{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,14]],"date-time":"2026-08-14T22:35:32Z","timestamp":1786746932498,"version":"build-2736575974"},"reference-count":37,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2018,12,17]],"date-time":"2018-12-17T00:00:00Z","timestamp":1545004800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["J Comb Optim"],"published-print":{"date-parts":[[2019,7]]},"DOI":"10.1007\/s10878-018-0368-5","type":"journal-article","created":{"date-parts":[[2018,12,17]],"date-time":"2018-12-17T09:58:51Z","timestamp":1545040731000},"page":"111-129","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Two-stage stochastic days-off scheduling of multi-skilled analysts with training options"],"prefix":"10.1007","volume":"38","author":[{"given":"Douglas S.","family":"Altner","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Erica K.","family":"Mason","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Les D.","family":"Servi","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2018,12,17]]},"reference":[{"key":"368_CR1","doi-asserted-by":"publisher","first-page":"517","DOI":"10.1007\/s10951-017-0554-9","volume":"21","author":"DS Altner","year":"2018","unstructured":"Altner DS, Rojas AC, Servi LD (2018) A two-stage stochastic program for multi-shift, multi-analyst workforce optimization with multiple on-call options. J Sched 21:517\u2013531","journal-title":"J Sched"},{"key":"368_CR2","doi-asserted-by":"publisher","first-page":"34","DOI":"10.1057\/palgrave.jors.2602294","volume":"59","author":"SM Al-Yakoob","year":"2007","unstructured":"Al-Yakoob SM, Sherali HD (2007) A column generation approach for an employee scheduling problem with multiple shifts and work locations. J Oper Res Soc 59:34\u201343","journal-title":"J Oper Res Soc"},{"key":"368_CR3","doi-asserted-by":"publisher","first-page":"822","DOI":"10.1016\/j.ejor.2009.01.042","volume":"200","author":"AN Avramidis","year":"2010","unstructured":"Avramidis AN, Chan W, Gendreau M, L\u2019Ecuyer P, Pisacane O (2010) Optimizing daily agent scheduling in a multiskill call center. Eur J Oper Res 200:822\u2013832","journal-title":"Eur J Oper Res"},{"key":"368_CR4","doi-asserted-by":"publisher","first-page":"745","DOI":"10.1016\/S0305-0548(02)00048-5","volume":"30","author":"JF Bard","year":"2003","unstructured":"Bard JF, Binici C, de Silva AH (2003) Staff scheduling at the United States postal service. Comput Oper Res 30:745\u2013771","journal-title":"Comput Oper Res"},{"key":"368_CR5","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/s10479-007-0213-1","volume":"155","author":"JF Bard","year":"2007","unstructured":"Bard JF, Morton DP, Wang YM (2007) Workforce planning at USPS mail processing and distribution centers using stochastic optimization. Ann Oper Res 155:51\u201378","journal-title":"Ann Oper Res"},{"key":"368_CR6","volume-title":"Handbook of transportation science","author":"C Barnhart","year":"2003","unstructured":"Barnhart C, Cohn AM, Johnson EL, Klabjan D, Nemhauser GL, Vance PH (2003) Airline crew scheduling. In: Hall RW (ed) Handbook of transportation science. Springer, Berlin"},{"key":"368_CR7","doi-asserted-by":"publisher","first-page":"411","DOI":"10.1287\/msom.1070.0172","volume":"10","author":"S Bhulai","year":"2008","unstructured":"Bhulai S, Koole G, Pot A (2008) Simple methods for shift scheduling in multiskill call centers. Manuf Serv Oper Manag 10:411\u2013420","journal-title":"Manuf Serv Oper Manag"},{"key":"368_CR8","doi-asserted-by":"publisher","first-page":"2073","DOI":"10.1287\/mnsc.2016.2455","volume":"63","author":"M Bodur","year":"2016","unstructured":"Bodur M, Luedtke JR (2016) Mixed-integer rounding enhanced Benders\u2019 decomposition