{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T07:26:56Z","timestamp":1740122816835,"version":"3.37.3"},"reference-count":45,"publisher":"Springer Science and Business Media LLC","issue":"27","license":[{"start":{"date-parts":[[2023,4,20]],"date-time":"2023-04-20T00:00:00Z","timestamp":1681948800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,4,20]],"date-time":"2023-04-20T00:00:00Z","timestamp":1681948800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"funder":[{"name":"JSPS KAKENHI","award":["26118005"],"award-info":[{"award-number":["26118005"]}]},{"name":"JSPS KAKENHI","award":["20H05571"],"award-info":[{"award-number":["20H05571"]}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Multimed Tools Appl"],"published-print":{"date-parts":[[2023,11]]},"DOI":"10.1007\/s11042-023-14747-w","type":"journal-article","created":{"date-parts":[[2023,4,20]],"date-time":"2023-04-20T04:03:53Z","timestamp":1681963433000},"page":"41861-41877","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["A design of trip recommendation robot agents with opinions"],"prefix":"10.1007","volume":"82","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9969-0854","authenticated-orcid":false,"given":"Tetsuya","family":"Matsui","sequence":"first","affiliation":[]},{"given":"Seiji","family":"Yamada","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2023,4,20]]},"reference":[{"issue":"1","key":"14747_CR1","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/s11628-008-0054-2","volume":"3","author":"G Akehurst","year":"2009","unstructured":"Akehurst G (2009) User generated content: the use of blogs for tourism organisations and tourism consumers. Service Bus 3(1):51","journal-title":"Service Bus"},{"key":"14747_CR2","doi-asserted-by":"crossref","unstructured":"Bainbridge WA, Hart J, Kim ES, Scassellati B (2008) The effect of presence on human-robot interaction. In: RO-MAN 2008-The 17th IEEE international symposium on robot and human interactive communication, IEEE, pp 701\u2013706","DOI":"10.1109\/ROMAN.2008.4600749"},{"issue":"11","key":"14747_CR3","doi-asserted-by":"publisher","first-page":"2320","DOI":"10.1016\/j.apmr.2017.05.015","volume":"98","author":"EY Cheung","year":"2017","unstructured":"Cheung EY, Ng TK, Kevin KK, Kwan RL, Cheing GL (2017) Robot-assisted training for people with spinal cord injury: a meta-analysis. Arch Phys Med Rehab 98(11):2320\u20132331","journal-title":"Arch Phys Med Rehab"},{"issue":"3","key":"14747_CR4","doi-asserted-by":"publisher","first-page":"e57410","DOI":"10.1371\/journal.pone.0057410","volume":"8","author":"MJ Crump","year":"2013","unstructured":"Crump MJ, McDonnell JV, Gureckis TM (2013) Evaluating Amazon\u2019s Mechanical Turk as a tool for experimental behavioral research. PloS one 8(3):e57410","journal-title":"PloS one"},{"issue":"3","key":"14747_CR5","doi-asserted-by":"publisher","first-page":"331","DOI":"10.1037\/xap0000092","volume":"22","author":"EJ de Visser","year":"2016","unstructured":"de Visser EJ, Monfort SS, McKendrick R, Smith MA, McKnight PE, Krueger F, Parasuraman R (2016) Almost human: Anthropomorphism increases trust resilience in cognitive agents. J Exp Psychol Appl 22(3):331. https:\/\/doi.org\/10.1037\/xap0000092","journal-title":"J Exp Psychol Appl"},{"key":"14747_CR6","doi-asserted-by":"crossref","unstructured":"Edwards BI, Muniru IO, Khougali N, Cheok AD, Prada R (2018) A physically embodied robot teacher (pert) as a facilitator for peer learning. In: 2018 IEEE frontiers in education conference (FIE), pp 1\u20139","DOI":"10.1109\/FIE.2018.8658445"},{"key":"14747_CR7","doi-asserted-by":"crossref","unstructured":"Fowler K, Bridges E (2012) Service environment, provider mood and provider-customer interaction. Manag Serv Qual Int J","DOI":"10.1108\/09604521211218972"},{"key":"14747_CR8","doi-asserted-by":"crossref","unstructured":"Gajdo\u0161\u00edk T, Marci\u0161 M (2019) Artificial intelligence tools for smart tourism development. In: Computer Science On-line Conference, pp 392\u2013402","DOI":"10.1007\/978-3-030-19810-7_39"},{"key":"14747_CR9","doi-asserted-by":"crossref","unstructured":"Ghorpade T, Ragha L (2012) Featured based sentiment classification for hotel reviews using nlp and bayesian classification. In: 2012 International conference on communication, information & computing technology (ICCICT), IEEE, pp 