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The issue is important due to the general digitalisation and implementation of welfare technology and care robots. The aim of the study was to explore perceptions of care robot orientation from the potential users\u2019 perspective. Data were collected by focus group interviews in Finland, Germany and Sweden. In all three countries, potential user groups were represented: older adults, relatives, professional caregivers and care service managers. A qualitative descriptive method was used for analysing data. The data revealed three aspects of care robot orientation: (1) <jats:italic>What<\/jats:italic> care robot orientation is, (2) <jats:italic>Who<\/jats:italic> needs it and by <jats:italic>Whom<\/jats:italic> it should be given and (3) <jats:italic>How<\/jats:italic> it should be performed. The need for care robot orientation is general in society. In the absence of knowledge about care robots, it is nearly impossible to know what to ask for or actually seek information about. Therefore, care robot orientation must be founded on agile implementation planning for care robots, with a firm basis in trustworthy knowledge and information and respecting individuals\u2019 wishes. This also gives rise to an ethical challenge when care robots are offered to people having reduced decision-making ability (dementia, cognitive impairment), along with the issue of who then should make the decision. The mapping of the <jats:italic>What<\/jats:italic>, <jats:italic>Who\/Whom<\/jats:italic> and <jats:italic>How<\/jats:italic> aspects of care robot orientation offers a foundation for the creation of orientation models, which might facilitate structured and goal-oriented care robot orientation strategies.<\/jats:p>","DOI":"10.1007\/s12369-020-00619-y","type":"journal-article","created":{"date-parts":[[2020,1,21]],"date-time":"2020-01-21T10:03:17Z","timestamp":1579600997000},"page":"1103-1117","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":54,"title":["Care Robot Orientation: What, Who and How? 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