{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T18:49:52Z","timestamp":1776106192253,"version":"3.50.1"},"reference-count":42,"publisher":"Springer Science and Business Media LLC","issue":"6","license":[{"start":{"date-parts":[[2022,9,8]],"date-time":"2022-09-08T00:00:00Z","timestamp":1662595200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,9,8]],"date-time":"2022-09-08T00:00:00Z","timestamp":1662595200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Int J of Soc Robotics"],"published-print":{"date-parts":[[2024,6]]},"DOI":"10.1007\/s12369-022-00912-y","type":"journal-article","created":{"date-parts":[[2022,9,8]],"date-time":"2022-09-08T03:25:13Z","timestamp":1662607513000},"page":"1049-1067","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":21,"title":["Is It Personal? The Impact of Personally Relevant Robotic Failures (PeRFs) on Humans' Trust, Likeability, and Willingness to Use the Robot"],"prefix":"10.1007","volume":"16","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1602-0765","authenticated-orcid":false,"given":"Romi","family":"Gideoni","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0674-6623","authenticated-orcid":false,"given":"Shanee","family":"Honig","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9523-0161","authenticated-orcid":false,"given":"Tal","family":"Oron-Gilad","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,9,8]]},"reference":[{"key":"912_CR1","unstructured":"International Federation of Robotics, Executive summary world robotics 2020 service robots"},{"issue":"861","key":"912_CR2","doi-asserted-by":"publisher","first-page":"1","DOI":"10.3389\/fpsyg.2018.00861","volume":"9","author":"S Honig","year":"2018","unstructured":"Honig S, Oron-gilad T (2018) Understanding and resolving failures in human\u2013robot interaction: literature review and model development. Front Psychol 9(861):1\u201321. https:\/\/doi.org\/10.3389\/fpsyg.2018.00861","journal-title":"Front Psychol"},{"key":"912_CR3","doi-asserted-by":"publisher","first-page":"234","DOI":"10.3389\/frobt.2021.656385","volume":"8","author":"S Honig","year":"2021","unstructured":"Honig S, Oron-Gilad T (2021) Expect the unexpected: leveraging the human\u2013robot ecosystem to handle unexpected robot failures. Front Robot AI 8:234. https:\/\/doi.org\/10.3389\/frobt.2021.656385","journal-title":"Front Robot AI"},{"issue":"2","key":"912_CR4","doi-asserted-by":"publisher","first-page":"220","DOI":"10.1007\/s13198-015-0408-9","volume":"7","author":"PH Tsarouhas","year":"2016","unstructured":"Tsarouhas PH, Fourlas GK (2016) Mission reliability estimation of mobile robot system. Int J Syst Assur Eng Manag 7(2):220\u2013228. https:\/\/doi.org\/10.1007\/s13198-015-0408-9","journal-title":"Int J Syst Assur Eng Manag"},{"key":"912_CR5","doi-asserted-by":"publisher","unstructured":"Rossi A, Dautenhahn K, Koay KL, Walters ML (2017) Human perceptions of the severity of domestic robot errors human perceptions of the severity of domestic robot errors. In: International conference on social robotics, pp 647\u2013656. https:\/\/doi.org\/10.1007\/978-3-319-70022-9","DOI":"10.1007\/978-3-319-70022-9"},{"key":"912_CR6","doi-asserted-by":"crossref","unstructured":"van Waveren S, Carter EJ, Leite I (2019) Take one for the team\u202f: the effects of error severity in collaborative tasks with social robots. In: ACM intelligent virtual agents, pp 151\u2013158","DOI":"10.1145\/3308532.3329475"},{"key":"912_CR7","doi-asserted-by":"publisher","unstructured":"Stiber M, Huang CM (2020) Not all errors are created equal: Exploring human