1\u20135","DOI":"10.1109\/ICCICT.2012.6398136"},{"issue":"3","key":"14747_CR10","doi-asserted-by":"publisher","first-page":"493","DOI":"10.1287\/mksc.1110.0700","volume":"31","author":"A Ghose","year":"2012","unstructured":"Ghose A, Ipeirotis P G, Li B (2012) Designing ranking systems for hotels on travel search engines by mining user-generated and crowdsourced content. Mark Sci 31(3):493\u2013520","journal-title":"Mark Sci"},{"issue":"5812","key":"14747_CR11","doi-asserted-by":"publisher","first-page":"619","DOI":"10.1126\/science.1134475","volume":"315","author":"HM Gray","year":"2007","unstructured":"Gray H M, Gray K, Wegner D M (2007) Dimensions of mind perception. Science 315(5812):619\u2013619","journal-title":"Science"},{"issue":"1","key":"14747_CR12","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1287\/mksc.12.1.1","volume":"12","author":"A Griffin","year":"1993","unstructured":"Griffin A, Hauser J R (1993) The voice of the customer. Mark Sci 12(1):1\u201327","journal-title":"Mark Sci"},{"issue":"1","key":"14747_CR13","first-page":"1","volume":"10","author":"RE Guadagno","year":"2007","unstructured":"Guadagno R E, Blascovich J, Bailenson J N, Mccall C (2007) Virtual humans and persuasion: The effects of agency and behavioral realism. Media Psychol 10(1):1\u201322","journal-title":"Media Psychol"},{"issue":"4","key":"14747_CR14","doi-asserted-by":"publisher","first-page":"453","DOI":"10.1002\/ejsp.2420150407","volume":"15","author":"L Hester","year":"1985","unstructured":"Hester L, Koger P, McCauley C (1985) Individual differences in customer sociability. Eur J Soc Psychol 15(4):453\u2013456","journal-title":"Eur J Soc Psychol"},{"key":"14747_CR15","doi-asserted-by":"publisher","first-page":"164229","DOI":"10.1109\/ACCESS.2019.2945338","volume":"7","author":"JH Huh","year":"2019","unstructured":"Huh J H, Seo Y S (2019) Understanding edge computing: Engineering evolution with artificial intelligence. IEEE Access 7:164229\u2013164245","journal-title":"IEEE Access"},{"key":"14747_CR16","doi-asserted-by":"crossref","unstructured":"Huh JH, Kim HB, Kim J (2017) A method of modeling of basic big data analysis for korean medical tourism: A machine learning approach using apriori algorithm. In: International conference on information science and applications, Springer, pp 784\u2013790","DOI":"10.1007\/978-981-10-4154-9_91"},{"key":"14747_CR17","doi-asserted-by":"crossref","unstructured":"Ivanov S, Webster C (2019) Perceived appropriateness and intention to use service robots in tourism. In: Information and communication technologies in tourism 2019, pp 237\u2013248","DOI":"10.1007\/978-3-030-05940-8_19"},{"key":"14747_CR18","doi-asserted-by":"crossref","unstructured":"Ivanova M (2019) Robots, artificial intelligence, and service automation in travel agencies and tourist information centers. In: Robots, artificial intelligence, and service automation in travel, tourism and hospitality","DOI":"10.1108\/9781787566873"},{"key":"14747_CR19","doi-asserted-by":"crossref","unstructured":"Iwasaki M, Zhou J, Ikeda M, Nakanishi H, Kawamura T (2018) A customer\u2019s attitude to a robotic salesperson depends on their initial interaction. In: 2018 27th IEEE international symposium on robot and human interactive communication (RO-MAN), pp 300\u2013305","DOI":"10.1109\/ROMAN.2018.8525772"},{"key":"14747_CR20","doi-asserted-by":"crossref","unstructured":"Kantharaju RB, De Franco D, Pease A, Pelachaud C (2018) Is two better than one? effects of multiple agents on user persuasion. In: Proceedings of the 18th international conference on intelligent virtual agents, pp 255\u2013262","DOI":"10.1145\/3267851.3267890"},{"issue":"2","key":"14747_CR21","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1521\/soco.2008.26.2.169","volume":"26","author":"S Kiesler","year":"2008","unstructured":"Kiesler S, Powers A, Fussell S R, Torrey C (2008) Anthropomorphic interactions with a robot and robot\u2013like agent. Soc Cogn 26(2):169\u2013181","journal-title":"Soc Cogn"},{"issue":"11","key":"14747_CR22","doi-asserted-by":"publisher","first-page":"5573","DOI":"10.3390\/ijerph18115573","volume":"18","author":"M Lee","year":"2021","unstructured":"Lee M, Jeong J, Jeong J, Lee J (2021) Exploring fatalities and injuries in construction by considering thermal comfort using uncertainty and relative importance analysis. Int J Environ Res Publ Health 18(11):5573","journal-title":"Int J Environ Res Publ Health"},{"key":"14747_CR23","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1016\/j.ijhcs.2015.01.001","volume":"77","author":"J