{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,14]],"date-time":"2026-07-14T22:42:32Z","timestamp":1784068952274,"version":"3.55.0"},"reference-count":84,"publisher":"Springer Science and Business Media LLC","issue":"5","license":[{"start":{"date-parts":[[2024,11,21]],"date-time":"2024-11-21T00:00:00Z","timestamp":1732147200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,11,21]],"date-time":"2024-11-21T00:00:00Z","timestamp":1732147200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2025,10]]},"DOI":"10.1007\/s10796-024-10556-0","type":"journal-article","created":{"date-parts":[[2024,11,21]],"date-time":"2024-11-21T00:46:47Z","timestamp":1732150007000},"page":"1789-1811","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["What Affects User Experience of Shared Mobility Services? Insights from Integrating Signaling Theory and Value Framework"],"prefix":"10.1007","volume":"27","author":[{"given":"Bibaswan","family":"Basu","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"M. P.","family":"Sebastian","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4186-4887","authenticated-orcid":false,"given":"Arpan Kumar","family":"Kar","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2024,11,21]]},"reference":[{"key":"10556_CR1","unstructured":"Aadeetya, S. (2017). Uber fights network issues in India for better navigation. The Quint. https:\/\/www.thequint.com\/tech-and-auto\/tech-news\/uber-india-network-poses-challenge-to-its-quick-time-navigation-goal"},{"issue":"3","key":"10556_CR2","doi-asserted-by":"publisher","first-page":"1007","DOI":"10.1287\/isre.2019.0847","volume":"30","author":"A Abbasi","year":"2019","unstructured":"Abbasi, A., Li, J., Adjeroh, D., Abate, M., & Zheng, W. (2019). Don\u2019t mention it? Analyzing user-generated content signals for early adverse event warnings. Information Systems Research, 30(3), 1007\u20131028.","journal-title":"Information Systems Research"},{"issue":"3","key":"10556_CR3","doi-asserted-by":"publisher","first-page":"437","DOI":"10.1111\/isj.12408","volume":"33","author":"M Adam","year":"2023","unstructured":"Adam, M., Croitor, E., Werner, D., Benlian, A., & Wiener, M. (2023). Input control and its signaling effects for complementors\u2019 intention to join digital platforms. Information Systems Journal, 33(3), 437\u2013466.","journal-title":"Information Systems Journal"},{"key":"10556_CR4","doi-asserted-by":"publisher","first-page":"103508","DOI":"10.1016\/j.trc.2021.103508","volume":"136","author":"S Agarwal","year":"2022","unstructured":"Agarwal, S., Charoenwong, B., Cheng, S.-F., & Keppo, J. (2022). The impact of ride-hail surge factors on taxi bookings. Transportation Research Part C: Emerging Technologies, 136, 103508.","journal-title":"Transportation Research Part C: Emerging Technologies"},{"issue":"3","key":"10556_CR5","doi-asserted-by":"publisher","first-page":"862","DOI":"10.1287\/msom.2022.1158","volume":"25","author":"S Agarwal","year":"2023","unstructured":"Agarwal, S., Mani, D., & Telang, R. (2023). The impact of ride-hailing services on congestion: Evidence from indian cities. Manufacturing & Service Operations Management, 25(3), 862\u2013883.","journal-title":"Manufacturing & Service Operations Management"},{"key":"10556_CR6","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1016\/j.jbusres.2020.02.046","volume":"112","author":"A Akhmedova","year":"2020","unstructured":"Akhmedova, A., Marimon, F., & Mas-Machuca, M. (2020). Winning strategies for customer loyalty in the sharing economy: A mixed-methods study. Journal of Business Research, 112, 33\u201344.","journal-title":"Journal of Business Research"},{"key":"10556_CR7","unstructured":"Auto, E. (2020). 