{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,24]],"date-time":"2026-06-24T05:34:55Z","timestamp":1782279295714,"version":"3.54.5"},"reference-count":97,"publisher":"Springer Science and Business Media LLC","issue":"5","license":[{"start":{"date-parts":[[2021,8,2]],"date-time":"2021-08-02T00:00:00Z","timestamp":1627862400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2021,8,2]],"date-time":"2021-08-02T00:00:00Z","timestamp":1627862400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"name":"iQ HealthTech","award":["01101"],"award-info":[{"award-number":["01101"]}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["World Wide Web"],"published-print":{"date-parts":[[2021,9]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Human-AI collaborative decision-making tools are being increasingly applied in critical domains such as healthcare. However, these tools are often seen as closed and intransparent for human decision-makers. An essential requirement for their success is the ability to provide explanations about themselves that are understandable and meaningful to the users. While explanations generally have positive connotations, studies showed that the assumption behind users interacting and engaging with these explanations could introduce trust calibration errors such as facilitating irrational or less thoughtful agreement or disagreement with the AI recommendation. In this paper, we explore how to help trust calibration through explanation interaction design. Our research method included two main phases. We first conducted a think-aloud study with 16 participants aiming to reveal main trust calibration errors concerning explainability in AI-Human collaborative decision-making tools. Then, we conducted two co-design sessions with eight participants to identify design principles and techniques for explanations that help trust calibration. As a conclusion of our research, we provide five design principles: Design for engagement, challenging habitual actions, attention guidance, friction and support training and learning. Our findings are meant to pave the way towards a more integrated framework for designing explanations with trust calibration as a primary goal.<\/jats:p>","DOI":"10.1007\/s11280-021-00916-0","type":"journal-article","created":{"date-parts":[[2021,8,2]],"date-time":"2021-08-02T11:05:18Z","timestamp":1627902318000},"page":"1857-1884","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":56,"title":["Explainable recommendation: when design meets trust calibration"],"prefix":"10.1007","volume":"24","author":[{"given":"Mohammad","family":"Naiseh","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Dena","family":"Al-Thani","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nan","family":"Jiang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Raian","family":"Ali","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2021,8,2]]},"reference":[{"key":"916_CR1","doi-asserted-by":"crossref","unstructured":"Abdul, A., Vermeulen, J., Wang, D., Lim, B.Y., Kankanhalli, M.: Trends and trajectories for explainable, accountable and intelligible systems: an hci research agenda, pp. 1\u201318 (2018)","DOI":"10.1145\/3173574.3174156"},{"key":"916_CR2","doi-asserted-by":"publisher","first-page":"52138","DOI":"10.1109\/ACCESS.2018.2870052","volume":"6","author":"A Adadi","year":"2018","unstructured":"Adadi, A., Berrada, M.: Peeking inside the black-box: A survey on Explainable Artificial Intelligence (XAI). IEEE Access 6, 52138\u201352160 (2018)","journal-title":"IEEE Access"},{"key":"916_CR3","doi-asserted-by":"crossref","unstructured":"Aigner, W., Miksch, S: Supporting protocol-based care in medicine via multiple coordinated views, 118\u2013129. IEEE (2004)","DOI":"10.1109\/CMV.2004.1319532"},{"key":"916_CR4","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1016\/j.chb.2010.05.009","volume":"27","author":"F Amadieu","year":"2011","unstructured":"Amadieu, F., Marin\u00e9, C., Laimay, C.: The attention-guiding effect and cognitive load in the comprehension of animations. Comput. Hum. Behav. 