{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,28]],"date-time":"2026-03-28T07:55:55Z","timestamp":1774684555952,"version":"3.50.1"},"reference-count":47,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2011,2,18]],"date-time":"2011-02-18T00:00:00Z","timestamp":1297987200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Scientometrics"],"published-print":{"date-parts":[[2011,6]]},"DOI":"10.1007\/s11192-011-0353-6","type":"journal-article","created":{"date-parts":[[2011,2,17]],"date-time":"2011-02-17T15:57:34Z","timestamp":1297958254000},"page":"425-450","source":"Crossref","is-referenced-by-count":32,"title":["Research trends analysis by comparing data mining and customer relationship management through bibliometric methodology"],"prefix":"10.1007","volume":"87","author":[{"given":"Hsu-Hao","family":"Tsai","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2011,2,18]]},"reference":[{"key":"353_CR1","doi-asserted-by":"crossref","first-page":"726","DOI":"10.1038\/415726a","volume":"415","author":"D Adam","year":"2002","unstructured":"Adam, D. (2002). The counting house. Nature, 415, 726\u2013729.","journal-title":"Nature"},{"key":"353_CR2","first-page":"455","volume":"2","author":"SR Ahmed","year":"2004","unstructured":"Ahmed, S. R. (2004). Effectiveness of neural network types for prediction of business failure. Information Technology: Coding and Computing, 2, 455\u2013459.","journal-title":"Information Technology: Coding and Computing"},{"key":"353_CR3","volume-title":"Data mining techniques second edition\u2014for marketing, sales, and customer relationship management","author":"MJA Berry","year":"2004","unstructured":"Berry, M. J. A., & Linoff, G. S. (2004). Data mining techniques second edition\u2014for marketing, sales, and customer relationship management. New York: Wiley."},{"key":"353_CR4","volume-title":"Building data mining applications for CRM","author":"A Berson","year":"2000","unstructured":"Berson, A., Smith, S., & Thearling, K. (2000). Building data mining applications for CRM. New York: McGraw-Hill."},{"key":"353_CR5","doi-asserted-by":"crossref","first-page":"503","DOI":"10.1016\/0957-4174(95)00020-8","volume":"9","author":"JE Bortiz","year":"1995","unstructured":"Bortiz, J. E., & Kennedy, D. B. (1995). Effectiveness of neural network types for prediction of business failure. Expert Systems with Applications, 9, 503\u2013512.","journal-title":"Expert Systems with Applications"},{"issue":"11","key":"353_CR6","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1145\/240455.240468","volume":"39","author":"RJ Brachman","year":"1996","unstructured":"Brachman, R. J., Khabaza, T., Kloesgen, W., Piatetsky-Shapiro, G., & Simoudis, E. (1996). Mining business databases. Communication of the ACM, 39(11), 42\u201348.","journal-title":"Communication of the ACM"},{"issue":"5\u20136","key":"353_CR7","doi-asserted-by":"crossref","first-page":"373","DOI":"10.1007\/BF02016680","volume":"12","author":"RN Broadus","year":"1987","unstructured":"Broadus, R. N. (1987). Toward a definition of bibliometrics. Scientometrics, 12(5\u20136), 373\u2013379.","journal-title":"Scientometrics"},{"issue":"6","key":"353_CR8","doi-asserted-by":"crossref","first-page":"866","DOI":"10.1109\/69.553155","volume":"8","author":"MS Chen","year":"1996","unstructured":"Chen, M. S., Han, J., & Yu, P. S. (1996). Data mining: an overview from a database perspective. IEEE Transactions on Knowledge and Data Engineering, 8(6), 866\u2013883.","journal-title":"IEEE Transactions on Knowledge and Data Engineering"},{"key":"353_CR9","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1002\/asi.4630280610","volume":"28","author":"RC Coille","year":"1977","unstructured":"Coille, R. C. (1977). Lotka\u2019s frequency distribution of scientific productivity. Journal of American Society for Information Science, 28, 366\u2013370.","journal-title":"Journal of American Society for Information Science"},{"key":"353_CR10","unstructured":"Eustace, R., & Merrington, G. (1995). A probabilistic neural network approach to jet engine fault diagnosis. In Proceedings of the 8th international conference on industrial and engineering applications of artificial intelligence and expert systems (pp. 67\u201376) Melbourne, Australia."},{"key":"353_CR11","unstructured":"Fayyad, U. M., Piatetsky-Shapiro, G., & Smyth, P. (1996a). From data mining to knowledge discovery: an overview. In: Advances in Knowledge Discovery and Data Mining (pp. 1\u201334). California: American Association for Artificial Intelligence."