57% of Indians prefer ride-hailing over own vehicle. ETAuto.com. Retrieved June 9, 2024, from https:\/\/auto.economictimes.indiatimes.com\/news\/aftermarket\/57-of-indians-prefer-ride-hailing-over-own-vehicle\/73558901"},{"key":"10556_CR8","doi-asserted-by":"publisher","first-page":"113492","DOI":"10.1016\/j.dss.2021.113492","volume":"150","author":"B Baesens","year":"2021","unstructured":"Baesens, B., H\u00f6ppner, S., & Verdonck, T. (2021). Data engineering for fraud detection. Decision Support Systems, 150, 113492.","journal-title":"Decision Support Systems"},{"issue":"1","key":"10556_CR9","first-page":"13","volume":"55","author":"B Basu","year":"2024","unstructured":"Basu, B., Kar, A. K., & Sen, S. (2024). Antecedents of user experience in the immersive Metaverse ecosystem: Insights from mining user reviews. Communications of the Association for Information Systems, 55(1), 13.","journal-title":"Communications of the Association for Information Systems"},{"key":"10556_CR10","doi-asserted-by":"publisher","first-page":"103782","DOI":"10.1016\/j.jvb.2022.103782","volume":"138","author":"M Beigi","year":"2022","unstructured":"Beigi, M., Nayyeri, S., & Shirmohammadi, M. (2022). Steering wheels to make ends meet: Understanding stressors and coping strategies among app-based taxi drivers in Tehran. Journal of Vocational Behavior, 138, 103782.","journal-title":"Journal of Vocational Behavior"},{"issue":"4","key":"10556_CR11","doi-asserted-by":"publisher","first-page":"7","DOI":"10.2753\/JEC1086-4415150401","volume":"15","author":"A Benlian","year":"2011","unstructured":"Benlian, A., & Hess, T. (2011). The signaling role of IT features in influencing trust and participation in online communities. International Journal of Electronic Commerce, 15(4), 7\u201356.","journal-title":"International Journal of Electronic Commerce"},{"issue":"1","key":"10556_CR12","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1287\/isre.2018.0774","volume":"30","author":"N Berente","year":"2019","unstructured":"Berente, N., Seidel, S., & Safadi, H. (2019). Research commentary\u2014Data-driven computationally intensive theory development. Information Systems Research, 30(1), 50\u201364.","journal-title":"Information Systems Research"},{"key":"10556_CR13","unstructured":"Bhattacharya. (2019). Ola vs Uber: The latest score in the great Indian taxi-app game. Quartz. Retrieved October 9, 2023, from https:\/\/qz.com\/india\/1545042\/ola-vs-uber-the-latest-score-in-the-great-indian-taxi-app-game"},{"key":"10556_CR14","first-page":"993","volume":"3","author":"DM Blei","year":"2003","unstructured":"Blei, D. M., Ng, A. Y., & Jordan, M. I. (2003). Latent dirichlet allocation. Journal of Machine Learning Research, 3, 993\u20131022.","journal-title":"Journal of Machine Learning Research"},{"issue":"7","key":"10556_CR15","doi-asserted-by":"publisher","first-page":"857","DOI":"10.1016\/j.im.2016.07.006","volume":"53","author":"S Cai","year":"2016","unstructured":"Cai, S., Lin, X., Xu, D., & Fu, X. (2016). Judging online peer-to-peer lending behavior: A comparison of first-time and repeated borrowing requests. Information & Management, 53(7), 857\u2013867.","journal-title":"Information & Management"},{"issue":"1","key":"10556_CR16","doi-asserted-by":"publisher","first-page":"231","DOI":"10.1287\/orsc.2021.1547","volume":"33","author":"LD Cameron","year":"2022","unstructured":"Cameron, L. D. (2022). \u201cMaking out\u201d while driving: Relational and efficiency games in the gig economy. Organization Science, 33(1), 231\u2013252.","journal-title":"Organization Science"},{"issue":"10","key":"10556_CR17","doi-asserted-by":"publisher","first-page":"2594","DOI":"10.1108\/EJM-10-2021-0803","volume":"56","author":"R Casidy","year":"2022","unstructured":"Casidy, R., Leckie, C., Nyadzayo, M. W., & Johnson, L. W. (2022). Customer brand engagement and co-production: An examination of key boundary conditions in the sharing economy. European Journal of Marketing, 56(10), 2594\u20132621.","journal-title":"European Journal of Marketing"},{"issue":"2","key":"10556_CR18","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1080\/0965254X.2020.1733050","volume":"30","author":"I Cheah","year":"2022","unstructured":"Cheah, I., Shimul, A. S., Liang, J., & Phau, I. (2022). Consumer attitude and intention toward ridesharing. Journal of Strategic Marketing, 30(2), 115\u2013136.","journal-title":"Journal of Strategic Marketing"},{"key":"10556_CR19","doi-asserted-by":"publisher","first-page":"102442","DOI":"10.1016\/j.jretconser.2021.102442","volume":"60","author":"MC Chen","year":"2021","unstructured":"Chen, M. C., Hsu, C. L., & Huang, C. H. (2021). Applying the Kano model to investigate the quality of transportation services at mega events. Journal of Retailing and Consumer Services, 60, 102442.","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"10556_CR20","doi-asserted-by":"publisher","first-page":"236","DOI":"10.1016\/j.im.2018.09.002","volume":"56","author":"Y