{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,12]],"date-time":"2026-02-12T11:22:41Z","timestamp":1770895361183,"version":"3.50.1"},"reference-count":84,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2020,1,30]],"date-time":"2020-01-30T00:00:00Z","timestamp":1580342400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,1,30]],"date-time":"2020-01-30T00:00:00Z","timestamp":1580342400000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Public Transp"],"published-print":{"date-parts":[[2020,3]]},"DOI":"10.1007\/s12469-019-00223-y","type":"journal-article","created":{"date-parts":[[2020,1,30]],"date-time":"2020-01-30T08:03:16Z","timestamp":1580371396000},"page":"123-146","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":48,"title":["Customer satisfaction in urban rail: a study on transferability of structural equation models"],"prefix":"10.1007","volume":"12","author":[{"given":"Amirali","family":"Soltanpour","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3344-1350","authenticated-orcid":false,"given":"Mahmoud","family":"Mesbah","sequence":"additional","affiliation":[]},{"given":"Meeghat","family":"Habibian","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,1,30]]},"reference":[{"key":"223_CR1","doi-asserted-by":"publisher","first-page":"64","DOI":"10.1016\/j.tra.2016.11.011","volume":"95","author":"RF Abenoza","year":"2017","unstructured":"Abenoza RF, Cats O, Susilo YO (2017) Travel satisfaction with public transport: determinants, user classes, regional disparities and their evolution. Transp Res Part A Policy Pract 95:64\u201384. https:\/\/doi.org\/10.1016\/j.tra.2016.11.011","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR2","doi-asserted-by":"publisher","first-page":"389","DOI":"10.1016\/S0965-8564(96)00035-3","volume":"31","author":"K Agyemang-Duah","year":"1997","unstructured":"Agyemang-Duah K, Hall FL (1997) Spatial transferability of an ordered response model of trip generation. Transp Res Part A Policy Pract 31:389\u2013402. https:\/\/doi.org\/10.1016\/S0965-8564(96)00035-3","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR3","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1007\/978-1-4612-1694-0_29","volume":"52","author":"H Akaike","year":"1987","unstructured":"Akaike H (1987) Factor analysis and AIC. Psychometrika 52:317\u2013332. https:\/\/doi.org\/10.1007\/978-1-4612-1694-0_29","journal-title":"Psychometrika"},{"key":"223_CR4","volume-title":"Amos 4.0 user\u2019s guide","author":"JL Arbuckle","year":"1999","unstructured":"Arbuckle JL, Wothke W (1999) Amos 4.0 user\u2019s guide. SmallWaters Corporation, Chicago"},{"key":"223_CR5","unstructured":"Atherton TJ, Ben-Akiva M (1976) Transferability and updating of disaggregate travel demand models. In: Paper presented at the Transportation Research Board 55th annual meeting, Washington D.C., January 1976"},{"key":"223_CR6","unstructured":"Atlas of Tehran metropolis (2011) Municipality of Tehran. http:\/\/www.irancarto.cnrs.fr. Accessed 05 June 2018"},{"key":"223_CR7","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1016\/j.tra.2015.03.029","volume":"77","author":"N Aydin","year":"2015","unstructured":"Aydin N, Celik E, Gumus AT (2015) A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul. Transp Res Part A Policy Pract 77:61\u201381. https:\/\/doi.org\/10.1016\/j.tra.2015.03.029","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR8","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1007\/BF02723327","volume":"16","author":"RP Bagozzi","year":"1988","unstructured":"Bagozzi RP, Yi Y (1988) On the evaluation of structural equation models. J Acad Mark Sci 16:74\u201394. https:\/\/doi.org\/10.1007\/BF02723327","journal-title":"J Acad Mark Sci"},{"key":"223_CR9","first-page":"1","volume":"1139","author":"M Ben-Akiva","year":"1987","unstructured":"Ben-Akiva M, Bolduc D (1987) Approaches to model transferability and updating: the combined transfer estimator. Transp Res Rec J Transp Res Board 1139:1\u20137","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR10","volume-title":"Cross-cultural psychology: research and applications","author":"JW