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Through this user study,\n we want to see how ethics influence user\u2019s intention to use a robot in a frontline service context. We want to observe the importance of each ethical attribute on user\u2019s intention to use the robot in the future. To achieve this goal, we incorporated a video that showed Pepper, the robot, in action. Then respondents had to answer questions about their perception of robots based on the video. Based on a final sample of 341 respondents, we used structural equation modeling (SEM)\n to test our hypotheses. The results show that the most important ethical issue is the <jats:italic>Replacement and its implications for labor<\/jats:italic>. When we look at the impact of the ethical issues on the intention to use, we discovered that the variables impacting the most are <jats:italic>Social cues, Trust and Safety<\/jats:italic>.\n<\/jats:p>","DOI":"10.1007\/s12369-021-00857-8","type":"journal-article","created":{"date-parts":[[2022,1,13]],"date-time":"2022-01-13T14:10:45Z","timestamp":1642083045000},"page":"1103-1115","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":63,"title":["How Ethical Issues Raised by Human\u2013Robot Interaction can Impact the Intention to use the Robot?"],"prefix":"10.1007","volume":"14","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9239-5593","authenticated-orcid":false,"given":"Reza","family":"Etemad-Sajadi","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Antonin","family":"Soussan","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Th\u00e9o","family":"Sch\u00f6pfer","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2022,1,13]]},"reference":[{"key":"857_CR1","unstructured":"Beer JM, Prakash A, Mitzner TL, Rogers WA (2011) Understanding robot acceptance, Georgia Institute of Technology, 1\u201345"},{"issue":"2","key":"857_CR2","doi-asserted-by":"publisher","first-page":"74","DOI":"10.5898\/JHRI.3.2.Beer","volume":"3","author":"JM Beer","year":"2014","unstructured":"Beer JM, Fisk AD, Rogers WA (2014) Toward a framework for levels of robot autonomy in human-robot interaction. 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