{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,2]],"date-time":"2026-06-02T09:12:25Z","timestamp":1780391545187,"version":"3.54.1"},"reference-count":88,"publisher":"Springer Science and Business Media LLC","issue":"4","license":[{"start":{"date-parts":[[2025,3,4]],"date-time":"2025-03-04T00:00:00Z","timestamp":1741046400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2025,3,4]],"date-time":"2025-03-04T00:00:00Z","timestamp":1741046400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"DOI":"10.13039\/501100009047","name":"Strategic Research Council","doi-asserted-by":"publisher","award":["292980"],"award-info":[{"award-number":["292980"]}],"id":[{"id":"10.13039\/501100009047","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100009047","name":"Strategic Research Council","doi-asserted-by":"publisher","award":["314180"],"award-info":[{"award-number":["314180"]}],"id":[{"id":"10.13039\/501100009047","id-type":"DOI","asserted-by":"publisher"}]},{"name":"LUT University (previously Lappeenranta University of Technology"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Int J of Soc Robotics"],"published-print":{"date-parts":[[2025,4]]},"abstract":"<jats:title>Abstract<\/jats:title>\n          <jats:p>Despite the growing interest in using robots in elderly care, there is still little experience with these robots in real care settings\u2014particularly how technologies are integrated into services in a long-term perspective. This study analyses the use of the care robot Zora in public elderly care services in Finland. We use domestication theory as our conceptual framework for analyzing the processes when a care robot is used in a care organization. Our research is based on an empirical case study conducted in two phases: the introduction phase, which occurred in two care homes and in one geriatric rehabilitation hospital, and the follow-up phase, which took place after three years. The first dataset consists of the observations of 27 sessions where the robot was used and 49 semi-structured interviews. The second dataset consists of seven follow-up interviews. We identify the facilitating and hindering factors in the implementation process, and categorize whether they belong to the practical, symbolic, or cognitive dimension of domestication. This study reveals both facilitating and hindering aspects of technology domestication, which help to understand technology domestication processes in organizations. This study contributes to revealing the details in the complicated discourse between use and non-use of technology. The lesson learned is that successful domestication requires strengthening the promoting factors while also tackling the hindering factors. If the hindering factors are overlooked, technology implementation is likely to remain at the level of unsystematic pilot projects that do not develop further.<\/jats:p>","DOI":"10.1007\/s12369-025-01226-5","type":"journal-article","created":{"date-parts":[[2025,3,4]],"date-time":"2025-03-04T05:02:14Z","timestamp":1741064534000},"page":"655-674","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Towards Technology Domestication in a Care Organization? Facilitating and Hindering Factors in Care Robot Use"],"prefix":"10.1007","volume":"17","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0555-5884","authenticated-orcid":false,"given":"Satu","family":"Pekkarinen","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lea","family":"Hennala","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Helin\u00e4","family":"Melkas","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2025,3,4]]},"reference":[{"key":"1226_CR1","doi-asserted-by":"publisher","first-page":"982","DOI":"10.1016\/j.ijmedinf.2015.07.002","volume":"84","author":"V Kapadia","year":"2015","unstructured":"Kapadia V, Ariani A, Li J, Ray PK (2015) Emerging ICT implementation issues in aged care. Int J Med Inform 84:982\u2013900. https:\/\/doi.org\/10.1016\/j.ijmedinf.2015.07.002","journal-title":"Int J Med Inform"},{"key":"1226_CR2","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1007\/978-3-540-75331-5_4","volume-title":"The silver market phenomenon. Business opportunities in an era of demographic change","author":"N Malanowski","year":"2008","unstructured":"Malanowski N (2008) Matching demand and supply: Future technologies for active ageing in Europe. In: Kohlbacher F, Herstatt C (eds) The silver market phenomenon. Business opportunities in an era of demographic