Berry","year":"2002","unstructured":"Berry JW, Berry JW, Poortinga YH, Segall MH, Dasen PR (2002) Cross-cultural psychology: research and applications. Cambridge University Press, New York"},{"key":"223_CR11","doi-asserted-by":"publisher","first-page":"434","DOI":"10.1016\/j.tra.2018.07.005","volume":"116","author":"G Boisjoly","year":"2018","unstructured":"Boisjoly G, Gris\u00e9 E, Maguire M, Veillette M-P, Deboosere R, Berrebi E, El-Geneidy A (2018) Invest in the ride: a 14\u00a0year longitudinal analysis of the determinants of public transport ridership in 25 North American cities. Transp Res Part A Policy Pract 116:434\u2013445. https:\/\/doi.org\/10.1016\/j.tra.2018.07.005","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR12","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1177\/0049124189017003004","volume":"17","author":"KA Bollen","year":"1989","unstructured":"Bollen KA (1989) A new incremental fit index for general structural equation models. Sociol Methods Res 17:303\u2013316. https:\/\/doi.org\/10.1177\/0049124189017003004","journal-title":"Sociol Methods Res"},{"key":"223_CR13","unstructured":"Browne MW, Cudeck R (1993) Alternative ways of assessing model fit. In: Bollen KA, Long JS (eds) Testing structural equation models. Sage focus editions. Sage, pp 136\u2013154"},{"key":"223_CR14","first-page":"197","volume-title":"Structural equation modeling with AMOS: basic concepts, applications, and programming","author":"BM Byrne","year":"2010","unstructured":"Byrne BM (2010) Testing for the factorial equivalence of instrument scores. Structural equation modeling with AMOS: basic concepts, applications, and programming, 2nd edn. Routledge, London, pp 197\u2013230","edition":"2"},{"key":"223_CR15","doi-asserted-by":"publisher","first-page":"170","DOI":"10.1504\/IJBG.2015.067434","volume":"14","author":"BM Byrne","year":"2015","unstructured":"Byrne BM (2015) Testing across nations and cultures: issues and complexities. Int J Bus Glob 14:170\u2013186","journal-title":"Int J Bus Glob"},{"key":"223_CR16","doi-asserted-by":"publisher","DOI":"10.4324\/9781315757421","volume-title":"Structural equation modeling with AMOS: basic concepts, applications, and programming","author":"BM Byrne","year":"2016","unstructured":"Byrne BM (2016) Structural equation modeling with AMOS: basic concepts, applications, and programming, 3rd edn. Routledge, New York","edition":"3"},{"key":"223_CR17","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1080\/15305051003637306","volume":"10","author":"BM Byrne","year":"2010","unstructured":"Byrne BM, Van de Vijver FJ (2010) Testing for measurement and structural equivalence in large-scale cross-cultural studies: addressing the issue of nonequivalence. Int J Test 10:107\u2013132. https:\/\/doi.org\/10.1080\/15305051003637306","journal-title":"Int J Test"},{"key":"223_CR18","doi-asserted-by":"publisher","first-page":"65","DOI":"10.5198\/jtlu.2017.907","volume":"10","author":"J Cao","year":"2017","unstructured":"Cao J, Cao X (2017) Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit. J Transp Land Use 10:65\u201382","journal-title":"J Transp Land Use"},{"key":"223_CR19","doi-asserted-by":"publisher","first-page":"283","DOI":"10.1016\/j.tranpol.2014.09.005","volume":"36","author":"E Celik","year":"2014","unstructured":"Celik E, Aydin N, Gumus AT (2014) A multiattribute customer satisfaction evaluation approach for rail transit network: a real case study for Istanbul, Turkey. Transp Policy 36:283\u2013293. https:\/\/doi.org\/10.1016\/j.tranpol.2014.09.005","journal-title":"Transp Policy"},{"key":"223_CR20","unstructured":"CEN (2002) EN 13816\u2014transportation\u2014logistics and services\u2014public passenger transport\u2014service quality definition, targeting and measurement, Bratislava"},{"key":"223_CR21","doi-asserted-by":"publisher","first-page":"709","DOI":"10.1016\/j.tra.2008.01.007","volume":"42","author":"C-F Chen","year":"2008","unstructured":"Chen C-F (2008) Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: evidence from Taiwan. Transp Res Part A Policy Pract 