{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,6]],"date-time":"2026-05-06T12:35:37Z","timestamp":1778070937502,"version":"3.51.4"},"reference-count":28,"publisher":"Springer Science and Business Media LLC","issue":"3-4","license":[{"start":{"date-parts":[[2017,3,31]],"date-time":"2017-03-31T00:00:00Z","timestamp":1490918400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/501100004895","name":"European Social Fund","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100004895","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100004895","name":"European Social Fund","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100004895","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100004895","name":"European Social Fund","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100004895","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Queueing Syst"],"published-print":{"date-parts":[[2017,8]]},"DOI":"10.1007\/s11134-017-9522-5","type":"journal-article","created":{"date-parts":[[2017,3,30]],"date-time":"2017-03-30T22:43:30Z","timestamp":1490913810000},"page":"389-418","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":29,"title":["Strategic customer behavior in a queueing system with delayed observations"],"prefix":"10.1007","volume":"86","author":[{"given":"Apostolos","family":"Burnetas","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7182-968X","authenticated-orcid":false,"given":"Antonis","family":"Economou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"George","family":"Vasiliadis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2017,3,31]]},"reference":[{"key":"9522_CR1","doi-asserted-by":"crossref","first-page":"213","DOI":"10.1007\/s11134-007-9036-7","volume":"56","author":"A Burnetas","year":"2007","unstructured":"Burnetas, A., Economou, A.: Equilibrium customer strategies in a single server Markovian queue with setup times. Queueing Syst. 56, 213\u2013228 (2007)","journal-title":"Queueing Syst."},{"key":"9522_CR2","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1080\/07408170500436930","volume":"38","author":"G Dobson","year":"2006","unstructured":"Dobson, G., Pinker, E.G.: The value of sharing lead time information. IIE Trans. 38, 171\u2013183 (2006)","journal-title":"IIE Trans."},{"key":"9522_CR3","unstructured":"Economou, A., Grigoriou, M.: Strategic balking behavior in a queueing system with a mixed observation structure. In: Proceedings of the 10th Conference on Stochastic Models of Manufacturing and Service Operations (SMMSO 2015), pp. 51\u201358. University of Thessaly Press, Volos (2015)"},{"key":"9522_CR4","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1007\/s11134-008-9083-8","volume":"59","author":"A Economou","year":"2008","unstructured":"Economou, A., Kanta, S.: Optimal balking strategies and pricing for the single server Markovian queue with compartmented waiting space. Queueing Syst. 59, 237\u2013269 (2008)","journal-title":"Queueing Syst."},{"key":"9522_CR5","doi-asserted-by":"crossref","first-page":"696","DOI":"10.1016\/j.orl.2008.06.006","volume":"36","author":"A Economou","year":"2008","unstructured":"Economou, A., Kanta, S.: Equilibrium balking strategies in the observable single-server queue with breakdowns and repairs. Oper. Res. Lett. 36, 696\u2013699 (2008)","journal-title":"Oper. Res. Lett."},{"key":"9522_CR6","doi-asserted-by":"crossref","first-page":"81","DOI":"10.2307\/1913415","volume":"43","author":"NM Edelson","year":"1975","unstructured":"Edelson, N.M., Hildebrand, K.: Congestion tolls for Poisson queueing processes. Econometrica 43, 81\u201392 (1975)","journal-title":"Econometrica"},{"key":"9522_CR7","doi-asserted-by":"crossref","first-page":"455","DOI":"10.1109\/TAC.2013.2270872","volume":"59","author":"G Gilboa-Freedman","year":"2013","unstructured":"Gilboa-Freedman, G., Hassin, R., Kerner, Y.: Price of anarchy in the Markovian single server queue. IEEE Trans. Autom. Control 59, 455\u2013459 (2013)","journal-title":"IEEE Trans. Autom. Control"},{"key":"9522_CR8","unstructured":"Goh, C.N.: System and method for queue reservation. WIPO\/PatentScope Patent No. WO2004104888, https:\/\/patentscope.wipo.int\/search\/en\/detail.jsf?docId=WO2004104888 ) (2004)"},{"key":"9522_CR9","doi-asserted-by":"crossref","first-page":"986","DOI":"10.1287\/opre.1100.0907","volume":"59","author":"P Guo","year":"2011","unstructured":"Guo, P., Hassin, R.: Strategic behavior and social optimization in Markovian vacation queues. Oper. Res. 59, 986\u2013997 (2011)","journal-title":"Oper. Res."},{"key":"9522_CR10","doi-asserted-by":"crossref","first-page":"278","DOI":"10.1016\/j.ejor.2012.05.026","volume":"222","author":"P Guo","year":"2012","unstructured":"Guo, P., Hassin, R.: Strategic behavior and social optimization in Markovian vacation queues: the case of heterogeneous customers. Eur. J. Oper. Res. 222, 278\u2013286 (2012)","journal-title":"Eur. J. Oper. Res."},{"key":"9522_CR11","doi-asserted-by":"crossref","first-page":"962","DOI":"10.1287\/mnsc.1060.0686","volume":"53","author":"P Guo","year":"2007","unstructured":"Guo, P., Zipkin, P.: Analysis and comparison of queues with different levels of delay information. Manag. Sci. 53, 962\u2013970 (2007)","journal-title":"Manag. Sci."