for multiclass service system staffing and scheduling with arrival rate uncertainty. Manag Sci 63:2073\u20132091","journal-title":"Manag Sci"},{"key":"368_CR9","doi-asserted-by":"publisher","first-page":"171","DOI":"10.1007\/978-3-642-04918-7_13","volume-title":"Hybrid Metaheuristics","author":"MA Boschetti","year":"2009","unstructured":"Boschetti MA, Maniezzo V, Roffilli M, R\u00f6hler AB (2009) Matheuristics: optimization, simulation and control. In: Blesa MJ, Blum C, Di Gaspero L, Roli A, Sampels M, Schaerf A (eds) Hybrid Metaheuristics. Springer, Berlin, pp 171\u2013177"},{"key":"368_CR10","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1007\/s10951-015-0450-0","volume":"19","author":"R Cuevas","year":"2016","unstructured":"Cuevas R, Ferrer J-C, Klapp M, Mu\u00f1oz J-C (2016) A mixed integer programming approach to multi-skilled workforce scheduling. J Sched 19:91\u2013106","journal-title":"J Sched"},{"key":"368_CR11","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1007\/s10479-012-1235-x","volume":"218","author":"F Della Croce","year":"2014","unstructured":"Della Croce F, Salassa F (2014) A variable neighborhood search based matheuristic for nurse rostering problems. Ann Oper Res 218:185\u2013199","journal-title":"Ann Oper Res"},{"key":"368_CR12","doi-asserted-by":"publisher","first-page":"52","DOI":"10.1145\/2882969","volume":"8","author":"R Ganesan","year":"2016","unstructured":"Ganesan R, Jajodia S, Cam H (2016a) Optimal scheduling of cybersecurity analysts for minimizing risk. ACM Trans Intell Syst Technol 8:52","journal-title":"ACM Trans Intell Syst Technol"},{"key":"368_CR13","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1145\/2882969","volume":"8","author":"R Ganesan","year":"2016","unstructured":"Ganesan R, Jajodia S, Shah A, Cam H (2016b) Dynamic scheduling of cybersecurity analysts for minimizing risk using reinforcement learning. ACM Trans Intell Syst Technol 8:4","journal-title":"ACM Trans Intell Syst Technol"},{"key":"368_CR14","doi-asserted-by":"publisher","first-page":"254","DOI":"10.1016\/j.ejor.2014.03.033","volume":"238","author":"A Gnanlet","year":"2014","unstructured":"Gnanlet A, Gilland WG (2014) Impact of productivity on cross-training configurations and optimal staffing decisions in hospitals. Eur J Oper Res 238:254\u2013269","journal-title":"Eur J Oper Res"},{"key":"368_CR15","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1061\/(ASCE)0733-9364(2002)128:2(103)","volume":"128","author":"JE Gomar","year":"2002","unstructured":"Gomar JE, Haas CT, Morton DP (2002) Assignment and allocation optimization of partially multiskilled workforce. J Constr Eng Manag 128:103\u2013109","journal-title":"J Constr Eng Manag"},{"key":"368_CR16","doi-asserted-by":"publisher","first-page":"1093","DOI":"10.1287\/mnsc.1100.1173","volume":"56","author":"I Gurvich","year":"2010","unstructured":"Gurvich I, Luedtke JR, Tezcan T (2010) Staffing call centers with uncertain demand forecasts: a chance-constrained optimization approach. Manag Sci 56:1093\u20131115","journal-title":"Manag Sci"},{"key":"368_CR17","doi-asserted-by":"publisher","first-page":"1949","DOI":"10.1057\/jors.2015.9","volume":"66","author":"C-A Henao","year":"2015","unstructured":"Henao C-A, Ferrer J-C, Mu\u00f1oz J-C (2015) The impact of multi-skilling on personnel scheduling in the service sector: a retail industry case. J Oper Res Soc 66:1949\u20131959","journal-title":"J Oper Res Soc"},{"key":"368_CR18","doi-asserted-by":"publisher","first-page":"166","DOI":"10.1016\/j.ijpe.2016.06.013","volume":"179","author":"C-A Henao","year":"2016","unstructured":"Henao C-A, Ferrer J-C, Mu\u00f1oz J-C, Vera J (2016) Multiskilling with closed chains in a service industry: