{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,11]],"date-time":"2026-04-11T01:55:21Z","timestamp":1775872521652,"version":"3.50.1"},"reference-count":38,"publisher":"Springer Science and Business Media LLC","issue":"6","license":[{"start":{"date-parts":[[2022,12,1]],"date-time":"2022-12-01T00:00:00Z","timestamp":1669852800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,12,1]],"date-time":"2022-12-01T00:00:00Z","timestamp":1669852800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["J Syst Sci Complex"],"published-print":{"date-parts":[[2022,12]]},"DOI":"10.1007\/s11424-022-1262-x","type":"journal-article","created":{"date-parts":[[2022,12,28]],"date-time":"2022-12-28T09:02:41Z","timestamp":1672218161000},"page":"2302-2318","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Optimal Pricing and Return-Freight Insurance: Strategic Analysis of E-Sellers in the Presence of Reputation Differentiation"],"prefix":"10.1007","volume":"35","author":[{"given":"Ying","family":"Yang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rui","family":"Chai","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xinyu","family":"Sun","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yiming","family":"Li","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,12,28]]},"reference":[{"key":"1262_CR1","unstructured":"United Nations, Estimates of global e-commerce 2019 and preliminary assessment of COVID-19 impact on online retail 2020, United Nations Conference on Trade and Development, Geneva, 2020."},{"key":"1262_CR2","unstructured":"China Internet Network Information Center (CNNIC), The 45th China Internet Development Statistics Report, 2020."},{"key":"1262_CR3","doi-asserted-by":"publisher","first-page":"107929","DOI":"10.1016\/j.ijpe.2020.107929","volume":"232","author":"M Sun","year":"2021","unstructured":"Sun M, Chen J, Tian Y, et al., The impact of online reviews in the presence of customer returns, International Journal of Production Economics, 2021, 232: 107929.","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"1262_CR4","doi-asserted-by":"publisher","first-page":"170","DOI":"10.1016\/j.ejor.2021.02.057","volume":"295","author":"Y Zhang","year":"2021","unstructured":"Zhang Y, Zhang S H, and Feng H, The impacts of money-back guarantees in the presence of parallel importation, European Journal of Operational Research, 2021, 295(1): 170\u2013182.","journal-title":"European Journal of Operational Research"},{"issue":"2","key":"1262_CR5","doi-asserted-by":"publisher","first-page":"0022","DOI":"10.1016\/j.jretai.2016.12.005","volume":"93","author":"B Chen","year":"2017","unstructured":"Chen B and Chen J, Compete in price or service \u2014 A study of personalized pricing and money back guarantees, Journal of Retailing, 2017, 93(2): 0022\u20134359.","journal-title":"Journal of Retailing"},{"issue":"5","key":"1262_CR6","doi-asserted-by":"publisher","first-page":"403","DOI":"10.1002\/nav.21591","volume":"61","author":"L Hsiao","year":"2014","unstructured":"Hsiao L and Chen Y, Return policy: Hassle-free or your money-back guarantee, Naval Research Logistics, 2014, 61(5): 403\u2013417.","journal-title":"Naval Research Logistics"},{"issue":"2","key":"1262_CR7","doi-asserted-by":"publisher","first-page":"614","DOI":"10.1016\/j.ejor.2016.07.031","volume":"257","author":"B Chen","year":"2017","unstructured":"Chen B and Chen J, When to introduce an online channel, and offer money back guarantees and personalized pricing, European Journal of Operational Research, 2017, 257(2): 614\u2013624.","journal-title":"European Journal of Operational Research"},{"key":"1262_CR8","unstructured":"Reagan C, That sweater you don\u2019t like is a trillion-dollar problem for retailers, Doctoral degree thesis, 2019."