27, 36\u201340 (2011)","journal-title":"Comput. Hum. Behav."},{"key":"916_CR5","volume-title":"An Introduction to Cybernetics","author":"WR Ashby","year":"1961","unstructured":"Ashby, W.R.: An Introduction to Cybernetics. Chapman & Hall Ltd., London (1961)"},{"key":"916_CR6","doi-asserted-by":"publisher","first-page":"797","DOI":"10.2307\/2118364","volume":"107","author":"AV Banerjee","year":"1992","unstructured":"Banerjee, A.V.: A simple model of herd behavior. Q. J. Econ. 107, 797\u2013817 (1992)","journal-title":"Q. J. Econ."},{"key":"916_CR7","doi-asserted-by":"crossref","unstructured":"Bansal, G., Wu, T., Zhu, J., Fok, R., Nushi, B., Kamar, E., Ribeiro, M.T., Weld, D.S.: Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance. arXiv preprint arXiv:2006.14779 (2020)","DOI":"10.1145\/3411764.3445717"},{"key":"916_CR8","doi-asserted-by":"crossref","unstructured":"Bass, E.J., Zenyuh, J.P., Small, R.L., Fortin, S.T.: A Context-Based Approach to Training Situation Awareness, pp. 89\u201395. IEEE (1996)","DOI":"10.1109\/HUICS.1996.549497"},{"key":"916_CR9","first-page":"314","volume":"27","author":"GR Bergus","year":"1995","unstructured":"Bergus, G.R., Chapman, G.B., Gjerde, C., Elstein, A.S.: Clinical reasoning about new symptoms despite preexisting disease: sources of error and order effects. Fam. Med. 27, 314\u2013320 (1995)","journal-title":"Fam. Med."},{"key":"916_CR10","unstructured":"Berner, E.S: Clinical Decision Support Systems: State of the Art Agency for Healthcare Research and Quality. Rockville, Maryland (2009)"},{"key":"916_CR11","unstructured":"Biran, O., Cotton, C: Explanation and justification in machine learning: a survey, pp. 8\u201313 (2017)"},{"key":"916_CR12","unstructured":"Bofeng, Z., Yue, L.: Customized explanation in expert system for earthquake prediction. IEEE (2005) 5-pp"},{"key":"916_CR13","volume-title":"Design Fundamentals: Elements, Attributes, & Principles","author":"S Bradley","year":"2013","unstructured":"Bradley, S.: Design Fundamentals: Elements, Attributes, & Principles. Vanseo design, Colorado (2013)"},{"key":"916_CR14","volume-title":"Psychological Reactance: A Theory of Freedom and Control","author":"SS Brehm","year":"2013","unstructured":"Brehm, S.S., Brehm, J.W.: Psychological Reactance: A Theory of Freedom and Control. Academic, London (2013)"},{"key":"916_CR15","doi-asserted-by":"crossref","unstructured":"Buskermolen, D.O., Terken, J.: Co-constructing stories: a participatory design technique to elicit in-depth user feedback and suggestions about design concepts, pp 33\u201336 (2012)","DOI":"10.1145\/2348144.2348156"},{"key":"916_CR16","doi-asserted-by":"crossref","unstructured":"Bussone, A., Stumpf, S. & O'sullivan, D.: The role of explanations on trust and reliance in clinical decision support systems, pp. 160\u2013169. IEEE (2015)","DOI":"10.1109\/ICHI.2015.26"},{"key":"916_CR17","doi-asserted-by":"crossref","unstructured":"Cai, C.J., Jongejan, J., Holbrook, J.: The effects of example-based explanations in a machine learning interface, pp. 258\u2013262 (2019a)","DOI":"10.1145\/3301275.3302289"},{"key":"916_CR18","doi-asserted-by":"crossref","unstructured":"Cai, C.J., Winter, S., Steiner, D., Wilcox, L., Terry, M: \" Hello AI\": uncovering the onboarding needs of medical practitioners for human-ai collaborative decision-making. Proceedings of the ACM on Human-computer Interaction, 3, pp. 1\u201324 (2019b)","DOI":"10.1145\/3359206"},{"issue":"411","key":"916_CR19","first-page":"423","volume":"46","author":"C Campbell","year":"2017","unstructured":"Campbell, C., Mattison Thompson, F., Grimm, P.E., Robson, K.: Understanding why consumers don\u2019t skip pre-roll video ads. J. Advert. 46(411), 423 (2017)","journal-title":"J. Advert."