{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,10]],"date-time":"2026-03-10T19:28:02Z","timestamp":1773170882665,"version":"3.50.1"},"reference-count":23,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2010,11,16]],"date-time":"2010-11-16T00:00:00Z","timestamp":1289865600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Queueing Syst"],"published-print":{"date-parts":[[2011,1]]},"DOI":"10.1007\/s11134-010-9201-2","type":"journal-article","created":{"date-parts":[[2010,11,15]],"date-time":"2010-11-15T08:45:46Z","timestamp":1289810746000},"page":"63-90","source":"Crossref","is-referenced-by-count":49,"title":["Dynamic control of a single-server system with\u00a0abandonments"],"prefix":"10.1007","volume":"67","author":[{"given":"Douglas G.","family":"Down","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ger","family":"Koole","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mark E.","family":"Lewis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2010,11,16]]},"reference":[{"key":"9201_CR1","doi-asserted-by":"crossref","first-page":"665","DOI":"10.1111\/j.1937-5956.2007.tb00288.x","volume":"16","author":"Z. Aksin","year":"2007","unstructured":"Aksin, Z., Armony, M., Mehrotra, V.: The modern call-center: a multi-disciplinary perspective on operations management research. Prod. Oper. Manag. 16, 665\u2013668 (2007)","journal-title":"Prod. Oper. Manag."},{"issue":"3","key":"9201_CR2","doi-asserted-by":"crossref","first-page":"301","DOI":"10.1017\/S0269964808000272","volume":"22","author":"N.T. Argon","year":"2008","unstructured":"Argon, N.T., Ziya, S., Righter, R.: Scheduling impatient jobs in a clearing system with insights on patient triage in mass casualty incidents. Probab. Eng. Inf. Sci. 22(3), 301\u2013332 (2008)","journal-title":"Probab. Eng. Inf. Sci."},{"issue":"4","key":"9201_CR3","doi-asserted-by":"crossref","first-page":"527","DOI":"10.1287\/opre.1040.0123","volume":"52","author":"M. Armony","year":"2004","unstructured":"Armony, M., Maglaras, C.: Contact centers with a call-back option and real-time delay information. Oper. Res. 52(4), 527\u2013545 (2004)","journal-title":"Oper. Res."},{"issue":"2","key":"9201_CR4","doi-asserted-by":"crossref","first-page":"271","DOI":"10.1287\/opre.1030.0088","volume":"52","author":"M. Armony","year":"2004","unstructured":"Armony, M., Maglaras, C.: On customer contact centers with a call-back option: customer decisions, routing rules and system design. Oper. Res. 52(2), 271\u2013292 (2004)","journal-title":"Oper. Res."},{"key":"9201_CR5","doi-asserted-by":"crossref","first-page":"66","DOI":"10.1287\/opre.1080.0533","volume":"57","author":"M. Armony","year":"2009","unstructured":"Armony, M., Shimkin, N., Whitt, W.: The impact of delay announcements in many-server queues with abandonment. Oper. Res. 57, 66\u201381 (2009)","journal-title":"Oper. Res."},{"key":"9201_CR6","doi-asserted-by":"crossref","unstructured":"Atar, R., Giat, C., Shimkin, N.: The c \u03bc\/\u03b8 rule for many-server queues with abandonment. Preprint (2010)","DOI":"10.1287\/opre.1100.0826"},{"issue":"1","key":"9201_CR7","doi-asserted-by":"crossref","first-page":"237","DOI":"10.2307\/1427064","volume":"17","author":"C. Buyukkoc","year":"1985","unstructured":"Buyukkoc, C., Varaiya, P., Walrand, J.: The c \u03bc-rule revisited. Adv. Appl. Probab. 17(1), 237\u2013238 (1985)","journal-title":"Adv. Appl. Probab."},{"issue":"2","key":"9201_CR8","doi-asserted-by":"crossref","first-page":"79","DOI":"10.1287\/msom.5.2.79.16071","volume":"5","author":"N. Gans","year":"2003","unstructured":"Gans, N., Koole, G., Mandelbaum, A.: Telephone call centers: tutorial, review and research prospects. Manuf. Serv. Oper. Manag. 5(2), 79\u2013141 (2003)","journal-title":"Manuf. Serv. Oper. Manag."},{"issue":"1","key":"9201_CR9","doi-asserted-by":"crossref","first-page":"128","DOI":"10.1287\/msom.1070.0201","volume":"11","author":"J.-P. Gayon","year":"2009","unstructured":"Gayon, J.-P., Benjaafar, S., de V\u00e9ricourt, F.: Using imperfect advance demand information in production-inventory systems with multiple customer classes. Manuf. Serv. Oper. Manag. 11(1), 128\u2013143 (2009)","journal-title":"Manuf. Serv. Oper. Manag."},{"key":"9201_CR10","unstructured":"Ghamami, S., Ward, A.: Dynamic scheduling of an N-system with reneging. Preprint (2010)"},{"issue":"1","key":"9201_CR11","doi-asserted-by":"crossref","first-page":"363","DOI":"10.1214\/aoap\/1042765671","volume":"13","author":"X. Guo","year":"2003","unstructured":"Guo, X., Hern\u00e1ndez-Lerma, O.: Continuous-time controlled Markov chains. Ann. Appl. Probab. 13(1), 363\u2013388 (2003)","journal-title":"Ann. Appl. Probab."