change. Springer, Berlin, pp 41\u201353"},{"key":"1226_CR3","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.techfore.2014.11.010","volume":"93","author":"A Peine","year":"2015","unstructured":"Peine A, Faulkner A, J\u00e6ger B, Moors E (2015) Science, technology and the \u2018grand challenge\u2019 of ageing: understanding the socio-material constitution of later life. Technol Forecast Soc Change 93:1\u20139. https:\/\/doi.org\/10.1016\/j.techfore.2014.11.010","journal-title":"Technol Forecast Soc Change"},{"key":"1226_CR4","doi-asserted-by":"publisher","first-page":"467","DOI":"10.1007\/s00146-021-01206-z","volume":"37","author":"A Maibaum","year":"2021","unstructured":"Maibaum A, Bischof A, Hergesell J, Lipp B (2021) A critique of robotics in health care. AI Soc 37:467\u2013477. https:\/\/doi.org\/10.1007\/s00146-021-01206-z","journal-title":"AI Soc"},{"key":"1226_CR5","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1016\/j.ijmedinf.2015.05.014","volume":"85","author":"P Khosravi","year":"2016","unstructured":"Khosravi P, Ghapanchi AH (2016) Investigating the effectiveness of technologies applied to assist seniors: a systematic literature review. Int J Med Inform 85:17\u201326. https:\/\/doi.org\/10.1016\/j.ijmedinf.2015.05.014","journal-title":"Int J Med Inform"},{"key":"1226_CR6","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1016\/j.futures.2017.03.006","volume":"90","author":"S Makridakis","year":"2017","unstructured":"Makridakis S (2017) The forthcoming artificial intelligence (AI) revolution: its impact on society and firms. Futures 90:46\u201360. https:\/\/doi.org\/10.1016\/j.futures.2017.03.006","journal-title":"Futures"},{"key":"1226_CR7","doi-asserted-by":"publisher","first-page":"657","DOI":"10.1007\/s12369-021-00816-3","volume":"14","author":"G Bardaro","year":"2022","unstructured":"Bardaro G, Antonini A, Motta E (2022) Robots for elderly care in the home: a landscape analysis and co-design toolkit. Int J Soc Robot 14:657\u2013681. https:\/\/doi.org\/10.1007\/s12369-021-00816-3","journal-title":"Int J Soc Robot"},{"key":"1226_CR8","doi-asserted-by":"publisher","first-page":"88","DOI":"10.1080\/10400435.2014.978916","volume":"27","author":"S Bedaf","year":"2015","unstructured":"Bedaf S, Gelderblom GJ, de Witte L (2015) Overview and categorization of robots supporting independent living of elderly people: what activities do they support and how far have they developed. Assist Technol 27:88\u2013100. https:\/\/doi.org\/10.1080\/10400435.2014.978916","journal-title":"Assist Technol"},{"key":"1226_CR9","doi-asserted-by":"publisher","first-page":"660","DOI":"10.1177\/03063127221081446","volume":"53","author":"B Lipp","year":"2023","unstructured":"Lipp B (2023) Caring for robots: how care comes to matter in human-machine interfacing. Soc Stud Sci 53:660\u2013685. https:\/\/doi.org\/10.1177\/03063127221081446","journal-title":"Soc Stud Sci"},{"key":"1226_CR10","doi-asserted-by":"publisher","first-page":"247","DOI":"10.1007\/s10676-020-09536-0","volume":"22","author":"L Van Aerschot","year":"2020","unstructured":"Van Aerschot L, Parviainen J (2020) Robots responding to care needs? A multitasking care robot pursued for 25 years, available products offer simple entertainment and instrumental assistance. Ethics Inf Technol 22:247\u2013256. https:\/\/doi.org\/10.1007\/s10676-020-09536-0","journal-title":"Ethics Inf Technol"},{"key":"1226_CR11","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2019.104041","volume":"134","author":"H Melkas","year":"2020","unstructured":"Melkas H, Hennala L, Pekkarinen S, Kyrki V (2020) Impacts of robot implementation on care personnel and clients in elderly-care institutions. Int J Med Inform 134:104041. https:\/\/doi.org\/10.1016\/j.ijmedinf.2019.104041","journal-title":"Int J Med Inform"},{"key":"1226_CR12","doi-asserted-by":"publisher","DOI":"10.1016\/j.futures.2020.102593","volume":"122","author":"S Pekkarinen","year":"2020","unstructured":"Pekkarinen S, Hennala L, Tuisku O, Gustafsson C, Johansson-Pajala R-M, Thommes K, Hoppe JA, Melkas H (2020) Embedding care robots into society and practice: socio-technical considerations. Futures 122:102593. https:\/\/doi.org\/10.1016\/j.futures.2020.102593","journal-title":"Futures"},{"key":"1226_CR13","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/10400435.2021.1880493","volume":"5","author":"M Andtfolk","year":"2021","unstructured":"Andtfolk M, Nyholm L, Eide H, Fagerstr\u00f6m L (2021) Humanoid