Li","year":"2015","unstructured":"Li J (2015) The benefit of being physically present: a survey of experimental works comparing copresent robots, telepresent robots and virtual agents. Int J Hum-Comput Stud 77:23\u201337","journal-title":"Int J Hum-Comput Stud"},{"key":"14747_CR24","doi-asserted-by":"publisher","first-page":"1222","DOI":"10.1016\/j.chb.2015.04.005","volume":"55","author":"J Li","year":"2016","unstructured":"Li J, Kizilcec R, Bailenson J, Ju W (2016) Social robots and virtual agents as lecturers for video instruction. Comput Hum Behav 55:1222\u20131230","journal-title":"Comput Hum Behav"},{"key":"14747_CR25","doi-asserted-by":"crossref","unstructured":"Lucas GM, Lehr J, Kr\u00e4mer N, Gratch J (2019) The effectiveness of social influence tactics when used by a virtual agent. In: Proceedings of the 19th ACM international conference on intelligent virtual agents, pp 22\u201329","DOI":"10.1145\/3308532.3329464"},{"key":"14747_CR26","doi-asserted-by":"crossref","unstructured":"Matsui T, Yamada S (2018) Subjective speech can be useful for persuasive virtual humans: Executing distinctiveness to increase the virtual humans\u2019 trustworthiness and persuasion effect. In: Proceedings of the 6th international conference on human-agent interaction, pp 336\u2013337","DOI":"10.1145\/3284432.3287178"},{"key":"14747_CR27","doi-asserted-by":"crossref","unstructured":"Matsui T, Yamada S (2019a) Designing trustworthy product recommendation virtual agents operating positive emotion and having copious amount of knowledge, vol 10","DOI":"10.3389\/fpsyg.2019.00675"},{"key":"14747_CR28","doi-asserted-by":"crossref","unstructured":"Matsui T, Yamada S (2019b) The effect of subjective speech on product recommendation virtual agent. In: Proceedings of the 24th international conference on intelligent user interfaces, pp 109\u2013110","DOI":"10.1145\/3308557.3308697"},{"issue":"2","key":"14747_CR29","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1109\/TASLP.2014.2363589","volume":"23","author":"Y Matsuyama","year":"2015","unstructured":"Matsuyama Y, Saito A, Fujie S, Kobayashi T (2015) Automatic expressive opinion sentence generation for enjoyable conversational systems. IEEE\/ACM Trans Audio, Speech, Lang Process 23(2):313\u2013326","journal-title":"IEEE\/ACM Trans Audio, Speech, Lang Process"},{"key":"14747_CR30","doi-asserted-by":"crossref","unstructured":"McCormick Jr A E, Kinloch G C (1986) Interracial contact in the customer-clerk situation. J Soc Psychol 126(4):551\u2013553","DOI":"10.1080\/00224545.1986.9713624"},{"key":"14747_CR31","doi-asserted-by":"publisher","first-page":"104","DOI":"10.54055\/ejtr.v15i.265","volume":"15","author":"J Murphy","year":"2017","unstructured":"Murphy J, Hofacker C, Gretzel U, et al. (2017) Dawning of the age of robots in hospitality and tourism: challenges for teaching and research. Eur J Tour Res 15:104\u2013111","journal-title":"Eur J Tour Res"},{"key":"14747_CR32","doi-asserted-by":"crossref","unstructured":"Murphy J, Gretzel U, Pesonen J (2019) Marketing robot services in hospitality and tourism: the role of anthropomorphism. J Travel Tour Mark pp 1\u201312","DOI":"10.1080\/10548408.2019.1571983"},{"key":"14747_CR33","doi-asserted-by":"crossref","unstructured":"Nakanishi J, Kuramoto I, Baba J, Kohei O, Yoshikawa Y, Ishiguro H (2018) Can a humanoid robot engage in heartwarming interaction service at a hotel?. In: Proceedings of the 6th international conference on human-agent interaction, pp 45\u201353","DOI":"10.1145\/3284432.3284448"},{"key":"14747_CR34","doi-asserted-by":"crossref","unstructured":"Osawa H, Ema A, Hattori H, Akiya N, Kanzaki N, Kubo A, Koyama T, Ichise R (2017) Analysis of robot hotel: Reconstruction of works with robots. In: 2017 26th IEEE international symposium on robot and human interactive communication (RO-MAN), pp 219\u2013223","DOI":"10.1109\/ROMAN.2017.8172305"},{"key":"14747_CR35","doi-asserted-by":"crossref","unstructured":"Othman M, Hassan H, Moawad R, Idrees AM (2015) Using nlp approach for opinion types classifier","DOI":"10.17706\/jcp.11.5.400-410"},{"issue":"4","key":"14747_CR36","doi-asserted-by":"publisher","first-page":"145","DOI":"10.2753\/MIS0742-1222250405","volume":"25","author":"L Qiu","year":"2009","unstructured":"Qiu L, Benbasat I (2009) Evaluating anthropomorphic product recommendation agents: A social relationship perspective