{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,7]],"date-time":"2025-05-07T09:31:20Z","timestamp":1746610280121},"reference-count":28,"publisher":"Springer Science and Business Media LLC","issue":"3-4","license":[{"start":{"date-parts":[[2016,10,1]],"date-time":"2016-10-01T00:00:00Z","timestamp":1475280000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Queueing Syst"],"published-print":{"date-parts":[[2016,12]]},"DOI":"10.1007\/s11134-016-9502-1","type":"journal-article","created":{"date-parts":[[2016,9,30]],"date-time":"2016-09-30T22:03:25Z","timestamp":1475273005000},"page":"237-263","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Optimality of the fastest available server policy"],"prefix":"10.1007","volume":"84","author":[{"given":"William P.","family":"Millhiser","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Charu","family":"Sinha","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Matthew J.","family":"Sobel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2016,10,1]]},"reference":[{"issue":"2","key":"9502_CR1","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1287\/opre.1120.1157","volume":"61","author":"H-S Ahn","year":"2011","unstructured":"Ahn, H.-S., Lewis, M.E.: Flexible server allocation and customer routing policies for two parallel queues when service rates are not additive. Oper. Res. 61(2), 344\u2013358 (2011)","journal-title":"Oper. Res."},{"issue":"6","key":"9502_CR2","doi-asserted-by":"crossref","first-page":"665","DOI":"10.1111\/j.1937-5956.2007.tb00288.x","volume":"16","author":"Z Ak\u015fin","year":"2007","unstructured":"Ak\u015fin, Z., Armony, M., Mehrotra, V.: The modern call center: a multi-disciplinary perspective on operations management research. Prod. Oper. Manag. 16(6), 665\u2013688 (2007)","journal-title":"Prod. Oper. Manag."},{"issue":"3","key":"9502_CR3","doi-asserted-by":"crossref","first-page":"772","DOI":"10.1287\/opre.1110.0934","volume":"59","author":"S Andrad\u00f3ttir","year":"2011","unstructured":"Andrad\u00f3ttir, S., Ayhan, H., Down, D.G.: Queueing systems with synergistic servers. Oper. Res. 59(3), 772\u2013780 (2011)","journal-title":"Oper. Res."},{"issue":"3\u20134","key":"9502_CR4","doi-asserted-by":"crossref","first-page":"287","DOI":"10.1007\/s11134-005-3760-7","volume":"51","author":"M Armony","year":"2005","unstructured":"Armony, M.: Dynamic routing in large-scale service systems with heterogeneous servers. Queueing Syst. 51(3\u20134), 287\u2013329 (2005)","journal-title":"Queueing Syst."},{"issue":"6","key":"9502_CR5","doi-asserted-by":"crossref","first-page":"347","DOI":"10.1016\/0167-6377(89)90021-7","volume":"8","author":"RB Cooper","year":"1989","unstructured":"Cooper, R.B., Palakurthi, S.: Heterogeneous-server loss systems with ordered entry: an anomaly. Oper. Res. Lett. 8(6), 347\u2013349 (1989)","journal-title":"Oper. Res. Lett."},{"key":"9502_CR6","volume-title":"Queues","author":"DR Cox","year":"1961","unstructured":"Cox, D.R., Smith, W.L.: Queues. Chapman and Hall, London (1961)"},{"issue":"2","key":"9502_CR7","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1137\/1009030","volume":"9","author":"EV Denardo","year":"1967","unstructured":"Denardo, E.V.: Contraction mappings in the theory underlying dynamic programming. SIAM Rev. 9(2), 165\u2013177 (1967)","journal-title":"SIAM Rev."},{"issue":"2","key":"9502_CR8","doi-asserted-by":"crossref","first-page":"577","DOI":"10.1017\/S0021900200047434","volume":"17","author":"C Derman","year":"1980","unstructured":"Derman, C., Lieberman, G.J., Ross, S.M.: On the optimal assignment of servers and a repairman. J. Appl. Probab. 17(2), 577\u2013581 (1980)","journal-title":"J. Appl. Probab."