{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,3,30]],"date-time":"2022-03-30T05:12:44Z","timestamp":1648617164909},"reference-count":37,"publisher":"Springer Science and Business Media LLC","issue":"1-2","license":[{"start":{"date-parts":[[2010,1,15]],"date-time":"2010-01-15T00:00:00Z","timestamp":1263513600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Ann. Telecommun."],"published-print":{"date-parts":[[2010,2]]},"DOI":"10.1007\/s12243-009-0143-9","type":"journal-article","created":{"date-parts":[[2010,1,14]],"date-time":"2010-01-14T14:01:01Z","timestamp":1263477661000},"page":"19-29","source":"Crossref","is-referenced-by-count":3,"title":["An integrated framework of HoQ and AHP for the QOE improvement of network-based ASP services"],"prefix":"10.1007","volume":"65","author":[{"given":"Dohoon","family":"Kim","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2010,1,15]]},"reference":[{"key":"143_CR1","volume-title":"QFD integrating customer requirements into product design","author":"Y Akao","year":"1990","unstructured":"Akao Y (1990) QFD integrating customer requirements into product design. Productivity Press, Cambridge"},{"issue":"6","key":"143_CR2","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1108\/08876049610148602","volume":"10","author":"P Asubonteng","year":"1998","unstructured":"Asubonteng P, McCleary KJ, Swan JE (1998) SERVQUal revisited: a critical review of service quality. J Serv Mark 10(6):62\u201381","journal-title":"J Serv Mark"},{"key":"143_CR3","volume-title":"Service provider strategy","author":"AM Burris","year":"2001","unstructured":"Burris AM (2001) Service provider strategy. Prentice Hall, New York"},{"issue":"5","key":"143_CR4","doi-asserted-by":"crossref","first-page":"472","DOI":"10.1108\/09564230710826250","volume":"18","author":"FA Carrillat","year":"2007","unstructured":"Carrillat FA, Jaramillo F, Mulki JP (2007) The Validity of the SERVQUAL and SERVPERF scales: a meta-analytic view of 17 years of research across five continents. Int J Serv Ind Manag 18(5):472\u2013490","journal-title":"Int J Serv Ind Manag"},{"key":"143_CR5","first-page":"42","volume-title":"Towards TQM in IT services. Proceedings of the international conference on automated software engineering","author":"X Chen","year":"2007","unstructured":"Chen X, Sorenson P (2007) Towards TQM in IT services. Proceedings of the international conference on automated software engineering. Atlanta, Georgia, pp 42\u201347"},{"key":"143_CR6","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13:319\u2013340","journal-title":"MIS Quarterly"},{"key":"143_CR7","doi-asserted-by":"crossref","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","volume":"35","author":"FD Davis","year":"1989","unstructured":"Davis FD, Bagozzi RP, Warshaw PR (1989) User acceptance of computer technology. Manage Sci 35:982\u20131003","journal-title":"Manage Sci"},{"key":"143_CR8","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","volume":"3","author":"WH DeLone","year":"1992","unstructured":"DeLone WH, McLean ER (1992) Information systems success. Inf Syst Res 3:60\u201395","journal-title":"Inf Syst Res"},{"key":"143_CR9","unstructured":"Desisto RP, Holincheck J, Alvarez G, Lheureux BJ (2006) Predicts 2007: Software as a service provides a viable, gartner group report (November)"},{"key":"143_CR10","volume-title":"Analysing application service providers","author":"A Factor","year":"2002","unstructured":"Factor A (2002) Analysing application service providers. Sun Microsystems Press, Palo Alto, CA"},{"key":"143_CR11","volume-title":"Service management: operations, strategy, information technology (6th ed)","author":"J Fitzsimmons","year":"2007","unstructured":"Fitzsimmons J, Fitzsimmons M (2007) Service management: operations, strategy, information technology (6th ed). McGraw-Hill, New York"},{"key":"143_CR12","doi-asserted-by":"crossref","first-page":"270","DOI":"10.1007\/BF01580463","volume":"7","author":"F Franceschini","year":"1995","unstructured":"Franceschini F, Rossetto S (1995) QFD the problem of comparing technical engineering design requirements. Res Eng Design 7:270\u2013278","journal-title":"Res Eng Design"},{"key":"143_CR13","first-page":"491","volume":"9","author":"F Franceschini","year":"1998","unstructured":"Franceschini F, Rossetto S (1998) QFD how to improve its use. TQM 9:491\u2013500","journal-title":"TQM"},{"key":"143_CR14","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1108\/02656719910250881","volume":"16","author":"F Franceschini","year":"1999","unstructured":"Franceschini F, Rupil A (1999) Rating scales and prioritization in QFD. Int J Quality Reliability Manage 16:85\u201397","journal-title":"Int J Quality Reliability Manage"},{"key":"143_CR15","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1007\/BF01075297","volume":"36","author":"NM Fraser","year":"1994","unstructured":"Fraser NM (1994) Ordinal preference representations. Theor Decis 36:45\u201367","journal-title":"Theor Decis"},{"key":"143_CR16","volume-title":"Application service providers","author":"J Harney","year":"2002","unstructured":"Harney J (2002) Application service providers. Addison-Wesley, New York"},{"key":"143_CR17","unstructured":"Hauser JR, Clausing D (1988) The house of quality. Harvard business review, pp. 63\u201373 (May)"},{"key":"143_CR18","doi-asserted-by":"crossref","first-page":"223","DOI":"10.2307\/249421","volume":"21","author":"JW Kettinger","year":"1997","unstructured":"Kettinger JW, Lee CC (1997) Pragmatic perspectives on the measurement of information