},{"issue":"2","key":"9201_CR12","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1007\/BF02837562","volume":"14","author":"X. Guo","year":"2006","unstructured":"Guo, X., Hern\u00e1ndez-Lerma, O., Prieto-Rumeau, T.: A survey of recent results on continuous-time Markov decision processes. Top 14(2), 177\u2013257 (2006)","journal-title":"Top"},{"key":"9201_CR13","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1287\/opre.1030.0084","volume":"52","author":"J. Harrison","year":"2004","unstructured":"Harrison, J., Zeevi, A.: Dynamic scheduling of a multiclass queue in the Halfin and Whitt heavy traffic regime. Oper. Res. 52, 243\u2013257 (2004)","journal-title":"Oper. Res."},{"key":"9201_CR14","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1007\/s11134-008-9069-6","volume":"58","author":"F. Iravani","year":"2008","unstructured":"Iravani, F., Balc\u0131og\u0303lu, B.: On priority queues with impatient customers. Queueing Syst. 58, 239\u2013260 (2008)","journal-title":"Queueing Syst."},{"key":"9201_CR15","doi-asserted-by":"crossref","unstructured":"Ko\u00e7ag\u0303a, Y., Ward, A.: Admission control for a multi-server queue with abandonment. Preprint (2010)","DOI":"10.1007\/s11134-010-9176-z"},{"issue":"4","key":"9201_CR16","doi-asserted-by":"crossref","first-page":"687","DOI":"10.1287\/opre.23.4.687","volume":"23","author":"S. Lippman","year":"1975","unstructured":"Lippman, S.: Applying a new device in the optimization of exponential queueing systems. Oper. Res. 23(4), 687\u2013710 (1975)","journal-title":"Oper. Res."},{"key":"9201_CR17","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1016\/0167-6911(89)90011-X","volume":"12","author":"P. Nain","year":"1989","unstructured":"Nain, P.: Interchange arguments for classical scheduling problems in queues. Syst. Control Lett. 12, 177\u2013184 (1989)","journal-title":"Syst. Control Lett."},{"issue":"1","key":"9201_CR18","first-page":"1","volume":"10","author":"T. Prieto-Rumeau","year":"2006","unstructured":"Prieto-Rumeau, T., Hern\u00e1ndez-Lerma, O.: A unified approach to continuous-time discounted Markov control processes. Morfismos 10(1), 1\u201340 (2006)","journal-title":"Morfismos"},{"key":"9201_CR19","series-title":"Wiley Series in Probability and Mathematical Statistics","doi-asserted-by":"crossref","DOI":"10.1002\/9780470316887","volume-title":"Markov Decision Processes: Discrete Stochastic Dynamic Programming","author":"M. Puterman","year":"1994","unstructured":"Puterman, M.: Markov Decision Processes: Discrete Stochastic Dynamic Programming. Wiley Series in Probability and Mathematical Statistics. Wiley, New York (1994)"},{"issue":"3","key":"9201_CR20","doi-asserted-by":"crossref","first-page":"616","DOI":"10.1287\/opre.27.3.616","volume":"27","author":"R. Serfozo","year":"1978","unstructured":"Serfozo, R.: An equivalence between continuous and discrete time Markov decision processes. Oper. Res. 27(3), 616\u2013620 (1978)","journal-title":"Oper. Res."},{"key":"9201_CR21","doi-asserted-by":"crossref","unstructured":"Tezcan, T., Dai, J.: Dynamic control of N-systems with many servers. asymptotic optimality of a static priority policy in heavy traffic. Preprint (2010)","DOI":"10.1287\/opre.1080.0668"},{"issue":"1","key":"9201_CR22","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1023\/A:1021804515162","volume":"43","author":"A.R. Ward","year":"2003","unstructured":"Ward, A.R., Glynn, P.W.: A diffusion approximation for a Markovian queue with reneging. Queueing Syst. 43(1), 103\u2013128 (2003)","journal-title":"Queueing Syst."},{"issue":"4","key":"9201_CR23","doi-asserted-by":"crossref","first-page":"371","DOI":"10.1007\/s11134-005-3282-3","volume":"50","author":"A.R. Ward","year":"2005","unstructured":"Ward, A.R., Glynn, P.W.: A diffusion approximation for a GI\/GI\/1 queue with balking or reneging. Queueing Syst. 50(4), 371\u2013400 (2005)","journal-title":"Queueing Syst."}],"container-title":["Queueing Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11134-010-9201-2.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s11134-010-9201-2\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11134-010-9201-2","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,6]],"date-time":"2019-06-06T08:43:06Z","timestamp":1559810586000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s11134-010-9201-2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,11,16]]},"references-count":23,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2011,1]]}},"alternative-id":["9201"],"URL":"https:\/\/doi.org\/10.1007\/s11134-010-9201-2","relation":{},"ISSN":["0257-0130","1572-9443"],"issn-type":[{"value":"0257-0130","type":"print"},{"value":"1572-9443","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,11,16]]}}}