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Working in a real industrial environment, the INRED system includes, among others, the so-called INRED-Workflow, which provides an infrastructure for process automation. Participants of the service processes, managed by the INRED-Workflow, are controlled at each stage of the performed service procedures, both by the system and other process participants, such as quality managers and technologists. All data collected from the service processes is stored in the System Knowledge Repository (SKR) for further processing by using advanced algorithms, and the so-called <jats:italic>Smart Procedures<\/jats:italic> merge services supplied by other INRED system modules. The applicability of workflow management systems in conjunction with image recognition and machine learning methods has not yet been thoroughly explored. 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