systems service quality. MIS Quarterly 21:223\u2013240","journal-title":"MIS Quarterly"},{"key":"143_CR19","unstructured":"Kim D (under submission) Mathematical Analysis on the Structure of HoQ Matrix (in Korean)"},{"key":"143_CR20","first-page":"19","volume":"9","author":"D Kim","year":"2003","unstructured":"Kim D (2003) QFD and principal component regression analysis (in Korean). Kyung Hee Manage Rev 9:19\u201330","journal-title":"Kyung Hee Manage Rev"},{"key":"143_CR21","first-page":"127","volume-title":"Creating knowledge based organizations","author":"D Kim","year":"2003","unstructured":"Kim D (2003) An explanatory approach to the ASP industry evolution where IT services move from p-service to e-service. In: Gupta JND, Sharma SK (eds) Creating knowledge based organizations. Idea Group Publishing, Hershey, pp 127\u2013147"},{"key":"143_CR22","unstructured":"Korean IT Rental Association (2008) A survey on ASP industry in Korea 2007 (in Korean), National Information Agency, Report No. NIA-II-07097"},{"key":"143_CR23","volume-title":"Integrating service level agreements","author":"JJ Lee","year":"2002","unstructured":"Lee JJ, Ben-Natan R (2002) Integrating service level agreements. Wiley, New York"},{"key":"143_CR24","first-page":"41","volume":"9","author":"MH Lu","year":"1994","unstructured":"Lu MH, Madu CN, Kuei C, Winokur D (1994) Integrating QFD. AHP and benchmarking in strategic marketing. J Bus Ind Mark 9:41\u201350","journal-title":"J Bus Ind Mark"},{"key":"143_CR25","unstructured":"Mazur GH (1993) QFD for service industries. Proceedings of the 5th symposium on QFD, pp. 1\u201317, Novi, MI (June)"},{"key":"143_CR26","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman A, Zeithaml VA, Berry LL (1988) SERVQUAL: a multi item scale for measuring consumer perception of service quality. J Retail 64:12\u201340","journal-title":"J Retail"},{"key":"143_CR27","first-page":"209","volume":"19","author":"LF Pitt","year":"1995","unstructured":"Pitt LF, Watson RT, Kavan CB (1995) Service quality: a measure of information systems effectiveness. MIS Quarterly 19:209\u2013221","journal-title":"MIS Quarterly"},{"key":"143_CR28","unstructured":"Pring B (2003) ASP hype cycle: Hype? What hype? Gartner group report"},{"key":"143_CR29","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1016\/0377-2217(94)90356-5","volume":"79","author":"R Ramanathan","year":"1994","unstructured":"Ramanathan R, Ganesh LS (1994) Group preference aggregation methods employed in AHP. Eur J Oper Res 79:249\u2013264","journal-title":"Eur J Oper Res"},{"key":"143_CR30","volume-title":"The analytical network process: planning, priority setting. Resource allocation","author":"TL Saaty","year":"1995","unstructured":"Saaty TL (1995) The analytical network process: planning, priority setting. Resource allocation. RWS Publishing, New York"},{"key":"143_CR31","doi-asserted-by":"crossref","first-page":"180","DOI":"10.1002\/bs.3830250303","volume":"25","author":"TL Saaty","year":"1980","unstructured":"Saaty TL, Vargas LG (1980) Hierarchical analysis of behaviour in competition: prediction in chess. Behav Sci 25:180\u2013191","journal-title":"Behav Sci"},{"key":"143_CR32","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4471-0061-4","volume-title":"Successful IT outsourcing","author":"E Sparrow","year":"2003","unstructured":"Sparrow E (2003) Successful IT outsourcing. Springer, New York"},{"key":"143_CR33","unstructured":"Sturm R, Morris W, Jander M (2000) Foundations of service level management, SAMS"},{"issue":"6","key":"143_CR34","first-page":"39","volume":"19","author":"LP Sullivan","year":"1986","unstructured":"Sullivan LP (1986) Quality function deployment. Qual Prog 19(6):39\u201350","journal-title":"Qual Prog"},{"key":"143_CR35","volume-title":"The essential guide to application service providers","author":"JW Toigo","year":"2001","unstructured":"Toigo JW (2001) The essential guide to application service providers, Prentice-Hall, Englewood Cliffs, NJ"},{"key":"143_CR36","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1016\/S0378-7206(00)00048-3","volume":"38","author":"HA Wan","year":"2000","unstructured":"Wan HA (2000) Opportunities to enhance a commercial website. Inf Manage 38:15\u201321","journal-title":"Inf Manage"},{"issue":"4","key":"143_CR37","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1023\/B:ISFI.0000046376.10364.16","volume":"6","author":"S Yoon","year":"2004","unstructured":"Yoon S, Suh H (2004) Ensuring IT consulting SERVQUAL and user satisfaction: a modified measurement tool. Inf Syst Frontiers 6(4):341\u2013351","journal-title":"Inf Syst Frontiers"}],"container-title":["annals of telecommunications - annales des t\u00e9l\u00e9communications"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12243-009-0143-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12243-009-0143-9\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12243-009-0143-9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,2]],"date-time":"2019-06-02T06:38:01Z","timestamp":1559457481000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12243-009-0143-9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,1,15]]},"references-count":37,"journal-issue":{"issue":"1-2","published-print":{"date-parts":[[2010,2]]}},"alternative-id":["143"],"URL":"https:\/\/doi.org\/10.1007\/s12243-009-0143-9","relation":{},"ISSN":["0003-4347","1958-9395"],"issn-type":[{"value":"0003-4347","type":"print"},{"value":"1958-9395","type":"electronic"}],"subject":[],"published":{"date-parts":[[2010,1,15]]}}}