{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,2]],"date-time":"2025-11-02T16:47:50Z","timestamp":1762102070873,"version":"3.37.3"},"reference-count":35,"publisher":"Springer Science and Business Media LLC","issue":"8","license":[{"start":{"date-parts":[[2017,7,22]],"date-time":"2017-07-22T00:00:00Z","timestamp":1500681600000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"name":"VA Health Services Research and Development","award":["IIR 12-102"],"award-info":[{"award-number":["IIR 12-102"]}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["J Med Syst"],"published-print":{"date-parts":[[2017,8]]},"DOI":"10.1007\/s10916-017-0775-7","type":"journal-article","created":{"date-parts":[[2017,7,22]],"date-time":"2017-07-22T02:41:29Z","timestamp":1500691289000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":17,"title":["Systematic Heuristic Evaluation of Computerized Consultation Order Templates: Clinicians\u2019 and Human Factors Engineers\u2019 Perspectives"],"prefix":"10.1007","volume":"41","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9002-9234","authenticated-orcid":false,"given":"April","family":"Savoy","sequence":"first","affiliation":[]},{"given":"Himalaya","family":"Patel","sequence":"additional","affiliation":[]},{"given":"Mindy E.","family":"Flanagan","sequence":"additional","affiliation":[]},{"given":"Michael","family":"Weiner","sequence":"additional","affiliation":[]},{"given":"Alissa L.","family":"Russ","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,7,22]]},"reference":[{"issue":"10","key":"775_CR1","doi-asserted-by":"publisher","first-page":"1416(1411)","DOI":"10.1016\/j.mayocp.2014.04.016","volume":"89","author":"SR Kirsh","year":"2014","unstructured":"Kirsh, S.R., Ho, P.M., and Aron, D.C., Providing specialty consultant expertise to primary care: An expanding spectrum of modalities. Mayo Clin Proc. 89(10):1416(1411), 2014. doi:\n10.1016\/j.mayocp.2014.04.016\n\n.","journal-title":"Mayo Clin Proc"},{"issue":"2","key":"775_CR2","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1001\/archinternmed.2011.722","volume":"172","author":"ML Barnett","year":"2012","unstructured":"Barnett, M.L., Song, Z., and Landon, B.E., Trends in physician referrals in the United States, 1999-2009. Arch Intern Med. 172(2):163\u2013170, 2012. doi:\n10.1001\/archinternmed.2011.722\n\n.","journal-title":"Arch Intern Med"},{"issue":"1","key":"775_CR3","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1111\/j.1468-0009.2011.00619.x","volume":"89","author":"A Mehrotra","year":"2011","unstructured":"Mehrotra, A., Forrest, C.B., and Lin, C.Y., Dropping the baton: Specialty referrals in the United States. Milbank Q. 89(1):39\u201368, 2011. doi:\n10.1111\/j.1468-0009.2011.00619.x\n\n.","journal-title":"Milbank Q"},{"issue":"3","key":"775_CR4","doi-asserted-by":"publisher","first-page":"305","DOI":"10.1007\/s11606-014-3100-x","volume":"30","author":"JL Zuchowski","year":"2015","unstructured":"Zuchowski, J.L., Rose, D.E., Hamilton, A.B., Stockdale, S.E., Meredith, L.S., Yano, E.M., Rubenstein, L.V., and Cordasco, K.M., Challenges in referral communication between VHA primary care and specialty care. J Gen Intern Med. 30(3):305\u2013311, 2015. doi:\n10.1007\/s11606-014-3100-x\n\n.","journal-title":"J Gen Intern Med"},{"issue":"1","key":"775_CR5","doi-asserted-by":"publisher","first-page":"56","DOI":"10.1001\/archinternmed.2010.480","volume":"171","author":"AS O\u2019Malley","year":"2011","unstructured":"O\u2019Malley, A.S., and Reschovsky, J.D., Referral