},{"key":"1262_CR9","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1016\/j.ijpe.2017.12.027","volume":"197","author":"W Li","year":"2018","unstructured":"Li W, Chen J, Liang G, et al., Money-back guarantee and personalized pricing in a Stackelberg manufacturer\u2019s dual-channel supply chain, International Journal of Production Economics, 2018, 197: 84\u201398.","journal-title":"International Journal of Production Economics"},{"issue":"3","key":"1262_CR10","doi-asserted-by":"publisher","first-page":"95","DOI":"10.2753\/JEC1086-4415130304","volume":"13","author":"S Utz","year":"2014","unstructured":"Utz S, Matzat U, and Snijders C, On-line reputation systems: The effects of feedback comments and reactions on building and rebuilding trust in on-line auctions, International Journal of Electronic Commerce, 2014, 13(3): 95\u2013118.","journal-title":"International Journal of Electronic Commerce"},{"issue":"3","key":"1262_CR11","doi-asserted-by":"publisher","first-page":"279","DOI":"10.1177\/014920630102700304","volume":"27","author":"S S Standifird","year":"2001","unstructured":"Standifird S S, Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings, Journal of Management, 2001, 27(3): 279\u2013295.","journal-title":"Journal of Management"},{"key":"1262_CR12","doi-asserted-by":"publisher","first-page":"44","DOI":"10.1016\/j.intmar.2017.01.001","volume":"38","author":"Y Kim","year":"2017","unstructured":"Kim Y and Peterson R A, A meta-analysis of online trust relationships in E-commerce, Journal of Interactive Marketing, 2017, 38: 44\u201354.","journal-title":"Journal of Interactive Marketing"},{"issue":"1","key":"1262_CR13","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1007\/s11424-021-0124-2","volume":"35","author":"K Gu","year":"2022","unstructured":"Gu K, Fan Y, and Di Z, Signed pagerank on online rating systems, Journal of Systems Science and Complexity, 2022, 35(1): 58\u201380.","journal-title":"Journal of Systems Science and Complexity"},{"issue":"1","key":"1262_CR14","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1108\/17505931311316734","volume":"7","author":"J Kim","year":"2013","unstructured":"Kim J and Lennon S J, Effects of reputation and website quality on online consumers\u2019 emotion, perceived risk and purchase intention, Journal of Research in Interactive Marketing, 2013, 7(1): 33\u201356.","journal-title":"Journal of Research in Interactive Marketing"},{"key":"1262_CR15","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1016\/j.ijindorg.2016.01.004","volume":"46","author":"Y Fan","year":"2016","unstructured":"Fan Y, Ju J, and Xiao M, Reputation premium and reputation management: Evidence from the largest e-commerce platform in China, International Journal of Industrial Organization, 2016, 46: 63\u201376.","journal-title":"International Journal of Industrial Organization"},{"issue":"1","key":"1262_CR16","doi-asserted-by":"publisher","first-page":"681","DOI":"10.1016\/j.dss.2012.08.013","volume":"54","author":"Y Liu","year":"2012","unstructured":"Liu Y, Feng J, and Wei K K, Negative price premium effect in online market \u2014 The impact of competition and buyer informativeness on the pricing strategies of sellers with different reputation levels, Decision Support Systems, 2012, 54(1): 681\u2013690.","journal-title":"Decision Support Systems"},{"issue":"12","key":"1262_CR17","doi-asserted-by":"publisher","first-page":"3604","DOI":"10.1287\/mnsc.2015.2323","volume":"62","author":"X Hui","year":"2016","unstructured":"Hui X, Saeedi M, Shen Z, et al., Reputation and regulations: Evidence from eBay, Management Science, 2016, 62(12): 3604\u20133616.","journal-title":"Management Science"},{"issue":"2","key":"1262_CR18","doi-asserted-by":"publisher","first-page":"15","DOI":"10.5430\/jbar.v6n2p15","volume":"6","author":"M Wang","year":"2017","unstructured":"Wang M and Qu H, Review of the research on the impact of online shopping return policy on consumer behavior, Journal of Business Administration Research, 2017, 6(2): 15\u201321.","journal-title":"Journal of Business Administration Research"},{"issue":"3","key":"1262_CR19","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1016\/S0022-4359(02)00065-9","volume":"78","author":"A Heiman","year":"2002","unstructured":"Heiman A, McWilliams B, Zhao J, et al., Valuation and management of money-back guarantee options, Journal of Retailing, 2002, 78(3): 193\u2013205.","journal-title":"Journal of Retailing"},{"issue":"4","key":"1262_CR20","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1287\/msom.1090.0256","volume":"11","author":"J D Shulman","year":"2009","unstructured":"Shulman J D, Coughlan A T, and Savaskan R C, Optimal restocking fees and information provision in an integrated demand-supply model