42:709\u2013717. https:\/\/doi.org\/10.1016\/j.tra.2008.01.007","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR22","doi-asserted-by":"publisher","first-page":"233","DOI":"10.1207\/S15328007SEM0902_5","volume":"9","author":"GW Cheung","year":"2002","unstructured":"Cheung GW, Rensvold RB (2002) Evaluating goodness-of-fit indexes for testing measurement invariance. Struct Equ Model 9:233\u2013255. https:\/\/doi.org\/10.1207\/S15328007SEM0902_5","journal-title":"Struct Equ Model"},{"key":"223_CR23","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1016\/j.tranpol.2017.10.001","volume":"61","author":"S Chowdhury","year":"2018","unstructured":"Chowdhury S, Hadas Y, Gonzalez VA, Schot B (2018) Public transport users\u2019 and policy makers\u2019 perceptions of integrated public transport systems. Transp Policy 61:75\u201383. https:\/\/doi.org\/10.1016\/j.tranpol.2017.10.001","journal-title":"Transp Policy"},{"key":"223_CR24","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1016\/j.tranpol.2013.07.001","volume":"29","author":"J de O\u00f1a","year":"2013","unstructured":"de O\u00f1a J, de O\u00f1a R, Eboli L, Mazzulla G (2013) Perceived service quality in bus transit service: a structural equation approach. Transp Policy 29:219\u2013226. https:\/\/doi.org\/10.1016\/j.tranpol.2013.07.001","journal-title":"Transp Policy"},{"key":"223_CR25","doi-asserted-by":"publisher","first-page":"76","DOI":"10.3141\/2538-09","volume":"2538","author":"R de O\u00f1a","year":"2015","unstructured":"de O\u00f1a R, Machado JL, de O\u00f1a J (2015) Perceived service quality, customer satisfaction, and behavioral intentions: structural equation model for the Metro of Seville, Spain. Transp Res Rec J Transp Res Board 2538:76\u201385. https:\/\/doi.org\/10.3141\/2538-09","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR26","doi-asserted-by":"publisher","first-page":"388","DOI":"10.1016\/j.tranpol.2010.04.006","volume":"17","author":"L Dell\u2019Olio","year":"2010","unstructured":"Dell\u2019Olio L, Ibeas A, Cec\u00edn P (2010) Modelling user perception of bus transit quality. Transp Policy 17:388\u2013397. https:\/\/doi.org\/10.1016\/j.tranpol.2010.04.006","journal-title":"Transp Policy"},{"key":"223_CR27","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1007\/s11066-009-9037-2","volume":"11","author":"A Duarte","year":"2010","unstructured":"Duarte A, Garcia C, Giannarakis G, Lim\u00e3o S, Polydoropoulou A, Litinas N (2010) New approaches in transportation planning: happiness and transport economics. NETNOMICS Econ Res Electron Netw 11:5\u201332. https:\/\/doi.org\/10.1007\/s11066-009-9037-2","journal-title":"NETNOMICS Econ Res Electron Netw"},{"key":"223_CR28","doi-asserted-by":"publisher","first-page":"21","DOI":"10.5038\/2375-0901.10.3.2","volume":"10","author":"L Eboli","year":"2007","unstructured":"Eboli L, Mazzulla G (2007) Service quality attributes affecting customer satisfaction for bus transit. J Public Transp 10:21\u201334. https:\/\/doi.org\/10.5038\/2375-0901.10.3.2","journal-title":"J Public Transp"},{"key":"223_CR29","doi-asserted-by":"publisher","first-page":"96","DOI":"10.1016\/j.sbspro.2012.09.729","volume":"54","author":"L Eboli","year":"2012","unstructured":"Eboli L, Mazzulla G (2012) Structural equation modelling for analysing passengers\u2019 perceptions about railway services. Procedia Soc Behav Sci 54:96\u2013106. https:\/\/doi.org\/10.1016\/j.sbspro.2012.09.729","journal-title":"Procedia Soc Behav Sci"},{"key":"223_CR30","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1007\/s12469-014-0096-x","volume":"7","author":"L Eboli","year":"2015","unstructured":"Eboli L, Mazzulla G (2015) Relationships between rail passengers\u2019 satisfaction and service quality: a framework for identifying key service factors. Public Transp 7:185\u2013201. https:\/\/doi.org\/10.1007\/s12469-014-0096-x","journal-title":"Public Transp"},{"key":"223_CR31","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1007\/s12469-017-0168-9","volume":"10","author":"L Eboli","year":"2018","unstructured":"Eboli L, Forciniti C, Mazzulla G (2018) Formative and reflective measurement models for analysing transit service quality. Public Transp 