robots in the care of older persons\u2014a scoping review. Assist Technol 5:1\u20139. https:\/\/doi.org\/10.1080\/10400435.2021.1880493","journal-title":"Assist Technol"},{"key":"1226_CR14","doi-asserted-by":"publisher","first-page":"5405","DOI":"10.1109\/LRA.2022.3155237","volume":"7","author":"L Fiorini","year":"2022","unstructured":"Fiorini L, Sorrentino A, Pistolesi M, Becchimanzi C, Tosi F, Cavallo F (2022) Living with a telepresence robot: results from a field-trial. IEEE Robot Autom Lett 7:5405\u20135412","journal-title":"IEEE Robot Autom Lett"},{"key":"1226_CR15","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1080\/17538157.2022.2086465","volume":"48","author":"K Blindheim","year":"2023","unstructured":"Blindheim K, Solberg M, Hameed IA, Alnes RE (2023) Promoting activity in long-term care facilities with the social robot Pepper: a pilot study. Inform Health Soc Care 48:181\u2013195. https:\/\/doi.org\/10.1080\/17538157.2022.2086465","journal-title":"Inform Health Soc Care"},{"key":"1226_CR16","doi-asserted-by":"publisher","first-page":"1325","DOI":"10.1080\/09537325.2018.1459540","volume":"30","author":"ME Arentshorst","year":"2018","unstructured":"Arentshorst ME, Peine A (2018) From niche level innovations to age-friendly homes and neighbourhoods: a multi-level analysis of challenges, barriers and solutions. Technol Anal Strateg Manag 30:1325\u20131337. https:\/\/doi.org\/10.1080\/09537325.2018.1459540","journal-title":"Technol Anal Strateg Manag"},{"key":"1226_CR17","volume-title":"Making technology our own? Domesticating technology into everyday life","author":"M Lie","year":"1996","unstructured":"Lie M, S\u00f8rensen KH (1996) Making technology our own? Domesticating technology into everyday life. Scandinavian University Press, Oslo"},{"key":"1226_CR18","doi-asserted-by":"publisher","first-page":"44","DOI":"10.1093\/oso\/9780198289418.003.0003","volume-title":"Communication by design: The politics of information and communication technologies","author":"R Silverstone","year":"1996","unstructured":"Silverstone R, Haddon L (1996) Design and the domestication of information and communication technologies: Technical change and everyday life. In: Mansell R, Silverstone R (eds) Communication by design: The politics of information and communication technologies. Oxford University Press, Oxford, pp 44\u201374"},{"key":"1226_CR19","doi-asserted-by":"publisher","first-page":"311","DOI":"10.22230\/cjc.2011v36n2a2322","volume":"36","author":"L Haddon","year":"2011","unstructured":"Haddon L (2011) Domestication analysis, objects of study, and the centrality of technologies in everyday life. Can J Commun 36:311\u2013323. https:\/\/doi.org\/10.22230\/cjc.2011v36n2a2322","journal-title":"Can J Commun"},{"key":"1226_CR20","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1080\/09613218.2017.1286882","volume":"46","author":"T Hargreaves","year":"2018","unstructured":"Hargreaves T, Wilson C, Hauxwell-Baldwin R (2018) Learning to live in a smart home. Build Res Inf 46:127\u2013139. https:\/\/doi.org\/10.1080\/09613218.2017.1286882","journal-title":"Build Res Inf"},{"key":"1226_CR21","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1016\/j.techfore.2014.09.005","volume":"92","author":"M Goeldner","year":"2015","unstructured":"Goeldner M, Herstatt C, Tietze F (2015) The emergence of care robotics. a patent and publication analysis. Technol Forecast Soc Change 92:115\u2013131. https:\/\/doi.org\/10.1016\/j.techfore.2014.09.005","journal-title":"Technol Forecast Soc Change"},{"key":"1226_CR22","doi-asserted-by":"publisher","first-page":"407","DOI":"10.1007\/s11948-011-9343-6","volume":"19","author":"A van Wynsberghe","year":"2013","unstructured":"van Wynsberghe A (2013) Designing robots for care: care centered value-sensitive design. Sci Eng Ethics 19:407\u2013433. https:\/\/doi.org\/10.1007\/s11948-011-9343-6","journal-title":"Sci Eng Ethics"},{"key":"1226_CR23","doi-asserted-by":"publisher","DOI":"10.1016\/j.archger.2011.02.003","volume":"54","author":"Y Wu","year":"2012","unstructured":"Wu Y, Fassert C, Rigaud AS (2012) Designing robots for the elderly: appearance issue and beyond. Arch Gerontol Geriatr 54:121126. https:\/\/doi.org\/10.1016\/j.archger.2011.02.003","journal-title":"Arch Gerontol Geriatr"},{"key":"1226_CR24","unstructured":"Niemel\u00e4 M, Heikkinen S, Koistinen P, Laakso K, Melkas H, Kyrki V (eds) (2021) Robots and the Future of Welfare Services\u2014a Finnish Roadmap. Aalto