and consultation communication between primary care and specialist physicians: Finding common ground. Arch Intern Med. 171(1):56\u201365, 2011. doi:\n10.1001\/archinternmed.2010.480\n\n.","journal-title":"Arch Intern Med"},{"issue":"1","key":"775_CR6","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1136\/qshc.2007.025486","volume":"18","author":"J Conley","year":"2009","unstructured":"Conley, J., Jordan, M., and Ghali, W.A., Audit of the consultation process on general internal medicine services. Quality & Safety in Health Care. 18(1):59\u201362, 2009. doi:\n10.1136\/qshc.2007.025486\n\n.","journal-title":"Quality & Safety in Health Care"},{"issue":"3","key":"775_CR7","doi-asserted-by":"publisher","first-page":"271","DOI":"10.1001\/archinte.167.3.271","volume":"167","author":"SM Salerno","year":"2007","unstructured":"Salerno, S.M., Hurst, F.P., Halvorson, S., and Mercado, D.L., Principles of effective consultation: An update for the 21st-century consultant. Arch Intern Med. 167(3):271\u2013275, 2007. doi:\n10.1001\/archinte.167.3.271\n\n.","journal-title":"Arch Intern Med"},{"issue":"7","key":"775_CR8","doi-asserted-by":"publisher","first-page":"466","DOI":"10.1016\/j.ijmedinf.2011.03.016","volume":"80","author":"JJ Saleem","year":"2011","unstructured":"Saleem, J.J., Russ, A.L., Neddo, A., Blades, P.T., Doebbeling, B.N., and Foresman, B.H., Paper persistence, workarounds, and communication breakdowns in computerized consultation management. Int J Med Inform. 80(7):466\u2013479, 2011. doi:\n10.1016\/j.ijmedinf.2011.03.016\n\n.","journal-title":"Int J Med Inform"},{"issue":"1","key":"775_CR9","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1186\/1748-5908-6-84","volume":"6","author":"SJ Hysong","year":"2011","unstructured":"Hysong, S.J., Esquivel, A., Sittig, D.F., Paul, L.A., Espadas, D., Singh, S., and Singh, H., Towards successful coordination of electronic health record based-referrals: A qualitative analysis. Implement Sci. 6(1):84, 2011. doi:\n10.1186\/1748-5908-6-84\n\n.","journal-title":"Implement Sci"},{"issue":"1","key":"775_CR10","doi-asserted-by":"publisher","first-page":"64","DOI":"10.1007\/s11606-010-1501-z","volume":"26","author":"H Singh","year":"2011","unstructured":"Singh, H., Esquivel, A., Sittig, D.F., Murphy, D., Kadiyala, H., Schiesser, R., Espadas, D., and Petersen, L.A., Follow-up actions on electronic referral communication in a multispecialty outpatient setting. J Gen Intern Med. 26(1):64\u201369, 2011. doi:\n10.1007\/s11606-010-1501-z\n\n.","journal-title":"J Gen Intern Med"},{"key":"775_CR11","first-page":"25","volume-title":"Usability inspection methods","author":"J Nielsen","year":"1994","unstructured":"Nielsen, J., Heuristic evaluation. In: Nielsen, J., and Mack, R.L. (Eds.), Usability inspection methods. Vol. 1. Wiley, New York, NY, pp. 25\u201362, 1994."},{"issue":"2","key":"775_CR12","doi-asserted-by":"publisher","first-page":"209","DOI":"10.14219\/jada.archive.2007.0138","volume":"138","author":"TP Thyvalikakath","year":"2007","unstructured":"Thyvalikakath, T.P., Schleyer, T.K.L., and Monaco, V., Heuristic evaluation of clinical functions in four practice management systems: A pilot study. J Am Dent Assoc. 