},{"key":"916_CR20","doi-asserted-by":"crossref","unstructured":"Caraban, A., Karapanos, E., Gon\u00e7alves, D., Campos, P.: 23 ways to nudge: a review of technology-mediated nudging in human-computer interaction, pp. 1\u201315 (2019).","DOI":"10.1145\/3290605.3300733"},{"key":"916_CR21","doi-asserted-by":"publisher","first-page":"391","DOI":"10.2146\/ajhp090153","volume":"67","author":"BW Chaffee","year":"2010","unstructured":"Chaffee, B.W., Zimmerman, C.R.: Developing and implementing clinical decision support for use in a computerized prescriber-order-entry system. Am. J. Health Syst. Pharm. 67, 391\u2013400 (2010)","journal-title":"Am. J. Health Syst. Pharm."},{"key":"916_CR22","doi-asserted-by":"crossref","unstructured":"Clement, A., McPhail, B., Smith, K.L., Ferenbok, J.: Probing, mocking and prototyping: participatory approaches to identity infrastructuring, pp 21\u201330 (2012)","DOI":"10.1145\/2347635.2347639"},{"issue":"61","key":"916_CR23","doi-asserted-by":"publisher","first-page":"79","DOI":"10.1093\/neucas\/8.1.79","volume":"8","author":"R Cooper","year":"2002","unstructured":"Cooper, R.: Order and disorder in everyday action: the roles of contention scheduling and supervisory attention. Neurocase 8(61), 79 (2002)","journal-title":"Neurocase"},{"key":"916_CR24","doi-asserted-by":"publisher","first-page":"229","DOI":"10.1109\/32.372150","volume":"21","author":"DD Cowan","year":"1995","unstructured":"Cowan, D.D., Lucena, C.J.P.D.: Abstract data views: an interface specification concept to enhance design for reuse. IEEE Trans. Software Eng. 21, 229\u2013243 (1995)","journal-title":"IEEE Trans. Software Eng."},{"key":"916_CR25","doi-asserted-by":"publisher","first-page":"216","DOI":"10.1177\/0272989X8800800310","volume":"8","author":"SP Curley","year":"1988","unstructured":"Curley, S.P., Young, M.J., Kingry, M.J., Yates, J.F.: Primacy effects in clinical judgments of contingency. Med. Decis. Making 8, 216\u2013222 (1988)","journal-title":"Med. Decis. Making"},{"key":"916_CR26","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1007\/s10648-009-9098-7","volume":"21","author":"BB de Koning","year":"2009","unstructured":"de Koning, B.B., Tabbers, H.K., Rikers, R.M.J.P., Paas, F.: Towards a framework for attention cueing in instructional animations: guidelines for research and design. Educ. Psychol. Rev. 21, 113\u2013140 (2009)","journal-title":"Educ. Psychol. Rev."},{"key":"916_CR27","doi-asserted-by":"publisher","first-page":"51","DOI":"10.2753\/JOA0091-3367400204","volume":"40","author":"BRL Duff","year":"2011","unstructured":"Duff, B.R.L., Faber, R.J.: Missing the mark. J. Advert. 40, 51\u201362 (2011)","journal-title":"J. Advert."},{"key":"916_CR28","doi-asserted-by":"crossref","unstructured":"Eiband, M., V\u00f6lkel, S.T., Buschek, D., Cook, S., Hussmann, H.: When people and algorithms meet: User-reported problems in intelligent everyday applications, pp. 96\u2013106 (2019).","DOI":"10.1145\/3301275.3302262"},{"key":"916_CR29","doi-asserted-by":"publisher","first-page":"197","DOI":"10.1037\/0022-3514.78.2.197","volume":"78","author":"RH Fazio","year":"2000","unstructured":"Fazio, R.H., Ledbetter, J.E., Towles-Schwen, T.: On the costs of accessible attitudes: detecting that the attitude object has changed. J. Pers. Soc. Psychol. 78, 197 (2000)","journal-title":"J. Pers. Soc. Psychol."},{"key":"916_CR30","volume-title":"Designing Complex Organizations","author":"JR Galbraith","year":"1973","unstructured":"Galbraith, J.R.: Designing Complex Organizations. Addison-Wesley Longman Publishing Co. Inc., Boston (1973)"},{"key":"916_CR31","doi-asserted-by":"publisher","first-page":"777","DOI":"10.1080\/10447318.2015.1064640","volume":"31","author":"E Garcia-Lopez","year":"2015","unstructured":"Garcia-Lopez, E., De-Marcos, L., Garcia-Cabot, A., Martinez-Herraiz, J.-J.: Comparing zooming methods in mobile devices: effectiveness, efficiency, and user satisfaction in touch and nontouch smartphones. Int. J. Hum. Comput. Interact. 31, 777\u2013789 (2015)","journal-title":"Int. J. Hum. Comput. Interact."},{"key":"916_CR32","unstructured":"Grewal, D., Monroe, K.B.: Information cues as signals of quality. ACR European Advances (1995)."