of product returns, Manufacturing and Service Operations Management, 2009, 11(4): 577\u2013594.","journal-title":"Manufacturing and Service Operations Management"},{"key":"1262_CR21","doi-asserted-by":"publisher","first-page":"107486","DOI":"10.1016\/j.ijpe.2019.09.007","volume":"222","author":"P Assarzadegan","year":"2020","unstructured":"Assarzadegan P and Rasti-Barzoki M, A game theoretic approach for pricing under a return policy and a money back guarantee in a closed loop supply chain, International Journal of Production Economics, 2020, 222: 107486.","journal-title":"International Journal of Production Economics"},{"key":"1262_CR22","doi-asserted-by":"publisher","first-page":"153","DOI":"10.1016\/j.ijpe.2017.06.031","volume":"215","author":"G Li","year":"2019","unstructured":"Li G, Li L, Sethi S P, et al., Return strategy and pricing in a dual-channel supply chain, International Journal of Production Economics, 2019, 215: 153\u2013164.","journal-title":"International Journal of Production Economics"},{"issue":"3","key":"1262_CR23","doi-asserted-by":"publisher","first-page":"352","DOI":"10.1016\/j.cie.2009.01.017","volume":"58","author":"S El","year":"2010","unstructured":"El S, Ahmed M A, and Jaber M Y, A production\/remanufacturing inventory model with price and quality dependant return rate, Computers and Industrial Engineering, 2010, 58(3): 352\u2013362.","journal-title":"Computers and Industrial Engineering"},{"issue":"2","key":"1262_CR24","doi-asserted-by":"publisher","first-page":"392","DOI":"10.1007\/s11424-017-5007-6","volume":"30","author":"Y Shi","year":"2017","unstructured":"Shi Y, Yang Z, Yan H, et al., Delivery efficiency and supplier performance evaluation in China\u2019s E-retailing industry, Journal of Systems Science and Complexity, 2017, 30(2): 392\u2013410.","journal-title":"Journal of Systems Science and Complexity"},{"issue":"2","key":"1262_CR25","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1111\/poms.12799","volume":"27","author":"P Letizia","year":"2018","unstructured":"Letizia P, Pourakbar M, and Harrison T, The impact of consumer returns on the multichannel sales strategies of manufacturers, Production and Operations Management, 2018, 27(2): 323\u2013349.","journal-title":"Production and Operations Management"},{"key":"1262_CR26","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1016\/j.ijpe.2013.11.009","volume":"148","author":"J Liu","year":"2014","unstructured":"Liu J, Mantin B, and Wang H, Supply chain coordination with customer returns and refund-dependent demand, International Journal of Production Economics, 2014, 148: 81\u201389.","journal-title":"International Journal of Production Economics"},{"issue":"1","key":"1262_CR27","doi-asserted-by":"publisher","first-page":"88","DOI":"10.1016\/j.ejor.2014.09.049","volume":"242","author":"L Xu","year":"2015","unstructured":"Xu L, Li Y, Govindan K, et al., Consumer returns policies with endogenous deadline and supply chain coordination, European Journal of Operational Research, 2015, 242(1): 88\u201399.","journal-title":"European Journal of Operational Research"},{"issue":"7","key":"1262_CR28","doi-asserted-by":"publisher","first-page":"2093","DOI":"10.1080\/00207543.2015.1106019","volume":"54","author":"J Chen","year":"2016","unstructured":"Chen J and Chen B, Competing with customer returns policies, International Journal of Production Research, 2016, 54(7): 2093\u20132107.","journal-title":"International Journal of Production Research"},{"key":"1262_CR29","doi-asserted-by":"publisher","first-page":"190","DOI":"10.1016\/j.jretconser.2017.12.007","volume":"41","author":"P Oghazi","year":"2018","unstructured":"Oghazi P, Karlsson S, Hellstr\u00f6m D, et al., Online purchase return policy leniency and purchase decision: Mediating role of consumer trust, Journal of Retailing and Consumer Services, 2018, 41: 190\u2013200.","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"10","key":"1262_CR30","doi-asserted-by":"publisher","first-page":"1737","DOI":"10.1287\/mnsc.1110.1360","volume":"57","author":"R Swinney","year":"2011","unstructured":"Swinney R, Selling to strategic consumers when product value is uncertain: The value of matching supply and demand, Management Science, 2011, 57(10): 