Chen","year":"2019","unstructured":"Chen, Y., Lu, Y., Wang, B., & Pan, Z. (2019). How do product recommendations affect impulse buying? An empirical study on WeChat social commerce. Information & Management, 56(2), 236\u2013248.","journal-title":"Information & Management"},{"key":"10556_CR21","doi-asserted-by":"crossref","unstructured":"Choudhury, V., & Karahanna, E. (2008). The relative advantage of electronic channels: A multidimensional view. MIS Quarterly, 179\u2013200.","DOI":"10.2307\/25148833"},{"issue":"1","key":"10556_CR22","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1177\/001316446002000104","volume":"20","author":"J Cohen","year":"1960","unstructured":"Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20(1), 37\u201346.","journal-title":"Educational and Psychological Measurement"},{"key":"10556_CR23","first-page":"114","volume":"126","author":"AM Dastjerdi","year":"2019","unstructured":"Dastjerdi, A. M., Kaplan, S., de e Silva, J. A., Nielsen, O. A., & Pereira, F. C. (2019). Use intention of mobility-management travel apps: The role of users goals, technophile attitude and community trust. Transportation Research Part A: Policy and Practice, 126, 114\u2013135.","journal-title":"Transportation Research Part A: Policy and Practice"},{"key":"10556_CR24","doi-asserted-by":"publisher","first-page":"113649","DOI":"10.1016\/j.dss.2021.113649","volume":"152","author":"X Ding","year":"2022","unstructured":"Ding, X., Gao, B., & Liu, S. (2022). Understanding the interplay between online reviews and growth of independent and branded hotels. Decision Support Systems, 152, 113649.","journal-title":"Decision Support Systems"},{"issue":"4","key":"10556_CR25","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1016\/j.ijinfomgt.2017.03.003","volume":"37","author":"J Fang","year":"2017","unstructured":"Fang, J., Zhao, Z., Wen, C., & Wang, R. (2017). Design and performance attributes driving mobile travel application engagement. International Journal of Information Management, 37(4), 269\u2013283.","journal-title":"International Journal of Information Management"},{"issue":"2","key":"10556_CR26","doi-asserted-by":"publisher","first-page":"407","DOI":"10.25300\/MISQ\/2014\/38.2.04","volume":"38","author":"Y Fang","year":"2014","unstructured":"Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., & Lim, K. H. (2014). Trust, satisfaction, and online repurchase intention. MIS Quarterly, 38(2), 407\u20134A9.","journal-title":"MIS Quarterly"},{"key":"10556_CR27","unstructured":"Fazzini, K. (2019). How criminals use Uber and Airbnb to launder money stolen from your credit card. CNBC. https:\/\/www.cnbc.com\/2019\/02\/07\/how-criminals-use-airbnb-uber-launder-stolen-credit-card-money.html."},{"key":"10556_CR28","doi-asserted-by":"crossref","unstructured":"Gandhi, M., Kar, A. K., & Roy, S. K. (2023). Managing industrial innovation communications on social media platforms for effective user engagement. Information Systems Frontiers, (pp. 1\u201318).","DOI":"10.1007\/s10796-023-10402-9"},{"key":"10556_CR29","doi-asserted-by":"publisher","first-page":"103591","DOI":"10.1016\/j.trc.2022.103591","volume":"137","author":"A G\u00f3mez-Lobo","year":"2022","unstructured":"G\u00f3mez-Lobo, A., Tirachini, A., & Gutierrez, I. (2022). Optimal prices for ridesourcing in the presence of taxi, public transport and car competition. Transportation Research Part C: Emerging Technologies, 137, 103591.","journal-title":"Transportation Research Part C: Emerging Technologies"},{"issue":"3","key":"10556_CR30","doi-asserted-by":"publisher","first-page":"603","DOI":"10.1287\/isre.2016.0687","volume":"28","author":"SY Ho","year":"2017","unstructured":"Ho, S. Y., & Rai, A. (2017). Continued voluntary participation intention in firm-participating open source software projects. Information Systems Research, 28(3), 603\u2013625.","journal-title":"Information Systems Research"},{"issue":"5","key":"10556_CR31","doi-asserted-by":"publisher","first-page":"252","DOI":"10.1080\/01972243.2020.1805247","volume":"36","author":"M Jack","year":"2020","unstructured":"Jack, M. (2020). The socio-spatial installed base: Ride-hailing applications, parking associations, and precarity in tuk tuk driving in Phnom Penh, Cambodia. The