{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,5]],"date-time":"2026-04-05T09:04:54Z","timestamp":1775379894178,"version":"3.50.1"},"reference-count":51,"publisher":"Springer Science and Business Media LLC","issue":"5","license":[{"start":{"date-parts":[[2021,1,3]],"date-time":"2021-01-03T00:00:00Z","timestamp":1609632000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,1,3]],"date-time":"2021-01-03T00:00:00Z","timestamp":1609632000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["SIViP"],"published-print":{"date-parts":[[2021,7]]},"DOI":"10.1007\/s11760-020-01822-0","type":"journal-article","created":{"date-parts":[[2021,1,3]],"date-time":"2021-01-03T06:03:08Z","timestamp":1609653788000},"page":"977-985","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Modeling of quality of experience for web-based unified communications with perceptual dimensions"],"prefix":"10.1007","volume":"15","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-6119-6447","authenticated-orcid":false,"given":"Jasmina","family":"Barakovi\u0107 Husi\u0107","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8121-9765","authenticated-orcid":false,"given":"Sabina","family":"Barakovi\u0107","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5992-2574","authenticated-orcid":false,"given":"Ondrej","family":"Krejcar","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1218-501X","authenticated-orcid":false,"given":"Petra","family":"Maresova","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2021,1,3]]},"reference":[{"key":"1822_CR1","doi-asserted-by":"publisher","first-page":"326","DOI":"10.1007\/s12599-009-0062-3","volume":"1","author":"K Reimer","year":"2009","unstructured":"Reimer, K., Taing, S.: Unified communications. Bus. Inf. Syst. Eng. 1, 326\u2013330 (2009)","journal-title":"Bus. Inf. Syst. Eng."},{"key":"1822_CR2","doi-asserted-by":"crossref","unstructured":"Bolton, A., Murray, M., Flucker, J.: Transforming the Workplace: unified communications & collaboration usage patterns in a large automotive manufacturer. In: Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS 2017), pp. 5470\u20135479 (2017)","DOI":"10.24251\/HICSS.2017.661"},{"key":"1822_CR3","unstructured":"Frost & Sullivan: High-tech Companies: How to Win the Innovation race with Advanced Communication and Collaboration Tools. https:\/\/ww2.frost.com\/frost-perspectives\/high-tech-companies-how-to-win-the-innovation-race-with-advanced-communication-and-collaboration-tools\/ (2019). Accessed on 26 April 2020"},{"key":"1822_CR4","unstructured":"Research & Market: Global unified communication and collaboration market 2016\u20132020. https:\/\/www.researchandmarkets.com\/research\/9fm6ll\/global_ unified (2016). Accessed on 26 April 2020"},{"key":"1822_CR5","unstructured":"PRNewswire: WebRTC Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2018\u20132026. https:\/\/www.prnewswire.com\/news-releases\/webrtc-market\u2014global-industry-analysis-size-share-growth-trends-and-forecast-2018\u20142026-300866723.html (2019) Accessed on 26 April 2020"},{"key":"1822_CR6","unstructured":"Fosser, E., Nedberg, L.O.D.: Quality of Experience of WebRTC Based Video Communication. Master\u2019s thesis, Norwegian University of Science and Technology, Trondheim, Norway (2016)"},{"key":"1822_CR7","first-page":"56","volume":"50","author":"KUR Laghari","year":"2012","unstructured":"Laghari, K.U.R., Connelly, K.: Toward total quality of experience: a QoE Modeling in a communication ecosystem. IEEE Commun Mag 50, 56\u201358 (2012)","journal-title":"IEEE Commun Mag"},{"key":"1822_CR8","doi-asserted-by":"publisher","DOI":"10.1002\/nem.2083","author":"J Barakovi\u0107 Husi\u0107","year":"2019","unstructured":"Barakovi\u0107 Husi\u0107, J., et al.: Quality of experience for unified communications: a survey. Int. J. Netw. Manag. (2019). https:\/\/doi.org\/10.1002\/nem.2083","journal-title":"Int. J. Netw. Manag."