\/10.1007\/s11424-017-5007-6","journal-title":"Journal of Systems Science & Complexity"},{"issue":"1","key":"10393_CR82","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1509\/jmkg.66.1.15.18449","volume":"66","author":"D Sirdeshmukh","year":"2002","unstructured":"Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15\u201337.","journal-title":"Journal of Marketing"},{"issue":"1","key":"10393_CR83","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1016\/j.jretconser.2006.04.002","volume":"14","author":"DG Soopramanien","year":"2007","unstructured":"Soopramanien, D. G., & Robertson, A. (2007). Adoption and usage of online shopping: An empirical analysis of the characteristics of \u201cbuyers\u201d\u201cbrowsers\u201d and \u201cnon-internet shoppers. Journal of Retailing Consumer Services, 14(1), 73\u201382.","journal-title":"Journal of Retailing Consumer Services"},{"issue":"1","key":"10393_CR84","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1002\/j.2158-1592.2003.tb00031.x","volume":"24","author":"TP Stank","year":"2003","unstructured":"Stank, T. P., Goldsby, T. J., Vickery, S. K., & Savitskie, K. (2003). Logistics service performance: Estimating its influence on market share. Journal of Business Logistics, 24(1), 27\u201355.","journal-title":"Journal of Business Logistics"},{"key":"10393_CR85","doi-asserted-by":"publisher","unstructured":"Su, M., Zhao, J., Qi, G., Kim, J., & Park, K. S. (n.d.). Online retailer cold chain physical distribution service quality and consumers: evidence from China during the COVID-19 pandemic. International Journal of Logistics-Research and Applications. https:\/\/doi.org\/10.1080\/13675567.2021.1961214","DOI":"10.1080\/13675567.2021.1961214"},{"key":"10393_CR86","doi-asserted-by":"crossref","unstructured":"Susilowati, Y., & Yasri, Y. (2019). The effect of service quality and customer satisfaction toward word of mouth intention. 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","DOI":"10.2991\/piceeba2-18.2019.52"},{"key":"10393_CR87","unstructured":"Tan, F. B., & Chou, J. P. (2007). The effects of mobile service quality and technology compatibility on users\u2019 perceived playfulness. International Conference on Human-Computer Interaction"},{"issue":"1","key":"10393_CR88","doi-asserted-by":"publisher","first-page":"110","DOI":"10.1504\/IJLSM.2013.051023","volume":"14","author":"O Tang","year":"2013","unstructured":"Tang, O., & Lau, Y. (2013). Logistics aspects of avian influenza pandemic in Hong Kong. International Journal of Logistics Systems Management, 14(1), 110\u2013131.","journal-title":"International Journal of Logistics Systems Management"},{"issue":"3","key":"10393_CR89","doi-asserted-by":"publisher","first-page":"70","DOI":"10.3390\/computation8030070","volume":"8","author":"YM Tang","year":"2020","unstructured":"Tang, Y. M., Chau, K. Y., Li, W., & Wan, T. (2020). Forecasting economic recession through share price in the logistics industry with artificial intelligence (AI). Computation, 8(3), 70.","journal-title":"Computation"},{"key":"10393_CR90","doi-asserted-by":"publisher","first-page":"108025","DOI":"10.1016\/j.foodcont.2021.108025","volume":"126","author":"J Tang","year":"2021","unstructured":"Tang, J., Zou, Y., Xie, R., Tu, B., & Liu, G. (2021a). Compact supervisory system for cold chain logistics. Food Control, 126, 108025.","journal-title":"Food Control"},{"key":"10393_CR91","doi-asserted-by":"publisher","first-page":"102659","DOI":"10.1016\/j.jretconser.2021.102659","volume":"62","author":"YM Tang","year":"2021","unstructured":"Tang, Y. M., Chau, K. Y., Xu, D., & Liu, X. (2021b). Consumer perceptions to support IoT based smart parcel locker logistics in China. Journal of Retailing Consumer Services, 62, 102659.","journal-title":"Journal of Retailing Consumer Services"},{"key":"10393_CR92","doi-asserted-by":"publisher","DOI":"10.1080\/17517575.2022.2037161","author":"YM Tang","year":"2022","unstructured":"Tang, Y. M., Chau, K. Y., Ip, Y. K., & Ji, J. (2022a). Empirical research on the impact of customer integration and information sharing on supply chain performance in community-based homestays in China. Enterprise Information Systems. https:\/\/doi.org\/10.1080\/17517575.2022.2037161","journal-title":"Enterprise Information Systems"},{"issue":"6","key":"10393_CR93","doi-asserted-by":"publisher","first-page":"472","DOI":"10.3390\/machines10060472","volume":"10","author":"YM Tang","year":"2022","unstructured":"Tang, Y. M., Ho, G. T. S., Lau, Y. Y., & Tsui, S. Y. (2022b). Integrated smart warehouse and manufacturing management with demand forecasting in small-scale cyclical industries. Machines, 10(6), 472. https:\/\/doi.org\/10.3390\/machines10060472","journal-title":"Machines"},{"key":"10393_CR94","doi-asserted-by":"publisher","unstructured":"Thai, V. V. (2013). Logistics service quality: Conceptual model and empirical evidence. International Journal of Logistics-Research and Applications, 16(2), 114\u2013131.