Information Society, 36(5), 252\u2013265.","journal-title":"The Information Society"},{"key":"10556_CR32","doi-asserted-by":"publisher","first-page":"1341","DOI":"10.1007\/s10796-020-10045-0","volume":"23","author":"AK Kar","year":"2021","unstructured":"Kar, A. K. (2021). What affects usage satisfaction in mobile payments? Modelling user generated content to develop the \u201cdigital service usage satisfaction model\u201d. Information Systems Frontiers, 23, 1341\u20131361.","journal-title":"Information Systems Frontiers"},{"key":"10556_CR33","doi-asserted-by":"crossref","unstructured":"Kar, A. K., Angelopoulos, S., & Rao, H. R. (2023). Big data-driven theory building: Philosophies, guiding principles, and common traps. International Journal of Information Management, (p. 102661).","DOI":"10.1016\/j.ijinfomgt.2023.102661"},{"key":"10556_CR34","doi-asserted-by":"publisher","first-page":"102205","DOI":"10.1016\/j.ijinfomgt.2020.102205","volume":"54","author":"AK Kar","year":"2020","unstructured":"Kar, A. K., & Dwivedi, Y. K. (2020). Theory building with big data-driven research\u2013Moving away from the \u201cWhat\u201d towards the \u201cWhy\u201d. International Journal of Information Management, 54, 102205.","journal-title":"International Journal of Information Management"},{"key":"10556_CR35","doi-asserted-by":"crossref","unstructured":"Kar, A. K., & Kushwaha, A. K. (2021). Facilitators and barriers of artificial intelligence adoption in business\u2013insights from opinions using big data analytics. Information Systems Frontiers, (p. 1\u201324).","DOI":"10.1007\/s10796-021-10219-4"},{"key":"10556_CR36","doi-asserted-by":"publisher","first-page":"102887","DOI":"10.1016\/j.tre.2022.102887","volume":"166","author":"J Ke","year":"2022","unstructured":"Ke, J., Chen, X. M., Yang, H., & Li, S. (2022). Coordinating supply and demand in ride-sourcing markets with pre-assigned pooling service and traffic congestion externality. Transportation Research Part E: Logistics and Transportation Review, 166, 102887.","journal-title":"Transportation Research Part E: Logistics and Transportation Review"},{"issue":"6","key":"10556_CR37","doi-asserted-by":"publisher","first-page":"228","DOI":"10.1016\/j.im.2011.05.004","volume":"48","author":"H-W Kim","year":"2011","unstructured":"Kim, H.-W., Gupta, S., & Koh, J. (2011). Investigating the intention to purchase digital items in social networking communities: A customer value perspective. Information & Management, 48(6), 228\u2013234.","journal-title":"Information & Management"},{"key":"10556_CR38","doi-asserted-by":"publisher","first-page":"103363","DOI":"10.1016\/j.jretconser.2023.103363","volume":"73","author":"A Kumar","year":"2023","unstructured":"Kumar, A., Chakraborty, S., & Bala, P. K. (2023). Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews. Journal of Retailing and Consumer Services, 73, 103363.","journal-title":"Journal of Retailing and Consumer Services"},{"key":"10556_CR39","doi-asserted-by":"crossref","unstructured":"Kushwaha, A. K., & Kar, A. K. (2021). MarkBot\u2013a language model-driven chatbot for interactive marketing in post-modern world. Information Systems Frontiers, 1\u201318.","DOI":"10.1007\/s10796-021-10184-y"},{"key":"10556_CR40","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1016\/j.indmarman.2021.08.011","volume":"98","author":"AK Kushwaha","year":"2021","unstructured":"Kushwaha, A. K., Kumar, P., & Kar, A. K. (2021). What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from big data analytics. Industrial Marketing Management, 98, 207\u2013221.","journal-title":"Industrial Marketing Management"},{"issue":"3","key":"10556_CR41","doi-asserted-by":"publisher","first-page":"1241","DOI":"10.1007\/s10796-022-10293-2","volume":"25","author":"AK Kushwaha","year":"2023","unstructured":"Kushwaha, A. K., Pharswan, R., Kumar, P., & Kar, A. K. (2023). How do users feel when they use artificial intelligence for decision making? A framework for assessing users\u2019 perception. Information Systems Frontiers, 25(3), 1241\u20131260.","journal-title":"Information Systems Frontiers"},{"key":"10556_CR42","unstructured":"Larsen, K., Sharma, R., Queiroz, M., Arnulf, J., & Pillet, J. (2023). \"use of natural language processing techniques in the construct and instrument development process\u201d, ECIS 2023 research papers. 