{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,17]],"date-time":"2026-08-17T15:41:46Z","timestamp":1786981306947,"version":"3.56.0"},"reference-count":125,"publisher":"Springer Science and Business Media LLC","issue":"2","license":[{"start":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T00:00:00Z","timestamp":1768867200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T00:00:00Z","timestamp":1768867200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"name":"LUT University (previously Lappeenranta University of Technology"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Inf Syst Front"],"published-print":{"date-parts":[[2026,4]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Generative AI (GenAI) applications, such as ChatGPT, are increasingly shaping work practices and employee engagement in organizations. Understanding how employees interact with these tools is critical for designing effective and responsible AI-enabled workplaces. This study analyzes 443,338 user reviews from the Google Play Store to examine how GenAI tools influence user satisfaction, continued use and their behaviors, which in turn impact productivity and well-being. Drawing on Sensemaking and Sensegiving theories, we develop a four-stage framework integrated into a 3E model (Envision-Evolve-Engage) comprising seven propositions. Findings highlight GenAI\u2019s potential to enhance workplace effectiveness, decision-making and employee well-being, and to advance Sustainable Development Goal 8 (SDG 8) by promoting productive, inclusive, and meaningful work. The study also identifies challenges related to trust, privacy, adaptability, and ethical use. These insights offer practical guidance for designing user-centric GenAI systems and provide a theory-driven perspective for supporting responsible adoption and engagement in workplace contexts.<\/jats:p>","DOI":"10.1007\/s10796-025-10672-5","type":"journal-article","created":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T08:19:00Z","timestamp":1768897140000},"page":"803-825","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Understanding GenAI Teammates in the Workplace: A Sensemaking and Sensegiving Analysis of User Reviews"],"prefix":"10.1007","volume":"28","author":[{"ORCID":"https:\/\/orcid.org\/0009-0003-2318-5108","authenticated-orcid":false,"given":"Ayushi","family":"Agarwal","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9938-5363","authenticated-orcid":false,"given":"M. P.","family":"Sebastian","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5538-4764","authenticated-orcid":false,"given":"Satish","family":"Krishnan","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,1,20]]},"reference":[{"key":"10672_CR1","doi-asserted-by":"publisher","first-page":"216","DOI":"10.1016\/J.TECHFORE.2014.07.002","volume":"88","author":"AE Akg\u00fcn","year":"2014","unstructured":"Akg\u00fcn, A. E., Keskin, H., Byrne, J. C., & Lynn, G. S. (2014). Antecedents and consequences of organizations\u2019 technology sensemaking capability. Technological Forecasting and Social Change, 88, 216\u2013231. https:\/\/doi.org\/10.1016\/J.TECHFORE.2014.07.002","journal-title":"Technological Forecasting and Social Change"},{"key":"10672_CR2","doi-asserted-by":"publisher","unstructured":"Alshanik, F., Apon, A., Herzog, A., Safro, I., & Sybrandt, J. (2020). Accelerating text mining using Domain-Specific stop word lists. Proceedings \u2013\u20092020 IEEE International Conference on Big Data Big Data 2020, 2639\u20132648. https:\/\/doi.org\/10.1109\/BIGDATA50022.2020.9378226","DOI":"10.1109\/BIGDATA50022.2020.9378226"},{"key":"10672_CR3","doi-asserted-by":"publisher","first-page":"102759","DOI":"10.1016\/J.IJINFOMGT.2024.102759","volume":"79","author":"J Amankwah-Amoah","year":"2024","unstructured":"Amankwah-Amoah, J., Abdalla, S., Mogaji, E., Elbanna, A., & Dwivedi, Y. K. (2024). The impending disruption of creative industries by generative AI: Opportunities, challenges, and research agenda. International Journal of Information Management, 79, 102759. https:\/\/doi.org\/10.1016\/J.IJINFOMGT.2024.102759","journal-title":"International Journal of Information Management"},{"issue":"5","key":"10672_CR4","doi-asserted-by":"publisher","first-page":"1672","DOI":"10.1287\/ORSC.2022.1651","volume":"34","author":"C Anthony","year":"2023","unstructured":"Anthony, C., Bechky, B. A., & Fayard, A. L. (2023). Collaborating\u201d with AI: Taking a system view to explore the future of work. Organization Science, 34(5), 1672\u20131694. https:\/\/doi.org\/10.1287\/ORSC.2022.1651","journal-title":"Organization Science"},{"key":"10672_CR5","unstructured":"Backlinko (2024). iPhone Users and Sales Stats for 2025. https:\/\/backlinko.com\/iphone-users"},{"key":"10672_CR6","unstructured":"Bandura, A. (1986). Social foundations of thought and action. Englewood Cliffs, NJ, 1986(23\u201328)."},{"issue":"1","key":"10672_CR7","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1146\/annurev.psych.52.1.1","volume":"52","author":"A Bandura","year":"2001","unstructured":"Bandura, A. (2001). Social cognitive theory: An agentic perspective. Annual Review of Psychology, 52(1), 1\u201326.","journal-title":"Annual Review of Psychology"},{"issue":"1","key":"10672_CR8","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/S12525-023-00680-1","volume":"33","author":"L Banh","year":"2023","unstructured":"Banh, L., & Strobel, G. (2023). Generative artificial intelligence. Electronic Markets, 33(1), 1\u201317. https:\/\/doi.org\/10.1007\/S12525-023-00680-1","journal-title":"Electronic Markets"},{"issue":"4","key":"10672_CR9","doi-asserted-by":"publisher","first-page":"725","DOI":"10.1007\/S10551-023-05339-7\/TABLES\/1","volume":"185","author":"S Bankins","year":"2023","unstructured":"Bankins, S., & Formosa, P. (2023). The Ethical Implications of Artificial Intelligence (AI) For Meaningful Work. Journal of Business Ethics, 185(4), 725\u2013740. https:\/\/doi.org\/10.1007\/S10551-023-05339-7\/TABLES\/1","journal-title":"Journal of Business Ethics"},{"issue":"2","key":"10672_CR10","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1002\/JOB.2735","volume":"45","author":"S Bankins","year":"2024","unstructured":"Bankins, S., Ocampo, A. C., Marrone, M., Restubog, S. L. D., & Woo, S. E. (2024). A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice. Journal of Organizational Behavior, 45(2), 159\u2013182. https:\/\/doi.org\/10.1002\/JOB.2735","journal-title":"Journal of Organizational Behavior"},{"issue":"3","key":"10672_CR11","doi-asserted-by":"publisher","first-page":"278","DOI":"10.1016\/J.IJPROMAN.2022.03.006","volume":"40","author":"A Bansal","year":"2022","unstructured":"Bansal, A., King, D. R., & Meglio, O. (2022). Acquisitions as programs: The role of sensemaking and sensegiving. International Journal of Project Management, 40(3), 278\u2013289. https:\/\/doi.org\/10.1016\/J.IJPROMAN.2022.03.006","journal-title":"International Journal of Project Management"},{"key":"10672_CR125","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1609\/hcomp.v7i1.5285","volume":"7","author":"Gagan Bansal","year":"2019","unstructured":"Bansal, G., Nushi, B., Kamar, E., Lasecki, W. S., Weld, D. S., & Horvitz, E. (2019). Beyond