responses to robot errors with varying severity. In: ICMI 2020 companion\u2013companion publication of the 2020 international conference on multimodal interaction, pp 97\u2013101. https:\/\/doi.org\/10.1145\/3395035.3425245","DOI":"10.1145\/3395035.3425245"},{"issue":"3","key":"912_CR8","doi-asserted-by":"publisher","first-page":"455","DOI":"10.1075\/is.18067.flo","volume":"20","author":"R Flook","year":"2019","unstructured":"Flook R, Shrinah A, Wijnen L, Eder K, Melhuish C, Lemaignan S (2019) On the impact of different types of errors on trust in human\u2013robot interaction: are laboratory-based HRI experiments trustworthy\u202f? Social Cues Robot Interact Trust Accept 20(3):455\u2013486","journal-title":"Social Cues Robot Interact Trust Accept"},{"key":"912_CR9","doi-asserted-by":"publisher","first-page":"210","DOI":"10.1086\/209158","volume":"15","author":"RL Celsi","year":"1988","unstructured":"Celsi RL, Olson JC (1988) The role of involvement in attention and comprehension processes. J Consum Res 15:210\u2013224","journal-title":"J Consum Res"},{"key":"912_CR10","unstructured":"Honig S, Katz D, Oron-Gilad T, Edan Y (2016) The influence of following angle on performance metrics of a human-following robot. In: IEEE international symposium on robot and human interactive communication, pp 593\u2013598. https:\/\/www.researchgate.net\/publication\/307470385"},{"issue":"1","key":"912_CR11","doi-asserted-by":"publisher","first-page":"312","DOI":"10.1016\/j.concog.2007.04.003","volume":"17","author":"SJ Cunningham","year":"2008","unstructured":"Cunningham SJ, Turk DJ, Macdonald LM, Neil Macrae C (2008) Yours or mine? Ownership and memory. Conscious Cognit 17(1):312\u2013318. https:\/\/doi.org\/10.1016\/j.concog.2007.04.003","journal-title":"Conscious Cognit"},{"key":"912_CR12","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1086\/209154","volume":"15","author":"RW Belk","year":"1988","unstructured":"Belk RW (1988) Possessions and the extended self. J Consum Res 15:139\u2013168","journal-title":"J Consum Res"},{"issue":"2","key":"912_CR13","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1207\/s15324834basp0202_2","volume":"2","author":"PM Wicklund","year":"1981","unstructured":"Wicklund PM, Gollwitzer RA (1981) Symbolic self-completion, attempted influence, and self-deprecation. Basic Appl Soc Psychol 2(2):89\u2013114","journal-title":"Basic Appl Soc Psychol"},{"issue":"4","key":"912_CR14","doi-asserted-by":"publisher","first-page":"1039","DOI":"10.2307\/2937956","volume":"106","author":"A Tversky","year":"1991","unstructured":"Tversky A, Kahneman D (1991) Loss aversion in riskless choice: a reference-dependent model. Q J Econ 106(4):1039\u20131061","journal-title":"Q J Econ"},{"issue":"1","key":"912_CR15","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1007\/s10683-011-9294-4","volume":"15","author":"M Rosenboim","year":"2012","unstructured":"Rosenboim M, Shavit T (2012) Whose money is it anyway? Using prepaid incentives in experimental economics to create a natural environment. Exp Econ 15(1):145\u2013157. https:\/\/doi.org\/10.1007\/s10683-011-9294-4","journal-title":"Exp Econ"},{"key":"912_CR16","unstructured":"Jones EE, Nisbett RE (1971)\nThe actorand the observer: Divergent peceptions of the causes of behavior.