},{"key":"9522_CR12","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1016\/j.ejor.2008.07.035","volume":"198","author":"P Guo","year":"2009","unstructured":"Guo, P., Zipkin, P.: The effects of the availability of waiting-time information on the balking queue. Eur. J. Oper. Res. 198, 199\u2013209 (2009)","journal-title":"Eur. J. Oper. Res."},{"key":"9522_CR13","doi-asserted-by":"crossref","first-page":"361","DOI":"10.1017\/S0269964807000022","volume":"21","author":"R Hassin","year":"2007","unstructured":"Hassin, R.: Information and uncertainty in a queuing system. Probab. Eng. Inf. Sci. 21, 361\u2013380 (2007)","journal-title":"Probab. Eng. Inf. Sci."},{"key":"9522_CR14","doi-asserted-by":"crossref","DOI":"10.1201\/b20014","volume-title":"Rational Queueing","author":"R Hassin","year":"2016","unstructured":"Hassin, R.: Rational Queueing. CRC Press, Boca Raton (2016)"},{"key":"9522_CR15","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4615-0359-0","volume-title":"To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems","author":"R Hassin","year":"2003","unstructured":"Hassin, R., Haviv, M.: To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems. Kluwer Academic Publishers, Boston (2003)"},{"key":"9522_CR16","doi-asserted-by":"crossref","unstructured":"Hassin, R., Koshman, A.: Optimal control of a queue with high-low delay announcements: the significance of a queue. In: Value-tools Conference (2014)","DOI":"10.4108\/icst.valuetools.2014.258190"},{"key":"9522_CR17","unstructured":"Hassin, R., Roet-Green, R.: The armchair decision: depart or stay home. Working paper (2014)"},{"key":"9522_CR18","doi-asserted-by":"crossref","first-page":"196","DOI":"10.1016\/j.orl.2016.01.002","volume":"44","author":"M Haviv","year":"2016","unstructured":"Haviv, M., Oz, B.: Regulating an observable $$\\text{ M }\/\\text{ M }\/1$$ M \/ M \/ 1 queue. Oper. Res. Lett. 44, 196\u2013198 (2016)","journal-title":"Oper. Res. Lett."},{"key":"9522_CR19","unstructured":"Haviv, M. and Oz, B. (2016) Self-regulation of an unobservable queue. http:\/\/pluto.huji.ac.il\/~haviv\/"},{"key":"9522_CR20","doi-asserted-by":"crossref","unstructured":"Hu, M., Li, Y., Wang, J.: Efficient ignorance: information heterogeneity in a queue. Working paper (2014)","DOI":"10.2139\/ssrn.2472107"},{"key":"9522_CR21","doi-asserted-by":"crossref","first-page":"15","DOI":"10.2307\/1909200","volume":"37","author":"P Naor","year":"1969","unstructured":"Naor, P.: The regulation of queue size by levying tolls. Econometrica 37, 15\u201324 (1969)","journal-title":"Econometrica"},{"key":"9522_CR22","unstructured":"Pender, J., Rand, R.H., Wesson, E.: Managing information in queues: the impact of giving delayed information to customers. https:\/\/arxiv.org\/pdf\/1610.01972 (2016)"},{"key":"9522_CR23","unstructured":"Roet-Green, R.: Information in queueing systems with strategic customers. PhD thesis, School of Mathematical Sciences, Tel-Aviv University (2013)"},{"key":"9522_CR24","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1016\/j.ejor.2012.12.016","volume":"227","author":"R Shone","year":"2013","unstructured":"Shone, R., Knight, V., Williams, J.: Comparisons between observable and unobservable $$\\text{ M }\/\\text{ M }\/1$$ M \/ M \/ 1 queues with respect to optimal customer behavior. Eur. J. Oper. Res. 227, 133\u2013141 (2013)","journal-title":"Eur. J. Oper. Res."},{"key":"9522_CR25","doi-asserted-by":"crossref","DOI":"10.1201\/9781420010008","volume-title":"Optimal Design of Queueing Systems","author":"S Stidham Jr","year":"2009","unstructured":"Stidham Jr., S.: Optimal Design of Queueing Systems. CRC Press, Boca Raton (2009)"},{"key":"9522_CR26","unstructured":"The London School of Economics and Political Science. Current Processing Days. http:\/\/www.lse.ac.uk\/study\/graduate\/news\/currentProcessing.aspx"},{"key":"9522_CR27","unstructured":"The University of Chicago. Checking Application Status and Decision Notification. http:\/\/www.law.uchicago.edu\/prospectives\/checkappstatus"},{"key":"9522_CR28","unstructured":"United States Citizenship and Immigration Services. Case Status Online. https:\/\/egov.uscis.gov\/casestatus\/landing.do"}],"container-title":["Queueing Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s11134-017-9522-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11134-017-9522-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11134-017-9522-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,20]],"date-time":"2019-09-20T08:02:49Z","timestamp":1568966569000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s11134-017-9522-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,3,31]]},"references-count":28,"journal-issue":{"issue":"3-4","published-print":{"date-parts":[[2017,8]]}},"alternative-id":["9522"],"URL":"https:\/\/doi.org\/10.1007\/s11134-017-9522-5","relation":{},"ISSN":["0257-0130","1572-9443"],"issn-type":[{"value":"0257-0130","type":"print"},{"value":"1572-9443","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,3,31]]}}}