},{"key":"1822_CR9","first-page":"412","volume":"15","author":"R Paiano","year":"2016","unstructured":"Paiano, R., Caione, A., Guido, A.L., Mattella, A., Pandurino, A.: Web application editor: a user-experience design framework for knowledge-intensive organizations. J. Web Eng. 15, 412\u2013432 (2016)","journal-title":"J. Web Eng."},{"key":"1822_CR10","unstructured":"Brunnstrom, K. et al.: Qualinet white paper on definitions of quality of experience. http:\/\/www.qualinet.eu\/images\/stories\/QoE_whitepaper_v1.2.pdf (2013) Accessed 15 April 2020"},{"key":"1822_CR11","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1155\/2013\/165146","volume":"2013","author":"S Barakovi\u0107","year":"2013","unstructured":"Barakovi\u0107, S., Skorin-Kapov, L.: Survey and challenges of QoE management issues in wireless networks. J. Comput. Netw. Commun. 2013, 165146 (2013). https:\/\/doi.org\/10.1155\/2013\/165146","journal-title":"J. Comput. Netw. Commun."},{"key":"1822_CR12","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-23350-1","volume-title":"Multimedia QoE Evaluation","author":"X Wei","year":"2019","unstructured":"Wei, X., Zhou, L.: Multimedia QoE Evaluation. Springer, Cham (2019)"},{"key":"1822_CR13","doi-asserted-by":"publisher","first-page":"314","DOI":"10.1016\/j.chb.2015.03.071","volume":"50","author":"S Barakovi\u0107","year":"2015","unstructured":"Barakovi\u0107, S., Skorin-Kapov, L.: Multidimensional Modeling of quality of experience for mobile web browsing. Comput. Hum. Behav. 50, 314\u2013332 (2015)","journal-title":"Comput. Hum. Behav."},{"key":"1822_CR14","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.jnca.2016.10.016","volume":"77","author":"D Tsolkas","year":"2017","unstructured":"Tsolkas, D., Liotou, E., Passas, N., Merakos, L.: A survey on parametric QoE estimation for popular services. J. Netw. Comput. Appl. 77, 1\u201317 (2017)","journal-title":"J. Netw. Comput. Appl."},{"key":"1822_CR15","doi-asserted-by":"publisher","first-page":"13341","DOI":"10.1109\/ACCESS.2020.2965099","volume":"8","author":"K Bouraqia","year":"2020","unstructured":"Bouraqia, K., et al.: Quality of experience for streaming services: measurements, challenges and insights. IEEE Access 8, 13341\u201313361 (2020)","journal-title":"IEEE Access"},{"key":"1822_CR16","doi-asserted-by":"publisher","first-page":"669","DOI":"10.4304\/jcm.4.9.669-680","volume":"4","author":"S Thakolsri","year":"2009","unstructured":"Thakolsri, S., Khan, S., Steinbach, E., Kellerer, W.: QoE-driven cross-layer optimization for high speed downlink packet access. J. Commun. 4, 669\u2013680 (2009)","journal-title":"J. Commun."},{"key":"1822_CR17","unstructured":"ITU-T: Recommendation G.107. The E-model: a computational model for use in transmission planning (2014)"},{"key":"1822_CR18","unstructured":"ITU-T: Recommendation G.108. Application of the E-model: A planning guide (1999)"},{"key":"1822_CR19","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1145\/505666.505669","volume":"31","author":"RG Cole","year":"2001","unstructured":"Cole, R.G., Rosenbluth, J.R.: Voice over IP performance monitoring. ACM SIGCOMM Comput. Commun. Rev. 31, 9\u201324 (2001)","journal-title":"ACM SIGCOMM Comput. Commun. Rev."