138(2):209\u2013218, 2007. doi:\n10.14219\/jada.archive.2007.0138\n\n.","journal-title":"J Am Dent Assoc"},{"issue":"10","key":"775_CR13","doi-asserted-by":"publisher","first-page":"718","DOI":"10.1016\/j.ijhcs.2008.06.002","volume":"66","author":"PJ Edwards","year":"2008","unstructured":"Edwards, P.J., Moloney, K.P., Jacko, J.A., and Sainfort, F., Evaluating usability of a commercial electronic health record: A case study. Int J Hum Comput Stud. 66(10):718\u2013728, 2008. doi:\n10.1016\/j.ijhcs.2008.06.002\n\n.","journal-title":"Int J Hum Comput Stud"},{"issue":"11","key":"775_CR14","doi-asserted-by":"publisher","first-page":"932","DOI":"10.1136\/bmjqs.2010.050021","volume":"20","author":"J Chan","year":"2011","unstructured":"Chan, J., Shojania, K.G., Easty, A.C., and Etchells, E.E., Usability evaluation of order sets in a computerised provider order entry system. BMJ Qual Saf. 20(11):932\u2013940, 2011. doi:\n10.1136\/bmjqs.2010.050021\n\n.","journal-title":"BMJ Qual Saf"},{"issue":"4","key":"775_CR15","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1007\/s10916-014-0035-z","volume":"38","author":"E Nabovati","year":"2014","unstructured":"Nabovati, E., Vakili-Arki, H., Eslami, S., and Khajouei, R., Usability evaluation of laboratory and radiology information systems integrated into a hospital information system. J Med Syst. 38(4):35, 2014. doi:\n10.1007\/s10916-014-0035-z\n\n.","journal-title":"J Med Syst"},{"issue":"e2","key":"775_CR16","doi-asserted-by":"publisher","first-page":"e332","DOI":"10.1136\/amiajnl-2013-002279","volume":"21","author":"S Phansalkar","year":"2014","unstructured":"Phansalkar, S., Zachariah, M., Seidling, H.M., Mendes, C., Volk, L., and Bates, D.W., Evaluation of medication alerts in electronic health records for compliance with human factors principles. J Am Med Inform Assoc. 21(e2):e332\u2013e340, 2014. doi:\n10.1136\/amiajnl-2013-002279\n\n.","journal-title":"J Am Med Inform Assoc"},{"issue":"11","key":"775_CR17","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1007\/s10916-015-0357-5","volume":"39","author":"P Balatsoukas","year":"2015","unstructured":"Balatsoukas, P., Williams, R., Davies, C., Ainsworth, J., and Buchan, I., User Interface requirements for web-based integrated care pathways: Evidence from the evaluation of an online care pathway investigation tool. J Med Syst. 39(11):183, 2015. doi:\n10.1007\/s10916-015-0357-5\n\n.","journal-title":"J Med Syst"},{"issue":"5","key":"775_CR18","doi-asserted-by":"publisher","first-page":"319","DOI":"10.1016\/j.ijmedinf.2015.01.012","volume":"84","author":"PH Lilholt","year":"2015","unstructured":"Lilholt, P.H., Jensen, M.H., and Hejlesen, O.K., Heuristic evaluation of a telehealth system from the Danish TeleCare north trial. Int J Med Inform. 84(5):319\u2013326, 2015. doi:\n10.1016\/j.ijmedinf.2015.01.012\n\n.","journal-title":"Int J Med Inform"},{"key":"775_CR19","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1016\/j.ijmedinf.2015.12.007","volume":"87","author":"MM Engen-Verheul van","year":"2016","unstructured":"van Engen-Verheul, M.M., Peute, L.W.P., de Keizer, N.F., Peek, N., and Jaspers, M.W.M., Optimizing the user interface of a data entry module for an electronic patient record for cardiac rehabilitation: A mixed method usability approach. Int J Med Inform. 87:15\u201326, 2016. doi:\n10.1016\/j.ijmedinf.2015.12.007\n\n.","journal-title":"Int J Med Inform"},{"key":"775_CR20","doi-asserted-by":"publisher","first-page":"32","DOI":"10.1016\/j.ijmedinf.2016.02.008","volume":"89","author":"L Xu","year":"2016","unstructured":"Xu, L., Wen, D., Zhang, X., and Lei, J., Assessing and comparing the usability of Chinese EHRs used in two Peking University hospitals to EHRs used in the US: A method of RUA. Int J Med Inform. 