1737\u20131751.","journal-title":"Management Science"},{"issue":"4","key":"1262_CR31","doi-asserted-by":"publisher","first-page":"442","DOI":"10.1287\/mksc.14.4.442","volume":"14","author":"S Moorthy","year":"2020","unstructured":"Moorthy S and Srinivasan K, Signaling quality with a money-back guarantee: The role of transaction costs, Marketing Science, 2020, 14(4): 442\u2013466.","journal-title":"Marketing Science"},{"issue":"8","key":"1262_CR32","doi-asserted-by":"publisher","first-page":"1521","DOI":"10.1287\/mnsc.1110.1497","volume":"58","author":"B McWilliams","year":"2012","unstructured":"McWilliams B, Money-back guarantees: Helping the low-quality retailer, Management Science, 2012, 58(8): 1521\u20131524.","journal-title":"Management Science"},{"key":"1262_CR33","doi-asserted-by":"publisher","first-page":"108110","DOI":"10.1016\/j.ijpe.2021.108110","volume":"235","author":"Y Li","year":"2021","unstructured":"Li Y, Li G, Tayi G K, et al., Return shipping insurance: Free versus for-a-fee?, International Journal of Production Economics, 2021, 235: 108110.","journal-title":"International Journal of Production Economics"},{"key":"1262_CR34","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1016\/j.elerap.2017.05.001","volume":"25","author":"S Geng","year":"2017","unstructured":"Geng S, Li W, Qu X, et al., Design for the pricing strategy of return-freight insurance based on online product reviews, Electronic Commerce Research and Applications, 2017, 25: 16\u201328.","journal-title":"Electronic Commerce Research and Applications"},{"key":"1262_CR35","doi-asserted-by":"publisher","first-page":"107767","DOI":"10.1016\/j.ijpe.2020.107767","volume":"229","author":"J Lin","year":"2020","unstructured":"Lin J, Zhang J, and Cheng T, Optimal pricing and return policy and the value of freight insurance for a retailer facing heterogeneous consumers with uncertain product values, International Journal of Production Economics, 2020, 229: 107767.","journal-title":"International Journal of Production Economics"},{"key":"1262_CR36","doi-asserted-by":"publisher","first-page":"102447","DOI":"10.1016\/j.omega.2021.102447","volume":"103","author":"Z Chen","year":"2021","unstructured":"Chen Z, Fan Z P, and Zhao X, Offering return-freight insurance or not: Strategic analysis of an e-seller\u2019s decisions, Omega, 2021, 103: 102447.","journal-title":"Omega"},{"key":"1262_CR37","doi-asserted-by":"publisher","first-page":"102350","DOI":"10.1016\/j.jretconser.2020.102350","volume":"59","author":"M Ren","year":"2021","unstructured":"Ren M, Liu J, Feng S, et al., Pricing and return strategy of online retailers based on return insurance, Journal of Retailing and Consumer Services, 2021, 59: 102350.","journal-title":"Journal of Retailing and Consumer Services"},{"key":"1262_CR38","doi-asserted-by":"publisher","first-page":"107890","DOI":"10.1016\/j.ijpe.2020.107890","volume":"230","author":"Z P Fan","year":"2020","unstructured":"Fan Z P and Chen Z, When should the e-tailer offer complimentary return-freight insurance?, International Journal of Production Economics, 2020, 230: 107890.","journal-title":"International Journal of Production Economics"}],"container-title":["Journal of Systems Science and Complexity"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11424-022-1262-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s11424-022-1262-x\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11424-022-1262-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,9]],"date-time":"2025-04-09T14:40:40Z","timestamp":1744209640000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s11424-022-1262-x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,12]]},"references-count":38,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2022,12]]}},"alternative-id":["1262"],"URL":"https:\/\/doi.org\/10.1007\/s11424-022-1262-x","relation":{},"ISSN":["1009-6124","1559-7067"],"issn-type":[{"value":"1009-6124","type":"print"},{"value":"1559-7067","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,12]]},"assertion":[{"value":"16 July 2021","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"9 August 2021","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"28 December 2022","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}