\" In EE Jones, DE\nKanouse, HH Kelly, RE Nisbett, S. Valins, & B. Weiner, (Eds.), Attribution: Perceiveing the\ncauses of behavior"},{"issue":"6","key":"912_CR17","doi-asserted-by":"publisher","first-page":"1103","DOI":"10.1086\/661529","volume":"38","author":"IW Hung","year":"2012","unstructured":"Hung IW, Mukhopadhyay A (2012) Lenses of the heart: how actors\u2019 and observers\u2019 perspectives influence emotional experiences. J Consum Res 38(6):1103\u20131115. https:\/\/doi.org\/10.1086\/661529","journal-title":"J Consum Res"},{"issue":"5","key":"912_CR18","doi-asserted-by":"publisher","first-page":"847","DOI":"10.1037\/0022-3514.41.5.847","volume":"41","author":"RE Petty","year":"1981","unstructured":"Petty RE, Cacioppo JT, Goldman R (1981) personal involvement as a determinant of argument-based persuasion. J Pers Soc Psychol 41(5):847\u2013855","journal-title":"J Pers Soc Psychol"},{"issue":"9","key":"912_CR19","doi-asserted-by":"publisher","first-page":"1470","DOI":"10.1093\/scan\/nsx075","volume":"12","author":"M Bayer","year":"2017","unstructured":"Bayer M, Ruthmann K, Schacht A (2017) The impact of personal relevance on emotion processing\u202f: evidence from event-related potentials and pupillary responses. Soc Cognit Affect Neurosci 12(9):1470\u20131479. https:\/\/doi.org\/10.1093\/scan\/nsx075","journal-title":"Soc Cognit Affect Neurosci"},{"key":"912_CR20","unstructured":"Brooks D (2017) A Human-centric approach to autonomous robot failures, Massachusetts (2017)"},{"key":"912_CR21","doi-asserted-by":"publisher","unstructured":"Gompei T, Umemuro H (2015) \"A robot's slip of the tongue: Effect\nof speech error on the familiarity of a humanoid robot,\" 2015 24th IEEE International Symposium\non Robot and Human Interactive Communication (RO-MAN), 2015, pp. 331\u2013336. https:\/\/doi.org\/10.1109\/ROMAN.2015.7333630","DOI":"10.1109\/ROMAN.2015.7333630"},{"key":"912_CR22","doi-asserted-by":"crossref","unstructured":"Cha E, Dragan AD, Srinivasa SS (2015) \u201cPerceived\nrobot capability,\u201d In proceedings- IEEE international workshop on robot and human interactive\ncommunication, vol. 2015-Novem, pp. 541\u2013548","DOI":"10.1109\/ROMAN.2015.7333656"},{"issue":"21","key":"912_CR23","doi-asserted-by":"publisher","first-page":"1","DOI":"10.3389\/frobt.2017.00021","volume":"4","author":"N Mirnig","year":"2017","unstructured":"Mirnig N, Stollnberger G, Miksch M, Stadler S, Giuliani M, Tscheligi M (2017) To err is robot: how humans assess and act toward an erroneous social robot. Front Robot AI 4(21):1\u201315. https:\/\/doi.org\/10.3389\/frobt.2017.00021","journal-title":"Front Robot AI"},{"key":"912_CR24","doi-asserted-by":"publisher","first-page":"137","DOI":"10.1515\/pjbr-2018-0010","volume":"9","author":"A Rossi","year":"2018","unstructured":"Rossi A, Dautenhahn K, Koay KL, Walters ML (2018) The impact of peoples \u2019 personal dispositions and personalities on their trust of robots in an emergency scenario. Paladyn J Behav Robot de Gruyter 9:137\u2013154","journal-title":"Paladyn J Behav Robot de Gruyter"},{"key":"912_CR25","doi-asserted-by":"publisher","unstructured":"Salem M, Lakatos G, Amirabdollahian F, Dautenhahn K (2015) Would you trust a (faulty) robot\u202f?: Effects of error, task type and personality on human\u2013robot cooperation and trust. In: HRI\u201915 proceedings of the tenth annual ACM\/IEEE international conference on human\u2013robot interaction, pp 141\u2013148. https:\/\/doi.org\/10.1145\/2696454.2696497","DOI":"10.1145\/2696454.2696497"},{"key":"912_CR26","unstructured":"Bajones M, Weiss A, Vincze M (2016) Help , Anyone\u202f? A user study for modeling robotic behavior to mitigate malfunctions with the help of the user"},{"key":"912_CR27","doi-asserted-by":"publisher","unstructured":"Morales CG, Carter EJ, Tan XZ, Steinfeld A (2019) Interaction needs and opportunities for