},{"key":"916_CR33","doi-asserted-by":"publisher","first-page":"76","DOI":"10.5206\/uwomj.v86i2.2060","volume":"86","author":"C Gui","year":"2017","unstructured":"Gui, C., Chan, V.: Machine learning in medicine. Unive. West. Ont. Med. J. 86, 76\u201378 (2017)","journal-title":"Unive. West. Ont. Med. J."},{"key":"916_CR34","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1076\/edre.7.2.313.3868","volume":"7","author":"AF Hadwin","year":"2001","unstructured":"Hadwin, A.F., Winne, P.H.: CoNoteS2: a software tool for promoting self-regulation. Educ. Res. Eval. 7, 313\u2013334 (2001)","journal-title":"Educ. Res. Eval."},{"key":"916_CR35","doi-asserted-by":"crossref","unstructured":"Huang, S.H., Bhatia, K., Abbeel, P., Dragan, A.D.: Establishing appropriate trust via critical states, pp. 3929\u20133936. IEEE (2018)","DOI":"10.1109\/IROS.2018.8593649"},{"key":"916_CR36","volume-title":"The Big-Five trait taxonomy: history, measurement, and theoretical perspectives","author":"OP John","year":"1999","unstructured":"John, O.P., Srivastava, S.: The Big-Five trait taxonomy: history, measurement, and theoretical perspectives. University of California Berkeley, Berkeley (1999)"},{"key":"916_CR37","volume-title":"Thinking, Fast and Slow","author":"D Kahneman","year":"2011","unstructured":"Kahneman, D.: Thinking, Fast and Slow. Macmillan, New York (2011)"},{"key":"916_CR38","doi-asserted-by":"crossref","unstructured":"Krause, J., Perer, A., Ng, K.: Interacting with predictions: visual inspection of black-box machine learning models, pp. 5686-5697 (2016)","DOI":"10.1145\/2858036.2858529"},{"key":"916_CR39","volume-title":"Research methods in human-computer interaction","author":"J Lazar","year":"2017","unstructured":"Lazar, J., Feng, J.H., Hochheiser, H.: Research methods in human-computer interaction. Morgan Kaufmann, Cambridge (2017)"},{"key":"916_CR40","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1518\/hfes.46.1.50.30392","volume":"46","author":"JD Lee","year":"2004","unstructured":"Lee, J.D., See, K.A.: Trust in automation: designing for appropriate reliance. Hum. Factors 46, 50\u201380 (2004)","journal-title":"Hum. Factors"},{"key":"916_CR41","doi-asserted-by":"publisher","first-page":"967","DOI":"10.2307\/2578601","volume":"63","author":"JD Lewis","year":"1985","unstructured":"Lewis, J.D., Weigert, A.: Trust as a social reality. Soc. Forces 63, 967\u2013985 (1985)","journal-title":"Soc. Forces"},{"key":"916_CR42","doi-asserted-by":"crossref","unstructured":"Madsen, M., Gregor, S.: Measuring human-computer trust, pp. 6\u20138. Citeseer (2000)","DOI":"10.1016\/S1361-3723(00)05024-7"},{"key":"916_CR43","unstructured":"Marcus, G.: Deep learning: a critical appraisal. arXiv preprint arXiv:1801.00631 (2018)"},{"issue":"24","key":"916_CR44","first-page":"59","volume":"38","author":"DJ McAllister","year":"1995","unstructured":"McAllister, D.J.: Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Acad. Manag. J. 38(24), 59 (1995)","journal-title":"Acad. Manag. J."},{"key":"916_CR45","doi-asserted-by":"publisher","first-page":"374","DOI":"10.1109\/JPROC.2006.888388","volume":"95","author":"JC McCall","year":"2007","unstructured":"McCall, J.C., Trivedi, M.M.: Driver behavior and situation aware brake assistance for intelligent vehicles. Proc. IEEE 95, 374\u2013387 (2007)","journal-title":"Proc. IEEE"},{"key":"916_CR46","doi-asserted-by":"crossref","unstructured":"Mejtoft, T., Hale, S., S\u00f6derstr\u00f6m, U.: Design friction, pp. 41\u201344 (2019)","DOI":"10.1145\/3335082.3335106"},{"issue":"1","key":"916_CR47","first-page":"38","volume":"267","author":"T Miller","year":"2019","unstructured":"Miller, T.: Explanation in artificial intelligence: insights from the social sciences. Artif. Intell. 267(1), 38 (2019)","journal-title":"Artif. Intell."