10:107\u2013127. https:\/\/doi.org\/10.1007\/s12469-017-0168-9","journal-title":"Public Transp"},{"key":"223_CR32","doi-asserted-by":"publisher","first-page":"148","DOI":"10.3141\/2216-16","volume":"2216","author":"SA Figler","year":"2011","unstructured":"Figler SA, Sriraj P, Welch EW, Yavuz N (2011) Customer loyalty and Chicago, Illinois, transit authority buses: results from 2008 customer satisfaction survey. Transp Res Rec J Transp Res Board 2216:148\u2013156. https:\/\/doi.org\/10.3141\/2216-16","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR33","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/S0191-2615(01)00046-7","volume":"37","author":"TF Golob","year":"2003","unstructured":"Golob TF (2003) Structural equation modeling for travel behavior research. Transp Res Part B Methodol 37:1\u201325. https:\/\/doi.org\/10.1016\/S0191-2615(01)00046-7","journal-title":"Transp Res Part B Methodol"},{"key":"223_CR34","doi-asserted-by":"publisher","first-page":"166","DOI":"10.1016\/j.jtrangeo.2016.11.016","volume":"58","author":"E Gris\u00e9","year":"2017","unstructured":"Gris\u00e9 E, El-Geneidy A (2017) Evaluating the relationship between socially (dis) advantaged neighbourhoods and customer satisfaction of bus service in London, UK. J Transp Geogr 58:166\u2013175. https:\/\/doi.org\/10.1016\/j.jtrangeo.2016.11.016","journal-title":"J Transp Geogr"},{"key":"223_CR35","doi-asserted-by":"publisher","first-page":"271","DOI":"10.1002\/atr.106","volume":"45","author":"KMN Habib","year":"2011","unstructured":"Habib KMN, Kattan L, Islam MT (2011) Model of personal attitudes towards transit service quality. J Adv Transp 45:271\u2013285. https:\/\/doi.org\/10.1002\/atr.106","journal-title":"J Adv Transp"},{"key":"223_CR36","doi-asserted-by":"publisher","first-page":"681","DOI":"10.1007\/s11116-015-9672-4","volume":"44","author":"M Habibian","year":"2017","unstructured":"Habibian M, Rezaei A (2017) Accounting for systematic heterogeneity across car commuters in response to multiple TDM policies: case study of Tehran. Transportation 44:681\u2013700. https:\/\/doi.org\/10.1007\/s11116-015-9672-4","journal-title":"Transportation"},{"key":"223_CR37","doi-asserted-by":"publisher","first-page":"257","DOI":"10.1080\/03081060.2017.1283155","volume":"40","author":"M Hadiuzzaman","year":"2017","unstructured":"Hadiuzzaman M, Das T, Hasnat MM, Hossain S, Rafee Musabbir S (2017) Structural equation modeling of user satisfaction of bus transit service quality based on stated preferences and latent variables. Transp Plan Technol 40:257\u2013277. https:\/\/doi.org\/10.1080\/03081060.2017.1283155","journal-title":"Transp Plan Technol"},{"key":"223_CR38","doi-asserted-by":"publisher","first-page":"363","DOI":"10.1007\/s12469-018-0184-4","volume":"10","author":"NN Haghighi","year":"2018","unstructured":"Haghighi NN, Liu XC, Wei R, Li W, Shao H (2018) Using Twitter data for transit performance assessment: a framework for evaluating transit riders\u2019 opinions about quality of service. Public Transp 10:363\u2013377. https:\/\/doi.org\/10.1007\/s12469-018-0184-4","journal-title":"Public Transp"},{"key":"223_CR39","volume-title":"Multivariate data analysis","author":"JF Hair","year":"2009","unstructured":"Hair JF, Black WC, Babin BJ, Anderson RE (2009) Multivariate data analysis, 7th edn. Pearson Prentice Hall, Englewood Cliffs","edition":"7"},{"key":"223_CR40","unstructured":"Hansen S (1981) Pro cross-cultural transferability. In: New horizons in behavioural travel research. Lexington Books, Lexington"},{"key":"223_CR41","first-page":"93","volume":"36","author":"DA Hensher","year":"2002","unstructured":"Hensher DA, Prioni P (2002) A service quality index for area-wide contract performance assessment. J Transp Econ Policy (JTEP) 36:93\u2013113","journal-title":"J Transp Econ Policy (JTEP)"},{"key":"223_CR42","doi-asserted-by":"publisher","first-page":"239","DOI":"10.1007\/s11116-009-9240-x","volume":"37","author":"DA Hensher","year":"2010","unstructured":"Hensher DA, Mulley C, Yahya N (2010) Passenger experience with quality-enhanced bus service: the tyne and wear \u2018superoute\u2019services. Transportation 