a robust optimization approach. Int J Prod Econ 179:166\u2013178","journal-title":"Int J Prod Econ"},{"key":"368_CR19","volume-title":"Stochastic programming","author":"P Kall","year":"1994","unstructured":"Kall P, Wallace SW (1994) Stochastic programming. Wiley, New York"},{"key":"368_CR20","doi-asserted-by":"publisher","first-page":"258","DOI":"10.1016\/j.cor.2016.07.001","volume":"87","author":"G Kilincli","year":"2017","unstructured":"Kilincli G, Zhang X (2017) Mathematical models and solution approach for cross-training staffscheduling at call centers. Comput Oper Res 87:258\u2013269","journal-title":"Comput Oper Res"},{"key":"368_CR21","doi-asserted-by":"publisher","first-page":"1431","DOI":"10.1287\/opre.2015.1421","volume":"63","author":"K Kim","year":"2015","unstructured":"Kim K, Mehrotra S (2015) A two-stage stochastic integer programming approach to integrated staffing and scheduling with application to nurse management. Oper Res 63:1431\u20131451","journal-title":"Oper Res"},{"key":"368_CR22","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1016\/S0167-6377(98)00054-6","volume":"24","author":"W-K Mak","year":"1999","unstructured":"Mak W-K, Morton DP, Wood RK (1999) Monte Carlo bounding techniques for determining solution quality in stochastic programs. Oper Res Lett 24:47\u201356","journal-title":"Oper Res Lett"},{"key":"368_CR23","first-page":"647","volume-title":"50 years of integer programming: 1958\u20132008","author":"F Margot","year":"2009","unstructured":"Margot F (2009) Symmetry in integer linear programming. In: J\u00fcnger M et al (eds) 50 years of integer programming: 1958\u20132008. Springer, Berlin, pp 647\u2013688"},{"key":"368_CR24","unstructured":"Ostrowski J, Anjos M, Vannelli A (2010) Symmetry in scheduling problems. Optimization. Online Accessed Sept. 2016"},{"key":"368_CR25","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1016\/j.omega.2015.01.003","volume":"53","author":"A Parisio","year":"2015","unstructured":"Parisio A, Jones CN (2015) A two-stage stochastic programming approach to employee scheduling in retail outlets with uncertain demand. Omega 53:97\u2013103","journal-title":"Omega"},{"key":"368_CR26","doi-asserted-by":"publisher","first-page":"620","DOI":"10.1016\/j.ejor.2017.04.055","volume":"262","author":"MI Restrepo","year":"2017","unstructured":"Restrepo MI, Gendron B, Rousseau L-M (2017) A two-stage stochastic programming approach for multi-activity tour scheduling. Eur J Oper Res 262:620\u2013635","journal-title":"Eur J Oper Res"},{"key":"368_CR27","doi-asserted-by":"publisher","first-page":"1608","DOI":"10.1016\/j.ejor.2010.06.013","volume":"207","author":"TR Robbins","year":"2010","unstructured":"Robbins TR, Harrison TP (2010) A stochastic programming model for scheduling call centers with global service level agreements. Eur J Oper Res 207:1608\u20131619","journal-title":"Eur J Oper Res"},{"key":"368_CR28","doi-asserted-by":"publisher","first-page":"436","DOI":"10.1287\/inte.2018.0963","volume":"48","author":"B Roth","year":"2018","unstructured":"Roth B, Balakrishnan A, Dewan P, Kuo A, Mallampati D, Morales J-C (2018) Crew decision assist: system for optimizing crew assignments at BNSF railway. Interfaces 48:436\u2013448","journal-title":"Interfaces"},{"key":"368_CR29","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1007\/s11761-018-0235-3","volume":"12","author":"A Shah","year":"2018","unstructured":"Shah A, Ganesan R, Jajodia S, Cam H (2018a) Adaptive reallocation of cybersecurity analysts to sensors for balancing risk between sensors. Serv Oriented Comput Appl 12:123\u2013135","journal-title":"Serv Oriented Comput Appl"},{"key":"368_CR30","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1109\/JSYST.2016.2573680","volume":"12","author":"A