Accuracy: The Role of Mental Models in Human-AI Team Performance. Proceedings of the AAAI Conference on Human Computation and Crowdsourcing, 7, 2\u201311. https:\/\/doi.org\/10.1609\/HCOMP.V7I1.5285","journal-title":"Proceedings of the AAAI Conference on Human Computation and Crowdsourcing"},{"key":"10672_CR12","unstructured":"Baradad, V. P., & Mugabushaka, A. M. (2015). Corpus specific stop words to improve the textual analysis in scientometrics. Proceedings of ISSI 2015 Istanbul: 15th International Society of Scientometrics and Informetrics Conference, 999\u20131005. https:\/\/www.scopus.com\/record\/display.uri?eid=2-s2.0-84991088724&origin=inward&txGid=27c3ae71d2c5472e1bf7fbd51a5a60db"},{"issue":"1","key":"10672_CR13","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/S12525-025-00798-4","volume":"35","author":"C Bartelheimer","year":"2025","unstructured":"Bartelheimer, C., Heinz, D., H\u00f6nigsberg, S., Siemon, D., Li, M. M., Strohmann, T., Poeppelbuss, J., & Peters, C. (2025). Conceptualizing hybrid intelligent service ecosystems. Electronic Markets, 35(1), 1\u201327. https:\/\/doi.org\/10.1007\/S12525-025-00798-4","journal-title":"Electronic Markets"},{"key":"10672_CR14","doi-asserted-by":"publisher","first-page":"103695","DOI":"10.1016\/J.JRETCONSER.2023.103695","volume":"77","author":"B Basu","year":"2024","unstructured":"Basu, B., Sebastian, M. P., & Kar, A. K. (2024). What affects the promoting intention of mobile banking services? Insights from mining consumer reviews. Journal of Retailing and Consumer Services, 77, 103695. https:\/\/doi.org\/10.1016\/J.JRETCONSER.2023.103695","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"10672_CR15","doi-asserted-by":"publisher","first-page":"197","DOI":"10.1111\/J.1365-2575.2007.00234.X","volume":"17","author":"J Becker","year":"2007","unstructured":"Becker, J., & Niehaves, B. (2007). Epistemological perspectives on IS research: A framework for analysing and systematizing epistemological assumptions. Information Systems Journal, 17(2), 197\u2013214. https:\/\/doi.org\/10.1111\/J.1365-2575.2007.00234.X","journal-title":"Information Systems Journal"},{"issue":"1","key":"10672_CR16","doi-asserted-by":"publisher","first-page":"23","DOI":"10.17705\/1jais.00861","volume":"25","author":"H Benbya","year":"2024","unstructured":"Benbya, H., Strich, F., & Tamm, T. (2024). Navigating generative artificial intelligence promises and perils for knowledge and creative work. Journal of the Association for Information Systems, 25(1), 23\u201336. https:\/\/doi.org\/10.17705\/1jais.00861","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"10672_CR17","doi-asserted-by":"publisher","first-page":"831","DOI":"10.25300\/MISQ\/2018\/11881","volume":"42","author":"J Bennett Thatcher","year":"2018","unstructured":"Bennett Thatcher, J., T. Wright, R., Sun, H., J. Zagenczyk, T., & Klein, R. (2018). Mindfulness in information technology use: Definitions, distinctions, and a new measure1. MIS Quarterly, 42(3), 831\u2013847. https:\/\/doi.org\/10.25300\/MISQ\/2018\/11881","journal-title":"MIS Quarterly"},{"issue":"3","key":"10672_CR18","doi-asserted-by":"publisher","first-page":"685","DOI":"10.2307\/23042804","volume":"35","author":"N Berente","year":"2011","unstructured":"Berente, N., Hansen, S., Pike, J. C., & Bateman, P. J. (2011). Arguing the value of virtual worlds: Patterns of discursive sensemaking of an innovative technology. MIS Quarterly: Management Information Systems, 35(3), 685\u2013709. https:\/\/doi.org\/10.2307\/23042804","journal-title":"MIS Quarterly: Management Information Systems"},{"issue":"1","key":"10672_CR19","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1287\/ISRE.2018.0774","volume":"30","author":"N Berente","year":"2019","unstructured":"Berente, N., Seidel, S., & Safadi, H. (2019). Data-driven computationally intensive theory development. Information Systems Research, 30(1), 50\u201364. https:\/\/doi.org\/10.1287\/ISRE.2018.0774","journal-title":"Information Systems Research"},{"key":"10672_CR20","doi-asserted-by":"publisher","unstructured":"Berente, N., Lindberg, A., Miranda, S. M., Safadi, H., & Seidel, S. (2025). Computationally Intensive Theory Construction. The Routledge Companion to Management Information Systems (pp. 14\u201327). https:\/\/doi.org\/10.4324\/9781032690483-4","DOI":"10.4324\/9781032690483-4"},{"issue":"Jan","key":"10672_CR21","first-page":"993","volume":"3","author":"DM Blei","year":"2003","unstructured":"Blei, D. M., Ng, A. Y., & Jordan, M. I. (2003). Latent dirichlet allocation. Journal of Machine Learning Research, 3(Jan), 993\u20131022.","journal-title":"Journal of Machine Learning Research"},{"key":"10672_CR22","doi-asserted-by":"publisher","first-page":"485","DOI":"10.1016\/J.JBUSRES.2020.08.018","volume":"131","author":"A Braganza","year":"2021","unstructured":"Braganza, A., Chen, W., Canhoto, A., & Sap, S. (2021). Productive employment and decent work: The impact of AI adoption on psychological contracts, job engagement and employee trust. Journal of Business Research, 131, 485\u2013494. https:\/\/doi.org\/10.1016\/J.JBUSRES.2020.08.018","journal-title":"Journal of Business Research"},{"issue":"1","key":"10672_CR23","doi-asserted-by":"publisher","first-page":"71","DOI":"10.2307\/3250959","volume":"25","author":"VV Brown","year":"2001","unstructured":"Brown, V. V. and S. A (2001). A longitudinal investigation of personal computers in homes: Adoption determinants and emerging challenges. MIS Quarterly, 25(1), 71\u2013102. https:\/\/misq.umn.edu\/a-longitudinal-investigation-of-personal-computers-in-homes-adoption-determinants-and-emerging-challenges.html","journal-title":"MIS Quarterly"},{"issue":"2","key":"10672_CR24","doi-asserted-by":"publisher","first-page":"889","DOI":"10.1093\/QJE\/QJAE044","volume":"140","author":"E Brynjolfsson","year":"2025","unstructured":"Brynjolfsson, E., Li, D., & Raymond, L. (2025). Generative AI at work. The Quarterly Journal of Economics, 140(2), 889\u2013942. https:\/\/doi.org\/10.1093\/QJE\/QJAE044","journal-title":"The Quarterly Journal of Economics"},{"key":"10672_CR25","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1016\/J.PROCS.2020.12.007","volume":"179","author":"A Budiarto","year":"2021","unstructured":"Budiarto, A., Rahutomo, R., Putra, H. N., Cenggoro, T. W., Kacamarga, M. F., & Pardamean, B. (2021). Unsupervised news topic modelling with Doc2Vec and spherical clustering. Procedia Computer Science, 179, 40\u201346. https:\/\/doi.org\/10.1016\/J.PROCS.2020.12.007","journal-title":"Procedia Computer Science"},{"key":"10672_CR26","doi-asserted-by":"publisher","first-page":"120880","DOI":"10.1016\/J.TECHFORE.2021.120880","volume":"170","author":"S Chatterjee","year":"2021","unstructured":"Chatterjee, S., Rana, N. P., Dwivedi, Y. K., & Baabdullah, A. M. (2021). Understanding AI adoption in manufacturing and production firms using an integrated TAM-TOE model. Technological Forecasting and Social Change, 170, 120880. https:\/\/doi.org\/10.1016\/J.TECHFORE.2021.120880","journal-title":"Technological Forecasting and Social Change"},{"issue":"2","key":"10672_CR27","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1016\/J.IJINFOMGT.2016.11.009","volume":"37","author":"X Cheng","year":"2017","unstructured":"Cheng, X., Fu, S., & de Vreede, G. J. (2017). Understanding trust influencing factors in social media communication: A qualitative study. International Journal of Information Management, 37(2), 25\u201335. https:\/\/doi.org\/10.1016\/J.IJINFOMGT.2016.11.009","journal-title":"International Journal of Information Management"},{"issue":"3","key":"10672_CR28","doi-asserted-by":"publisher","first-page":"102940","DOI":"10.1016\/J.IPM.2022.102940","volume":"59","author":"X Cheng","year":"2022","unstructured":"Cheng, X., Zhang, X., Cohen, J., & Mou, J. (2022). Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms. Information Processing & Management, 59(3), 102940. https:\/\/doi.org\/10.1016\/J.IPM.2022.102940","journal-title":"Information Processing & Management"},{"issue":"1","key":"10672_CR29","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1177\/0149206310388419","volume":"37","author":"BL Connelly","year":"2011","unstructured":"Connelly, B. L., Certo, S. T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39\u201367. https:\/\/doi.org\/10.1177\/0149206310388419","journal-title":"Journal of Management"},{"issue":"7","key":"10672_CR30","doi-asserted-by":"publisher","first-page":"909","DOI":"10.1108\/JSM-11-2019-0452\/FULL\/PDF","volume":"34","author":"A Daskalopoulou","year":"2020","unstructured":"Daskalopoulou, A., Jefferies, G., J., & Skandalis, A. (2020). Transforming technology-mediated health-care services through strategic sense-giving. Journal of Services Marketing, 34(7), 909\u2013920. https:\/\/doi.org\/10.1108\/JSM-11-2019-0452\/FULL\/PDF","journal-title":"Journal of Services Marketing"},{"issue":"4","key":"10672_CR31","doi-asserted-by":"publisher","first-page":"329","DOI":"10.2307\/4132312","volume":"26","author":"EJ Davidson","year":"2002","unstructured":"Davidson, E. J. (2002). Technology frames and framing: A socio-cognitive investigation of requirements determination. MIS Quarterly: Management Information Systems, 26(4), 329\u2013358. https:\/\/doi.org\/10.2307\/4132312","journal-title":"MIS Quarterly: Management Information Systems"},{"key":"10672_CR32","doi-asserted-by":"publisher","DOI":"10.2307\/249008","author":"FD Davis","year":"1989","unstructured":"Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly. https:\/\/doi.org\/10.2307\/249008","journal-title":"MIS Quarterly"},{"issue":"1","key":"10672_CR33","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1287\/ISRE.3.1.60","volume":"3","author":"WH DeLone","year":"1992","unstructured":"DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60\u201395. https:\/\/doi.org\/10.1287\/ISRE.3.1.60","journal-title":"Information Systems Research"},{"issue":"4","key":"10672_CR34","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","volume":"19","author":"WH DeLone","year":"2003","unstructured":"DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9\u201330. https:\/\/doi.org\/10.1080\/07421222.2003.11045748","journal-title":"Journal of Management Information Systems"},{"issue":"2","key":"10672_CR35","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1287\/ORSC.5.2.121","volume":"5","author":"G DeSanctis","year":"1994","unstructured":"DeSanctis, G., & Poole, M. S. (1994). Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization Science, 5(2), 121\u2013147. https:\/\/doi.org\/10.1287\/ORSC.5.2.121","journal-title":"Organization Science"},{"issue":"1","key":"10672_CR36","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1108\/IJCHM-05-2023-0686\/FULL\/PDF","volume":"36","author":"YK Dwivedi","year":"2024","unstructured":"Dwivedi, Y. K., Pandey, N., Currie, W., & Micu, A. (2024). Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: Practices, challenges and research agenda. International Journal of Contemporary Hospitality Management, 36(1), 1\u201312. https:\/\/doi.org\/10.1108\/IJCHM-05-2023-0686\/FULL\/PDF","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"1","key":"10672_CR37","doi-asserted-by":"publisher","first-page":"41","DOI":"10.17705\/1CAIS.05132","volume":"51","author":"E Eryilmaz","year":"2022","unstructured":"Eryilmaz, E., Thoms, B., & Ahmed, Z. (2022). Cluster analysis in online learning communities: A text mining approach. Communications of the Association for Information Systems, 51(1), 41. https:\/\/doi.org\/10.17705\/1CAIS.05132","journal-title":"Communications of the Association for Information Systems"},{"issue":"1","key":"10672_CR38","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1007\/S12599-023-00834-7","volume":"66","author":"S Feuerriegel","year":"2024","unstructured":"Feuerriegel, S., Hartmann, J., Janiesch, C., & Zschech, P. (2024). Generative AI. Business & Information Systems Engineering, 66(1), 111\u2013126. https:\/\/doi.org\/10.1007\/S12599-023-00834-7","journal-title":"Business & Information Systems Engineering"},{"issue":"1","key":"10672_CR39","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1007\/s10551-022-05166-2","volume":"186","author":"M Figueroa-Armijos","year":"2023","unstructured":"Figueroa-Armijos, M., Clark, B. B., & da Veiga, M., S. P (2023). Ethical perceptions of AI in hiring and organizational trust: The role of performance expectancy and social influence. Journal of Business Ethics, 186(1), 179\u2013197. https:\/\/doi.org\/10.1007\/s10551-022-05166-2","journal-title":"Journal of Business Ethics"},{"key":"10672_CR40","doi-asserted-by":"publisher","first-page":"103061","DOI":"10.1016\/J.IJHCS.2023.103061","volume":"177","author":"C Flathmann","year":"2023","unstructured":"Flathmann, C., Schelble, B. G., Rosopa, P. J., McNeese, N. J., Mallick, R., & Madathil, K. C. (2023). Examining the impact of varying levels of AI teammate influence on human-AI teams. International Journal of Human-Computer Studies, 177, 103061. https:\/\/doi.org\/10.1016\/J.IJHCS.2023.103061","journal-title":"International Journal of Human-Computer Studies"},{"issue":"3b","key":"10672_CR41","doi-asserted-by":"publisher","first-page":"1527","DOI":"10.25300\/MISQ\/2021\/16553","volume":"45","author":"A F\u00fcgener","year":"2021","unstructured":"F\u00fcgener, A., Grahl, J., Gupta, A., & Ketter, W. (2021). Will humans-in-the-loop become borgs? Merits and pitfalls of working with AI (Open Access). MIS Quarterly, 45(3b), 1527\u20131556. https:\/\/doi.org\/10.25300\/MISQ\/2021\/16553","journal-title":"MIS Quarterly"},{"issue":"6","key":"10672_CR42","doi-asserted-by":"publisher","first-page":"433","DOI":"10.1002\/SMJ.4250120604","volume":"12","author":"DA Gioia","year":"1991","unstructured":"Gioia, D. A., & Chittipeddi, K. (1991). Sensemaking and sensegiving in strategic change initiation. Strategic Management Journal, 12(6), 433\u2013448. https:\/\/doi.org\/10.1002\/SMJ.4250120604","journal-title":"Strategic Management Journal"},{"issue":"2","key":"10672_CR43","doi-asserted-by":"publisher","first-page":"218","DOI":"10.1108\/JIC-04-2015-0039","volume":"17","author":"M Giuliani","year":"2016","unstructured":"Giuliani, M. (2016). Sensemaking, sensegiving and sensebreaking: The case of intellectual capital measurements. Journal of Intellectual Capital, 17(2), 218\u2013237. https:\/\/doi.org\/10.1108\/JIC-04-2015-0039","journal-title":"Journal of Intellectual Capital"},{"key":"10672_CR44","doi-asserted-by":"publisher","first-page":"113707","DOI":"10.1016\/j.jbusres.2023.113707","volume":"158","author":"L Gkinko","year":"2023","unstructured":"Gkinko, L., & Elbanna, A. (2023). Designing trust: The formation of employees\u2019 trust in conversational AI in the digital workplace. Journal of Business Research, 158, 113707.","journal-title":"Journal of Business Research"},{"key":"10672_CR45","unstructured":"Goldman Sachs (2023). Generative AI could raise global GDP by 7%. https:\/\/www.goldmansachs.com\/insights\/articles\/generative-ai-could-raise-global-gdp-by-7-percent"},{"key":"10672_CR46","unstructured":"Goodfellow, I., Pouget-Abadie, J., Mirza, M., Xu, B., Warde-Farley, D., Ozair, S., Courville, A., & Bengio, Y. (2014). Generative adversarial Nets. Advances in Neural Information Processing Systems, 27."