37:239\u2013256. https:\/\/doi.org\/10.1007\/s11116-009-9240-x","journal-title":"Transportation"},{"key":"223_CR43","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1177\/0022002185016002001","volume":"16","author":"CH Hui","year":"1985","unstructured":"Hui CH, Triandis HC (1985) Measurement in cross-cultural psychology: a review and comparison of strategies. J Cross-cult Psychol 16:131\u2013152. https:\/\/doi.org\/10.1177\/0022002185016002001","journal-title":"J Cross-cult Psychol"},{"key":"223_CR44","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1007\/s12469-014-0088-x","volume":"7","author":"A Imaz","year":"2015","unstructured":"Imaz A, Habib KMN, Shalaby A, Idris AO (2015) Investigating the factors affecting transit user loyalty. Public Transp 7:39\u201360. https:\/\/doi.org\/10.1007\/s12469-014-0088-x","journal-title":"Public Transp"},{"key":"223_CR45","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1016\/j.tra.2019.05.016","volume":"126","author":"JB Ingvardson","year":"2019","unstructured":"Ingvardson JB, Nielsen OA (2019) The relationship between norms, satisfaction and public transport use: a comparison across six European cities using structural equation modelling. Transp Res Part A Policy Pract 126:37\u201357. https:\/\/doi.org\/10.1016\/j.tra.2019.05.016","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR46","first-page":"361","volume":"18","author":"SM Irfan","year":"2012","unstructured":"Irfan SM, Kee DMH, Shahbaz S (2012) Service quality and rail transport in Pakistan: a passenger perspective. World Appl Sci J 18:361\u2013369","journal-title":"World Appl Sci J"},{"key":"223_CR47","doi-asserted-by":"publisher","first-page":"401","DOI":"10.1007\/s12205-015-1123-4","volume":"20","author":"MA Javid","year":"2016","unstructured":"Javid MA, Okamura T, Nakamura F, Tanaka S, Wang R (2016) People\u2019s behavioral intentions towards public transport in Lahore: role of situational constraints, mobility restrictions and incentives. KSCE J Civ Eng 20:401\u2013410. https:\/\/doi.org\/10.1007\/s12205-015-1123-4","journal-title":"KSCE J Civ Eng"},{"key":"223_CR48","doi-asserted-by":"publisher","first-page":"337","DOI":"10.1007\/s11116-007-9119-7","volume":"34","author":"TB Joewono","year":"2007","unstructured":"Joewono TB, Kubota H (2007) User satisfaction with paratransit in competition with motorization in Indonesia: anticipation of future implications. Transportation 34:337\u2013354. https:\/\/doi.org\/10.1007\/s11116-007-9119-7","journal-title":"Transportation"},{"key":"223_CR49","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1007\/s12469-012-0053-5","volume":"4","author":"TB Joewono","year":"2012","unstructured":"Joewono TB, San Santoso D, Ningtyas DU (2012) The causal relationship of the service quality of the TransJakarta Busway. Public Transp 4:77\u2013100. https:\/\/doi.org\/10.1007\/s12469-012-0053-5","journal-title":"Public Transp"},{"key":"223_CR50","doi-asserted-by":"publisher","DOI":"10.1002\/j.2333-8504.1970.tb00783.x","author":"KG J\u00f6reskog","year":"1970","unstructured":"J\u00f6reskog KG (1970) A general method for estimating a linear structural equation system. ETS Res Rep Ser. https:\/\/doi.org\/10.1002\/j.2333-8504.1970.tb00783.x","journal-title":"ETS Res Rep Ser"},{"key":"223_CR51","unstructured":"J\u00f6reskog KG, S\u00f6rbom D (1984) LISREL-VI user\u2019s guide, 3rd edn, Mooresville"},{"key":"223_CR52","doi-asserted-by":"publisher","first-page":"27","DOI":"10.5038\/2375-0901.4.1.2","volume":"4","author":"MG Karlaftis","year":"2001","unstructured":"Karlaftis MG, Golias J, Papadimitriou E (2001) Transit quality as an integrated traffic management strategy: measuring perceived service. J Public Transp 4:27\u201344. https:\/\/doi.org\/10.5038\/2375-0901.4.1.2","journal-title":"J Public Transp"},{"key":"223_CR53","first-page":"18","volume":"895","author":"FS Koppelman","year":"1982","unstructured":"Koppelman FS, Wilmot CG (1982) Transferability analysis of disaggregate choice models. Transp Res Rec J Transp Res Board 