{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,18]],"date-time":"2026-03-18T06:54:53Z","timestamp":1773816893484,"version":"3.50.1"},"reference-count":36,"publisher":"Springer Science and Business Media LLC","issue":"5","license":[{"start":{"date-parts":[[2022,6,29]],"date-time":"2022-06-29T00:00:00Z","timestamp":1656460800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2022,6,29]],"date-time":"2022-06-29T00:00:00Z","timestamp":1656460800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Oper Res Int J"],"published-print":{"date-parts":[[2022,11]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>The purpose of this paper is to develop a performance assessment modeling for managing transport enterprises and provide a framework that explains the conditions under which performance of enterprises optimized. In doing so, the multiples streams built upon the different stakeholders and shareholders as well as social actors play in the transport enterprise performance optimization. The novelty of this paper is the development of a computational modeling framework addressing the added value footprint by large transport operators providing mobility and accessibility to a regional economy. The analysis outputs promoting explanations towards operational efficiency and business productivity on one hand; and supporting decisions toward sustainable development, business intelligence and new investments on the other. The assessment methodology is based on \"Fuzzy TOPSIS\" modelling, where a series of key performance indicators have been introduced, providing results over time to assess business innovation and illustrate drivers of action towards sustainable development and business intelligence. Managerial implication of the paper is the development of a multi-objective assessment framework providing essential support for managing real business applications in transportation and support decisions towards resources optimization, adjustments in cooperate governance model and policies, assessment of new investments and short-term or\/and long-term action plans.<\/jats:p>","DOI":"10.1007\/s12351-022-00719-9","type":"journal-article","created":{"date-parts":[[2022,6,29]],"date-time":"2022-06-29T09:07:57Z","timestamp":1656493677000},"page":"6037-6053","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Performance assessment modeling for managing transport enterprises based on modified fuzzy TOPSIS analysis"],"prefix":"10.1007","volume":"22","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5744-5110","authenticated-orcid":false,"given":"Dimitrios","family":"Dimitriou","sequence":"first","affiliation":[]},{"given":"Maria","family":"Sartzetaki","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,6,29]]},"reference":[{"issue":"1","key":"719_CR1","first-page":"1","volume":"4","author":"MA Agudel Latap\u00ed","year":"2019","unstructured":"Agudel Latap\u00ed MA, J\u00f3hannsd\u00f3ttir L, Dav\u00eddsd\u00f3ttir B (2019) A literature review of the history and evolution of corporate social responsibility. Int J Corp Soc Respon 4(1):1\u201323","journal-title":"Int J Corp Soc Respon"},{"key":"719_CR2","unstructured":"Athens International Airport (AIA) (2019), Annual and Sustainability Report https:\/\/www.aia.gr\/el\/company-and-business\/the-company\/Corporate-Publications\/annual-report. Accessed July 2021"},{"key":"719_CR3","doi-asserted-by":"publisher","first-page":"13051","DOI":"10.1016\/j.eswa.2012.05.056","volume":"39","author":"M Behzadian","year":"2012","unstructured":"Behzadian M et al (2012) A state-of the-art survey of TOPSIS applications. Expert Syst Appl 39:13051\u201313069","journal-title":"Expert Syst Appl"},{"issue":"1","key":"719_CR6","doi-asserted-by":"publisher","first-page":"1464378","DOI":"10.1080\/23311975.2018.1464378","volume":"5","author":"DJ Dimitriou","year":"2018","unstructured":"Dimitriou DJ (2018a) Comparative evaluation of airports productivity towards tourism development. Cogent Bus Manage 5(1):1464378","journal-title":"Cogent Bus Manage"},{"key":"719_CR11","doi-asserted-by":"publisher","unstructured":"Dimitriou D (2018b) Air transport economic footprint in remote tourist regions, pp 143\u2013158. https:\/\/doi.org\/10.5772\/intechopen.71597","DOI":"10.5772\/intechopen.71597"},{"issue":"2","key":"719_CR7","first-page":"262","volume":"10","author":"D Dimitriou","year":"2020","unstructured":"Dimitriou D (2020) Evaluation of corporate social responsibility performance in air transport enterprise. J Public Admin Govern 10(2):262\u2013278","journal-title":"J Public Admin Govern"},{"key":"719_CR12","doi-asserted-by":"publisher","unstructured":"Dimitriou D (2021) The evolution in transport operator\u2019s corporate structure: ownership and governance, pp 1\u201315. https:\/\/doi.org\/10.5772\/intechopen.96334","DOI":"10.5772\/intechopen.96334"},{"issue":"4","key":"719_CR8","doi-asserted-by":"publisher","first-page":"283","DOI":"10.1016\/j.ijtst.2018.07.001","volume":"7","author":"D Dimitriou","year":"2018","unstructured":"Dimitriou D, Sartzetaki M (2018) Assessing air transport socioeconomic footprint. Int J Transp Sci Technol 7(4):283\u2013290","journal-title":"Int J Transp Sci Technol"},{"key":"719_CR9","volume":"35","author":"D Dimitriou","year":"2020","unstructured":"Dimitriou D, Sartzetaki M (2020a) Assessment framework to develop and manage regional intermodal transport network. J Res Transp Bus Manage 35:100455","journal-title":"J Res Transp Bus Manage"},{"key":"719_CR13","doi-asserted-by":"publisher","first-page":"173","DOI":"10.1007\/978-3-030-28661-3_9","volume-title":"Sustainable aviation","author":"DJ Dimitriou","year":"2020","unstructured":"Dimitriou DJ, Sartzetaki MF (2020b) Social dimensions of aviation on sustainable development. In: Walker T, Bergantino A, Sprung-Much N, Loiacono L (eds) Sustainable aviation. Palgrave Macmillan, Cham, pp 173\u2013191"},{"key":"719_CR14","doi-asserted-by":"publisher","unstructured":"Dimitriou D, Sartzetaki M (2021a) National branding shifting to city branding: a new tendency for attracting investments and stimulating regional business ecosystems. In Pistikou V, Masouras A, Komodromos M (eds) Handbook of research on future policies and strategies for nation branding, pp 150\u2013163. IGI Global. https:\/\/doi.org\/10.4018\/978-1-7998-7533-8.ch009","DOI":"10.4018\/978-1-7998-7533-8.ch009"},{"key":"719_CR15","doi-asserted-by":"publisher","unstructured":"Dimitriou D, Zantanidis S (2021b) Key aspects of occupational health and safety towards efficiency and performance in air traffic management. In: Air traffic management and control. IntechOpen, pp 9\u201323. https:\/\/doi.org\/10.5772\/intechopen.101086","DOI":"10.5772\/intechopen.101086"},{"issue":"2017","key":"719_CR201","doi-asserted-by":"publisher","first-page":"5242","DOI":"10.1016\/j.trpro.2018.02.051","volume":"25","author":"D Dimitriou","year":"2017","unstructured":"Dimitriou D, Mourmouris J, Sartzetaki M (2017) Quantification of the air transport industry socio-economic impact on regions heavily depended on tourism. Transp Res Procedia 25(2017):5242\u20135254. https:\/\/doi.org\/10.1016\/j.trpro.2018.02.051","journal-title":"Transp Res Procedia"},{"key":"719_CR10","doi-asserted-by":"publisher","first-page":"17","DOI":"10.4018\/IJORIS.2021010102","volume":"12","author":"DJ Dimitriou","year":"2021","unstructured":"Dimitriou DJ, Sartzetaki M, Kalenteridou I (2021) Dual-level evaluation framework for airport user satisfaction. Int J Oper Res Inf Syst 12:17\u201330","journal-title":"Int J Oper Res Inf Syst"},{"key":"719_CR16","unstructured":"Eurostat (2021) Gross domestic product at market prices. Luxembourg: Eurostat. 