},{"key":"916_CR48","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1518\/001872007779598037","volume":"49","author":"CA Miller","year":"2007","unstructured":"Miller, C.A., Parasuraman, R.: Designing for flexible interaction between humans and automation: delegation interfaces for supervisory control. Hum. Factors 49, 57\u201375 (2007)","journal-title":"Hum. Factors"},{"key":"916_CR49","unstructured":"Miller, T., Howe, P., Sonenberg, L.: Explainable AI: beware of inmates running the asylum or: how I learnt to stop worrying and love the social and behavioural sciences. arXiv preprint arXiv:1712.00547 (2017)"},{"key":"916_CR50","doi-asserted-by":"crossref","unstructured":"Milliez, G., Lallement, R., Fiore, M., Alami, R.: Using human knowledge awareness to adapt collaborative plan generation, explanation and monitoring, pp. 43\u201350. IEEE (2016)","DOI":"10.1109\/HRI.2016.7451732"},{"issue":"57","key":"916_CR51","first-page":"68","volume":"19","author":"S Mills","year":"2000","unstructured":"Mills, S.: The importance of task analysis in usability context analysis-designing for fitness for purpose. Behav. Inform. Technol. 19(57), 68 (2000)","journal-title":"Behav. Inform. Technol."},{"key":"916_CR52","doi-asserted-by":"publisher","first-page":"1905","DOI":"10.1080\/00140139408964957","volume":"37","author":"BM Muir","year":"1994","unstructured":"Muir, B.M.: Trust in automation: Part I. Theoretical issues in the study of trust and human intervention in automated systems. Ergonomics 37, 1905\u20131922 (1994)","journal-title":"Ergonomics"},{"key":"916_CR53","first-page":"98","volume":"3","author":"FF-H Nah","year":"2002","unstructured":"Nah, F.F.-H., Davis, S.: HCI research issues in e-commerce. J. Electron. Commer. Res. 3, 98\u2013113 (2002)","journal-title":"J. Electron. Commer. Res."},{"key":"916_CR54","doi-asserted-by":"crossref","unstructured":"Naiseh, M.: Explainable recommendation: When design meets trust calibration \u2013 Research protocol. Technical Report, Bournemouth University, 339579, https:\/\/staffprofiles.bournemouth.ac.uk\/display\/report\/339579 (2021)","DOI":"10.1007\/s11280-021-00916-0"},{"key":"916_CR55","doi-asserted-by":"crossref","unstructured":"Naiseh, M., Jiang, N., Ma, J., Ali, R.: Explainable Recommendations in Intelligent Systems: Delivery Methods, Modalities and Risks, pp. 212\u2013228. Springer (2020a)","DOI":"10.1007\/978-3-030-50316-1_13"},{"key":"916_CR56","doi-asserted-by":"crossref","unstructured":"Naiseh, M., Jiang, N., Ma, J., Ali, R.: Personalising Explainable Recommendations: Literature and Conceptualisation, pp. 518\u2013533. Springer (2020b)","DOI":"10.1007\/978-3-030-45691-7_49"},{"key":"916_CR57","doi-asserted-by":"crossref","unstructured":"Naiseh, M., Cemiloglu, D., Jiang, N., Althani, D., Ali, R.: Explainable recommendations and calibrated trust: two systematic users\u2019 errors. Comput. J. (2021a)","DOI":"10.1109\/MC.2021.3076131"},{"key":"916_CR58","unstructured":"N\u00e4kki, P., Antikainen, M. Online tools for Co-design: user Involvement through the innovation process, pp. 92\u201397. Tapir akademisk forlag (2008)"},{"key":"916_CR59","unstructured":"Narayanan, M., Chen, E., He, J., Kim, B., Gershman, S., Doshi-Velez, F.: How do humans understand explanations from machine learning systems? an evaluation of the human-interpretability of explanation. arXiv preprint arXiv:1802.00682 (2018)"},{"key":"916_CR60","doi-asserted-by":"publisher","first-page":"54","DOI":"10.1037\/0033-2909.124.1.54","volume":"124","author":"JA Ouellette","year":"1998","unstructured":"Ouellette, J.A., Wood, W.: Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. Psychol. Bull. 124, 54 (1998)","journal-title":"Psychol. Bull."},{"key":"916_CR61","doi-asserted-by":"publisher","first-page":"789","DOI":"10.1016\/j.jbusres.2008.02.006","volume":"62","author":"S Parayitam","year":"2009","unstructured":"Parayitam, S., Dooley, R.S.: The interplay between cognitive-and affective conflict and cognition-and affect-based trust in influencing decision outcomes. J. Bus. Res. 62, 789\u2013796 (2009)","journal-title":"J. Bus. Res."