\u00a0https:\/\/doi.org\/10.1080\/13675567.2013.804907","DOI":"10.1080\/13675567.2013.804907"},{"issue":"5","key":"10393_CR95","doi-asserted-by":"publisher","first-page":"642","DOI":"10.1108\/IJCHM-Dec-2011-0228","volume":"25","author":"EN Torres","year":"2013","unstructured":"Torres, E. N., & Kline, S. (2013). From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry. International Journal of Contemporary Hospitality Management, 25(5), 642\u2013659. https:\/\/doi.org\/10.1108\/IJCHM-Dec-2011-0228","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"10393_CR96","doi-asserted-by":"publisher","first-page":"184797901774906","DOI":"10.1177\/1847979017749063","volume":"9","author":"Y Tsang","year":"2017","unstructured":"Tsang, Y., Choy, K., Wu, C., Ho, G., Lam, H., & Koo, P. (2017). An IoT-based cargo monitoring system for enhancing operational effectiveness under a cold chain environment. International Journal of Engineering Business Management, 9, 1847979017749063.","journal-title":"International Journal of Engineering Business Management"},{"issue":"1","key":"10393_CR97","first-page":"1","volume":"13","author":"H Uvet","year":"2020","unstructured":"Uvet, H. (2020). Importance of logistics service quality in customer satisfaction: An empirical study. Operations Supply Chain Management: An International Journal, 13(1), 1\u201310.","journal-title":"Operations Supply Chain Management: An International Journal"},{"issue":"3","key":"10393_CR98","doi-asserted-by":"publisher","first-page":"232","DOI":"10.1177\/109467050133004","volume":"3","author":"S Varki","year":"2001","unstructured":"Varki, S., & Colgate, M. (2001). The role of price perceptions in an integrated model of behavioral intentions. Journal of Service Research, 3(3), 232\u2013240.","journal-title":"Journal of Service Research"},{"issue":"2","key":"10393_CR99","doi-asserted-by":"publisher","first-page":"54","DOI":"10.1016\/j.ajsl.2019.12.001","volume":"36","author":"TP Vu","year":"2020","unstructured":"Vu, T. P., Grant, D. B., & Menachof, D. A. (2020). Exploring logistics service quality in Hai Phong, Vietnam. The Asian Journal of Shipping Logistics, 36(2), 54\u201364.","journal-title":"The Asian Journal of Shipping Logistics"},{"key":"10393_CR100","doi-asserted-by":"crossref","unstructured":"Wang, K. (2016). Logistics 4.0 solution-new challenges and opportunities. 6th International Workshop of Advanced Manufacturing and Automation","DOI":"10.2991\/iwama-16.2016.13"},{"key":"10393_CR101","doi-asserted-by":"publisher","first-page":"186","DOI":"10.1016\/j.jss.2017.05.125","volume":"132","author":"G White","year":"2017","unstructured":"White, G., Nallur, V., & Clarke, S. (2017). Quality of service approaches in IoT: A systematic mapping. Journal of Systems Software, 132, 186\u2013203.","journal-title":"Journal of Systems Software"},{"issue":"2","key":"10393_CR102","doi-asserted-by":"publisher","first-page":"10609","DOI":"10.1016\/j.ifacol.2020.12.2816","volume":"53","author":"S Winkelhaus","year":"2020","unstructured":"Winkelhaus, S., & Grosse, E. H. (2020). Work characteristics in Logistics 4.0: Conceptualization of a qualitative assessment in order picking. IFAC-PapersOnLine, 53(2), 10609\u201310614.","journal-title":"IFAC-PapersOnLine"},{"issue":"3","key":"10393_CR103","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1016\/S0022-4359(03)00034-4","volume":"79","author":"M Wolfinbarger","year":"2003","unstructured":"Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: Dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3), 183\u2013198.","journal-title":"Journal of Retailing"},{"key":"10393_CR104","doi-asserted-by":"publisher","first-page":"94","DOI":"10.1016\/j.ijpe.2014.10.007","volume":"160","author":"Q Wu","year":"2015","unstructured":"Wu, Q., Mu, Y., & Feng, Y. (2015). Coordinating contracts for fresh product outsourcing logistics channels with power