383."},{"key":"10556_CR43","doi-asserted-by":"publisher","first-page":"102264","DOI":"10.1016\/j.ijinfomgt.2020.102264","volume":"57","author":"L Lee","year":"2021","unstructured":"Lee, L., & Charles, V. (2021). The impact of consumers\u2019 perceptions regarding the ethics of online retailers and promotional strategy on their repurchase intention. International Journal of Information Management, 57, 102264.","journal-title":"International Journal of Information Management"},{"key":"10556_CR44","doi-asserted-by":"publisher","first-page":"355","DOI":"10.1016\/j.ijinfomgt.2019.07.006","volume":"49","author":"M Levi-Bliech","year":"2019","unstructured":"Levi-Bliech, M., Kurtser, P., Pliskin, N., & Fink, L. (2019). Mobile apps and employee behavior: An empirical investigation of the implementation of a fleet-management app. International Journal of Information Management, 49, 355\u2013365.","journal-title":"International Journal of Information Management"},{"issue":"1","key":"10556_CR45","doi-asserted-by":"publisher","first-page":"239","DOI":"10.1111\/poms.13530","volume":"31","author":"Z Li","year":"2022","unstructured":"Li, Z., Liang, C., Hong, Y., & Zhang, Z. (2022). How do on-demand ridesharing services affect traffic congestion? The moderating role of urban compactness. Production and Operations Management, 31(1), 239\u2013258.","journal-title":"Production and Operations Management"},{"key":"10556_CR46","unstructured":"LIWC. (2022). LIWC & mdash: Meaning extraction. Retrieved October 18, 2023, from https:\/\/www.liwc.app\/help\/mem"},{"key":"10556_CR47","doi-asserted-by":"publisher","first-page":"977","DOI":"10.1007\/s10551-019-04207-7","volume":"159","author":"M Mercier-Roy","year":"2019","unstructured":"Mercier-Roy, M., & Mailhot, C. (2019). What\u2019s in an app? Investigating the moral struggles behind a sharing economy device. Journal of Business Ethics, 159, 977\u2013996.","journal-title":"Journal of Business Ethics"},{"issue":"2","key":"10556_CR48","doi-asserted-by":"publisher","first-page":"iii","DOI":"10.25300\/MISQ\/2022\/462E1","volume":"46","author":"S Miranda","year":"2022","unstructured":"Miranda, S., Berente, N., Seidel, S., Safadi, H., & Burton-Jones, A. (2022). Editor\u2019s comments: Computationally intensive theory construction: A primer for authors and reviewers. MIS Quarterly, 46(2), iii\u2013xviii.","journal-title":"MIS Quarterly"},{"key":"10556_CR49","unstructured":"Mirror Now Digital. (2021). Mumbai Ola fraud case: 7,000 victims who were tricked into paying higher fares for rides to get money back. Mumbai Ola fraud case: 7,000 victims who were tricked into paying higher fares for rides to get money Back | Mumbai News Updates. Retrieved October 22, 2023, from https:\/\/www.timesnownews.com\/mumbai\/article\/mumbai-ola-fraud-case-7000-victims-who-were-tricked-into-paying-higher-fares-for-rides-to-get-money-back\/715860"},{"key":"10556_CR50","first-page":"11","volume":"155","author":"A Misra","year":"2022","unstructured":"Misra, A., Shirgaokar, M., Agrawal, A. W., Dobbs, B., & Wachs, M. (2022). How older adults use ride-hailing booking technology in California. Transportation Research Part A: Policy and Practice, 155, 11\u201330.","journal-title":"Transportation Research Part A: Policy and Practice"},{"key":"10556_CR51","doi-asserted-by":"publisher","first-page":"102025","DOI":"10.1016\/j.labeco.2021.102025","volume":"71","author":"S Motghare","year":"2021","unstructured":"Motghare, S. (2021). The long-run elasticity of labor supply: New evidence for new York City taxicab drivers. Labour Economics, 71, 102025.","journal-title":"Labour Economics"},{"key":"10556_CR52","unstructured":"Ng, A. (2018). Uber fights off scammers every day. Here\u2019s how it learned the tricks. CNET. Retrieved October 22, 2023, from https:\/\/www.cnet.com\/culture\/uber-fights-off-scammers-every-day-heres-how-it-learned-the-tricks\/"},{"issue":"5","key":"10556_CR53","doi-asserted-by":"publisher","first-page":"1540","DOI":"10.1108\/ITP-06-2019-0285","volume":"35","author":"KS Ofori","year":"2022","unstructured":"Ofori, K. S., Anyigba, H., Adeola, O., Junwu, C., Osakwe, C. N., & David-West, O. (2022). Understanding post-adoption behaviour in the context of ride-hailing apps: The role of customer perceived value. Information Technology & People, 35(5), 1540\u20131562.","journal-title":"Information Technology & People"},{"issue":"1","key":"10556_CR54","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1111\/ntwe.12188","volume":"36","author":"S Parth","year":"2021","unstructured":"Parth, S., & Bathini, D. R. (2021). Microtargeting control: Explicating algorithmic control and nudges in platform-mediated cab driving in India. New Technology, Work and Employment, 36(1), 74\u201393.","journal-title":"New Technology, Work and Employment"},{"key":"10556_CR55","doi-asserted-by":"crossref","unstructured":"Pavlou, P. A., & Fygenson, M. (2006). Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly, 115\u2013143.","DOI":"10.2307\/25148720"},{"issue":"1","key":"10556_CR56","doi-asserted-by":"publisher","first-page":"88","DOI":"10.1016\/j.dss.2010.11.031","volume":"51","author":"J Peng","year":"2011","unstructured":"Peng, J., Zhang, G., Chen, R., & Tan, Y. (2011). Impacts of essential elements of management on IT application maturity\u2014A perspective from firms in China. Decision Support Systems, 51(1), 88\u201398.","journal-title":"Decision Support Systems"},{"key":"10556_CR57","unstructured":"Philip. (2023). How upstarts are challenging the dominance of ride-hailing giants Ola and Uber. The economic Times. Retrieved October 9, 2023, from https:\/\/economictimes.indiatimes.com\/industry\/transportation\/roadways\/how-upstarts-are-challenging-the-dominance-of-ride-hailing-giants-ola-and-uber\/articleshow\/103893740.cms"},{"key":"10556_CR58","unstructured":"PTI. (2023). Rs one crore fraud on Uber through fake drivers. Fraud | Rs One Crore Fraud on Uber Through Fake Drivers - Telegraph India. Retrieved October 22, 2023, from https:\/\/www.telegraphindia.com\/india\/rs-one-crore-fraud-on-uber-through-fake-drivers\/cid\/1913431"},{"key":"10556_CR59","doi-asserted-by":"publisher","first-page":"A4","DOI":"10.1016\/j.indmarman.2023.06.002","volume":"113","author":"NP Rana","year":"2023","unstructured":"Rana, N. P., Kar, A. K., Gupta, M., Pappas, I. O., & Papadopoulos, T. (2023). Unravelling the dark side of sharing economy\u2013managing and sustaining B2B relationships on digital platforms. Industrial Marketing Management, 113, A4\u2013A10.","journal-title":"Industrial Marketing Management"},{"key":"10556_CR60","unstructured":"Ride-hailing. (2024). Statista; Statista market insights. Retrieved June 9, 2024, from https:\/\/www.statista.com\/outlook\/mmo\/shared-mobility\/ride-hailing\/india"},{"key":"10556_CR61","doi-asserted-by":"publisher","first-page":"659","DOI":"10.1007\/s10796-013-9451-8","volume":"17","author":"N Roztocki","year":"2015","unstructured":"Roztocki, N., & Weistroffer, H. R. (2015). Investments in enterprise integration technology: An event study. Information Systems Frontiers, 17, 659\u2013672.","journal-title":"Information Systems Frontiers"},{"issue":"7","key":"10556_CR62","doi-asserted-by":"publisher","first-page":"2470","DOI":"10.1108\/ITP-07-2021-0572","volume":"35","author":"JL Ruiz-Alba","year":"2022","unstructured":"Ruiz-Alba, J. L., Abou-Foul, M., Nazarian, A., & Foroudi, P. (2022). Digital platforms: Customer satisfaction, eWOM and the moderating role of perceived technological innovativeness. Information Technology & People, 35(7), 2470\u20132499.","journal-title":"Information Technology & People"},{"issue":"1","key":"10556_CR63","doi-asserted-by":"publisher","first-page":"110","DOI":"10.1287\/isre.2021.1021","volume":"33","author":"TO Salge","year":"2022","unstructured":"Salge, T. O., Antons, D., Barrett, M., Kohli, R., Oborn, E., & Polykarpou, S. (2022). How IT investments help hospitals gain and sustain reputation in the media: The role of signaling and framing. Information Systems Research, 33(1), 110\u2013130.","journal-title":"Information Systems Research"},{"key":"10556_CR64","doi-asserted-by":"publisher","first-page":"102447","DOI":"10.1016\/j.technovation.2021.102447","volume":"119","author":"JR Saura","year":"2023","unstructured":"Saura, J. R., Palacios-Marqu\u00e9s, D., & Ribeiro-Soriano, D. (2023). Exploring the boundaries of open innovation: Evidence from social media mining. Technovation, 119, 102447.","journal-title":"Technovation"},{"key":"10556_CR65","doi-asserted-by":"publisher","first-page":"105","DOI":"10.1007\/s12525-020-00446-z","volume":"31","author":"T