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Through a qualitative study of older adults, family caregivers, and professional caregivers in Switzerland, we examined their perceptions of social robots and their understanding of the \u201chuman contact\u201d in eldercare. Findings revealed the importance of emotional warmth, complex social interactions, and empathy. However, participants also acknowledged the potential benefits of such robots in specific tasks. We argue that the ethical assessment of care robots should focus on determining when robotic contact is desirable. By understanding the limitations of human connection and that humanness is a dual character concept (both descriptive and normative), we identify scenarios where social robots may offer advantages, such as providing care without judging and stimulate social engagement. Robotic \u201ctouch\u201d can potentially complement human care in certain situations, preserving older persons\u2019 dignity and improving their quality of life.<\/jats:p>","DOI":"10.1007\/s11948-025-00547-y","type":"journal-article","created":{"date-parts":[[2025,7,28]],"date-time":"2025-07-28T15:12:54Z","timestamp":1753715574000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Does Humanness Matter? 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