89:32\u201342, 2016. doi:\n10.1016\/j.ijmedinf.2016.02.008\n\n.","journal-title":"Int J Med Inform"},{"key":"775_CR21","unstructured":"Wu, J., Militello, L. G., Flanagan, M. E., Barker, B. C., Rehman, S., Porter, B. W., Adams, J. M., Savoy, A. W., Russ, A. L., Weiner, M., Barriers and facilitators to using electronic health records for referrals between primary and specialty care clinics. Paper presented at the AMIA 2016 Annual Symposium, Chicago, IL, 2016"},{"key":"775_CR22","first-page":"73","volume-title":"Guidelines, principles, and theories In: Shneiderman B, Plaisant C, Cohen M, Jacobs S (eds) Designing the User Interface: Strategies for Effective Human-Computer Interaction","author":"B Shneiderman","year":"2010","unstructured":"Shneiderman, B., Guidelines, principles, and theories In: Shneiderman B, Plaisant C, Cohen M, Jacobs S (eds) Designing the User Interface: Strategies for Effective Human-Computer Interaction, 5th edn. Addison-Wesley, Boston, MA, pp. 73\u2013112, 2010.","edition":"5"},{"key":"775_CR23","unstructured":"Preece, J., Sharp, H., Rogers, Y., What is interaction design? In: Interaction Design: Beyond Human-Computer Interaction. 4th ed. edn. Wiley, Chichester, United Kingdom, pp 19-22, 2015."},{"issue":"5","key":"775_CR24","doi-asserted-by":"publisher","first-page":"430","DOI":"10.1080\/10447310902865024","volume":"25","author":"A Savoy","year":"2009","unstructured":"Savoy, A., Yinni, G., and Salvendy, G., Effects of importance and detectability of usability problems on sample size requirements. Int J Hum Comput Interact. 25(5):430\u2013440, 2009. doi:\n10.1080\/10447310902865024\n\n.","journal-title":"Int J Hum Comput Interact"},{"issue":"1\u20132","key":"775_CR25","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1016\/S1532-0464(03)00060-1","volume":"36","author":"J Zhang","year":"2003","unstructured":"Zhang, J., Johnson, T.R., Patel, V.L., Paige, D.L., and Kubose, T., Using usability heuristics to evaluate patient safety of medical devices. J Biomed Inform. 36(1\u20132):23\u201330, 2003. doi:\n10.1016\/S1532-0464(03)00060-1\n\n.","journal-title":"J Biomed Inform"},{"key":"775_CR26","unstructured":"Salda\u00f1a, J., An introduction to codes and coding. In: The coding manual for qualitative researchers. 3 edn. Sage, Los Angeles, CA, 2015."},{"issue":"2","key":"775_CR27","doi-asserted-by":"publisher","first-page":"138","DOI":"10.1057\/hs.2014.19","volume":"4","author":"A Tarrell","year":"2015","unstructured":"Tarrell, A., Grabenbauer, L., McClay, J., Windle, J., and Fruhling, A.L., Toward improved heuristic evaluation of EHRs. Health Systems. 4(2):138\u2013150, 2015. doi:\n10.1057\/hs.2014.19\n\n.","journal-title":"Health Systems"},{"issue":"1","key":"775_CR28","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1186\/1472-6947-12-107","volume":"12","author":"A Esquivel","year":"2012","unstructured":"Esquivel, A., Sittig, D.F., Murphy, D.R., and Singh, H., Improving the effectiveness of electronic health record-based referral processes. BMC Med Inform Decis Mak. 12(1):107, 2012. doi:\n10.1186\/1472-6947-12-107\n\n.","journal-title":"BMC Med Inform Decis Mak"},{"issue":"26","key":"775_CR29","doi-asserted-by":"publisher","first-page":"2450","DOI":"10.1056\/NEJMp1215594","volume":"368","author":"AH Chen","year":"2013","unstructured":"Chen, A.H., Murphy, E.J., and Yee Jr., H.F., eReferral \u2014 A new model for integrated care. N Engl J Med. 368(26):2450\u20132453, 2013. doi:\n10.1056\/NEJMp1215594\n\n.","journal-title":"N Engl J