Schulz","year":"2021","unstructured":"Schulz, T., B\u00f6hm, M., Gewald, H., & Krcmar, H. (2021). Smart mobility\u2013an analysis of potential customers\u2019 preference structures. Electronic Markets, 31, 105\u2013124.","journal-title":"Electronic Markets"},{"key":"10556_CR66","doi-asserted-by":"publisher","first-page":"120926","DOI":"10.1016\/j.techfore.2021.120926","volume":"170","author":"T Schulz","year":"2021","unstructured":"Schulz, T., Zimmermann, S., B\u00f6hm, M., Gewald, H., & Krcmar, H. (2021). Value co-creation and co-destruction in service ecosystems: The case of the reach now app. Technological Forecasting and Social Change, 170, 120926.","journal-title":"Technological Forecasting and Social Change"},{"key":"10556_CR67","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1057\/ejis.2015.11","volume":"25","author":"M Scott","year":"2016","unstructured":"Scott, M., DeLone, W., & Golden, W. (2016). Measuring eGovernment success: A public value approach. European Journal of Information Systems, 25, 187\u2013208.","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"10556_CR68","doi-asserted-by":"publisher","first-page":"355","DOI":"10.2307\/1882010","volume":"87","author":"M Spence","year":"1973","unstructured":"Spence, M. (1973). Job market signaling. Quarterly Journal of Economics, 87(3), 355\u2013374.","journal-title":"Quarterly Journal of Economics"},{"key":"10556_CR69","unstructured":"Srivastava. (2023). From ola to rapido: Top five ride-hailing apps in India -. From Ola to Rapido: Top five ride-hailing apps in India -. Retrieved October 3, 2023, from https:\/\/www.giznext.com\/news\/from-ola-to-rapido-top-five-ride-hailing-apps-in-india\/"},{"key":"10556_CR70","unstructured":"StockPe. (2023). Ola vs Uber complete case study, comparison and business model - StockPe blog. StockPe Blog. Retrieved October 3, 2023, from https:\/\/stockpe.in\/blog\/ola-vs-uber\/"},{"key":"10556_CR71","unstructured":"Tech Desk. (2018). Google maps removes Uber integration on android app. The Indian Express. Retrieved October 9, 2023, from https:\/\/indianexpress.com\/article\/technology\/social\/google-maps-removes-uber-integration-on-android-app-5223498\/"},{"issue":"1","key":"10556_CR72","first-page":"1","volume":"31","author":"J Thatcher","year":"2012","unstructured":"Thatcher, J., Dinger, M., & George, J. F. (2012). Information technology worker recruitment: An empirical examination of entry-level IT job seekers\u2019 labor market. Communications of the Association for Information Systems, 31(1), 1.","journal-title":"Communications of the Association for Information Systems"},{"key":"10556_CR73","first-page":"99","volume":"122","author":"EJ Traut","year":"2019","unstructured":"Traut, E. J., & Steinfeld, A. (2019). Identifying commonly used and potentially unsafe transit transfers with crowdsourcing. Transportation Research Part A: Policy and Practice, 122, 99\u2013111.","journal-title":"Transportation Research Part A: Policy and Practice"},{"key":"10556_CR74","doi-asserted-by":"crossref","unstructured":"Tripp, J., McKnight, D. H., & Lankton, N. (2022). What most influences consumers\u2019 intention to use? Different motivation and trust stories for uber, airbnb, and taskrabbit. European Journal of Information Systems, 32(5), 818\u2013840.","DOI":"10.1080\/0960085X.2022.2062469"},{"key":"10556_CR75","unstructured":"Uber Riders. (2024). Why are prices higher than normal? | Riders | Uber Help. Retrieved June 16, 2024, from https:\/\/help.uber.com\/en\/riders\/article\/why-are-prices-higher-than-normal?nodeId=34212e8b-d69a-4d8a-a923-095d3075b487"},{"issue":"5","key":"10556_CR76","doi-asserted-by":"publisher","first-page":"734","DOI":"10.1287\/mksc.2019.1187","volume":"38","author":"Y Wang","year":"2019","unstructured":"Wang, Y., Wu, C., & Zhu, T. (2019). Mobile hailing technology and taxi driving behaviors. Marketing Science, 38(5), 734\u2013755.","journal-title":"Marketing Science"},{"key":"10556_CR77","doi-asserted-by":"crossref","unstructured":"Warren, N. B., & Hanson, S. (2023). Tipping, disrupted: The multi-stakeholder digital tipped service journey. Journal of Service Research, 26(3), 389\u2013404.","DOI":"10.1177\/10946705231166742"},{"key":"10556_CR78","doi-asserted-by":"crossref","unstructured":"Wells, J. D., Valacich, J. S., & Hess, T. J. (2011). What