},{"issue":"2","key":"10672_CR47","doi-asserted-by":"publisher","first-page":"213","DOI":"10.2307\/249689","volume":"19","author":"DL Goodhue","year":"1995","unstructured":"Goodhue, D. L., & Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly: Management Information Systems, 19(2), 213\u2013233. https:\/\/doi.org\/10.2307\/249689","journal-title":"MIS Quarterly: Management Information Systems"},{"key":"10672_CR48","doi-asserted-by":"publisher","first-page":"102905","DOI":"10.1016\/J.IJINFOMGT.2025.102905","volume":"83","author":"S Hai","year":"2025","unstructured":"Hai, S., Long, T., Honora, A., Japutra, A., & Guo, T. (2025). The dark side of employee-generative AI collaboration in the workplace: An investigation on work alienation and employee expediency. International Journal of Information Management, 83, 102905. https:\/\/doi.org\/10.1016\/J.IJINFOMGT.2025.102905","journal-title":"International Journal of Information Management"},{"key":"10672_CR49","doi-asserted-by":"publisher","unstructured":"Hannigan, T. R., Haan, R. F. J., Vakili, K., Tchalian, H., Glaser, V. L., Wang, M. S., Kaplan, S., & Jennings, P. D. (2019). Topic Modeling in Management Research: Rendering New Theory from Textual Data. Https:\/\/Doi.Org\/https:\/\/doi.org\/10.5465\/Annals.2017.0099, 13(2), 586\u2013632. https:\/\/doi.org\/10.5465\/ANNALS.2017.0099.","DOI":"10.5465\/Annals.2017.0099"},{"issue":"3","key":"10672_CR50","doi-asserted-by":"publisher","first-page":"388","DOI":"10.1111\/jbl.12301","volume":"43","author":"A Hasija","year":"2022","unstructured":"Hasija, A., & Esper, T. L. (2022). In artificial intelligence (AI) we trust: A qualitative investigation of AI technology acceptance. Journal of Business Logistics, 43(3), 388\u2013412.","journal-title":"Journal of Business Logistics"},{"key":"10672_CR51","doi-asserted-by":"publisher","first-page":"107502","DOI":"10.1016\/J.CHB.2022.107502","volume":"139","author":"J Hitsuwari","year":"2023","unstructured":"Hitsuwari, J., Ueda, Y., Yun, W., & Nomura, M. (2023). Does human-AI collaboration lead to more creative art? Aesthetic evaluation of human-made and AI-generated haiku poetry. Computers in Human Behavior, 139, 107502. https:\/\/doi.org\/10.1016\/J.CHB.2022.107502","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"10672_CR52","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/08874417.2012.11645571","volume":"52","author":"H Hoehle","year":"2015","unstructured":"Hoehle, H., Huff, S., & Goode, S. (2015). The role of continuous trust in information systems continuance. Journal of Computer Information Systems, 52(4), 1\u20139. https:\/\/doi.org\/10.1080\/08874417.2012.11645571","journal-title":"Journal of Computer Information Systems"},{"issue":"1","key":"10672_CR53","doi-asserted-by":"publisher","first-page":"1044","DOI":"10.17705\/1CAIS.05640","volume":"56","author":"S H\u00f6nigsberg","year":"2025","unstructured":"H\u00f6nigsberg, S., Watkowski, L., & Drechsler, A. (2025). Generative artificial intelligence in higher education: Mediating learning for literacy development. Communications of the Association for Information Systems, 56(1), 1044\u20131076. https:\/\/doi.org\/10.17705\/1CAIS.05640","journal-title":"Communications of the Association for Information Systems"},{"issue":"4","key":"10672_CR54","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1177\/0008125619863436","volume":"61","author":"MH Huang","year":"2019","unstructured":"Huang, M. H., Rust, R., & Maksimovic, V. (2019). The feeling economy: Managing in the next generation of artificial intelligence (AI). California Management Review, 61(4), 43\u201365.","journal-title":"California Management Review"},{"issue":"6","key":"10672_CR55","doi-asserted-by":"publisher","first-page":"1977","DOI":"10.1287\/ORSC.2023.18441","volume":"35","author":"X Hui","year":"2024","unstructured":"Hui, X., Reshef, O., & Zhou, L. (2024). The short-term effects of generative artificial intelligence on employment: Evidence from an online labor market. Organization Science, 35(6), 1977\u20131989. https:\/\/doi.org\/10.1287\/ORSC.2023.18441","journal-title":"Organization Science"},{"issue":"1","key":"10672_CR56","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1093\/POLSOC\/PUAE040","volume":"44","author":"M Janssen","year":"2025","unstructured":"Janssen, M. (2025). Responsible governance of generative AI: Conceptualizing GenAI as complex adaptive systems. Policy and Society, 44(1), 38\u201351. https:\/\/doi.org\/10.1093\/POLSOC\/PUAE040","journal-title":"Policy and Society"},{"issue":"4","key":"10672_CR57","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1016\/J.BUSHOR.2018.03.007","volume":"61","author":"MH Jarrahi","year":"2018","unstructured":"Jarrahi, M. H. (2018). Artificial intelligence and the future of work: Human-AI symbiosis in organizational decision making. Business Horizons, 61(4), 577\u2013586. https:\/\/doi.org\/10.1016\/J.BUSHOR.2018.03.007","journal-title":"Business Horizons"},{"issue":"1","key":"10672_CR58","doi-asserted-by":"publisher","first-page":"5","DOI":"10.5465\/AMJ.2022.0426","volume":"67","author":"N Jia","year":"2024","unstructured":"Jia, N., Luo, X., Fang, Z., & Liao, C. (2024). When and how artificial intelligence augments employee creativity. Academy of Management Journal, 67(1), 5\u201332. https:\/\/doi.org\/10.5465\/AMJ.2022.0426","journal-title":"Academy of Management Journal"},{"issue":"5","key":"10672_CR59","doi-asserted-by":"publisher","first-page":"1341","DOI":"10.1007\/S10796-020-10045-0\/FIGURES\/6","volume":"23","author":"AK Kar","year":"2021","unstructured":"Kar, A. K. (2021). What affects usage satisfaction in mobile payments? Modelling user generated content to develop the \u201cDigital Service Usage Satisfaction Model.\u201d Information Systems Frontiers, 23(5), 1341\u20131361. https:\/\/doi.org\/10.1007\/S10796-020-10045-0\/FIGURES\/6","journal-title":"Information Systems Frontiers"},{"key":"10672_CR60","doi-asserted-by":"publisher","DOI":"10.1016\/J.IJINFOMGT.2020.102205","volume":"54","author":"AK Kar","year":"2020","unstructured":"Kar, A. K., & Dwivedi, Y. K. (2020). Theory building with big data-driven research - Moving away from the \u201cWhat\u201d towards the \u201cWhy.