895:18\u201324","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR54","doi-asserted-by":"publisher","first-page":"318","DOI":"10.1016\/j.tranpol.2010.09.003","volume":"18","author":"W-T Lai","year":"2011","unstructured":"Lai W-T, Chen C-F (2011) Behavioral intentions of public transit passengers\u2014the roles of service quality, perceived value, satisfaction and involvement. Transp Policy 18:318\u2013325. https:\/\/doi.org\/10.1016\/j.tranpol.2010.09.003","journal-title":"Transp Policy"},{"key":"223_CR55","first-page":"1","volume":"22","author":"R Likert","year":"1932","unstructured":"Likert R (1932) A technique for the measurement of attitudes. Arch Psychol 22:1\u201355","journal-title":"Arch Psychol"},{"key":"223_CR56","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1155\/2014\/468563","volume":"2014","author":"Z Ma","year":"2014","unstructured":"Ma Z, Ferreira L, Mesbah M (2014) Measuring service reliability using automatic vehicle location data. Math Probl Eng 2014:1\u201312. https:\/\/doi.org\/10.1155\/2014\/468563","journal-title":"Math Probl Eng"},{"key":"223_CR57","doi-asserted-by":"publisher","first-page":"175","DOI":"10.1016\/j.tranpol.2016.10.004","volume":"53","author":"JL Machado-Le\u00f3n","year":"2017","unstructured":"Machado-Le\u00f3n JL, de O\u00f1a R, Baouni T, de O\u00f1a J (2017) Railway transit services in Algiers: priority improvement actions based on users perceptions. Transp Policy 53:175\u2013185. https:\/\/doi.org\/10.1016\/j.tranpol.2016.10.004","journal-title":"Transp Policy"},{"key":"223_CR58","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1108\/02651339410061937","volume":"11","author":"NK Malhotra","year":"1994","unstructured":"Malhotra NK, Ulgado FM, Agarwal J, Baalbaki IB (1994) International services marketing: a comparative evaluation of the dimensions of service quality between developed and developing countries. Int Mark Rev 11:5\u201315. https:\/\/doi.org\/10.1108\/02651339410061937","journal-title":"Int Mark Rev"},{"key":"223_CR59","doi-asserted-by":"publisher","first-page":"562","DOI":"10.1037\/0033-2909.97.3.562","volume":"97","author":"HW Marsh","year":"1985","unstructured":"Marsh HW, Hocevar D (1985) Application of confirmatory factor analysis to the study of self-concept: first-and higher order factor models and their invariance across groups. Psychol Bull 97:562\u2013582. https:\/\/doi.org\/10.1037\/0033-2909.97.3.562","journal-title":"Psychol Bull"},{"key":"223_CR60","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1016\/j.jtte.2015.03.001","volume":"2","author":"M Mesbah","year":"2015","unstructured":"Mesbah M, Lin J, Currie G (2015) \u201cWeather\u201d transit is reliable? Using AVL data to explore tram performance in Melbourne, Australia. J Traffic Transp Eng (Engl Ed) 2:125\u2013135. https:\/\/doi.org\/10.1016\/j.jtte.2015.03.001","journal-title":"J Traffic Transp Eng (Engl Ed)"},{"key":"223_CR61","doi-asserted-by":"publisher","first-page":"111","DOI":"10.3141\/2F2144-13","volume":"2144","author":"J Minser","year":"2010","unstructured":"Minser J, Webb V (2010) Quantifying the benefits: application of customer loyalty modeling in public transportation context. Transp Res Rec J Transp Res Board 2144:111\u2013120. https:\/\/doi.org\/10.3141\/2F2144-13","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR62","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1016\/j.retrec.2015.07.006","volume":"51","author":"M Morfoulaki","year":"2015","unstructured":"Morfoulaki M, Myrovali G, Kotoula K (2015) Increasing the attractiveness of public transport by investing in soft ICT based measures: going from words to actions under an austerity backdrop\u2014Thessaloniki\u2019s case, Greece. Res Transp Econ 51:40\u201348. https:\/\/doi.org\/10.1016\/j.retrec.2015.07.006","journal-title":"Res Transp Econ"},{"key":"223_CR63","doi-asserted-by":"publisher","first-page":"29","DOI":"10.1016\/j.tra.2013.03.002","volume":"51","author":"A Mouwen","year":"2013","unstructured":"Mouwen A, Rietveld P (2013) Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands. Transp Res Part A Policy Pract 51:29\u201345. https:\/\/doi.org\/10.1016\/j.tra.2013.03.002","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR64","volume-title":"An