signal are you sending? How website quality influences perceptions of product quality and purchase intentions. MIS Quarterly, 373\u2013396.","DOI":"10.2307\/23044048"},{"issue":"4","key":"10556_CR79","doi-asserted-by":"publisher","first-page":"1332","DOI":"10.1108\/IJCHM-12-2021-1559","volume":"35","author":"L Wu","year":"2023","unstructured":"Wu, L., Liu, S. Q., Ma, S., & Hanks, L. (2023). Platform-centric vs. multi-party service failure: An examination of consumers\u2019 negative word of mouth about sharing economy platforms. International Journal of Contemporary Hospitality Management, 35(4), 1332\u20131375.","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"7","key":"10556_CR80","doi-asserted-by":"publisher","first-page":"104060","DOI":"10.1016\/j.respol.2020.104060","volume":"49","author":"JL Xing","year":"2020","unstructured":"Xing, J. L., & Sharif, N. (2020). From creative destruction to creative appropriation: A comprehensive framework. Research Policy, 49(7), 104060.","journal-title":"Research Policy"},{"issue":"3","key":"10556_CR81","doi-asserted-by":"publisher","first-page":"1179","DOI":"10.1016\/j.ejor.2023.04.020","volume":"310","author":"BP-C Yen","year":"2023","unstructured":"Yen, B. P.-C., & Luo, Y. (2023). Navigational guidance\u2013A deep learning approach. European Journal of Operational Research, 310(3), 1179\u20131191.","journal-title":"European Journal of Operational Research"},{"issue":"2","key":"10556_CR82","doi-asserted-by":"publisher","first-page":"544","DOI":"10.1108\/IMDS-10-2020-0621","volume":"122","author":"Y Yuan","year":"2022","unstructured":"Yuan, Y., Liu, L., & Liu, L. (2022). How does information integration enhance SMEs\u2019 credit quality: The mediating role of supply chain capabilities. Industrial Management & Data Systems, 122(2), 544\u2013561.","journal-title":"Industrial Management & Data Systems"},{"issue":"2","key":"10556_CR83","doi-asserted-by":"publisher","first-page":"374","DOI":"10.1177\/00222437211062172","volume":"59","author":"S Zhang","year":"2022","unstructured":"Zhang, S., Lee, D., Singh, P., & Mukhopadhyay, T. (2022). Demand interactions in sharing economies: Evidence from a natural experiment involving airbnb and uber\/lyft. Journal of Marketing Research, 59(2), 374\u2013391.","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"10556_CR84","doi-asserted-by":"publisher","first-page":"692","DOI":"10.1287\/isre.2019.0908","volume":"31","author":"J Zheng","year":"2020","unstructured":"Zheng, J., Ren, F., Tan, Y., & Chen, X. (2020). Optimizing two-sided promotion for transportation network companies: A structural model with conditional Bayesian learning. Information Systems Research, 31(3), 692\u2013714.","journal-title":"Information Systems Research"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-024-10556-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10796-024-10556-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-024-10556-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,12,13]],"date-time":"2025-12-13T10:02:43Z","timestamp":1765620163000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10796-024-10556-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,11,21]]},"references-count":84,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2025,10]]}},"alternative-id":["10556"],"URL":"https:\/\/doi.org\/10.1007\/s10796-024-10556-0","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,11,21]]},"assertion":[{"value":"3 November 2024","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"21 November 2024","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"This research did not involve human participants and\/or animals.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics Approval and Consent to Participate"}},{"value":"The author(s) explicitly confirm that they have gotten authorization from the appropriate authorities at the institute\/organization where the work was conducted prior to its submission.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent for Publication"}},{"value":"The author(s) declared no potential conflicts of interest with respect to the research, authorship, and\/or publication of this article.","order":4,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing Interests"}}]}}