},{"key":"1822_CR20","doi-asserted-by":"publisher","first-page":"1337","DOI":"10.1049\/iet-com.2009.0422","volume":"4","author":"A Khan","year":"2010","unstructured":"Khan, A., Sun, L., Jammeh, E., Ifeachor, E.: Quality of experience driven adaptation scheme for video applications over wireless networks. IET Commun. 4, 1337\u20131347 (2010)","journal-title":"IET Commun."},{"key":"1822_CR21","doi-asserted-by":"publisher","first-page":"228","DOI":"10.4304\/jmm.4.4.228-239","volume":"4","author":"A Khan","year":"2009","unstructured":"Khan, A., Sun, L., Ifeachor, E.: Content clustering-based video quality prediction model for MPEG video streaming networks. J. Multimed. 4, 228\u2013239 (2009)","journal-title":"J. Multimed."},{"key":"1822_CR22","doi-asserted-by":"publisher","first-page":"264","DOI":"10.1007\/978-3-642-36784-7_11","volume-title":"Data Traffic Monitoring and Analysis, LNCS 7754","author":"T Ho\u03b2feld","year":"2013","unstructured":"Ho\u03b2feld, T., Schatz, R., Biersack, E., Plissonneau, L.: Internet video delivery in YouTube: from traffic measurements to quality of experience. In: Biersack, E., Callegari, C., Matijasevic, M. (eds.) Data Traffic Monitoring and Analysis, LNCS 7754, pp. 264\u2013301. Springer, Heidelberg (2013)"},{"key":"1822_CR23","doi-asserted-by":"crossref","unstructured":"Ho\u03b2feld, T., Seufert, M. Sieber, C., Zinner, T.: Assessing effect sizes of influence factors toward a QoE model for HTTP adaptive streaming. In: Proceedings of the 6th International Workshop on Quality of Multimedia Experience (QoMEX 2014). (2014)","DOI":"10.1109\/QoMEX.2014.6982305"},{"key":"1822_CR24","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1109\/COMST.2014.2360940","volume":"17","author":"M Seufert","year":"2017","unstructured":"Seufert, M., Egger, S., Slanina, M., Zinner, T., Ho\u03b2feld, T., Tran-Gia, P.: A survey on quality of experience of HTTP adaptive streaming. IEEE Commun. Surv. Tutor. 17, 469\u2013492 (2017)","journal-title":"IEEE Commun. Surv. Tutor."},{"key":"1822_CR25","first-page":"157","volume":"14","author":"I Osmanovi\u0107","year":"2018","unstructured":"Osmanovi\u0107, I., Barakovi\u0107 Husi\u0107, J., Barakovi\u0107, S.: Impact of media-related SIFs on QoE for H.265\/HEVC video streaming. J. Commun. Softw. Syst. 14, 157\u2013170 (2018)","journal-title":"J. Commun. Softw. Syst."},{"key":"1822_CR26","doi-asserted-by":"crossref","unstructured":"Begluk, T., Barakovi\u0107 Husi\u0107, J., Barakovi\u0107, S.: Machine learning-based QoE prediction for video streaming over LTE network. In: Proceedings of the 17th International Symposium INFOTEH-JAHORINA. (2018)","DOI":"10.1109\/INFOTEH.2018.8345519"},{"key":"1822_CR27","unstructured":"ITU-T: Recommendation G.1070. Opinion model for video-telephony applications (2012)"},{"key":"1822_CR28","unstructured":"ITU-T: Recommendation G.1030. Estimating end-to-end performance in IP networks for data applications (2014)"},{"key":"1822_CR29","doi-asserted-by":"crossref","unstructured":"Chen, C., Chu, C., Yeh, S., Chu, H., Huang, P.: Measuring the perceptual quality of Skype sources. In: Proceedings of the Workshop on Measurements Up and Down the Stack (W-MUST\u201912). (2012)","DOI":"10.1145\/2342541.2342543"},{"key":"1822_CR30","doi-asserted-by":"crossref","unstructured":"Chen, K.T., Huang, S. Y., Huang, P., Lei, C. L.: Quantifying Skype user satisfaction. In: Proceedings of ACM SIGCOMM 2006 Conference. (2006)","DOI":"10.1145\/1159913.1159959"},{"key":"1822_CR31","doi-asserted-by":"publisher","first-page":"1781","DOI":"10.1109\/TNET.2013.2286624","volume":"22","author":"S Chen","year":"2014","unstructured":"Chen, S., Chu, C.Y., Yeh, S.L., Hua, H., Huang, P.: Modeling the QoE of rate changes in Skype\/SILK VoIP calls. IEEE\/ACM Trans. Netw. 22, 1781\u20131793 (2014)","journal-title":"IEEE\/ACM Trans. Netw."