failing robots. In: DIS \u201919 Proceedings of the 2019 on designing interactive systems conference, pp 659\u2013670. https:\/\/doi.org\/10.1145\/3322276.3322345","DOI":"10.1145\/3322276.3322345"},{"key":"912_CR28","doi-asserted-by":"publisher","unstructured":"Kwon M, Huang SH, Dragan AD (2018) Expressing robot incapability. In: HRI\u201918 proceedings of the 2018 ACM\/IEEE international conference on human\u2013robot interaction, pp 87\u201395. https:\/\/doi.org\/10.1145\/3171221.3171276","DOI":"10.1145\/3171221.3171276"},{"issue":"4","key":"912_CR29","doi-asserted-by":"publisher","first-page":"321","DOI":"10.1080\/14639220500535301","volume":"8","author":"NR Bailey","year":"2007","unstructured":"Bailey NR, Scerbo MW (2007) Automation-induced complacency for monitoring highly reliable systems: the role of task complexity, system experience, and operator trust. Theor Issues Ergonom Sci ISSN 8(4):321\u2013348. https:\/\/doi.org\/10.1080\/14639220500535301","journal-title":"Theor Issues Ergonom Sci ISSN"},{"key":"912_CR30","doi-asserted-by":"publisher","unstructured":"Rossi A, Dautenhahn K, Koay KL, Walters ML (2017) How the timing and magnitude of robot errors influence peoples\u2019 trust of robots in an emergency scenario. In: 9th International conference, ICSR 2017, no. July 2019, pp 1\u201310. https:\/\/doi.org\/10.1007\/978-3-319-70022-9.","DOI":"10.1007\/978-3-319-70022-9"},{"key":"912_CR31","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-013-0196-9","author":"M Salem","year":"2013","unstructured":"Salem M, Eyssel F, Rohlfing K, Kopp S, Joublin F (2013) To Err is human(-like): effects of robot gesture on perceived anthropomorphism and likability. Int J Soc Robot. https:\/\/doi.org\/10.1007\/s12369-013-0196-9","journal-title":"Int J Soc Robot"},{"key":"912_CR32","unstructured":"Rosenthal S, Biswas J, Veloso M (2010) An effective personal mobile robot agent through symbiotic human\u2013robot interaction. In: AAMAS \u201910 proceedings of the 9th international conference on autonomous agents and multiagent systems, vol 1. pp 915\u2013922"},{"issue":"8","key":"912_CR33","doi-asserted-by":"publisher","first-page":"1270","DOI":"10.1177\/0146167219900439","volume":"46","author":"ER Smith","year":"2020","unstructured":"Smith ER, Sherrin S, Fraune MR, \u0160abanovi\u0107 S (2020) Positive emotions, more than anxiety or other negative emotions, predict willingness to interact with robots. Pers Soc Psychol Bull 46(8):1270\u20131283. https:\/\/doi.org\/10.1177\/0146167219900439","journal-title":"Pers Soc Psychol Bull"},{"key":"912_CR34","doi-asserted-by":"publisher","unstructured":"Yu K, Conway D, Taib R, Chen F (2017) User trust dynamics\u202f: an investigation driven by differences in system user trust dynamics\u202f: an investigation driven by differences in system performance. In: IUI\u201917 Proceedings of the 22nd international conference on intelligent user interfaces, pp 307\u2013317. https:\/\/doi.org\/10.1145\/3025171.3025219","DOI":"10.1145\/3025171.3025219"},{"issue":"1","key":"912_CR35","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1080\/10864415.2001.11044227","volume":"6","author":"MKO Lee","year":"2001","unstructured":"Lee MKO, Turban E (2001) A trust model for consumer internet shopping. Int J Electron Commer 6(1):75\u201391. https:\/\/doi.org\/10.1080\/10864415.2001.11044227","journal-title":"Int J Electron Commer"},{"issue":"1","key":"912_CR36","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1108\/02635570710719034","volume":"107","author":"YH Chen","year":"2007","unstructured":"Chen YH, Barnes