Shah","year":"2018","unstructured":"Shah A, Ganesan R, Jajodia S, Cam H (2018b) Optimal assignment of sensors to analysts in a cybersecurity operations center. IEEE Syst J 12:1\u201312","journal-title":"IEEE Syst J"},{"key":"368_CR31","doi-asserted-by":"publisher","first-page":"425","DOI":"10.1287\/inte.2017.0912","volume":"47","author":"MY Sir","year":"2017","unstructured":"Sir MY, Nestler D, Hellmich T, Das D, Laughlin MJ, Dohlman MC, Pasupathy K (2017) Optimization of multidisciplinary staffing improves patient experiences at the Mayo Clinic. Interfaces 47:425\u2013441","journal-title":"Interfaces"},{"key":"368_CR32","doi-asserted-by":"publisher","first-page":"609","DOI":"10.1016\/j.cie.2003.03.004","volume":"48","author":"J Slomp","year":"2005","unstructured":"Slomp J, Bokhorst JAC, Molleman E (2005) Cross-training in a cellular manufacturing environment. Comput Ind Eng 48:609\u2013624","journal-title":"Comput Ind Eng"},{"key":"368_CR33","doi-asserted-by":"publisher","first-page":"64","DOI":"10.1016\/j.omega.2014.02.003","volume":"46","author":"P Smet","year":"2014","unstructured":"Smet P, Wauters T, Mihaylow M, Vanden Berghe G (2014) The shift minimisation personnel task scheduling problem: a new hybrid approach and computational insights. Omega 46:64\u201373","journal-title":"Omega"},{"key":"368_CR34","doi-asserted-by":"publisher","first-page":"7380","DOI":"10.1080\/00207543.2017.1349950","volume":"55","author":"S Valeva","year":"2017","unstructured":"Valeva S, Hewitt M, Thomas BW (2017) A matheuristic for workforce planning with employee learning and stochastic demand. Int J Prod Res 55:7380\u20137397","journal-title":"Int J Prod Res"},{"key":"368_CR35","doi-asserted-by":"publisher","first-page":"367","DOI":"10.1016\/j.ejor.2012.11.029","volume":"226","author":"J Bergh Van Den","year":"2013","unstructured":"Van Den Bergh J, Beli\u00ebn J, Brucker PD, Demeulemeester E, De Boeck L (2013) Personnel scheduling: a literature review. Eur J Oper Res 226:367\u2013385","journal-title":"Eur J Oper Res"},{"key":"368_CR36","doi-asserted-by":"publisher","first-page":"638","DOI":"10.1137\/0117061","volume":"17","author":"RM Slyke Van","year":"1969","unstructured":"Van Slyke RM, Wets R (1969) L-shaped linear programs with applications to optimal control and stochastic programming. SIAM J Appl Math 17:638\u2013663","journal-title":"SIAM J Appl Math"},{"key":"368_CR37","doi-asserted-by":"publisher","first-page":"94","DOI":"10.1057\/palgrave.jors.2602522","volume":"60","author":"X Zhu","year":"2009","unstructured":"Zhu X, Sherali HD (2009) Two-stage workforce planning under demand fluctuations and uncertainty. J Oper Res Soc 60:94\u2013103","journal-title":"J Oper Res Soc"}],"container-title":["Journal of Combinatorial Optimization"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10878-018-0368-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10878-018-0368-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10878-018-0368-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,12,16]],"date-time":"2019-12-16T19:23:47Z","timestamp":1576524227000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10878-018-0368-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,12,17]]},"references-count":37,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2019,7]]}},"alternative-id":["368"],"URL":"https:\/\/doi.org\/10.1007\/s10878-018-0368-5","relation":{},"ISSN":["1382-6905","1573-2886"],"issn-type":[{"value":"1382-6905","type":"print"},{"value":"1573-2886","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,12,17]]},"assertion":[{"value":"17 December 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}