structures. International Journal of Production Economics, 160, 94\u2013105.","journal-title":"International Journal of Production Economics"},{"issue":"4\/5","key":"10393_CR105","doi-asserted-by":"publisher","first-page":"278","DOI":"10.1108\/09590550610660233","volume":"34","author":"Y Xing","year":"2006","unstructured":"Xing, Y., & Grant, D. B. (2006). Developing a framework for measuring physical distribution service quality of multi-channel and \u201cpure player\u201d internet retailers. International Journal of Retail Distribution Management, 34(4\/5), 278\u2013289. https:\/\/doi.org\/10.1108\/09590550610660233","journal-title":"International Journal of Retail Distribution Management"},{"issue":"5","key":"10393_CR106","doi-asserted-by":"publisher","first-page":"415","DOI":"10.1108\/09600031011052859","volume":"40","author":"Y Xing","year":"2010","unstructured":"Xing, Y., Grant, D. B., McKinnon, A. C., & Fernie, J. (2010). Physical distribution service quality in online retailing. International Journal of Physical Distribution Logistics Management, 40(5), 415\u2013432. https:\/\/doi.org\/10.1108\/09600031011052859","journal-title":"International Journal of Physical Distribution Logistics Management"},{"key":"10393_CR107","doi-asserted-by":"publisher","first-page":"100853","DOI":"10.1016\/j.elerap.2019.100853","volume":"35","author":"M Xu","year":"2019","unstructured":"Xu, M., Tang, W. S., & Zhou, C. (2019). Procurement strategies of E-retailers under different logistics distributions with quality- and service-dependent demand. Electronic Commerce Research and Applications, 35, 100853. https:\/\/doi.org\/10.1016\/j.elerap.2019.100853","journal-title":"Electronic Commerce Research and Applications"},{"issue":"10","key":"10393_CR108","doi-asserted-by":"publisher","first-page":"2263","DOI":"10.1108\/IMDS-09-2016-0398","volume":"117","author":"Y Yu","year":"2017","unstructured":"Yu, Y., Wang, X., Zhong, R. Y., & Huang, G. Q. (2017). E-commerce logistics in supply chain management: Implementations and future perspective in furniture industry. Industrial Management Data Systems, 117(10), 2263\u20132286. https:\/\/doi.org\/10.1108\/IMDS-09-2016-0398","journal-title":"Industrial Management Data Systems"},{"issue":"11","key":"10393_CR109","doi-asserted-by":"publisher","first-page":"2599","DOI":"10.1108\/BFJ-07-2017-0412","volume":"120","author":"S Zailani","year":"2018","unstructured":"Zailani, S., Jafarzadeh, S., Iranmanesh, M., Nikbin, D., & Selim, N. I. I. (2018). Halal logistics service quality: conceptual model and empirical evidence. British Food Journal, 120(11), 2599\u20132614. https:\/\/doi.org\/10.1108\/BFJ-07-2017-0412","journal-title":"British Food Journal"},{"issue":"sup1","key":"10393_CR110","doi-asserted-by":"publisher","first-page":"S210","DOI":"10.1080\/14783363.2019.1665846","volume":"30","author":"M Zhang","year":"2019","unstructured":"Zhang, M., He, X., Qin, F., Fu, W., & He, Z. (2019). Service quality measurement for omni-channel retail: Scale development and validation. Total Quality Management Business Excellence, 30(sup1), S210\u2013S226.","journal-title":"Total Quality Management Business Excellence"},{"key":"10393_CR111","doi-asserted-by":"publisher","unstructured":"Zhang, H., Shi, Y. X., & Qiu, B. (n.d.). Applying catastrophe progression method to evaluate the service quality of cold chain logistics. Complex & Intelligent Systems. https:\/\/doi.org\/10.1007\/s40747-020-00202-y","DOI":"10.1007\/s40747-020-00202-y"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-023-10393-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10796-023-10393-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-023-10393-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,4,3]],"date-time":"2024-04-03T13:26:03Z","timestamp":1712150763000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10796-023-10393-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,4,19]]},"references-count":111,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2024,4]]}},"alternative-id":["10393"],"URL":"https:\/\/doi.org\/10.1007\/s10796-023-10393-7","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,4,19]]},"assertion":[{"value":"26 March 2023","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"19 April 2023","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare no conflict of interests.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of Interest"}}]}}