S (2007) Initial trust and online buyer behaviour. Ind Manag Data Syst 107(1):21\u201336. https:\/\/doi.org\/10.1108\/02635570710719034","journal-title":"Ind Manag Data Syst"},{"key":"912_CR37","unstructured":"Bartneck C, Kulic D, Croft E (2008) Measuring the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. In: Proceedings of the metrics for human\u2013robot interaction workshop in affiliation with the 3rd ACM\/IEEE international conference on human\u2013robot interaction (HRI 2008), pp 37\u201344"},{"key":"912_CR38","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1086\/209304","volume":"19","author":"ML Richins","year":"1992","unstructured":"Richins ML, Dawson S (1992) A consumer values orientation for materialism and its measurement: scale development and validation. J Consum Res 19:303\u2013316. https:\/\/doi.org\/10.1086\/209304","journal-title":"J Consum Res"},{"issue":"2","key":"912_CR39","doi-asserted-by":"publisher","first-page":"152","DOI":"10.1002\/bdm.2102","volume":"32","author":"DC Zhang","year":"2019","unstructured":"Zhang DC, Highhouse S, Nye CD (2019) Development and validation of the general risk propensity scale (GRiPS). J Behav Decis Mak 32(2):152\u2013167. https:\/\/doi.org\/10.1002\/bdm.2102","journal-title":"J Behav Decis Mak"},{"key":"912_CR40","doi-asserted-by":"publisher","DOI":"10.1145\/3139352","author":"A Rosenthal Von Der P\u00fctten","year":"2018","unstructured":"Rosenthal Von Der P\u00fctten A, Bock N (2018) Development and Validation of the self-efficacy in human\u2013robot-interaction Scale (SE-HRI). ACM Trans Human Robot Interact. https:\/\/doi.org\/10.1145\/3139352","journal-title":"ACM Trans Human Robot Interact"},{"key":"912_CR41","doi-asserted-by":"crossref","unstructured":"Eyssel F, Bobinger S, de Ruiter L (2012) If you sound like me, you must be more human\u2019: on the interplay of robot and user features on human\u2013robot acceptance and anthropomorphism. In: 2012 7th ACM\/IEEE international conference on human\u2013robot interaction (HRI), pp 125\u2013126","DOI":"10.1145\/2157689.2157717"},{"issue":"1","key":"912_CR42","doi-asserted-by":"publisher","first-page":"62","DOI":"10.1080\/00223890802484381","volume":"91","author":"RN Spreng","year":"2009","unstructured":"Spreng RN, McKinnon MC, Mar RA, Levine B (2009) The Toronto empathy questionnaire: Scale development and initial validation of a factor-analytic solution to multiple empathy measures. J Pers Assess 91(1):62\u201371. https:\/\/doi.org\/10.1080\/00223890802484381","journal-title":"J Pers Assess"}],"container-title":["International Journal of Social Robotics"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12369-022-00912-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s12369-022-00912-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12369-022-00912-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,18]],"date-time":"2025-04-18T04:59:32Z","timestamp":1744952372000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s12369-022-00912-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,9,8]]},"references-count":42,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2024,6]]}},"alternative-id":["912"],"URL":"https:\/\/doi.org\/10.1007\/s12369-022-00912-y","relation":{},"ISSN":["1875-4791","1875-4805"],"issn-type":[{"value":"1875-4791","type":"print"},{"value":"1875-4805","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,9,8]]},"assertion":[{"value":"22 June 2022","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"8 September 2022","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}