},{"key":"1822_CR32","doi-asserted-by":"publisher","first-page":"1367","DOI":"10.1007\/s11760-019-01481-w","volume":"13","author":"NK Karn","year":"2019","unstructured":"Karn, N.K., Zhang, H., Jiang, F., et al.: Measuring bandwidth and buffer occupancy to improve the QoE of HTTP adaptive streaming. Signal Image Video Process 13, 1367\u20131375 (2019)","journal-title":"Signal Image Video Process"},{"key":"1822_CR33","doi-asserted-by":"crossref","unstructured":"Barakovi\u0107 Husi\u0107, J., Alagi\u0107, E., Barakovi\u0107, S., Mrkaja, M.: The influence of task complexity and duration when testing QoE in WebRTC. In: Proceedings of the 18th International Symposium INFOTEH-JAHORINA. (2019)","DOI":"10.1109\/INFOTEH.2019.8717657"},{"key":"1822_CR34","doi-asserted-by":"crossref","unstructured":"Tsiaras, C., R\u00f6sch, M., Stiller, B.: VoIP-based calibration of the DQX model. In: Proceedings of IFIP Networking. (2015)","DOI":"10.1109\/IFIPNetworking.2015.7145309"},{"key":"1822_CR35","unstructured":"Yan, S., Guo, Y., Chen, Y., Xie, F., Yu, C., Liu, Y.: Enabling QoE learning and prediction of WebRTC video communication in WiFi networks. In: Proceedings of the ICC 2017. (2017)"},{"key":"1822_CR36","doi-asserted-by":"crossref","unstructured":"Vu\u010di\u0107, D., Skorin-Kapov, L., Su\u017enjevi\u0107, M.: The impact of bandwidth limitations and video resolution size on QoE for WebRTC-based mobile multi-party video conferencing. In: Proceedings of PQS 2016. (2016)","DOI":"10.21437\/PQS.2016-13"},{"key":"1822_CR37","doi-asserted-by":"crossref","unstructured":"Barakovi\u0107 Husi\u0107, J., Barakovi\u0107, S., Veispahi\u0107, A.: What factors influence the quality of experience for WebRTC video calls? In: Proceedings of the 40th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO). (2017)","DOI":"10.23919\/MIPRO.2017.7973463"},{"key":"1822_CR38","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1109\/MNET.2010.5430142","volume":"24","author":"M Fiedler","year":"2010","unstructured":"Fiedler, M., Ho\u03b2feld, T., Tran-Gia, P.: A generic quantitative relationship between quality of experience and quality of service. IEEE Netw. 24, 36\u201341 (2010)","journal-title":"IEEE Netw."},{"key":"1822_CR39","doi-asserted-by":"crossref","unstructured":"Nikravesh, A., Hong, D. K., Chen, Q. A., Madhyastha, H. V., Mao, M.: QoE inference without application control. In: Proceedings of Internet-QoE\u201916. (2016)","DOI":"10.1145\/2940136.2940145"},{"key":"1822_CR40","doi-asserted-by":"publisher","first-page":"1495","DOI":"10.1007\/s11760-019-01494-5","volume":"13","author":"S Mustafa","year":"2019","unstructured":"Mustafa, S., Hameed, A.: Perceptual quality assessment of video using machine learning algorithm. Signal Image Video Process. 13, 1495\u20131502 (2019)","journal-title":"Signal Image Video Process."},{"key":"1822_CR41","doi-asserted-by":"crossref","unstructured":"Ho\u00dffeld, T., Atzori, L., Heegaard, P.E., Skorin-Kapov, L., Varela, M.: The interplay between QoE, user bahavior and system blocking in QoE management. In: Proceedings of the 22nd Conference on Innovation in Clouds, Internet and Networking and Workshops (ICIN). (2019)","DOI":"10.1109\/ICIN.2019.8685902"},{"key":"1822_CR42","doi-asserted-by":"publisher","first-page":"6","DOI":"10.1007\/s41233-017-0009-2","volume":"2","author":"S Barakovi\u0107","year":"2017","unstructured":"Barakovi\u0107, S., Skorin-Kapov, L.: Survey of research on quality of experience Modeling for web browsing. Qual. User Exp. 2, 6 (2017)","journal-title":"Qual. User Exp."