\u201d International Journal of Information Management, 54, Article 102205. https:\/\/doi.org\/10.1016\/J.IJINFOMGT.2020.102205","journal-title":"International Journal of Information Management"},{"issue":"4","key":"10672_CR61","doi-asserted-by":"publisher","first-page":"1351","DOI":"10.1007\/S10796-021-10219-4","volume":"25","author":"AK Kar","year":"2021","unstructured":"Kar, A. K., & Kushwaha, A. K. (2021). Facilitators and barriers of artificial intelligence adoption in business - Insights from opinions using big data analytics. Information Systems Frontiers, 25(4), 1351\u20131374. https:\/\/doi.org\/10.1007\/S10796-021-10219-4","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"10672_CR62","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1177\/002200275800200106","volume":"2","author":"HC Kelman","year":"1958","unstructured":"Kelman, H. C. (1958). Compliance, identification, and internalization three processes of attitude change. Journal of Conflict Resolution, 2(1), 51\u201360. https:\/\/doi.org\/10.1177\/002200275800200106","journal-title":"Journal of Conflict Resolution"},{"issue":"3","key":"10672_CR63","doi-asserted-by":"publisher","first-page":"618","DOI":"10.5465\/AMR.2020.0205","volume":"49","author":"A Kemp","year":"2024","unstructured":"Kemp, A. (2024). Competitive advantage through artificial intelligence: Toward a theory of situated AI. Academy of Management Review, 49(3), 618\u2013635. https:\/\/doi.org\/10.5465\/AMR.2020.0205","journal-title":"Academy of Management Review"},{"issue":"1","key":"10672_CR64","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1016\/J.DSS.2005.05.009","volume":"43","author":"HW Kim","year":"2007","unstructured":"Kim, H. W., Chan, H. C., & Gupta, S. (2007). Value-based adoption of mobile internet: An empirical investigation. Decision Support Systems, 43(1), 111\u2013126. https:\/\/doi.org\/10.1016\/J.DSS.2005.05.009","journal-title":"Decision Support Systems"},{"key":"10672_CR65","doi-asserted-by":"publisher","first-page":"120428","DOI":"10.1016\/J.TECHFORE.2020.120428","volume":"163","author":"C Klos","year":"2021","unstructured":"Klos, C., & Spieth, P. (2021). READY, STEADY, DIGITAL?! How foresight activities do (NOT) affect individual technological frames for managerial SENSEMAKING. Technological Forecasting and Social Change, 163, 120428. https:\/\/doi.org\/10.1016\/J.TECHFORE.2020.120428","journal-title":"Technological Forecasting and Social Change"},{"issue":"2","key":"10672_CR66","doi-asserted-by":"publisher","first-page":"44","DOI":"10.1177\/00081256231211020","volume":"66","author":"V Kolbj\u00f8rnsrud","year":"2024","unstructured":"Kolbj\u00f8rnsrud, V. (2024). Designing the intelligent organization: Six principles for Human-AI collaboration. California Management Review, 66(2), 44\u201364. https:\/\/doi.org\/10.1177\/00081256231211020","journal-title":"California Management Review"},{"issue":"3","key":"10672_CR67","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1080\/19368623.2023.2258116","volume":"33","author":"H Kong","year":"2024","unstructured":"Kong, H., Yin, Z., Chon, K., Yuan, Y., & Yu, J. (2024). How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality. Journal of Hospitality Marketing & Management, 33(3), 261\u2013287. https:\/\/doi.org\/10.1080\/19368623.2023.2258116","journal-title":"Journal of Hospitality Marketing & Management"},{"issue":"6","key":"10672_CR68","doi-asserted-by":"publisher","first-page":"1556","DOI":"10.1108\/JEIM-09-2022-0307\/FULL\/PDF","volume":"36","author":"A Kumar","year":"2023","unstructured":"Kumar, A., Bhattacharyya, S. S., & Krishnamoorthy, B. (2023). Automation-augmentation paradox in organizational artificial intelligence technology deployment capabilities; An empirical investigation for achieving simultaneous economic and social benefits. Journal of Enterprise Information Management, 36(6), 1556\u20131582. https:\/\/doi.org\/10.1108\/JEIM-09-2022-0307\/FULL\/PDF","journal-title":"Journal of Enterprise Information Management"},{"key":"10672_CR69","doi-asserted-by":"publisher","first-page":"106878","DOI":"10.1016\/J.CHB.2021.106878","volume":"123","author":"M Langer","year":"2021","unstructured":"Langer, M., & Landers, R. N. (2021). The future of artificial intelligence at work: A review on effects of decision automation and augmentation on workers targeted by algorithms and third-party observers. Computers in Human Behavior, 123, 106878. https:\/\/doi.org\/10.1016\/J.CHB.2021.106878","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"10672_CR70","doi-asserted-by":"publisher","first-page":"1501","DOI":"10.25300\/MISQ\/2021\/16564","volume":"45","author":"S Lebovitz","year":"2021","unstructured":"Lebovitz, S., Levina, N., & Lifshitz-Assaf, H. (2021). Is AI ground truth really true? The dangers of training and evaluating AI tools based on experts\u2019 know-what. MIS Quarterly, 45(3), 1501\u20131526. https:\/\/doi.org\/10.25300\/MISQ\/2021\/16564","journal-title":"MIS Quarterly"},{"issue":"7553","key":"10672_CR71","doi-asserted-by":"publisher","first-page":"436","DOI":"10.1038\/nature14539","volume":"521","author":"Y LeCun","year":"2015","unstructured":"LeCun, Y., Bengio, Y., & Hinton, G. (2015). Deep learning. Nature, 521(7553), 436\u2013444.","journal-title":"Nature"},{"issue":"4","key":"10672_CR72","doi-asserted-by":"publisher","first-page":"863","DOI":"10.1287\/ISRE.2017.0711","volume":"28","author":"H Liang","year":"2017","unstructured":"Liang, H., Wang, N., Xue, Y., & Ge, S. (2017). Unraveling the alignment paradox: How does business-IT alignment shape organizational agility? Information Systems Research, 28(4), 863\u2013879. https:\/\/doi.org\/10.1287\/ISRE.2017.0711","journal-title":"Information Systems Research"},{"issue":"4","key":"10672_CR73","doi-asserted-by":"publisher","first-page":"1993","DOI":"10.1007\/S12525-022-00605-4","volume":"32","author":"R Lukyanenko","year":"2022","unstructured":"Lukyanenko, R., Maass, W., & Storey, V. C. (2022). Trust in artificial intelligence: From a foundational trust framework to emerging research opportunities. Electronic Markets 2022, 32(4), 1993\u20132020. https:\/\/doi.org\/10.1007\/S12525-022-00605-4","journal-title":"Electronic Markets 2022"},{"issue":"4","key":"10672_CR74","doi-asserted-by":"publisher","first-page":"535","DOI":"10.1007\/S12599-019-00600-8\/FIGURES\/2","volume":"61","author":"A Maedche","year":"2019","unstructured":"Maedche, A., Legner, C., Benlian, A., Berger, B., Gimpel, H., Hess, T., Hinz, O., Morana, S., & S\u00f6llner, M. (2019). AI-Based Digital Assistants: Opportunities, Threats, and Research Perspectives. Business & Information Systems Engineering, 61(4), 535\u2013544. https:\/\/doi.org\/10.1007\/S12599-019-00600-8\/FIGURES\/2","journal-title":"Business & Information Systems Engineering"},{"issue":"2","key":"10672_CR75","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1080\/0960085X.2018.1524420","volume":"28","author":"M Mesgari","year":"2019","unstructured":"Mesgari, M., & Okoli, C. (2019). Critical review of organisation-technology sensemaking: Towards technology materiality, discovery, and action. European Journal of Information Systems, 28(2), 205\u2013232. https:\/\/doi.org\/10.1080\/0960085X.2018.1524420","journal-title":"European