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We argue that this is partly due to the absence of control and configuration options for end-users. This study reflects on the design of a smartphone app to tailor the use of robots to local needs. We investigated how care workers used the smartphone app to configure and control a Pepper robot to meet the individual needs of the care home\u2019s residents. We developed and tested the app together with 23 participants from four different care facilities over two years. Ultimately, we implemented a feature allowing care workers to program the robot to meet residents\u2019 individual needs without coding. Results indicate that the app enables care workers to provide residents with meaningful interactions with the robot. 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