},{"issue":"40","key":"916_CR62","first-page":"46","volume":"16","author":"MD Paterno","year":"2009","unstructured":"Paterno, M.D., Maviglia, S.M., Gorman, P.N., Seger, D.L., Yoshida, E., Seger, A.C., Bates, D.W., Gandhi, T.K.: Tiering drug\u2013drug interaction alerts by severity increases compliance rates. J. Am. Med. Inform. Assoc. 16(40), 46 (2009)","journal-title":"J. Am. Med. Inform. Assoc."},{"key":"916_CR63","volume-title":"The Elaboration Likelihood Model of Persuasion. Communication and Persuasion","author":"RE Petty","year":"1986","unstructured":"Petty, R.E., Cacioppo, J.T.: The Elaboration Likelihood Model of Persuasion. Communication and Persuasion. Springer, New York (1986)"},{"key":"916_CR64","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1086\/208954","volume":"10","author":"RE Petty","year":"1983","unstructured":"Petty, R.E., Cacioppo, J.T., Schumann, D.: Central and peripheral routes to advertising effectiveness: the moderating role of involvement. Journal of consumer research 10, 135\u2013146 (1983)","journal-title":"Journal of consumer research"},{"key":"916_CR65","unstructured":"Plaue, C.M., Miller, T., Stasko, J. T. Is a picture worth a thousand words? An evaluation of information awareness displays. Georgia Institute of Technology (2004)"},{"key":"916_CR66","doi-asserted-by":"crossref","unstructured":"Poole, E.S., Le Dantec, C.A., Eagan, J.R., Edwards, W. K.: Reflecting on the invisible: understanding end-user perceptions of ubiquitous computing, pp. 192\u2013201 (2008)","DOI":"10.1145\/1409635.1409662"},{"key":"916_CR67","doi-asserted-by":"crossref","unstructured":"Ribeiro, M.T., Singh, S., Guestrin, C.: \"Why should i trust you?\" Explaining the predictions of any classifier, pp. 1135\u20131144 (2016)","DOI":"10.18653\/v1\/N16-3020"},{"key":"916_CR68","doi-asserted-by":"crossref","unstructured":"Robinette, P., Li, W., Allen, R., Howard, A.M., WAGNER, A.R.: Overtrust of robots in emergency evacuation scenarios, pp. 101\u2013108. IEEE (2016)","DOI":"10.1109\/HRI.2016.7451740"},{"key":"916_CR69","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.ijhcs.2018.01.002","volume":"113","author":"J Schaffer","year":"2018","unstructured":"Schaffer, J., O\u2019Donovan, J., Marusich, L., Yu, M., Gonzalez, C., H\u00f6llerer, T.: A study of dynamic information display and decision-making in abstract trust games. Int. J. Hum Comput Stud. 113, 1\u201314 (2018)","journal-title":"Int. J. Hum Comput Stud."},{"key":"916_CR70","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1016\/j.artmed.2013.05.002","volume":"59","author":"A-MJ Scheepers-Hoeks","year":"2013","unstructured":"Scheepers-Hoeks, A.-M.J., Grouls, R.J., Neef, C., Ackerman, E.W., Korsten, E.H.: Physicians\u2019 responses to clinical decision support on an intensive care unit\u2014comparison of four different alerting methods. Artif. Intell. Med. 59, 33\u201338 (2013)","journal-title":"Artif. Intell. Med."},{"key":"916_CR71","doi-asserted-by":"publisher","first-page":"562","DOI":"10.1145\/42411.42419","volume":"31","author":"RW Schmell","year":"1988","unstructured":"Schmell, R.W., Umanath, N.S.: An experimental evaluation of the impact of data display format on recall performance. Commun. ACM 31, 562\u2013570 (1988)","journal-title":"Commun. ACM"},{"key":"916_CR72","doi-asserted-by":"crossref","unstructured":"Schrills, T., Franke, T.: Color for Characters-Effects of Visual Explanations of AI on Trust and Observability, pp. 121\u2013135. Springer (2020)","DOI":"10.1007\/978-3-030-50334-5_8"},{"key":"916_CR73","unstructured":"Shneiderman, B., Plaisant, C., Cohen, M., Jacobs, S., Elmqvist, N., Diakopoulos, N.: Designing the User Interface: Strategies for Effective Human-Computer Interaction. Pearson (2016)."},{"key":"916_CR74","doi-asserted-by":"crossref","unstructured":"Sokol, K., Flach, P. One explanation does not fit all. KI-K\u00fcnstliche Intelligenz, pp. 1\u201316 (2020)","DOI":"10.1007\/s13218-020-00637-y"},{"key":"916_CR75","doi-asserted-by":"crossref","unstructured":"Soll, J.B., Milkman, K.L., Payne, J.W.: A user's guide to debiasing (2014)","DOI":"10.1002\/9781118468333.ch33"},{"key":"916_CR76","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1108\/07363769310039085","volume":"10","author":"JH Song","year":"1993","unstructured":"Song, J.H., Adams, C.R.: Differentiation through customer involvement in production or delivery. J. Consum. Mark. 10, 4\u201312 (1993)","journal-title":"J. Consum. Mark."