Med"},{"key":"775_CR30","doi-asserted-by":"publisher","first-page":"568","DOI":"10.1186\/s12913-015-1233-1","volume":"15","author":"DS Tuot","year":"2015","unstructured":"Tuot, D.S., Leeds, K., Murphy, E.J., Sarkar, U., Lyles, C.R., Mekonnen, T., and Chen, A.H., Facilitators and barriers to implementing electronic referral and\/or consultation systems: a qualitative study of 16 health organizations. BMC Health Serv Res. 15:568, 2015. doi:\n10.1186\/s12913-015-1233-1\n\n.","journal-title":"BMC Health Serv Res"},{"key":"775_CR31","unstructured":"Straus S.G., Chen A.H., Yee H.F., Jr., Kushel M.B., Bell D.S., Implementation of an electronic referral system for outpatient specialty care. In: AMIA 35th Annual Symposium on Biomedical and Health Informatics. American Medical Informatics Association, Washington, DC, pp 1337\u20131346, 2011"},{"issue":"4","key":"775_CR32","doi-asserted-by":"publisher","first-page":"546","DOI":"10.4338\/ACI-2011-06-RA-0039","volume":"2","author":"J Warren","year":"2011","unstructured":"Warren, J., White, S., Day, K.J., Gu, Y., and Pollock, M., Introduction of electronic referral from community associated with more timely review by secondary services. Appl Clin Inform. 2(4):546\u2013564, 2011. doi:\n10.4338\/ACI-2011-06-RA-0039\n\n.","journal-title":"Appl Clin Inform"},{"issue":"11","key":"775_CR33","doi-asserted-by":"publisher","first-page":"1024","DOI":"10.1001\/archinternmed.2009.140","volume":"169","author":"AH Chen","year":"2009","unstructured":"Chen, A.H., and Yee Jr., H.F., Improving the primary care\u2013specialty care interface: Getting from here to there. Arch Intern Med. 169(11):1024\u20131026, 2009. doi:\n10.1001\/archinternmed.2009.140\n\n.","journal-title":"Arch Intern Med"},{"issue":"e1","key":"775_CR34","doi-asserted-by":"publisher","first-page":"e59","DOI":"10.1136\/amiajnl-2012-000982","volume":"20","author":"ME Flanagan","year":"2013","unstructured":"Flanagan, M.E., Saleem, J.J., Millitello, L.G., Russ, A.L., and Doebbeling, B.N., Paper- and computer-based workarounds to electronic health record use at three benchmark institutions. J Am Med Inform Assoc. 20(e1):e59\u2013e66, 2013. doi:\n10.1136\/amiajnl-2012-000982\n\n.","journal-title":"J Am Med Inform Assoc"},{"issue":"4","key":"775_CR35","doi-asserted-by":"publisher","first-page":"412","DOI":"10.1016\/j.jbi.2005.10.004","volume":"39","author":"M Allen","year":"2006","unstructured":"Allen, M., Currie, L.M., Bakken, S., Patel, V.L., and Cimino, J.J., Heuristic evaluation of paper-based web pages: A simplified inspection usability methodology. J Biomed Inform. 39(4):412\u2013423, 2006. doi:\n10.1016\/j.jbi.2005.10.004\n\n.","journal-title":"J Biomed Inform"}],"container-title":["Journal of Medical Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s10916-017-0775-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10916-017-0775-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s10916-017-0775-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,8,3]],"date-time":"2017-08-03T05:36:09Z","timestamp":1501738569000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s10916-017-0775-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,7,22]]},"references-count":35,"journal-issue":{"issue":"8","published-print":{"date-parts":[[2017,8]]}},"alternative-id":["775"],"URL":"https:\/\/doi.org\/10.1007\/s10916-017-0775-7","relation":{},"ISSN":["0148-5598","1573-689X"],"issn-type":[{"type":"print","value":"0148-5598"},{"type":"electronic","value":"1573-689X"}],"subject":[],"published":{"date-parts":[[2017,7,22]]},"article-number":"129"}}