30 July 2021. Retrieved October 2021"},{"issue":"3","key":"719_CR17","doi-asserted-by":"publisher","first-page":"290","DOI":"10.1108\/13598541211227126","volume":"17","author":"KW Green Jr","year":"2012","unstructured":"Green KW Jr, Zelbst PJ, Meacham J, Bhadauriab VS (2012) Green supply chain management practices: impact on performance. Supply Chain Manag 17(3):290\u2013305","journal-title":"Supply Chain Manag"},{"issue":"10","key":"719_CR18","doi-asserted-by":"publisher","first-page":"1870","DOI":"10.1016\/j.jbusres.2013.02.008","volume":"66","author":"C Herzig","year":"2013","unstructured":"Herzig C, Moon J (2013) Discourses on corporate social ir\/responsibility in the financial sector. J Bus Res 66(10):1870\u20131880","journal-title":"J Bus Res"},{"issue":"1","key":"719_CR19","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1111\/j.1467-8551.2011.00794.x","volume":"24","author":"C Hillenbrand","year":"2013","unstructured":"Hillenbrand C, Money K, Ghobadian A (2013) Unpacking the mechanism by which corporate responsibility impacts stakeholder relationships. Br J Manag 24(1):127\u2013146","journal-title":"Br J Manag"},{"key":"719_CR20","unstructured":"Human Development Report (2020) The next frontier: human development and the anthropocene (PDF). hdr.undp.org. United Nations Development Programme. 15 December 2020. pp. 343\u2013346. ISBN 978\u20139\u2013211\u201326442\u20135. Retrieved 15 December 2021."},{"key":"719_CR21","unstructured":"IMF (2020) International Monetary Fund (2020), https:\/\/www.imf.org\/external\/datamapper\/NGDPD@WEO\/GRC?zoom=GRC&highlight=GRC"},{"key":"719_CR5","doi-asserted-by":"publisher","first-page":"83","DOI":"10.1016\/j.tranpol.2014.09.011","volume":"37","author":"C Kelly","year":"2015","unstructured":"Kelly C, Laird J, Costantini S, Richards P, Carbajo J, Nellthorpa J (2015) Ex post appraisal: What lessons can be learnt from EU cohesion funded transport projects? Transp Policy 37:83\u201391","journal-title":"Transp Policy"},{"key":"719_CR22","first-page":"77","volume":"1","author":"J Kiel","year":"2014","unstructured":"Kiel J, Smith RH, Ubbels B (2014) The impact of transport investments on competitiveness. Transp Res Proc 1:77\u201388","journal-title":"Transp Res Proc"},{"key":"719_CR23","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1016\/j.jclepro.2013.07.017","volume":"65","author":"J Klewitz","year":"2014","unstructured":"Klewitz J, Hansen EG (2014) Sustainability-oriented innovation of SMEs: a systematic review. J Clean Prod 65:57\u201375","journal-title":"J Clean Prod"},{"issue":"10","key":"719_CR24","doi-asserted-by":"publisher","first-page":"1928","DOI":"10.1016\/j.jbusres.2013.02.015","volume":"66","author":"N Lin-Hi","year":"2013","unstructured":"Lin-Hi N, M\u00fcller K (2013) The CSR bottom line: preventing corporate social irresponsibility. J Bus Res 66(10):1928\u20131936","journal-title":"J Bus Res"},{"key":"719_CR25","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1016\/j.retrec.2014.09.013","volume":"47","author":"P Mackie","year":"2014","unstructured":"Mackie P, Worsley T, Eliasson J (2014) Transport appraisal revisited. Res Transp Econ 47:3\u201318","journal-title":"Res Transp Econ"},{"key":"719_CR26","doi-asserted-by":"publisher","first-page":"10","DOI":"10.1017\/CBO9780511626982","volume-title":"Input-output analysis: foundations and extensions, 2nd Edn","author":"RE Miller","year":"2009","unstructured":"Miller RE, Blair PD (2009) Input-output analysis: foundations and extensions, 2nd Edn. Cambridge University Press, Cambridge, pp 10\u201329"},{"key":"719_CR4","unstructured":"Marr B (2012) Key Performance Indicators (KPI): the 75 measures every manager needs to know (Financial Times Series) 1st edn, pp 257\u2013261"},{"issue":"1","key":"719_CR27","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1016\/j.retrec.2010.07.030","volume":"29","author":"D Nelson John","year":"2010","unstructured":"Nelson John D, Wright S, Brian M, Giorgio A, Aristotelis N (2010) Recent