},{"issue":"11","key":"353_CR12","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1145\/240455.240464","volume":"39","author":"UM Fayyad","year":"1996","unstructured":"Fayyad, U. M., Piatetsky-Shapiro, G., & Smyth, P. (1996b). The KDD process for extracting useful knowledge from volumes of data. Communications of the ACM, 39(11), 27\u201334.","journal-title":"Communications of the ACM"},{"issue":"3","key":"353_CR13","doi-asserted-by":"crossref","first-page":"159","DOI":"10.1016\/0378-7206(93)90064-Z","volume":"24","author":"D Fletcher","year":"1993","unstructured":"Fletcher, D., & Goss, E. (1993). Forecasting with neural networks: An application using bankruptcy data. Information and Management, 24(3), 159\u2013167.","journal-title":"Information and Management"},{"key":"353_CR14","doi-asserted-by":"crossref","first-page":"33","DOI":"10.1007\/BF02016688","volume":"12","author":"DK Gupta","year":"1987","unstructured":"Gupta, D. K. (1987). Lotka\u2019s law and productivity of entomological research in Nigeria for the period 1900\u20131973. Scientometrics, 12, 33\u201346.","journal-title":"Scientometrics"},{"key":"353_CR44","doi-asserted-by":"crossref","first-page":"681","DOI":"10.1016\/j.eswa.2004.07.002","volume":"27","author":"Z He","year":"2004","unstructured":"He, Z., Xu, X., Huang, J. Z., & Deng, S. (2004). Mining class outliers: Concepts, algorithms and applications in CRM. Expert Systems with Applications, 27, 681\u2013697.","journal-title":"Expert Systems with Applications"},{"key":"353_CR15","volume-title":"Customer relationship management: Getting it right","author":"JW Kincaid","year":"2003","unstructured":"Kincaid, J. W. (2003). Customer relationship management: Getting it right. New Jersey: Prentice Hall."},{"issue":"11","key":"353_CR16","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1145\/219717.219768","volume":"38","author":"P Langley","year":"1995","unstructured":"Langley, P., & Simon, H. A. (1995). Applications of machine learning and rule induction. Communication of the ACM, 38(11), 54\u201364.","journal-title":"Communication of the ACM"},{"key":"353_CR17","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1016\/S0950-7051(02)00052-7","volume":"16","author":"HCW Lau","year":"2003","unstructured":"Lau, H. C. W., Wong, C. W. Y., Hui, I. K., & Pun, K. F. (2003). Design and implementation of an integrated knowledge system. Knowledge-Based Systems, 16, 69\u201376.","journal-title":"Knowledge-Based Systems"},{"key":"353_CR18","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1108\/10662240110410183","volume":"11","author":"MAPM Lejeune","year":"2001","unstructured":"Lejeune, M. A. P. M. (2001). Measuring the impact of data mining on churn management. Internet Research: Electronic Networking Applications and Policy, 11, 375\u2013387.","journal-title":"Internet Research: Electronic Networking Applications and Policy"},{"key":"353_CR19","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1080\/08874417.2001.11647013","volume":"41","author":"R Ling","year":"2001","unstructured":"Ling, R., & Yen, D. C. (2001). Customer relationship management: An analysis framework and implementation strategies. Journal of Computer Information Systems, 41, 82\u201397.","journal-title":"Journal of Computer Information Systems"},{"issue":"12","key":"353_CR20","first-page":"317","volume":"16","author":"AJ Lotka","year":"1926","unstructured":"Lotka, A. J. (1926). The frequency distribution of scientific productivity. Journal of the Washington Academy of Sciences, 16(12), 317\u2013324.","journal-title":"Journal of the Washington Academy of Sciences"},{"key":"353_CR21","doi-asserted-by":"crossref","first-page":"461","DOI":"10.1002\/(SICI)1097-4571(199507)46:6<461::AID-ASI5>3.0.CO;2-G","volume":"46","author":"HF Moed","year":"1995","unstructured":"Moed, H. F., & Van Leeuwen, Th. N. (1995). Improving the accuracy of the institute for scientific information\u2019s journal impact factors. Journal of the American Society for Information Science, 46, 461\u2013467.","journal-title":"Journal of the American Society for Information Science"},{"key":"353_CR22","doi-asserted-by":"crossref","first-page":"582","DOI":"10.1108\/02634500510624147","volume":"23","author":"EWT Ngai","year":"2005","unstructured":"Ngai, E. W. T. (2005). Customer relationship management research (1992\u20132002): An academic literature review and classification. Marketing Intelligence & Planning, 23, 