overview to Tehran Traffic Data","author":"Tehran Municipality","year":"2016","unstructured":"Municipality Tehran (2016) An overview to Tehran Traffic Data. Deputy of Traffic and Transportation, Tehran"},{"key":"223_CR65","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1016\/j.tra.2007.06.006","volume":"42","author":"E Nathanail","year":"2008","unstructured":"Nathanail E (2008) Measuring the quality of service for passengers on the Hellenic railways. Transp Res Part A Policy Pract 42:48\u201366. https:\/\/doi.org\/10.1016\/j.tra.2007.06.006","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR66","volume-title":"Satisfaction: a behavioral perspective on the consumer","author":"RL Oliver","year":"2015","unstructured":"Oliver RL (2015) Satisfaction: a behavioral perspective on the consumer, 2nd edn. Routledge, New York","edition":"2"},{"key":"223_CR67","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1177\/002224298504900403","volume":"49","author":"A Parasuraman","year":"1985","unstructured":"Parasuraman A, Zeithaml VA, Berry LL (1985) A conceptual model of service quality and its implications for future research. J Mark 49:41\u201350. https:\/\/doi.org\/10.1177\/002224298504900403","journal-title":"J Mark"},{"key":"223_CR68","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman A, Zeithaml VA, Berry LL (1988) Servqual: a multiple-item scale for measuring consumer perception. J Retail 64:12\u201337","journal-title":"J Retail"},{"key":"223_CR69","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1016\/j.tra.2016.08.008","volume":"93","author":"F Rahman","year":"2016","unstructured":"Rahman F, Das T, Hadiuzzaman M, Hossain S (2016) Perceived service quality of paratransit in developing countries: a structural equation approach. Transp Res Part A Policy Pract 93:23\u201338. https:\/\/doi.org\/10.1016\/j.tra.2016.08.008","journal-title":"Transp Res Part A Policy Pract"},{"key":"223_CR70","doi-asserted-by":"publisher","first-page":"20","DOI":"10.1016\/j.tranpol.2015.10.006","volume":"46","author":"W Shen","year":"2016","unstructured":"Shen W, Xiao W, Wang X (2016) Passenger satisfaction evaluation model for Urban rail transit: a structural equation modeling based on partial least squares. Transp Policy 46:20\u201331. https:\/\/doi.org\/10.1016\/j.tranpol.2015.10.006","journal-title":"Transp Policy"},{"key":"223_CR71","doi-asserted-by":"publisher","first-page":"104","DOI":"10.1007\/s12572-013-0090-6","volume":"5","author":"S Sikder","year":"2013","unstructured":"Sikder S, Pinjari AR, Srinivasan S, Nowrouzian R (2013) Spatial transferability of travel forecasting models: a review and synthesis. Int J Adv Eng Sci Appl Math 5:104\u2013128. https:\/\/doi.org\/10.1007\/s12572-013-0090-6","journal-title":"Int J Adv Eng Sci Appl Math"},{"key":"223_CR72","doi-asserted-by":"publisher","first-page":"450","DOI":"10.1108\/02651330210445","volume":"19","author":"AM Smith","year":"2002","unstructured":"Smith AM, Reynolds NL (2002) Measuring cross-cultural service quality: a framework for assessment. Int Mark Rev 19:450\u2013481. https:\/\/doi.org\/10.1108\/02651330210445","journal-title":"Int Mark Rev"},{"key":"223_CR73","unstructured":"Soltanpour A, Mesbah M, Habibian M (2018) Perceived service quality in urban rail transit: a comparison of structural equation models. Paper presented at the Transportation Research Board 97th annual meeting, Washington D.C., January 2018"},{"key":"223_CR74","volume-title":"Applied multivariate statistics for the social sciences","author":"J Stevens","year":"1992","unstructured":"Stevens J (1992) Applied multivariate statistics for the social sciences. Lawrence Erlbaum, Hillsdale"},{"key":"223_CR75","doi-asserted-by":"publisher","first-page":"133","DOI":"10.3141\/1735-16","volume":"1735","author":"K Stuart","year":"2000","unstructured":"Stuart K, Mednick M, Bockman J (2000) Structural equation model of customer satisfaction for the New York City subway system. Transp Res Rec J Transp Res Board 1735:133\u2013137. https:\/\/doi.org\/10.3141\/1735-16","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR76","unstructured":"TCRP