University publication series CROSSOVER, 4\/2021. http:\/\/urn.fi\/URN:ISBN:978-952-64-0323-6"},{"key":"1226_CR25","unstructured":"https:\/\/www.evondos.com. (Accessed 29 Oct 2024)"},{"key":"1226_CR26","doi-asserted-by":"crossref","unstructured":"Matsumoto O (2017) Development of robotic rollators and walking trolleys in Japan. Stud Health Technol Inform 242:457-464. https:\/\/pubmed.ncbi.nlm.nih.gov\/28873839\/","DOI":"10.3233\/978-1-61499-798-6-457"},{"key":"1226_CR27","unstructured":"https:\/\/www.bluefrogrobotics.com\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR28","doi-asserted-by":"crossref","unstructured":"https:\/\/laevo-exoskeletons.com (Accessed 29 Oct 2024)","DOI":"10.12968\/S2514-9768(24)90031-7"},{"key":"1226_CR29","unstructured":"https:\/\/www.auxivo.com\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR30","doi-asserted-by":"publisher","DOI":"10.1177\/26323524211030285","author":"K Inoue","year":"2021","unstructured":"Inoue K, Wada K, Shibata T (2021) Exploring the applicability of the robotic seal PARO to support caring for older persons with dementia within the home context. Palliat Care Soc Pract. https:\/\/doi.org\/10.1177\/26323524211030285","journal-title":"Palliat Care Soc Pract"},{"key":"1226_CR31","unstructured":"Sweco (2024) Mobile robots enhance logistics also in old hospital buildings. https:\/\/www.sweco.fi\/en\/insight\/news\/mobile-robots-enhance-logistics-also-in-old-hospital-buildings\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR32","unstructured":"https:\/\/eksobionics.com\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR33","unstructured":"https:\/\/www.hocoma.com\/solutions\/lokomat\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR34","unstructured":"https:\/\/bewellinnovations.com\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR35","unstructured":"ABB (2019). ABB demonstrates concept of mobile laboratory robot for Hospital of the Future https:\/\/new.abb.com\/news\/detail\/37301\/abb-demonstrates-concept-of-mobile-laboratory-robot-for-hospital-of-the-future (Accessed 29 Oct 2024)"},{"key":"1226_CR36","unstructured":"https:\/\/aethon.com\/mobile-robots-for-healthcare\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR37","unstructured":"http:\/\/www.uvd-robots.com\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR38","unstructured":"https:\/\/newicon.fi\/pharmacy-automation-in-pharmacies\/automated-dispensing-system (Accessed 29 Oct 2024)"},{"key":"1226_CR39","unstructured":"https:\/\/www.davincisurgery.com\/ (Accessed 29 Oct 2024)"},{"key":"1226_CR40","doi-asserted-by":"publisher","first-page":"256","DOI":"10.1177\/089801010101900306","volume":"19","author":"E Bush","year":"2001","unstructured":"Bush E (2001) The use of human touch to improve the well-being of older adults a holistic nursing intervention. J Holist Nurs 19:256\u2013270. https:\/\/doi.org\/10.1177\/089801010101900306","journal-title":"J Holist Nurs"},{"key":"1226_CR41","doi-asserted-by":"publisher","DOI":"10.1080\/0144929X.2022.2042736","author":"O Tuisku","year":"2022","unstructured":"Tuisku O, Johansson-Pajala R-M, Hoppe JA, Pekkarinen S, Hennala L, Thommes K, Gustafsson K, Melkas H (2022) Assistant nurses and orientation to care robot use in three European countries. Behav Inf Technol. https:\/\/doi.org\/10.1080\/0144929X.2022.2042736","journal-title":"Behav Inf Technol"},{"key":"1226_CR42","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s10799-023-00393-z","volume":"25","author":"O Tuisku","year":"2024","unstructured":"Tuisku O, Parjanen S, Hyypi\u00e4 M, Pekkarinen S (2024) Managing changes in the environment of human\u2013robot interaction and welfare services. Inf Technol Manag 25:1\u201318. https:\/\/doi.org\/10.1007\/s10799-023-00393-z","journal-title":"Inf Technol Manag"},{"key":"1226_CR43","doi-asserted-by":"publisher","first-page":"1103","DOI":"10.1007\/s12369-020-00619-y","volume":"12","author":"RM Johansson-Pajala","year":"2020","unstructured":"Johansson-Pajala RM, Thommes K, Hoppe JA, Tuisku O, Hennala L, Pekkarinen S, Melkas H, Gustafsson C (2020) Care robot orientation: what, who and how? Potential users\u2019 perceptions. Int J Soc Robot 12:1103\u20131117. https:\/\/doi.org\/10.1007\/s12369-020-00619-y","journal-title":"Int J Soc Robot"},{"key":"1226_CR44","doi-asserted-by":"publisher","first-page":"300","DOI":"10.1002\/nop2.138","volume":"5","author":"T Turja","year":"2018","unstructured":"Turja T, Van Aerschot L, S\u00e4rkikoski