},{"key":"916_CR77","doi-asserted-by":"crossref","unstructured":"Strack, F.: \u201cOrder effects\u201d in survey research: activation and information functions of preceding questions. Context effects in social and psychological research. Springer (1992)","DOI":"10.1007\/978-1-4612-2848-6_3"},{"key":"916_CR78","doi-asserted-by":"publisher","first-page":"1013","DOI":"10.25300\/MISQ\/2013\/37.4.02","volume":"37","author":"H Sun","year":"2013","unstructured":"Sun, H.: A longitudinal study of herd behavior in the adoption and continued use of technology. MIS Q. 37, 1013\u20131041 (2013)","journal-title":"MIS Q."},{"key":"916_CR79","doi-asserted-by":"publisher","first-page":"817","DOI":"10.1016\/j.chb.2004.02.028","volume":"21","author":"D Te'Eni","year":"2005","unstructured":"Te\u2019Eni, D., Sani-Kuperberg, Z.: Levels of abstraction in designs of human\u2013computer interaction: The case of e-mail. Comput. Hum. Behav. 21, 817\u2013830 (2005)","journal-title":"Comput. Hum. Behav."},{"key":"916_CR80","doi-asserted-by":"publisher","first-page":"100049","DOI":"10.1016\/j.patter.2020.100049","volume":"1","author":"R Tomsett","year":"2020","unstructured":"Tomsett, R., Preece, A., Braines, D., Cerutti, F., Chakraborty, S., Srivastava, M., Pearson, G., Kaplan, L.: Rapid trust calibration through interpretable and uncertainty-aware AI. Patterns 1, 100049 (2020)","journal-title":"Patterns"},{"key":"916_CR81","doi-asserted-by":"crossref","unstructured":"Torning, K., Oinas-Kukkonen, H.: Persuasive system design: state of the art and future directions, pp. 1\u20138 (2009)","DOI":"10.1145\/1541948.1541989"},{"key":"916_CR82","doi-asserted-by":"crossref","unstructured":"Torrey, C., Powers, A., Marge, M., Fussell, S.R., Kiesler, S.: Effects of adaptive robot dialogue on information exchange and social relations, pp. 126\u2013133 (2006)","DOI":"10.1145\/1121241.1121264"},{"key":"916_CR83","doi-asserted-by":"publisher","first-page":"257","DOI":"10.1002\/bdm.3960060404","volume":"6","author":"RM Tubbs","year":"1993","unstructured":"Tubbs, R.M., Gaeth, G.J., Levin, I.P., van Osdol, L.A.: Order effects in belief updating with consistent and inconsistent evidence. J. Behav. Decis. Mak. 6, 257\u2013269 (1993)","journal-title":"J. Behav. Decis. Mak."},{"key":"916_CR84","doi-asserted-by":"publisher","first-page":"828","DOI":"10.1287\/mnsc.1110.1312","volume":"57","author":"C Tucker","year":"2011","unstructured":"Tucker, C., Zhang, J.: How does popularity information affect choices? A field experiment. Manag. Sci. 57, 828\u2013842 (2011)","journal-title":"Manag. Sci."},{"key":"916_CR85","doi-asserted-by":"publisher","first-page":"90","DOI":"10.1509\/jppm.25.1.90","volume":"25","author":"B Verplanken","year":"2006","unstructured":"Verplanken, B., Wood, W.: Interventions to break and create consumer habits. J. Public Policy Mark. 25, 90\u2013103 (2006)","journal-title":"J. Public Policy Mark."},{"key":"916_CR86","first-page":"841","volume":"31","author":"S Wachter","year":"2017","unstructured":"Wachter, S., Mittelstadt, B., Russell, C.: Counterfactual explanations without opening the black box: automated decisions and the GDPR. Harv. JL & Tech. 31, 841 (2017)","journal-title":"Harv. JL & Tech."},{"key":"916_CR87","doi-asserted-by":"crossref","unstructured":"Wagner, A.R., Robinette, P. An Explanation is Not an Excuse: Trust Calibration in an Age of Transparent Robots. Trust in Human-Robot Interaction. Elsevier (2021)","DOI":"10.1016\/B978-0-12-819472-0.00009-5"},{"key":"916_CR88","doi-asserted-by":"crossref","unstructured":"Wickens, C.D.: Designing for situation awareness and trust in automation. IFAC Proceedings Volumes, 28, pp. 365-370 (1995)","DOI":"10.1016\/S1474-6670(17)46646-8"},{"key":"916_CR89","doi-asserted-by":"publisher","first-page":"918","DOI":"10.1037\/0022-3514.88.6.918","volume":"88","author":"W Wood","year":"2005","unstructured":"Wood, W., Tam, L., Witt, M.G.: Changing circumstances, disrupting habits. J. Pers. Soc. Psychol. 