report 165 (2013) Transit capacity and quality of service manual (TCQSM), 3rd edn. Transportation Research Board, Washington, D.C"},{"key":"223_CR77","volume-title":"An overview of Tehran Transportation Master Plan","author":"Tehran Traffic and Transportation Organization","year":"2013","unstructured":"Tehran Traffic and Transportation Organization (2013) An overview of Tehran Transportation Master Plan. Deputy of planning and studies, Tehran"},{"key":"223_CR78","doi-asserted-by":"publisher","first-page":"14","DOI":"10.3141\/2351-02","volume":"2351","author":"M Trompet","year":"2013","unstructured":"Trompet M, Parasram R, Anderson R (2013) Benchmarking disaggregate customer satisfaction scores of bus operators in different cities and countries. Transp Res Rec J Transp Res Board 2351:14\u201322. https:\/\/doi.org\/10.3141\/2351-02","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR79","doi-asserted-by":"publisher","first-page":"260","DOI":"10.1016\/j.tranpol.2008.06.002","volume":"15","author":"Y Tyrinopoulos","year":"2008","unstructured":"Tyrinopoulos Y, Antoniou C (2008) Public transit user satisfaction: variability and policy implications. Transp Policy 15:260\u2013272. https:\/\/doi.org\/10.1016\/j.tranpol.2008.06.002","journal-title":"Transp Policy"},{"key":"223_CR80","volume-title":"Methods and data analysis for cross-cultural research","author":"FJ Van de Vijver","year":"1997","unstructured":"Van de Vijver FJ, Leung K (1997) Methods and data analysis for cross-cultural research, vol 1. Sage, Newbury Park"},{"key":"223_CR81","doi-asserted-by":"publisher","first-page":"315","DOI":"10.1007\/s12469-016-0133-z","volume":"8","author":"A Vitale","year":"2016","unstructured":"Vitale A, Guido G, Rogano D (2016) A smartphone based DSS platform for assessing transit service attributes. Public Transp 8:315\u2013340. https:\/\/doi.org\/10.1007\/s12469-016-0133-z","journal-title":"Public Transp"},{"key":"223_CR82","doi-asserted-by":"publisher","first-page":"497","DOI":"10.1007\/s12469-016-0135-x","volume":"8","author":"D Wan","year":"2016","unstructured":"Wan D, Kamga C, Hao W, Sugiura A, Beaton EB (2016) Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling. Public Transp 8:497\u2013520. https:\/\/doi.org\/10.1007\/s12469-016-0135-x","journal-title":"Public Transp"},{"key":"223_CR83","doi-asserted-by":"publisher","first-page":"123","DOI":"10.3141\/1735-15","volume":"1735","author":"A Weinstein","year":"2000","unstructured":"Weinstein A (2000) Customer satisfaction among transit riders: how customers rank the relative importance of various service attributes. Transp Res Rec J Transp Res Board 1735:123\u2013132. https:\/\/doi.org\/10.3141\/1735-15","journal-title":"Transp Res Rec J Transp Res Board"},{"key":"223_CR84","first-page":"69","volume-title":"Structural equation models in the social sciences","author":"DE Wiley","year":"1973","unstructured":"Wiley DE (1973) The identification problem for structural equation models with unmeasured variables. Structural equation models in the social sciences. Seminar Press, New York, pp 69\u201383"}],"container-title":["Public Transport"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12469-019-00223-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/article\/10.1007\/s12469-019-00223-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/s12469-019-00223-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,1,29]],"date-time":"2021-01-29T00:28:25Z","timestamp":1611880105000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/s12469-019-00223-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,1,30]]},"references-count":84,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2020,3]]}},"alternative-id":["223"],"URL":"https:\/\/doi.org\/10.1007\/s12469-019-00223-y","relation":{},"ISSN":["1866-749X","1613-7159"],"issn-type":[{"value":"1866-749X","type":"print"},{"value":"1613-7159","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,1,30]]},"assertion":[{"value":"12 December 2019","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"30 January 2020","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}