T, Oksanen A (2018) Finnish healthcare professionals\u2019 attitudes toward robots: reflections on a population sample. Nurs Open 5:300\u2013309. https:\/\/doi.org\/10.1002\/nop2.138","journal-title":"Nurs Open"},{"key":"1226_CR45","doi-asserted-by":"publisher","first-page":"499","DOI":"10.1080\/13511610.2021.1909460","volume":"37","author":"J Wright","year":"2024","unstructured":"Wright J (2024) Comparing public funding approaches to the development and commercialization of care robots in the European Union and Japan. Innovation 37:499\u2013514. https:\/\/doi.org\/10.1080\/13511610.2021.1909460","journal-title":"Innovation"},{"key":"1226_CR46","unstructured":"IFR World robotics 2023. https:\/\/ifr.org\/img\/worldrobotics\/2023_WR_extended_version.pdf (Accessed 26 Oct 2024)"},{"key":"1226_CR47","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1007\/s10202-012-0110-9","volume":"9","author":"I Ott","year":"2012","unstructured":"Ott I (2012) Service robotics: an emergent technology field at the interface between industry and services. Poiesis Prax 9:219\u2013229. https:\/\/doi.org\/10.1007\/s10202-012-0110-9","journal-title":"Poiesis Prax"},{"key":"1226_CR48","volume-title":"Diffusion of innovations","author":"EM Rogers","year":"1983","unstructured":"Rogers EM (1983) Diffusion of innovations, 3rd edn. Free Press, London","edition":"3"},{"key":"1226_CR49","doi-asserted-by":"publisher","first-page":"363","DOI":"10.1177\/146954050300330","volume":"3","author":"T-K Lehtonen","year":"2003","unstructured":"Lehtonen T-K (2003) The domestication of new technologies as a set of trials. J Consum Cult 3:363\u2013385. https:\/\/doi.org\/10.1177\/146954050300330","journal-title":"J Consum Cult"},{"key":"1226_CR50","first-page":"115","volume-title":"Consuming technologies: media and information in domestic spaces","author":"R Silverstone","year":"1992","unstructured":"Silverstone R, Hirsch E, Morley D (1992) Information and communication technologies and the moral economy of the household. In: Silverstone R, Hirsch E (eds) Consuming technologies: media and information in domestic spaces. Routledge, London, pp 115\u2013131"},{"key":"1226_CR51","doi-asserted-by":"publisher","first-page":"507","DOI":"10.1016\/j.tra.2019.09.045","volume":"130","author":"L Ingeborgrud","year":"2019","unstructured":"Ingeborgrud L, Ryghaug M (2019) The role of practical, cognitive and symbolic factors in the successful implementation of battery electric vehicles in Norway. Transp Res A Policy Pract 130:507\u2013516. https:\/\/doi.org\/10.1016\/j.tra.2019.09.045","journal-title":"Transp Res A Policy Pract"},{"key":"1226_CR52","doi-asserted-by":"publisher","first-page":"1495","DOI":"10.1016\/j.techfore.2012.04.014","volume":"79","author":"A Peine","year":"2012","unstructured":"Peine A, Herrmann A-M (2012) The sources of use knowledge: towards integrating the dynamics of technology use and design in the articulation of societal challenges. Technol Forecast Soc Change 79:1495\u20131512. https:\/\/doi.org\/10.1016\/j.techfore.2012.04.014","journal-title":"Technol Forecast Soc Change"},{"key":"1226_CR53","doi-asserted-by":"publisher","DOI":"10.1177\/26317877231180898","author":"WJ Orlikowski","year":"2023","unstructured":"Orlikowski WJ, Scott SV (2023) The digital undertow and institutional displacement: a sociomaterial approach. Organ Theory. https:\/\/doi.org\/10.1177\/26317877231180898","journal-title":"Organ Theory"},{"key":"1226_CR54","doi-asserted-by":"publisher","first-page":"101316","DOI":"10.1016\/j.techsoc.2020.101316","volume":"62","author":"A H\u00e4m\u00e4l\u00e4inen","year":"2020","unstructured":"H\u00e4m\u00e4l\u00e4inen A, Hirvonen H (2020) Electronic health records reshaping the socio-technical practices in long-term care of older persons. Technol Soc 62:101316. https:\/\/doi.org\/10.1016\/j.techsoc.2020.101316","journal-title":"Technol Soc"},{"key":"1226_CR55","doi-asserted-by":"publisher","first-page":"310","DOI":"10.1111\/jocn.14599","volume":"28","author":"FJS Thilo","year":"2019","unstructured":"Thilo FJS, Hahn S, Halfens RJG, Schols JMGA (2019) Usability of a wearable fall detection prototype from the perspective of older people\u2014a real field testing approach. J Clin Nurs 28:310\u2013320","journal-title":"J Clin Nurs"},{"key":"1226_CR56","doi-asserted-by":"publisher","first-page":"484","DOI":"10.1111\/j.1467-9566.2010.01293.x","volume":"33","author":"J Pols","year":"2011","unstructured":"Pols J, Willems D (2011) Innovation