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The purpose was also to discover what the opportunities and challenges are in human\u2013robot interaction during these changes and how to manage these changes. As a research method, an online survey was used. The survey was sent to Finnish decision-makers (N\u2009=\u2009184). They were divided into three groups: Techno-positive (n\u2009=\u200966), Techno-neutral (n\u2009=\u200947), and Techno-critical (n\u2009=\u200971). According to the results, more than 80% of the respondents saw that robots can offer support in existing work tasks, and more than 70% saw that the robots can do existing tasks. The most often mentioned challenges were the reduction of interaction and the reduction of human touch. Further, there are various knowledge needs among the respondents. Most of the knowledge needs were not based on the technical use of the robots; rather, they were quite scattered. The results suggest that successful use and implementation of robots in welfare services require a comprehensive plan and change agents. This study suggests that techno-positive people could act as change agents, assisting in implementing the changes. In addition, to manage change in the welfare services it is essential to improve the quality of the information, solve the resistance to change, create organizational awareness, and understanding, and establish a psychological commitment to change the processes.<\/jats:p>","DOI":"10.1007\/s10799-023-00393-z","type":"journal-article","created":{"date-parts":[[2023,3,14]],"date-time":"2023-03-14T03:02:41Z","timestamp":1678762961000},"page":"1-18","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Managing changes in the environment of human\u2013robot interaction and welfare services"],"prefix":"10.1007","volume":"25","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8262-4583","authenticated-orcid":false,"given":"Outi","family":"Tuisku","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6206-274X","authenticated-orcid":false,"given":"Satu","family":"Parjanen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7076-4837","authenticated-orcid":false,"given":"Mirva","family":"Hyypi\u00e4","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0555-5884","authenticated-orcid":false,"given":"Satu","family":"Pekkarinen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,3,14]]},"reference":[{"issue":"3","key":"393_CR1","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1007\/s11701-010-0202-2","volume":"4","author":"S Kalan","year":"2010","unstructured":"Kalan S, Chauhan S, Coelho RF, Orvieto MA, Camacho IR, Palmer KJ, Patel VR (2010) History of robotic surgery. 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