88, 918 (2005)","journal-title":"J. Pers. Soc. Psychol."},{"key":"916_CR90","doi-asserted-by":"crossref","unstructured":"Wu, W., Su, Y., Chen, X., Zhao, S., King, I., Lyu, M.R., Tai, Y.-W.: Towards global explanations of convolutional neural networks with concept attribution, pp. 8652-8661 (2020)","DOI":"10.1109\/CVPR42600.2020.00868"},{"key":"916_CR91","unstructured":"Xu, G., Duong, T. D., Li, Q., Liu, S., Wang, X.: Causality learning: a new perspective for interpretable machine learning. arXiv preprint arXiv:2006.16789 (2020)"},{"key":"916_CR92","doi-asserted-by":"crossref","unstructured":"Yang, X.J., Unhelkar, V.V., Li, K., Shah, J.A. Evaluating effects of user experience and system transparency on trust in automation, pp. 408\u2013416. IEEE (2017)","DOI":"10.1145\/2909824.3020230"},{"key":"916_CR93","doi-asserted-by":"crossref","unstructured":"Yao, W., He, J., Huang, G., Zhang, Y., 2014. Modeling dual role preferences for trust-aware recommendation. In: Proceedings of the 37th international ACM SIGIR conference on Research & development in information retrieval, pp. 975\u2013978","DOI":"10.1145\/2600428.2609488"},{"issue":"5","key":"916_CR94","doi-asserted-by":"publisher","first-page":"1351","DOI":"10.1007\/s11280-014-0307-z","volume":"18","author":"W Yao","year":"2015","unstructured":"Yao, W., He, J., Huang, G., Zhang, Y.: A graph-based model for context-aware recommendation using implicit feedback data. World Wide Web 18(5), 1351\u20131371 (2015)","journal-title":"World Wide Web"},{"key":"916_CR95","doi-asserted-by":"publisher","first-page":"44","DOI":"10.4018\/joeuc.2009040103","volume":"21","author":"X Zhang","year":"2009","unstructured":"Zhang, X., Prybutok, V.R., Ryan, S., Pavur, R.: A model of the relationship among consumer trust, web design and user attributes. J. Organ. End User Comput. 21, 44\u201366 (2009)","journal-title":"J. Organ. End User Comput."},{"key":"916_CR96","doi-asserted-by":"crossref","unstructured":"Zhang, Y., Liao, Q.V., Bellamy, R.K.E.: Effect of confidence and explanation on accuracy and trust calibration in AI-assisted decision making. Proceedings of the 2020 conference on fairness, accountability, and transparency. Association for Computing Machinery, Barcelona (2020)","DOI":"10.1145\/3351095.3372852"},{"issue":"53","key":"916_CR97","first-page":"111","volume":"8","author":"LG Zucker","year":"1986","unstructured":"Zucker, L.G.: Production of trust: Institutional sources of economic structure, 1840\u20131920. Res. Organ. Behav. 8(53), 111 (1986)","journal-title":"Res. Organ. Behav."}],"container-title":["World Wide Web"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11280-021-00916-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s11280-021-00916-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11280-021-00916-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,9,5]],"date-time":"2024-09-05T16:39:47Z","timestamp":1725554387000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s11280-021-00916-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,8,2]]},"references-count":97,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2021,9]]}},"alternative-id":["916"],"URL":"https:\/\/doi.org\/10.1007\/s11280-021-00916-0","relation":{},"ISSN":["1386-145X","1573-1413"],"issn-type":[{"value":"1386-145X","type":"print"},{"value":"1573-1413","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,8,2]]},"assertion":[{"value":"10 November 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"14 June 2021","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"21 June 2021","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"2 August 2021","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}