},{"key":"1822_CR43","doi-asserted-by":"crossref","unstructured":"Varela, M., Skorin-Kapov, L., M\u00e4ki, T., Ho\u03b2feld, T. QoE in the web: a dance of design and performance. In: Proceedings of the 7th International Workshop on Quality of Multimedia Experience (QoMEX 2015). (2015)","DOI":"10.1109\/QoMEX.2015.7148084"},{"key":"1822_CR44","unstructured":"ITU-T: Recommendation P.800.1. Mean opinion score (MOS) terminology (2006)"},{"key":"1822_CR45","unstructured":"Lewis, J.R.: IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. http:\/\/drjim.0catch.com\/usabqtr.pdf (1993). Accessed 26 April 2020"},{"key":"1822_CR46","doi-asserted-by":"publisher","first-page":"530","DOI":"10.1016\/j.intcom.2010.05.002","volume":"22","author":"S Lee","year":"2010","unstructured":"Lee, S., Koubek, R.J.: Understanding user preferences based on usability and aesthetics before and after actual use. Interact. Comput. 22, 530\u2013543 (2010)","journal-title":"Interact. Comput."},{"key":"1822_CR47","first-page":"1","volume":"22","author":"R Likert","year":"1932","unstructured":"Likert, R.: A technique for the measurement of attitudes. Arch. Psychol. 22, 1\u201355 (1932)","journal-title":"Arch. Psychol."},{"key":"1822_CR48","unstructured":"Barakovi\u0107, S.: The psychometric evaluation of the survey. https:\/\/drive.google.com\/open?id=1FRMq2LSrVFDRUYCsdif2bQTrMc3RLvYx (2020). Accessed 6 Oct 2020"},{"key":"1822_CR49","unstructured":"UCLA Statistical Consulting Group: Choosing the correct statistical test in SAS, STATA, SPSS and R. https:\/\/stats.idre.ucla.edu\/other\/mult-pkg\/whatstat\/ Accessed 26 April 2020"},{"key":"1822_CR50","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-137-57923-2","volume-title":"SPSS for psychologists","author":"N Brace","year":"2016","unstructured":"Brace, N., Kemp, R., Snelgar, R.: SPSS for psychologists. Palgrave MacMillan, Hampshire (2016)"},{"key":"1822_CR51","volume-title":"Data analysis with SPSS: A first course in applied statistics","author":"SA Sweet","year":"2012","unstructured":"Sweet, S.A., Grace-Martin, K.A.: Data analysis with SPSS: A first course in applied statistics. Pearson, New York (2012)"}],"container-title":["Signal, Image and Video Processing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11760-020-01822-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s11760-020-01822-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s11760-020-01822-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,6,27]],"date-time":"2021-06-27T09:11:34Z","timestamp":1624785094000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s11760-020-01822-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,1,3]]},"references-count":51,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2021,7]]}},"alternative-id":["1822"],"URL":"https:\/\/doi.org\/10.1007\/s11760-020-01822-0","relation":{},"ISSN":["1863-1703","1863-1711"],"issn-type":[{"value":"1863-1703","type":"print"},{"value":"1863-1711","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,1,3]]},"assertion":[{"value":"30 April 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"10 October 2020","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"16 November 2020","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"3 January 2021","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}