Journal of Information Systems"},{"key":"10672_CR76","doi-asserted-by":"publisher","unstructured":"Mesgari, A., Okoli, C., & de Ortiz, A. (2025). Affordance-Based information technology sensemaking [ABITS]. Business and Information Systems Engineering, 1\u201318. https:\/\/doi.org\/10.1007\/S12599-025-00924-8","DOI":"10.1007\/S12599-025-00924-8"},{"key":"10672_CR77","doi-asserted-by":"crossref","unstructured":"Mikalef, P., Conboy, K., Lundstr\u00f6m, J. E., & Popovi\u010d, A. (2022). Thinking responsibly about responsible AI and \u2018the dark side\u2019of AI. In European Journal of Information Systems (Vol. 31, Issue 3, pp. 257\u2013268). Taylor & Francis.","DOI":"10.1080\/0960085X.2022.2026621"},{"key":"10672_CR78","doi-asserted-by":"publisher","unstructured":"Miller, R. L. (2015). Rogers\u2019 Innovation Diffusion Theory (1962, 1995). Information Seeking Behavior and Technology Adoption: Theories and Trends. IGI Global Scientific Publishing. https:\/\/doi.org\/10.4018\/978-1-4666-8156-9.CH016","DOI":"10.4018\/978-1-4666-8156-9.CH016"},{"issue":"2","key":"10672_CR79","doi-asserted-by":"publisher","first-page":"iii","DOI":"10.25300\/MISQ\/2022\/462E1","volume":"46","author":"S Miranda","year":"2022","unstructured":"Miranda, S., Berente, N., Seidel, S., Safadi, H., & Burton-Jones, A. (2022). Editor\u2019s comments: Computationally intensive theory construction: A primer for authors and reviewers. MIS Quarterly, 46(2), iii\u2013xviii.","journal-title":"MIS Quarterly"},{"key":"10672_CR80","unstructured":"Mok Aaron (2023). 14 Companies That Issued Bans or Restrictions on ChatGPT - Business Insider. Business Insider. https:\/\/www.businessinsider.com\/chatgpt-companies-issued-bans-restrictions-openai-ai-amazon-apple-2023-7#jpmorgan-chase-issued-a-temporary-ban-on-its-employees-from-using-chatgpt-7"},{"key":"10672_CR81","doi-asserted-by":"publisher","unstructured":"Namvar, M., Im, G. P., Li, J. C., & Chung, C. (2024). Data-driven sensegiving and sensemaking: A phenomenological investigation. Information Technology and People, ahead-of-print(ahead-of-print). https:\/\/doi.org\/10.1108\/ITP-05-2023-0452\/FULL\/PDF","DOI":"10.1108\/ITP-05-2023-0452\/FULL\/PDF"},{"key":"10672_CR82","doi-asserted-by":"publisher","DOI":"10.1108\/JEIM-11-2024-0637\/FULL\/PDF","author":"M Nguyen","year":"2025","unstructured":"Nguyen, M., Trinh, N., Mehrotra, A., & Basahel, S. (2025). Generative AI in the workplace: How employee experiences influence work outcomes? Journal of Enterprise Information Management. https:\/\/doi.org\/10.1108\/JEIM-11-2024-0637\/FULL\/PDF., ahead-of-print(ahead-of-print).","journal-title":"Journal of Enterprise Information Management"},{"issue":"4","key":"10672_CR83","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1177\/002224378001700405","volume":"17","author":"RL Oliver","year":"1980","unstructured":"Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460\u2013469.","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"10672_CR84","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1080\/08874417.2023.2261010","volume":"65","author":"KB Ooi","year":"2023","unstructured":"Ooi, K. B., Tan, G. W. H., Al-Emran, M., Al-Sharafi, M. A., Capatina, A., Chakraborty, A., Dwivedi, Y. K., Huang, T. L., Kar, A. K., Lee, V. H., Loh, X. M., Micu, A., Mikalef, P., Mogaji, E., Pandey, N., Raman, R., Rana, N. P., Sarker, P., Sharma, A., & Wong, L. W. (2023). The potential of generative artificial intelligence across disciplines: Perspectives and future directions. Journal of Computer Information Systems, 65(1), 76\u2013107. https:\/\/doi.org\/10.1080\/08874417.2023.2261010","journal-title":"Journal of Computer Information Systems"},{"key":"10672_CR85","first-page":"27730","volume":"35","author":"L Ouyang","year":"2022","unstructured":"Ouyang, L., Wu, J., Jiang, X., Almeida, D., Wainwright, C., Mishkin, P., Zhang, C., Agarwal, S., Slama, K., Ray, A., Schulman, J., Hilton, J., Kelton, F., Miller, L., Simens, M., Askell, A., Welinder, P., Christiano, P. F., Leike, J., & Lowe, R. (2022). Training language models to follow instructions with human feedback. Advances in Neural Information Processing Systems, 35, 27730\u201327744.","journal-title":"Advances in Neural Information Processing Systems"},{"key":"10672_CR86","doi-asserted-by":"publisher","first-page":"102781","DOI":"10.1016\/J.IJINFOMGT.2024.102781","volume":"77","author":"E Peretz-Andersson","year":"2024","unstructured":"Peretz-Andersson, E., Tabares, S., Mikalef, P., & Parida, V. (2024). Artificial intelligence implementation in manufacturing smes: A resource orchestration approach. International Journal of Information Management, 77, 102781. https:\/\/doi.org\/10.1016\/J.IJINFOMGT.2024.102781","journal-title":"International Journal of Information Management"},{"issue":"5","key":"10672_CR87","doi-asserted-by":"publisher","first-page":"615","DOI":"10.1016\/J.BUSHOR.2024.05.006","volume":"67","author":"L Ramaul","year":"2024","unstructured":"Ramaul, L., Ritala, P., & Ruokonen, M. (2024). Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries. Business Horizons, 67(5), 615\u2013627. https:\/\/doi.org\/10.1016\/J.BUSHOR.2024.05.006","journal-title":"Business Horizons"},{"key":"10672_CR88","unstructured":"Ray Siladitya (2023). Samsung Bans ChatGPT Among Employees After Sensitive Code Leak. Forbes. https:\/\/www.forbes.com\/sites\/siladityaray\/2023\/05\/02\/samsung-bans-chatgpt-and-other-chatbots-for-employees-after-sensitive-code-leak\/"},{"key":"10672_CR89","doi-asserted-by":"publisher","unstructured":"Ritz, E., Freise, L. R., & Li, M. M. (2025). Offloading to digital minds: How generative AI can help to craft jobs. 11\u201320. https:\/\/doi.org\/10.1007\/978-3-031-71385-9_2","DOI":"10.1007\/978-3-031-71385-9_2"},{"issue":"5","key":"10672_CR90","doi-asserted-by":"publisher","first-page":"499","DOI":"10.1016\/J.BUSHOR.2024.04.008","volume":"67","author":"J Robertson","year":"2024","unstructured":"Robertson, J., Ferreira, C., Botha, E., & Oosthuizen, K. (2024). Game changers: A generative AI prompt protocol to enhance human-AI knowledge co-construction. Business Horizons, 67(5), 499\u2013510. https:\/\/doi.org\/10.1016\/J.BUSHOR.2024.04.008","journal-title":"Business Horizons"},{"issue":"1","key":"10672_CR91","doi-asserted-by":"publisher","first-page":"179","DOI":"10.25300\/MISQ\/2024\/18039","volume":"49","author":"S Seidel","year":"2025","unstructured":"Seidel, S., Frick, C. J., & vom Brocke, J. (2025). Regulating emerging technologies: Prospective sensemaking through abstraction and elaboration. MIS Quarterly, 49(1), 179\u2013204.","journal-title":"MIS Quarterly"},{"issue":"5","key":"10672_CR92","doi-asserted-by":"publisher","first-page":"871","DOI":"10.1007\/S10726-022-09792-Z\/TABLES\/13","volume":"31","author":"D Siemon","year":"2022","unstructured":"Siemon, D. (2022). Elaborating team roles for artificial intelligence-based teammates in Human-AI collaboration. Group Decision and Negotiation, 31(5), 871\u2013912. https:\/\/doi.org\/10.1007\/S10726-022-09792-Z\/TABLES\/13","journal-title":"Group Decision and Negotiation"},{"issue":"1","key":"10672_CR93","doi-asserted-by":"publisher","first-page":"70","DOI":"10.1037\/0021-9010.93.1.70","volume":"93","author":"ON