582\u2013605.","journal-title":"Marketing Intelligence & Planning"},{"issue":"6","key":"353_CR23","doi-asserted-by":"crossref","first-page":"379","DOI":"10.1002\/(SICI)1097-4571(198911)40:6<379::AID-ASI1>3.0.CO;2-Q","volume":"40","author":"PT Nicholls","year":"1989","unstructured":"Nicholls, P. T. (1989). Bibliometric modeling processes and empirical validity of Lotka\u2019s law. Journal of American Society for Information Science, 40(6), 379\u2013385.","journal-title":"Journal of American Society for Information Science"},{"key":"353_CR24","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1016\/0306-4573(85)90055-X","volume":"21","author":"ML Pao","year":"1985","unstructured":"Pao, M. L. (1985). Lotka\u2019s law, a testing procedure. Information Processing and Management, 21, 305\u2013320.","journal-title":"Information Processing and Management"},{"key":"353_CR25","volume-title":"Concept of information retrieve","author":"ML Pao","year":"1989","unstructured":"Pao, M. L. (1989). Concept of information retrieve. Colorado: Libraries Unlimited."},{"key":"353_CR26","first-page":"1","volume":"3","author":"A Parvatiyar","year":"2001","unstructured":"Parvatiyar, A., & Sheth, J. N. (2001). Customer relationship management: Emerging practice, process, and discipline. Journal of Economic & Social Research, 3, 1\u201334.","journal-title":"Journal of Economic & Social Research"},{"issue":"1","key":"353_CR27","first-page":"21","volume":"30","author":"WG Potter","year":"1981","unstructured":"Potter, W. G. (1981). Lotka\u2019s law revisited. Library Trends, 30(1), 21\u201339.","journal-title":"Library Trends"},{"key":"353_CR28","first-page":"238a","volume":"14","author":"WG Potter","year":"1988","unstructured":"Potter, W. G. (1988). \u2018Of making many books there is no end\u2019: Bibliometrics and libraries. The Journal of Academic Librarianship, 14, 238a\u2013238c.","journal-title":"The Journal of Academic Librarianship"},{"issue":"4","key":"353_CR29","first-page":"348","volume":"25","author":"A Pritchard","year":"1969","unstructured":"Pritchard, A. (1969). Statistical bibliography or bibliometrics. Journal of Documentation, 25(4), 348\u2013349.","journal-title":"Journal of Documentation"},{"key":"353_CR30","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1002\/asi.4630310208","volume":"31","author":"IKR Rao","year":"1980","unstructured":"Rao, I. K. R. (1980). The distribution of scientific productivity and social change. Journal of American Society for Information Science, 31, 111\u2013122.","journal-title":"Journal of American Society for Information Science"},{"key":"353_CR31","doi-asserted-by":"crossref","first-page":"899","DOI":"10.1111\/j.1540-5915.1992.tb00425.x","volume":"23","author":"LM Salchenberger","year":"1992","unstructured":"Salchenberger, L. M., Cinar, E. M., & Lash, N. A. (1992). Neural networks: A new tool for predicting thrift failures. Decision Sciences, 23, 899\u2013916.","journal-title":"Decision Sciences"},{"key":"353_CR32","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1080\/08874417.2002.11647054","volume":"42","author":"CT Su","year":"2002","unstructured":"Su, C. T., Hsu, H. H., & Tsai, C. H. (2002). Knowledge mining from trained neural networks. Journal of Computer Information Systems, 42, 61\u201370.","journal-title":"Journal of Computer Information Systems"},{"key":"353_CR33","volume-title":"Accelerating customer relationships: Using CRM and relationship technologies","author":"RS Swift","year":"2001","unstructured":"Swift, R. S. (2001). Accelerating customer relationships: Using CRM and relationship technologies. New Jersey: Prentice Hall."},{"key":"353_CR34","doi-asserted-by":"crossref","first-page":"926","DOI":"10.1287\/mnsc.38.7.926","volume":"38","author":"KY Tam","year":"1992","unstructured":"Tam, K. Y., & Kiang, M. Y. (1992). Managerial applications of neural networks: The case of bank failure predictions. Management Science, 38, 926\u2013947.","journal-title":"Management Science"},{"key":"353_CR35","doi-asserted-by":"crossref","unstructured":"Teo, T. S. H., Devadoss, P., & Pan, S. L. (2006). Towards a holistic perspective of customer relationship management implementation: A case study of the housing and development board, Singapore. Decision Support Systems, 42, 1613\u20131627.","DOI":"10.1016\/j.dss.2006.01.007"},{"key":"353_CR45","doi-asserted-by":"crossref","unstructured":"Tsai, H. H., & Chi, Y. P. (2011). Trend analysis of supply chain management by bibliometric methodology. International Journal of Digital Content Technology and its Applications, 5(1), 285\u2013295.","DOI":"10.4156\/jdcta.vol5.issue1.31"},{"key":"353_CR46","doi-asserted-by":"crossref","unstructured":"Tsai, H. H., & Chiang, J. K. (2011). E-commerce research trend forecasting: A study of bibliometric methodology. International Journal of Digital Content Technology and its Applications, 5(1), 101\u2013111.","DOI":"10.4156\/jdcta.vol5.issue1.12"},{"key":"353_CR47","unstructured":"Tsai, H. H., & Yang, J. M. (2010). Analysis of knowledge management trend by bibliometric approach. In Proceeding(s) of the WASET on knowledge management (Vol. 62, pp. 174\u2013178)."