to designing information systems. J Manag Inf Syst 25(4):145\u2013182. https:\/\/doi.org\/10.2753\/MIS0742-1222250405","journal-title":"J Manag Inf Syst"},{"key":"14747_CR37","doi-asserted-by":"crossref","unstructured":"Ray A, Bala PK (2019) Use of nlp and sem in determining factors for e-service adoption. In: Structural equation modeling approaches to e-service adoption, IGI Global, pp 38\u201347","DOI":"10.4018\/978-1-5225-8015-7.ch003"},{"key":"14747_CR38","doi-asserted-by":"crossref","unstructured":"Robeer M, Lucassen G, van der Werf JME, Dalpiaz F, Brinkkemper S (2016) Automated extraction of conceptual models from user stories via nlp. In: 2016 IEEE 24Th international requirements engineering conference (RE), IEEE, pp 196\u2013205","DOI":"10.1109\/RE.2016.40"},{"key":"14747_CR39","doi-asserted-by":"crossref","unstructured":"Ruijten PA, Ham J, Midden CJ (2014) Investigating the influence of social exclusion on persuasion by a virtual agent. In: International conference on persuasive technology, pp 191\u2013200","DOI":"10.1007\/978-3-319-07127-5_17"},{"key":"14747_CR40","doi-asserted-by":"publisher","unstructured":"Terada K, Jing L, Yamada S (2015) Effects of Agent Appearance on Customer Buying Motivations on Online Shopping Sites. In: Proceedings of the 33rd annual ACM conference extended abstracts on human factors in computing systems, pp 929\u2013934, https:\/\/doi.org\/10.1145\/2702613.2732798","DOI":"10.1145\/2702613.2732798"},{"issue":"2","key":"14747_CR41","doi-asserted-by":"publisher","first-page":"198","DOI":"10.1287\/mksc.1110.0682","volume":"31","author":"S Tirunillai","year":"2012","unstructured":"Tirunillai S, Tellis G J (2012) Does chatter really matter? dynamics of user-generated content and stock performance. Mark Sci 31(2):198\u2013215","journal-title":"Mark Sci"},{"key":"14747_CR42","doi-asserted-by":"crossref","unstructured":"Tokushige H, Narumi T, Ono S, Fuwamoto Y, Tanikawa T, Hirose M (2017) Trust lengthens decision time on unexpected recommendations in human-agent interaction. In: Proceedings of the 5th international conference on human agent interaction, pp 245\u2013252","DOI":"10.1145\/3125739.3125751"},{"issue":"10","key":"14747_CR43","doi-asserted-by":"publisher","first-page":"2498","DOI":"10.1108\/IJCHM-09-2016-0520","volume":"29","author":"VWS Tung","year":"2017","unstructured":"Tung V W S, Law R (2017) The potential for tourism and hospitality experience research in human-robot interactions. Int J Contemp Hosp Manag 29 (10):2498\u20132513","journal-title":"Int J Contemp Hosp Manag"},{"key":"14747_CR44","doi-asserted-by":"crossref","unstructured":"Tussyadiah IP, Park S (2018) Consumer evaluation of hotel service robots. In: Information and communication technologies in tourism 2018, pp 308\u2013320","DOI":"10.1007\/978-3-319-72923-7_24"},{"issue":"2","key":"14747_CR45","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1111\/j.1468-2958.1978.tb00604.x","volume":"4","author":"LR Wheeless","year":"1978","unstructured":"Wheeless LR (1978) A follow-up study of the relationships among trust, disclosure, and interpersonal solidarity. Hum Commun Res 4(2):143\u2013157. https:\/\/doi.org\/10.1111\/j.1468-2958.1978.tb00604.x","journal-title":"Hum Commun Res"}],"container-title":["Multimedia Tools and Applications"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11042-023-14747-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s11042-023-14747-w\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11042-023-14747-w.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,10,26]],"date-time":"2023-10-26T10:20:12Z","timestamp":1698315612000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s11042-023-14747-w"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,4,20]]},"references-count":45,"journal-issue":{"issue":"27","published-print":{"date-parts":[[2023,11]]}},"alternative-id":["14747"],"URL":"https:\/\/doi.org\/10.1007\/s11042-023-14747-w","relation":{},"ISSN":["1380-7501","1573-7721"],"issn-type":[{"type":"print","value":"1380-7501"},{"type":"electronic","value":"1573-7721"}],"subject":[],"published":{"date-parts":[[2023,4,20]]},"assertion":[{"value":"4 August 2021","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"28 April 2022","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"4 February 2023","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"20 April 2023","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}