Solinger","year":"2008","unstructured":"Solinger, O. N., van Olffen, W., & Roe, R. A. (2008). Beyond the three-component model of organizational commitment. Journal of Applied Psychology, 93(1), 70\u201383. https:\/\/doi.org\/10.1037\/0021-9010.93.1.70","journal-title":"Journal of Applied Psychology"},{"key":"10672_CR94","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1016\/J.JBUSRES.2020.11.038","volume":"125","author":"K Sowa","year":"2021","unstructured":"Sowa, K., Przegalinska, A., & Ciechanowski, L. (2021). Cobots in knowledge work: Human - AI collaboration in managerial professions. Journal of Business Research, 125, 135\u2013142. https:\/\/doi.org\/10.1016\/J.JBUSRES.2020.11.038","journal-title":"Journal of Business Research"},{"key":"10672_CR95","unstructured":"Stamford, C., & Gartner (2024). https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2024-04-11-gartner-says-75-percent-of-enterprise-software-engineers-will-use-ai-code-assistants-by-2028"},{"key":"10672_CR96","unstructured":"Statista Market Insights. (2025). Generative AI - Worldwide | Statista Market Forecast. https:\/\/www.statista.com\/outlook\/tmo\/artificial-intelligence\/generative-ai\/worldwide#market-size"},{"key":"10672_CR97","doi-asserted-by":"publisher","unstructured":"Strong, D. M., Treku, D. N., & Volkoff, O. (2025). Affordance Theory and How to Use It in IS Research (Revised). The Routledge Companion to Management Information Systems (pp. 164\u2013178). https:\/\/doi.org\/10.4324\/9781032690483-16","DOI":"10.4324\/9781032690483-16"},{"key":"10672_CR98","doi-asserted-by":"publisher","first-page":"400","DOI":"10.1016\/J.JBUSRES.2021.12.002","volume":"142","author":"S Talwar","year":"2022","unstructured":"Talwar, S., Srivastava, S., Sakashita, M., Islam, N., & Dhir, A. (2022). Personality and travel intentions during and after the COVID-19 pandemic: An artificial neural network (ANN) approach. Journal of Business Research, 142, 400\u2013411. https:\/\/doi.org\/10.1016\/J.JBUSRES.2021.12.002","journal-title":"Journal of Business Research"},{"issue":"4","key":"10672_CR99","doi-asserted-by":"publisher","first-page":"416","DOI":"10.1177\/02683962231157426","volume":"38","author":"AA Techatassanasoontorn","year":"2023","unstructured":"Techatassanasoontorn, A. A., Waizenegger, L., & Doolin, B. (2023). When Harry, the human, met Sally, the software robot: Metaphorical sensemaking and sensegiving around an emergent digital technology. Journal of Information Technology, 38(4), 416\u2013441. https:\/\/doi.org\/10.1177\/02683962231157426","journal-title":"Journal of Information Technology"},{"issue":"7","key":"10672_CR100","doi-asserted-by":"publisher","first-page":"2311","DOI":"10.1108\/IJCHM-02-2023-0240\/FULL\/PDF","volume":"36","author":"R Teng","year":"2024","unstructured":"Teng, R., Zhou, S., Zheng, W., & Ma, C. (2024). Artificial intelligence (AI) awareness and work withdrawal: Evaluating chained mediation through negative work-related rumination and emotional exhaustion. International Journal of Contemporary Hospitality Management, 36(7), 2311\u20132326. https:\/\/doi.org\/10.1108\/IJCHM-02-2023-0240\/FULL\/PDF","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"2","key":"10672_CR101","doi-asserted-by":"publisher","first-page":"418","DOI":"10.1287\/ISRE.2015.0578","volume":"26","author":"Y Tong","year":"2015","unstructured":"Tong, Y., Tan, S. S. L., & Teo, H. H. (2015). The road to early success: Impact of system use in the swift response phase. Information Systems Research, 26(2), 418\u2013436. https:\/\/doi.org\/10.1287\/ISRE.2015.0578","journal-title":"Information Systems Research"},{"key":"10672_CR102","unstructured":"Tornatzky, L. G., Fleischer, M., & Chakrabarti, A. K. (1990). The processes of technological innovation. In (No Title). https:\/\/cir.nii.ac.jp\/crid\/1971712334809816714"},{"issue":"9","key":"10672_CR103","doi-asserted-by":"publisher","first-page":"1248","DOI":"10.1108\/IMDS-04-2013-0168\/FULL\/PDF","volume":"113","author":"joP Tsai","year":"2013","unstructured":"Tsai, joP., & ho, Cfu. (2013). Does design matter? Affordance perspective on smartphone usage. Industrial Management & Data Systems, 113(9), 1248\u20131269. https:\/\/doi.org\/10.1108\/IMDS-04-2013-0168\/FULL\/PDF","journal-title":"Industrial Management & Data Systems"},{"issue":"2","key":"10672_CR104","doi-asserted-by":"publisher","first-page":"158","DOI":"10.1080\/1359432X.2023.2200172","volume":"33","author":"AS Ulfert","year":"2024","unstructured":"Ulfert, A. S., Georganta, E., Centeio Jorge, C., Mehrotra, S., & Tielman, M. (2024). Shaping a multidisciplinary understanding of team trust in human-AI teams: A theoretical framework. European Journal of Work and Organizational Psychology, 33(2), 158\u2013171. https:\/\/doi.org\/10.1080\/1359432X.2023.2200172","journal-title":"European Journal of Work and Organizational Psychology"},{"key":"10672_CR105","unstructured":"United Nations. (2015). Goal 8 | department of economic and social affairs. United Nations Department of Economic and Social Affairs (UNDESA). https:\/\/sdgs.un.org\/goals\/goal8"},{"issue":"1","key":"10672_CR106","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1002\/ASI.24866","volume":"76","author":"C Urquhart","year":"2024","unstructured":"Urquhart, C., Cheuk, B., Lam, L., & Snowden, D. (2024). Sense-making, sensemaking and sense making\u2014A systematic review and meta-synthesis of literature in information science and education: An annual review of information science and technology (ARIST) paper. Journal of the Association for Information Science and Technology, 76(1), 3\u201397. https:\/\/doi.org\/10.1002\/ASI.24866","journal-title":"Journal of the Association for Information Science and Technology"},{"issue":"1","key":"10672_CR107","doi-asserted-by":"publisher","first-page":"495","DOI":"10.5465\/19416520.2016.1120963","volume":"10","author":"E Vaara","year":"2016","unstructured":"Vaara, E., Sonenshein, S., & Boje, D. (2016). Narratives as sources of stability and change in organizations: Approaches and directions for future research. Academy of Management Annals, 10(1), 495\u2013560. https:\/\/doi.org\/10.5465\/19416520.2016.1120963","journal-title":"Academy of Management Annals"},{"key":"10672_CR124","doi-asserted-by":"publisher","unstructured":"Valecha, R., Oh, O., & Rao, H. R. (2025). Design Principles for Information Categorization Quality in Crowdsourced Crisis Mapping Platforms. MIS Quarterly, 49(2), 777\u2013804. https:\/\/doi.org\/10.25300\/MISQ\/2024\/16610","DOI":"10.25300\/MISQ\/2024\/16610"},{"key":"10672_CR108","doi-asserted-by":"publisher","first-page":"117217","DOI":"10.1109\/ACCESS.2021.3106879","volume":"9","author":"R Vangara","year":"2021","unstructured":"Vangara, R., Bhattarai, M., Skau, E., Chennupati, G., Djidjev, H., Tierney, T., Smith, J. P., Stanev, V. G., & Alexandrov, B. S. (2021). Finding the number of latent topics with semantic Non-Negative matrix factorization. IEEE Access, 9, 117217\u2013117231. https:\/\/doi.org\/10.1109\/ACCESS.2021.3106879","journal-title":"IEEE Access"},{"issue":"2","key":"10672_CR109","doi-asserted-by":"publisher","first-page":"273","DOI":"10.1111\/j.1540-5915.2008.00192.x","volume":"39","author":"V