and evaluation: taming and unleashing telecare technology. Sociol Health Illn 33:484\u2013498. https:\/\/doi.org\/10.1111\/j.1467-9566.2010.01293.x","journal-title":"Sociol Health Illn"},{"key":"1226_CR57","doi-asserted-by":"publisher","DOI":"10.2196\/10054","volume":"20","author":"R Stokke","year":"2018","unstructured":"Stokke R (2018) Older people negotiating independence and safety in everyday life using technology: qualitative study. J Med Internet Res 20:e10054","journal-title":"J Med Internet Res"},{"key":"1226_CR58","doi-asserted-by":"publisher","unstructured":"Leong TW, Johnston B (2016) Co-design and Robots: A case study of a robot dog for aging people. In: Agah A, Salichs MA, He H, Cabibihan JJ, Howard AM (eds) Social Robotics. ICSR 2016. Lect Notes Comput Sci 9979. Springer, Cham, pp 702\u2013711. https:\/\/doi.org\/10.1007\/978-3-319-47437-3_69","DOI":"10.1007\/978-3-319-47437-3_69"},{"key":"1226_CR59","doi-asserted-by":"publisher","first-page":"415","DOI":"10.1007\/978-3-031-20168-4_23","volume-title":"Human-centered service design for healthcare transformation","author":"R Saurio","year":"2023","unstructured":"Saurio R, Pekkarinen S, Hennala L, Melkas H (2023) Exoskeletons\u2014Human-Centred Solutions to Support Care Workers? In: Pfannstiel MA (ed) Human-centered service design for healthcare transformation. Springer, Cham, pp 415\u2013432"},{"key":"1226_CR60","first-page":"40","volume-title":"Domestication of media and technology","author":"KH S\u00f8rensen","year":"2005","unstructured":"S\u00f8rensen KH (2005) Domestication: the enactment of technology. In: Berker T, Hartmann M, Punie Y, Ward KJ (eds) Domestication of media and technology. Open University Press, Maidenhead, pp 40\u201361"},{"key":"1226_CR61","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1177\/1094670517714060","volume":"21","author":"J Trischler","year":"2018","unstructured":"Trischler J, Pervan SJ, Kelly SJ, Scott DR (2018) The value of codesign: the effect of customer involvement in service design teams. J Serv Res 21:75\u2013100. https:\/\/doi.org\/10.1177\/1094670517714060","journal-title":"J Serv Res"},{"key":"1226_CR62","unstructured":"Aune M (2002) Users versus utilities: The domestication of an energy controlling technology. In: Jamison A, Rohracher H (eds) Technology studies and sustainable development. Profil Verlag, Munich, pp 383\u2013406. http:\/\/www.ivt.ntnu.no\/ept\/fag\/ep0100\/Docs\/End_aune_tina.pdf"},{"key":"1226_CR63","doi-asserted-by":"publisher","first-page":"493","DOI":"10.1007\/s12369-019-00578-z","volume":"12","author":"RJF van den Heuvel","year":"2020","unstructured":"van den Heuvel RJF, Lexis MAS, de Witte LP (2020) ZORA robot based interventions to achieve therapeutic and educational goals in children with severe physical disabilities. Int J Soc Robot 12:493\u2013504. https:\/\/doi.org\/10.1007\/s12369-019-00578-z","journal-title":"Int J Soc Robot"},{"key":"1226_CR64","doi-asserted-by":"publisher","first-page":"527","DOI":"10.3233\/978-1-61499-798-6-527","volume":"242","author":"H Kort","year":"2017","unstructured":"Kort H, Huisman C (2017) Care robot ZORA in Dutch nursing homes. An evaluation study. Stud Health Technol Inform 242:527\u2013534. https:\/\/doi.org\/10.3233\/978-1-61499-798-6-527","journal-title":"Stud Health Technol Inform"},{"key":"1226_CR65","doi-asserted-by":"publisher","first-page":"31","DOI":"10.3390\/healthcare7010031","volume":"1","author":"C Huisman","year":"2019","unstructured":"Huisman C, Kort H (2019) Two-year use of care robot Zora in Dutch nursing homes: an evaluation study. Healthc 1:31. https:\/\/doi.org\/10.3390\/healthcare7010031","journal-title":"Healthc"},{"key":"1226_CR66","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1108\/ITP-06-2018-0277","volume":"32","author":"O Tuisku","year":"2018","unstructured":"Tuisku O, Pekkarinen S, Hennala L, Melkas H (2018) Robots do not replace a nurse with a beating heart\u2019\u2014the publicity around a robotic innovation in elderly care. Inf Technol People 32:47\u201367. https:\/\/doi.org\/10.1108\/ITP-06-2018-0277","journal-title":"Inf Technol People"},{"key":"1226_CR67","unstructured":"European Commission: Special Eurobarometer 382: Public Attitudes towards Robots, 2012. Technical Report. Available on: https:\/\/europa.eu\/eurobarometer\/surveys\/detail\/1044 (Accessed 29 Oct 2024)"},{"key":"1226_CR68","unstructured":"European Commission: Special Eurobarometer 427: Autonomous systems, 2015. Technical