},{"issue":"3","key":"9502_CR9","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1007\/s11134-006-5067-8","volume":"52","author":"F V\u00e9ricourt de","year":"2006","unstructured":"de V\u00e9ricourt, F., Zhou, Y.P.: On the incomplete results for the heterogeneous server problem. Queueing Syst. 52(3), 189\u2013191 (2006)","journal-title":"Queueing Syst."},{"issue":"6","key":"9502_CR10","doi-asserted-by":"crossref","first-page":"653","DOI":"10.1287\/mnsc.30.6.653","volume":"30","author":"L Green","year":"1984","unstructured":"Green, L.: A multiple dispatch queueing model of police patrol operations. Manag. Sci. 30(6), 653\u2013664 (1984)","journal-title":"Manag. Sci."},{"issue":"1","key":"9502_CR11","doi-asserted-by":"crossref","first-page":"80","DOI":"10.1287\/mnsc.43.1.80","volume":"43","author":"LV Green","year":"1997","unstructured":"Green, L.V., Kolesar, P.J.: The lagged PSA for estimating peak congestion in multiserver Markovian queueds with periodic arrival rates. Manag. Sci. 43(1), 80\u201387 (1997)","journal-title":"Manag. Sci."},{"issue":"4","key":"9502_CR12","doi-asserted-by":"crossref","first-page":"339","DOI":"10.1023\/A:1019188531950","volume":"33","author":"JM Harrison","year":"1999","unstructured":"Harrison, J.M., L\u00f3pez, M.J.: Heavy traffic resource pooling in parallel-server systems. Queueing Syst. 33(4), 339\u2013368 (1999)","journal-title":"Queueing Syst."},{"key":"9502_CR13","doi-asserted-by":"crossref","unstructured":"Heyman, D.P.: Numerical methods in queueing theory, Ch. 11. In: Rao, C., Shanbhag, D. (eds.) Handbook of Statistics, vol. 21 (Stochastic Processes: Modelling and Simulation), pp. 407\u2013429. Elsevier, Amsterdam (2003)","DOI":"10.1016\/S0169-7161(03)21013-0"},{"issue":"6","key":"9502_CR14","doi-asserted-by":"crossref","first-page":"948","DOI":"10.1109\/TNET.2003.820252","volume":"11","author":"DP Heyman","year":"2003","unstructured":"Heyman, D.P., Lucantoni, D.: Modeling multiple IP traffic streams with rate limits. IEEE\/ACM Trans. Netw. 11(6), 948\u2013958 (2003)","journal-title":"IEEE\/ACM Trans. Netw."},{"key":"9502_CR15","volume-title":"Stochastic models in operations research, vol II. Stochastic Optimization","author":"DP Heyman","year":"2004","unstructured":"Heyman, D.P., Sobel, M.J.: Stochastic models in operations research, vol II. Stochastic Optimization. Dover, Garden City (2004)"},{"issue":"10","key":"9502_CR16","doi-asserted-by":"crossref","first-page":"919","DOI":"10.1080\/07408170490487759","volume":"36","author":"WJ Hopp","year":"2004","unstructured":"Hopp, W.J., VanOyen, M.P.: Agile workforce evaluation: a framework for cross-training and coordination. IIE Trans. 36(10), 919\u2013940 (2004)","journal-title":"IIE Trans."},{"key":"9502_CR17","first-page":"87","volume":"36","author":"A Jensen","year":"1953","unstructured":"Jensen, A.: Markov chains as an aid in the study of Markov processes. Skandinavisk Aktuarietidskrift. 36, 87\u201391 (1953)","journal-title":"Skandinavisk Aktuarietidskrift."},{"issue":"6","key":"9502_CR18","doi-asserted-by":"crossref","first-page":"319","DOI":"10.1016\/0167-6377(85)90008-2","volume":"3","author":"MN Katehakis","year":"1985","unstructured":"Katehakis, M.N.: A note on the hypercube model. Oper. Res. Lett. 3(6), 319\u2013322 (1985)","journal-title":"Oper. Res. Lett."},{"key":"9502_CR19","unstructured":"Koole, G.: Stochastic scheduling and dynamic programming. CWI Tract 113, CWI, Amsterdam (1992)"},{"issue":"8","key":"9502_CR20","doi-asserted-by":"crossref","first-page":"696","DOI":"10.1109\/TAC.1984.1103637","volume":"29","author":"W Lin","year":"1984","unstructured":"Lin, W., Kumar, P.: Optimal control of a queueing system with two heterogeneous servers. IEEE Trans. Autom. Control. 29(8), 696\u2013703 (1984)","journal-title":"IEEE Trans. Autom. Control."