{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,31]],"date-time":"2025-12-31T00:56:59Z","timestamp":1767142619506,"version":"build-2238731810"},"reference-count":20,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2018,8,22]],"date-time":"2018-08-22T00:00:00Z","timestamp":1534896000000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2018,8,22]],"date-time":"2018-08-22T00:00:00Z","timestamp":1534896000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/501100003566","name":"Ministry of Oceans and Fisheries","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100003566","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Oper Res Int J"],"published-print":{"date-parts":[[2020,12]]},"DOI":"10.1007\/s12351-018-0417-y","type":"journal-article","created":{"date-parts":[[2018,8,21]],"date-time":"2018-08-21T22:11:40Z","timestamp":1534889500000},"page":"2267-2280","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Performance analysis of an unreliable M\/G\/1 retrial queue with two-way communication"],"prefix":"10.1007","volume":"20","author":[{"given":"Muthukrishnan Senthil","family":"Kumar","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6841-9682","authenticated-orcid":false,"given":"Aresh","family":"Dadlani","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kiseon","family":"Kim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,8,22]]},"reference":[{"issue":"6","key":"417_CR1","doi-asserted-by":"publisher","first-page":"665","DOI":"10.1111\/j.1937-5956.2007.tb00288.x","volume":"16","author":"Z Aksin","year":"2007","unstructured":"Aksin Z, Armony M, Mehrotra V (2007) The modern call center: a multi-disciplinary perspective on operations management research. Prod Oper Manag 16(6):665\u2013688","journal-title":"Prod Oper Manag"},{"issue":"9\u201310","key":"417_CR2","doi-asserted-by":"publisher","first-page":"1071","DOI":"10.1016\/j.mcm.2009.12.011","volume":"51","author":"JR Artalejo","year":"2010","unstructured":"Artalejo JR (2010) Accessible bibliography on retrial queues: progress in 2000\u20132009. Math Comput Model 51(9\u201310):1071\u20131081","journal-title":"Math Comput Model"},{"key":"417_CR3","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-78725-9","volume-title":"Retrial queueing systems: a computational approach","author":"JR Artalejo","year":"2008","unstructured":"Artalejo JR, Gomez-Corral A (2008) Retrial queueing systems: a computational approach. Springer, Berlin"},{"issue":"4","key":"417_CR4","doi-asserted-by":"crossref","first-page":"781","DOI":"10.3934\/jimo.2012.8.781","volume":"8","author":"JR Artalejo","year":"2012","unstructured":"Artalejo JR, Phung-Duc T (2012) Markovian retrial queues with two way communication. J Ind Manag Optim 8(4):781\u2013806","journal-title":"J Ind Manag Optim"},{"issue":"4","key":"417_CR5","doi-asserted-by":"publisher","first-page":"1811","DOI":"10.1016\/j.apm.2012.04.022","volume":"37","author":"JR Artalejo","year":"2013","unstructured":"Artalejo JR, Phung-Duc T (2013) Single server retrial queues with two way communication. Appl Math Model 37(4):1811\u20131822","journal-title":"Appl Math Model"},{"issue":"3","key":"417_CR6","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1142\/S0217595910002739","volume":"27","author":"JR Artalejo","year":"2010","unstructured":"Artalejo JR, Resing JAC (2010) Mean value analysis of single server retrial queues. Asia Pac J Oper Res 27(3):335\u2013345","journal-title":"Asia Pac J Oper Res"},{"issue":"8","key":"417_CR7","doi-asserted-by":"publisher","first-page":"1434","DOI":"10.1109\/TAC.2003.815038","volume":"48","author":"S Bhulai","year":"2003","unstructured":"Bhulai S, Koole G (2003) A queueing model for call blending in call centers. IEEE Trans Autom Control 48(8):1434\u20131438","journal-title":"IEEE Trans Autom Control"},{"key":"417_CR8","doi-asserted-by":"publisher","unstructured":"Chang J, Wang J (2017) Unreliable $$M\/M\/1\/1$$ retrial queues with set-up time. Qual Technol Quant Manag. https:\/\/doi.org\/10.1080\/16843703.2017.1320459","DOI":"10.1080\/16843703.2017.1320459"},{"issue":"2","key":"417_CR9","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1007\/s12351-015-0174-0","volume":"15","author":"P Chen","year":"2015","unstructured":"Chen P, Zhou Y (2015) Equilibrium balking strategies in the single server queue with setup times and breakdowns. Oper Res Int J 15(2):213\u2013231","journal-title":"Oper Res Int J"},{"issue":"1\u20132","key":"417_CR10","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1007\/BF01148947","volume":"19","author":"BD Choi","year":"1995","unstructured":"Choi BD, Choi K, Lee YW (1995) $$M\/G\/1$$ retrial queueing systems with two types of calls and finite capacity. Queueing Syst 19(1\u20132):215\u2013229","journal-title":"Queueing Syst"},{"issue":"1","key":"417_CR11","doi-asserted-by":"publisher","first-page":"290","DOI":"10.1007\/s11750-012-0256-6","volume":"22","author":"A Krishnamoorthy","year":"2014","unstructured":"Krishnamoorthy