developments in flexible transport services. Res Transp Econ 29(1):243\u2013248","journal-title":"Res Transp Econ"},{"issue":"3","key":"719_CR28","doi-asserted-by":"publisher","first-page":"295","DOI":"10.1016\/j.jbusres.2013.05.016","volume":"67","author":"J Park","year":"2014","unstructured":"Park J, Lee H, Kim C (2014) Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers\u2019 perspectives. J Bus Res 67(3):295\u2013302","journal-title":"J Bus Res"},{"key":"719_CR29","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1016\/j.jclepro.2014.10.095","volume":"105","author":"J Poplawska","year":"2014","unstructured":"Poplawska J, Labib A, Reed DM, Ishizaka A (2014) Stakeholder profile definition and salience measurement with fuzzy logic and visual analytics applied to corporate social responsibility case study. J Clean Prod 105:103\u2013115","journal-title":"J Clean Prod"},{"issue":"6","key":"719_CR30","first-page":"82","volume":"3","author":"M Sartzetaki","year":"2019","unstructured":"Sartzetaki M (2019) Value based management analysis framework towards transport enterprises resilience. Int J Econ Bus Manag Res 3(6):82\u201396","journal-title":"Int J Econ Bus Manag Res"},{"issue":"2","key":"719_CR31","doi-asserted-by":"publisher","first-page":"285","DOI":"10.1016\/j.tra.2011.09.006","volume":"46","author":"S Tscharaktschiew","year":"2012","unstructured":"Tscharaktschiew S, Hirte G (2012) Should subsidies to urban passenger transport be increased? A spatial CGE analysis for a German metropolitan area. Trans Res Part A Policy Pract 46(2):285\u2013309","journal-title":"Trans Res Part A Policy Pract"},{"issue":"1","key":"719_CR32","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1515\/noise-2020-0008","volume":"7","author":"K Vogiatzis","year":"2020","unstructured":"Vogiatzis K, Dimitriou D, Gerolymatou G, Konstantinidis A (2020) Strategic noise mapping in Athens International Airport: a tool for balanced approach & health effects evaluation. Noise Mapping Int J 7(1):87\u201398","journal-title":"Noise Mapping Int J"},{"key":"719_CR33","unstructured":"World Bank (2021) Gross domestic product 2020. Washington, D.C.: World Bank. 1 July 2021. Retrieved October 2021."},{"key":"719_CR34","unstructured":"Yu J, Li Y-W (2008) Multilevel-fuzzy comprehensive evaluation method of airline's competitiveness, vol 8, pp 116\u2013121"},{"issue":"2","key":"719_CR35","doi-asserted-by":"publisher","first-page":"653","DOI":"10.1016\/j.asoc.2009.08.040","volume":"10","author":"Y Zhuang","year":"2010","unstructured":"Zhuang Y, Yang J (2010) An improved ant colony optimization algorithm for solving a complex combinatorial optimization problem. Appl Soft Comput 10(2):653\u2013660","journal-title":"Appl Soft Comput"}],"container-title":["Operational Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12351-022-00719-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s12351-022-00719-9\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12351-022-00719-9.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,10,21]],"date-time":"2022-10-21T14:15:51Z","timestamp":1666361751000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s12351-022-00719-9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,6,29]]},"references-count":36,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2022,11]]}},"alternative-id":["719"],"URL":"https:\/\/doi.org\/10.1007\/s12351-022-00719-9","relation":{},"ISSN":["1109-2858","1866-1505"],"issn-type":[{"value":"1109-2858","type":"print"},{"value":"1866-1505","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,6,29]]},"assertion":[{"value":"30 November 2021","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"1 April 2022","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"9 May 2022","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"29 June 2022","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}