},{"issue":"6","key":"9502_CR21","doi-asserted-by":"crossref","first-page":"836","DOI":"10.1287\/opre.1040.0152","volume":"52","author":"A Mandelbaum","year":"2004","unstructured":"Mandelbaum, A., Stolyar, A.L.: Scheduling flexible servers with convex delay costs: Heavy-traffic optimality of the generalized $$c\\mu $$ c \u03bc -rule. Oper. Res. 52(6), 836\u2013855 (2004)","journal-title":"Oper. Res."},{"key":"9502_CR22","volume-title":"Stochastic Dynamic Programming and the Control of Queueing Systems","author":"L Sennott","year":"1999","unstructured":"Sennott, L.: Stochastic Dynamic Programming and the Control of Queueing Systems. Wiley, New York (1999)"},{"issue":"3","key":"9502_CR23","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1007\/BF01158900","volume":"2","author":"JG Shanthikumar","year":"1987","unstructured":"Shanthikumar, J.G., Yao, D.D.: Comparing ordered-entry queues with heterogeneous servers. Queueing Syst. 2(3), 235\u2013244 (1987)","journal-title":"Queueing Syst."},{"issue":"3","key":"9502_CR24","doi-asserted-by":"crossref","first-page":"616","DOI":"10.1287\/opre.27.3.616","volume":"27","author":"R Serfozo","year":"1979","unstructured":"Serfozo, R.: An equivalence between continuous and discrete time Markov decision processes. Oper. Res. 27(3), 616\u2013620 (1979)","journal-title":"Oper. Res."},{"issue":"2","key":"9502_CR25","doi-asserted-by":"crossref","first-page":"356","DOI":"10.1287\/opre.25.2.356","volume":"25","author":"K Seth","year":"1977","unstructured":"Seth, K.: Optimal service policies, just after idle periods, in two-server heterogeneous queuing systems. Oper. Res. 25(2), 356\u2013360 (1977)","journal-title":"Oper. Res."},{"issue":"4","key":"9502_CR26","doi-asserted-by":"crossref","first-page":"636","DOI":"10.1287\/opre.30.4.636","volume":"30","author":"MJ Sobel","year":"1982","unstructured":"Sobel, M.J.: The optimality of full service policies. Oper. Res. 30(4), 636\u2013649 (1982)","journal-title":"Oper. Res."},{"issue":"3","key":"9502_CR27","doi-asserted-by":"crossref","first-page":"693","DOI":"10.1017\/S002190020003922X","volume":"27","author":"MJ Sobel","year":"1990","unstructured":"Sobel, M.J.: Throughput maximization in a loss queueing system with heterogeneous servers. J. Appl. Probab. 27(3), 693\u2013700 (1990)","journal-title":"J. Appl. Probab."},{"key":"9502_CR28","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1090\/fic\/028\/03","volume-title":"Analysis of Communication Networks: Call Centres, Traffic and Performance","author":"RJ Williams","year":"2000","unstructured":"Williams, R.J.: On dynamic scheduling of a parallel server system with complete resource pooling. In: McDonald, D.R., Turner, S.R.E. (eds.) Analysis of Communication Networks: Call Centres, Traffic and Performance, pp. 49\u201371. American Mathematical Society, Providence, RI (2000)"}],"container-title":["Queueing Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11134-016-9502-1.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s11134-016-9502-1\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11134-016-9502-1.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,14]],"date-time":"2019-09-14T01:23:32Z","timestamp":1568424212000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s11134-016-9502-1"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,10,1]]},"references-count":28,"journal-issue":{"issue":"3-4","published-print":{"date-parts":[[2016,12]]}},"alternative-id":["9502"],"URL":"https:\/\/doi.org\/10.1007\/s11134-016-9502-1","relation":{},"ISSN":["0257-0130","1572-9443"],"issn-type":[{"value":"0257-0130","type":"print"},{"value":"1572-9443","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016,10,1]]}}}