},{"key":"353_CR36","volume-title":"Decision support and business intelligence systems","author":"E Turban","year":"2007","unstructured":"Turban, E., Aronson, J. E., Liang, T. P., & Sharda, R. (2007). Decision support and business intelligence systems (8th ed.). Taiwan: Pearson Education.","edition":"8"},{"key":"353_CR37","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1007\/BF02129602","volume":"36","author":"AFJ Raan Van","year":"1996","unstructured":"Van Raan, A. F. J. (1996). Advanced bibliometric methods as quantitative core of peer review based evaluation and foresight exercises. Scientometrics, 36, 397\u2013420.","journal-title":"Scientometrics"},{"key":"353_CR38","first-page":"301","volume-title":"The web of knowledge. A festschrift in honor of Eugene Garfield. Chap. 15","author":"AFJ Raan Van","year":"2000","unstructured":"Van Raan, A. F. J. (2000). The Pandora\u2019s box of citation analysis: Measuring scientific excellence, the last evil? In B. Cronin & H. B. Atkins (Eds.), The web of knowledge. A festschrift in honor of Eugene Garfield. Chap. 15 (pp. 301\u2013319). New Jersey: ASIS Monograph Series."},{"key":"353_CR39","doi-asserted-by":"crossref","first-page":"611","DOI":"10.1016\/S0048-7333(01)00129-9","volume":"31","author":"AFJ Raan Van","year":"2002","unstructured":"Van Raan, A. F. J., & Van Leeuwen, Th. N. (2002). Assessment of the scientific basis of interdisciplinary, applied research. Application of bibliometric methods in nutrition and food research. Research Policy, 31, 611\u2013632.","journal-title":"Research Policy"},{"key":"353_CR40","first-page":"109","volume":"1","author":"J Vlachy","year":"1978","unstructured":"Vlachy, J. (1978). Frequency distribution of scientific performance: A bibliography of Lotka\u2019s law and related phenomena. Scientometrics, 1, 109\u2013130.","journal-title":"Scientometrics"},{"key":"353_CR41","unstructured":"Weingart, P. (2003), Evaluation of research performance: the danger of numbers. In: Bibliometric analysis in science and research. Applications, benefits and limitations. Second conference of the Central Library (pp. 7\u201319) Forschungszentrum J\u00fclich."},{"key":"353_CR42","volume-title":"Handbook on quantitative science and technology research","author":"P Weingart","year":"2004","unstructured":"Weingart, P. (2004). Impact of bibliometrics upon the science system: inadvertent consequences? In H. F. Moed, W. Glanzel, & U. Schmoch (Eds.), Handbook on quantitative science and technology research. The Netherlands: Kluwer Academic Publishers."},{"key":"353_CR43","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1016\/S0377-2217(98)00051-4","volume":"116","author":"G Zhang","year":"1999","unstructured":"Zhang, G., Hu, M. Y., Patuwo, B. E., & Indro, D. C. (1999). Artificial neural networks in bankruptcy prediction: General framework and cross validation analysis. European Journal of Operational Research, 116, 16\u201332.","journal-title":"European Journal of Operational Research"}],"container-title":["Scientometrics"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11192-011-0353-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s11192-011-0353-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s11192-011-0353-6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,2]],"date-time":"2025-03-02T19:10:57Z","timestamp":1740942657000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s11192-011-0353-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,2,18]]},"references-count":47,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2011,6]]}},"alternative-id":["353"],"URL":"https:\/\/doi.org\/10.1007\/s11192-011-0353-6","relation":{},"ISSN":["0138-9130","1588-2861"],"issn-type":[{"value":"0138-9130","type":"print"},{"value":"1588-2861","type":"electronic"}],"subject":[],"published":{"date-parts":[[2011,2,18]]}}}