Report. Available on: https:\/\/europa.eu\/eurobarometer\/surveys\/detail\/2018 (Accessed 29 Oct 2024)"},{"key":"1226_CR69","doi-asserted-by":"publisher","DOI":"10.1016\/j.chbr.2024.100465","volume":"15","author":"L Aymerich-Franch","year":"2024","unstructured":"Aymerich-Franch L, G\u00f3mez E (2024) Public perception of socially assistive robots for healthcare in the EU: a large-scale survey. Comput Hum Behav Rep 15:100465. https:\/\/doi.org\/10.1016\/j.chbr.2024.100465","journal-title":"Comput Hum Behav Rep"},{"key":"1226_CR70","doi-asserted-by":"crossref","unstructured":"Johansson-Pajala R-M, Thommes K, Hoppe J, Tuisku O, Hennala L, Pekkarinen S, Melkas H, Gustafsson C (2019) Improved Knowledge Changes the Mindset: Older Adults\u2019 Perceptions of Care Robots. Human Aspects of IT for the Aged Population. Design for the Elderly and Technology Acceptance. HCII 2019, Springer Verlag, Germany, pp 212\u2013227","DOI":"10.1007\/978-3-030-22012-9_16"},{"key":"1226_CR71","unstructured":"Marr B (2023) The 10 Biggest Trends Revolutionizing Healthcare In 2024. https:\/\/www.forbes.com\/sites\/bernardmarr\/2023\/10\/03\/the-10-biggest-trends-revolutionizing-healthcare-in-2024\/"},{"key":"1226_CR72","unstructured":"Myllyl\u00e4 J (2023) Artificial Intelligence Applications in Finnish Healthcare. Master\u2019s Thesis. Satakunta University of Applied Sciences"},{"key":"1226_CR73","doi-asserted-by":"publisher","first-page":"318","DOI":"10.5840\/techne20191126106","volume":"23","author":"J Parviainen","year":"2019","unstructured":"Parviainen J, Van Aerschot L, S\u00e4rkikoski T, Pekkarinen S, Melkas H, Hennala L (2019) Motions with emotions? A phenomenological approach to understanding the simulated aliveness of a robot body. Techn\u00e9 23:318\u2013341. https:\/\/doi.org\/10.5840\/techne20191126106","journal-title":"Techn\u00e9"},{"key":"1226_CR74","doi-asserted-by":"publisher","first-page":"61","DOI":"10.22284\/qr.2018.19.2.61","volume":"19","author":"SJ Tracy","year":"2018","unstructured":"Tracy SJ (2018) A phronetic iterative approach to data analysis in qualitative research. J Qual Res 19:61\u201376. https:\/\/doi.org\/10.22284\/qr.2018.19.2.61","journal-title":"J Qual Res"},{"key":"1226_CR75","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1007\/s10846-013-0019-0","volume":"76","author":"E Torta","year":"2014","unstructured":"Torta E, Werner F, Johnson DO et al (2014) Evaluation of a small socially-assistive humanoid robot in intelligent homes for the care of the elderly. J Intell Robot Syst 76:57\u201371. https:\/\/doi.org\/10.1007\/s10846-013-0019-0","journal-title":"J Intell Robot Syst"},{"key":"1226_CR76","first-page":"1","volume":"17","author":"MD Graaf","year":"2014","unstructured":"Graaf MD, Allouch SB, Dijk JV (2014) Long-term evaluation of a social robot in real homes. Interact Stud 17:1\u201325","journal-title":"Interact Stud"},{"key":"1226_CR77","doi-asserted-by":"crossref","unstructured":"Perego P, Scagnoli M, Sironi R (2022) Co-design the Acceptability of Wearables in the Healthcare Field. In: Spinsante S, Silva B, Goleva R (eds) IoT Technologies for Health Care. HealthyIoT 2021. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 432. Springer, Cham","DOI":"10.1007\/978-3-030-99197-5_2"},{"key":"1226_CR78","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1177\/1064804620961577","volume":"30","author":"T Turja","year":"2022","unstructured":"Turja T, Saurio R, Katila J, Hennala L, Pekkarinen S, Melkas H (2022) Intention to use exoskeletons in geriatric care work: need for ergonomic and social design. Ergon Des 30:13\u201316. https:\/\/doi.org\/10.1177\/1064804620961577","journal-title":"Ergon Des"},{"key":"1226_CR79","doi-asserted-by":"publisher","first-page":"101","DOI":"10.1006\/jesp.1996.1314","volume":"33","author":"B Malle","year":"1997","unstructured":"Malle B, Knobe J (1997) The folk concept of intentionality. J Exp Soc Psychol 33:101\u2013121. https:\/\/doi.org\/10.1006\/jesp.1996.1314","journal-title":"J Exp Soc Psychol"},{"key":"1226_CR80","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1016\/j.jesp.2014.01.005","volume":"52","author":"A Waytz","year":"2014","unstructured":"Waytz A, Heafner J, Epley N (2014) The mind in the machine: anthropomorphism increases trust in an autonomous vehicle. J Exp Soc Psychol 52:113\u201317. https:\/\/doi.org\/10.1016\/j.jesp.2014.01.005","journal-title":"J Exp Soc Psychol"},{"key":"1226_CR81","doi-asserted-by":"publisher","first-page":"750","DOI":"10.1108\/JOSM-03-2022-0090","volume":"34","author":"D