Venkatesh","year":"2008","unstructured":"Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273\u2013315. https:\/\/doi.org\/10.1111\/j.1540-5915.2008.00192.x","journal-title":"Decision Sciences"},{"issue":"2","key":"10672_CR110","doi-asserted-by":"publisher","first-page":"186","DOI":"10.1287\/MNSC.46.2.186.11926","volume":"46","author":"V Venkatesh","year":"2000","unstructured":"Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186\u2013204. https:\/\/doi.org\/10.1287\/MNSC.46.2.186.11926","journal-title":"Management Science"},{"issue":"3","key":"10672_CR111","doi-asserted-by":"publisher","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V Venkatesh","year":"2003","unstructured":"Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425\u2013478. https:\/\/doi.org\/10.2307\/30036540","journal-title":"MIS Quarterly"},{"issue":"1","key":"10672_CR112","doi-asserted-by":"publisher","first-page":"157","DOI":"10.2307\/41410412","volume":"36","author":"V Venkatesh","year":"2012","unstructured":"Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157\u2013178. https:\/\/doi.org\/10.2307\/41410412","journal-title":"MIS Quarterly"},{"key":"10672_CR113","doi-asserted-by":"publisher","unstructured":"Wang, S. (2025). Data auxiliaries: Making online dating \u2018work\u2019 with dating spreadsheets. Information Communication and Society, 1\u201318. https:\/\/doi.org\/10.1080\/1369118X.2025.2474564","DOI":"10.1080\/1369118X.2025.2474564"},{"issue":"9","key":"10672_CR114","doi-asserted-by":"publisher","first-page":"5753","DOI":"10.1287\/mnsc.2021.00588","volume":"70","author":"W Wang","year":"2024","unstructured":"Wang, W., Gao, G., & Agarwal, R. (2024). Friend or foe? Teaming between artificial intelligence and workers with variation in experience. Management Science, 70(9), 5753\u20135775. https:\/\/doi.org\/10.1287\/mnsc.2021.00588","journal-title":"Management Science"},{"key":"10672_CR115","unstructured":"Webb, M., & Pankratyeva Alexandra. (2024). &. iPhone Users vs. Android Users: Fun 2025 Statistics - Techopedia. https:\/\/www.techopedia.com\/iphone-users-vs-android-users"},{"key":"10672_CR116","doi-asserted-by":"publisher","unstructured":"Webber, S. S. (2024). Paradox of artificial intelligence as teammate. Organizational Dynamics, 101116. https:\/\/doi.org\/10.1016\/J.ORGDYN.2024.101116","DOI":"10.1016\/J.ORGDYN.2024.101116"},{"key":"10672_CR117","unstructured":"Weick, K. E. (1995). Sensemaking in organizations (Vol. 3). Sage publications Thousand Oaks."},{"key":"10672_CR118","doi-asserted-by":"crossref","unstructured":"Weick, K. E. (2005). The experience of theorizing: Sensemaking as topic and resource. Great Minds in Management: The Process of Theory Development, 394\u2013413.","DOI":"10.1093\/oso\/9780199276813.003.0019"},{"issue":"3","key":"10672_CR119","doi-asserted-by":"publisher","first-page":"361","DOI":"10.2307\/258173","volume":"14","author":"R Wood","year":"1989","unstructured":"Wood, R., & Bandura, A. (1989). Social cognitive theory of organizational management. Academy of Management Review, 14(3), 361\u2013384.","journal-title":"Academy of Management Review"},{"issue":"2","key":"10672_CR120","doi-asserted-by":"publisher","first-page":"e41198","DOI":"10.2196\/41198","volume":"2","author":"WW Xu","year":"2022","unstructured":"Xu, W. W., Tshimula, J. M., Dub\u00e9, \u00c8., Graham, J. E., Greyson, D., MacDonald, N. E., & Meyer, S. B. (2022). Unmasking the Twitter discourses on masks during the COVID-19 pandemic: User Cluster-Based BERT topic modeling approach. JMIR Infodemiology, 2(2), e41198. https:\/\/doi.org\/10.2196\/41198","journal-title":"JMIR Infodemiology"},{"issue":"1","key":"10672_CR121","doi-asserted-by":"publisher","first-page":"833","DOI":"10.17705\/1CAIS.05240","volume":"52","author":"J Yadav","year":"2023","unstructured":"Yadav, J., Yadav, A., Misra, M., Zhou, J., & Rana, N. P. (2023). Role of Social Media in technology adoption for sustainable agriculture practices: Evidence from Twitter Analytics. Communications of the Association for Information Systems, 52(1), 833\u2013851. https:\/\/doi.org\/10.17705\/1CAIS.05240","journal-title":"Communications of the Association for Information Systems"},{"issue":"2","key":"10672_CR122","doi-asserted-by":"publisher","first-page":"334","DOI":"10.1111\/ISJ.12263","volume":"30","author":"AYK Yeow","year":"2020","unstructured":"Yeow, A. Y. K., & Chua, C. E. H. (2020). Multiparty sensemaking: A technology-vendor selection case study. Information Systems Journal, 30(2), 334\u2013368. https:\/\/doi.org\/10.1111\/ISJ.12263","journal-title":"Information Systems Journal"},{"key":"10672_CR123","doi-asserted-by":"publisher","first-page":"107987","DOI":"10.1016\/J.CHB.2023.107987","volume":"150","author":"M Yin","year":"2024","unstructured":"Yin, M., Jiang, S., & Niu, X. (2024). Can AI really help? The double-edged sword effect of AI assistant on employees\u2019 innovation behavior. Computers in Human Behavior, 150, 107987. https:\/\/doi.org\/10.1016\/J.CHB.2023.107987","journal-title":"Computers in Human Behavior"}],"container-title":["Information Systems Frontiers"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-025-10672-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s10796-025-10672-5","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s10796-025-10672-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,25]],"date-time":"2026-05-25T06:37:49Z","timestamp":1779691069000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s10796-025-10672-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,1,20]]},"references-count":125,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2026,4]]}},"alternative-id":["10672"],"URL":"https:\/\/doi.org\/10.1007\/s10796-025-10672-5","relation":{},"ISSN":["1387-3326","1572-9419"],"issn-type":[{"value":"1387-3326","type":"print"},{"value":"1572-9419","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,1,20]]},"assertion":[{"value":"29 July 2025","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"11 November 2025","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"20 January 2026","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"Not applicable.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics Approval and Consent to Participate"}},{"value":"None.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics Declarations"}},{"value":"Not applicable.","order":4,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent for Publication"}},{"value":"This article does not contain any studies by the authors involving human participants or animals.","order":5,"name":"Ethics","group":{"name":"EthicsHeading","label":"Research Involving Human and Animal Rights"}},{"value":"Generative AI was used to improve language clarity, grammar and expression during manuscript preparation. All intellectual content, analysis, and final interpretations were developed and verified by the authors.","order":6,"name":"Ethics","group":{"name":"EthicsHeading","label":"Generative AI Use Disclaimer"}},{"value":"The authors declare that they have no conflict of interest.","order":7,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing Interests"}}]}}