A, Pramod PK, Chakravarthy SR (2014) Queues with interruptions: a survey. TOP 22(1):290\u2013320","journal-title":"TOP"},{"key":"417_CR12","doi-asserted-by":"publisher","unstructured":"Legros B, Jouini O, Koole G (2017) Blended call center with idling times during the call service. IISE Trans. https:\/\/doi.org\/10.1080\/24725854.2017.1387318","DOI":"10.1080\/24725854.2017.1387318"},{"issue":"3","key":"417_CR13","doi-asserted-by":"publisher","first-page":"840","DOI":"10.2307\/1428136","volume":"27","author":"M Martin","year":"1995","unstructured":"Martin M, Artalejo JR (1995) Analysis of an M\/G\/1 queue with two types of impatient units. Adv Appl Probab 27(3):840\u2013861","journal-title":"Adv Appl Probab"},{"issue":"1","key":"417_CR14","doi-asserted-by":"publisher","first-page":"211","DOI":"10.1007\/s10479-015-2083-2","volume":"247","author":"S Ouazine","year":"2016","unstructured":"Ouazine S, Abbas K (2016) A functional approximation for retrial queues with two way communication. Ann Oper Res 247(1):211\u2013227","journal-title":"Ann Oper Res"},{"issue":"3","key":"417_CR15","doi-asserted-by":"crossref","first-page":"1329","DOI":"10.3934\/jimo.2016075","volume":"13","author":"T Phung-Duc","year":"2017","unstructured":"Phung-Duc T (2017) Single server retrial queues with setup time. J Ind Manag Optim 13(3):1329\u20131345","journal-title":"J Ind Manag Optim"},{"issue":"2","key":"417_CR16","doi-asserted-by":"publisher","first-page":"466","DOI":"10.1007\/s11750-014-0349-5","volume":"23","author":"H Sakurai","year":"2015","unstructured":"Sakurai H, Phung-Duc T (2015) Two-way communication retrial queues with multiple types of outgoing calls. TOP 23(2):466\u2013492","journal-title":"TOP"},{"issue":"3","key":"417_CR17","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1504\/IJOR.2010.033540","volume":"8","author":"M SenthilKumar","year":"2010","unstructured":"SenthilKumar M, Arumuganathan R (2010) An $$M^X\/G\/1$$ retrial queue with two phase service subject to active server breakdown and two types of repair. Int J Oper Res 8(3):261\u2013291","journal-title":"Int J Oper Res"},{"issue":"4","key":"417_CR18","doi-asserted-by":"publisher","first-page":"783","DOI":"10.1287\/opre.31.4.783","volume":"31","author":"LI Sennott","year":"1983","unstructured":"Sennott LI, Humblet PA, Tweedie RL (1983) Mean drifts and the non-ergodicity of Markov chains. Oper Res 31(4):783\u2013789","journal-title":"Oper Res"},{"issue":"6","key":"417_CR19","doi-asserted-by":"publisher","first-page":"697","DOI":"10.1016\/j.orl.2005.11.003","volume":"34","author":"NP Sherman","year":"2006","unstructured":"Sherman NP, Kharoufeh JP (2006) An $$M\/M\/1$$ retrial queue with unreliable server. Oper Res Lett 34(6):697\u2013705","journal-title":"Oper Res Lett"},{"issue":"4","key":"417_CR20","doi-asserted-by":"publisher","first-page":"363","DOI":"10.1023\/A:1010918926884","volume":"38","author":"J Wang","year":"2001","unstructured":"Wang J, Cao J, Li Q (2001) Reliability analysis of the retrial queue with server breakdowns and repairs. Queueing Syst 38(4):363\u2013380","journal-title":"Queueing Syst"}],"updated-by":[{"DOI":"10.1007\/s12351-018-0430-1","type":"correction","label":"Correction","source":"publisher","updated":{"date-parts":[[2018,10,4]],"date-time":"2018-10-04T00:00:00Z","timestamp":1538611200000}}],"container-title":["Operational Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12351-018-0417-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12351-018-0417-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12351-018-0417-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,8,29]],"date-time":"2022-08-29T18:58:07Z","timestamp":1661799487000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12351-018-0417-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,8,22]]},"references-count":20,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2020,12]]}},"alternative-id":["417"],"URL":"https:\/\/doi.org\/10.1007\/s12351-018-0417-y","relation":{},"ISSN":["1109-2858","1866-1505"],"issn-type":[{"value":"1109-2858","type":"print"},{"value":"1866-1505","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,8,22]]},"assertion":[{"value":"26 December 2017","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"15 June 2018","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"4 August 2018","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"22 August 2018","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"4 October 2018","order":5,"name":"change_date","label":"Change Date","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"Correction","order":6,"name":"change_type","label":"Change Type","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"In the original publication, the funding information has been published incorrectly. The correct funding information should read","order":7,"name":"change_details","label":"Change Details","group":{"name":"ArticleHistory","label":"Article History"}}]}}