Tojib","year":"2023","unstructured":"Tojib D, Sujan R, Ma J, Tsarenko Y (2023) How does service robot anthropomorphism affect human co-workers? J Serv Manag 34:750\u2013769. https:\/\/doi.org\/10.1108\/JOSM-03-2022-0090","journal-title":"J Serv Manag"},{"key":"1226_CR82","doi-asserted-by":"publisher","unstructured":"Ros\u00e9n J, Lindblom J, Billing E (2022) The Social Robot Expectation Gap Evaluation Framework. In: Kurosu M (eds) Human-Computer Interaction. Technological Innovation. HCII 2022. Lect Notes Comput Sci 13303. Springer, Cham. https:\/\/doi.org\/10.1007\/978-3-031-05409-9_43","DOI":"10.1007\/978-3-031-05409-9_43"},{"key":"1226_CR83","doi-asserted-by":"publisher","unstructured":"Lam M K, Nguyen M, Lowe R, Nagarajan SV, Lincoln M (2014) \u201cI can do it\u201d: Does confidence and perceived ability in learning new ICT skills predict pre-service health professionals\u2019 attitude towards engaging in e-healthcare. Stud Health Technol Inform, pp 60\u201366 https:\/\/doi.org\/10.3233\/978-1-61499-427-5-60","DOI":"10.3233\/978-1-61499-427-5-60"},{"key":"1226_CR84","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-39101-9_2","volume-title":"Knowledge and digital technology knowledge and space","author":"H Melkas","year":"2024","unstructured":"Melkas H, Pekkarinen S, Hennala L (2024) Orientational Knowledge in the Adoption and Use of Robots in Care Services. In: Gl\u00fcckler J, Panitz R (eds) Knowledge and digital technology knowledge and space, vol 19. Springer, Cha. https:\/\/doi.org\/10.1007\/978-3-031-39101-9_2"},{"key":"1226_CR85","doi-asserted-by":"publisher","first-page":"795","DOI":"10.1007\/s12369-020-00664-7","volume":"13","author":"A Robaczewski","year":"2021","unstructured":"Robaczewski A, Bouchard J, Bouchard K et al (2021) Socially assistive robots: the specific case of the NAO. Int J of Soc Robotics 13:795\u2013831. https:\/\/doi.org\/10.1007\/s12369-020-00664-7","journal-title":"Int J of Soc Robotics"},{"key":"1226_CR86","doi-asserted-by":"publisher","DOI":"10.1016\/j.engappai.2023.107329","author":"J Garc\u00eda-Mart\u00ednez","year":"2024","unstructured":"Garc\u00eda-Mart\u00ednez J, Castillo JC, Marqu\u00e9s-Villaroya S, Salichs MA (2024) Active object learning for intelligent social robots. Eng Appl Artif Intell 127 Part B. https:\/\/doi.org\/10.1016\/j.engappai.2023.107329","journal-title":"Eng Appl Artif Intell 127 Part B"},{"key":"1226_CR87","first-page":"205","volume-title":"Domestication of media and technology","author":"J Pierson","year":"2006","unstructured":"Pierson J (2006) Domestication At Work in Small Businesses. In: Berker T, Hartmann M, Punie Y, Ward KJ (eds) Domestication of media and technology. Open University Press, Maidenhead, pp 205\u2013226"},{"key":"1226_CR88","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2021.120678","volume":"167","author":"RA S\u00f8raa","year":"2021","unstructured":"S\u00f8raa RA, Nyvoll P, T\u00f8ndel G, Fosch-Villaronga E, Serrano JA (2021) The social dimension of domesticating technology: Interactions between older adults, caregivers, and robots in the home. Technol Forecast Soc Change 167:120678. https:\/\/doi.org\/10.1016\/j.techfore.2021.120678","journal-title":"Technol Forecast Soc Change"}],"container-title":["International Journal of Social Robotics"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12369-025-01226-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1007\/s12369-025-01226-5\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/s12369-025-01226-5.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,4,17]],"date-time":"2025-04-17T15:47:55Z","timestamp":1744904875000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/s12369-025-01226-5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,3,4]]},"references-count":88,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2025,4]]}},"alternative-id":["1226"],"URL":"https:\/\/doi.org\/10.1007\/s12369-025-01226-5","relation":{},"ISSN":["1875-4791","1875-4805"],"issn-type":[{"value":"1875-4791","type":"print"},{"value":"1875-4805","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,3,4]]},"assertion":[{"value":"3 February 2025","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"4 March 2025","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"The authors declare that they have no conflict of interest.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Conflict of interest"}}]}}